We rode in Business class which allowed for priority boarding and comfortable seating. Flying across the Atlantic from Lisbon to San Francisco, I found the configuration and comfort of the seats lacking. The USB and earphone outlets were in a very awkward position, right under your knees and hard to find without a flashlight. Once in the seat, it was awkward to get out. The cabin crew was very pleasant and the food was okay. For the price I thought it was a good deal over all.
The new plane Airbus "NEO" has low cabin pressure and my kid had nauseas. In our trip back, we had to medicate him. In addition, the new planes for shorter legs, like Lisboa to Rome, they remove the reclining feature of the seats after the first emergency exits all the way to the end of the plane. The headrest is flat and un-adjustable. Uncomfortable. TAP ordered these new planes with these features and they are making the flights really unpleasant. This strategy is not working. I would think again before booking with TAP. The crew was efficient and boarding was good despite of all requirements by the countries. The food was ok.
Actually getting my checked luggage back would have been nice
Punti positivi: "The extra legroom in the Classic Package Seats."
Punti negativi: "The snacks where a little on the dull tasteless side."
Punti positivi: "Boarded fast"
Punti negativi: "Hours of flight"
Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"
Punti negativi: "Leave on time. Offer more snacks"
Punti positivi: "Me gusto el trato de las azafatas y la comida estuvo muy buena!!"
Punti negativi: "Deben mejorar la comodidad de los asientos"
Punti positivi: "Personale cordiale e disponibile."
Punti positivi: "The flight was smooth, and the crew very friendly."
Punti negativi: "The comfort onboard (A320) is not good: not reclining chairs, no entertainment, and horrible snack."
Punti negativi: "The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day."
Punti negativi: "It was cancelled with less than 12hrs notice !! I had to rebook on another airline costing more than twice as much !!"
Punti negativi: "The check in process was chaotic and slow. At one point there was one woman checking in 3 lines of people for 45 mins before help arrived"
Punti negativi: "Not over selling the flight so passengers can make it home as they plan"
Punti positivi: "Nothing"
Punti negativi: "Been on schedule."
Punti positivi: "Scam"
Punti negativi: "Do not sell flight you are not able to manage. Shame"
Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"
Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"
Punti positivi: "In flight crew is really nice and respectful, seats were comfortable, clean bathrooms, in flight entertainment is good."
Punti negativi: "Boarding at Lisbon airport was one of the worst experiences. Passengers were asked to line up at least 30 minutes before boarding started and it was hot in the terminal. As boarding started, passengers were split into groups by boarding zones...premium passengers boarded first as expected, then people with small bags. This is where the problem was because a group of four passengers who had one small bag (that could fit under seat) were allowed to go before passengers in boarding zones A/B. The whole idea is people who could fit bags under their seat would board first, but the tap team made a mess and allowed many passengers with large bags in as well. I was one of the last ones to be boarded and stranded on the line for over 40 minutes with my backpack...after traveling for a month and being delayed in Rome, last thing you want is stupid mistakes like this to cause you stress."
Punti negativi: "No entertainment, either video or audio."
Punti positivi: "what a great airline! had a great flight from rome to lisbon. we’ll definitely choose TAP over most other airlines in europe from now on"
Punti positivi: "I loved how the entertainment was complimentary and there was a wide selection of movies, TV shows and music. I’m used to having one or maybe two movies to choose from but TAP has an entire movie library on the back of each seat. I watched 3 new releases on my 7.5 hour flight. The food was also tasty and I technically had two meals. Great job, TAP!"
Punti negativi: "The only thing that could be improved is the boarding process in the Lisbon airport. The boarding time for the flight was one hour before takeoff and the gate area was too small to hold the total number of people taking the flight. We also didn’t board until 30 min before the flight so passengers were waiting in one big crowd because it was impossible to find a seat or to even form clear lines for boarding."
Punti positivi: "Nothing, missed the connection"
Punti negativi: "No flight to Faro during late arrival from"
Punti positivi: "Food was good, many options with entertainment"
Punti negativi: "The person making announcements mumbled and spoke too softly for someone who's announcing things on a flight. We couldn't understand half of everything being said. Also both flights departed late even though TAP reported them as "on time." We sat at the gate for almost an hour before departing with announcements at that time solely in a Portuguese - on a flight going to New York."
Punti positivi: "Food was alright"
Punti negativi: "No entertainment, no charging port beyond row 15."
Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."
Punti positivi: "The drinks were available."
Punti negativi: "The drinks were expensive."
Punti negativi: "Two flights today. Both over an hour delayed."
Punti positivi: "We got our luggage at destination"
Punti negativi: "Luggage fees were excessively higher. Paid €40 per checked in bag one way! This was because our tickets were “on sale” and didn’t include any checked in baggage."
Punti positivi: "I think the customer service was surprising. If the crew were unhappy they certainly didn’t show it."
Punti negativi: "The space is tight. I could move some but not a whole lot."
Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."
Punti positivi: "Excellent layout, excellent service."
Punti positivi: "My experiences on TAP have always been pleasant. The crew is friendly. Everything works as it should. No complaints."
Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."
Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"
Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."
Punti positivi: "Nice food"
Punti negativi: "Both flights were delayed, no entertainment"
Punti negativi: "I did not like although my ticket had luggage allowance, TAP made my wife and I pay twice. Of course to pay needed endless and senseless wait and paying booth."
Punti negativi: "I needed to cancel my trip and no one could help me. Even with a fee!"
Punti negativi: "Boarding difficult for immigration"
Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"
Punti positivi: "Sicurezza volo, disponibilità assistenza."
Punti positivi: "It was a good flight overall."
Punti negativi: "Boarding went smoothly, the food , beverage , and the entertainment was good."
Punti positivi: "I liked that the flight price included a breakfast snack and beverages. I also liked that there was okebty if leg room"
Punti negativi: "I was charged 35 euros for my luggage (the desk attendant told me it was 25 euros) and I was told that if I wanted to claim my baggage during my 24-hour layover I would be charged the baggage price again. I did not receive an option to pay for my luggage when I purchased my ticket and could not find information on TAP's page about luggage fees."
Punti positivi: "I was able to easily store my carryon which is the maximum size you can bring in the overhead compartment and store my large zippered bag underneath the seat with still plenty of space for my legs."
Punti negativi: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational."
Punti positivi: "Nothing."
Punti negativi: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
Punti negativi: "Having to wait 3 hours in Lisbon airport after airline failed to hold our ny flight leg. Needed to stay overnight and be rebooked. Customer service lines in Lisbon worst I have seen in over 30 years of flying"
Punti positivi: "I lost my luggage from Rome to N.Y . I definitely will not recommend and I will tell all the people in social media.The worst pilot I don't think you should put a risk you life with student pilot."
Punti positivi: "The plane arrived in Lisbon without falling out of the sky prematurely."
Punti negativi: "The process of checking my bag was brutal. It took an hour and half of waiting in line because the staff's management of the flow of people was so chaotic. Finally, a staff member realized that certain passengers were at risk of missing their flight and invited those passengers (like me) to jump to the head of the line. Otherwise, no communication from the staff to the queue of anxious people."
Punti positivi: "Lucky, had a seat in the front row so had room for my knees. The crew, as always, fantastic. Polite, professional, sense of humor."
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
Ritardo ingiustificato di 1:40h
Sempre in ritardo di 2 ore. Scandaloso
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Pessimi per quanto riguarda il ceckin. Non mi è stato possibile fare il ceckin online perché siamo all’ndata che al ritorno mi dava un errore dovuta al loro sito e mi hanno fatto pagare 41,50 per il ceckin in aeroporto a Malpensa.Gia all’andata avevo inviato un’email di reclamo ma non c’è stata risposta! Penosi!! Peggio della Ryan Air! In futuro eviterò Wizz Air!!!
Punti positivi: "la cortesia e dissponibilitta del personale ,e orario preciso"
Punti positivi: "The leg space"
Punti negativi: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Punti negativi: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Punti negativi: "not charge me for carry on luggage"
Punti negativi: "The food"
Punti positivi: "It's the cheapest you can get"
Punti negativi: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Punti positivi: "personale cordiale, posti piccoli e non molto comodi."
Punti positivi: "The cheap fares"
Punti negativi: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Punti negativi: "The seats are cramped and you have to pay for snacks and water"
Punti positivi: "I liked that we were not late and that the late coming priority guests were told to pay attention next time. Take off and landing were both nice."
Punti negativi: "Boarding was a little slow and we were somewhat late."
Punti positivi: "Il volo ha avuto 3 ore di ritardo!"
Punti negativi: "La comunicazione relativa al ritardo"
Punti positivi: "Imbarco e sbarco collegati direttamente all'aerostazione. Personale sorridente e gentile. Tempi rispettati. Posti comodi."
Punti positivi: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Punti negativi: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Punti positivi: "Le hostess"
Punti positivi: "The crew was so helpful and nice"
Punti negativi: "I was happy with everything"
Punti negativi: "LA PUNTUALITA'"
Punti negativi: "Changing in luggage information was annoying"
Punti negativi: "puntualità"
Punti positivi: "Il prezzo"
Punti negativi: "Ritardo di un’ora alla partenza e di un’ora circa al nastro bagagli"
Punti positivi: "Interni dell'aereo, atterraggio e gentilezza del personale"
Punti negativi: "Il ritardo di mezz'ora della partenza"
Punti positivi: "On time departure"
Punti negativi: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Punti positivi: "Flight arrived"
Punti negativi: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Punti positivi: "Entrambi i voli hanno registrato un forte ritardo,quello di ritorno addirittura di 2 ore."
Punti negativi: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Punti positivi: "Everything was ok"
Punti negativi: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Punti negativi: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Punti positivi: "La semplicità è velocità di imbarco"
Punti negativi: "Ritardo di oltre un'ora per il mio volo LTN-BRI"
Punti negativi: "Già alle 10.45 stamane si sapeva che il volo avrebbe avuto 3 ore di ritardo e nemmeno un mail/sms per informare in anticipo del ritardo"
Punti positivi: "Cheap flights, priority boarding."
Punti negativi: "No meal included, no entertainment provided"
Punti positivi: "Space. Priority Boarding"
Punti negativi: "Strong bad smell. One hour late for departure."
Punti positivi: "Viaggio spesso con Wizz e devo dire che rispetto ad altre low cost il servizio è davvero ottimo."
Punti positivi: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Punti negativi: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Punti positivi: "The staff and flight were top knotch . Could not fault them ."
Punti negativi: "Nothing to dislike ."
Punti positivi: "Absolutely nothing"
Punti negativi: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Punti positivi: "Price"
Punti negativi: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Punti negativi: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Punti positivi: "Crew were friendly! The app for the journey is good."
Punti negativi: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Punti positivi: "Personnel that speaks good English"
Punti negativi: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Punti positivi: "Arrived only slightly delayed"
Punti negativi: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Punti negativi: "IL RITARDO DI UN ORA È NESSUNA INFORMAZIONE IN MERITO"
Punti positivi: "nice servers"
Punti negativi: "no kosher food for free"
Overall experience was ok. Flight was overbooked and my travel partner was put on standby while I had a confirmed seat. Not sure how it happened. We were told the flight was booked separately but I booked on kayak.com. In the end we both got on the flight and was even able to exchange seats and sit together. Overall flight experience was good. It was a short 1.5 hour flight from Rome to Paris.
Punti positivi: "Pulizia e personale"
Punti negativi: "I prezzi Dell caffè ☕"
Punti positivi: "Timely departure and quick boarding."
Punti negativi: "Seats were not comfortable and staff was not exactly tentative."
Punti negativi: "Kayak sucks. I chose to buy ticket w kayak and took me to vayama (another horrible site). The ticket they sold me, which was not cheap, didn’t let me check in online and didn’t say that I was gonna have to pay 200 euros at airport to check in 2 bags!!!! A disaster everything."
Punti positivi: "La puntualità"
Punti negativi: "La divisione prima del imbarco in base ai nr dove ci si siede e poi ci hanno messo su lo stesso autobus"
Punti positivi: "worst airlineEVER , canceled the flight did'nt offer any help"
Punti negativi: "everything"
Punti positivi: "Save you money and avoid this airline."
Punti negativi: "Complete overhaul of the company."
Punti positivi: "La sinceridad del piloto al señalar que los retrasos se debieron a los proveedores de servicios en el aeropuerto de Roma"
Punti negativi: "Deberían mejorar la provisión de servicios aeronáuticos en Roma"
Punti negativi: "Kiwi booked only 15kg bags instead of the paid 20kg bag on my booking confirmation. We had to pay an extra 90 Euro. It ruined our morning."
Punti positivi: "Staff was pleasant and polite. Seats were comfortable enough for economy."
Punti negativi: "Boarding seemed to take and incredibly long time."
Punti positivi: "Cheaper"
Punti negativi: "Less delays"
Punti positivi: "Friendly check in agent"
Punti negativi: "For the check in agent to advise passengers that E gates are extremely far for a regional flight & to make our way directly there. I was traveling with my mother, we arrived 2 and half hours before our flight and plus did online check in but the walk to the gate took us about 40 mins that we missed"
Punti positivi: "Sedile molto comodo x un low-cost."
Punti negativi: "Check-in online non disponibile per la tratta SPU - FCO."
Punti positivi: "The crew was amazing. They makes sure that we will be comfortable with a baby"
Punti negativi: "Lo spazio tra i sedili!!!!"
Punti positivi: "Nulla, mai viaggiato cosi male! Non si tiusciva a stare seduti!!!! Sedile scomodo e non c’era spazio per le gambe!!!!!"
Punti negativi: "Allargare lo spazio per le gambe anche solo di pochi centimetri!"
Punti negativi: "Pagata la priority mi trovo nella fila 3 gruppo imbarcato per ultimo! Inaccettabile"
Punti negativi: "Far pulire bene bagni e posti a sedere pieni di carta nel pavimento, briciole ed acqua sui sedili nonché cibo anche nelle cappelliere"
Punti positivi: "Il check in rapido Il personale super educato e simpaticissimo"
Punti negativi: "La pulizia dell’aereo Non per me, ma io non avevo acquistato il prioritario però sono stato imbarcato davanti a quelli che erano prioritari quindi hanno mischiato tutti e chi ha pagato per il servizio Priority era proprio arrabbiato"
Punti positivi: "il sedile decisamemte scomodo e di dimensioni ridotte"
Punti negativi: "praticamente tutto"
Punti positivi: "DA Barcellona è andato molto bene e atterrato in anticipo"
Punti negativi: "Da milano è partito con 40 minuti di ritardo e arrivato con 30 minuti di ritardo. Inoltre il personale all'ingresso del volo era scontroso e poco professionale"
Punti negativi: "Scadente"
Punti positivi: "Niente"
Punti negativi: "Non sono state date le disposizioni di sicurezza a bordo. Non ho ricevuto nulla di ciò che ho chiesto agli assistenti di volo durante il loro passaggio. Il volo ha tardato di un'ora. L'atterraggio è stato il più spaventoso in oltre 20 viaggi compiuti ad oggi. Da dimenticare."
Punti negativi: "Da anni lo sciopero ha un'importanza sociale; si sciopera per creare disagio e quello che hanno indetto i piloti Vueling ha creato il massimo del disagio. Bene notare che non è con loro che bisogna prendersela, ma con la compagnia che si è rifiutata di avvertire il ritardo di 4 ore e che ha fatto stare centinaia di passeggeri ad aspettare di capire se e quando saremo rientrati. Lo sciopero deve creare disagio soprattutto a una società, non a dei cittadini. Considerando che alla parola "rimborso" nessuno del personale Vueling ha saputo rispondere, mi chiedo: la prossima volta scioperiamo noi per creare disagio ai piloti? Ovviamente scherzo, ma ogni volta che viaggio con vueling succede qualcosa."
Punti positivi: "La impiegata del frontdesk era cortese e aveva molto interese per aiutarmi nel mio caso, perché portavo molto bagaglio"
Punti negativi: "Portavo una chitarra"
Punti negativi: "Somehow my bag didn’t make the allowance, and I had to pay $40, everyone else had equal baggage and were allowed to use them as carry on except me! NEVER FLYING WITH VUELING AGAIN!!!!!!"
Punti negativi: "Ritardo aereo e ritiro bagagli assurdo"
Punti positivi: "Gentilezza personale"
Punti negativi: "Attesa valigia imbarcata"
Punti negativi: "Come sempre Vueling ha fatto ritardo e questa volta abbiamo pagato un supplemento alla compagnia di affitto auto"
Punti positivi: "The airline was terrific, despite being delayed we really did board and arrive at our destination in quite good time. The Italian stewardesses were absolutely charming and offered their services extensively."
Punti negativi: "Loved that me and my travel conpanion go to sit beside one another, and somehow we’re at the very front of the plane together in seats 1B & 1C Prime location. Overall had a very pleasant experience with Vueling 10/10 would fly with again."
Punti negativi: "Website for vueling down which prevented me from requesting refund. Now what?"
Punti positivi: "Everything except luggage handling."
Punti negativi: "New luggage came off plane in pieces."
Punti negativi: "They told us we didn’t have seats and that we’d have to go on standby. All staff were giggling and not very helpful. In the end we managed to get on the flight which seemed to have at least 4 extra empty seats. Poor customer services and communication to us of whether we would get the flight or not and what to do if not."
Punti positivi: "It arrived at its destination in one piece and not on fire"
Punti negativi: "Tiny seats, plastic seats, late as usual."
Punti positivi: "It’s a quite flight and good space"
Punti negativi: "No billows at the chairs"
Punti negativi: "Rude attendant at the gate"
Punti positivi: "rapporto prezzo/qualità"
Punti negativi: "L'orario del volo"
Punti negativi: "Malissssssssssssimisssssimo"
Punti positivi: "On time departure"
Punti negativi: "Checking line with no information, rude customer services, cabin crew very rude and discriminatory system, the flight attendant in charge of the cabin crew made us moved our Carry on three row far from our seats, despite the fact that we paid more for those seats and that we were among the first to board the plane. He made a racist facial expression toward us."
Punti positivi: "Boarded from front and back of plane"
Punti negativi: "Very expensive but felt like budget airline. No space at all, legs were in pain bumped up to back of the front chair the whole time. Crew members very inattentive. No room for small carryon items. Would be more okay with this if tickets were cheaper, but for what I paid I expect better"
Punti positivi: "I give high marks to Vueling in all regards, except one. See below. Otherwise, they were efficient, courteous, and it was a very positive experience."
Punti negativi: "When we arrived at our seats 29E and 29F the seats were taken. The flight attendant asked if I would like to move to row 32, the last (and worst) row of the plane, which has no window, so that the people in my seats could sit together. I thought she had to be joking, but she wasn't. These people need to get a SERIOUS reality check. It's like going to a restaurant, ordering a filet mignon steak, and then waiter comes out and says "we gave your filet mignon to that person sitting over there, but here's a MacDonalds hamburger for you. And you will still be paying for the filet. Will that be ok?" No. It's not ok. Only an airline would try something like that. This behavior is unacceptable in every other business. Stop doing this now!"
Punti negativi: "I was told that my carry on luggage was too big for the overhead bin and had to pay 35 euro. The flight attendant attempted to fit it in the bin and it fit just fine. So thanks...I paid for something I didn’t have to."
Punti negativi: "Sitting at the back of the plane meant that we were the last to be served any food and only had about 20 mins to eat anything that was left over prior to landing. They ran out of most hot food"
Punti positivi: "Quick and cheap flight from Rome to Pairs for sightseeing"
Punti negativi: "Boarding was moved at the time of boarding and sounds like that is normal so pay attention"
Punti positivi: "nice enough plane. clean, full. pleasant crew."
Punti negativi: "two hours late, because of earlier weather, there was never an acknowledgement or apology until a recorded announcement at the end of the fkight. after changing departure gates (again no sorry) the boarding was chaos, led by silly giggling wonen who had no decorum and no sense of safety. then a 45 minute wait onboard, no explanation. food for sale looks terrible. bumpy (not their fault) it all might have been far more humanely done."
Punti positivi: "Everything perfect"
Punti negativi: "Boarding via bus. I purchased priority ticket for priority boarding but in end priority was only from checkin to bus. Fortunately there were not so many passengers. it should be indicated in the flight information whether boarding is via bus or bridge."
Punti negativi: "Non ho gradito la totale non disponibilità del personale nei confronti di chi viaggia sola con bambini di circa 2 anni. Non e’ purtroppo la prima volta. Tutto è legato al singolo individuo facente parte del team a bordo. Ieri ben 2 sono stati pessimi."
Punti positivi: "Some of her crew members were nice"
Punti negativi: "Some other crew member were not nice. Also not allowing online check in when travelling with babies makes life difficult as we have to queue in a long queue with a bored baby"
Punti negativi: "Left late (and therefore arrived late) due to starting the boarding process late and slow boarding. I wouldn't go so far as to say the attendants were rude, but they were not friendly, either. Could not check in online ahead of time due to flying with a US passport (which was not a problem with, for example, British Airways, flying from London to Rome)."
Guasto Attesa Personale scorbutico
Orari non rispettati! Del tutto scontenta!
Punti negativi: "Ho dovuto pagare due volte 50€ + 50€ di due valigie per 5cm in più di grandezza , che schifo di speculare sul bagaglio a mano....non viaggerò più con la Rainer."
Punti negativi: "Il passaggio del bagaglio a mano ho dovuto pagare per una valigia 45x25x30 ...una differenza di 50€ ...una rapina che schifo non viaggerò più su voli Rainer...strategia da schifo....sfruttate così i passeggeri..con trucco del bagaglio a mano.."
Punti positivi: "atterraggio"
Punti negativi: "Could not checkin on website for 2 days We were charged 60 Euros late checkin fee at airport."
Punti negativi: "Cambio per 3 volte del gate d"imbarco e raggiungere l'aereo a piedi con i 40 gradi di Siviglia"
Punti negativi: "The crew can be nicer"
Punti positivi: "Tutto ok"
Punti negativi: "."
Punti negativi: "Non ho fatto il check in on Line mi hanno fatto pagare 55 euro non e’ giusto"
Punti positivi: "Io nuovo aircraft Boeing 737-800 skyview"
Punti negativi: "I RITARDI LA MISERIA, ALTRO CHE 90% DEI VOLI IN ORARI."
Punti positivi: "Velocità e precisione"
Punti negativi: "Persona oversize di fianco senza averle fatto prendere 2 posti"
Punti negativi: "Bagaglio a mano gratis"
Punti positivi: "Puntualita e cordialità"
Punti negativi: "Atterraggio e decollo troppo estremj"
Punti positivi: "Personale molto disponibile,gentile."
Punti negativi: "Oltre all’ingresso priority e non priority dovrebbe esserci l’ingresso riservato alle donne incinta perché rimanere in piedi ad aspettare di salire diventa pesante."
Punti positivi: "Niente"
Punti negativi: "Volo in ritardo un ora e mezzo!! Scandaloso!"
Punti positivi: "Puntualità è personale di bordo"
Punti negativi: "I sedili non si reclinano"
Punti negativi: "La lungissima attesa al imbarco non solo nella sala davanti al gate ma sopratutto nella passarella di accesso all'aereo seguito da un nuovo controllo al ingresso del aereo."
Punti negativi: "Volo in ritardo, confusione per i posti che tutti voglio cambiare"
Punti positivi: "puntualità"
Punti negativi: "hostess troppo occupate con le vendite"
Punti positivi: "Direct flight"
Punti negativi: "Our suitcase were lost"
Punti negativi: "Come al solito ritardo, attese lunghe prima dell imbarco e stipati come animali"
Punti positivi: "Tranquillità del volo"
Punti negativi: "Nulla"
Punti positivi: "That the place reached safetly to its destination"
Punti negativi: "Rome Line to checkin started at the entrance of the airport with no Ground staff attention or clear line marked people were fighting and cutting each other . Check in process approved our luggage for hand cary as we paid for it in advance. In the gate they suddenly decided the luggage was 1 cm larger then agreed, refused to bring a measurement tape and charged us 50 Euro in addition to send the luggae in the plane rather than hand carry. Need less to say that in the flight to Rome our luggage was approved for hand carry so clearly Rome staff were into making money.. Planes were late to take off and 1 hour late to land (that from a total of a 3 hour flight ) although not announced . In summary ground staff experience was awaful and made us decide to not fly with Ryanair air again"
Punti negativi: "The person at the gate during the boarding was rude and unethical. I was asked to place the suitcase in the special cage to measure it and despite the fact that it fit the lady asked me to send it as cargo and pay. I had to call a supervisor to show him it fits. Even so the lady argued about. I have taken a picture and threaten to sue the company for harassment and unfair business practice. Jack Dauber"
Punti negativi: "We got the feeling that the price is low but the company will do all it takes to FAIL the customer and make him pay more. For example, the customer must check in online. if not done properly the cost is about 100 euro more, AND the online check in procedure is not working that well, you need to press buttons several times in order for it to work (and I have a good phone), and if you give up in the middle it will cost you. More on that we did a mistake and did not purchase luggage for the way back, when we went to the desk to buy it (after standing more than 2 hours in the check in), we were told to pay 40 euros, where the price is 23 if paid online. we asked to talk to a manager and get the regular price for the suitcase, the cashier said "no problem i can call him, but then you will miss the flight..." and in the meantime there were still lots of people in the check in line... The service is very slow and not pleasant, and the crew always give you the feeling you are not ok. I understand the price is low and this is a lo cost flight, but this should not happen no matter what is the price."
Punti negativi: "ritardo di mezz'ora all'andata e 3 ore al ritorno. mai più"
Punti positivi: "Gentilezza personale"
Punti negativi: "ritardo esagerato, scomodità postini, nessuna distribuzione acqua, sequestrati oer 1 ora e mezza nel velivolo"
Punti positivi: "Very efficient."
Punti negativi: "Long line; small seats."
Punti positivi: "Il volo, diretto da Edimburgo a Roma."
Punti negativi: "Posti a sedere nello standard RyanAir, scomodissimi e da dolori. Per uno alto 1.90 e robusto come me, le 2 o 3 ore di volo possono diventare un supplizio ed una tortura, soprattutto nei voli affollati."
Punti positivi: "Nulla"
Punti negativi: "2 ore e mezza di ritardo sull'ora di arrivo prevista causata da scioperi sullo spazio aereo che avremmo attraversato. Ciò che è stato mal gestito sono state queste due ore e mezza, che le abbiamo dovute passare chiuse nell'aereo senza un minimo di assistenza per il disagio (non tanto per me quanto per le povere famiglie con bimbi piccoli che si sono ritrovati a dover pagare 3€ per una bottiglietta d'acqua). A pensar male viene da credere che ci abbiano spinto all'imbarco consapevoli del ritardo ma ignorato per evitare Togni quali rimborsi e cancellazione Delle prenotazioni. Ryanair, non si smentisce mai."
Punti negativi: "Volo in ritardo"
Punti negativi: "I sedili non erano reclinabili."
Punti negativi: "Ritardo di oltre 2 ore e conseguente perdita di importante appuntamento. Il personale fornisce indicazioni parlando cosi velocemente che si comprende quasi nulla, anche per via dei pessimi sistemi audio."
Punti positivi: "Crew was great."
Punti negativi: "Carry on policy. They should just make everyone check bags at ticketing ans save us the drama of doing it at the gate."
Punti positivi: "Staff at gate very friendly and efficient. Staff on flight very pleasant and professional. Lovely flight no problems."
Punti negativi: "Nothing"
Punti positivi: "I like checking the carry on bag"
Punti negativi: "I paid twice for 1 bag"
Punti positivi: "Literally nothing"
Punti negativi: "Delays and lack of clarity and updating"
Punti positivi: "Il viaggio è stato comodo e divertente."
Punti negativi: "Le hostess sono arrivate tardi all'imbarco, mi hanno anche preso in giro dicendomi che c'è l'avremmo fatta ad arrivare in tempo e invece il volo è arrivato con 25 minuti di ritardo."
Punti positivi: "On time"
Punti negativi: "Too many passes with food & drink"
Punti positivi: "La puntualità!"
Punti positivi: "Sono contento di essere arrivato qualche minuto prima rispetto al previsto , benché fossimo partiti con 20 min di ritardo"
Punti positivi: "Nulla"
Punti negativi: "Personale, pessima informazione, politica bagagli, ritardi.. Mai più"
Punti negativi: "I was trying to check in in the past 24 hours. The system wouldn’t allow me and I ended up paying 50 Euros extra only to check in what I had already paid for in full in the first plCe. Then, just to top off the wonderful morning - I got an agent whose attitude was extremely rude and poor to inform me correctly what was the next steps and procedure. Finally, both my hand bags carry on get checked in and now I am stuck at the airport waiting for two little bags that could’ve easily got on top of my compartment where I was."
Punti positivi: "Il volo è stato di un'ora e mezza x cui abbastanza veloce e niente altro da aggiungere"
Punti negativi: "Non mi è piaciuto di dover pagare un posto vicino al mio compagno xchè si viaggiava insieme e i biglietti li ho comprati insieme"
Punti negativi: "È stata un'esperienza deleteria, dai bagagli ai posti a sedere, dal personale ai cibi offerti. Ho acquistato il biglietto pagando extra per scegliere posto in prima fila, i sedili non sono neppure reclinabili, un "Pierino" ha insistito a farmi mettere la mia borsetta in capelliera "per sicurezza" salvo poi lasciare il viaggiatore di C3 con pc e tavolino aperti. Le nuove regole sui bagagli hanno fatto sì che pagassi extra anche per bagaglio, i cibi non offerti ma a pagamento, sono stati con pochissima scelta praticamente non ho potuto avere thè o caffè acqua a 3,50euro.. Da dimenticare"
Punti positivi: "I can't think of a single good thing in that experience"
Punti negativi: "Ryanair acted like a dust Stucker of money. Not only on the way forward they forbidded only flights from Israel (!) to bring any hand luggage at all without purchasing the priority boarding, and people were allowed with a small hand bag only (since the priority tickets finished) , but on the way backwards, after the entire airplane bought the priority ticket, the crew of ryanair acted in such a discriminating way and banned people that exceeded the bag check with less than 2 cm! It seems like the crew were determined to collect at many 50euro fines as possible from the passenger because they insisted very impolitly and brutally to measure each luggage from all possible sides, and even the luggage that fitted, they found excuses to fail them. I've rarely experienced such humiliating vision, especially due to the fact that everyone were forced to purchase the extra priority boarding and you'd expect the company to try and keep the customers, not drive them away. I can just say that with all the fines and extra payments requested by them, the total price of the flight was 100euro more expensive than the price of El AL or alitalia, same timing and with a meal and big suitcase included. All this, without mentioning the bad attitude of the crew and the extreme uncomfortability of the chairs (also purchased, obviously). To summarize, this was a very bad choice, with I will not repeat again."
Punti negativi: "Se prima prendere la prioritaia aveva un senso , oggi con le nuove regole sul bagaglio a mano non piu. Più del 70 percento ha preso la prioritaria obbligando il personale di bordo ad accettare tutti i bagagli a bordo. Tempi all’imbarco triplicato per i prioritari, in poche parole pagare il supplemento per viaggiare con il bagaglio. Rifletterò molto prima di riacquistare un volo Ryanair. Dimenticavo, aereo vecchio scomodo con poco spazio per le gambe. Non manca molto per viaggiare in piede"