Specially crew was very hard working polite, professional and smiley. Very very helpful and caring. Full marks to crew.
Punti positivi: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Punti negativi: "Same advertisements before each movie could play were annoying to me."
Punti positivi: "The flight was on time"
Punti negativi: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Punti positivi: "Amazing crew. Great service in economy."
Punti positivi: "Great service, as always. Very comfortable flight."
Punti negativi: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Punti positivi: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."
Punti positivi: "Very efficient and comfortable flight."
Punti negativi: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"
Punti positivi: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Punti negativi: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Punti positivi: "The staff at Qatar Airways did everything they could to make this flight one of the most enjoyable of my entire life. The food was well prepared and exceeded my expectations. I also enjoyed that the food was served at times that minimized the impact of the time change."
Punti negativi: "The movie and TV options were impressive; however, in-flight WiFi and power would have been convenient and improved the entertainment on board the flight."
Punti positivi: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Punti negativi: "Everything was good."
Punti positivi: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Punti positivi: "In-flight crew was excellent."
Punti positivi: "Good attention from cabin crew and good food"
Punti positivi: "Excellent crew and food."
Punti negativi: "No WiFi."
Punti positivi: "Nothing was spectacular."
Punti negativi: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."
Punti positivi: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Punti negativi: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Punti negativi: "Lost baggage maybe in Rome airport Conbecting flight qatar to vueling was worst"
Punti positivi: "Faultless as per usual QA flights"
Punti negativi: "Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm"
Punti positivi: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Punti negativi: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Punti positivi: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Punti positivi: "comfortable seats good service"
Punti negativi: "nothing"
Punti negativi: "My suitcase was broken"
Punti positivi: "Service"
Punti negativi: "Just bathroom in end"
Punti positivi: "great staff"
Punti negativi: "Some of the head phone are not working at all...."
Punti positivi: "Stewards were great"
Punti negativi: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Punti negativi: "Few selection of food."
Punti positivi: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Punti negativi: "Seat width is always an issue in economy, but nothing unexpected."
Punti positivi: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Punti positivi: "I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!"
Punti positivi: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Punti negativi: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Punti positivi: "Superiore rispetto alle Business europee. Incredibili le operazioni di chekin: - addetti Qatar Airways raccolgono le valigie direttamente dal taxi e le portano al check-in - immigration con coda separata e nell'attesa drink e cibo - lounge fra le migliori mai viste con self service e servizio al tavolo - comodissimi gli aerei ma qui siamo nella norma - attentissimo il servizio a bordo"
Punti negativi: "Nulla di negativo da segnalare"
Punti positivi: "I like the staff and the way they treat the passengers and foods too i like , was really good"
Punti negativi: "I didn't like the comfortable part at the plane , it's not that good plane , the spoon ,& knife are not good , the chairs are not comfortable that much as the other planes of Qatar airways,"
Punti positivi: "Nothing"
Punti negativi: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Punti positivi: "Helpful staffs and great stewardess!"
Punti negativi: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Punti positivi: "For the first time, my vegetarian food was pretty good and I didn't have an upset stomach as soon as I landed in India. It was a miracle for me. Thanks, Qatar airways."
Punti negativi: "The seat was uncomfortable as usual, I am in my 60s. But most of my economy seats are somewhat the same, so no difference."
Punti positivi: "I liked the crew"
Punti negativi: "My first flight to DOHA was cancelled"
Punti negativi: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Punti positivi: "Schermo non funzionante"
Punti negativi: "Poche informazioni sul ritardo"
Punti positivi: "Always exciting heading into Hamad intl Apt."
Punti negativi: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Punti positivi: "Tutto, aereo , personale, imbarco, intrattenimento, cibo."
Punti negativi: "Le informazioni a Doha del ritardo volo sono comparse sul tabellone a meno di mezz'ora della prevista apertura gate. Comunque nessun problema, Aereoporto confortevole e dotato di wi-fi gratis per chi vola con Qatar."
Punti positivi: "Servizio del personale ottimo, prezzo buono. Ottimo cibo."
Punti negativi: "Aereo datato, poco spazio tra i sedili, intrattenimento multimediale nullo e per un volo così lungo oggigiorno uno se lo aspetta, tant'è che da Doha a Krabi tutt un'altra cosa. Eppure le ore di volo sono simili."
Punti negativi: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Punti positivi: "food"
Punti negativi: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Punti positivi: "The crew were highly welcoming and nice."
Punti negativi: "The Oryx screens had a lot of glitches and the brightness was very poor. It wouldn't let me change the language and the controller was stuck."
Punti negativi: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Punti positivi: "I was upgraded to business class for the first time in my life. The food was good, and plentiful, in both classes. The stewards were accessible and friendly, the seats were comfortable. The movie selection was good"
Punti negativi: "I was trapped in the window seat, because my neighbors were sleeping. Not Qatar's fault"
Punti positivi: "Very friendly crew and efficient check-in service. Food was lovely."
Punti negativi: "Multiple problems with onboard entertainment re-setting itself."
Punti positivi: "Food and entertainment"
Punti positivi: "The flight was short but the plane was well maintained and the crew was accommodating."
Punti negativi: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Flight was very good. Seats are comfortable and food and entertainment were very good. Crew is attentive and responsive.
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "Turkish Air’s boarding is very good and their food and entertainment is good"
Punti negativi: "I have flown many international miles and many with Turkish Air. I have seen them go backwards as an airline these past 9 years. No more Premium Economy and very small seats, no more hot towels b4 takeoff, unbearably hot cabins, no good snacks on long flights, etc."
Punti positivi: "I had a nice exit row seat and the plane had a good selection of entertainment."
Punti negativi: "flights were delayed significantly and in Tbilisi the staff did not show up until about 10 minutes before the plane was supposed to depart. Crew had not been inside the new airport and could not answer questions about transfers."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "That I arrived at my destination alive."
Punti negativi: "Every staff person we had contact with made us feel as though we were not a priority in any way. We were constantly given misinformation. Our flight was two hours out when it was returned to our departure city due to a passenger health issue. It was not properly explained to us and we were in no way compensated for the inconvenience. Once back at our departure city (Miami) we sat there for an hour or more. They chose to feed us during that delay. Due to this we missed our connecting flight in Istanbul to Rome. This also caused us to miss our transportation from Rome to Compania, Italy. We were told by airline staff on the plane that we would be put up in a hotel over night. When we arrived at the terminal we had no idea where we should go or who we should see. Every representative we spoke to told us to go somewhere else. Truth is it felt like no one we spoke to knew what to tell us or really cared at all. One representative told us we were not entitled to overnight accommodations. We insisted we were told we were and it literally took hours on the ground to straighten the problem out and get to a hotel. By then it was so late that we only got a couple hours of sleep and had to be back at the airport for our next flight. The second flight from Istanbul to Naples, Italy was better. I do not think I would use this airline again. My entire party got an overall sense that people were untrained and lacking in any form of customer service. Not the flight attendants but all the people we had to deal with on the ground. My age plus health issues and walking problems made everything more difficult. We were sent al over the massive airlines terminal with all our carry on luggage only to find when we got to where we were going we had been sent to the wrong place. On top of all this each of us had to pay a VISA fee to get out of the terminal and to the hotel. Just a total nightmare. Prior to taking this flight I contacted Turkish Airlines and spoke to a customer service person and explained that I needed to take with me a small portable oxygen concentrator that I would need to use while in Italy. I needed to know the procedure for bringing that equipment on the airline. I was told that although he could not answer that question He would pass it on to his supervisors and I would receive an answer via email prior to my flight. I never received a response and as a result did not have my needed oxygen while abroad."
Punti positivi: "Pretty comfy flight"
Punti negativi: "The screens didn't work to watch movie or to see the flight time and distance"
Punti positivi: "Service and food"
Punti negativi: "None"
Punti positivi: "The meals and in flight entertainment."
Punti negativi: "I needed more leg room. I felt squeezed"
Punti positivi: "Great service!"
Punti positivi: "Everything good"
Punti negativi: "All good"
Punti positivi: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
Punti positivi: "I liked how smooth our flight was, thanks to the flight crew. The entertainment was great and helped pass the time. The flight crew was great and attentive."
Punti negativi: "The food was ok but I wish I knew a way to have vegetarian options. I would have liked some kind of fruit options as well."
Punti positivi: "The way flying was meant to be."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti negativi: "The woman at the Rome airport turkish airlines counter scolded us for being a little late to arrive to the airport. She was very rude to say the least."
Punti negativi: "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"
Punti positivi: "Convenient take off time. Arrived earlier for better connection."
Punti negativi: "Nothing"
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "The seats in economy were very comfortable, food was excellent (and surprising given it was a short flight), crew was friendly and accommodating, entertainment selection was excellent"
Punti negativi: "Boarding was slightly chaotic--no one boarded according to group number and people who were not priority used the priority line anyway once all of the members had gone through."
Punti positivi: "Great short flight and we even received a meal as well as free headphones."
Punti positivi: "Attentiveness Professionalism"
Punti positivi: "The flight attendants were very acccomodating. The movie choices were great, which is very important while on a 12 hour flight. They handed everyone a warm, wet wash cloth before dinner was passed. Everyone also received a package that included a pair of slippers, lip balm, tooth brush and tooth paste. We hadn't received anything like this on any of our other flights. These were small jesters that make you feel great!"
Punti negativi: "My luggage did not arrive in Lagos when I did and it took 6 days to get to me and I had to arrange everything myself and pay for a private courier and the 180.000 naira in the luggage was stolen."
Punti positivi: "1.The in flight entertainment options such as movies, TV programs and music, offered in flight were very good. Many recent movies and TV programs 2. For long international flights, the airline still provides disposable slippers, toothbrush, and eye cover for every passenger 3. Crew members on board were friendly and service oriented"
Punti negativi: "1. Poor support for passengers with international transfers. We took Turkish airline to fly from Rome to San Francisco with an overnight stopover in Istanbul. The airline promised overnight stay and transportation. When we got into Istanbul airport after 11:00pm as scheduled, there was no support from the airline. Different airline staff provided different answers. Very confusing. The on-site transfer desk support was unfriendly and not helpful. 2. Tight seat configurations for international flights. For our 13-hour flights, the seats were not comfortable."
Punti positivi: "Employees were very helpful. Service was great."
Punti positivi: "The food, the flight attendants were friendly."
Punti negativi: "No complaints"
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti negativi: "I had to scramble to buy full fare tickets on Swiss air to get to LAX so we could make our connections. I am hoping someone will contact me as this is not acceptable"
Punti negativi: "بغينا نموت"
Punti positivi: "The food was great and the entertainment system kept everyone occupied during the flight."
Punti negativi: "Nothing."
Punti positivi: "Flawless in every way"
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "Food, service, toiletries, entertainment"
Punti negativi: "Airlines cancelled flights out of Rome and made several changes to our return flight which caused us to stay 22 hrs long layover in Istanbul. We had to make several long phone calls to ensure we can get the connecting flight from istanBill to San Francisco."
Punti positivi: "The service was good, the food was good. No complaints"
Punti positivi: "Crew did a great job. They gave us everything that we need to be comfortable on a 12 hr flight. Food was good and service was impeccable."
Punti negativi: "The lady behind me! Not the airlines fault!"
Punti positivi: "I liked everything about this flight. As a first time international flyer, I couldn't have asked for a better Airline. They definitely went above and beyond to provide a great experience and vacation!!"
Punti positivi: "The staff were helpful, the food was it's usual high quality and it was possible to grab a a snack or drink during flight if you wanted one without bothering the flight crew"
Punti negativi: "I found the announcements at the start of the flight a little annoying as they were timed to continually interrupt the films I'd chosen, but I prefer that to not being able to start a film while taxiing."
Punti positivi: "Everything"
Punti positivi: "Flight timing and the crew were excellent"
Punti negativi: "None"
Punti positivi: "great food"
Punti positivi: "The food was great compared to some companies. Lots of great movies to watch, good music options."
Punti negativi: "Omg...the crew...the crew, as was in the past, and with the exception of 1 poor guy who was really trying his best, was RUDE and lacked finess. They would literally kick u in the hallway (while passing this hostess gave me a good knock on my foot and didn't turn around to apologize. ..she kept going). They will serve you food and throw the trays down on your table, talk over you to the other hostess in the other isle while serving you. Speak in the most condescending tone, especially, unfortunately to older folks or foreigners who had a hard time understanding. I mean....total chaos and, for someone who flies often both dom & intl, this has got to be the worst service received, and thought the price point is as juicy as pie, I still expect some level of class and great customer service. It's not worth it."
Punti positivi: "Efficient and on time. Part of Star Alliance. Much better than any domestic USA or low cost European airline."
Punti negativi: "Nothing negative"
Punti positivi: "Crew was excellent: very attentive and polite. The food was actually good (and free), as were the beverages. The movie selection was much better than average, as well."
Punti negativi: "Many passengers were extremely high-maintenance, but that's not necessarily the airline's fault."
Punti positivi: "The food was great and the movie selection was also good"
Punti negativi: "The person who checked me in did not give my boarding pass for connecting flight and also didn't ask me if I wanted my bags for my layover stay inistanbul. Good thing I asked or else I would have been without essentials."
Punti positivi: "Ottimo il cibo."
Punti negativi: "Non era possibile vedere la mappa in tempo reale del volo."
They canceled our flights that went on anyway.
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Everything perfect and arrive to destination on perfect time."
Punti negativi: "All positive."
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti negativi: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Punti positivi: "Flight was on time."
Punti negativi: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Punti positivi: "The crew."
Punti negativi: "The time between flights."
Punti positivi: "Customer care was super supportive"
Punti negativi: "Inflight sandwiches"
Punti positivi: "Excellent crew, good food & movie selection."
Punti positivi: "very nice crew"
Punti negativi: "my bagfage was lost"
Punti positivi: "Yes"
Punti negativi: "Everything was good"
Punti negativi: "Fix the damn KIOSKS at Vienna!"
Punti positivi: "Crew was helpful and food was very good"
Punti negativi: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Punti negativi: "Troppo ritardo"
Punti positivi: "The flight crew was so friendly and the food was really good."
Punti negativi: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Punti positivi: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti negativi: "Flight cancelled"
Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Punti positivi: "Helpful and kind crew"
Punti negativi: "I wish there was WiFi"
Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Punti negativi: "No reading light in my seat..."
Punti positivi: "Everything OK"
Punti negativi: "Not enough leg room"
Punti negativi: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Punti positivi: "Light snack and complementary wine"
Punti positivi: "NOTHING"
Punti negativi: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Punti positivi: "Crew was awesome"
Punti negativi: "."
Punti positivi: "Comfortable and well laid out seat area"
Punti negativi: "Food was a little substandard for business class"
Punti positivi: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Punti negativi: "No complaints about anything."
Punti positivi: "Great"
Punti negativi: "Great"
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Entertainment"
Punti negativi: "Food and one bathroom out of service makes an awful flight"
Punti positivi: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Punti positivi: "Overall everything was ok."
Punti negativi: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Punti positivi: "Good information and helpfil boarding."
Punti negativi: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Punti positivi: "Booked extra room seat which gave me good room for seating"
Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Punti positivi: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Punti negativi: "Nothing to be honest . All positive."
Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti positivi: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Punti negativi: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti positivi: "Service"
Punti negativi: "Only one queue for boarding. Flight late on arrival."
Punti positivi: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Punti negativi: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Punti positivi: "quick boarding, responsive Airline stewardess, very polite."
Punti negativi: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Punti positivi: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Punti negativi: "lack of meal options"
Punti positivi: "Spacious cabins, friendly service"
Punti positivi: "It’s OK"
Punti negativi: "Need improvements"
Punti positivi: "Great flight....enjoyed it thoroughly....."
Punti negativi: "Entertaintmebt was poor, and quality of screen was bad"
Punti positivi: "yes to both."
Punti negativi: "Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either."
Punti positivi: "nothing"
Punti negativi: "THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE"
Punti positivi: "Plane was fine"
Punti negativi: "The bus took forever to reach the plane. Food quality was poor"
Punti negativi: "Foid is really bad. Need to work in time.1 hours and 15 min lat to fly from lax"
Punti positivi: "Newer aircraft. Fantastic service"
Punti positivi: "This crew was better that last flight overall"
Punti negativi: "Better seating arrangements"
Punti positivi: "Crew was super friendly and helpful. Had good seats, we were able to change them at bag drop. Smooth flight and good entertainment and food"
Punti positivi: "Quick boarding, minimum queues."
Punti negativi: "Everything. What an absolute joke of an airline. 1) Flight attendant spilt a half a bottle of water on me and didn’t even apologise 2) Same tv shows and movies as 5 months ago. 3) no eye shades 4) entertainment turned off around 20-25 mins before landing and all headseats collected 5) staff"
Punti positivi: "I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious."
Punti negativi: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
Punti positivi: "Check-in was easy and smooth."
Punti negativi: "Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport ."
Punti negativi: "Need more leg room even for regular economy seating"
Punti positivi: "they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop."
Punti negativi: "The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights"
Punti negativi: "Poor food quality. When long haul involves 4 flights in total MUCH more variety is required. When the snacks are predominantly cheese based, then that's repeated x4 Entertainment was poor. Not enough comedy, not enough documentaries and again by the 4 th flight, well just try to sleep as you've done all the good movies"
Punti positivi: "Etihad aircrafts Etihad crew"
Punti negativi: "Indian chech in employee"
Punti positivi: "Seat upgrade in response to complaint"
Punti negativi: "Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!"
Punti positivi: "Flight attendants are nice enough."
Punti negativi: "1. On FCO-AUH route, my son’s entertainment system did not work. We informed the flight attendant and she said it has to be reset but did not come back to do something about it. 2. On AUH-MLA route, my entertainment system is so unresponsive. The touch screen does not work, so I had to use the manual controls. 3. Repetitive advertisements 4. Movies are old, not updated. 5. Food is not so satisfactory."
Punti positivi: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Punti negativi: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"
Punti positivi: "Travelled in Airbus 380 for the firstvtime and I was impressed by size of the plane and comfort in economy class. Enough of leg space to bend my leg and avoid bad blood circulation. Overall comfortable flight."
Punti negativi: "Again I found behaviour of few Crew Members a bit rute for instance i asked hor headphone from one of the attendant and she immediately told me that it cannot be missing as she put the headphone there by herself making me feel like as if i stole the headphones. I was bit speechless though i really wanted to reply to her but it would have been rude. Second thing I did not like about flight was foir serving. In our over 7 hour flight, we were just served breakfast in the morning just 2 hours before landing. Its not healthy to keep customers hungry what if the customer is diabetic. Airline need to understand that up in the sky we are dependent on them for our basic needs and it should be respected."
Punti positivi: "Nothing! Except the fare was low."
Punti negativi: "This time The experience was super horrible! Took almost 1hr 30 mins to get boarding pass. I had 2 suit case one was 24.5 kg and other one was 25 kg, they wanted me to pay $132 for each bag or take out stuff to make it 23kg. Never met someone that horrible who doesn’t want to let it go. I requested the wheelchair and they dont wana give it to me, I had no choice but to call their supervisor and eventually got wheelchair only from jfk to abu dhabi. Worse experience."
Punti negativi: "I asked for dental kit but they did not give me any."
Punti positivi: "Cabin crew always lovely. Slightly more diverse food, butbagain, at some points not given a choice/selection. Good mix of new & classic movies. Had a spare seat next to me."
Punti negativi: "Boarding was not announced, just kinda went for it? Not enough options for food, my meal was missing the dessert."
Punti positivi: "A380"
Punti negativi: "Limited food options and quantity."
Punti negativi: "Flight delay with no reason for two hours which made me cancel another flight and wait for another five hours in transit and pay a huge amount of money to reschedule flight. Medicore plane on a long flight of seven hours from abu dhabi to kuala lampur. Cabin crew not helping. Bad toilets."
Punti positivi: "Crews were great"
Punti negativi: "1. Ground staff was rude to me. Didnt help me to print a boarding pass of my connecting flight 2. The window seat’s space in the first row was quite narrower than others"
Punti positivi: "Immigration was done at Abu Dabhi"
Punti negativi: "Not much selection on seating 48hr ahead. Getting off the plane for handy cap people was difficult. Not enough leg room for 6ft people."
Punti negativi: "Crew was not as attentive as Emirates Airlines."
Punti positivi: "Great staff"
Punti positivi: "Quick boarding"
Punti negativi: "comfort crew"
Punti positivi: "The entertainment"
Punti negativi: "Horrible food and beverages The crew will never serve a Diet Coke with ice come what may. If asked a lot they will give you a tiny serving mostly without ice. They will never give you a meager can. Ublebeliavable."
Punti negativi: "The seat was not comfortable at all to narrow and short distance you can not eat or set or sleep"
Punti positivi: "Gentilezza del personale"
Punti positivi: "La tappa da melbourne ad Abu Dhabi, aereo comodo Tutto in orario Lo scalo di circa 2.30 molto buono"
Punti negativi: "Il cibo non era molto buono L'aereo da Abu Dhabi era sconfortevole con i sedili molto appiccicati"
Punti positivi: "Customer service."
Punti negativi: "No complaints."
Punti negativi: "A380 was an excellent plane. Quiet, great entertainment... decent leg room. highly recommended."
Punti positivi: "Staff were friendly and helpful, fast to attend."
Punti negativi: "Seats are small, decor is old. Bread was stale."
Punti positivi: "clean toilets"
Punti negativi: "breakfast food was more oriented toward near east taste than western tastes. Very bumpy ride,the pilots should have tried to go around turbulence or reduce speed,etc."
Punti negativi: "The chicken meal was the only time I refused to eat on any flight... ever."
Punti negativi: "No legroom. Inattentive stewards."
Punti positivi: "I like their perfect schedule. Their crew members are also very helpful."
Punti negativi: "The first main meal was the same as in the flight from kolkata to abu dhabi. I don't get non veg option. I got very bad smell from my next passenger."
Punti negativi: "On the flight to and from Abu Dhabi from DC, both planes had a mechanical problem with the toilet seats. The seats would not stay up, so they would come crashing down onto your spine as you were seated, which was painful. The only way to avoid this was to hold it back as you sat, which required you to twist around. This whole experience was uncomfortable and unsanitary. On the Abu Dhabi to DC flight, the toilet was self-flushing, as well. Except that it also malfunctioned and flushed every time before I stood up. This was an unnerving experience."
Punti positivi: "There was a technical problem on the airplane before we take off. The plane was in delay around 90 min. Captain of the plane was very reasonable in problem explanation, and we can feel that safety was on first place. All praise for captain and for the crew for very professional behavior."
Punti negativi: "Plane was not maintained at a comfortable temperature. It was just downright hot! But that was our experience with all our Etihad flights. Planes are not maintained at comfortable temperatures. Food was awful - boiled chicken taste While handing out sandwiches and drinks stewardess just gave my husband whatever I asked for without checking with him. Many times he was overlooked by the stewardesses on either side as he was in a middle seat. I did not see a single onboard crew crack a smile, robotic service. Not impressed with my first Etihad experience."
Punti positivi: "The aircraft and leg space in rare seats."
Punti negativi: "The boarding and getting off the aircraft was mess and no proper arrangement for transportation at Abu Dhabi. The ground staff was not cordial enough."
Punti positivi: "Good service. On time. Comfy lie-flat seats"
Punti negativi: "On bok-aug night time flight rich Arab family with two nannies and 3 kids in b class. Kids did not have their own seats. Kids terrorized the entire cabin. Parents could not care less. Flight attendants helpless."
Punti negativi: "Food was okay..."
Punti positivi: "I did receive my bag, even I reserve business class."
Punti negativi: "I did receive my bag, even I reserve business class."
الركوب للطائرة كان سهلا، قدموا لنا اختيارين من الشطائر وقت الغداء، دجاج أو فلافل، لا يوجد شاشات للترفيه أمام كل راكب.👎 Easy boarding, they present two choices of sandwich at lunch time, chichen or falafel, there wasn't a screen ahead of every passenger. 👎
Punti positivi: "Nothing"
Punti negativi: "Improvements in everything"
Punti positivi: "The flying crew and flight itself was great"
Punti negativi: "The boarding personnel and the luggages cares was terrible. I had probably the worst experience possible."
Punti negativi: "The boarding process was so poor and clumsy that made the take off an hour plus delay. The plain was almost 10 miles away from the departing gate. Ground staff were unfriendly, rude, ignorant."
Punti negativi: "Connecting in Jeddah is a mightmare."
Punti positivi: "I am using SA from the last three years now. This trip change my mind about the airline reputation it’s competing very well with other airlines. The hospitality is improved 300% the staff are very friendly and professional. They listen to customer and resolved their issues if any."
Punti positivi: "Timing"
Punti negativi: "Seat comfort and leg space"
Punti positivi: "I just like long international flights so everything was great"
Punti negativi: "Only issue I had was how cold it was"
Punti positivi: "Flight crew"
Punti negativi: "Changing the seats without telling us or asking us. Basically treating passengers like flying for free"
Punti positivi: "water cold"
Punti negativi: "no need more time"
Punti positivi: "All is good thanks saudia airline"
Punti negativi: "Open new airport"
Punti positivi: "Positive and helpful crew. A few new movies recently released kept me entertained."
Punti negativi: "The food was not catered to my taste buds it was strictly Arabic cuisine. The software that shows the realtime flight map looked very outdated and complicated to use. No blinds or earbuds given for sleep. Not enough food given for long flight"
Punti positivi: "Nothing"
Punti negativi: "Everything need improvement"
Punti positivi: "Everything was absolutely amazing experience"
Punti negativi: "Free wifi access should be given to international passenger at Saudi Airport,"
Punti positivi: "Crew were great, seats were comfy. There eere less than 25 on an over 200 seat flight."
Punti negativi: "The Airport was horrible, like from late 60's of last century in a 3rd world rural terminal !!! They did not offer me an upgrade, even though it was a very empty flight with lots of empty seats in the Business class section !!!!! Horrible..."
Punti positivi: "Nothimg"
Punti negativi: "I’m not sure this airline has planes. The kiosk agent refused to issue a boarding pass. He insisted I needed a visa for a transit flight. They made me transfer my booking for another day and told me to go to the embassy for a visa. Then they didn’t issue the boarding pass for the replacement flight"
Punti positivi: "Take off was on time. Food was good. Crew was professional."
Punti positivi: "Food seat comfort"
Punti positivi: "Seat comfort and food"
Punti negativi: "Drinks service skimpy - remote boarding a bit chaotic"
Punti positivi: "Crew were good"
Punti negativi: "It was delayed in Jeddah and the seats are not comfortable at all (business class)."
Punti positivi: "Arrived in one piece."
Punti negativi: "Dirty plane outside. No in flight entertainment. Saudi flights always delayed in my experience so boarding at takeof time. Crew did nothing above minimum. Jeddah airport old."
Punti negativi: "الضغط داخل الكبينة كان مزعج طول الرحلة طعام الافطار اقل جودة مما اعتدت عليه على رحلات السعودية"
Punti positivi: "Overall it was an ok night flight. language handling."
Punti negativi: "Delays with taking off, arriving late. No entertainment."
Punti positivi: "The chair was comfortable and tbe food was delicious."
Punti negativi: "The movies in the tv wouldnt play during the flight"
Punti positivi: "In time"
Punti negativi: "Nil"
Punti negativi: "The flight delayed for 1 hour without informing the passengers"
Punti positivi: "Ample space. Good food. Place to pray for Muslims."
Punti positivi: "There was one crew member that talked to me for a little bit and was very helpful about planning my vacation and he was just a cool guy all around. And the food wasn’t bad!"
Punti negativi: "The TVs on my first flight didn’t work, the headphones I got had one completely broken bud with no cover and the other didn’t work. And they put my luggage on the wrong plane so I have to wait an extra hour which caused me to miss my driver who was going to take me to my hotel! And to top it all off I was told to change clothes because they “weren’t appropriate”... it was just shorts and they went past my knees! I am a man and should be able to where shorts because they are comfy!"
Punti positivi: "Plane was good"
Punti positivi: "Super humid and extremely hot add to that some damages in the plan itself and leaking airplan bathroom Out of the company and crew hand that was turbulence and rough flight"
Punti negativi: "Super humid and extremely hot add to that some damages in the plan itself and leaking airplan bathroom Out of the company and crew hand that was turbulence and rough flight"
Punti positivi: "Excellent very happy"
Punti negativi: "Security not organized took a long time"
Punti negativi: "I had requested vegetarian meals on all out flight to and from Egypt on Saudia for my daughter. They had no record of it and were not able to provide it. I don't know if that is a problem with the airline or with Kaya"
Punti positivi: "Pricing"
Punti negativi: "Late departure and Jedda ground staff not very helpful."
Punti positivi: "I HAVE FILLED THIS SURVEY 3 TIMES AND THIS IS 4TH DO YOU WANT TO SHOW MORE PASSENGERS OR MORE COUNT???? BOTH THE REVIES. ALL IS TRULY EXCELLENT,"
Punti negativi: "KAYAK??? ASKING SAME THINS AGAIN AND AGAIN. THERE SHOULD BE COLUMN OR REPLY ATTACHED TO IT A REPLY TO CUSTOMER. SO THAT IT CAN BE SHOWN TO KAYAK. THIS IS FACT PLEASE DON'T MIND! SOMEONE NOT BEING FRIENDLY? PUSHING FOR SOME SCORE AN EXTRA LOAD ON SOME ONE??? YES. PLEASE CONSIDER, WHY THAT SURVEY DISAPPEARS, REMOVED, DELETED, OR MAKING MORE NUMBER-SCORE-FOR OWN EFFICENCY?"
Punti positivi: "Too upset to remember."
Punti negativi: "The airport only announced a 1 hour delay (instead of 5:10 pm it was posted at 6:10 pm) but the truth that we departed at 9:20 pm. At the end I lost a bag from my 3 piece luggage that they have charged me for the extra piece at a frustrating $302 USD :("
Punti negativi: "40 minutes late."
Punti negativi: "WC smell in the cabin, ground staff was not ready for us to board the plain form the bus. And getting of the plain. Food 2 days polls bad muffins, sandwiches bad. Even the electronic survey does not work"
Punti positivi: "Prayer room. Spacious rest rooms and bidet in toilet to maintain hygiene."
Punti negativi: "Service between Dhaka and Riyadh was very substandard. Crew's behaviour was not curtious and very unprofessional to certain passengers."
Punti negativi: "My flight has been canceled no one told me"
Punti positivi: "Stay longer than schedule lot of crowds not clean"
Punti positivi: "The food was ok. They have prayer room onboard so Muslims can pray on time and direction to Kaaba."
Punti negativi: "The flight was 1 hour late and they let us queue for a long time just waiting and no reasons were given. The crew did not treat us well and they speak as if they don't want to do anything and in a rude way. Also the pilot have no experience in flying with the plane as the plane vibrates strongly even while mid-air and at constant speed and altitude. There were a lot of noise and babies crying in the plane and the stewardess just left us and didn't want to serve me even a cup of water. And they also come late. The entertainment screen was always lagging and ads are everywhere. Leg space was very small and I can not relax or sleep in a long haul flight."
Punti positivi: "It was the best trip I ever made, everyone was very helpful and friendly"
Punti positivi: "The check-in staff were nice and accommodating. For a short flight we did get a box lunch which was filling."
Punti negativi: "The plane has seen better days, paint was pealing off some places. The chairs were ok. The flight crew seemed annoyed at everyone."
Punti positivi: "Every services are excellent."
Punti positivi: "Saudia has new airplanes but I didn't' know why they still operate airbus 320 to AUH . !!"
Punti negativi: "No entertainment . Seat not comfort at all .."
Punti positivi: "The plan is new with electricity plug and USB port to charge your gadgets."
Punti negativi: "Food was very bad, meat plates finished too soon"
Punti positivi: "It was okay"
Punti negativi: "We lost one of our luggage and the found it two days later and it was in Riyad."
Punti negativi: "Airlines changed flight time , kayak doesn't update flights , i relied on kayak and missed my flight"