Hotel a Kuala Lumpur

Punti positivi: The Luxury and its near from everything

Punti negativi: Everything is good

Punti positivi: Room design was cool, great view, amazing staff and lovely choice of breakfast

Punti positivi: Friendly and helpful frontman (his name Firdaus). And he gave me 2 boxes of chocolate when I was ready to leave the hotel. It was a nice surprise.

Punti positivi: The room was very comfortable.

Punti positivi: Location Cleanliness Staff

Punti negativi: The lobby location

Punti positivi: Every thing was perfect

Punti negativi: Air conditioning wasn’t cold enough

Punti positivi: Fantastic place to rest and recuperate, was in KL for competition and it was so amazingly comfortable and accomodating to me and my team. Loved that they were so responsible and caring for our huge bags. Great job Hyatt! would definitely come back again! :)

Punti negativi: No downturn service and we stayed in a deluxe room

Punti positivi: Very convenient and 5 stars

Punti negativi: The food was terrible. Dinner was at poolside restaurant. Terrible

Punti positivi: The view and the location

Punti positivi: reception ai massimi livelli, staff sempre presente e disponibile, piscina pulitissima con annesso bar/ristorante che serve anche sul lettino (pulito con attezione da addetti non appena cliente lo lascia), vista supeba, vetrate alte quanto il piano, silenziosissimo, ascensori veloci, cialde caffe' e acqua inclusei, A 50 metri parte un bridge che porta dopo 600 metri verso sud in zona pavillon. La metro KLCC la si prende a nord, circa 800 metri percorribili o fuori o con dei tunnel, per il resto si fa tutto a piedi, soprattutto consiglio i roof bar che aprono alle 18 per aperitivo con vista, tutti raggiungibili a piedi.

Punti negativi: nulla

Punti positivi: Ottima camera, ottima la zona piscina, ristorante e hall con vista spettacolare

Punti negativi: Appena entrati in camera il tappo del lavandino era bloccato chiuso impedendo all'acqua di defluire. Hanno mandato un addetto e risolto il problema... speravo . La stessa cosa si è ripetuta due giorni dopo ed hanno cambiato il tappo (avrebbero potuto farlo subito)

Punti positivi: Initially many thanks

Punti negativi: Nothing.

Punti positivi: Bed was very comfortable

Punti negativi: Wheelchair access around the hotel

Punti positivi: Everything was good I like to stay always in four seasons chains hotels

Punti negativi: Nothing

Punti positivi: Friendly staff The technology is very high Very clean and comfortable rooms

Punti positivi: 6 stars service and standard

Punti negativi: Nil

Punti positivi: Ok every thing

Punti positivi: Breakfast was good.Location was good too.

Punti negativi: There were not much of selection in bakery.

Punti positivi: The best breakfast in Kuala Lumpur

Punti positivi: Every things are perfect. Staff is very friendly and helpful. The room was very clean, comfortable and there was a lot of space. The chinese restaurant was very good and so was the breakfast buffet.

Punti positivi: Location is perfect. Rooms are beautiful. A very pleasant stay.

Punti negativi: The pool could have been better. Also I hate changing lifts to get to the room.

Punti negativi: Gli spazi comuni, corridoi troppo vuoti e freddi.

Punti positivi: Visiting 4 Hotels in Malaysia and this was by far the best service for a very low price.

Punti positivi: Everything was superb the rooms very clean the staff very friendly and food is amazing.

Punti positivi: Great breakfast

Punti negativi: The pool had very little space to sunbathe.

Punti positivi: Design, staff, cleanliness

Punti positivi: Beautiful and very clean hotel, the staff very helpful and professional. Good breakfast.

Punti negativi: The floor slippery at the pool area

Punti positivi: Eccellente, abbiamo soggiornato in questo hotel per una settimana, merita veramente l'eccellenza sia per l'accoglienza, i servizi, la pulizia e anche per la posizione. Personale gentilissimo, in particolare abbiamo avuto il piacere di conoscere Jafar che è assolutamente superlativo. Una nota in più: il loro ristorante è veramente di livello! Dovessi tornare a Kuala Lumpur non avrei dubbi, tornerei allo Stripes!

Punti negativi: Assolutamente niente

Punti positivi: Disappointing Breakfast. Considering the price for the hotel. Other than that, all 4-5/5 stars

Punti negativi: Disappointing Breakfast. Considering the price for the hotel. Other than that, all 4-5/5 stars

Punti positivi: I FELT LIKE A QUEEN ON THIS TRIP! ALL of the staff were amazing, happy and helpful.. nothing was ever too much for them (late check out, lounging around the hotel lobby while waiting to go to the airport, charging my phone and holding my luggage). The food was amazing and cheap. The hotel room itself and pool were FANTASTIC! Better then the photos in my honest opinion. Me and my boyfriend are definitely coming back (SOON!!!!) Thank you.

Punti negativi: nothing

Punti positivi: Tanti grab car vicini di solito, fuori dal traffico caotico

Punti positivi: Camera ampia e confortevole. Letto ampio e comodo. Bellissima doccia. Colazione eccezionale. Grande attenzione al cliente. Ben posizionato. Bellissima visita notturna dalla piscina sulle Petronas e su KL Tower.

Punti positivi: The hotel looked very different in the pictures, in reality it wasn’t luxurious, quite rubbish actually There was intense smell of paint on our floor, which gave me a severe migraine.

Punti positivi: Location, rooms, bathroom, swimming pools (although always packed)

Punti negativi: staff at the reception is really not flexible or understandable at all.

Punti positivi: Abbiamo soggiornato nell'ala vecchia. La camera era fantastica, il servizio eccellente e le dotazioni sopra la media. Consiglierei questo hotel a chiunque.

Punti positivi: Servizio eccellente.

Punti positivi: We loved everything there, it is very clean, well furnished room, helpful stuff, good food and wonderful design:-) We highly recommend it!

Punti negativi: I get room where there is construction next to me

Punti positivi: The room.

Punti positivi: Kind staff ; beautiful style ; comfortable rooms

Punti negativi: Aging too fast ; be care to keep maintenance st high level .

Punti positivi: Overall is fantastic. Room is quite big with so many facilities inside. Amazing bathroom with bathtub and an isolated toilet bowl (which is really good).

Punti negativi: Breakfast is not as I expected. Some 3-star hotels serve better breakfast.

Punti positivi: - design - historical feel - wonderful service

Punti negativi: - nothing

Punti positivi: Lovely old part to the hotel where our room was magnificent. Staff friendly and very welcoming. They always had a smile.

Punti negativi: There is nowhere to go for a walk in the evening around the hotel. From that aspect it was quite isolating.

Punti positivi: The japanese and indian spread for dinner and breakfast respectively was a win!

Punti negativi: The nasi lemak is not the best representation of our signature dish, esp to foreigners trying it for the first time The malay kuihs also poorly made :the serimuka durian was dry and pulut too

Punti positivi: Cucina eccezionale, camere spaziose e pulite.

Punti negativi: Il ristorante è ottimo sia per colazione che per pranzo. Ma i camerieri sono troppo pressanti nello sparecchiare. Sono dettagli, ma siamo comunque in un cinque stelle per cui i dettagli contano.

Punti positivi: Beautiful hotel and the staff were so helpful and friendly.

Punti negativi: We booked the club room and found this not too good. Usually we find the hotels offer a varied range of food displayed but this wasn’t the case. Our children didn’t use it once as they didn’t like the food served.

Punti positivi: Struttura molto pulita, adiacente alla stazione metro di Kuala Lumpur, camere molto confortevoli e pulite, staff molto disponibile e gentile.

Punti negativi: Colazione cara, poco scelta continentale

Punti positivi: Breakfast was good. Room was clean and spacious. I like having an iron in the room.

Punti negativi: It took 30 mins to check in. The process was so slow. I was at the front of the desk, called 1 staff who told me to wait but there were 3 people on duty and none cared to check me in until another staff came and told the front desk staff to not let customers wait. It took 20 mins to check out as well. All in all, front desk needs to be more efficient and fast in their process of checking in and out. Seeing a long line at the receptionist desk is not a good first impression to customers. The worst part was parking costs RM15 even for in-house guests! By right in-house guests should get complimentary parking!

Punti positivi: Vicino alla stazione

Punti negativi: Un po' datato

Punti positivi: Posizione molto buona. Di facile accesso e molto vicina alla stazione ferroviaria.

Punti negativi: Relativamente vecchio.

Punti positivi: La colazione e la posizione

Punti negativi: Dover pagare per base internet

Punti positivi: Italian restaurant is so good! There hospitality is great. I'd like to use it.

Punti negativi: The action of the reception is a little bit slow.

Punti positivi: fantastic location.

Punti negativi: nothing

Punti positivi: Great friendly staff, executive floor excellent

Punti positivi: I love the location and the bed was incredibly comfortable

Punti negativi: Nothing really

Punti positivi: Breakfast is good. Very convenient to the airport. Room is clean and modern.

Punti negativi: No coffee machine in the room.

Punti positivi: Bed pillows

Punti negativi: Nothing

Punti positivi: Colazione a buffet molto variegata e abbondante, ampia scelta di cibi freddi e caldi. Diversi ristoranti nella struttura tutti molto validi; posizione ottima attaccata alla stazione centrale dei treni da dove è possibile muoversi in tutta la città con poca spesa.

Punti positivi: Freebies and location were excellent. Room was great. Service is superb.

Punti negativi: Lighting inside bathroom very poor. Toilet and sink were poorly fitted. Very few reasons to hang clothes.

Punti positivi: breakfast is so good.

Punti positivi: Not too crowded

Punti negativi: Room was a little small

Punti negativi: Totally not worth of money! It looks like cheap boutique hotel but 5 stars pricing

Punti positivi: The staff were the friendliest staff at any Le Meridiens I've been too. The rooms were very clean and the facilities were excellent.

Punti negativi: It was all perfect, there was nothing I didnt like!!

Punti positivi: St Regis is a luxurious hotel with all amenities and nicely decorated. Staff was really nice and breakfast delicious

Punti positivi: Raster and european. The breakfast is for everyone. Ana serine Beef Wellington and chicken melanzane was wonderful.

Punti negativi: I did not like Leaving the hotel

Punti positivi: Nice facilities, beautiful hotel.

Punti negativi: Everything was fine except for the horrible check in process. We waited two hours to get our room keys, totally unacceptable for the price that we’re paying. The room was a-bit incomplete, the chair from the vanity was missing.

Punti positivi: Everything.......the rooms,the services and the friendly staff. Checkin was fast and smooth.

Punti negativi: None

Punti positivi: Great service and comfort worthy of every penny. Love that the bed was really comfy.

Punti negativi: Slightly inconvenient getting to the hotel with a baby in tow. There wasn’t a direct and clear way to walk to it from KL Sentral.

Punti positivi: Gorgeous lux hotel with excellent service!

Punti positivi: bed was very good

Punti negativi: pool opens very late 10am not reasonable

Punti positivi: Super luxurious rooms with unobtrusive technology and beautiful decor

Punti negativi: Room was not spotless when we arrived and we had to request a proper deep clean

Punti positivi: Clean and comfortable

Punti positivi: More varieties of hot food for breakfast

Punti positivi: Bella posizione Il personale è gentile

Punti positivi: The staff were friendly. They deco my room just like I requested plus with some chocolate cause of we in honeymoon. The food were good and tasty. Sure we will be back soon❤️ thanks a lot guys

Punti positivi: We were given complimentary breakfast upon check-in. Our room on Level 7 was spacious and clean, a few steps from the lift, with a view of the Pavilion Mall, which was only a short walk across the road. Large choice of food provided at breakfast buffet. I’m glad that 4 bath towels were provided everyday (I always find it slightly inconvenient at most properties that even though 3 people are staying in the room, they only always provide 2 bath towels - don’t children need a bath towel too?

Punti negativi: The only set back for me was the lift key access, we always had difficulty when the key access did not read and we couldn’t press our floor, especially when there are others in the lift as well. This happened at least 3 times during our short stay...even had to ride the lift when we missed our floor, and then go to the reception to get our keys reprogrammed. I noticed some other guests were also having problem with their key access in the lift as well. Key access slot was also set too low...and I am only 5 feet tall...

Punti positivi: La posizione comodissima

Punti negativi: Costo eccessivo per la camera che avevamo

Punti positivi: The room and the location is great!

Punti negativi: The check-in is slow in process due to some customers have lots of queries over the counter.

Punti positivi: always staying there as best location and best hotel at kuala Lumpur

Punti negativi: No early check in

Punti positivi: Perfect location

Punti negativi: Old hotel

Punti positivi: La posizione e la camera

Punti negativi: Il trattamento troppi disservizi Durante la seconda notte è scattato l’allarme abbiamo dovuto evacuare la camera c’era un incendio siamo rimasti due ore in strada senza alcuna assistenza Peccato l’hotel sarebbe bellissimo, ma il personale non ha procedure adeguate alla categoria Una delusione

Punti positivi: Clean Good service

Punti positivi: Staff were amazingly helpful; couldn’t be more courteous. The executive lounge provided great food during the day and wine with meal at night. Large, comfortable executive room.

Punti negativi: Nothing.

Punti positivi: Almost every thing was very good

Punti negativi: I don’t like the bed was not comfortable for me

Punti positivi: Location

Punti negativi: Bed Mattress

Punti positivi: clean

Punti negativi: The laundry dryer is not working properly. It would be nice if there is more light in the main entrance yard.

Punti positivi: Apartments are well appointed with great views, breakfast is always a treat at this hotel, you can't beat the views.

Punti negativi: Towels need to be replaced as grey, the difference between a good hotel and a great hotel is the colour of its bath towels.

Punti positivi: Excellent stayed! Will definitely come back again.

Punti negativi: There were dirt, leaves and insects in the swimming pool.

Punti positivi: Hotel assolutamente perfetto... Ceck-in perfetto.. Struttura nuova e moderna .. La nostra camera era un’enorme appartamento ultramoderno completo di tutto..e con una vista pazzesca.. A disposizione una bella piscina... Consigliatissimo!!

Punti negativi: Niente.

Punti positivi: Every thing

Punti negativi: Nothing

Punti positivi: Cleanliness

Punti negativi: Some of the electrical products are not working well & the house keeping staff are not under stand English

Punti positivi: Swimming pool

Punti negativi: Not that clean Water coming from the roof due to AC issue Towels not clean Ground dirty Other all you can stay for three or four days but don’t expect good value

Punti positivi: Love everything about it. Been staying there all the time if i visit Kuala Lumpur.

Punti negativi: But this time round the room is dirty. My daughter got a number of bite on her face, body and thighs. Talk to the manager and he even took a picture of the bite. Hope they will do a clean up properly especially bed and carpet.

Punti positivi: the apartment is spacious, good finished, friendly staff, good city view

Punti negativi: - Dryer machine found not working, when come to use, called the reception and they send someone to repair and he did replace some faulty parts and back to function, such appliances, as well as all other apartments machines, shall be checked before handing over to the customer. - Cockroach found in the bathroom.

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: Nice, clean, big apartments with great views and big kitchen. Very central and walkable to lots of restaurants and bars.

Punti negativi: Breakfast is not that great but is ok.

Punti positivi: Lobby dell’hotel al 40esimo piano e stanza al 49esimo con una magnifica vista sullo Skyline di Kuala Lumpur. Ho avuto un upgrade ad una suite che era fantastica.

Punti negativi: -

Punti positivi: Location was good.

Punti negativi: Service staff were clueless and slow. Receptionist in particular weren’t very attentive. Dining manager was nonchalant. The maintenance of the place wasn’t great. Wasn’t clean in common areas.

Punti positivi: Nuova ed elegante nel quartiere moderno dietro le Petronas . Metro vicina e facilmente raggiungibile . Vista molto bella .

Punti negativi: Nulla

Punti positivi: Amaaaaaaaaaazing hotel, one of the best hotels ever. The reception in the 40th floor and the rooms are above, also Eco friendly hotel and great view.

Punti negativi: nothing

Punti positivi: They skyline views was amazing

Punti negativi: We booked studio room way advanced. At arrival they gave us two single beds that had to be combined together for me and my partner

Punti positivi: Fresh hotel, spacious room, good internet. Breakfast with good variety.

Punti negativi: None

Punti positivi: Pretty much everything. Large, clean rooms; great view; very good breakfast spread; attentions and helpful doormen; and nearly every member of staff we encountered greeted us with a smile.

Punti negativi: It was a little weird at first that the hotel lobby is actually on the 40th floor. Also annoying was having to validate the parking ticket every time one wants to leave.

Punti positivi: Camera molto grande e con ottimi servizi (vasto i complementi bagno in omaggio, presenza anche asse e ferro da stiro per dare una "rinfrescata" ai vestiti). A pochi minuti a piedi dalle famose Petronas Tower e con fermata metro a 100 metri.

Punti positivi: The view was outstanding the best thing about the hotel!! The facilities all looked out onto the amazing view and the bed.... oh my god the bed was HUGE and so comfortable!!

Punti negativi: The tv- channels were poor and the smart tv only had access for Samsung products to cast. We tried using an app to cast Netflix but it failed to connect to the tv. It is already a very good quality smart tv and therefore felt for the room type and price this should be accessible esp for families / young couples if the want to relax.

Punti positivi: Very comfortable, clean.. location is good.. close to the park and twin tower plus a big nice masjid

Punti negativi: 2 things I reached the hotel around 11:00 and they kept me waiting till 3:00pm for check is as no room available they waked me up in the morning by continually ringing asking for the laundry

Punti positivi: Everything was great! Spacious room where you feel like home, great breakfast, excellent service!

Punti positivi: Room, customer service, facilities

Punti negativi: The hi tea at Trace restaurant, serving time too long, not as tasty as mentioned by other visitors... Breakfast was not bad though

Punti positivi: I letti erano enormi e confortevoli, l'atmosfera piacevole, la posizione è centrale (vicino alla stazione centrale di KL)

Punti positivi: L'hotel e il servizio che abbiamo ricevuto in questo albergo è stato ottimo. La posizione dell'hotel era proprio accanto alla stazione ferroviaria e ad un centro commerciale. Nel complesso, sono rimasto molto contento sia per l'hotel e che per la cordialità del personale.

Punti negativi: Niente- questo è uno dei migliori hotel che ho visitato- senz'altro lo consiglio a chi cerca un posto in cui soggiornare a Singapore.

Punti positivi: Questo hotel è stato la nostra base per muoverci verso Melaka, Cameron Highlands e Kuching. Posizione comodissima per prendere il KLIA transit verso BTS e KLIA Express per andare all’aeroporto. Piscina ottima, camera grande e pulita. Check-in e check out rapidi.

Punti negativi: Niente

Punti positivi: Il mio soggiorno è stato perfetto. Il servizio è la posizione dell’hotel sono fantastici (direttamente di fronte al terminal Sentral). La stessa di può dire delle camere: spaziose, luminose e dotate di ogni comfort. Il buffet della colazione è ottimo, molto ricco, anche se , a mio parere, un po’ troppo expensive, ma tutto veramente buono.

Punti negativi: Il servizio del bar sul rooftop. I camerieri sono stati troppo insistenti.

Punti positivi: Location

Punti negativi: New staffs and faulty amenities like basin...water comes out and make you wet when you turn on the taps.

Punti positivi: Location is superb.

Punti negativi: Lighting in rooms can be better

Punti positivi: Good location & good hotel

Punti negativi: Nothing in particular

Punti positivi: Right next to KL Sentral and NU Sentral Mall. Room is spacious and clean. Bed is so so comfy. Roof top swimming pool is nice. Used to provide free mini bar but has stopped.

Punti negativi: nothing.

Punti positivi: Excellent location, free drinks in mini bar and great service from all staff. I especially liked the size of the room. It was really big, with two queen beds.

Punti negativi: Nothing

Punti positivi: In the business centre.

Punti negativi: All the staffs are confused, and seemingly new to the job. Concierge support is not available full time. Additional payment taken as security and will be reimbursed after two weeks. Foods are not good. We had a buffet dinner which is a bad decision, found it worthless. Rooms’ amenities are not well examined before guests’ checking in! Example: my room’s commode was in good order. Not recommended. No value for money!

Punti positivi: the room was comfortable and free in room snacks as well.

Punti negativi: crossing over to the train station is dangerous as there are no traffic lights, we have to jay walk.

Punti positivi: Fantastic breakfast, both in choice and in quality. Cheery staff, sparklingly clean room with a comfortable bed, bright bathroom and good view.

Punti positivi: Perfect place, adjacent to Mall and central train station Neat clean Excellent food Professional well trained courteous team

Punti negativi: Nothing

Punti positivi: Tutto nella qualità Hilton

Punti negativi: Gli asciugamani mancavano nella camera exec dove alloggiavo. Non c'era neanche il cioccolatino di benvenuto. Ho trovato queste cose quando sono stato in un'altra camera exec due giorni dopo.

Punti negativi: La Piscina, la palestra e la colazione

Punti positivi: La colazione era ottima!

Punti positivi: Everything was perfect

Punti negativi: Hilton is the best hotel I've stayed at in Kuala Lumpur and I've stayed in a number of 5 star hotels there already....

Punti positivi: All staff are kind The room is very clean. The toilet has a washlet.

Punti negativi: Nothing

Punti positivi: Exceeded my expectations. Great staff, friendly attitudes. First time upgraded to executive level and it was eye opening. Drinks and light food served 2-3 times a day with a view from the 33rd floor executive lounge, all free for executive level. Really enjoyed the hotel and would return. Pretty big gym, real yoga mats, sauna I didn't get to try but will next time. Great bed and shower.

Punti negativi: Lights were genuinely hard to figure out with their eccentric switch placement. Room was a bit dated but still very good.

Punti positivi: It was near to my work place and they had a free shuttle till Shell Menara

Punti negativi: 1. Check in Staff was cold and non welcoming 2. Staff did t coordinate with each other. Reception staff didn’t know there is free shuttle. Only when I checked with concierge they offered me help. 3. Check in staff didn’t add my breakfast despite sharing it with him 4. Hotel was a bit rundown

Punti positivi: It’s literally a 1 min walk from when you get off the KLIA Express. The pool is lovely. Lobby is beautiful and calming. But the room is the show stopper. The best room I have ever stayed in and I have travelled all over the world. Worth every penny.

Punti negativi: Nothing. It’s perfect.

Punti positivi: La camera comoda e grande. Il letto straordinariamente morbido.

Punti negativi: Il fatto che ci sia una tassa non inclusa nel prezzo di prenotazione.

Punti positivi: everything nice

Punti negativi: nothing

Punti positivi: The breakfast was excellent with a lot of choice to begin with. The taste was beyond expectation. So good that I would come again just for that. The staffs were friendly and polite. My room was the best stay I have ever had in hotels around Malaysia.

Punti positivi: service

Punti negativi: nothing

Punti positivi: Location ,staff

Punti negativi: No breakfast included

Punti positivi: the front desk very polite and upgrad my room and he say because I late check in arround 12am make me more comfortable with them...

Punti positivi: The room was very clean, modern. The housekeeping really did a good job. We left to breakfast and came back the room is squeaky clean again. The concierge is good, they received my parcel and I forgot to collect one parcel containing frozen items and they kept it in their chiller. Staffs are very friendly. The breakfast buffet is the best, big selections and cater to every taste.

Punti positivi: La camera era grande

Punti negativi: Nessun ristorante, ho chiesto di ghiaccio, il non avere alcuna .

Punti positivi: everything is wonderful and luxury looking forward to go back again

Punti positivi: Very friendly staff Very good food Excellent quality/price

Punti positivi: L'hotel è bellissimo e le camere molto belle noi avevamo una suite al 28 esimo piano con una sala enorme e camera altrettanto. Pagata 100 euro circa a notte, colazione però da pagarsi a parte. Rispetto agli standard occidentali il rapporto qualità prezzo è imbattibile, anche con il supplemento della colazione (circa 8 euro a persona al giorno)

Punti negativi: L'hotel è molto di impatto ma in agosto scordatevi di usare la piscina è strapiena di gente a tutte le ore fino alle 10 di sera quando chiude e a forza fanno uscire le persone dall'acqua. In tre giorni di soggiorno ho fatto un solo bagno di 5 minuti circondato da urla di tutti i tipi

Punti positivi: La camera del nostro hotel era molto grande e molto pulita. Inoltre era fornita di tutti i comfort immaginabili. La posizione della struttura è ottima, 10 minuti dalle Petronas a piedi e 3 dalla fermata Bukit Nanas della Monorail. La piscina sul tetto è sensazionale, offre una vista molto bella sulla città.

Punti positivi: Only the pool view of this property is good

Punti negativi: 1. The service is poor 2. The breakfast is sucks 3. The lift is horribly slow 4. 90% China mainland guest, making it dirty and noisy 5. Poor management of the property 6. Guest bring in durians into the property making it smells 7. WILL NEVER STAY HERE ANYMORE

Punti positivi: Suite davvero spaziosa, ben arredata e super pulita. Il ristorante Deep Blue al 51esimo piano ottimo. Staff molto gentile e disponibile

Punti negativi: Attese interminabili davanti alle ascensori. Lavori in corso al palazzo di fronte alla finestra della nostra stanza, con conseguenti rumori (per fortuna non di notte). Acqua dell’Infinity pool troppo fredda e vista sulle Petronas rovinata dalle gru dei lavori...

Punti positivi: Everething

Punti positivi: Everything was perfect. Our apartment (a two bedroom premier) was great. The lobby is great too. The women and men at the reception and the concierge desk will do anything to keep you satisfied. The ultimate experience is the pool at 51st floor, it is absolutely amazing.

Punti negativi: The only problem was that a building was under construction next to the hotel and there was a little more noise, but this had nothing to do with the hotel itself.

Punti positivi: - Camera molto ampia e confortevole - Colazione ottima - Ottimi servizi e disponibilità staff - Rooftop con piscina e ristorante - Pulizia

Punti negativi: - Pochi ascensori funzionanti e conseguente attesa troppo lunga

Punti positivi: The only good thing about the face suites is their rooftop pool.

Punti negativi: The staff

Punti negativi: Lobby is small for the crowd and seems to be like airport. Would be good to think about.

Punti positivi: The location and the service.

Punti negativi: The bar could be be more active including the night club. People with out proper dress code shouldn’t be allowed and no children should be allowed in the bar aswell.

Punti positivi: Elegance and location

Punti negativi: Air conditioning not working well

Punti positivi: Letto grande e comodo, ho ricevuto un upgrade, molto pulito

Punti positivi: location perfect. breakfast was good.

Punti negativi: everything was good

Punti positivi: F&B staff need major hospitality training

Punti negativi: F&B staff

Punti positivi: Clean

Punti negativi: Nothinf

Punti positivi: the bed is comfortable

Punti negativi: the premium room(2209) i was give the plug was in incorrect position i can't use it to charge handphone or laptop. it took about an hour for your engineer to attend my room and no solution given, i request to change room and ask me call myself. i have to call the duty manager and the front desk call me and i request to upgrade to grand premium, Grand Premium Room(827) TV have problem reported no response(reported to a guy from housing keeping happen to see him standing outside my room, ask him in show the problem and he mention he will help me to report), 2 to 3 towel have red stain was replace after i reported, the toilet bowl is shaky report upon my check out because too disappointed already. breakfast corner everyday same menu, i stay for 6 days and eating the same old things hope to see changes. i chose this hotel because intro by my friend and i have been staying every year for my biz trip too, it was quite disappointed with the service for this stay

Punti positivi: The hotel place was amazing The restaurant team were amazing and very friendly. Coming saying Hi to us on daily basis Quality of food were good Rooms were good

Punti negativi: The check-in process were not up to the expectations as I waited little till they prepare the rooms while I reached at 2 pm

Punti positivi: Location

Punti negativi: Swimming pool

Punti positivi: tutto

Punti negativi: nulla

Punti positivi: Large bed

Punti negativi: We arrive at 2:00pm time of check in. Check in took 1 hr45 mins before we can get to our room. We paid for Grand Premier room. The room faced a view on an old and ugly apartment. The linen was tainted. The day after toilet was overflowing soiled water. We called the housekeeping/maintenance urgently. They only send someone 1 hr after. After the closet has been repaired we called again for cleaning, because the bathroom was overflow with water, but again it took at least 1 hr before they arrive for cleaning. The wine at bar was not good( has not been stored at proper temperature) lady who served the wine was rude. Food at the brasserie was not tasty.

Punti positivi: La struttura è favoolosaa!!! Un vero e proprio 5 stelle, non si può chiedere di meglio. Il personale estremamente gentile e disponibile, con servizio concierge che ti aiuta a pianificare la giornata, la pulizia dell'hotel impeccabile, i servizi in camera assoluti, persino un cellulare con operatore locale che puoi utilizzare e portare in giro durante tutto il soggiorno, caffè illy in camera, letto gigantesco e comodo, piscina bellissima, colazione infinita e molto buona. Oltre le aspettative tutto!

Punti negativi: NIENTE

Punti negativi: I lavori di ristrutturazione molto rumorosi in hotel. Non lo consiglio.

Punti positivi: Great staff & facilities.

Punti negativi: Troppa Aria condizionata nelle parti comuni. Non scelto il ristorante dell’hotel per il troppo freddo

Punti positivi: The room was good but not updated , needs refurbishment

Punti negativi: Staff was average , I have stayed at numerous ritz Carlton properties accross the world and ritz Carlton Kuala Lumpur does not live up to the RC standards , will rather stay at St Regis in Kuala Lumpur

Punti positivi: Breakfast at club level should have more options

Punti positivi: I have been staying there regularly and its like home

Punti positivi: Elevators were very slow and staff and bellman had to use same elevators. Avg time was 5-10 min to get elevator. Dead cockroach in room Rooms not ready at 4:30 pm?? Turndown service wouldn’t leave more towels? Staff seemed over their head

Punti positivi: Fantastic stay we upgraded our room to a suite with it being our honeymoon. Staff were very helpful from start to finish. The club lounge was fantastic. Would definitley stay again.

Punti negativi: Only criticism is the location you are behind the main road which is fine it isn't too far to work to the shops but when walking back of a night from the "pavilion" direction there is a serious lack of pavement so did make it slight difficulty of a night when walking back.

Punti positivi: Love music band at library room in hotel every night .

Punti positivi: The location , clean, nice staff

Punti positivi: Bella e la posizione eccellente

Punti negativi: Nulla

Punti positivi: The staff are super friendly.

Punti positivi: It’s location and the ambience

Punti negativi: Something is missing

Punti positivi: Il Concierge è il migliore.

Punti positivi: Ci hanno dato la camera con vista sulla torre che era bello e pulito. Ciò che ha reso il soggiorno piacevole era la posizione e il personale. In particolare il concierge. Koy è il migliore. Egli ci ha aiutato a organizzare tutto ciò di cui avevamo bisogno.non esiterò ad alloggiare qui durante una visita futura. Oh, e la vista è spettacolare.

Punti positivi: Most of the staff are friendly and helpful. I would like to mention and thank here miss Abby , she is one of the shift managers there. I had a complaint there regarding my room and she was super helpful. The location is great , overlooking the klcc park and twin towers.

Punti negativi: The hotel is old and you can feel it..the walls, furniture and some facilities. TVs are old and their entertainment software is out dated. The fact that no one receives you and escort you to your table in the breakfast buffet is annoying as you end up searching for tables as if you are in a food court Also another point I noticed only in this hotel, is that you have to go and prepare your tea or coffee..they dont offer you this on your table...so you feel like just enter the buffet and you are at your own. Search and fight for your table and everything else. This doesn't mea that their breakfast buffet is not good, its actually very good No swimming pool for kids plus the swimming pool area is so tight and narrow. Designed to be for a bar not as a proper swimming facility. The fitness center is so small and out dated so if you care about your fitness and wanna continue your workout during tour stay then the gym facility will not help that much. Hotel has a great location and staff..I recommend to focus on their property by doing some renovations and upgrades

Punti positivi: Their lounge access was superb and amazing staff

Punti positivi: Great bed , room overlooking petronas towers. Club room definitely worth the extra .....great breakfasts and canapés .......staff in club lounge looked after us...particularly the trainee Aidil.....super efficient and friendly. Walking distance through to pavilion shopping centre and petronas mall.....and you can do the whole walk through indoor walkway if you can’t stand the 90 degree heat outside. Spa in hotel was nice. Concierge team were helpful.

Punti negativi: The pool ! The bar is in the pool room and it is crowded,humid, and not relaxing......an outdoor pool would be better.However we were told on last day that we could have used another shangrila hotel pool if we had wanted. We were also told on check we could have 2 pieces laundry done as part of club package...then we were charged in check out as apparently “ laundry “ means pressing only ? Bit ridiculous.

Punti positivi: It was connected with Convention Center and took only 2 minutes by walking.

Punti negativi: Nothing

Punti positivi: The view is AMAZING. The buggy shuttle from the hotel to Suria KLCC was very convenient.

Punti negativi: There aren't any shops like convenient store near the hotel. Swimming pool looked different from my expectation, and I don't think it worths the value, other than the views.

Punti positivi: Arcasia in the traders lounge was really helpful appreciate it.

Punti negativi: I was booked the room for family and I’ve mentioned that I have my kids with me so that I need extra bed, then the stuff told me that i have to upgrade the room and pay extra money ..

Punti positivi: Location, cleanliness , staff

Punti negativi: Nothing

Punti positivi: Everything except far from train station

Punti negativi: Far from train station

Punti positivi: Posizione ottimale Staff super cortese Stanza grande e vivibile

Punti positivi: Ottima posizione per vedere le Petronas, consiglio di prendere la camera vista torri in quanto sono esattamente di fronte. Camera grande, pulita e funzionale. Colazione al club ottima! Staff gentile e disponibile su tutto

Punti negativi: Peccato per la piscina al chiuso, una a sfioro sarebbe stata fantastica

Punti positivi: Posizione

Punti negativi: Stanze

Punti positivi: location is good. it's clean. staffs are helpful.

Punti negativi: I came in around 3-4pm and the room is not ready. I need to wait for 1.5 hour. This is ridiculous. The reception desk offered me and my friend just a "single" drink "each" while waiting. What a standard! The key cards were also not correct one. I struggled at the elevator for a while then get back to front desk to fix it again. I was so tired and this is unacceptable. The day after, we came down for breakfast and it was so crowded. Understandable. Though staff asked me to go to another restaurant instead, but we found out that another restaurant only serve few choices of breakfast which is incomparable to the main one. Why doing so? They could have either add extra desks/area or ask us to wait or call us down later when it's ready. They must already aware how many room had been booked and how crowded it would be but they have not prepared at all.

Punti positivi: The location and the breakfast was okay, the children facilities were good

Punti negativi: The room size was smaller than expected, the breakfast egg chef was rude and not up Pullman standard.

Punti positivi: the decor was brilliant..

Punti negativi: bigger lounge

Punti positivi: Location is wonderful as it is near the walkway to the KL twin towers

Punti positivi: Great breakfast, Wide and super comfort room, affordable price, good location

Punti negativi: Hope one day pullman will have their own bridge that connect it to pavilion mall

Punti positivi: Comfort, cleaning, location

Punti negativi: Late check in

Punti positivi: A great location

Punti positivi: Posizione, disponibilità dello staff, colazioni veramente abbondanti e varie

Punti positivi: Nice place to stay

Punti positivi: Ottima posizione, hotel confortevole e funzionale

Punti negativi: Attesa al check-in e check-out

Punti positivi: Good

Punti negativi: Breakfast buffet

Punti positivi: Helpful staff and especially Mr. Nizam on the reception he made it very easy and to check in and provide all the support! we highly appreciate his efforts and we enjoyed here more than any other hotel!!! My kids and me highly recommended this facility to all our family and friends.

Punti negativi: Non.