Hotel a Playa del Carmen

Hotel a Playa del Carmen

Cerca subito  hotels in  a Playa del Carmen confrontando centinaia di siti di viaggio

Playa del Carmen, Quintana Roo, Messico
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Informazioni utili

Bassa stagione settembre
Alta stagione dicembre
  Prezzo medio (settimana): 207 €
  Prezzo medio (weekend): 217 €

mese più economico per il soggiorno

15%

si stima una diminuzione dei prezzi

periodo più costoso per soggiornare

39%

si stima un aumento dei prezzi

(prezzo medio nelle ultime 2 settimane)

dom - gio

(notti in settimana)

(prezzo medio nelle ultime 2 settimane)

ven e sab

(notti nel weekend)

Domande frequenti di chi prenota hotel a Playa del Carmen

Quanto costa un hotel economico a Playa del Carmen?
Gli utenti KAYAK hanno trovato una camera doppia a Playa del Carmen per 6 € negli ultimi 3 giorni. Il prezzo medio è di 189 €.
Quanto costa un hotel a Playa del Carmen per questa sera?
Nelle ultime 3 ore, gli utenti hanno trovato hotel a Playa del Carmen per questa notte a partire da 10 €. Gli utenti hanno anche trovato hotel 3 stelle a partire da 14 € e hotel 4 stelle a partire da 32 €.
Quanto costa un hotel a Playa del Carmen per questo weekend?
Nelle ultime 72 ore, gli utenti hanno trovato hotel a Playa del Carmen per questo weekend a partire da 24 €. Gli utenti hanno anche trovato hotel 3 stelle a partire da 47 € e hotel 4 stelle a partire da 30 €.
Come posso trovare hotel in zona?
Guarda la nostra Heatmaps per trovare il migliore hotel vicino a te.

Dove soggiornare a Playa del Carmen?

La nostra Heatmap ti aiuta a trovare l'area perfetta in cui soggiornare a Playa del Carmen mostrandoti la vicinanza ai negozi, ristoranti e bar.

I migliori hotel a Playa del Carmen

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Barceló Maya Tropical - Playa del Carmen - Edificio
1
9,7 Ottimo (11.284 recensioni)
269 €+
Generale Recensioni
A 2 km da luoghi d'interesse come Ecopark Kantun Chi e Spiaggia di Xpu-ha, questo resort per famiglie vanta una buona posizione a Xpu-Ha. Dolina Cenote Cristalino e Zoo Bel Air Animal Park si trovano ugualmente a meno di 2 km di distanza.
7,7 Buono
Punti positivi: Il personale puliva sempre
Punti negativi: Abbiamo avuto un paio di problemi con la pulizia, hanno solo due tipi di birra
5,1 OK
Punti negativi: I letti scomodi Cibo orribile Personale scortese
Rosewood Mayakoba - Playa del Carmen - Edificio
2
9,7 Ottimo (2.643 recensioni)
1269 €+
Generale Recensioni
Alloggiando presso Rosewood Mayakoba, una struttura sulla spiaggia di Playa del Carmen, puoi metterti al volante ed essere in 4 minuti a Campo da Golf “El Camaleón Mayakoba” e in 10 minuti a Quinta Avenida. Potrai usufruire di un business center, servizio auto o limousine e check-in veloce. Gli ospiti avranno a disposizione una navetta da e per l'aeroporto a pagamento e il un parcheggio con servizio di ritiro e riconsegna auto gratuito è disponibile in loco.
10,0 Ottimo
Punti positivi: Il Rosewood Mayakoba è probabilmente uno dei migliori resort che abbia mai vissuto in tutto il mondo. Il personale è ospitale e accomodante e il lusso, coccole esperienza può essere meglio descritto come altro mondo. Ogni ospite è trattato come se fosse un vecchio amico del personale e ogni dettaglio è curato a mano e a piedi. Non vi è alcuna richiesta che possa essere fatta e non raggiunta. Ho intenzione di visitare questo luogo da questo punto in avanti per molti anni a venire.
Punti negativi: Niente, era assolutamente perfetto
Grand Velas Riviera Maya - Playa del Carmen - Edificio
3
9,6 Ottimo (1.803 recensioni)
751 €+
Generale Recensioni
Sulla spiaggia di Playa del Carmen, questo hotel nel centro della città si trova a 5 km da Campo da Golf “El Camaleón Mayakoba” e Grand Coral Golf Riviera Maya. Parco eco-archeologico Xcaret si trova a soli 19,3 km di distanza.
9,7 Ottimo
Punti negativi: Il sargaso (alghe) invadevano la spiaggia e l'oceano, le zanzare.
8,0 Ottimo
Punti positivi: Piscina, il cibo...
10,0 Ottimo
Punti positivi: Il servizio e il personale sorridente erano impareggiabili! Veloci, efficienti e cordiali. Il cibo era delizioso e quasi troppo bello da mangiare. Tutto era ottimo
Punti negativi: Non una cosa che non mi è piaciuta
10,0 Ottimo
Punti positivi: The property was clean and well kept. The views are spectacular.
Punti negativi: There was nothing not to like!
8,8 Ottimo
Punti positivi: Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.
Punti negativi: A lot of sea weed in the ocean somewhat spoiled beach experience. The description of the services on booking.com and real offer did not match.
9,6 Ottimo
Punti positivi: The service was outstanding
Punti negativi: Nothing
10,0 Ottimo
Punti positivi: Beautiful surroundings, everything was excellent. Very clean and well maintained.
Punti negativi: None
10,0 Ottimo
Punti positivi: Loved the friendly, warm, exceptionally professional and courteous staff ( shout out to Yolie and Nora). Beautiful well maintained property; lovely ambiance, quiet beachfront, exceptional amenities including a truly fantastic SPA, Teen Club that the kids loved, variety as well as quality of meal options offered and the personal concierge service !
Punti negativi: Would have preferred more beach entertainment and possibly a nightly buffet. Would have also liked to see more local entertainment.
9,2 Ottimo
Punti positivi: Tutto!
Punti negativi: Hotel molto tranquillo. Ideale per coppie o famiglie. Per andare a Playa si paga taxi, 350 pesos.
8,8 Ottimo
Punti positivi: Food was great. Room and accommodations fantastic .
Punti negativi: The ocean at the beach area was rocky and shallow. Need to wear water shoes to go in. Policy on no reserving pool chairs not followed by many guests
10,0 Ottimo
Punti positivi: Ottimo servizio ed un staff eccezionale
Banyan Tree Mayakoba - Playa del Carmen - Edificio
4
9,6 Ottimo (788 recensioni)
801 €+
Generale Recensioni
Banyan Tree Mayakoba, una struttura sulla spiaggia a Playa del Carmen, si trova a meno di un quarto d'ora di guida da Campo da Golf “El Camaleón Mayakoba” e da Grand Coral Golf Riviera Maya. Potrai usufruire di un business center aperto 24 ore su 24, check-in veloce e check-out veloce. Stai pianificando un evento a Playa del Carmen? Presso questo resort avrai a disposizione 522 metri quadrati di spazio con un centro congressi. Gli ospiti avranno a disposizione una navetta da e per l'aeroporto a pagamento e il un parcheggio con servizio di ritiro e riconsegna auto gratuito è disponibile in loco.
8,5 Ottimo
Punti positivi: Ottimo servizio
Punti negativi: Non è così pulito come un americano si aspetterebbe da un hotel...
9,7 Ottimo
Punti positivi: Il personale è fantastico. Le camere sono eccezionali. Mi sono piaciute molto le biciclette. La piscina e la spa privata erano eccezionali...
Punti negativi: Il cibo è costoso. I luoghi da visitare fuori dal resort sono lontani. La spiaggia è piccola e di sabbia
10,0 Ottimo
Punti positivi: Everything about this resort was amazing and exceeding our expectations. We will be back.
10,0 Ottimo
Punti positivi: Outstanding service and attention to detail. Super friendly staff. Impeccable hotel grounds and facilities. Very good food.
Punti negativi: Only 1 thing: The villa pool could have been cleaner.
7,0 Buono
Punti positivi: we like the beach
Punti negativi: The foods was slow and expensive
10,0 Ottimo
Punti positivi: Everything but prices for food. All inclusive me next time.
Punti negativi: 15 dollar tacos was a stretch. I rush there were more food options locally available.
10,0 Ottimo
Punti positivi: We really enjoyed our stay at the Banyan tree. It was so peaceful and homey. The staff was wonderful. We were pampered and taken care of from the moment we stepped on the property. The villa was well cleaned and attended to during our stay.
Punti negativi: Prices of the restaurants were quite pricey and the food wasn’t really worth it.
10,0 Ottimo
Punti positivi: Every thing
Punti negativi: The prices for the food
Iberostar Grand Paraiso - Playa del Carmen - Edificio
5
9,5 Ottimo (896 recensioni)
494 €+
Generale Recensioni
Questo resort si trova sulla spiaggia di Playa del Carmen, a 2,7 km da El Manglar Golf Course e a 3,3 km da Spiaggia Maroma. Santuario della Speranza e della Capsula del tempo e Giardino botanico Dr. Alfredo Barrera Marin si trovano a meno di 15 km di distanza.
8,2 Ottimo
Punti positivi: Il personale della piscina e i baristi erano fantastici. Tutto il resto del personale era di prima classe.
Punti negativi: Il cibo era ok, la camera era calda, le zone comuni erano belle
7,9 Buono
Punti positivi: Meals, not crowded,
Punti negativi: Price was too high for that what we had
10,0 Ottimo
Punti positivi: Great staff, beautiful grounds, excellent service
10,0 Ottimo
Punti positivi: Entertainment staff is very good!
Punti negativi: Their top of the line resort needs a high end coffee shop, like they have at the next door property.
9,6 Ottimo
Punti positivi: Staff, facilities and nightly activities were excellent.
Punti negativi: Better selection of included wines. The wine selection included with your stay is a very poor. Instead, Iberostar has a better wine selection for an unreasonable additional cost. I would prefer for Iberostar to provide a better product for their guests.
10,0 Ottimo
Punti positivi: The service and staff were awesome as well as the facility.
Punti negativi: The sudden hot/cold temperature of the shower.
10,0 Ottimo
Punti positivi: Every element of the property could not have been more perfect, but the staff stood out, they were genuinely friendly, gracious, and experts at their jobs. It was a treat spending time at this world-class resort!
10,0 Ottimo
Punti positivi: Quiet resort, nice pools, great service and awesome food.
Hotel Xcaret Casa Viento - Playa del Carmen - Edificio
6
9,5 Ottimo (864 recensioni)
562 €+
Generale Recensioni
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive di Playa del Carmen si trova a soli 5 minuti di auto da Parco tematico Xplor e 7 minuti da Parco eco-archeologico Xcaret. Potrai usufruire di un business center, quotidiani gratuiti nella hall e un pratico servizio di lavanderia/lavaggio a secco. Una navetta per l'aeroporto (andata e ritorno) è disponibile gratuitamente (24 ore su 24).
9,1 Ottimo
Punti negativi: Il personale stava ancora imparando ed era un po' lento. Non è ancora finito ma nel complesso è magnifico
10,0 Ottimo
Punti positivi: Great resort. I only wish the shuttles to the parks came more frequently as I had to wait over 30 minutes for one of the later night shuttles from Xplor Fuego back to hotel. Food, facilities and amenities were all amazing and the staff have been so helpful during my stay. Would love to go back again!
9,6 Ottimo
Punti positivi: Posto e servizio impeccabile Posto incantevole
5,8 OK
Punti positivi: Ben arredata, bella architettura. Tours ben organizzati
Punti negativi: Camera completamente umida, muri trasudanti di umidità, abiti sempre umidi quasi bagnati. Parchi così così più adatti per bambini piccoli
9,0 Ottimo
Punti positivi: Rooms are huge and confortable, kids club staff is amazing and Nataniel in the teppanyaki is Woow, we loved to have dinner at Xingao.
Punti negativi: Sales staff has a not very kind approach, they retain people although we told them three times we wanted to go and check in, they simply did not listen. The lobby is too crowded, with difficult circulation, too many things happening at the same time, lots of times you have to go just because since many things could be solved by phone.
4,0 OK
Punti positivi: All hotel facilities were surrounded by beautiful landscapes, wildlife, and scenery.
Punti negativi: Staff and management were surprisingly very unpleasant to interact with.
10,0 Ottimo
Punti positivi: Hotel stupendo ,ottimi ristoranti. Camera molto bella e super comoda . Paesaggio stupendo
Punti negativi: Se propio devo trovare qualcosa ( molto difficile ) ,dico il WiFi ( tante volte molto lento )
10,0 Ottimo
Punti positivi: Amazing
Punti negativi: Does not even apply i liked everything
9,6 Ottimo
Punti positivi: Hotel bellissimo e molto pulito. Cibo vario e buono. Comodo avere parchi, escursioni e trasporto inclusi.
Punti negativi: Insonorizzazione delle camere.
9,6 Ottimo
Punti positivi: Eccellente sotto tutti i punti di vista. Pulizia, servizi offerti, bellezza del resort e delle camere, vicinanza a Playa del Carmen. I ristoranti erano spaziali, cibo di qualità altissima per un resort. Quello che mi ha stupito in positivo è stato il servizio, non in tutti i resort uguale. Qui non facevi a tempo ad avere in mano il bicchiere vuoto che il cameriere veniva già a prenderti l‘ordine successivo. Ti alzavi dal lettino per fare il bagno e tornando trovavi l‘asciugamano sistemata. Ringrazio tutto lo staff e in particolare Erik, gentilissimo! Prezzo adeguato per ciò che ti danno.
Punti negativi: La prima notte non c‘erano camere doppie e il mio amico ha dovuto trascorrerla sul divano letto, nonostante avessimo prenotato la doppia tre mesi prima. L‘altra cosa che non ho apprezzato è il marketing da venditori porta a porta „all‘americana“: quando vai al concierge, necessario per prenotare escursioni e navette, vieni subito invitato a una colazione esclusiva dove cercano di intortarti a diventare socio del loro programma fedeltà da 1000 dollari l’anno in comode rate, che dicono ti farebbe risparmiare poi se torni da loro. Anche nei parchi quasi tutto quello che puoi fare si paga a parte (fotografie 50 dollari, nuotare con gli animali ecc. ecc.) dandoti continuamente l‘impressione di venire munto.
Newport House Playa Boutique Hotel - Playa del Carmen - Edificio
7
9,5 Ottimo (505 recensioni)
142 €+
Generale Recensioni
Se scegli di alloggiare in Newport House Playa Boutique Hotel, ti troverai in una zona centrale di Playa del Carmen, a pochi passi da Quinta Avenida e a meno di 10 minuti a piedi da Beach Club Mamitas. Potrai usufruire di accesso gratuito a Internet via cavo, una reception aperta 24 ore su 24 e personale poliglotta. Una navetta da e per l'aeroporto è disponibile a pagamento.
9,7 Ottimo
Punti positivi: Molto bello, molto pulito, personale molto professionale. Appartamenti grandi con tutto quello di cui si può avere bisogno, tra cui lavatrice/asciugatrice.
9,2 Ottimo
Punti positivi: bella e nuova struttura a Playa del Carmen, composta da piccoli appartamenti riforniti di ogni cosa necessaria per la sopravvivenza. Letto molto grande Bella la piscina sul tetto anche se visto il mare adiacente non è che sia granché necessaria. Posizione strategica per addentrarsi nella movida di Playa del Carmen
7,5 Buono
Punti positivi: La gentilezza del personale
Punti negativi: Troppo caro per i servizi offerti
9,6 Ottimo
Punti positivi: The hotel was in a good position- easy to walk to the beach & center & a few local restaurants nearby ! The staff were friendly & polite - the room very comfortable - lovely day spent at beach club - Martina & not to expensive!
10,0 Ottimo
Punti positivi: Posizione ottima e appartamento perfetto
10,0 Ottimo
Punti positivi: Staff we very friendly and accommodating. Perfect location. Highly recommend staying here. Awesome taco shops right across the street
9,0 Ottimo
Punti positivi: Location was awesome, just a little off 5' Ave so quieter but very accessible to beaches, restaurants on 5' and 10'. Very safe. Easy for taxis to locate. Room size was large! Central AC / toilet / shower facilities very good (sometimes iffy in 'boutique' hotels in Mexico, I've found). Decor was very clean and modern and furniture comfortable and kitchen stocked. Rooftop pool space was lovely and had great cabanas, so we hung out on the roof often just to relax, as well as on our balcony. The WiFi was great and it was nice having Netflix on the TV. Courtesy showers and changing room for use after check out (we had a later flight) was such a perk. The staff are very kind and so helpful and assisted us many times from printing tickets to arranging taxis to sending up a bottle of champagne for our anniversary.
Punti negativi: Facts and preferences, rather than complaints: Only applicable in winter, but no hot tub or heating in pool, just FYI. Water from the tap isn't potable and is filled as you need it by staff into a kind of small glass bottle for your fridge which worked adequately for us but in summer, or with more than 1-2 people I think it would be nice to have a large 5 gallon dispenser in each room or perhaps more of the small (0.5? or 1?) bottles stored at a time in the fridge. We like French Press coffee but in a pinch I would have liked a microwavable Pyrex to heat water in so I didn't have to bother with the stove.
10,0 Ottimo
Punti positivi: This hotel was such a nice surpise for us. It is close to Quinta Avenida but at the end of it and this makes the area more quiet. It is a beautiful new hotel, very clean, modern and the rooms have everything that you need (very comfortable beds!). The front desk is excellent and knowledgeable plus willing to provide with lots of insights. Greetings to Jaki and Elva! The rooftop pool is such a nice area for relaxing after a long day. They can provide daily, for free, towels for the pool or beach. The beach is near but crowded and noisy. We spent two afternoons at Kool Beach where we payed 900 pesos for two (from this money you can order food and drinks). If you need something more quiet take a taxi or a bike and go to Playa Esmeralda, it is very near, around 3 km. The water is calmer, cleaner, you can find facilities there or you can bring your own umbrella etc.
10,0 Ottimo
Punti positivi: The service is great and the staff is so friendly and helpful. The hotel is exceptionally clean and it was a pleasure to stay here. The location is great, close to the beach but a bit outside of the tourist area so there are a lot of good local restaurants around.
Punti negativi: The swimming pool is quite small but you don’t really need it with the beach being so close.
9,6 Ottimo
Punti positivi: Just a block from the quieter (north) end of 5th Avenue and still relatively local area. We had lovely top floor apartment. Building is new. Nicely done out. Very helpful concierges.
Punti negativi: Nothing really. Rooftop ‘pool’ is tiny. No hotel parking. Parking on street was easy but you need (lots of!) coins. Would be helpful if concierge could provide change. Otherwise a very positive stay.
10,0 Ottimo
Punti positivi: The Newport House is hands down our favorite place to stay in Playa! The staff is so kind and helpful! The rooms are immaculate and so comfortable! The rooftop area is so relaxing and beautiful, it’s a little sanctuary!
Punti negativi: Nothing! It’s incredible!
Royal Service at Paradisus La Perla - Playa del Carmen - Camera da letto
8
9,5 Ottimo (446 recensioni)
435 €+
Generale
Alloggia sulla spiaggia di Playa del Carmen, in questo resort adiacente a un campo da golf si trova a pochi passi da Playa 88 e Quinta Avenida. Beach Club Mamitas e Spiaggia principale di Playa del Carmen si trovano ugualmente a meno di 2 km di distanza.
Barceló Maya Colonial - Playa del Carmen - Camera da letto
9
9,4 Ottimo (8.229 recensioni)
261 €+
Generale Recensioni
Con una buona posizione a Xpu-Ha, questo resort sulla spiaggia si trova a 2 km da luoghi di interesse come Ecopark Kantun Chi e Spiaggia di Xpu-ha. Luoghi di interesse come Porto di Puerto Aventuras e Cenote Chac Mool si trovano a meno di 5 km di distanza.
5,0 OK
Punti positivi: In generale l'ambiente è confortevole però il prezzo è alto.. Se cercate il top c'è di meglio in giro
Punti negativi: Camera puzzava di muffa sempre. poi con il clima acceso l'odore andava via e ci hanno messo al primo piano e i materassini fuori tutti sporchi di escrementi di uccelli. I vari buffet in giro: cibo scadente da paura molto peggiorato confronto a 15 anni fa che ero stato precedentemente in maya beach. Anche a mezzogiorno stessa cosa. Staff alla reception incompetente, c'è gente che dorme e che non afferra bene (o non vuole afferrare le cose) ho chiesto la fattura e me l hanno sbagliata e per correggerla dicono che servono 48 ore quando se accendessero il PC in 5 minuti si corregge. Wifi si paga quando siamo nel 2020 e molti hotel lo danno gratis. In definitiva non tornerò più. Mi ha deluso nel complesso questa esperienza ripeto, molto cambiata a quando esisteva 15anni fa solo il maya beach.
8,0 Ottimo
Punti positivi: The hotel is huge, the pool bars, the 24 hour bar, the mall. The beach is so beautiful there.
Punti negativi: The elevator looks cheap. The food can be better honestly. Ypou have to pay for wifi ... that's ridiculous
9,2 Ottimo
Punti positivi: Beach with no algae Very quiet in spite room was close to theatre
Punti negativi: People putting towels on the sunchairs! No restaurant on seaside for breakfast and no terrace for dinner
10,0 Ottimo
Punti positivi: Cucina, spiaggia, all-inclusive davvero notevole
Punti negativi: Camere della struttura Colonial un po datate, attenzione al conto delle spese finali al momento del check-out
7,1 Buono
Punti negativi: Non è piaciuto che non facevano servizio in spiaggia e non erano convolgenti l’animazione
10,0 Ottimo
Punti positivi: Everything was great: the facilities, the food, all personnel, the drinks, everything.
Punti negativi: Not a huge deal, but there were no towels to be had any day after 11am or so, and neither was the towel person that nice, either.
10,0 Ottimo
Punti positivi: Everything the staff was excellent and rooms were just as expected! Definitely will be back..
9,2 Ottimo
Punti positivi: Loved the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf,
Punti negativi: Staff had a neutral face most of the time. Lot of variety in food but lacked flavor, not providing kids life jacket,check out process
10,0 Ottimo
Punti positivi: Tutto curato nei minimi dettagli. Ottima struttura
9,0 Ottimo
Punti positivi: The breakfast was very good.
Punti negativi: No free Wi-Fi. Poor Wi-Fi.
8,0 Ottimo
Punti positivi: Bellissimo albergo, mega piscine e un sacco di ristoranti. Vero servizio all inclusive.
Punti negativi: Abbiamo dovuto pagare per la nostra bimba quando in realtà sul sito di booking era riportato che i bimbi sotto i 12 anni era gratuiti.
6,7 Buono
Punti positivi: Excellent gym, plenty of activities, great pools. Good food. Extraordinary archeological sites in the area. Wonderful, patient and forgiving staff.
Punti negativi: Noisy. All inclusive sets a certain tone. Ideal if all you want to do is eat and drink.
Iberostar Selection Paraiso Maya - Playa del Carmen - Edificio
10
9,4 Ottimo (1.196 recensioni)
349 €+
Generale Recensioni
Questo resort si trova sulla spiaggia di Playa del Carmen, a 2,2 km da El Manglar Golf Course e a 2,8 km da Spiaggia Maroma. Campo da Golf “El Camaleón Mayakoba” e Santuario della Speranza e della Capsula del tempo si trovano a meno di 15 km di distanza.
6,0 Buono
Punti positivi: Todo el servico los empleados son muh amables y la comida esta muh buena
9,2 Ottimo
Punti positivi: Went with my extended family. Loved it!
8,8 Ottimo
Punti positivi: Food, service, entertainment
Punti negativi: A/C very loud
7,0 Buono
Punti negativi: Pools are far from the beach and the hotel itself is far from the beach, there are no beachfront dining options or any room with a view.
10,0 Ottimo
Punti positivi: Everything, really
Punti negativi: Nothing
Belmond Maroma Resort & Spa - Playa del Carmen - Edificio
11
9,4 Ottimo (346 recensioni)
745 €+
Generale Recensioni
Belmond Maroma Resort & Spa a Playa del Carmen dista 10,8 km da Campo da Golf “El Camaleón Mayakoba” e 17,5 km da Quinta Avenida. Potrai usufruire di servizio auto o limousine, una postazione PC e check-in veloce. Stai pianificando un evento a Playa del Carmen? Presso questo hotel avrai a disposizione 87 metri quadrati di spazio con area per conferenze e una sala per riunioni. Potrai usufruire di una navetta da e per l'aeroporto (24 ore su 24) a pagamento; inoltre, in loco troverai il un parcheggio con servizio di ritiro e riconsegna auto gratuito.
10,0 Ottimo
Punti positivi: Hotel is amazing. Very much recommended. Staff and stay. Breakfast is great! If you have an auto rental even better because staff can recommend you places to visit near by. Second time staying. Also they release turtles they keep when are born.
9,6 Ottimo
Punti negativi: The problem of seaweed in the beaches! The cusine suppose to have an international standard
10,0 Ottimo
Punti positivi: Outstanding service, from reception to restaurant, beach service and spa. Perfect. Very good food and breakfast, beautiful beach, very good spa, with sauna and steam. The building and rooms are not new, but are very well kept and clean. Beautiful gardens.
Punti negativi: It is difficult to find a problem in this hotel. Perhaps the room could be more modern, in terms of appliances (TV, coffee maker), and in our bathroom there was a shelf in the bathroom where I am my companion hit our heads. Pools near the beach are a must in beach hotels, and the pools at this hotel are in the inside gardens. But none of this problems would taint the fact this hotel is outstanding.
10,0 Ottimo
Punti positivi: The bed was very comfortable and there were so many amazing animals around!
Punti negativi: It’s a perfect resort. For me the only downside would be the mosquitos ... I would like to return in a different time of the year. (Avoid the raining/mosquito season!!!)
10,0 Ottimo
Punti positivi: It was amazing, beautiful hotel, very relaxing, service is excellent.All staff are so good, can't fault it, wish it was closer to go to.
Punti negativi: If I was being really picky, more specials on the menus.
8,8 Ottimo
Punti positivi: Beautiful property and views that was very well kept and clean. It’s a boutique hotel so there aren’t a lot of rooms but there was a lot of staff and everyone remembered your name and always made sure you had everything that you needed. The food was always so fresh and delicious, and the included breakfast was fantastic with homemade tortillas and quesadillas from Tia Dahlia. The lunch menu at Freddy’s was SO good but also could be very pricey as were the drinks. The spa was gorgeous and morning yoga with Blanca was wonderful, be sure to sign up beforehand though as she has only 7 spots in the jungle-views studio. Lovely pools, you could end up with one all to yourself and the staff walking around giving you a variety of complimentary small treats all day or if you wanted to order drinks and/or food there was always someone available to bring it to you.
Punti negativi: The original room we were given, although we paid for a Deluxe Ocean View room, was so small we were practically climbing over each other just to walk around the bed which dominated the small space(see first picture). The rooms are by no way cheap and we definitely didn’t feel like we got what we paid for. Luckily when we talked to hospitality we expressed how misled we felt with what we got and what was pictured on the website that they showed us 2 other rooms to choose from and we moved into one that looked almost identical to what was advertised on the website(second picture). We didn’t get the optional meal plan and likely we should’ve because you could easily spend more than the $150/pp per day cost for that plan on food and drinks here. Drinks were mostly $15-20 each unless you were drinking beer. If you’re looking for an all-inclusive non-stop party this is not the place. This hotel caters to customers that want to pay premium prices and have a private, quiet stay that has high quality food, even if it’s 2-3’s the price it should be. It’s a luxury experience but it’s in no way a deal for your money.
7,1 Buono
Punti positivi: Beautiful hotel and beautiful beach if there would be not the problem with the seagrass. The hotel makes everything in their power cleaning up daily this natural Desaster. It’s a pitty but the reality is different from what the hotel provides on pictures from the beach and the sea which I do not understand . I would communicate this subject transparent wit the customer. The kitchen / food is excellent but a bit to expensive. Same for wine and others .
Punti negativi: Food was excellent . The provided cooking classes are super nice
7,9 Buono
Punti positivi: The people are super friendly and honestly want to make your experience unique. The facilities are very nice, a bit old fashion so you need to like it (I do). The weekly program keeps you busy (yoga, tennis, cooking classes, theme dinners, trips). 24 hour service. Good food.
Punti negativi: I think prices are a bit excessive but I learned this is the case in all Riviera Maya so I am not criticizing the Hotel necessarily but the destination. The restaurant serves good food but 100 $ for a BBQ buffet dinner or a Mexican buffet dinner it is too much in my opinion. All prices have an additional 16% service and 16% tax. you feel like you are in the US! In Mexico City for ex. you pay 100$ in the best restaurant in town with Michelin stars. 240 $ for a 50 min massage (I pay less in Switzerland in the same type of hotel!) I think they could balance by offering more complementary things (more yoga / Pilates class over the day for example, or nonalcoholic cocktails by the pool). I had to organize the trip to Tulum myself because they could not find a guide for the Friday and they work with only 1 tour operator that charged double the price of what I paid. Overall it is a good hotel and I had a good time but I am not sure I would travel 14h from EU for it.
Iberostar Paraiso Lindo - Playa del Carmen - Camera da letto
12
9,3 Ottimo (4.429 recensioni)
285 €+
Generale Recensioni
Questo resort si trova sulla spiaggia di Playa del Carmen, a 2,2 km da El Manglar Golf Course e a 2,8 km da Spiaggia Maroma. Campo da Golf “El Camaleón Mayakoba” e Santuario della Speranza e della Capsula del tempo si trovano a meno di 15 km di distanza.
9,6 Ottimo
Punti positivi: Everything, it’s HUGE!!!!
Punti negativi: That there wasn’t more to the shopping centre
10,0 Ottimo
Punti positivi: The hotel itself was not bad. The Tapatio, Corners, and Rancho La Carte restaurants were good. I wish I would have gone to the Star Cafe sooner, the pastries were good. The pool was very clean. I liked the Star Camp for the kids. Majority of the bartenders, waiters, and housekeepers were very nice. On our daughter's birthday, the housekeeper made a cake shape out of our bath towels on the bed, left chocolate dipped strawberries, and a nice note; she loved that they made her this beautiful detail.
Punti negativi: The day of our arrival the rooms weren't ready until 6 pm. The food selections and taste at the buffets have some room for improvement. The food at the Beach restaurant was lacking taste. The animators need new material, the "pirri pa" and the Ciao Mickey Mouse" by the 3rd day it became annoying.
10,0 Ottimo
Punti positivi: The grounds were beautiful, really loved the pools, I was like a little kid in the wave pool & lazy river, yay! The Food was great, everyone was friendly & Helpful, we even got a upgrade. Very clean & spacious room. Im coming back, oh yea the coatis were so cute and friendly I loved them.
Punti negativi: I loved everything
6,7 Buono
Punti positivi: Pool area was huge
Punti negativi: At check in staff was rude. Staff did not seem tentative.
7,9 Buono
Punti positivi: resort & property was extremely clean & beautifull. Suite was very nice. Staff very nice & helpful.
Punti negativi: Very confusing. Reservations were required even if restaurant empty. Buffet was good. Our biggest disappointment was the food in the restaurants! Very substandard. The french was the worst(we went straight to buffet). The next biggest disappointment was having only on choice in beer. My wife & I are not big drinkers but like a beer before dinner. She does not like XX! Also no diet or sugar free drinks. No guest guide in room. These mat seem like small things, but when spending over $500 per night, they are important enough to us to never use Iberostar again.
10,0 Ottimo
Punti positivi: It’s beautiful, clean, and they continue to improve. Plus the food was outstanding!
6,7 Buono
Punti negativi: La qualita del cibo é molto bassa. I ristoranti prenotabili per la cena sono pessimi: il giapponese serve cucina cinese, l'italiano ha un buffet povero e la pasta non é un opzione a la carte, lo steakhouse mi hanmo servito un pezzo di carne minuscolo tutto bruciato.

Le migliori camere a Playa del Carmen

Grand Velas Riviera Maya - Playa del Carmen - Edificio
1
9,6 Ottimo (1.803 recensioni)
751 €+
Generale Recensioni
Sulla spiaggia di Playa del Carmen, questo hotel nel centro della città si trova a 5 km da Campo da Golf “El Camaleón Mayakoba” e Grand Coral Golf Riviera Maya. Parco eco-archeologico Xcaret si trova a soli 19,3 km di distanza.
9,7 Ottimo
Punti negativi: Il sargaso (alghe) invadevano la spiaggia e l'oceano, le zanzare.
8,0 Ottimo
Punti positivi: Piscina, il cibo...
10,0 Ottimo
Punti positivi: Il servizio e il personale sorridente erano impareggiabili! Veloci, efficienti e cordiali. Il cibo era delizioso e quasi troppo bello da mangiare. Tutto era ottimo
Punti negativi: Non una cosa che non mi è piaciuta
10,0 Ottimo
Punti positivi: The property was clean and well kept. The views are spectacular.
Punti negativi: There was nothing not to like!
8,8 Ottimo
Punti positivi: Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.
Punti negativi: A lot of sea weed in the ocean somewhat spoiled beach experience. The description of the services on booking.com and real offer did not match.
9,6 Ottimo
Punti positivi: The service was outstanding
Punti negativi: Nothing
10,0 Ottimo
Punti positivi: Beautiful surroundings, everything was excellent. Very clean and well maintained.
Punti negativi: None
10,0 Ottimo
Punti positivi: Loved the friendly, warm, exceptionally professional and courteous staff ( shout out to Yolie and Nora). Beautiful well maintained property; lovely ambiance, quiet beachfront, exceptional amenities including a truly fantastic SPA, Teen Club that the kids loved, variety as well as quality of meal options offered and the personal concierge service !
Punti negativi: Would have preferred more beach entertainment and possibly a nightly buffet. Would have also liked to see more local entertainment.
9,2 Ottimo
Punti positivi: Tutto!
Punti negativi: Hotel molto tranquillo. Ideale per coppie o famiglie. Per andare a Playa si paga taxi, 350 pesos.
8,8 Ottimo
Punti positivi: Food was great. Room and accommodations fantastic .
Punti negativi: The ocean at the beach area was rocky and shallow. Need to wear water shoes to go in. Policy on no reserving pool chairs not followed by many guests
10,0 Ottimo
Punti positivi: Ottimo servizio ed un staff eccezionale
Newport House Playa Boutique Hotel - Playa del Carmen - Edificio
2
9,5 Ottimo (505 recensioni)
142 €+
Generale Recensioni
Se scegli di alloggiare in Newport House Playa Boutique Hotel, ti troverai in una zona centrale di Playa del Carmen, a pochi passi da Quinta Avenida e a meno di 10 minuti a piedi da Beach Club Mamitas. Potrai usufruire di accesso gratuito a Internet via cavo, una reception aperta 24 ore su 24 e personale poliglotta. Una navetta da e per l'aeroporto è disponibile a pagamento.
9,7 Ottimo
Punti positivi: Molto bello, molto pulito, personale molto professionale. Appartamenti grandi con tutto quello di cui si può avere bisogno, tra cui lavatrice/asciugatrice.
9,2 Ottimo
Punti positivi: bella e nuova struttura a Playa del Carmen, composta da piccoli appartamenti riforniti di ogni cosa necessaria per la sopravvivenza. Letto molto grande Bella la piscina sul tetto anche se visto il mare adiacente non è che sia granché necessaria. Posizione strategica per addentrarsi nella movida di Playa del Carmen
7,5 Buono
Punti positivi: La gentilezza del personale
Punti negativi: Troppo caro per i servizi offerti
9,6 Ottimo
Punti positivi: The hotel was in a good position- easy to walk to the beach & center & a few local restaurants nearby ! The staff were friendly & polite - the room very comfortable - lovely day spent at beach club - Martina & not to expensive!
10,0 Ottimo
Punti positivi: Posizione ottima e appartamento perfetto
10,0 Ottimo
Punti positivi: Staff we very friendly and accommodating. Perfect location. Highly recommend staying here. Awesome taco shops right across the street
9,0 Ottimo
Punti positivi: Location was awesome, just a little off 5' Ave so quieter but very accessible to beaches, restaurants on 5' and 10'. Very safe. Easy for taxis to locate. Room size was large! Central AC / toilet / shower facilities very good (sometimes iffy in 'boutique' hotels in Mexico, I've found). Decor was very clean and modern and furniture comfortable and kitchen stocked. Rooftop pool space was lovely and had great cabanas, so we hung out on the roof often just to relax, as well as on our balcony. The WiFi was great and it was nice having Netflix on the TV. Courtesy showers and changing room for use after check out (we had a later flight) was such a perk. The staff are very kind and so helpful and assisted us many times from printing tickets to arranging taxis to sending up a bottle of champagne for our anniversary.
Punti negativi: Facts and preferences, rather than complaints: Only applicable in winter, but no hot tub or heating in pool, just FYI. Water from the tap isn't potable and is filled as you need it by staff into a kind of small glass bottle for your fridge which worked adequately for us but in summer, or with more than 1-2 people I think it would be nice to have a large 5 gallon dispenser in each room or perhaps more of the small (0.5? or 1?) bottles stored at a time in the fridge. We like French Press coffee but in a pinch I would have liked a microwavable Pyrex to heat water in so I didn't have to bother with the stove.
10,0 Ottimo
Punti positivi: This hotel was such a nice surpise for us. It is close to Quinta Avenida but at the end of it and this makes the area more quiet. It is a beautiful new hotel, very clean, modern and the rooms have everything that you need (very comfortable beds!). The front desk is excellent and knowledgeable plus willing to provide with lots of insights. Greetings to Jaki and Elva! The rooftop pool is such a nice area for relaxing after a long day. They can provide daily, for free, towels for the pool or beach. The beach is near but crowded and noisy. We spent two afternoons at Kool Beach where we payed 900 pesos for two (from this money you can order food and drinks). If you need something more quiet take a taxi or a bike and go to Playa Esmeralda, it is very near, around 3 km. The water is calmer, cleaner, you can find facilities there or you can bring your own umbrella etc.
10,0 Ottimo
Punti positivi: The service is great and the staff is so friendly and helpful. The hotel is exceptionally clean and it was a pleasure to stay here. The location is great, close to the beach but a bit outside of the tourist area so there are a lot of good local restaurants around.
Punti negativi: The swimming pool is quite small but you don’t really need it with the beach being so close.
9,6 Ottimo
Punti positivi: Just a block from the quieter (north) end of 5th Avenue and still relatively local area. We had lovely top floor apartment. Building is new. Nicely done out. Very helpful concierges.
Punti negativi: Nothing really. Rooftop ‘pool’ is tiny. No hotel parking. Parking on street was easy but you need (lots of!) coins. Would be helpful if concierge could provide change. Otherwise a very positive stay.
10,0 Ottimo
Punti positivi: The Newport House is hands down our favorite place to stay in Playa! The staff is so kind and helpful! The rooms are immaculate and so comfortable! The rooftop area is so relaxing and beautiful, it’s a little sanctuary!
Punti negativi: Nothing! It’s incredible!
Viceroy Riviera Maya - Playa del Carmen - Edificio
3
8,9 Ottimo (446 recensioni)
625 €+
Generale Recensioni
Viceroy Riviera Maya, una struttura in riva al mare a Playa del Carmen, si trova a meno di un quarto d'ora di guida da Campo da Golf “El Camaleón Mayakoba” e da Grand Coral Golf Riviera Maya. Potrai usufruire di accesso gratuito a Internet via cavo, servizio auto o limousine e quotidiani gratuiti nella hall. È possibile usufruire di una navetta da e per l'aeroporto (24 ore su 24) a pagamento.
10,0 Ottimo
Punti positivi: L'accoglienza dello staff e la struttura mi hanno fatto sentire coccolata come a casa.La pulizia e il wifi sono impaccabili tutto perfetto. La giungla all'interno così curata non viene abbastanza reclamizzata sulla pagina Booking cosa che invece dovrebbero fare perchè è veramente un loro punto di forza.
Punti negativi: Il rapporto qualità/prezzo dei pasti non è stato soddisfacente. Si spende veramente molto di più che mangiare fuori e il cibo è buono ma si spende quanto a un ristorante stellato per cui dovrebbero forse prevedere una formula HB/FB che sarebbe più invogliante. Anche perchè il costo del servizio e dell'Iva non è incluso nella prenotazione Booking e questo può essere spiaceveole per i clienti che non sanno come funziona in Messico.
10,0 Ottimo
Punti positivi: Unique, where the jungle meets the sea. Best service and happiest, friendliest staff we have encountered anywhere. Magnificent villa and nothing was too much trouble
Punti negativi: WiFi in the villas is not great and the TV sets need upgrading
10,0 Ottimo
Punti positivi: The staff make this hotel special. They remember your name and your preferences from the first day. Very peaceful and quiet.
Punti negativi: Have no answer for this. Can't think of anything that could have better.
5,8 OK
Punti positivi: The restaurant staff were really lovely and really looked after us, particularly at breakfast. The rooms (bar the security issue) are nice and spacious with their own plunge pools. The housekeeping staff did an excellent job cleaning each day.
Punti negativi: Didnt get the all inclusive package (which was an additional $390 a day for 2 people), the costs of food and drinks were extremely high which forced us to have to go out a lot.I dont mind paying $200 for a meal when I feel I am getting good value but this distinctly felt like we were being ripped off. The resort is small and located nextdoor to a very large party resort where the music was extremely loud in the evenings and you could hear it in your room, their solution to this is to provide ear plugs for you beside the bed. There was also an issue with a peeping Tom, I was in my room lying on the bed when I noticed the top of someone's head at the window sill, when I stood up and went over he stood up and ran off through a gap in the fence. Thankfully this was on my last day as I don't think I would have stayed on in the resort as it was so unsettling. Two other couples also reported the same, and I found reviews dating back to 2017 stating this has happened to others. Very disappointing the resort has not treated this more seriously and improved security.
10,0 Ottimo
Punti positivi: Everything
Punti negativi: Nothing
9,6 Ottimo
Punti positivi: Very Clean. Friendly Staff. Easy access to the beaches.
Generale Recensioni
Sunset Fishermen Beach Resort Playa del Carmen ti permette di soggiornare nel centro di Playa del Carmen e di raggiungere a piedi Quinta Avenida e Terminal marittimo di Playa del Carmen in meno di un quarto d'ora. Potrai usufruire di un business center, un pratico servizio di lavanderia/lavaggio a secco e una reception aperta 24 ore su 24. Il un parcheggio gratuito è disponibile in loco.
8,3 Ottimo
Punti positivi: This hotel offers great service and excellent buffet breakfast. Will definitely return!
Punti negativi: It was a long walk from the hotel to the shopping areas and 5th Ave.
7,9 Buono
Punti positivi: Location Location you cannot get any closer to the beach, small hotel and amazing views from the rooms.
Punti negativi: The staff attention was not consistent through out the stay. some were awesome, others (specially during our last dinner) was very dissapointing to the point that we were left unattended during our dinner and waiting for more than 45 min to get our food
10,0 Ottimo
Punti positivi: We booked this trip last minute. Literally day of after our other vacations plans were cancelled. This location exceeded our expectations, we had a wonderful stay. Only thing was our room had no view and bed was small but it was still very nice. Would definitely recommend.
8,0 Ottimo
Punti positivi: The size of the resort was perfect for me and my girlfriend. We both loved it. We wanted something quiet and very close to the beach. This was definitely outstanding. Our room was great and the staff were always there to assist in anything. The access to Fifth Ave is very convenient.
9,6 Ottimo
Punti positivi: The room was incredible and loved the fact everything was included.
Punti negativi: While most of the food was good, the dinners weren't fantastic.
7,1 Buono
Punti negativi: Food was not so good. Different menu for dinner but same food. Lacks taste and very bland.
8,3 Ottimo
Punti positivi: The staff were amazing!
Punti negativi: Didn’t like being on the 3rd floor with no elevator!

I migliori hotel di Playa del Carmen vicino a Playa principal de Playa del Carmen

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La Reina Roja Hotel Boutique - Playa del Carmen - Edificio
1
8,3 Ottimo (1.368 recensioni)
Generale Recensioni
Se alloggi presso La Reina Roja Hotel Boutique, ti troverai nel centro di Playa del Carmen, a pochi passi da Quinta Avenida e 6 minuti di passeggiata da Spiaggia principale di Playa del Carmen. Potrai usufruire di quotidiani gratuiti nella hall, un pratico servizio di lavanderia/lavaggio a secco e una reception aperta 24 ore su 24. Stai pianificando un evento a Playa del Carmen? Presso questo hotel avrai a disposizione 50 metri quadrati di spazio con un centro congressi e una sala per riunioni. Potrai usufruire di una navetta da e per l'aeroporto (24 ore su 24) a pagamento; inoltre, in loco troverai il un parcheggio gratuito.
9,1 Ottimo
Punti positivi: Il personale era pronto a sistemare i problemi
Punti negativi: Mi sarebbe piaciuto un po' più di entusiasmo nel balcone con i servizi in piscina, ma capisco dipendesse dal mio periodo di soggiorno.
9,1 Ottimo
Punti positivi: Lati positivi: Personale molto cordiale, posizione fantastica, camere belle, colazione buona e buon prezzo! Contro: Nelle camere non c'era Internet, che per noi era molto importante!
Punti negativi: La connessione Wi-Fi è pessima
8,0 Ottimo
Punti positivi: The atmosphere was amazing relaxing and it reached our expectations! Clean and nice place... only issue room was on the first floor exactly next to the street so was pretty noisy!
Punti negativi: reception was refusing to provide me with my business invoice!!! It was specifically pointed out in the booking that I am a business traveler, however explanation was totally unreal that in Mexico they don`t do business invoices !!!!
7,0 Buono
Punti positivi: Central location in Playa del Carmen, everything close by. Friendly staff, always very helpful. Clean room.
Punti negativi: Location is great, but also you get noise from the traffic. Also, the music from the rooftop can be a little annoying. For some reason, we didn't have good wifi reception in the room. Couldn't leave food in the room, it would attract ants. Having the breakfast menu in English, as well, would help a lot.
6,3 Buono
Punti negativi: Someone went into our room and stole a few things whenever we weren’t there.
9,6 Ottimo
Punti positivi: Location perfetta, a pochi passi dalla quinta avenida. Il personale è molto disponibile e sempre pronto a rispondere alle esigenze. Ottima la piscina per rilassarsi e l'atmosfera che si respira in terrazza, Camere spaziose con arredi e bagni ben tenuti.
Punti negativi: La colazione non è a buffet e a volte può risultare scarsa e monotona dopo una settimana di soggiorno. Inoltre la colazione parte dalle 8 (forse in linea con gli orari messicani), ciò non consente di farla nel caso di escursioni in programma in mattinata.
5,8 OK
Punti positivi: L'originalità della sua architettura, bizzarra, curiosa
Punti negativi: Gestione della Reception, scarsa comunicazione tra gli impiegati e confusione eccessiva
4,6 OK
Punti positivi: Location, size of the bedroom
Punti negativi: Service is poor. Shower broken. Breakfast very very simple
7,5 Buono
Punti positivi: Posizione, camera molto grande con balcone, parcheggio auto, prodotti per il bagno al miele molto buoni e asciugamani morbidi.
Punti negativi: Colazione con poca scelta, da bere succo d'arancia, caffè americano o thè (acqua, espresso o cappuccino a pagamento), di dolce solo miele da mettere sul toast, yogurt e frutta, il resto tutto salato (pollo con i peperoni, patate fritte, verdure etc). Personale alla reception freddo, a domanda risposta ma né un sorriso né una parola in più. Pulizia molto buona per le grandi superfici ma i dettagli un po' trascurati.
10,0 Ottimo
Punti positivi: La comodità
Punti negativi: La piscinetta all’ultimo piano un pochino sporca
9,0 Ottimo
Punti positivi: Love this place, especially when half price! Seems they have improved their wifi, too...or there weren't many people there to plug it up? Super staff, large well-appointed rooms, cool/funky decor, secure underground parking, great location.
Punti negativi: They used to have more and better adult channels...
10,0 Ottimo
Punti positivi: Although the place looks like something different, it was clean with a lot of common spaces to relax or work, an only a 1-minute walk from main street with everything at 5 minutes' walk around you. The rooms were very large and the free underground parking and free breakfast were a totally plus.
10,0 Ottimo
Punti negativi: The only one thing would be that it was very loud some nights in our room at night being across from a pub with a live band playing.
Eurostars Hacienda Vista Real - Playa del Carmen - Edificio
2
8,1 Ottimo (1.246 recensioni)
Generale Recensioni
Se decidi di alloggiare presso Eurostars Hacienda Vista Real Hotel di Playa del Carmen (Playacar), in 5 minuti di auto potrai raggiungere Quinta Avenida e Spiaggia principale di Playa del Carmen. Potrai usufruire di un pratico servizio di lavanderia/lavaggio a secco, una reception aperta 24 ore su 24 e deposito bagagli. Gli ospiti avranno a disposizione una navetta da e per l'aeroporto a pagamento e il un parcheggio gratuito è disponibile in loco.
8,0 Ottimo
Punti positivi: Great breakfast and very large (upgraded room). Nice scenery backing onto the golf course. Very good value for the money.
Punti negativi: Slight musty smell in the room. Overall a nice quiet place but every morning awoken very early (4:00 am) by mowing on the golf course.
10,0 Ottimo
Punti positivi: Bellissima la struttura e L appartamento. Ottima pulizia che veniva effettuata ogni giorno, zona tranquilla, personale della reception gentile e disponibile... ci hanno assistito per un problema sulla prenotazione e sono stati gentilissimi, in più ci hanno assegnato a delle eccellenti guide per le escursioni! Ottimo nel complesso !!
8,8 Ottimo
Punti positivi: Rapporto qualità prezzo e la disponibilita' dello staff a risolvere i problemi.piscina affacciata su campo da golf : tutto molto bello
Punti negativi: Distante dal mare
6,0 Buono
Punti positivi: This is not a five-star hotel. I'm a regular here and I book hotels all the time when I'm traveling so I know how it works. I was sold a room which was not the room I received when I arrived, I advised them about the photos on here that don't match what I paid or received. I proved this to front desk staff and they agreed and told me they would tell management. They were willing to upgrade me to the room I paid for but it was already taken. They offered me another free night stay which I kindly refused because I was traveling I couldn't take them up on their gesture.
Punti negativi: This is not a five-star hotel. I'm a regular here and I book hotels all the time when I'm traveling so I know how it works. I was sold a room which was not the room I received when I arrived, I advised them about the photos on here that don't match what I paid or received. I proved this to front desk staff and they agreed and told me they would tell management. They were willing to upgrade me to the room I paid for but it was already taken. They offered me another free night stay which I kindly refused because I was traveling I couldn't take them up on their gesture.
5,8 OK
Punti positivi: La posizione della struttura e la gentilezza dello staff alla reception.
Punti negativi: La struttura é vecchia e necessita di una ristrutturazione. I servizi inesistenti... la piscina è sporca e poco curata e la colazione poco assortita. Non c'era neanche una marmellata fresca... impensabile in un posto dove la frutta é eccezionale.
10,0 Ottimo
Punti positivi: We have stayed twice before and it is a beautiful location, rooms are spacious and so tranquil. The grounds are amazing, beautiful pool and everything is so well manicured. We love this hotel as not only is the hotel nice, the staff are incredible.
Punti negativi: There is nothing we didn't like
10,0 Ottimo
Punti positivi: Staff was really nice and helpful. We arrive really early (in the morning) ans the room was ready, great surprise! The pool area is nice, the hotel is calm, surrounded by the golf lake. Breakfast is great. Nice area in playacar, 15min by walk from the beach and 20min from the playa del carmen shops and attractions.
Punti negativi: Everything was perfect
4,0 OK
Punti negativi: Rooms are tied , smelt damp and some rooms are internal rooms are terrible
7,1 Buono
Punti positivi: Very friendly and nice personnel
Punti negativi: Mosquitos biting us, hard beds
10,0 Ottimo
Punti positivi: Great place , with lots of green vegetation, nice pool , nice jacuzzi , awesome breakfast. Staff was very helpfull and pleasent. Very big rooms, they cleaned it daily. I would come back with no hesitation.
Punti negativi: A little bit far away from the beach, we had a car so it was ok. Without a car it is dificult.
8,3 Ottimo
Punti positivi: Friendly staff, outside look is beautiful, breakfast was good. It is very safe as it is inside of resort complex, so you pass 2 gates to get to it.
Punti negativi: When we wanted to use SPA only 1 sauna was working, cold water in the pool and Jacuzzis not working. Room without any view and windows you can open as it was right behind reception. Room needs maintenance, in the bath the chrome at the nozzles got missing or black, light switches needs good cleaning as there were stains from hands. Beach is not so close.
8,8 Ottimo
Punti positivi: Beautiful property, rooms were a good size and bed was very comfortable. Good showers and very clean. The breakfast was incredible everyday and they do different items for cooked breakfast, lots of fresh fruit! The hotel was very accommodating and Diego at the front was lovely
Punti negativi: It was slightly hard to find and could do with having a sign but once you know where it is it is a good location.