Punti positivi: "personale ok, svago ok"
Punti negativi: "distanza tra i sedili, comfort"
Punti positivi: "personale ok, sedili troppo vicini e scomodi"
Punti negativi: "aumentare lo spazio tra i sedili"
Punti positivi: "Excellent on time, quick turnaround with Canary Air"
Punti negativi: "Air Europa...everything"
Punti positivi: "Entertaining sistem"
Punti negativi: "Boarding"
Punti positivi: "Crew was awesome, airplane was new and clean All planes were on time"
Punti negativi: "The food"
Punti negativi: "They didn’t allowed to add one luggage for free( not carry on) they charged and for international fly , all companies allow one"
Punti negativi: "AirEuropa wouldn't let me board because was my passport will be due in 2 months although I was traveling to the country were I actually live. I will file a complain for full reimbursement, not to mention having to stay in Madrid for one day to wait for Iberia next flight to Guatemala which I took."
Punti positivi: "Nothing really..."
Punti negativi: "I’m not sure what improvements could be made on a short flight."
Punti positivi: "Everything as expected!"
Punti negativi: "Had to pay for food. not a single chip :("
Punti negativi: "La puntualità"
Punti positivi: "Crew was great, the rest was average"
Punti negativi: "My checked luggage for which i paid an extra $100 has been damaged to a point where 2 out of the 4 weels are about to fall. I don't know in which of the two flights it happened since my luggage was transfered during the layover."
Punti positivi: "Boarded late but arrived early. Nice easy flight."
Punti negativi: "Kayak listing did not specify that luggage was not included in quoted price and had to pay $150 for each piece of luggage per leg."
Punti positivi: "The plane was very empty so i was able to spread"
Punti negativi: "Food was bad for a 9 hr Flight"
Punti negativi: "Seats were very close in front of you. Then my seat did not recline so for the 8 hour flight I had lady in front of me basically in my lap. Flight attendant said I could walk around and look for other seat....didn't offer to see if other seats were available, didn't appear so. Also had teenage son with me did not want to leave him."
Punti negativi: "Baggage policy misleading."
Punti negativi: "My business SEAT was exactly the same as economy and was nastly narrow that i barely Fit in. How can they charge more than double the fare without even courtains and sane lousy tight baby-seats. It was shameful and i felt fooled and scammed!!"
Punti negativi: "Boarding process was horrible and some of the staff were very rude"
Punti positivi: "Very helpful crew. Courtious."
Punti negativi: "I had the chicken. Not very good. Also. In Rome Alitalia employees were doing checkin and it was a bit chaotic and disorganized."
Punti negativi: "A low cost company trying to compete with bigger company and prices too high for what you got."
Punti negativi: "An hour to check in is unreasonable and the having to go to a separate counter to pay for a bag was a joke."
Punti positivi: "Boeing 787 Dreamliner is a very comfortable piece of equipment and Air Europe is flying it on this route. Fast, quiet, stable. The AE staff was awesome. Departure and arrival timely and I prefer the "old" airport in Madrid to the new airport."
Punti negativi: "entertainment controller didnt work at all neither in my friend's sit."
Punti positivi: "I like that they sold yogurt in squeeze packets for my toddler. However, I was disappointed that it wasn't available on both of our flights."
Punti negativi: "The boarding process in Europe isn't the same as in the United States. Handicap and small children are usually boarded first and routes are called in groups. In Europe all the passengers make a line and wait to board a plane. We stood in line for an hour! I only stood in lime because we have a toddler, stroller, Diaper bag, carry on, etc. Air Europa only requested that small children board the plane first on one of our flights. We flew on 3 fpr their planes this vacation."
Punti positivi: "No delays! Accurate"
Punti negativi: "Boarding process they start from back rows first"
Punti positivi: "excellent service, better than expected. flight took off 10 minutes early and arrived 20 minutes early"
Punti negativi: "nothing"
Punti positivi: "Wide body aircraft."
Punti negativi: "The first time the pilot try to land it was horrible. I guess he realized what he was doing apologies and did much better. Thank God. The charge for everything. They don't even give you soda if you don't paid for it."
Punti positivi: "It was on time"
Punti negativi: "The condition of the plane was very poor, and the space is also very small & uncomfortable. The food was not good either."
Punti positivi: "Boarding was delayed by almost 2 hours and the reason given in the terminal speakers was "due to a crew change". This delay was ignored by the captain and crew upon boarding the plane 2 hours later. Even a simple apology would have been nice. The crew seemed a bit tense and the service was ok, not more. Some symbolic compensation would have been in place."
Punti negativi: "The flight itself was OK."
Punti negativi: "The airplane seats are small and too stiff Airplane was very cold but did not have any blankets"
Punti positivi: "I was a bit worried because I'd never flown with Air Europa. However, the fight price was very reasonable and staff was excellent! The plane was very modern with plenty of room to stretch my legs. They fed us and that was a major plus."
Punti negativi: "My seat wouldn't recline and the armrest where you plug in the headphones wouldnt work. I had to watch the movie I chose with no sound until my boyfriend let me use his seat's screen."
Punti positivi: "Crew inside"
Punti negativi: "Airport gate unprepared for wheel chairs and strollers. No elevator in gate area."
Punti positivi: "Comfort and quiet aircraft"
Punti negativi: "Food and that only allow one bag for long haul flight while most of the airlines allow 2 pieces for economy travelers."
Punti positivi: "New aircraft"
Punti negativi: "Flight was late. Boarding attendant was lacking communication skills. Crew was fine, but I asked for a sleeping mask and although the flight attendant said he'd see to help me, he never returned. Not even to say, he didn't couldn't help me. Food (I only ate breakfast) was less than appealing. Movies were all old. Seat was so slim, every time we touched our tv or pocket, the passenger in the front seat was upset."
Punti positivi: "On our way to CCS-Madrid the crew was wonderful, i'd pay with my debit US card with any issues, then when we came Rome to Madrid, the crew was wonderful."
Punti negativi: "on our way from Madrid to Rome I did not like the crew to rude, on our way to Madrid - CCS the crew were rude, not all, but most of them."
Punti negativi: "Hardly any water given and no food pretty lame. Seats were also to close together"
Punti positivi: "- I like the economic price. - I like that I was flying in economic class and I was allow to carry two luggages. That makes the difference with any other airline."
Punti negativi: "When I booked my flight it was not at all clear that I had to pay for checked luggage, therefore I had to pay extra when I arrived at the airport. Please make it clear from the very beginning that checked luggage is not included. Easy Jet does a great job of this, giving you the option to pay for a checked bag when buying your ticket. With Air Europa, I had no idea at all."
Punti negativi: "I particularly hate this airline as the flight teams always seem overworked and under prepared. The flight attendants were yelling at all the passengers and threatened to kick people off the plane for trivial reasons. At the end off the day I guess you get what you pay for as this was the cheapest flight available and the service was mediocre at best"
Punti positivi: "Crew service, fast boarding"
Punti negativi: "Regular headset didnt work to see the tv,"
Punti positivi: "On time. Cabin in very good condition. Staff friendly and professional"
Punti negativi: "No back of the seat video. No power outlets."
Punti positivi: "The price of the flight."
Punti negativi: "The flight crew did not offer enough water:"
Punti positivi: "787 was nice. Individual Tv with movies was nice"
Punti negativi: "Plane left 2 hours late and the information why was sporadic. Food below average"
Punti negativi: "crew was not nice. having literally to RUN from one terminal to the other to get to the connection plane. having to go up a huge stairwsy with carry on everything was terrible !!!! i am NOT recommending Air Europa."
Punti positivi: "Just boring, nothing stands out. Just plain get on & get off."
Punti negativi: "Nothing"
Punti negativi: "Was delayed and bathroom not clean"
Punti positivi: "Overall service was good. Times were kept to schedule. Food was delicious."
Punti negativi: "Having to run in Amsterdam to catch the connecting fly"
Punti negativi: "Volo in ritardo"
Punti positivi: "Food"
Punti negativi: "Entertainment tv did not work. Needs a refresh."
The staff were very strict on following the disembarking procedures in line with COVID restrictions which I really appreciated
Guasto Attesa Personale scorbutico
Punti negativi: "Ho dovuto pagare due volte 50€ + 50€ di due valigie per 5cm in più di grandezza , che schifo di speculare sul bagaglio a mano....non viaggerò più con la Rainer."
Punti negativi: "Il passaggio del bagaglio a mano ho dovuto pagare per una valigia 45x25x30 ...una differenza di 50€ ...una rapina che schifo non viaggerò più su voli Rainer...strategia da schifo....sfruttate così i passeggeri..con trucco del bagaglio a mano.."
Punti negativi: "La chiamata all'imbarco non era chiara."
Punti positivi: "atterraggio"
Punti negativi: "Could not checkin on website for 2 days We were charged 60 Euros late checkin fee at airport."
Punti negativi: "The crew can be nicer"
Punti positivi: "Personale gentile"
Punti negativi: "L'intera compagnia della ryanair"
Punti positivi: "Personale gentile"
Punti negativi: "Ai counter per il check In dovrebbero indicare coi cartelloni luminosi a che città corrispondono, c'era un gran caos tra chi andava a tenerife, londra e pisa. Questo è successo ai counter di Barajas e diverse persone si sono lamentate a voce alta."
Punti negativi: "Non ho fatto il check in on Line mi hanno fatto pagare 55 euro non e’ giusto"
Punti positivi: "Io nuovo aircraft Boeing 737-800 skyview"
Punti negativi: "I RITARDI LA MISERIA, ALTRO CHE 90% DEI VOLI IN ORARI."
Punti positivi: "Personale molto gentile"
Punti negativi: "Confort sedute"
Punti positivi: "Sedili scomodi. Poco spazio. Norme bagagli assurde. Priorità praticamente obbligatoria. assegnazione posti casuali."
Punti negativi: "Anche con assegnazione dei posti casuali i sedili dovrebbero essere assegnati contigui per compagni di viaggio- e' assurdo che per portare un trolley a bordo si debba acquistare la priorità."
Punti positivi: "Velocità e precisione"
Punti negativi: "Persona oversize di fianco senza averle fatto prendere 2 posti"
Punti positivi: "Personale gentile"
Punti positivi: "Puntualita e cordialità"
Punti negativi: "Atterraggio e decollo troppo estremj"
Punti positivi: "Puntualità è personale di bordo"
Punti negativi: "I sedili non si reclinano"
Punti positivi: "La puntualità"
Punti negativi: "Volo in ritardo,. Abbiamo perso il flixbus per Bolzano."
Punti negativi: "La lungissima attesa al imbarco non solo nella sala davanti al gate ma sopratutto nella passarella di accesso all'aereo seguito da un nuovo controllo al ingresso del aereo."
Punti negativi: "Volo in ritardo, confusione per i posti che tutti voglio cambiare"
Punti negativi: "Questa volta siamo partiti con 20 minuti di ritardo, soprattutto a causa della gestione caotica e insensata di Ryanair del check-in e della sistemazione dei passeggeri in aeromobile. Come al solito: check-in anticipato, quindi doppia attesa. Prima e dopo il check-in, con l’aggravante che prima di esso la fila ha più spazio per disporsi, mentre dopo ci siamo ritrovati uno ammassato all’altro ad aspettare che l’aeromobile fosse pronto ad accoglierci!"
Punti negativi: "Il volo ritorno malta Bologna in notevole ritardo non lo preso la. Compagnia a proposto rimborso come fare???."
Punti positivi: "Puntuale"
Punti negativi: "Niente"
Punti positivi: "Direct flight"
Punti negativi: "Our suitcase were lost"
Punti positivi: "Personale di bordo molto allegro, disponibile e sorridente."
Punti negativi: "Mi hanno cambiato il posto a me assegnato, in seguito a delle richieste ed esigenze personali di un viaggiatore in maniera poco professionale, senza ascoltare le mie riserve."
Punti positivi: "That the place reached safetly to its destination"
Punti negativi: "Rome Line to checkin started at the entrance of the airport with no Ground staff attention or clear line marked people were fighting and cutting each other . Check in process approved our luggage for hand cary as we paid for it in advance. In the gate they suddenly decided the luggage was 1 cm larger then agreed, refused to bring a measurement tape and charged us 50 Euro in addition to send the luggae in the plane rather than hand carry. Need less to say that in the flight to Rome our luggage was approved for hand carry so clearly Rome staff were into making money.. Planes were late to take off and 1 hour late to land (that from a total of a 3 hour flight ) although not announced . In summary ground staff experience was awaful and made us decide to not fly with Ryanair air again"
Punti positivi: "Nientedimeno particolarmente emozionante, mi è piaciuta Lisbona!"
Punti negativi: "Tutto.. T2 orribile, imbarco rinchiusi in delle corsie come delle pecore, ritardo di 1 ora e mezza."
Punti positivi: "No good things to say about this flight or booking."
Punti negativi: "Flight was delayed for more than 4 hours with no prior warning and staff would not explain why. Even tried to charge me 60€ each for not booking in 2 hours early when they knew the flight was delayed. By far the worst flight I have ever taken."
Punti positivi: "Nulla"
Punti negativi: "Tutto"
Punti negativi: "The person at the gate during the boarding was rude and unethical. I was asked to place the suitcase in the special cage to measure it and despite the fact that it fit the lady asked me to send it as cargo and pay. I had to call a supervisor to show him it fits. Even so the lady argued about. I have taken a picture and threaten to sue the company for harassment and unfair business practice. Jack Dauber"
Punti negativi: "We got the feeling that the price is low but the company will do all it takes to FAIL the customer and make him pay more. For example, the customer must check in online. if not done properly the cost is about 100 euro more, AND the online check in procedure is not working that well, you need to press buttons several times in order for it to work (and I have a good phone), and if you give up in the middle it will cost you. More on that we did a mistake and did not purchase luggage for the way back, when we went to the desk to buy it (after standing more than 2 hours in the check in), we were told to pay 40 euros, where the price is 23 if paid online. we asked to talk to a manager and get the regular price for the suitcase, the cashier said "no problem i can call him, but then you will miss the flight..." and in the meantime there were still lots of people in the check in line... The service is very slow and not pleasant, and the crew always give you the feeling you are not ok. I understand the price is low and this is a lo cost flight, but this should not happen no matter what is the price."
Punti negativi: "ritardo di mezz'ora all'andata e 3 ore al ritorno. mai più"
Punti positivi: "Gentilezza personale"
Punti negativi: "ritardo esagerato, scomodità postini, nessuna distribuzione acqua, sequestrati oer 1 ora e mezza nel velivolo"
Punti positivi: "Very efficient."
Punti negativi: "Long line; small seats."
Punti negativi: "Volo in ritardo"
Punti positivi: "volo in anticipo di 10 minuti"
Punti negativi: "sedili troppo vicini"
Punti negativi: "Ritardo di oltre 2 ore e conseguente perdita di importante appuntamento. Il personale fornisce indicazioni parlando cosi velocemente che si comprende quasi nulla, anche per via dei pessimi sistemi audio."
Punti positivi: "Crew was great."
Punti negativi: "Carry on policy. They should just make everyone check bags at ticketing ans save us the drama of doing it at the gate."
Punti positivi: "I like checking the carry on bag"
Punti negativi: "I paid twice for 1 bag"
Punti positivi: "Literally nothing"
Punti negativi: "Delays and lack of clarity and updating"
Punti positivi: "La puntualità!"
Punti positivi: "Sono contento di essere arrivato qualche minuto prima rispetto al previsto , benché fossimo partiti con 20 min di ritardo"
Punti positivi: "Nulla"
Punti negativi: "Personale, pessima informazione, politica bagagli, ritardi.. Mai più"
Punti negativi: "I was trying to check in in the past 24 hours. The system wouldn’t allow me and I ended up paying 50 Euros extra only to check in what I had already paid for in full in the first plCe. Then, just to top off the wonderful morning - I got an agent whose attitude was extremely rude and poor to inform me correctly what was the next steps and procedure. Finally, both my hand bags carry on get checked in and now I am stuck at the airport waiting for two little bags that could’ve easily got on top of my compartment where I was."
Punti positivi: "I can't think of a single good thing in that experience"
Punti negativi: "Ryanair acted like a dust Stucker of money. Not only on the way forward they forbidded only flights from Israel (!) to bring any hand luggage at all without purchasing the priority boarding, and people were allowed with a small hand bag only (since the priority tickets finished) , but on the way backwards, after the entire airplane bought the priority ticket, the crew of ryanair acted in such a discriminating way and banned people that exceeded the bag check with less than 2 cm! It seems like the crew were determined to collect at many 50euro fines as possible from the passenger because they insisted very impolitly and brutally to measure each luggage from all possible sides, and even the luggage that fitted, they found excuses to fail them. I've rarely experienced such humiliating vision, especially due to the fact that everyone were forced to purchase the extra priority boarding and you'd expect the company to try and keep the customers, not drive them away. I can just say that with all the fines and extra payments requested by them, the total price of the flight was 100euro more expensive than the price of El AL or alitalia, same timing and with a meal and big suitcase included. All this, without mentioning the bad attitude of the crew and the extreme uncomfortability of the chairs (also purchased, obviously). To summarize, this was a very bad choice, with I will not repeat again."