Delayed flights!!!!! Had to rent a car from JFK and drive home to Syracuse $225! Have to be to work at 5am Monday NOT HAPPY
The most I like from Singapore airlines is the food comparing to other airlines. Also found a good movie to watch. Sometimes it's difficult to find an interesting movie on many airlines.
Punti positivi: "The service was outstanding! All of the flight attendants were amazing!"
Punti positivi: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Punti negativi: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Punti negativi: "Raise the cabin temperature"
Punti positivi: "The staff was amazing"
Punti positivi: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Punti negativi: "Nothing significant!"
Punti positivi: "Same as above on SIN-BKK"
Punti negativi: "Next time in B787 Dreamliner"
Punti positivi: "Cabin crew were great"
Punti negativi: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Punti positivi: "Entertainment system ok"
Punti negativi: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Punti positivi: "Okay in general, nothing impressive"
Punti negativi: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Punti positivi: "Excellent service, made a very long flight very pleasant and enjoyable."
Punti positivi: "More space then previous flights. Attendants very pleasant and helpful."
Punti negativi: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Punti negativi: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Punti positivi: "Couldn't find a problem"
Punti negativi: "Nothing"
Punti positivi: "Nothing beats Singapore SQ!"
Punti positivi: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Punti positivi: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Punti negativi: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Punti positivi: "Brand new aircraft, excellent service and food"
Punti negativi: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
Punti positivi: "Great service."
Punti negativi: "Disinfectant smell."
Punti positivi: "It’s worth it to pay a bit more for the extra legroom seats."
Punti positivi: "The main course"
Punti negativi: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Punti positivi: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Punti negativi: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Punti positivi: "Staff, food and emenities great for economy class"
Punti negativi: "Inflight entertainment wasn't as extensive as in previous years."
Punti positivi: "SQ did a great job again. I plan to fly them in the future."
Punti negativi: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Punti positivi: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Punti negativi: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Punti positivi: "Food and good service"
Punti negativi: "None"
Punti positivi: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Punti negativi: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Punti positivi: "Boarding ok, timely departure. Food very good for plane food."
Punti negativi: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Punti positivi: "the flight schedule are very good"
Punti positivi: "everything is perfect"
Punti negativi: "the food on Silk Air can be better"
Punti positivi: "I paid for an economy class ticket but got first class service."
Punti negativi: "Nothing"
Punti positivi: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Punti negativi: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Punti positivi: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Punti positivi: "Overall service, good leg space."
Punti negativi: "We were seated in the same section with four babies."
Punti positivi: "Good reliable SQ service"
Punti negativi: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Punti positivi: "Service"
Punti negativi: "Old planes and screens."
Punti positivi: "I always felt attended to, great customer service, clean and best bang for your buck"
Punti positivi: "Good service"
Punti negativi: "spicy chicken too spicy!"
Punti positivi: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Punti negativi: "Nothing"
Punti positivi: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Punti positivi: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Punti negativi: "Food was meh. Above average, but still not amazing."
Punti positivi: "Everything"
Punti negativi: "No complaints"
Punti positivi: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Punti negativi: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Punti positivi: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Punti negativi: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Punti positivi: "the service on the flight was the best I can ever recall having."
Punti positivi: "nothing"
Punti negativi: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Punti positivi: "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Punti negativi: "None."
Punti positivi: "It was a standard flight"
Punti negativi: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"
Delhi to Doha is excellent..
More Bollywood and Telugu movies, food options
Wasnt full so that’s a plus. Staff were outstanding. Patient, curteous, responsive. Masks were enfoced which is great. I’ve travelled with young kids of my own and have had some rough experiences with them but there is ALWAYS some way to pasify a screeming child. Many parents on this flight didnt care at all. I was awoken by a toddler running past me, bumping into my elbow, screaming “tee non, tee non, tee non”. On these transcontinental flights, parents with little children should be given a special section, and parents need to be more reponsive to the issues causing their little ones to scream and cry nonstop for 16.5 hrs. Its not the kids’ fault. Also, why cant airlines get rid of static charged fleece throws? All that said, Qatar remains one of the better international carriers out there.
Everything was excellence and good
Punti positivi: "Amazing crew, super hospitality, conformable sit"
Punti negativi: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."
Punti positivi: "Very nice and accommodating crew!"
Punti negativi: "coffee is to strong and to many spicy foods"
Punti positivi: "The flight was on time"
Punti negativi: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Punti positivi: "The “mini-refrigerator” for beverage storage at the business class seat."
Punti negativi: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."
Punti positivi: "Great service, as always. Very comfortable flight."
Punti negativi: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Punti positivi: "All the crews are awesome and very helpful, especially to the parents with young kid."
Punti negativi: "More variety and quality of food"
Punti negativi: "19 hours layover and Qatar airlines doesn’t want to accommodate a hotel room after charging Me almost $1500 for a flight. This is a horrible service Qatar airlines."
Punti positivi: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."
Punti positivi: "Crew was OK."
Punti negativi: "Seats in business class extremely uncomfortable, almost no recline. Very old entertainment equipment. Really disappointing flight given lack of comfort in business class."
Punti positivi: "Everything was good"
Punti negativi: "Veg Food"
Punti positivi: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Punti negativi: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Punti positivi: "the staff were friendly and accomplished good travel nothing was too much for them."
Punti negativi: "nil"
Punti positivi: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Punti positivi: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Punti positivi: "In-flight crew was excellent."
Punti negativi: "I really didn’t like hke the Internet is free for just one hour. And how I cannot make international calls using the doha’s airport wifi."
Punti positivi: "Polite crew, food was pretty good."
Punti negativi: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Punti negativi: "Lost baggage maybe in Rome airport Conbecting flight qatar to vueling was worst"
Punti negativi: "Legroom"
Punti positivi: "Faultless as per usual QA flights"
Punti positivi: "Entertainment is very good"
Punti negativi: "boarding hall was very small, food was below average for Qatar Airways"
Punti positivi: "Flight service"
Punti negativi: "Comfort"
Punti negativi: "they need to do family section"
Punti negativi: "Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers."
Punti positivi: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Punti positivi: "Superiore rispetto alle Business europee. Incredibili le operazioni di chekin: - addetti Qatar Airways raccolgono le valigie direttamente dal taxi e le portano al check-in - immigration con coda separata e nell'attesa drink e cibo - lounge fra le migliori mai viste con self service e servizio al tavolo - comodissimi gli aerei ma qui siamo nella norma - attentissimo il servizio a bordo"
Punti negativi: "Nulla di negativo da segnalare"
Punti negativi: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Punti negativi: "The trays of water could come around more frequently"
Punti positivi: "Cramped"
Punti positivi: "Great on board bar"
Punti positivi: "Flight was great, best over seas flight I've ever had!"
Punti negativi: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Punti negativi: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Punti positivi: "Same"
Punti negativi: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Punti negativi: "My seat is changed without my approval.thats disgusting"
Punti positivi: "Schermo non funzionante"
Punti negativi: "Poche informazioni sul ritardo"
Punti positivi: "Tutto, aereo , personale, imbarco, intrattenimento, cibo."
Punti negativi: "Le informazioni a Doha del ritardo volo sono comparse sul tabellone a meno di mezz'ora della prevista apertura gate. Comunque nessun problema, Aereoporto confortevole e dotato di wi-fi gratis per chi vola con Qatar."
Punti positivi: "Servizio del personale ottimo, prezzo buono. Ottimo cibo."
Punti negativi: "Aereo datato, poco spazio tra i sedili, intrattenimento multimediale nullo e per un volo così lungo oggigiorno uno se lo aspetta, tant'è che da Doha a Krabi tutt un'altra cosa. Eppure le ore di volo sono simili."
Punti negativi: "The seat didn't have any inflight entertainment"
Punti positivi: "Great personnels!!"
Punti negativi: "Overall nothing but great Service!!"
Punti positivi: "My daughter gets airsick and one of the staff in particular was so helpful unlike some other airline"
Punti positivi: "Amazing airline with excellent crew and ground staff ever willing to help!"
Punti positivi: "Nothing"
Punti negativi: "I am platinium and got treated that way!!"
Punti positivi: "Alinda, the stewardess."
Punti negativi: "Too long journey."
Impossibile , volo IST MXP annullato !!!!! ci hanno portati a Roma , noi siamo di Torino , fate richiesta eventuale di rimborso dalla vostra agenzia. !!!!!!!!!!!!!!!!!!!!!! siamo tornati a Torino in treno a spese nostre. Cercate di essere onesti con le recensioni. No come Tripadvisor !!!!!!!!!!!!!!!!
Much much better than Alitalia or Delta
Flight was very good. Seats are comfortable and food and entertainment were very good. Crew is attentive and responsive.
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "That I arrived at my destination alive."
Punti negativi: "Every staff person we had contact with made us feel as though we were not a priority in any way. We were constantly given misinformation. Our flight was two hours out when it was returned to our departure city due to a passenger health issue. It was not properly explained to us and we were in no way compensated for the inconvenience. Once back at our departure city (Miami) we sat there for an hour or more. They chose to feed us during that delay. Due to this we missed our connecting flight in Istanbul to Rome. This also caused us to miss our transportation from Rome to Compania, Italy. We were told by airline staff on the plane that we would be put up in a hotel over night. When we arrived at the terminal we had no idea where we should go or who we should see. Every representative we spoke to told us to go somewhere else. Truth is it felt like no one we spoke to knew what to tell us or really cared at all. One representative told us we were not entitled to overnight accommodations. We insisted we were told we were and it literally took hours on the ground to straighten the problem out and get to a hotel. By then it was so late that we only got a couple hours of sleep and had to be back at the airport for our next flight. The second flight from Istanbul to Naples, Italy was better. I do not think I would use this airline again. My entire party got an overall sense that people were untrained and lacking in any form of customer service. Not the flight attendants but all the people we had to deal with on the ground. My age plus health issues and walking problems made everything more difficult. We were sent al over the massive airlines terminal with all our carry on luggage only to find when we got to where we were going we had been sent to the wrong place. On top of all this each of us had to pay a VISA fee to get out of the terminal and to the hotel. Just a total nightmare. Prior to taking this flight I contacted Turkish Airlines and spoke to a customer service person and explained that I needed to take with me a small portable oxygen concentrator that I would need to use while in Italy. I needed to know the procedure for bringing that equipment on the airline. I was told that although he could not answer that question He would pass it on to his supervisors and I would receive an answer via email prior to my flight. I never received a response and as a result did not have my needed oxygen while abroad."
Punti positivi: "Pretty comfy flight"
Punti negativi: "The screens didn't work to watch movie or to see the flight time and distance"
Punti positivi: "Well priced airline with higher levels of service than contemporaries. But contact with them is a challenge. Getting breakfast on the first leg was great."
Punti negativi: "Could not check in online so got a middle seat at airport. Airport in Istanbul is very spread out. Be ready to walk. Give up on boarding groups or the reality of announcements."
Punti positivi: "Service and food"
Punti negativi: "None"
Punti positivi: "Typical short business class. Quality was still nice. Room to spread out and crew was accommodating"
Punti negativi: "No priority boarding for business. And still no beverage service before take off (alcohol)."
Punti positivi: "The meals and in flight entertainment."
Punti negativi: "I needed more leg room. I felt squeezed"
Punti positivi: "Great service!"
Punti positivi: "Everything good"
Punti negativi: "All good"
Punti positivi: "Helpful crew, good food, comfortable seat."
Punti negativi: "flight was delayed for 40 min."
Punti positivi: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
Punti positivi: "The way flying was meant to be."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti negativi: "More staff to ease boarding--a passenger tripped and was "run over" by other passengers"
Punti negativi: "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"
Punti positivi: "Convenient take off time. Arrived earlier for better connection."
Punti negativi: "Nothing"
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "El almuerzo fue muy rico y la atención del personal excelente"
Punti negativi: "Un poco de calor en la cabina me pareció raro pero llamativo"
Punti positivi: "The ride was very smooth and entertainment was good. Food was okay. Attenants were friendly."
Punti negativi: "Extremely hot no air conditioning. .and seats very cramped. This was unbearable."
Punti positivi: "Very good legroom"
Punti positivi: "1.The in flight entertainment options such as movies, TV programs and music, offered in flight were very good. Many recent movies and TV programs 2. For long international flights, the airline still provides disposable slippers, toothbrush, and eye cover for every passenger 3. Crew members on board were friendly and service oriented"
Punti negativi: "1. Poor support for passengers with international transfers. We took Turkish airline to fly from Rome to San Francisco with an overnight stopover in Istanbul. The airline promised overnight stay and transportation. When we got into Istanbul airport after 11:00pm as scheduled, there was no support from the airline. Different airline staff provided different answers. Very confusing. The on-site transfer desk support was unfriendly and not helpful. 2. Tight seat configurations for international flights. For our 13-hour flights, the seats were not comfortable."
Punti positivi: "Employees were very helpful. Service was great."
Punti positivi: "The food, the flight attendants were friendly."
Punti negativi: "No complaints"
Punti positivi: "Food and pleasant service."
Punti positivi: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Punti negativi: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!☺"
Punti positivi: "Food"
Punti negativi: "Nothing"
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti negativi: "بغينا نموت"
Punti positivi: "Good smooth flight, decent food, good movie selection."
Punti positivi: "Food , sercive"
Punti negativi: "Nothing"
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "Food, service, toiletries, entertainment"
Punti negativi: "Airlines cancelled flights out of Rome and made several changes to our return flight which caused us to stay 22 hrs long layover in Istanbul. We had to make several long phone calls to ensure we can get the connecting flight from istanBill to San Francisco."
Punti negativi: "less seat space"
Punti positivi: "Promptness Courteous staff Personalized entertainment"
Punti positivi: "The service was good, the food was good. No complaints"
Punti positivi: "Nice staff, food was good, comfortable seats"
Punti negativi: "both flights run late(more than 30 m) the food is really disgusting most of the crew is not nice comparing to other times i flew with Turkish or Pagasus it was very poor and disappointing"
Punti positivi: "Very good service, nice food, comfortable plane"
Punti positivi: "The staff were helpful, the food was it's usual high quality and it was possible to grab a a snack or drink during flight if you wanted one without bothering the flight crew"
Punti negativi: "I found the announcements at the start of the flight a little annoying as they were timed to continually interrupt the films I'd chosen, but I prefer that to not being able to start a film while taxiing."
Punti positivi: "Everything"
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
L'atterraggio è stato un po' brusco
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
New 737 and seats too confining
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Great flight Will go again!
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti negativi: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Punti positivi: "The crew."
Punti negativi: "The time between flights."
Punti positivi: "Everything works and quick to get to destination."
Punti positivi: "Food was great, enjoyed watching videos, staff very profession and friendly."
Punti negativi: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Punti positivi: "The crew and the timing were ok"
Punti negativi: "The seats were uncomfortable"
Punti negativi: "Staff rude and short"
Punti negativi: "Troppo ritardo"
Punti positivi: "The flight crew was so friendly and the food was really good."
Punti negativi: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Punti negativi: "If I knew how to recline my seat earlier. I did try several times"
Punti positivi: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Punti negativi: "Not having to walk outside in Edinbur4gh to board the flight."
Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Punti positivi: "The flight was smooth, the service was friendly, and the food with plentiful."
Punti negativi: "Too much activity in the cabin during the flight."
Punti positivi: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Punti positivi: "Gaps between seats are very narrow."
Punti negativi: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Punti positivi: "Nothing to mention"
Punti negativi: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Punti positivi: "Light snack and complementary wine"
Punti positivi: "Crew was awesome"
Punti negativi: "."
Punti positivi: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Punti negativi: "Nothing to say"
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Fabulous trip with friendly, helpful staff"
Punti negativi: "Nothing"
Punti positivi: "Good Experience"
Punti negativi: "Nothing much"
Punti positivi: "Booked extra room seat which gave me good room for seating"
Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Punti negativi: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Punti negativi: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti negativi: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti positivi: "Airline staff good and professional"
Punti negativi: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Punti positivi: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Punti negativi: "Nothing! It was all great!"
Punti positivi: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Punti negativi: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Punti positivi: "Flight attendants were friendly, but they only had limited resources to work with."
Punti negativi: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Punti negativi: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Punti negativi: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Punti positivi: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Punti positivi: "Ho chiesto di essere spostata in quanto troppo vicina ai bambini e sono stata accontentata"
Punti negativi: "7 ore di ritardo, il cibo era veramente pessimo e in atterraggio l ala destra ha avuto un preoccupante flash accompagnato da rumore strano."