Trova offerte per voli da Roma a New Mexico

"It took an hour for our luggage to arrive on the carousel. Everything else was fine. But I’ve never had to wait so long for my luggage. At the end of a very long travel day it was not what I would have hoped for."

Punti positivi: "Super friendly crew they were not mask Nazis it was nice"
Punti negativi: "Super friendly crew they were not mask Nazis it was nice"

Punti negativi: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."

Punti negativi: "More cramped seats than Southwest."

Punti positivi: "Very uncomfortable seats and careless crew"
Punti negativi: "The worst food and service ever. Very disappointed"

Punti positivi: "the “salad” lunch before landing was excellent"
Punti negativi: "a cleaner plane and the second lavatory upfront was minuscule"

Punti positivi: "Crew was nice"
Punti negativi: "All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens"

Punti negativi: "The worst experience ever. The head flight attendant provided the worst customer experience ever. She should be terminated immediately."

Punti negativi: "Flight was delayed and we missed our connection. Wondering why all the shuttles were parked and unavailable when you knew there were connection s that were tight."

Punti positivi: "Amount of food!"
Punti negativi: "Quality of food!"

Punti positivi: "Crew was friendly"
Punti negativi: "Food was not good"

Punti positivi: "The seat was horribly crunched, especially for the 6'4" guy sitting next to me"
Punti negativi: "the only complaint is the inadequate space in the seat for 9 hours. In the connection flight from Detroit to Denver I sat in Comfort + and it was great."

Punti positivi: "Friendly crew"
Punti negativi: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."

Punti negativi: "The customs and border inspection station in Atlanta is an absolute disaster."

Punti negativi: "Excellent"

Punti positivi: "Pre-Boarding was very good"
Punti negativi: "Meal service and trash pickup was poor. When meals were served, within 15 minutes food tray pickup was rushed making me feel like I had to cram the food down my throat. I did not and there was no further trash pickup for several hours. I initiated the attendant lamp and no crew responded."

Punti negativi: "Better screens for in-flight movies. More legroom or upgrade options."

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "THe crew was super"
Punti negativi: "Confort no good very tight seats Movies hard to understand Announcements hard to hear"

Punti negativi: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"

Punti positivi: "The entire process was easy and seamless. The flight staff was professional and accommodating. Free liquor. Great food."

Punti positivi: "Microphone in seat 31 E (isle seat) did not work. It has a short in it."

Punti negativi: "Very cramped for overseas flight Coffee is never hot, never served in timely fashion"

Punti negativi: "Nice pillows, eye covers"

Punti positivi: "I was surprised by the amount of snacks and drinks on such a short flight."

Punti positivi: "We flew Delta from Rome to Atlanta. Everyone was very accommodating and we had no problem with our tickets"

Punti positivi: "The plane was newer and the flight itself was good"
Punti negativi: "Poor service onboard. Flight attendants showed little care and were curt. Ordered halal meal but were given vegetarian. It was bland and tasteless. My wife ordered drinks that never came. The armrests were stationary adding to the discomfort. Unfortunate how the international service experience is so much worse than domestic."

Punti negativi: "The schedule was not good and I was needed to take later flight than I ordered."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Punti negativi: "Bad weather at LGA"

Punti negativi: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."

Punti positivi: "Awesome customer service"
Punti negativi: "No complaints"

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti negativi: "Not being to check our tickets on line"

Punti positivi: "late departure"

Punti negativi: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."

Punti positivi: "Seat 2G Orderly boarding and plane clean"
Punti negativi: "Asked to have all the food (appetizer, main course, etc) served together , as they advertise, but was told that service wasn't available. Ordered dinner, was almost as tasty as a Stouffers meal (it was some type of glop of lamb). 7 hours into flight the menu advertised a warm chocolate chip cookie, asked for one was told they THOUGHT they were out, came back about an hour later said the found one, but it wasn't warm, so I passed (not a real fan of eating food they found) About 8 hours into flight , the attendant said out of the blue that they were sorry about not providing the meal all together as requested, but that the other attendant didn't know they offered that service."

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "Cabin crew was good."
Punti negativi: "This flight had at least 5 gate changes in three different terminals. We had serious jet lag and did not need to go roaming all over the Atlanta airport."

Punti positivi: "The flight was ontime, boarding was okay. Disembarking seemed a little slow."
Punti negativi: "Seats have gotten narrower and closer together and it was a new plane which seemed to have more slope to the wall which meant even less room in the window seat. Too warm in the plane"

Punti positivi: "Clean plane, friendly staff and timely departure."
Punti negativi: "Waiting to get off the plane. Other customers moving too slow"

Punti positivi: "Too many people, no room for carry-ons, departed almost an hour late."
Punti negativi: "Too many people, no room for carry-ons, departed almost an hour late."

Punti positivi: "That I was able to sit next to my husband"
Punti negativi: "Everything else."

Punti negativi: "Ottimo"

Punti positivi: "Everyone was great"
Punti negativi: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."

"Great flight Will go again!"

Punti positivi: "So rude crew"

Punti positivi: "The plane condition."
Punti negativi: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Punti negativi: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "The crew was professional & friendly"
Punti negativi: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Punti negativi: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Punti positivi: "The crew."
Punti negativi: "The time between flights."

Punti negativi: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Punti positivi: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Punti positivi: "Crew helpful. Food good."
Punti negativi: "Better range of movies please"

Punti negativi: "Troppo ritardo"

Punti positivi: "The flight crew was so friendly and the food was really good."

Punti negativi: "They left my bag off the plane. Ridiculous."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Nice aircraft"
Punti negativi: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Punti negativi: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Punti negativi: "Lost all our bags so couldn’t ski"

Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Punti positivi: "The service"
Punti negativi: "The food."

Punti positivi: "We got to Amsterdam on time"
Punti negativi: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Punti positivi: "Light snack and complementary wine"

Punti positivi: "Crew was awesome"
Punti negativi: "."

Punti positivi: "Great food"
Punti negativi: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Punti positivi: "Great on board service from a very professional crew."
Punti negativi: "Can't think of a thing."

Punti positivi: "The attendants took great care of us. Super smooth flight."

Punti positivi: "Friendly in-flight personell"
Punti negativi: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Punti negativi: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Punti positivi: "Crew"
Punti negativi: "N/a"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Sandwich was incredibly tasty (although not much filling)"
Punti negativi: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Punti positivi: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Punti negativi: "Flight departing late."

Punti positivi: "Booked extra room seat which gave me good room for seating"

Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Punti positivi: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Punti negativi: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Punti positivi: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Punti negativi: "Two hours delay in the start."

Punti positivi: "The included snacks and the seats."
Punti negativi: "Nothing."

Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Crew service"
Punti negativi: "Flight delayed."

Punti positivi: "Speed, crew, and reliability."
Punti negativi: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Punti negativi: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Punti positivi: "delayed"

Punti positivi: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Punti negativi: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Punti positivi: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

"No in-flight refreshment apart from water/juice as standard. Seats were mediocre in comfort, legroom was barely sufficient."

Punti negativi: "Not much help at the airport my luggage was lost"

Punti positivi: "Personale gentilissimo!"

Punti negativi: "Il bagaglio è arrivato con volo successivo"

Punti positivi: "everything"

Punti negativi: "Un'ora di ritardo causa tecnica PC. Poi un bagaglio non consegnato all’arrivo a Roma. Una perdita del tempo perché dovevo aspettare che tutti i bagagli siano usciti prima di andare a compilare un modulo per il bagaglio non arrivato."

Punti positivi: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Punti negativi: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Punti positivi: "The flight and the crew was very nice, and the food was very good."
Punti negativi: "Some phone people were very nice, some were not."

Punti negativi: "my luggage was misplaced and I didnt have it for 3 days."

Punti negativi: "The plane landed much later than expected, and I missed my connecting flight to Moscow. While I was given another boarding pass, I had to have another layover in St. Petersburg, and fly to Moscow from there. The flight turned out to be much longer, and much more exhausting. My overall experience was unpleasant."

Punti negativi: "I didn't like that seats originally assigned after the flight was booked were changed right before the boarding. This is a nonsense. Why would you do that?! Without notifying prior to check-in."

Punti positivi: "I really enjoyed the flight...everything was smooth and we arrived on schedule."

Punti positivi: "Comfort"
Punti negativi: "Choice of movies"

Punti positivi: "The plane was good, the flight time was nice, just 9.5 hours."
Punti negativi: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."

Punti positivi: "They lost my bag."
Punti negativi: "They lost my bag."

Punti positivi: "Crew attitude, food, bluberry juice, punctuality"
Punti negativi: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"

Punti positivi: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Punti negativi: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."

Punti positivi: "I made it home safe."
Punti negativi: "Poor boarding, delay caused us to miss connecting flight, new flight plan did not have enough time to pass though customers, bag not delivered to final destination. In office now trying to locate."

Punti positivi: "No frills but efficient"
Punti negativi: "Food choice limited"

Punti negativi: "Delayed"

Punti negativi: "I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-("

Punti positivi: "Nicest plane I've been on. Boeing for life."

Punti negativi: "Wasn't given vegetarian option for food and don't eat meat."

Punti positivi: "Everything went smoothly"

Punti positivi: "Boarding was easy"
Punti negativi: "Drinks were for an additional charge"

Punti negativi: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"

Punti positivi: "The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach."
Punti negativi: "The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep."

Punti positivi: "Liked seat size and spacing on the Airbus - better than American 777"

Punti negativi: "Touch screen TV harder to switch channels/choices. You either touch hard or harder on screen (mostly few times)."

Punti positivi: "Friendly staff"
Punti negativi: "The entertainment system is terribly slow and hard to work with, food was awful. Next time I will bring my own."

Punti positivi: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"

Punti negativi: "Very old plane, seats did not have personal entertainment systems"

Punti positivi: "Crew fantastic. Food, wine, comfort of aircraft, on time, EVERYTHING!"
Punti negativi: "Nothing"

Punti positivi: "Courteous attendants on board! Food not bad!"
Punti negativi: "Flight was delayed by more than an hour and there was on one announcement unril we boarded! It would have been nice after half an hour to get an update."

Punti positivi: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Punti negativi: "Routine airline food."

Punti positivi: "Good airplane, big and clean. Very punctual ."
Punti negativi: "Not food just a very small drink"

Punti positivi: "I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to."
Punti negativi: "The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc)."

Punti positivi: "Called BA (the carrier for our FinnAir flight) when I couldn't check in (didn't have a booking number that worked). Staff member did tell me that all was in order with our booking. He wasn't able to check us in anyway, as something was amiss with 'the system'. In the end all worked out fine, we just made sure to get to the airport early to make sure we got decent seats."
Punti negativi: "A bit nerve wracking to see online that our flight information 'could not be found' when trying to check in with the booking numbers I had!"

Punti positivi: "It was a pleasant flight, easy boarding, crew friendly."

Punti positivi: "Nice company with good personnel."
Punti negativi: "N\A"

Punti positivi: "I was not well and at the check in the lady was kind to change my seat ..."
Punti negativi: "I order a special meal ....no meal for me on the plan ."

Punti positivi: "This was a Finnair ticket on a BA flight. The price was excellent and BA was excellent."

Punti negativi: "experience was awful. Helen Rowena Boysen"

Punti positivi: "The boarding process was expedient and the food was ok and standard for these flights."
Punti negativi: "I travel at least 1 week a month either to Europe, South America or across the United States. The Airplaine was extremely old and looked like it was not refurbished at all since the 90's. Unlike basically every other airline (including airlines from the developing world) the plane did not have a personal entertainment system which is rather vexing considering the flight is so long. The decoration of the plane looked old and worn. The crew were more interested in getting the job done quickly than properly."

Punti positivi: "Brilliant direct flight"
Punti negativi: "The cost could be a lot cheaper"

Punti negativi: "Sat on runway for almost three hours. Delayed connection."

Punti positivi: "Smooth flight given the tough turbulence."
Punti negativi: "American Airlines caterers do not stock Tea on flight to London, UK (major up-roar). Staff was pretty grouchy."

Punti negativi: "Disgusting meal, I left most of it on my tray. The promised entertainment systems were not working. There was no wifi on board either. These were both things I had looked for prior to booking this flight."

Punti positivi: "Aircraft was so old.Paying $1,000 for that, when any other airline uses decent aircrafts, is just unacceptable."

Punti positivi: "It was pleasant surprise to learn that Finnair is serviced by British Airways out of the Atlanta, GA airport. The service is amazing. Having never flown Finnair or British Air, I was up for a fun new experience. British Air lived up to its great reputation."
Punti negativi: "Everything was great. No complaints."

Punti positivi: "The food and entertainment were great."
Punti negativi: "The flight could have been on time."

Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"

Punti negativi: "Flight was delayed by two hours. We missed our connection from Montreal to SFO. Air Canada rebooked us so we flew Montreal to Toronto then Toronto to SFO.. It was nice that Air Canada proactively rebooked people with connections."

Punti positivi: "The vegan meal was tasty"
Punti negativi: "Boarding was chaos. My partner’s entertainment screen would not work so I was not in a position to use mine. Air Canada doesn’t understand vegan. Offered us egg and cheese for a snack. Typical air travel. Long live the train."

Punti negativi: "Grouchy attendants....even though I did my best to stay out of their way or interact positively, they were determined to be brusque and uncooperative. I understand they have a tough job to do, but pushing past people who are in the process of getting out of their way (even holding a baby!) is uncalled for. This happened not once, but 3 or 4 times in the course of the flight to my traveling companion and me."

Punti positivi: "airline hostess were friendly and positive"
Punti negativi: "food - seats tight"

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti positivi: "The movie collection is pretty decent. The food is decent and they provided snacks, etc as well. The stars is nice and I saw them helping out the parents who flied with small toddlers."
Punti negativi: "There was 40 mins delayed because there is Toronto flight canceled and they tried to reroute those people to our flight. But a lot of these people have connection flights and we have to run through the long connections platform to get to the other side as well as go through the customs because it's the point of entry back from Rome."

Punti positivi: "I got an aisle seat"
Punti negativi: "Unable to use washroom as both units on our aisle were disabled. When crossing the walkway to get to the washroom on the other side, one customer sitting on that row said we cannot pass. She even stretched out her leg to touch the wall in front in order to block passages. She must also be upset as a result of the disabled washrooms. Food was really sub standard. Breakfast was a so called chicken sandwich that looks like a cherry pie from McDonald. I got water spilled over me when water was poured for my neighbor customer. My jacket, pants and even right sock were all wet Crew did not apologize even when I asked for napkins to help dry my clothes. Very unprofessional. He should have used a tray to hold the cup when he"

Punti positivi: "Boarding was quick. Crew were good."
Punti negativi: "We left Rome over an hour late due to a computer problem that had to be reset. The pods in business class were the old style and not very comfortable for sleeping."

Punti positivi: "Airbus 787"

Punti negativi: "Terrible in Rome, poor organization."

Punti positivi: "Leg room was good"
Punti negativi: "Video screen"

Punti positivi: "I breathe threw my neck & I'm used to putting the air blower on my neck for extra air. These planes had none. We were surprised. And room between the seats was tight."
Punti negativi: "Above"

Punti positivi: "The ice cream and the one woman in customer service that actually seemed to care."
Punti negativi: "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."

Punti positivi: "The service on the flight was fine."
Punti negativi: "Wasn't able to check in to my flight before hand, so I had to wait in line to get checked in at the airport -- stressful!"

Punti positivi: "II was disappointed with the food. Last May when I used AC it was much better, even edible. I left my IPad on the flight and it was not only retrieved and properly identified but was delivered to me on my connecting flight. Most grateful."
Punti negativi: "The food."

Punti negativi: "When boarding the plane in Rome, there was not rhyme or reason. Seats towards the back should have been urged to use the back stairs. Two way traffic down the aisle of a plane does not work with suitcases, backpacks, etc, in tow."

Punti negativi: "flight was delayed due to maintenance issues had to take 3 flights to get from rome to stl, would have been nice if it were only 2"

Punti positivi: "The food was good, very attentive staff, OK legroom (coach), and the cabin was kept cool, with pillow and blanket"
Punti negativi: "Bathroom was a mess, boarding was a zoo, however, in all fairness, this was due to the construction at the airport, not necessarily Air Canada"

Punti positivi: "- On time performance - Friendly crew - Comfortable flights"
Punti negativi: "- Lengthy check-in. We waited one hour in line to check-in. - Flight had no access to a gate. Boarding done through tarmac and buses."

Punti positivi: "Good legroom in economy"

Punti positivi: "No real positives"
Punti negativi: "Bag check a mess, late departure, so, so food and service."

Punti positivi: "Flights were on time and all flight staff very nice and courteous. Planes were clean."
Punti negativi: "On rerun fights had delays leaving. The flight from Toronto to Columbus did not have a bathroom to use Had used trash in the seat pockets on all flights. On the flight from Toronto was sitting by emergency exit door and flight attendant said to read the instructions located I seat pocket but there were none ."

Punti negativi: "4 hour delay without proper warning, not announced until I reached the airport ( I did check before)"

Punti positivi: "Food is okay. No delay on time flight I enjoyed it"
Punti negativi: "So far nothing flight attendants are very nice"

Punti positivi: "I really enjoyed the amount of food we got. Especially for the long flight we had. Chicken , snack and then a wrap. Very good. Please continue this."
Punti negativi: "The seat in front didn't have the foot rest and it was really uncomfortable. Anyway to make the seat go back a bit more would be ideal , other then that the flight was great. Crew was very helpful and friendly"

Punti positivi: "- At Rome FCO, one of the Air Canada representatives pulled out of the line to get us into the business class check-in line since we had 2 kids - we totally loved this focus on families and respect the attention to detail! - The flight from FCO to YYZ was awesome! great food, great service, constant flow of drinks and the dessert was awesome! my kids are picky eaters and even they enjoyed the food - Movie and entertainment selection was awesome - Lastly, appreciated the prompt service for getting child stroller at the door of the aircraft at all times (from FCO-YYZ-PDX)"
Punti negativi: "- The new designed aircraft are meant to pack more passengers which means the aisle for rolling the trolley is very narrow - poor flight attendants were having a challenge and bumping trolley into seats (not their fault at all) - given likelihood of injuries and lawsuits, I highly recommend AIR CANADA management to do something about this narrow aisle before it is too late (i.e. major lawsuit filed by future passenger on account of injury sustained because of getting hurt by food trolley)"

Punti positivi: "The on board service was fine."
Punti negativi: "The plane was late. We had to spend night in Toronto. We have not received our luggage yet after being assured it would be on plane with us. the boarding in Rome was pure chaos. The Italian staff were totally out of control"

Punti positivi: "The crew in the flight from Rome were marvelous. I was sick during the flight and they were helpful"
Punti negativi: "The flight was horribly delayed and my plans and onwards transit was seriously affected. I missed my connecting flight from Toronto to New York and as a result, my plans to proceed to Boston was destroyed. When I spoke to the agent in Toronto, to route me to Boston, she told me that Air Canada's contract with me is to a place and not necessarily at a particular time. That was unbelievable. I arrived New York stranded, at 1:30pm, with no ability to continue to Boston. I had to spend so much money to get me to Boston. It was a horribly long day. Over 25 hours on the road, counting when I arrived Rome airport and when I finally got home."

Punti positivi: "Flight was delayed out of italy causing us to miss our connection. Then flight next morning was delayed twice for some bogus reason, then cancelled all together. We ended up renting a car and driving four hours home. People flying to other cities on east coast were having similar problems. Actually flights back and forth to italy were ok......everything else was a nightmare."

Punti positivi: "There we delays and baggage transfer issues at Montreal for connecting flights. There were delays leaving from Rome."
Punti negativi: "Delays and comfort"

Punti negativi: "I didn't like that I did not get home on the original day specified. I didn't like that my luggage was lost because you all directed me to another airline to get home. It was very stressful and exhausting."

Punti negativi: "0"

Punti negativi: "There was no working charge for electronics."

Punti positivi: "Paid for extended legroom, which was adequate."
Punti negativi: "The plane in the middle in front areas was very, very warm. On a six hour flight, everyone sweated the whole way."

Punti positivi: "Movies were good. Landing was good."
Punti negativi: "Ventilation was not great. And the Wrap was awful."

Punti negativi: "We arrived from Rome at 3:30 - we wouldn't have made our 5:25 flight to Boston if I hadn't contacted an agent 2 times stating we were STILL in the security line"

Punti positivi: "In flight entertainment was great - good selection of movies and TV shows. Attendants worked hard. Food suprisingly good. Very reasonable fare - drove to Toronto from Cincinnati to save $1000 per person vs. flying out of Cincinnati and $700 per person out of Atlanta."
Punti negativi: "Music selections limited for someone who grew up in 60's and 70's."

Punti positivi: "Our family of four took this nine and a half hour flight on a day when it was important we stay awake. The inflight entertainment helped. My husband watched three movies, my kids and I played games (often together), and we used the accurate flight tracker to monitor our status. The food wasn't bad at all. Lunch was either chicken or pasta (which my son and I enjoyed) and we had wraps for snack (chicken or veg, which were very good). The beverage service was good and they came around a couple of extra times with water. The flight staff were friendly and helpful. My son is special needs and they were very accommodating."
Punti negativi: "Boarding this flight was a zoo. Instead of orderly calling zones as usual, it was an every-man-for-himself atmosphere. And then boarding was actually onto a bus which carried us out to the plane. Boarding was in front and back of the plane, but deplaning was only at the front of the plane, which took forever and we had a connecting flight. Word of advice: don't try to connect with less than two hours if you're heading to the US. We had at least four checkpoints to go through. (But that clearly wasn't on Air Canada and they, in fact, had someone at Customs watching out for us.)"

Punti positivi: "New plane, nothing was run down, the seats and tvs were in good repair."
Punti negativi: "The board in and baggage drop of in Rome were a bit hectic and disorganized"

Punti positivi: "Staff are wonderful."
Punti negativi: "Not comfortable compared to other airlines."

Punti positivi: "I liked the personal TV with movie and TV shows."
Punti negativi: "The food was not very good, but was not expecting much."

Punti positivi: "wonderful airplane fantastic crew endless options for entertainment"
Punti negativi: "wonderful airplane fantastic crew endless options for entertainment"

Punti positivi: "Good seats Treated like I was important"

Punti negativi: "Air Canada is not really an airline, I suspect they are trying to go bankrupt or some wire stuff because there is no way they are trying to be a real airline with what they offer, worst airline in the world."

Punti positivi: "The costumer service desk in Toronto on the way home was very curtious and helpful. They helped us get back on our original flight home, avoiding the 6 hour layover caused by their rescheduling after we got to Rome."
Punti negativi: "2 of our 4 flight legs were changed last minute creating great difficulties making the first flight and causing a 6 hr layover on the way home. The crews to and from Rome acted like they had to be there and wished they weren't. that made the flight much less pleasant. The line through customs in Rome was 90 minutes long, way understaffed."

Punti positivi: "Service"
Punti negativi: "One hour late due to mechanical issue. There was very crowed thru US custom in Toranto. Took 1.5 hours to completed US custom."

Punti positivi: "Flight crew was friendly and helpful. Montreal is a very manageable airport. Staff there was also courteous and efficient. Food was very good for airline fare. Renting an IPad for $10 to watch movies in-flight was a reasonable option for distraction on a 9 hour flight. We were quite pleased with Air Canada and will not hesitate to book with them again."

"very small overhead bins. neither of my undersized pieces fit. both had to go under my seat. luckily, the passenger next to me still had room for their bag too."

Punti negativi: "90 minute delay almost caused missed connection"

Punti positivi: "Seat was comfortable. Crew was helpful. Flight was on time."

Punti negativi: "Uncomfortable"

Punti positivi: "Ease of finding gate"
Punti negativi: "There were several cases of couple who purchased tickets together were separated on the plane & no one knew why they were arranged that way. No solution offered at counter."

Punti negativi: "Il personale dovrebbe imparare a parlere meglio l'inglese e soprattutto a dare indicazioni corrette!!"

Punti negativi: "Da milano a new york ho pagato il bagaglio da stiva 52,00€ arrivata a New York per Nashville ho dovuto pagare altri 65$ Per la mia borsa altrimenti non mi facevano imbarcare ASSURDO!!! Al ritorno da Nashville a New york ho pagato 30$ per il bagaglio da stiva e altri 60$ per ill volo per Milano."

Punti negativi: "Il personale agli imbarchi dovrebbe essere più gentile e cortese!!"

Punti positivi: "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
Punti negativi: "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."

Punti positivi: "Volo breve ma piacevole Buono lo spazio per le gambe Gradevole lo staff a Bordo !"
Punti negativi: "Niente da segnalare"

Punti negativi: "Nessun pasto su un volo di 6 Ore??? Il cibo era a pagamento! Niente cuscini (ci hanno detto all’inizio dell’imbarco non abbiamo cuscini usate i vostri capotti come cuscini. Non importa che non ci siano cuscini ma e ridicolo di fare l’annuncio chiedendo di usare i propri capoti come cuscini Cuffie a pagamento ! Sul serio?"

Punti positivi: "Things were new"
Punti negativi: "Seats were smaller, legroom was less, seatbacks when fully upright push your heard forward so when I fell asleep, my head kept falling, NO FREE ENTERTAINMENT. They tell you to download the app mid-flight to get free entertainment, but you need to pay for wifi to access the app store."

Punti positivi: "Pulizia aereo"
Punti negativi: "Trolley a bordo senza poterlo collocare sopra la cappelliera corrispondente al posto assegnato"

Punti positivi: "It was a short flight"
Punti negativi: "The persons sitting next to me"

Punti positivi: "The crew on the flight were very friendly, very attentive and always smiling. They took great care of the passengers and in particular a woman with a crying baby. It didn't bother me at all, but I know the parents were concerned and the flight attendants were so kind and helpful. The food was truly fantastic, and served hot and with a smile. They repeatedly asked us about water, as the cabin was dry. I would give the crew an A+!"
Punti negativi: "My husband and I have not flown for several years and have always enjoyed past flights. However, it seems as if the seats have much less leg room than years ago. I am only 5 foot 4 inches, and was very uncomfortable. My husband is 6 feet tall and he was miserable. Sleeping on this 9 hour flight would have been helpful, but due to the cramped seating, it was pretty much impossible. The little pillow and blanket did help with some back support, but I guess making more money per flight is more important than comfort."

Punti positivi: "Crew attitude and service excellent"

Punti positivi: "The flight was very smooth. Didn't get hungry, because they provided snacks, beverages, and a decent lunch/dinner. Liked that pillows and a blanket were provided. Liked the free entertainment with some good movie and TV choices to help pass the time."
Punti negativi: "Hated the tight seating, very narrow, so uncomfortable; Couldn't sleep and I WAS FREEZING. Ended up with a terrible cold and sore throat. Angry that I had to pay $100 each way for my second checked bag. Terrible policy. Probably won't fly anymore, if I can help it!"

Punti positivi: "Nice seats"
Punti negativi: "No headphones available. No menu selection available."

Punti positivi: "The new Polaris business cabin is awesome"

Punti positivi: "The new Polaris business cabin on 777-200 is awesome"

Punti negativi: "il bagaglio è stato consegnato con un giorno di ritardo, nonostante abbia superato i controlli della dogana correttamente (l'ho riposizionato personalmente sul secondo rullo)"

Punti positivi: "Great crew!"
Punti negativi: "Not the airline’s fault. Bumpy ride."

Punti negativi: "We almost miss our flight cos the line was so long in the custom check out n the airport crews kept directing us in the wrong lines. It was very unorganised."

Punti positivi: "Entertainment in aereo"
Punti negativi: "Pasta scadente. Aggiungere pizza alla offerta di cibo. Facilmente refrigerabile e impossibile che sia cattiva. Facile da mangiare."

Punti positivi: "comfortable seat"
Punti negativi: "delayed 2.5 hrs, stood in jetway for 15 mins while crew fixed seatbelt issue. snack was poor; limited options for soda, small pour & only pretzels as snack!"

Punti positivi: "PERSONALE OTTIMO, IL MIGLIORE MAI AVUTO"

Punti negativi: "Had a one hour delay on thtarmac waiting for de-icing...weather related."

Punti negativi: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."

Punti negativi: "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."

Punti positivi: "Flight was late"

Punti positivi: "Il Posto Al mio fianco era libero"
Punti negativi: "Divertimento a pagamento"

Punti positivi: "Flight was on time"

Punti positivi: "I has two seats cose ro me empty!"
Punti negativi: "The video entertainment was not free."

Punti negativi: "Thirty minute delay with pushback in San Francisco"

Punti positivi: "service.snack"
Punti negativi: "some folks didn't use ear phones watching shows so i had to hear annoying entail mentioned selections. I had ear plugs fortunately :) didn't find anything I'd watch in entertainment. enjoy learning/science/documentaries"

Punti negativi: "the costumer service at the Newark Airport, was bad."

Punti positivi: "The attendants tried to be cheerful in a difficult situation."
Punti negativi: "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"

Punti positivi: "sistema di intrattenimento buono"
Punti negativi: "il volo San Francisco Toronto è partito in ritardo e durante tutto il volo il personale non è stato in grado di darci alcuna informazione riguardo alla connection per Milano (medesima compagnia.....). Tutti quelli che avevano coincidenze strette sull'aereo per ogni parte del mondo erano allibiti da questa mancanza di informazioni, Una volta arrivati a Toronto il personale di terra non sapeva nulla e siamo dovuti correre fino al gate seguendo le indicazioni dei monitor che davano lo stato del volo come "Boarding". Arrivati trafelati al gate abbiamo scoperto che il volo era partito mezz'ora prima e si erano dimenticati di aggiornare lo stato del volo sui monitor......................... Dopo un'ora di attesa al banco dell'assistenza ci hanno mandati in hotel e dato il biglietto per il volo del giorno successivo. Parte dei pasti li abbiamo pagati di tasca nostra visti i pochi dollari di buono per mangiare (7$ per la colazione, 10$ per pranzo e 15$ per la cena, spendibili esclusivamente all'Holiday Inn dove la sola colazione a buffet costava 17$ + tasse..."

Punti negativi: "volo in ritardissimo e cibo a pagamento"

Punti positivi: "There were no delays"
Punti negativi: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"

Punti positivi: "Really fast and efficient boarding"
Punti negativi: "The flight was really bumpy which I realize isn't anyone's fault but I couldn't wait till we landed...also they announced that as soon as we were at a certain altitude they would begin beverage service....which I was really looking forward too , and then ten minutes later they announced that they were cancelling beverage service."

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "THE SECURITY CHECK WAS A BIT TO MUCH, BUT OVERALL A WONDERFUL FLIGHT."

Punti positivi: "Spazio per le gambe leggermente maggiore rispetto al volo di andata operato da Lufthansa, schermo per l'intrattenimento e scelta di film/serie tv molto buoni."
Punti negativi: "Inaccettabile che le hostess siano scortesi e rispondano in modo brusco a domande (tipo dove si trovano le toilette) fatte con gentilezza! Viaggio tantissimo, ma non mi era mai capitato, neanche nelle low cost, che passando con il carrello delle bevande, la hostess sbraitasse "Something?" ai passeggeri, quasi correndo, e che sembrasse addirittura scocciata se viene fermata per dell'acqua!! Pessima impressione, che ha reso ancora più sgradevole un red-eye flight che già di per sè non è un'esperienza piacevole."

Punti positivi: "The crew was polite and courteous. Aircraft was clean. The flight even landed way ahead of schedule. Overall a great return flight"
Punti negativi: "The food seemed overpriced for what it was. I passed as it didn't look very appealing."

Punti positivi: "Only good thing was the flight was fast and on flight staff friendly."
Punti negativi: "Flight to Denver was supposed to leave from Albuquerque at 9:55. Screen said flight was on time. No rep at desk and screen changes to Houston and only way we found out our flight was delayed because the plane was diverted to Durango is because another passenger called United. Finally at a quarter till 11am the screen at the gate changed back to Denver but still said 9:55am departure flight on time but united's website stated flight delayed till 11:55am. Upon return to Albuquerque from Denver bag was not on my flight so I had to hang out in Albuquerque although, I live an hour away because I have prescription meds in my checked bag I need to take 4 times daily. Would not fly United again"

Punti positivi: "The TV's on the plane were newer and easy to use."
Punti negativi: "The crew was not friendly, particularly one woman who would roll her eyes at folks anytime they asked for anything. Occasionally, they would say they were out of something only to "magically" have it appear later. The landing was about the worst I have experience. Must have been a rookie pilot."

Punti positivi: "Great attendance kind courtesy"

Punti positivi: "The crew was very courteous and kept us up to date."
Punti negativi: "I did not like that both planes they put us on were broken. We were very delayed"

Punti negativi: "My flight got canceled, I received no notice, my husband and I were rebooked on different flights arriving to IAD 4 hours apart making my 10 hour day a 22 hour one"