It wasn’t communicated that on the layover, we needed to again have our documents checked so after waiting in long line to board, we were sent back to another documents check line and then back to the long boarding line. It wasn’t a big deal but something to mention. Once on board the crew was phenomenal. Very friendly and constantly working and serving. I don’t think they got a moments rest during the 10+ hour flight. Best service on a flight in years….hands down above & beyond Delta airlines where I have my miles awards membership. Very pleased with Swiss Air.
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "10/10 would recommend.."
Punti positivi: "The crew were very good. Seats were small."
Punti positivi: "comfortable seating, friendly helpful crew, good food"
Punti negativi: "sometimes too cold sometimes too warm"
Punti positivi: "The crew was very professional and helpful. If you travel Business Class it is very pleasant. But if you are traveling Economy the boarding management and economy seats suck! Many people were complaining about how narrow the economy seats are on the A320/330 aircraft."
Punti negativi: "Swiss has finally done it! If you are a person who is large framed, around 225 lbs or higher you will not fit into their economy seats. I'm quite athletic and not obese but large framed (ex- football player), I could not sit squarely in the seat as my hips were severely pinched. Misery :("
Punti positivi: "Food was good and plentiful."
Punti negativi: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Punti negativi: "Boarding was late and line was very lonf"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!"
Punti negativi: "Cost of extra bag. Also size limit for overhead carryon"
Punti positivi: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Punti negativi: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Punti positivi: "Great crew who tried to address my broken in seat entertainment."
Punti negativi: "My inseat entertainment could have worked."
Punti negativi: "I could have used USB charging station."
Punti positivi: "Everything"
Punti negativi: "Checking, boarding, flighting"
Punti negativi: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Punti negativi: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Punti negativi: "No overhead fans and seats were not very comfortable."
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti negativi: "Pleasant overall experience"
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti negativi: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Punti positivi: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Punti negativi: "Two of the flight attrendants in our area were in a bad mood and it showed."
Punti positivi: "The food was good."
Punti negativi: "The boarding process need improvement. The sits are very tight."
Punti positivi: "Friendly and caring attendants. Smooth flight. Good condition of the aircraft."
Punti positivi: "Customer service excellent even though I was in the economic class they made me feel first class!"
Punti negativi: "My flight was delayed more than 1 hour at least after overlay of 4 hours. I missed my flight from Vienna to Yerevan and the portion of my trip was detoured to Moscow and from there to Yerevan instead of 3 hours took me 8 hours. As a result of rushing and running in Vienna to catch my flight to Yerevan I feel and injured my hip, I would like a compensation , Please contact me at email@example.com or phone 703-609-8649"
Punti positivi: "Staff was attentive and friendly. Food was great. Easy boarding."
Punti negativi: "N/A"
Punti negativi: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Punti positivi: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Punti negativi: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti negativi: "Boarding terrible just one mass confusion, Flight was one hr.late as of today I am still missing my 4 pcs of luggage."
Punti positivi: "The attendants were very pleasant and the food delicious"
Punti negativi: "A bit cramped in economy"
Punti positivi: "On Board Service"
Punti negativi: "Delays...Delays..."
Punti positivi: "Easy check in. Crew efficient and personal attention."
Punti positivi: "Fully reliable"
Punti positivi: "Swift ride - no frills- the chocolate square was delicious."
Punti negativi: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"
Punti positivi: "On time, good service, nice crew"
Punti negativi: "Tight space for legs when chair is in flat setting"
Punti positivi: "Very comfortable and attendants were very attentive."
Punti negativi: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
Punti negativi: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Punti positivi: "Very good service in business class"
Punti negativi: "They lost our luggage and after filing claim we have not been notified for 16 hours"
Punti positivi: "Best airline I have ever flown"
Punti negativi: "N/A"
Punti positivi: "The Swiss personnel both on board and off (check in) were courteous, efficient and very nice."
Punti positivi: "punctual and friendly enough staff."
Punti negativi: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"
Punti positivi: "Professional polite crew."
Punti negativi: "Seats too SMALL Food not eatable"