Trova voli economici da Ouagadougou per l'Italia

Punti positivi: "sedile comodo"

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti negativi: "The transfer from international flights to domestic is difficult. I came to Guangzhou with a joint flight of Turkish airlines and China southern but there was no one at the airport when we landed to inform us how to transfer our luggage to the domestic flights and how to check in. Considering I don’t know Chinese, this was tough."

Punti negativi: "Food- improve the menu, with veggie pasta, there was chicken on the side. For breakfast only on option- scrambled eggs. Not much for vegetarians. Also my flight Istanbul to mumbai, the table on which you keep the food was not aligned, the food tray kept sliding down."

Punti negativi: "No snacks or water except in the back of the plane. It felt like I was bothering the flight attendants when I went back to get a snack. Most good international flights place snacks in the galleys with drinks so you can grab yourself at any point at your discretion."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "The crew, the food and the entertainment on demand."
Punti negativi: "A frightful flight due to the footstomping, loud, singing, annoying, intimdating andintoxicated English football fan onboard; who were heading from Istanbul to Ukraine for football finals between Liverpool and Madrid I believe. Their behavior made the trip the worst I have ever experienced. As I was seated in the business class section, I can only comment about what I saw and heard there. In that cabin, the cabin crew served alcohol to people that were clearly drunk, yet continued to provide more alcohol. The finale was when the rear section of the plane broke out in vulgar and loud football songs; being picked up by the drunken holigans in the business class section. At this point I was fearful for my physical safety knowing the history of footballers fueled by alcohol. In addition, had there been an onboard emergency, a planeful of drunk passengers would have added to the potential for disaster."

Punti negativi: "Seat adjustments were not working on both seats in the Houston- Istanbul segment!!"

Punti positivi: "Nothing"
Punti negativi: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"

Punti positivi: "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
Punti negativi: "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."

Punti positivi: "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Punti negativi: "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."

Punti positivi: "Food"
Punti negativi: "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."

Punti positivi: "Same!"

Punti positivi: "Timely departure and arrival. Excellent landing. Helpful crew."

Punti positivi: "including new releases"

Punti negativi: "It was too warm and the seats had very little legroom"

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti positivi: "Friendly crew Good food Clean plane"
Punti negativi: "The boarding process was odd. The gate agent herded us all toward a set of doors but didn't open them for about 5 min."

Punti positivi: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants."

Punti positivi: "Staff at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Punti negativi: "Nothing."

Punti negativi: "My luggage arrived wet unprotected fron rain"

Punti positivi: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Punti negativi: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "food, entertainment"
Punti negativi: "I liked everything"

Punti positivi: "The food on flight."
Punti negativi: "Ground staff in Istanbul were very rude! Staff would not respond to lights turned on on the flight as well, for any assistance."

Punti positivi: "Great food, good selection of movies."

Punti positivi: "Nothing.... except the movies"
Punti negativi: "Everything....food and service. The airlines also Lost our bags...and till today cannot trace or find it. Went on a cruise with 2 pairs of clothes. How does an airline give a bag tag to a passenger without putting it in the bag???? 12 days and no bags.... terrible call center service too no help at all."

Punti positivi: "Great comfort and speedy service of beverage and breakfast"
Punti negativi: "They didn't pick up the dishes fast"

Punti positivi: "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."

Punti positivi: "best in all regards"
Punti negativi: "none"

Punti positivi: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti positivi: "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
Punti negativi: "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"

Punti positivi: "Staff was great."
Punti negativi: "the first flight (from Dhaka to Istanbul) was long, but great. full entertainment. the second flight from Istanbul to London had zero entertainment (the flight is obviously international and 4-5 hours long). there should be an easier way to request a vegetarian meal when i buy my ticket through your website. I shouldn't have to go through some convoluted way of contacting the airline to find if there is a veg option."

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti positivi: "I liked everything about this flight. As a first time international flyer, I couldn't have asked for a better Airline. They definitely went above and beyond to provide a great experience and vacation!!"

Punti positivi: "Plane was nice. Crew was very nice."
Punti negativi: "The plane was blazing hot. The in flight entertainment system was down for half the flight."

Punti negativi: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"

Punti positivi: "Service and food were very good, so happy to be fed and watered even though it was a short flight, really pleasant surprise."
Punti negativi: "The wait to go through security when we got to Rome, but I dont think the airline was the cause of that."

Punti positivi: "Flights attendants very nice, offered full meal if hungry"
Punti negativi: "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."

Punti positivi: "None"
Punti negativi: "Flight was delayed by one hour"

Punti positivi: "Still able to rest & crew very nice and helpful"

Punti negativi: "I was assigned a non-existent seat! How could that happen?! I had to sit in a leftover seat after everyone else had claimed theirs."

Punti positivi: "Ottimo il cibo."
Punti negativi: "Non era possibile vedere la mappa in tempo reale del volo."

Punti positivi: "Ottimo il cibo."

Punti positivi: "Pretty much everything"
Punti negativi: "Was late taking off"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Punti positivi: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Punti negativi: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Services is good ."
Punti negativi: "Food can be better"

Punti negativi: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Punti positivi: "Confort and kindness"
Punti negativi: "It was too cold"

Punti positivi: "Planes were on time and connections made."
Punti negativi: "One bag delayed as not put on flight and food could be better."

Punti positivi: "The crew were excellent and seats were comfy."
Punti negativi: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Punti negativi: "I congratulate the KLM crew!"

Punti positivi: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Punti negativi: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Punti positivi: "The crew is really welcoming"
Punti negativi: "The seats are too narrow and a bit too hard"

Punti positivi: "Pleasant flight"
Punti negativi: "We were delayed & missed our connection"

Punti negativi: "Troppo ritardo"

Punti positivi: "Everything was smooth and effortless."
Punti negativi: "Can’t think of anything."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Punti negativi: "Pay attention to passengers."

Punti positivi: "The flight was smooth, the service was friendly, and the food with plentiful."
Punti negativi: "Too much activity in the cabin during the flight."

Punti positivi: "the crew was nice"
Punti negativi: "Seat confort on long flights, leg rooms,"

Punti negativi: "lost baggage"

Punti negativi: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Punti positivi: "Gaps between seats are very narrow."
Punti negativi: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Punti negativi: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Punti positivi: "Light snack and complementary wine"

Punti positivi: "Landing"
Punti negativi: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Punti positivi: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Punti negativi: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Punti positivi: "Very friendly onboard personnel - I really had kind of homy feeling."

Punti positivi: "Very friendly and helpful crew."

Punti positivi: "Good selection of movies."
Punti negativi: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Punti positivi: "Professional crew. Good boarding."
Punti negativi: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Punti positivi: "Food was excellent, frequent and filling"
Punti negativi: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Punti negativi: "The movie selection did not seem extremely varied."

Punti negativi: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Punti positivi: "Left ontime and service was excellent."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Punti negativi: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Punti positivi: "Good service onboard, good food. On time."

Punti positivi: "Food was just fine, movie selection very good"
Punti negativi: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Punti positivi: "Delayed flight but staff apologized as for safety reasons."
Punti negativi: "Very late arrival"

Punti positivi: "Booked extra room seat which gave me good room for seating"

Punti positivi: "On time"

Punti positivi: "My bagage broke"
Punti negativi: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Punti negativi: "I don’t like the limited choice of drinks on these short KLM flights."

Punti positivi: "Cabin Crew was awesome."
Punti negativi: "Entertainment System was not working and no Non-veg food option in flight."

Punti negativi: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Punti positivi: "Usual professional and friendly service from my airline of choice for most destinations."
Punti negativi: "Nothing"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Punti negativi: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

"Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process."

"Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying."

Punti negativi: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."

Punti positivi: "Very friendly crew"
Punti negativi: "In-flight system had some errors"

Punti positivi: "The crew was OK, but nothing special."
Punti negativi: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("

Punti positivi: "Despite being a short flight, they gave food"
Punti negativi: "Nothing. All ok"

Punti positivi: "The crew was terrific."

Punti negativi: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti negativi: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."

Punti negativi: "Boarding clusterf..."

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti positivi: "Tight seat, was moved out of exit row because of my age"
Punti negativi: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Punti negativi: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"

Punti positivi: "Plane was new, and seatback screen responsive and functional."
Punti negativi: "Economy seats not very comfortable, very tightly packed together"

Punti positivi: "The transfer times were excellent"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Crew was very nice. Food was good and tasty."
Punti negativi: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."

Punti positivi: "It was only 2 hours"
Punti negativi: "Small plane, no movies"

Punti positivi: "Over all pretty good for price."

Punti positivi: "No extra charge for simple refreshments."

Punti positivi: "The Air France service was ok. Got me to my destination on time and alive."
Punti negativi: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "The cabin crew was super patient and accommodating of the passengers."
Punti negativi: "Cramped quarters"

Punti positivi: "It was on time"
Punti negativi: "Hard seats Boarding was 35 min delayed"

Punti negativi: "Leg space."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti negativi: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."

Punti positivi: "Nothing"
Punti negativi: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."

Punti negativi: "I don’t know why they keep making boarding with stairs and bus."

Punti positivi: "Average"
Punti negativi: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Punti positivi: "Food and service was good and price was acceptable"
Punti negativi: "Very long route"

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti positivi: "The friendliness and courtesy of the staff."
Punti negativi: "One piece of my luggage was left behind in Paris."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Standard on most parts with pleasant staff"
Punti negativi: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Punti positivi: "The airplane have great entertainment system. The cabin crew are very nice."

Punti positivi: "Free snack and drinks. Good service."

Punti negativi: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

Punti positivi: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Punti positivi: "The service"
Punti negativi: "Nothing"

Punti negativi: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Punti negativi: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"

Punti positivi: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Punti negativi: "All airlines need to remove a row of seats and give everyone just a bit more legroom."

Punti positivi: "Seat comfort in business class Professional and friendly crew"
Punti negativi: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"

"Good and efficient service. Food was quite poor though. And my seat hadn't been cleaned from previous flight (pockets still full of gargbage). Flight entertainment had a good screen, but audio with earplugs was terrible."

"The blankets are nice and warm and the staff are very nice. Serving breakfast at breakfast time not dinner and just a snack for late night instead of a meal."

Punti positivi: "overall"
Punti negativi: "Good"

Punti positivi: "Crew and stewardess were fantastic"
Punti negativi: "Bathrooms needed cleaning on the long trip from Addis Ababa to Houston! They were nasty because guys can’t seem to hit the hole. So there was urine on seat and on floor."

Punti negativi: "The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET."

Punti positivi: "Yes, the crew were nice and amazing"
Punti negativi: "Serve warm food not cold"

Punti negativi: "I changed my flight but they didn’t change it and now I’m stuck!!!"

Punti negativi: "Good crew"

Punti negativi: "Airport Addis Ababa is chaos."

Punti positivi: "crew good. seat base was not soft nor comfortable."
Punti negativi: "have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself."

Punti positivi: "The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight."
Punti negativi: "On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others."

Punti negativi: "Crews could have greet and serve passengers with a warm smile. Food was acceptable but not as good as Japan / Korean airlines . I suppose the low airfares reflect its Servicr."

Punti negativi: "Unsufficent information about boarding ..I missed my flight I will never use this service again ... complete waste of time"

Punti positivi: "But no in flight entertainment on the Addis to Tel Aviv leg"

Punti positivi: "so good and comfortable"
Punti negativi: "the plane was old though."

Punti positivi: "The flight was bigger. So didn't feel so cramped up"
Punti negativi: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"

Punti positivi: "I went for my honeymoon but ET never transported my luggage. I had to spend my honeymoon buying very expensive clothes and basic needs in Mauritius instead of relaxing. My luggage never came. I got it on my way back to Bamako. Nobody was even able to even trace my luggage or respond professionally on the phone. Out of hundreds of calls I made to them, they only picked up twice. ET screwed my honeymoon that I had planned for over a year. I'm so dissapointed that I don'y even want to claim reimbursement."
Punti negativi: "Office in Bamako and apperently even in Nairobi never picks up the phone ! The only time they picked up (in Nairobi) they were rude!"

Punti positivi: "The plane was spacious"
Punti negativi: "-The flight entertainment wasn't working -There was a delay, but no one from the airline communicated; we were just waiting and the waiting area didn't have sits"

Punti positivi: "Ground stuff was trying tobe very helpful but it ended with trying. Also they did not inform us about he change of stoping in Cairo"
Punti negativi: "Old airport that is uncomfortable with bad lounges that are not even worth going into."

Punti positivi: "Nice crew"
Punti negativi: "Poor registration, Long queue for bagage scanning in very hot airport Aircraft and business seat just medium"

Punti positivi: "Landing on time"
Punti negativi: "Limited choice of food- no vegetarian options, only meat."

Punti negativi: "They didn’t announce when boarding started/what zones were to go."

Punti positivi: "delayed departure due to weather , very limited information from the crew towards the passengers."

Punti negativi: "the layover in Dublin was too long--longer than scheduled"

Punti positivi: "On the sequrity check our watch was stolen. And we did not get any help from ethiopian airlines...we would like to get help."

Punti positivi: "Auto-adjusting windows"
Punti negativi: "Understaffed. The plane looked and felt old. Food was sub-par."

Punti positivi: "Served dinner"
Punti negativi: "the seats however were quite tight and there was no electrical plug for charging."

Punti negativi: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"

Punti positivi: "food and beer were fine"
Punti negativi: "4 flights ,4 delays. poor customer service . every thing is very slow ."

Punti positivi: "Extra comfort and quiet in business class worth cost"

Punti positivi: "NOTHING!"
Punti negativi: "everything about it, from the random cancellation of my flight, to missing my connection, and their inability to get me another flight, spending over 24 hours in travel for a mere 6 hour flight. No customer service, would never recommend Ethiopian Airlines to anyone."

Punti positivi: "Check-in and Boarding took forever. Cabin was very warm and passengers around me were extremely loud, practicallly yelling. Considering the flight was 3 AM, this was not appreciated."

Punti positivi: "I was pleasantly surprised at the entertainment. Other than that, everything was pretty good. Nothing stood out as exceptional and nothing was particularly bad."
Punti negativi: "The seats weren't the most comfortable, but on a 10 hour flight, nothing is."

Punti negativi: "Terrible food (chopped cold spaghetti with no flavor) and terrible service (crew forgot to offer me tea or water, did not come when called) and over one hour late with no apologies given"

Punti positivi: "The crew were very friendly and professional."
Punti negativi: "They lost my bag, there was no announcement that the flight was boarding."

Punti positivi: "Like a third world flight, I could not purchase a wifi. Service is excellent."

Punti positivi: "Boarding and the programmatically were fine."
Punti negativi: "It was a middle of the night flight and everyone was sleeping. The lights seem to come on every hour."

Punti positivi: "It is ok the flight"
Punti negativi: "No comment"

Punti negativi: "Luggage was lost"

Punti negativi: "non funzionava l'aria condizionata si moriva di caldo"

Punti negativi: "Aereoporto estremamente caotico"

Punti positivi: "Flight was on time"

Punti positivi: "Entertainment options were good and they fed you several times"
Punti negativi: "-changed flight schedule several times after booking ticket -3/4 segments were delayed causing me to miss connections - staff unaware of procedures -several mechanical problems with plane -still do not have bags after 7 days -no compensation provided for inconvenience -poor customer service"

Punti positivi: "They made sure we had plenty to eat"
Punti negativi: "My entertainment system didn't work."

Punti positivi: "The crew were courteous"
Punti negativi: "The air conditioning was malfunctioning and there were insufficient blankets on the plane."

Punti positivi: "The fact that I had a row of three to myself"
Punti negativi: "I asked for an extra cup of coffee (cups very small) which didn't arrive until I reminded the stewardess several times. Flight was only half full. The food was very bad. A pink sausage and very, very dry bread, which absorbed all moisture in my mouth."

Punti positivi: "flight left on time otherwise nothing noteworthy outstanding to mention"
Punti negativi: "- poor food (as usual) - no inflight entertainment (as usual) - no priority boarding"

Punti negativi: "allocated the worst seat on the plane despite choosing a different seat online"

Punti positivi: "Nothing"
Punti negativi: "Played a kids movie... I don't even think there was a kid on the plane. Everything about this flight had me feeling i wouldn't want to fly on Ethiopian again. Bad experience. Same as the flight above. Terrible food."

Punti positivi: "Flight crew services"
Punti negativi: "Insufficient drinks"

"It was a pleasant fly Boarding was chaotic from Paris Orly"

Punti positivi: "I liked nothing about this airline. Lucky I am life… Just when we took off , the pilot announced an engine failure, we returned to Marrakech airport waiting for information instead we were walked around the another from gate to gate, yet still no information. At 3:30 PM we were told that there is no flight that day. They put us in hotel at 8:30 PM. I am at the hotel at this time without information regarding the next flight . This is the worst airline I ever used in my life, not even some sort of customer service."
Punti negativi: "Expel ROYAL AIR MAROC from your list of offers Punish them for treating travelers like garbage. I expect a refund from the price I paid"

Punti positivi: "Yes"
Punti negativi: "Work on food"

Punti positivi: "Good service"

Punti positivi: "Late boarding ruined everything !!"
Punti negativi: "Late boarding! Crew lack of customer service skill! Food wasn’t good enough as well! ....etc"

Punti negativi: "We were delayed 5 hours in Casablanca without notice or explanation it was an officer who shared anonymously that the baggage handlers were on strike"

Punti negativi: "Long delays leaving NY JFK and leaving Casablanca (waiting for passengers on a connecting flight) and after landing at JFK. This makes it a very long day returning to NYC. Everything else was excellent (crew, equipment, entertainment, food)."

Punti positivi: "Crew was great"
Punti negativi: "They could have not been 2.5 hours late leaving my origin city and causing me to miss both of my connecting flights"

Punti negativi: "The Business Class seats are the same as Economy. Also the plane boards from the rear so Business Class has to wait to deplane LAST. Waste of $$$ Lost Luggage: Airline failed to get luggage onto connecting flight even though there were 2 hours in between flights."

Punti positivi: "Late from Dakar, couldnt provide accommodation at Casablanca, Late again from Casa entertainement system wasnt working on my seat"
Punti negativi: "Pretty much everything"

Punti positivi: "Crew was great love the extras like headphones, pillows, blankets and socks. I think the socks saved me on our long flight. Loved that you served tea and coffee after meals."
Punti negativi: "Food was not very good. Bathrooms were NASTY! The crew needed to server drinks more often and need more of a variety of juice add apple cranberry just a suggestion. The flight delay was horrible. You add 2 hours of delay to a 8 hour trip that stinks."

Punti positivi: "There was not a single thing that I liked about this trip/airline."
Punti negativi: "Absolutely no communication about boarding after my flight got delayed an hour until I heard "final call." Missed my connection in Morocco and got another flight over 6 hours later with no accommodation. Terrible food and entertainment. Boarding started an hour later but no communication again!"

Punti positivi: "Nothing. I fly long haul international flights like this at least twice a year and this was the worst experience I've had in 10 years."
Punti negativi: "Crew was rude, plane was uncomfortable, food was terrible, they canceled and rescheduled our flights for different days AND lost our luggage. Horrible."

Punti negativi: "We taxied around JFK for nearly an hour without as much of an announcement as to why we couldn’t get a gate. After a long flight, we just want some communication."

Punti negativi: "CI È STATO NEGATO L’IMBARCO PER OVERBOOKING. Scandaloso"

Punti positivi: "Great seats with ample space! Crew was very attentive."
Punti negativi: "Boarding seemed bit chaotic ..... no onboard entertainment ."

Punti positivi: "Nothing"
Punti negativi: "They didnt bring my bag from Dubai i had to stay 1 day without clothes"

Punti negativi: "We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home"

Punti negativi: "Some crew members were rude, they didn’t help paddy that needed help (lifting suitcases), they were impatient. The ground team didn’t know how to print the proper ticket....."

Punti positivi: "Seamless travel with professional crews and clean planes."
Punti negativi: "Transit in Casa could be better. The staff doling out the transit vouchers didn’t seem happy to do the job and look like they were giving charity to poor passengers. Passengers wee lining up outside the office without a sitting. Day use hotel includes food but the lunch was just a small piece of turkey over some steamed veggies...either the airline do good to its word to cater for transit passengers, or they don’t make any promise."

Punti positivi: "Crew was friendly and efficient. Seats and food were fine. Flight was smooth and on schedule.. Generous free checked baggage. Rare today!"
Punti negativi: "Boarding was a bit chaotic with passengers made to wait in the jcorridor for 10-15 minutes until boarding continued. Board when the bus is waiting and plane doors are open! On board my 787 flight, the tray tables were very hard to close, the entertainment system didn’t work, and the bathroom, while not filthy, could have been a little cleaner."

Punti negativi: "Delayed flight as they waited their passenger from Barcelona to arrive. Total chaos at baggage claim"

Punti positivi: "The flight was so smooth all the way and the crew were just cool. I love peace ✌️ lol"

Punti negativi: "Very poor help internationally"

Punti negativi: "This airline needs to reexamine its practices toward pregnant passengers. In addition to a high level of confusion and duplication around the release of liability forms I had to sign, there were also some unfortunate attempts by a (male) flight attendant to place a blanket between my pelvis and the seatbelt. No doubt these attempts were well intentioned, but it made me very uncomfortable. In the future, asking passengers if they would like a blanket for this purpose would be a much better practice."

Punti negativi: "Left an hour late with no explanation. They left the lights on for most of the flight. Very little legroom."

Punti positivi: "Great food great customer service"

Punti positivi: "Crew were friendly and professional"
Punti negativi: "entertainment and food"

Punti positivi: "The staff were kind and courteous. Our family loved being able to stay in a hotel during our layover in Casablanca."

Punti positivi: "This ia a great flight, i wouldn't to board time and again. ROYAL AIR MAROC"
Punti negativi: "NOTHING"

Punti positivi: "Dreadful sandwich on Ouag-Casa flight and porly trained brusque and slightly aggressive young male steward."
Punti negativi: "See above"

Punti negativi: "and i lost my bag as there were an overwight n the flight so air maroc decided to leave 17 bags behind. it is not received so far. no entertainment on the flight, food was bad, the craft was dirty."

Punti positivi: "The staff was nice"
Punti negativi: "Breakfast lacked nutritional value as it was carbs only, i.e. an assortment of 3 different types of bread/cake. My friend and I unboarded the flight extremely hungry and had to find breakfast on the street in a new country while waiting for a train from casablanca to marrakesh. Also, my friend's brandnew suitcase was damaged when we received it at the casablanca airport as it was missing a wheel."

Punti positivi: "Nice flight with excellent comfort in business class"
Punti negativi: "4 hours without no prior information before reaching airport. Received alert thru TripIt and couldn't reach for confirmation RAM in WDC, New York and Casablanca. Another funny story, I spent more than 10h in the more than busy business class lounge because when sent to Sky Atlas a very impolite lady told me that me that I have to go back to the airport as there was no room and she informed the housing service on that. Will avoid from now when possible to flight with RAM. SORRY!!!!!"

Punti positivi: "Service is terrible"

Punti negativi: "Airline routed bags to wrong destination"

Punti negativi: "The attitude on the crew faces they act like if they don't get pay for doing what they do pose to do"

Punti positivi: "Not much to like other than i didn't miss my flight"
Punti negativi: "Boarding was a nogjmare. Crew guy tried to make us check in our hand luggage. Not sure why. And we left later than expected."

Punti positivi: "NOTHING"
Punti negativi: "SEATS"

Punti negativi: "Extremely slow and disorganized boarding process. After a child threw-up on the flight, staff was inattentive to assist family."

Punti negativi: "it was very dirty and the bathrooms were broken not an enjoyable flight at all"

Punti positivi: "Staff be friendly."

Punti negativi: "Really the price is very expensive comparing to customer service which is null 0 , the food is nasty they make you feel like in the hospital , the crew is not helpful at all"

Punti positivi: "New and comfortable 787 plane; loading was very efficient"
Punti negativi: "Limited selection of entertainment"

Punti positivi: "Comfort Crew"
Punti negativi: "Food"

Punti positivi: "Punctual leg of the trip."
Punti negativi: "Disorganized boarding, old plane. Rude service."

Punti positivi: "The crew was pleasant"
Punti negativi: "1 hour late. Excessive security checks. My itinerary said that it would take almost 7 hours. In reality it was a 9 hour trip PLUS 1 hour to claim bag from baggage claim."

Punti positivi: "Landed safely. Short flight. Dark."

Punti positivi: "Airport"
Punti negativi: "The seat was ok (economy), food was ok and no entertainment system."

Punti negativi: "i have never seen more confusion in a boarding process. it seemed like none of the staff had any idea what was going on. right after boarding there was no paper goods in the bathroom nothings to use at all, they need to get things together.."