Ritardo sulla partenza di 1.5 ore. A
Ci sono stati ritardi...ù Siamo partiti con carico eccessivo... 500Kg. Siamo tornati al gate, scaricato il peso, fatto il carburante e ripartiti. 2 ore di ritardo
I bagagli non sono arrivati
Entertainment was difficult to operate
Ottimo aereomobile e personale cordiale.
not allowed to board due to shenigan visa which i was never informed about while booking my ticket
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "Big aircraft made it a smooth flight"
Punti positivi: "The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen."
Punti negativi: "The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through."
Punti negativi: "Seats not comfortable for long haul, better care"
Punti positivi: "Attention and comfort"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti negativi: "Boarding process could be better. They can board the end rows first and go back to the first rows. This will help with better flow with passengers not blocking the pathways."
Punti negativi: "Flight delays were unimaginable"
Punti negativi: "Better time management."
Punti positivi: "Good food and crew"
Punti negativi: "Free WiFi"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"
Punti positivi: "I’m so grateful for all the movies"
Punti negativi: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"
Punti positivi: "Plane is old and dingy. No charging available and the seats are so uncomfortable. Crew was just ok."
Punti positivi: "Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that."
Punti negativi: "Tell Air Hostess to be polite if any one asking for something it’s part of their job"
Punti positivi: "Every thing is excillent"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti positivi: "Better food ! I had food positing with the meat roll that was provided from Delhi The tv was not working"
Punti negativi: "Food has to be better"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "The entertainment selection was diverse."
Punti negativi: "Seats in economy were too cramped."
Punti positivi: "Good crew unlike previous experience a few months ago"
Punti negativi: "Food"
Punti positivi: "Good crew unlike previous experience few months ago."
Punti negativi: "Food"
Punti negativi: "Voli in ritardo"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Crew members were friendly."
Punti negativi: "Bathrooms need freshners, many passenger, infants , kids use it. It smell not unclean ."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."
Punti negativi: "Troppo freddo"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Treated with kindness and courtesy by ground and cabin staff."
Punti positivi: "Window seats on the upper deck have additional luggage storage bins and seem to have more leg room than seats on the main deck."
Punti negativi: "Keep all babies in one section of the aircraft"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti positivi: "Staff were efficient and friendly, constantly offering juice and water."
Punti negativi: "Boarding could have been a lot better organized they need to do it the same way Lufthansa does in Los Angeles"
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
This was fine. The plane was smaller than I expected but that is fine.
Better inflight entertaining, good quality food.
Direct flight is the only plus. Otherwise food is poor quality and the bags took forever to arrive in Toronto. They were fast in Delhi airport though.
Punti positivi: "None"
Punti negativi: "Non3"
Punti positivi: "Comfortable"
Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"
Punti positivi: "Service was impeccable. In flight entertainment was good"
Punti negativi: "Food was nothing special"
Punti negativi: "Both Air Canada flights were late The agent responsible for boarding was an angry person"
Punti positivi: "We have been using Premium Economy on various airlines I’ve the last several years for our frequent travel between the USA and destinations in Europe and Asia. The Air Canada experience was one of the very best (along with Lufthansa). The entertainment system was superior, food was great, service was attentive and comfort was as anticipated. The availability of power for iPads and computers was more than sufficient. I’m sure that a lot of the satisfaction came from flying on a Dreamliner but Air Canada is still at the top in our minds (and future plans)."
Punti negativi: "The only complaint would be that the cabin was quite cold on our return trip. I could have been better prepared myself so I need to take most of the blame. The cabin crew did take steps to adjust the temperature but it would be unreasonable to expect the aircraft to meet the comfort expectations of every passenger. Next time I will just bring a light weight hoodie."
Punti positivi: "Getting off."
Punti negativi: "I had a seat with a drip, probably condensation, that feel on my head and face throughout the flight. At one point during takeoff it was a steady stream of water. I sat with a napkin perched on my head and would mop up the water between events. That was a first! And with a long 14 hour flight, not welcomed."
Punti positivi: "The quick route was good (that's the only reason I *might* consider choosing this Air Canada flight again in the future)."
Punti negativi: "On a flight to India, full of people of Indian origin, Air Canada served TERRIBLE imitation-Indian food. The "naan" bread was like a thick cracker, and the vegetarian curry was unedible. Samosas were soggy (they should be crisp on the outside). The Sikh man next to me complained over and over to the flight attendant. Of all the types of food to serve, leaving Vancouver, why not showcase great Canadian seafood or cooking? Everyone going TO India will soon get to eat amazing local Indian food, so why risk making poor-quality imitation Indian food?"
Punti negativi: "Originating flight got delayed . Air Canada simply declined to accommodate in the next available flight even though I had single ticket with Air Canada and AIr India completing the final sector from Delhi to Bhopal and back."
Punti positivi: "Very good flight experience"
Punti negativi: "good planes, good services"
Punti positivi: "Smooth flight."
Punti negativi: "An hour late leaving due to lack of gate staff. Employee called for help but was slow coming to help. Father with a little child insisted that he needed to reclining his seat so very cramped. (He had an empty seat beside him)"
Punti positivi: "Nothing"
Punti negativi: "Everything except the snow in Canada"
Punti positivi: "The staff were great!! So friendly and helpful although it was an hour wait to get to customer service she was very helpful in getting me on a flight hours earlier than the one I was booked on. She was very empathetic to the fact I was supposed to be in Calgary at 10:30am and the flight I was booked on wasn't going to get me there until 11:30pm"
Punti negativi: "All day I had been reset for flights I were going to miss. When I fianally made it to Toronto and I get put on the 3rd flight to leave for Calgary...thankfully for the last noted above. In the end I missed my ride from the airport and had to rent a car. It made for a very long day!! Although the staff were friendly I just felt shuffled all day"
Punti negativi: "Selection of movies was not up to par.The movies were all old with few new ones.Hoping the section would be better next year. Crew at front desk should be more organised in the boarding procedures at both toronto and delhi."
Punti positivi: "Direct flight saved time."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti positivi: "Everything"
Punti negativi: "The food on the flight to/from Delhi was too spicy to my taste. I'm generally allergic to certain spices and ended up eating next to nothing during the flight."
Punti positivi: "Airbus 787"
Punti negativi: "I was unable to board that flight since I did not have transit visa for Canada and no where it was mentioned anywhere on Kayak's website. Nor on confirmation email as well. I was not aware of the same despite having travelled to states couple of times in the past. I had to purchase ticket from another carrier at the last moment on the airport."
Punti positivi: "My onward journey was great. Return was not so. As a gold member I would have appreciated an upgrade. In a long flight I would have appreciated more water served regularly."
Punti positivi: "Does not alert passengers they need an ETA before checking in. Waste of time"
Punti negativi: "and unexpected change of flights led to cancellation of flighs. Never ever Air Canada or related airlines"
Punti positivi: "Nothing."
Punti positivi: "Comfort of the flight."
Punti negativi: "Food was too spicy and had too much salt. Food quality needs improvement. Asked crew about the name of a food item and they didn't know."
Punti positivi: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."
Punti positivi: "The direct flight was good time saver. The food was alright and the crew helpful and friendly."
Punti negativi: "The seats were uncomfortable. In the same class, Lufthansa was more comfortable..."
Punti positivi: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Punti negativi: "During a short flight there is not much to experimented and less to comment."
Punti negativi: "For the price, the length and the fact that it was an international flight. I would have expected not to be required to paid for luggage and to have some food been provided to us. In particular, after the return flight was delayed considerably due to airplane issues."
Punti positivi: "Timing. Getting to Delhi in 14 hours is really a timesaver. The seats have good space too, even when I am 6 feet tall, there is adequate leg room."
Punti negativi: "Awful food Horrible boarding Terrible service and really no treats Seriously stingy about weight."
Punti positivi: "There we're many open seats due to a problem with connecting flights, so my son was able to stretch out across the middle chairs to sleep."
Punti negativi: "the food portions we're small, and we only had a small muffin towards the end of the flight. Ive never left an international flight hungry before. I was shocked that we did not have an actual meal at the end of the 8 hour flight."
Punti positivi: "Wel,l my flight out of SFO was delayed by an hour and ~20 minutes, which was the length of my layover in Toronto. The pilot was able to make up some time in the air, but I still had to go through customs, security, and then run through most of the Toronto airport with only 25 minutes (before my flight left, probably even less because they close the doors before take off). I was off the plane at 7:30. My flight to Charlottetown was on-time, leaving at 7:55. The nicest male flight attendant on the plane moved me to a seat right before first class and put my carry-on in the closet at the front so I could be of the first off the plane! I ran through the airport, customs, security and all. I got to the gate at 7:41. The lady at the gate saw me running from far off and asked if I was Michelle. She was so happy that I had made it and let me catch me breath before I boarded. The delay on the first flight was very unfortunate and stress-inducing, but all the Air Canada people I interacted with along the way were very wonderful."
Punti negativi: "The delay."
Punti positivi: "The boarding was painless. We could board early since we were in Zone 1."
Punti negativi: "Not enough space for overhead luggage. The crew looked overworked and stressed. Had to ask the stewardess 3 times for the same order. The seats weren't really an upgrade, it was just a Window and Aisle seat with a table in between. The service was not any better than economy. The Upgrade didn't feel like an upgrade. We will definitely think twice before booking with Air Canada."
Punti positivi: "Boarding by zones worked efficiently and boarding was quite smooth. Flight was smooth as well."
Punti negativi: "First time flying this airline and I was surprised to see TVs on the plane though they had a smaller selection than other airlines. They made an announcement at the gate before boarding that anyone with a US passport had to complete an info card. I feel that was an inefficient way to collect that information as people who arrived after the announcement did not complete it. The card seemed a bit pointless."
Punti negativi: "You put me on Delta once I got to Detroit. Confusing and exhausting when you're not use to different airports and flying."
Punti negativi: "service was not that great"
Punti positivi: "Friendly staff and crew."
Punti negativi: "Although entertainment choices were very good but there was only one hindi movie. I was expecting better bollywood choices for a flight starting in Delhi."
Punti positivi: "Flight crew were fine. Flight itself was uneventful."
Punti negativi: "Flights were all over booked. People were being bumped, flights delayed. We were in the Toronto airport for 8 hours. We missed our connection in Denver. The Air Canada people on Toronto said someone would be waiting to help us get a hotel and a new flight when we reached Denver. In realit, the stewards on the flight just gave us a card with a customer service number, said call this number and they will get you accommodations. So no one was at the gate to meet us and no one ever answered the phone!! We were on hold for 48 minutes. We were stuck in the airport for ten hours, through the night, until another flight could be arranged. We had to find someone on United to get us on a new flight. My daughter and I were at the end of 24 hours of flying and expected that what we were told would be carried out. I was not impressed with the way this was handled and no apology or compensation from Air Canada for the delays and sleeping on the airport floor!!"
Punti negativi: "My carry on bags were checked in till Toronto and NOT lax ??? Checkin crew not helpful caused me lot of grief- I had to get the bags out from customs at Toronto and then take them on board for the flight to LAX- Customs and immigration- unnecessary hassle!!"
Punti negativi: "Flight was delayed four hours. After landing, sat on the runway for one hour waiting for a gate. horrible."
Punti positivi: "Seats seem slighly bigger and it had a good configuratiom with only 2 seats on the outside rows."
Punti negativi: "Older aircraft with poor air circulation, i couldnt feel the air con. I dont like the idea of an 8hour flight where you need to bring yoir own entertainment device or rent of theirs but having only limited outlets to charge devices."
Punti negativi: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."
Punti negativi: "In my flight to India, I was asked to check in my hand baggage at Calgary. This bag got left behind in Toronto and I received it in India after 2 days. This was a big inconvenience. I wish Air Canada had compensated me for this inconvenience. On my way back, my checked in baggage was badly damaged. I realize that the airline is not responsible for this and it is the airport crew. Overall a good experience. I will definitely take this flight again, but will not check in my hand baggage. The crew is very friendly and helpful - great service."
Punti positivi: "I enjoyed the entertainment option."
Punti negativi: "Wish there were more choices for new movies."
Punti positivi: "I like the service s over all"
Punti negativi: "I booked my seat 24 hours prior to my flight and I got a different seat at check in. Not happy at all."
Punti positivi: "the seats reclined better than most in my experience"
Punti negativi: "it was too hot. the vegetarian food was vegan. it was not filling - very small portion and no protein or fats to make you full for dinner! flight was delayed about 1 3/4 hours"