Ritardo sulla partenza di 1.5 ore. A
Ci sono stati ritardi...ù Siamo partiti con carico eccessivo... 500Kg. Siamo tornati al gate, scaricato il peso, fatto il carburante e ripartiti. 2 ore di ritardo
My baggage was lost for several days
Very disappointed in Lufthansa
I bagagli non sono arrivati
The flight was cancelled. I asked Kayak for a refund by email. No answer.
They cancelled my flight day before without any support to rebook.
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
SEATS WAYTO CLOSE. Zero leg room.awful experience!!
The flight was delayed and communication was poor. I went from jogging to my gate (because I thought the plane was boarding) to standing in a line for two hours with several hundred other people -- taking a variety of flights and wondering why we were standing in yet another line, in a hallway not at the gate. One woman screamed announcements in front but with so many in the line her voice could not be heard. Had I known what was going on I would have used the bathroom, gotten a drink and a snack. I would still have had to wait, but at least I could have been comfortable.
I choose Lufthansa cause it’s a good airline with great quality but this one was soo old and poor. Food was terrible. Blankets and pillows very old, looked like they were like used. The chairs were soo uncomfortable
Punti positivi: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Punti negativi: "Hire better competent people!"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Punti negativi: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"
Punti negativi: "Excellent! Got us home on time and with great service! Thank you"
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "The airplane crew were very reassuring"
Punti negativi: "Gate was changed 3 times and flight was delayed 2 times too!"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Smooth. No turbulence. On time."
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Nice comfortable flight"
Punti negativi: "Crew was not necessarily warm or curteous"
Punti negativi: "Voli in ritardo"
Punti positivi: "I was on exit place so there were a lot of room space. Flight was only 1 hour."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Best part was how Lufthansa took care of travellers whose connection time was short. They had ground crew waiting and who escorted us through customs, and then drove us to the gate. This is how passengers should be treated. ~ Excellent movie selection ~ Great flight attendants"
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "The flight was smooth and the flight attendants were very polite and helpful. It was a great experience"
Punti negativi: "The bathroom was a bit smelly"
Punti positivi: "Crew was helpful"
Punti negativi: "The plane was 1 hour late and the plane wasn't even at the gate for its expected departure time. The boarding process was too long and take off took too long, thus causing me to miss my connecting flight. So that I missed my Saturday interview."
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti negativi: "Troppo freddo"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Food service everything"
Punti negativi: "Everything was just perfect"
Punti positivi: "entertainment options were great"
Punti negativi: "rushed from connecting flight and then had to go through passport security check point"
Punti positivi: "great service and entertainment throughout the flight. great airport and lots of amenities to enjoy while on our layover."
Punti negativi: "boarding economy all at once created two long lines and some confusion"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Ci hanno perso il bagaglio e non c’è un costumer service adeguato, non ci hanno mai risposto
Plane was delayed for 2 hours
Volo tranquillo e puntuale, personale gentile e disponibile. Imbarco da migliorare
It took 50 minutes to get through the bag drop queue. Only 1 staff member checking boarding passes and ID. No point having 14 bag drop machines when the bottleneck is the ID Check.
Punti positivi: "Piloti e stuart di bordo gentili, simpatici e competenti"
Punti negativi: "Il distanziamento sociale e le misure anticovid"
Punti positivi: "Flight crew, especially the lead pursuer is very good and demonstrated a professional and courteous attitude"
Punti negativi: "seats don't recline, no entertainment system"
Punti negativi: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
Punti negativi: "Puntualità"
Punti negativi: "Last flight of the night always running late"
Punti positivi: "The crew were welcoming and friendly and once we were able to board it was all very efficient. The pilot then kept us informed about delays and progress at all times."
Punti negativi: "Mykonos Airport is chaotic, our plane was delayed but there was no communication and the information boards were not updated. There are no Easyjet staff members anywhere so you are just left to get on with it. The plane was a small so this meant little leg room - just about okay as a short flight."
Punti negativi: "1 hr delay. It should be more punctual"
Punti negativi: "1.5 hr delay!!"
Punti positivi: "Very attentive cabin crew. Great service, great pilot and cockpit crew. All flight information was very well communicated. Smooth landing effort during thunderstorm activity."
Punti negativi: "Boarding process was not as effective at Gatwick airport as expected."
Punti positivi: "Crew was great however this review came too late as the company is inbankruptcy"
Punti negativi: "Delayed flight"
Punti negativi: "31/2 hours delay, worse place landing no air conditioning"
Punti negativi: "Sedili scomodi"
Punti positivi: "niente"
Punti negativi: "sempre fanno ritardo e questa volta addirittura 4 ore!!!! Mai piu' comprero' un biglietto EasyJet"
Punti negativi: "The only thing I can seriously complain about is the departure board said."boarding" shortly after we landed early, and were to have a 2 hour layover. I had planned to browse a store but when we saw "boarding", we ran across the terminals only to find the information had been false. Uncool!"
Punti positivi: "Personale poco collaborativo e "saccente""
Punti negativi: "Fanno pagare 60 euro per imbarcare un bagaglio a mano appena fuori dai limiti ( una ruota non entrava nel misuratore) per poi.. imbarcarlo in stiva comunque in quanto oltre 70 bagagli a mano non sono ammessi a bordo. Mi sono sentito.. Derubato!"
Punti negativi: "La puntualità dei voli"
Punti positivi: "Tutto nella norma, a parte una tessera del valore di 4.50 consegnata per scusarsi del ritardo, ma che ovviamente non valeva all'interno dell'aereo. senza parole!"
Punti negativi: "Il ritardo spropositato e le informazioni mancanti su di esso."
Punti positivi: "volo in orario"
Punti negativi: "Ho dovuto mettere il mio bagaglio a mano non sopra di me ma due posto dietro, e salivo con easyjet plus tra i primi..."
Punti negativi: "Imbarco e sbarco sotto la pioggia. Ritardo in partenza e all'arrivo."
Punti positivi: "Si"
Punti negativi: "Era un po' in ritardo"
Punti positivi: "Precisione, ordine, comodità."
Punti negativi: "Molto tempo in piedi nel corridoio dopo il gate ad aspettare. Potevamo restare seduti comodamente ma per il resto viaggio buono."
Punti positivi: "Sempre perfetto"
Punti negativi: "Volo in ritardo"
Punti positivi: "Nothing"
Punti negativi: "The plane was grounded they got another plane bussed to it, standing on the staircase in the pouring rain, it was cold all the way"
Punti positivi: "Con Easyget abbiamo viagiato bene"
Punti positivi: "Great service landed early both ways defo use again"
Punti negativi: "Nothing"
Punti negativi: "Ritardo pari al viaggio"
Punti negativi: "no entertainment no food, no snack, no drink scary landing due to strong, gusty wind in Innsbruck"
Punti negativi: "1 hour late both ways"
Punti positivi: "On time"
Punti negativi: "Seat comfort is terrible. Seats do not recline, room is tight. On outbound flight to Malaga, crowded with partying people - in flight was like a nightclub or bar. Charge for water."
Punti positivi: "Fly leaves on time"
Punti negativi: "Seat too small and did not move, no entertainment and no food"
Punti positivi: "The pilot was the most skilled ever. Was one smooth flight. Hardly felt anything during landing."
Punti negativi: "I liked everything."
Punti negativi: "EasyJet flight was delayed in boarding by over an hour. It happens. What's bad is they knew it many hours in advance but they still made passengers check in and go through security only to wait in a departures area without enough seats, meagre food offerings, and poor air conditioning service."
Punti negativi: "Quasi un ora di ritardo"
Punti negativi: "Oltre 5 ore in aereo per un volo da 2h20m è davvero incredibile"
Punti positivi: "Overall Easyjet is an ok airline, I will continue to fly with them, however, small things like paying extra for speedy boarding and then not having a separate line is a real disappointment. Given the option I would pay a the extra to fly with a better airline, however, being from Northern Ireland we are limited to what we can have."
Punti negativi: "posti troppo strtti"
Punti negativi: "Personale maleducato ed impreparato. Pessima gestione imbarco con lunga attesa perché incapaci di gestire anteriore e posteriore."
Punti negativi: "Siamo partiti con 40 minuti di ritardo"
Punti positivi: "Prezzo, puntualità, orari"
Punti positivi: "Purtroppo nulla."
Punti negativi: "L’attesa all’imbarco, l’eccessiva per non dire esagerata erogazione dell’aria condizionata sia al gate che all’interno dell’aereo, la freddezza del personale di bordo ed il ritardo del volo di quasi mezz’ora."
Punti positivi: "volo con arrivo in anticipo, educazione del personale di bordo, e volo tranquillo, qualche poco di sobbalzi 15 minuti prima dell'atterraggio dovuti a problemi atmosferici.Poi atterraggio perfetto, senza problemi."
Punti negativi: "la richiesta di offerte per bambini in africa, in quel contesto, su un aereo alle ore 22,35 ........"
Punti positivi: "I thought the food was good."
Punti negativi: "Our flight was delayed for an hour and a half and we had to sit on the plane for the entire time. The staff was rude and short. I don’t think Americans are very populated. Food selection was very limited, but at least we got a KitKat bar. They were out of all the sandwich food/main dishes."
Punti negativi: "Flight delayed - departure hall like a barn - stands 30 min before boarding"