Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.
Chris, my attendant was the nicest I’ve ever had. I’d fly Swiss just for him
Punti negativi: "Check-in!!"
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti negativi: "The seats are small with very little leg room"
Punti positivi: "Food was good ."
Punti negativi: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Punti positivi: "The crew was very accommodating"
Punti negativi: "Entertainment system was old and with few choices"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "I was in business class and it was great. The staff the food and the seats were awesome."
Punti negativi: "I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat."
Punti positivi: "Crew was amazing. Good movie selection. Pretty comfortable."
Punti negativi: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Punti negativi: "Flight was delayed and missed 2nd flight due to delay"
Punti positivi: "Seats very comfortable; real feather pillow! Everything was on time."
Punti negativi: "Breakfast consisted only of sweet items -- I didn't touch it."
Punti positivi: "plane was clean"
Punti positivi: "Loved the crew from Zurich to sf. Amazing service"
Punti positivi: "The crew was polite and we arrived safely."
Punti negativi: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Punti positivi: "The flight was good. Fairly good food"
Punti negativi: "Made me check my bags on my way back for no reason"
Punti positivi: "Baggage out fast Separate bus for 1st and business"
Punti negativi: "Cabin was cold Seat not as comfortable as other business classes"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "the crew was great."
Punti negativi: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."
Punti negativi: "Delayed 45 mins making transfer for international flight difficult"
Punti positivi: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Punti positivi: "Quick, clean, flight."
Punti negativi: "Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though."
Punti positivi: "Best flight for a long time. great service and entertainment."
Punti negativi: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
Punti positivi: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Punti negativi: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Punti positivi: "The booking to a new flight was seamless."
Punti negativi: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Punti positivi: "Nice Aircraft, nice crew"
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti negativi: "I paid to upgrade my seats and they were still tiny. I could not straighten my legs. The armrest also doesn’t go up all the way, so couples flying overnight together, beware!"
Punti positivi: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"
Punti positivi: "food!"
Punti negativi: "space at my feet"
Punti positivi: "Everything !"
Punti negativi: "No seat entertainment."
Punti positivi: "Most things were great"
Punti negativi: "Flight was delayed and almost missed my second flight"
Punti negativi: "We had almost 8 hours delay"
Punti positivi: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Punti negativi: "-That I can't always fly Swiss"
Punti positivi: "Food"
Punti negativi: "Lack of screen for watching movies."
Punti positivi: "Entertainment options were pretty good."
Punti negativi: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."
Punti negativi: "Could use some more seating space"
Punti negativi: "Major delay"
Punti positivi: "crew was friendly, little snack was delicious"
Punti negativi: "Just before landing in Zurich the flight attendant started to announce the gates for flight connections. I was on tight schedule trying to make my connection to Amsterdam. He first started to give my gate number, but then said there won't be flight to Amsterdam until the next day. I was very worried. When landing it was very difficult to find anyone working for Swiss to assist me. Then someone told me that my flight would be leaving in 3 minutes. I asked to be rushed through line, but everyone said not too worry because plane would wait for me. When I arrived at gate there was no one there. Then it took quite a while to find another Swiss employee to help me. There seemed to be a lot of confusion."
Punti positivi: "It was nice to be given a 20 euro voucher for food and beverage, due to the 5 and a half hour flight delay."
Punti negativi: "There was much confusion and no one seemed to know what was going on with this flight. By the time I reached Schipol all trains and trams had stopped. I had to pay an extra 40 euro for cab home that night."
Punti positivi: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Punti positivi: "Good service inflight"
Punti negativi: "You have to pay for second piece of luggage flying from US to Asia. Most airlines allow two pieces for these destinations even for economy class."
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Punti positivi: "The food was good and I enjoyed the Swiss chocolates."
Punti negativi: "The Seats were real cramped and the entertainment system was outdated"
Punti positivi: "The staff was courteous and pleasant"
Punti negativi: "The exit seats were extremely cold, I had to put on my jacket gloves hat and ablanket Didn't eat dinner, breakfast was all sweet things"
It was on at the terminal we were at in Las vegas, we were all the way at the end of one of them, I think it was c.... Dates 41 42 and 43.... They were in a row from left to right and we were scheduled for 42.... Right before that 41 was loading and yet the line started on the right Chris crossed 43 42 over to 41 causing foot traffic confusion, and yet the left side in front of gate 41 was relatively empty...... Eventually some Delta step did come out and assist but for about 40 minutes it was quite confusing and crowded
Punti positivi: "Crew is amazing and friendly"
Punti positivi: "Customer service as always"
Punti negativi: "Nothing!"
Punti positivi: "Crew was extremely friendly, service was great, and dinner was awesome"
Punti negativi: "Flight was late for one hour"
Punti positivi: "Nice plane, good service and pilots, great landing - no issues at all."
Punti positivi: "The crew."
Punti positivi: "The crew was great!"
Punti negativi: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Punti negativi: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Punti positivi: "The movies"
Punti negativi: "They didn’t have any blankets left it was really cold on plane"
Punti positivi: "5 hours delay"
Punti negativi: "5 hours delay"
Punti negativi: "The area in the back of the plane by my seat smelled like dirty feet."
Punti positivi: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti positivi: "Informative communications during delay"
Punti negativi: "Rushing to board resulting in bad customer service during boarding"
Punti positivi: "The crew did their best to accommodate for the hot mess."
Punti negativi: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Punti positivi: "Food and entertainment not applicable"
Punti positivi: "Staff were friendly and helpful. Planes were clean and food excellent in first class."
Punti positivi: "On time"
Punti negativi: "Small air craft"
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "Staff is friendly."
Punti negativi: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti negativi: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "Great flight attendants and very clean"
Punti positivi: "Timely, organized, polite staff and pilots. Delta gets 5 stars all around."
Punti negativi: "WiFi wasn’t working but we were informed so not really a negative just an observation."
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti negativi: "Delayed due to problem with the door"
Punti positivi: "Time of the flight"
Punti negativi: "Space in the plane"
Punti positivi: "Every single detail was outstanding"
Punti negativi: "Food"
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti positivi: "Great movies...."
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti positivi: "early take off and early landing"
Punti negativi: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Punti positivi: "Understanding crew, and a helping attitude"
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "Nothing"
Punti negativi: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Punti positivi: "Charging stations and in-flight texting."
Punti negativi: "The pretzels were oily and nasty"
Punti positivi: "Row 40 was uncomfortable due to inability of seat adjustments."
Punti negativi: "Couldn't adjust seat"
Punti positivi: "The entertainment"
Punti negativi: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"
Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."
Punti positivi: "the staff"
Punti negativi: "your seating is ridiculous, to the point of dangerous! People could never get out of the seat rows let alone the isles. I will seriously avoid flying Delta again as there is no concern for safety or comfort. It is obvious they are more concerned with money than costumer service!"
Punti positivi: "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
Punti negativi: "The flight was delayed but there was nothing the airline could do because it was beyond their control."
Punti positivi: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Punti negativi: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Punti positivi: "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
Punti negativi: "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."
Punti negativi: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Punti negativi: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Punti positivi: "Left on time and got in early"
6 hour delay, cancelled connection flights, a 14 hour trip turned into 32 hours.
Charges for simple things like blankets and headphones, Wi-Fi was double other flights, crew was passive aggressive, only served one meal on 11 hour flight, very bad quality meal and very small. Will not be flying with again.
Terrible seats terrible food terrible everything
Security lines were crazy, even in Fast Track.
Crew were pleasant. Food preparation could have been better
Ottimo aereomobile e personale cordiale.
The food in the morning could be better .
The food on business class.
2 Times gate changed than final hour my seat changed , I think someone else paid better than me
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Very happy with my flight
There was no special meal on board even though I spent hours on hold to request one!
Punti positivi: "yes great"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "the flight was well organized, the service appropriate, and the travel smooth and on time."
Punti negativi: "the seat did not recline. the touch screen for movies and albums was not working reliably."
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti negativi: "Refused to change my flt date after I realized I made a one day mistake inadvertently. I called within 10 minutes afterwards. This was 6 months before the actual flt date. Customer service was snarky, unapologetic, and almost happy that I could not change the date or get any kind of refund."
Punti negativi: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Punti positivi: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "The notifications for the change of gates by Lufthansa."
Punti negativi: "Dairy free option for snack. Larger stock of drinks (Ran out of Beer). Made sure the luggage is loaded on to the plane! Communication to inform passengers that no luggage had made it to Birmingham as people were waiting around for hours!"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Good crew unlike previous experience a few months ago"
Punti negativi: "Food"
Punti negativi: "Any entertainment"
Punti negativi: "Voli in ritardo"
Punti negativi: "It was weird that for dinner the meal was vegan as requested, but the breakfast was not and so couldn't eeat it. It was weird that one meal was correct and the other was so lacking."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Same as above same as a bove"
Punti negativi: "Same as above"
Punti positivi: "Everything was great. The crew was outstanding!"
Punti negativi: "Nothing"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti negativi: "There was an issue on the bus to take us to the teminal cuz a passenger took another's passenger's backpack which looked exactly the same but they made us wait on the bus til the mix up was settled. A lot of the passengers got frustrated cuz we had connecting flights and the workers by the plane didn't care including the bus driver. We finally went but we almost missed our flight .we had to literally run to the gate to make it."
Punti positivi: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Punti negativi: "I did not like the fact that I was not on this flight."
Punti negativi: "Troppo freddo"
Punti positivi: "Good service"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti negativi: "Flight delay due to connecting flight"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti positivi: "Quick Trip, Friendly Staff"
Punti negativi: "Spacing of seating due to covid."
Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"
Punti positivi: "Friendly crew"
Punti negativi: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."
Punti positivi: "Professional crew"
Punti negativi: "Depart on time"
Punti positivi: "Crew, seat"
Punti positivi: "Will never purchase tickets through kayak ever again"
Punti positivi: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Punti negativi: "flight was delayed, 2nd Austtian flight delayed in the same day"
Punti positivi: "Puntualità"
Punti positivi: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Punti negativi: "Poor selection of films on the entertainment system."
Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"
Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"
Punti positivi: "The crews are very polite."
Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."
Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."
Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"
Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."
Punti negativi: "Seat !!"
Punti negativi: "late flight once again"
Punti positivi: "Service was good and the crew was courteous and friendly"
Punti negativi: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"
Punti positivi: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."
Punti positivi: "Overall it was a good trip and staff was helpful."
Punti positivi: "Comfortable"
Punti negativi: "None"
Punti negativi: "The flight had delay more than 45 minutes I lost my bus connection"
Punti positivi: "food was great. Slightly cold in cabin."
Punti negativi: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Punti positivi: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Punti negativi: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"
Punti positivi: "On time"
Punti negativi: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Punti negativi: "Let some people pass first even though they arrived after us and we al had same tickets (or gave preference for no apparent reason), I did tell thecgate agent and he apologized"
Punti positivi: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Punti negativi: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Punti positivi: "Not much!"
Punti negativi: "No one available nor willing to help with checking process. Told to just try the checking machines."
Punti positivi: "volo cancellato dirottato con swiss via Zurigo."
Punti negativi: "May bags didn't make the transfer and were sent on to me the following day."
Punti positivi: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Punti negativi: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Punti positivi: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Punti negativi: "Anche oggi 20 minuti di ritardo"
Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"
Punti positivi: "Nothing"
Punti negativi: "Everything"
Punti positivi: "Friendly staff"
Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."
Punti positivi: "The crew"
Punti negativi: "The food and the boarding at Vienna airport"
Punti positivi: "N/A"
Punti negativi: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Punti positivi: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Punti negativi: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."
Punti positivi: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Punti negativi: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Punti positivi: "Crew anf foid - great!"
Punti negativi: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Punti positivi: "Seats, crew, nice plane"
Punti negativi: "Delayed flight. Random boarding,"
Punti positivi: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Punti negativi: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."
Punti positivi: "Compared to most American crews the Aus crew was helpful and outstanding."
Punti negativi: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Punti positivi: "Nothing"
Punti negativi: "Everything"
Punti positivi: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Punti negativi: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Delay and change of terminal last minute
L'atterraggio è stato un po' brusco
They canceled our flights but the flight went on anyway.
Punti positivi: "Yes, Very good"
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Overall a nice and good flight"
Punti negativi: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Comfort"
Punti negativi: "Wifi on klm"
Punti positivi: "Information sharing by pilots and crew. Economy class leg room is good."
Punti negativi: "All good up to the level"
Punti negativi: "Still don’t have my luggage yet"
Punti negativi: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Punti positivi: "Loved the smooth ride."
Punti negativi: "Bathroom was pretty nasty"
Punti positivi: "Great airline"
Punti positivi: "Crew was great, very responsive and hospitable!"
Punti negativi: "more lunch choices, especially choices without dairy products."
Punti positivi: "The seat was a little uncomfortable but the crew were amazing."
Punti positivi: "The friendliness of the crew"
Punti negativi: "Troppo ritardo"
Punti negativi: "Entertainment"
Punti negativi: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Punti positivi: "Food, entertainment and crew was exceptionally friendly."
Punti negativi: "Seats not great for such a long flight."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Punti positivi: "My seat at the window was great and the staff really friendly and courteous!"
Punti positivi: "very attentive crew"
Punti negativi: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Punti positivi: "Good food, friendly service"
Punti negativi: "More trash pickup; only one round of beverage service"
Punti positivi: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Punti negativi: "Less legroom, storage space, bad food, few movie options."
Punti negativi: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Punti positivi: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Punti positivi: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Punti negativi: "Nothing"
Punti positivi: "Very pleasant, professional crew"
Punti negativi: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Punti negativi: "Still waiting to board after missing this connection had to be booked on another airline"
Punti positivi: "Staff very pleasant"
Punti negativi: "Evening snack was not the greatest breakfast was pretty food"
Punti negativi: "Very slow service at checkin, was not even available when I arrived at the airport"
Punti positivi: "Good selection of movies."
Punti negativi: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Punti positivi: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Punti negativi: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Punti positivi: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Punti negativi: "That it didn’t happen."
Punti positivi: "The leg room, was surprisingly roomy"
Punti negativi: "The food and that there was no entertainment."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti negativi: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Punti positivi: "Flight crew; legroom even in cheap seats."
Punti negativi: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Punti positivi: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Punti positivi: "My bagage broke"
Punti negativi: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Punti negativi: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Punti positivi: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Punti negativi: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Punti negativi: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"