Trova voli economici per Surabaya

Punti positivi: "I like the option to upgrade for a paid seat. Having the window sit with the middle seat available provides extra space."
Punti negativi: "Categorizing travellers together."

Punti positivi: "I was unable to board the flight so there is nothing to talk about."
Punti negativi: "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."

Punti positivi: "Premium Economy did not meet our expectation compared to even US airlines."
Punti negativi: "Crew Service was not very good."

Punti negativi: "It was my first time frying with Cathay Pacific the flight was okay, food wasn't that good. I don't want to compare with the other, my opinion should have more variety or snack between meals since 15 hours flight. Thank you for listening!"

Punti positivi: "Delay"
Punti negativi: "Don't delay"

Punti positivi: "Everything’s was fine."
Punti negativi: "5 hour last minute delay."

Punti negativi: "Delays on both flights . Baggage in Dulles took well over 4o mins ... terrible"

Punti negativi: "Poco. Servizio, puntualità e organizzazione perfetti. Forse l'offerta musicale e di film potrebbe essere migliore e una maggiore presenza del personale durante la notte sarebbe apprezzabile."

Punti positivi: "Delayed. Late notification of delay. No text notification of delay."

Punti positivi: "Crew was polite. Clean cabin."
Punti negativi: "Electronic entertainment system appears a bit old. Lacks USB sockets."

Punti positivi: "flight attendants were very sweet."
Punti negativi: "Food, late both from and back ways."

Punti positivi: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."

Punti positivi: "Online check in selected a pair of seats at 73D & 73E on flight CX 759 on 16 Nov 2018. It turned out to be in a triple seat."
Punti negativi: "inaccurate seat map"

Punti positivi: "Food. Space."
Punti negativi: "When the front passage reclines, the TV screen was too close for comfort."

Punti positivi: "I am a wheelchair user and Cathay Pacific took excellent care of me"
Punti negativi: "Turbulence."

Punti positivi: "Other than loading and lack of information, the in-flight service was world class."
Punti negativi: "Four travelers were seated in 4 different areas on flight from Hong Kong to San Francisco flight. Three of us of us were senior citizens. Two had disabilities and were.not accommodated in any way by Cathay Pacific (CP) while loading in the four areas of the plane. Those of us that we're physically able could not help those with mobility issues because of the proximity of the seating, I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well. I traveled internationally to Asia three times now on CP and the first two were excellent. In the past had had flown other carriers on out trips to asia. This experience on this flight was beyond bad. I had plan on several more trips to Asia the next three years, and I will say that at this point, I will not fly CP again. Something needs to change. A call to me is in order. I witnessed several gaps in CP systems and other issues with training the staff. Your survey did not specify the flight crew. Except for the loading issues and the lack of information about Customs being.closed at SF, the service was world class...what I had come to expect from CP"

Punti positivi: "It was a lovely flight. Food/drinks were excellent."
Punti negativi: "Toilet cleanliness needs to be better."

Punti positivi: "Little more leg room! A good flight overall"
Punti negativi: "Flying time too long!"

Punti positivi: "Food is good"
Punti negativi: "Delay"

Punti positivi: "Comfortable, good food, staff spoke English well"
Punti negativi: "Bad Turbulence for about 1/3 of the flight. Arrived 45 minutes early, sat on runway - not Cathay's fault. What WAS their fault, was the AWFUL, AWFUL MUSIC played over the PA during the wait. It was like Chinese water torture. After more than 15 hours on the plane, it was a repetitive loop that they probably thought would be soothing, but it made me want to scream."

Punti positivi: "Entertainment"
Punti negativi: "Service, self service snacks, attendant never came for anything and crew was rude, passed out customs form when exiting plane"

Punti positivi: "The crew was polite, caring and friendly towards passengers. I had a pleasant time during the long flight. The food options were good."
Punti negativi: "Cup noodles were not really a good snack idea given the fact that we were sitting in a closed environment. The smell was too much for such a long flight..."

Punti positivi: "caring flight attendant went extra mile to move people into better seats if they were available."
Punti negativi: "people in lowest economy seats (back of plane) did not get an amenity bag (ear plugs, toothbrush, eye mask)."

Punti negativi: "The check in crew were not very helpful. I was asking for help but he didn’t even suggested a solution. Instead he kept ok saying he can’t do anything which is really disappointing. He is in a customer service area, he should be more accommodating."

Punti negativi: "The flight was delayed for one hour."

Punti positivi: "Movie choices."
Punti negativi: "The weather delay was understandable - boarded flight 19 hours later than scheduled, but then there was a problem with the engine, that delayed us further by 5 hours. We had to sit on the aircraft for 5 extra hours on top of what was already an extra long flight. 21 hours on the plane - and there was no coffee! Being on a plane for that long, you should be able to get a cup of coffee. Staff seemed annoyed as well and were overall a bit rude. Wine tasted like acid."

Punti positivi: "Smooth flight on Cathay Pacific, as usual. Great service from the crew, even in economy class. Best airline across the Pacific."
Punti negativi: "Nothing. Everything was great."

Punti positivi: "Boarding was orderly and efficient, the polar opposite of the mad rush that can sometimes happen when cabin crew don't take charge of the boarding order. Crew were courteous and multilingual. Leg room felt a bit better than average for an international flight. Food was very tasty. The inflight entertainment selection and screen quality was excellent."
Punti negativi: "They managed to run out of the Western breakfast option (which I did not want anyway, but many British tourists had to make do with yoghurt and fruit due to unfamiliarity with congee). The entertainment system is controlled by touchscreen only. An elegant solution that is simple to keep clean, but you get tired of holding your arm up at eye level."

Punti negativi: "Being an experienced traveller, I am for the first tine encounter a female flight attendant who was not only impolite to passengers, and kicked toilet doors!"

Punti positivi: "Overall good experience"
Punti negativi: "I booked an isle seat for flight to Hong Kong and Cebu and was not given one. I called with request for isle and was assigned very far in advance. But was not given one"

Punti negativi: "My booking did not allow me to do seat selection. Me and my wife sat separately. No resolution from the crew to resolve this. Seats are not comfortable."

Punti positivi: "Entertainment is always highlight"
Punti negativi: "Crew services- trying to put my backpack up the space on the rack. But the crew says it is better to put my backpack under the chair. He explain it is more convenient to me. What's the reason he think it is more concienent to me. I dont understand his thought. I feel disappointed with the services. The crew are no professional. Please provide more training to these people"

Punti positivi: "Staff Food"
Punti negativi: "Delayed due to rain (stopped us boarding, held in skyway for 15 minutes, had to run to another gate) Poor communication on delay/flight info."

Punti positivi: "We enjoyed the flight, the food, the entertainment system. Everything was good including the cleanliness of toilet facilities on this 16 hour flight. Very happy with Cathay Pacific."

Punti positivi: "Nice staff, clean planes."
Punti negativi: "Only issue was connecting gate in Hong Kong was extremely far and had to run to make connection. A bit of warning might have helped."

Punti positivi: "Great crew, quick boarding"

Punti negativi: "Delays Boarding was delayed and nobody communicated anything to us just left us sitting there with no clue. The food tasted like metal."

Punti negativi: "Veg meal and breakfast quality was not good. Delhi to hong Kong and from there to LA. Crew member service was not good for economy class."

Punti positivi: "Love the stop over. Love HK."
Punti negativi: "Seats and leag room ar so small. Vey uncomfortable."

Punti positivi: "The staff is kind and professional. The lavatories are kept clean by the staff during long flights."
Punti negativi: "Remind passengers when sick, to wear masks or cough into tissue."

Punti positivi: "The stewards worked very hard, the pilots did a good job. The food was good too."
Punti negativi: "I think it's cruel that this company (Cathay Pacific) has bragged about these economy seats being comfortable. They are not !!! My back hurt and my knees were killing me because they have you crammed right up to the seats in front you so you feel like you are packed in a sardine can! And you will be in big trouble if you take a window seat and you need to go to the bathroom because then you must be a contortionist to get out of that seat when in flight and everyone has their seat reclined, just horrible!!!"

Punti positivi: "Food, service, in-flight entertainment, and overall feeling of safety and comfort."

Punti positivi: "Spacious seating, good food, excellent trip overall!"

Punti positivi: "Nice flight attendants"
Punti negativi: "Terrible customer service"

Punti positivi: "Nothing"
Punti negativi: "Poor reception checking in was told that I would have to sit middle seat all the way to LA. Not acceptable...my next trip to Southeast Asia I will be checking other airlines!"

Punti positivi: "The flights were mostly on time (except out of Manila because nothing is ever on time in the Philippines). Plane was spotless. Crew was very professional. Food was better than most."
Punti negativi: "There could have been a better selection of movies instead of movies that appeal to teenagers. Ground staff somewhere along the way (likely in Manila) stole my brand new luggage tags from both suitcases. BUY YOUR OWN YOU THIEVES!!!!"

Punti positivi: "In flight entertainment was good."
Punti negativi: "I chose Hindu meal and it was not good at all. They were giving the same super cold Salad at each meal service and no coffee or dessert was served with the meal either. Very disappointing."

Punti negativi: "More drink and food choices."

Punti positivi: "Cathay's staff remain excellent and remain a standout feature."
Punti negativi: "The quality of the food has decreased dramatically in recent years. Quality meals and entertainment was a hallmark of Cathay previously, now is is below average. Seats are not as comfortable as the ones used 5+ years ago. Overall a big disappointment. Cathay is ot what it used to be. I probably will use another carrier on my next trip."