Il cibo purtroppo è troppo industriale, ovviamente i conservanti fanno la sua parte. Ho richiesto uno special meal dopo aver avuto brutte esperienze in precedenza. Ho assaggiato il meat meal della mia ragazza, ma entrambi non mi hanno fatto un buon effetto.
Seats where barely enough to sit in. It was to tight to fit my big frame in.
Deberian organizar el embarque y desembarco por filas
Punti negativi: "The flight could have been on time"
Punti negativi: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Punti negativi: "not the cleanest seat/tray table"
Punti positivi: "quick and easy flight"
Punti negativi: "no entertainment screens at all!"
Punti positivi: "Flight attendants were friendly and appreciate gate agent's enforcement of the two personal bags per person."
Punti positivi: "Very nice, pleasant crew."
Punti negativi: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Punti positivi: "Older plane."
Punti negativi: "Our section, Main 1 (towards tail end of plane) had strong smell of unine which thankfully dissipated once plane was in flight. Also, bathrooms even on boarding were not clean with urine all over the toilet."
Punti positivi: "Comfortable aircraft. Great crew."
Punti negativi: "can't think of anything"
Punti negativi: "4 hour delay"
Punti positivi: "Great experience!"
Punti positivi: "The crew was great and very friendly."
Punti negativi: "Never enough room and the food was okay. But what’s new about this when it comes to air travel?"
Punti positivi: "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."
Punti positivi: "The crew was excellent"
Punti negativi: "Better breakfast and the seats weren’t very comfortable"
Punti positivi: "VERY small plane and small narrow seats"
Punti negativi: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Punti positivi: "comfortable flight"
Punti negativi: "N/A"
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti positivi: "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
Punti negativi: "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."
Punti positivi: "Going back home to the US"
Punti negativi: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Punti negativi: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti positivi: "The pilots were communicative of why and what the reasons were of delays as far as the landing and getting the plane to the gate."
Punti negativi: "Attendants that offered drinks and snacks offered me coffee or water but didn’t offer a snack. But asked the girl next to me if she would want one. No consistency"
Punti positivi: "A plenty trip!!!"
Punti positivi: "On time."
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "Made the best of a overcrowded messy airport"
Punti positivi: "Staff and equipment"
Punti negativi: "Early to arrive but gate not ready so we lost our edge"
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "Flight crew was awesome"
Punti negativi: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Punti positivi: "It was great"
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti positivi: "Movie selection was great!"
Punti positivi: "Crew was nice, the snack was pretty good. Good air conditioning."
Punti negativi: "Didn’t turn off overhead light. It’s usually off most of the flight."
Punti negativi: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "Nada"
Punti negativi: "Customer service over the phone is the worst. 30 minutes for them to pick up and then get transferred to a very rude representative."
Punti positivi: "Aircraft appeared to be brand new"
Punti positivi: "I liked that flight time was shorter than expected"
Punti negativi: "no screens, only wify entertainment, app is working only with ios and android. seats don't have much leg room, and not very comfortable. i paid for extra luggage, and they were strict about the weight(had to take any items out of the bag, even that i had one large bag, and one small bag(2nd bag was underweight)"
Punti positivi: "The crew was very nice, professional and overall excellent."
Punti negativi: "I don't care for the MD planes."
Punti negativi: "The flight was delayed just as we were about to board at 5:30. There was a mechanical problem and we were changed to another plane and another gate, which was supposed to take off at 6:30. It was boarded and ready to go around 7:00. Then....we taxied down the runway only to stop because of a situation on THIS plane (a light that did not go off). It was fixed pretty quickly and meanwhile a rep. from Delta boarded the plane, apologizing for our inconvenience and handed out Jolly Ranchers. REALLY? After that, she and the flight attendants did give us a free drink/headset coupon. That would have been nice but it expires Dec. 2017 and the flight attendant stopped serving drinks about half way down the aisle because the flight was so short. The coupon will be of no use to me. I finally got to Raleigh about 9:30...I booked the flight so I wouldn't have to drive at night.. Sigh....Delta used to be my favorite airline."
Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"
Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."
Punti positivi: "Great meal in economy. Delta entertainment was free and very comprehensive. Plane was packed, but service was great."
Never go to miami plane arrived late passport control took over 4 hrs so missed the flight to Boston then got a flight from miami to London had to pay over a £500 for a night stay in airport hotel then the messed up checking in the the baggage not happy at all going to make a claim
The in flight wifi was non existent
The inflight facilities were great. The Q suite was excellent in comfort. The main meal was served late. Also they didn’t have the pre-booked meal option asked for. This could be improved. Generally everything was great.
The mask policy is not enforced by the crew. Multiple people around us would not even wear the mask or have it on their chin. Flight attendants would walk past these people and not say anything. All they do is make overhead announcements about the masks being mandatory but they are terrible at enforcing the rules, very disappointing.
Punti positivi: "crew and clean plane"
Punti negativi: "food."
Punti negativi: "Poor planning caused us to sit on the ramp an hour and a half for a gate to open up."
Punti positivi: "The crew was very nice, and they gave us free sandwiches since the flight was so delayed. I really like how nice they were in greeting everyone and asking if you needed more drinks or food."
Punti negativi: "Due to some kind of mechanical problems, the flight was delayed for over an hour. And also the gate changed several times, which was a little bit confusing for me."
Punti positivi: "The flight was on time"
Punti negativi: "The crew, comfort, flight itself"
Punti positivi: "The flight crew were very friendlly and accommodating. The landing in Paris was the smoothest I've ever had."
Punti negativi: "The guy sitting next to us. He was very messy with his own airport-bought food all over the floor. And very restless and up and down the entire flight."
Punti positivi: "Horrible !!!"
Punti negativi: "Be on time !!!!"
Punti positivi: "Crew was friendly. Came by for drinks several times."
Punti negativi: "There isn’t free WiFi. This would be a nice accommodation. And having the bread with the meal not be ice cold."
Punti negativi: "Ticket agent was rude and 3 flights later found a super sweet ticket agent but 10 hours longer to get to my destination"
Punti positivi: "You got us there safely."
Punti negativi: "Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service."
Punti negativi: "The 1st class flight attendant refused to bring a glass of champagne, I was sitting five feet away so I could see she was just fiddling with things with her back to me. I asked the other flight attendant to relay my request to her, again she ignored me. This was ten minutes before takeoff..."
Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"
Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"
Punti negativi: "The service was poor and not friendly. They over sold the flight and put the stress into customers. They kept the flight so cold that I had 2 blankets and still shivering. The seats are so darn tight that the people next to me didn’t fit and I had to sit at a angle for 5 hours. What is dissatisfying is that airlines will continue to treat customers without compassion. We pay for a service and should not be yelled at when you over sell a flight and demand people to check in carry on bags."
Punti positivi: "30 year old plane!"
Punti negativi: "No oilers, no individual monitors!"
Punti positivi: "Service"
Punti negativi: "Seats and space"
Punti positivi: "The food was good....they kept bring us more and more."
Punti negativi: "There wasn't a choice of movies and we all had to watch the same one with the screen in the middle of the aisle. I had to have my head at an angle and it got tired after a while..... We also had to pay an extra fee to choose seats that were together....that was a rip off!"
Punti positivi: "Friendly crew, good pilot, comfy seats, entertainment"
Punti negativi: "No food served"
Punti positivi: "Crew was good"
Punti negativi: "Baggage took 40+ mins unacceptable"
Punti positivi: "Comfort and crew"
Punti negativi: "Food."
Punti negativi: "This was an 8 hour international flight and there was no leg room, outdated amenities and no tvs! How can people take an 8 hour flight without individual air vents??? I have never had such an uncomfortable flight, and I will never fly with you again."
Punti negativi: "My wife needed a wheelchair at arrival at ORD. Although 5 people needed wheelchairs only 2 were available! Then no one from Prospect was there to push them. We were at the farthest International Airport gate M20. After 10 minutes one "pusher" arrived and moved my wife to the bottom of the ramp, approximately 100 feet and left her sitting in the corridor unattended. Although I had 2 Rolla boards I had to push her the full distance to Immigration and Customs. Our bags were sitting on a stationary baggage conveyor, the last from our American Airline flight. It wasn't until we're were ready to leave Customs that 4 people from "Prospect" asked if they could help, saying that they were SORRY!! They had just been standing around. A year ago I had the exact same thing happen to me from gate M1 and my wife had to push me the full distance. BTW, I 'm 71 and my wife is 68."
Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."
Punti positivi: "Efficient crew"
Punti negativi: "Very full no isle seat!"
Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"
Punti negativi: "Il volo era stato overbooked"
Punti positivi: "All AA employees I interacted with were professional & very helpful to me & my family. Thank you"
Punti negativi: "NA"
Punti positivi: "Wider seats."
Punti negativi: "N/A"
Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"
Punti positivi: "tutto ok"
Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"
Punti positivi: "Liked that there were easily accessible power ports"
Punti negativi: "My entertainment system did not work"
Punti negativi: "My flight was canceled and rebooked overnight, then delayed 2-3x. This wasn’t all the airline’s fault, but nevertheless, it was a very mediocre experience."
Punti positivi: "good timing"
Punti negativi: "Austrailia not accepting global pass ? or is it Quantis"
Punti positivi: "The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little."
Punti negativi: "No complaints."
Punti negativi: "The connecting flight from philadelphia to amsterdam was cancelled by American airlines due to a faulty plane. The system auto-rebooked many passengers on the flight on a 2 connections flight to arrive in Rotterdam for the following day. This was obviously not a suitable alternative. However after hours of waiting at the gate to get a better flight, an american airlines representative was able to rebook a flight to amsterdam via london that was still not until the following evening. I had to stay in philadelphia overnight and had to find a room on my own. The flight the next day went better however I still lost a day and a half of my trip. Unfortunalely for me, the issues did not end there. There was an issue in communication with british airways; american airlines never gave them the new flight details so british airways marked me as a no show for the Rotterdam flight and cancelled my return flight. By luck i called the day before my flight back to the US since i felt something was wrong. British airways representative was able to rebook me on a similar flight for the same day. Will most likely not use this airline again for international flights"
Punti negativi: "Itinerary did not mention the British ran through AA. It Mede me confused. Back and force between two check in desk."
Punti positivi: "They were able to reschedule to another airline"
Punti negativi: "Flight was cancelled"
Punti positivi: "mas de media hora en la pista y 15 minutos mas para desembarcar"
Punti negativi: "Aereo vecchio"
Punti negativi: "Prices are high and changes are frequent on rates"
Punti negativi: "Flight delayed from CLT-LGA: Missed connection by 1 minute. They practically slammed the door in our face."
Punti positivi: "Spaciousness of the middle seat they gave me headphones"
Punti negativi: "Not a thing to complain about wonderful flight"
Punti positivi: "The only good thing about the flight is that it was nonstop."
Punti negativi: "This four-hour flight had no movie and no seatback entertainment system. It didn't even offer SiriusXM to listen to. How old exactly was this plane?!"
Punti positivi: "Nothing"
Punti negativi: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."
Departure gate was changed several times. Each time resulted in a long walk. Flight was an hour late getting off the ground. The delay resulted in my missing my connecting flight to Calgary.
Crew were friendly and helpful. It would have been better if any of the flights were remotely close to being in time.
The flight was scheduled for 7:30 pm. Air Canada sent me an email about noon, saying the flight was cancelled because they didn’t have a crew. They rebooked me on two United flights (San Francisco - Seattle, then Seattle-Vancouver) for the NEXT day. I immediately raced to SFO, because flying the next day wouldn’t work: I had an all-day medical research appointment that had been scheduled a year in advance. One AC agent said there were no flights available until the next day, and washed her hands of me by sending me to United, who sent me back to AC. My lucky break was that I was then helped by a great agent, Javier, who got me into the last seat on a United flight to Seattle, leaving in two hours. I then drove to Vancouver.
Punti positivi: "Crew was nice but only service twice in 8hr flight"
Punti negativi: "Entertainment app didnt work. Food was low cost AND low quality. Pasta was bland mush breakfast was slice of banana bread."
Punti positivi: "I liked the food"
Punti negativi: "Crew could have been more available. Once we took off, rarely to be seen."
Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"
Punti positivi: "Exit seating with more leg room."
Punti negativi: "No power plugs in a 4h+ flight is not acceptable. That should be standard for every passengers. Unclean seats. General abrasiveness from some of the staff."
Punti positivi: "The seating is well laid out and the service aboard the flight was excellent. Wonderful duck entree."
Punti negativi: "Significant delays in the flight. I seem to always have poor on time service with Air Canada. And not one apology, which is the least you would expect from a company in the service industry."
Punti positivi: "Nothing"
Punti negativi: "The plane are old. The over head bends are smaller than any plane built recently. The enteratianment system has issues and the headphone noise comes out blurred (I overheard other people having the same problem), the staff is rude, the food was awful, and I was late arriving on both flights (we never left on time)."
Punti positivi: "Super easy flight with no hiccups"
Punti negativi: "First flight was delayed so I missed my connection to Brazil, was left stranded in Toronto for 24h without a hotel or restaurant voucher."
Punti negativi: "Why did I have to pay to select my seat? Isn't that the point of purchasing a seat at all? Silly."
Punti positivi: "The hospitality was amazing!!!"
Punti positivi: "Flight late seats have no leg room it’s what one pays for for rouge flights though"
Punti positivi: "Cleanliness and accessibility to my nearest airport at the time I need it."
Punti negativi: "Children are crying through the flights."
Punti positivi: "The staff were great!! Always helpful and very friendly! The added flight from Ottawa to Toronto had fantastic staff as well. Would've been nice to have someone waiting for us at the Ottawa gate as we all missed our flights."
Punti negativi: "The day was extended by 10 hours. It seemed like each time I was redirected including the added flight to Ottawa I was set up to miss a flight. I was sent to Ottawa because there wasn't enough oxygen on the flight to Toronto. 15 passengers missed our flight to Toronto because we left Fredericton late which put us on a new flight 2 hours later, that had mechanical issues so again a missed flight. I am happy they do their due diligence with safety, but it created a long day. They also had to stop food service before they got to me so I wasn't able to get food."
Punti positivi: "The friendly staff! Very accommodating and as simple as a smile goes a long way. Kiddos to Air Canada staff!"
Punti positivi: "Predictable, no cost surprises, included all normal long haul flight amenities."
Punti negativi: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Punti positivi: "I was not on this flight I flew raleigh to Toronto to Montreal to geneVa but I bet it was a great flight!"
Punti positivi: "Loved the direct flight! Landed ahead of schedule which facilitated my workday."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti positivi: "Nothing"
Punti negativi: "Every part of the experience was horrible from the lady who checked us in to the flight being cancelled after we were are the airport waiting for delayed flight. They did nothing to help us after and didn't rebook for almost 24hrs later when there were much better options to get us to our destination in time for the wedding we were going to. Horrible experience"
Punti positivi: "Plane was the new Air Canada 787, so it was excellent. Comfortable business seats. Nice sleep"
Punti positivi: "Airbus 787"
Punti positivi: "The crew were nice people"
Punti negativi: "I pay for a window see ... but I was in a window spot with no window. An almost 6 hour flight and not even a little something to eat ... unless you have a credit card..."
Punti positivi: "The crew was friendly, quick, and helpful. The seats were comfortable, we had space for our carry on items, and there was a good selection of entertainment and food/snack options. Takeoff and landing were also very smooth - the pilot did a fantastic job!"
Punti negativi: "On an international flight (or any flight over 3 or 4 hours) I believe it would be courteous to provide a meal as part of the ticket price. We purchased food on board as it was a five hour flight from Mexico City to Toronto. The food was good with a variety of options, but it seems that Air Canada should update its policy to offer complimentary food service on longer flights."
Punti negativi: "No end to delays."
Punti positivi: "Nothing because ..."
Punti negativi: "It didn't happen. I booked myself on Delta for an am flight at my own expense. I will not fly air Canada again. This was the worst customer service experience I've had in 35 years of flying. I'm a multi millions mile flyer and will fly to Calgary a lot going forward, but not AC"
Punti positivi: "Got free internet for their troubles."
Punti negativi: "They boarded us already a half hour late on our plane. Then after we were all boarded they decided to tell us that the pilots had not even landed from their previous flight yet. Once the pilots finally got on board the aircraft they still took another 40 minutes to do their routine checks. Almost two hours later we finally took off."
Punti negativi: "No food options, only beverages. Checked luggage is extra. It's a shame we're constantly losing services with flights but the costs remain the same."
Punti negativi: "선택의 여지가 없었다. 사과도 없었다. 그냥 내밀었다. 이것 밖에 남지 않았으니 먹으라고 준 기내식은 누군가 포장을 뜯었다가 덮은 것. 뒤쪽에 앉았다고 이런 차별을 받아야 하는가? 난 돼지고기가 싫었다. 내가 한국인이기때문에 한국식 돼지고기 볶음 요리를 처먹어야 한다는 논리인가? 설령 그것밖에 남지 않았다 하더라도 먼저 "이것밖에 남지 않아서 소고기를 줄 수 없다. 미안하다. 이것이라도 드실텐가" 먼저 물어봤어야 한다. 그래야 승객인 내가 먹을 것인가 안먹을 것인가 선택할 수 있지 않나? 대부분의 직원들 태도가 거만했다. 미소조차 짓지 않았다. 말 한마디가 중요한데... This is the Air Canada."
Punti negativi: "We were very unhappy that the flight was delayed by 35 minutes in Munich causing us to miss our connecting flight by 15 minutes… We only had an hour to get through customs and get to our next flight that should've been accounted for by kayak"
Punti negativi: "Air canada does not inform that flights from us are considered local and they will charge tou for every checked bag"
Punti positivi: "On-time and quick boarding."
Punti negativi: "Not enough leg room - similar to most airlines."
Punti positivi: "Excellent entertainment system including film festival movies and shorts to pass the time. Friendly crew."
Punti negativi: "Very poor pre-boarding area in San Francisco, but I don't think it's Air Canada's fault. Poorly organized seating in the pre-boarding"
Punti negativi: "Worse pizza ever! A 5 hour flight with not even a free snack. Shame on Air Canada. You should fly KLM or Air France to learn what food should be like on an airline, and customer service. Within Europe or overseas, no charge for great food, free alcohol and smiling staff."
Punti positivi: "Smooth flight and we arrived ahead of schedule"
Punti negativi: "I as first time travel from US to Canada no information given on flight regarding how to get to connections and customs. Unaware of requirements to claim luggage after customs and before security We were surprised at the lack of any offer of snacks on a five hour flight"
Punti positivi: "Great free movie selection to watch on the flight!"
Punti negativi: "The crew and gate check-in assistance is mediocre. Their attitude is one of indifference. This group is probably just a little better Spirit Airlines, which I consider the worst airline I have ever flown on. Also, I had to pay exorbitant flight change fees. These flight changes should be free. If I have the option, I will not use Air Canada in the future."
Punti positivi: "Very kind & attentive crew made my flight to Europe enjoyable. Baggage check-in & pick-up was quick. It was one of the most affordable flight options. For the price, I was very satistied with my experience."
Punti negativi: "Seats were smaller."
Punti positivi: "Trouble free"
Punti negativi: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."
Punti negativi: "Plane was 3 hours late. 10$ meal voucher was all I was given. Had to run to make my connection to europe. Causing lost luggage for 3 days."
Punti positivi: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Punti negativi: "No food or snack. Only drinks or food for purchase."
Punti positivi: "Lots of entertainment options Not totally booked so everyone had a little space to relax on such a long flight Food was nice"
Punti positivi: "Crew helpful friendly."
Punti negativi: "Delayed flight. Kept switching gates ~~frustrating."
Punti positivi: "Clean aircraft."
Punti negativi: "Seats being marked @ $ 16 and $42 upto 24 hours before flight"
Punti positivi: "Everything was as expected from a flight."
Punti negativi: "1. The seats were tiny. 2. I almost had to check my carryon - even though it was the right size. 3. Your television and movie selections should be more diverse with diverse characters. All the lead characters in all the shows appeared the same skin color. Mix it up. 4. The driver/pilot appeared to slam on brakes after he landed. Perhaps he was afraid to pass up his gate. It was crazy scary."
The flight was delayed and we missed our connecting flight. We’re still stuck in Frankfurt, and will NEVER fly with an hour between flights.
Liked: Ability to change flights when there was a delay/cancellation Disliked: no food, drinks (pop and coffee only) only on 4+ hr flights,
il bagaglio è stato trattenuto e non mi sono state date spegazioni, forse era rimasto a Chicago. Mi è stato portato dal corriere dopo tre giorni e non ho ricevuto alcuna spiegazione sul perchè di questo prolungato ritardo. Il corriere che a detta dell'ufficio lost and found dell'aeroporto di Capodichino, avrebbe dovuto avvisarmi per concordare orario, non lo ha fatto, rischiando di non trovarmi a casa. All'aeroporto nessuno rispondeva a telefono nemmeno i carabinieri
il bagaglio non è stato imbarcato non so perchè, il cambio dii terminal e i controlli per la seconda volta della security nonostante si trattasse di un transito, mi hanno fatto rischiare di perdere l'aereo.
Mi è stata preclusa la possibilità di acquistare il bagaglio da stiva online, il che è assurdo. Capisco che la tariffa economy non lo consentiva, ma per principio essendo il viaggio intercontinentale e di 21 ore, doveva darsi la possibilità. Il tempo di transito all'aeroporto di Chicago è stato di 1 ora e 48 minuti, pochissimi per cambiare terminale, prendere la valigia, superare di nuovo la security e imbarcare di nuovo la valigia, ho dovuto scavalcare i nastri correndo e chiesto ai passeggeri di farmi passare, assurdo. Per finire il bagaglio mi è stato restituito dopo tre giorni, allucinante. Ciò nonostante il lunghissimo stop a Monaco dalle 9,30 alle 15 circa, la compagnia ha avuto tutto il tempo di avvisarmi. Solo atterrata a Napoli mi è arrivata in concomitanza l'avviso che il bagaglio non era imbarcato. Dopo reclamo finalmente è giunto dopo 3 giorni e mi sono già rivolta alla assicurazione
Punti positivi: "Enjoyed the meal. Crew was pleasant."
Punti negativi: "Deplane no fault to anyone just a bummer to get a late start."
Punti positivi: "The crew were really friendly."
Punti positivi: "The crew were so helpful and nice"
Punti negativi: "Only if teleportation exists"
Punti negativi: "Il personale dovrebbe imparare a parlere meglio l'inglese e soprattutto a dare indicazioni corrette!!"
Punti negativi: "Da milano a new york ho pagato il bagaglio da stiva 52,00€ arrivata a New York per Nashville ho dovuto pagare altri 65$ Per la mia borsa altrimenti non mi facevano imbarcare ASSURDO!!! Al ritorno da Nashville a New york ho pagato 30$ per il bagaglio da stiva e altri 60$ per ill volo per Milano."
Punti negativi: "Il personale agli imbarchi dovrebbe essere più gentile e cortese!!"
Punti positivi: "The crew was amazing they always wanted to felt comfortable during the flight"
Punti positivi: "Volo breve ma piacevole Buono lo spazio per le gambe Gradevole lo staff a Bordo !"
Punti negativi: "Niente da segnalare"
Punti negativi: "Nessun pasto su un volo di 6 Ore??? Il cibo era a pagamento! Niente cuscini (ci hanno detto all’inizio dell’imbarco non abbiamo cuscini usate i vostri capotti come cuscini. Non importa che non ci siano cuscini ma e ridicolo di fare l’annuncio chiedendo di usare i propri capoti come cuscini Cuffie a pagamento ! Sul serio?"
Punti positivi: "Pulizia aereo"
Punti negativi: "Trolley a bordo senza poterlo collocare sopra la cappelliera corrispondente al posto assegnato"
Punti positivi: "Staff were efficient, polite and very professional. The flight was 20 min early at arrival. The plane was clean and comfortable. The entertainment very good."
Punti positivi: "Crew attitude and service excellent"
Punti negativi: "Electrical service was spotty"
Punti positivi: "Nice seats"
Punti negativi: "No headphones available. No menu selection available."
Punti positivi: "The new Polaris business cabin is awesome"
Punti positivi: "The new Polaris business cabin on 777-200 is awesome"
Punti negativi: "il bagaglio è stato consegnato con un giorno di ritardo, nonostante abbia superato i controlli della dogana correttamente (l'ho riposizionato personalmente sul secondo rullo)"
Punti positivi: "Staff was VERY KIND and helpfull"
Punti negativi: "They only had ONE warm food choice (mozzarella turkey sandwich) and none Gluten Free option. When traveling in a 5hour flight at 7am you expect to at least be able to pay for a decent breakfast..... wasn’t my chance or my 3kids. Very dissapointed"
Punti positivi: "Entertainment in aereo"
Punti negativi: "Pasta scadente. Aggiungere pizza alla offerta di cibo. Facilmente refrigerabile e impossibile che sia cattiva. Facile da mangiare."
Punti negativi: "Limited entertainment, in main cabin food and bags cost extra even in international flights. United airlines is like flying budget airlines even when u pay for main cabin premium seats."
Punti positivi: "Flight was on time and efficient"
Punti negativi: "Flight attendants always behave as if they barely have enough patience for you with your silly needs and requests. They border on being rude. This is not just this flight- but a signature of United. Maybe it is time to stop staffing international flights based on seniority, and let someone with more passion for customers come in, or swap staff with Singapore airlines."
Punti positivi: "PERSONALE OTTIMO, IL MIGLIORE MAI AVUTO"
Punti positivi: "Flight to Italy fine"
Punti negativi: "Flight was a Lufthansa flight operated by United, sold by webjet...there is not a United counter in Malpensa. Train was delayed, we arrived an hour b4 Flight, would not let us board. United is offering FREE re ticketing but webjet is extorting 480.00 additional on top of the 641.00 ticket...6 calls to webjet..several hours of frustration. I have used kayak for years...I will research reviews on all future purchases thru this web sites associates. Kakak...webjet is creepy company...check their references...yuk!"
Punti positivi: "Newer plane"
Punti negativi: "Claustrophobic seating"
Punti positivi: "United does everything right. Organized and beautiful experience from check in to baggage claim."
Punti negativi: "Seating in economy is like sitting in a high school locker for 8 hours of your flight."
Punti positivi: "Il Posto Al mio fianco era libero"
Punti negativi: "Divertimento a pagamento"
Punti positivi: "I has two seats cose ro me empty!"
Punti negativi: "The video entertainment was not free."
Punti positivi: "Excellent flight!"
Punti positivi: "sistema di intrattenimento buono"
Punti negativi: "il volo San Francisco Toronto è partito in ritardo e durante tutto il volo il personale non è stato in grado di darci alcuna informazione riguardo alla connection per Milano (medesima compagnia.....). Tutti quelli che avevano coincidenze strette sull'aereo per ogni parte del mondo erano allibiti da questa mancanza di informazioni, Una volta arrivati a Toronto il personale di terra non sapeva nulla e siamo dovuti correre fino al gate seguendo le indicazioni dei monitor che davano lo stato del volo come "Boarding". Arrivati trafelati al gate abbiamo scoperto che il volo era partito mezz'ora prima e si erano dimenticati di aggiornare lo stato del volo sui monitor......................... Dopo un'ora di attesa al banco dell'assistenza ci hanno mandati in hotel e dato il biglietto per il volo del giorno successivo. Parte dei pasti li abbiamo pagati di tasca nostra visti i pochi dollari di buono per mangiare (7$ per la colazione, 10$ per pranzo e 15$ per la cena, spendibili esclusivamente all'Holiday Inn dove la sola colazione a buffet costava 17$ + tasse..."
Punti negativi: "volo in ritardissimo e cibo a pagamento"
Punti positivi: "On time"
Punti negativi: "Everything great"
Punti positivi: "Delayed to Albany 2 hrs, no compensation, not even a beer!"
Punti positivi: "Terrible!!"
Punti negativi: "Everything was terrible, no sympathy from United at Newark, not even an I'm sorry from them."
Punti positivi: "All went well on on time and service was good."
Punti positivi: "We were early getting into the Springs."
Punti negativi: "Nothing"
Punti positivi: "I did not like anything and will not be flying united EVER AGAIN!!!!"
Punti negativi: "The costumer service was bad period!"
Punti negativi: "Crew couldn't do anything to accommodate my diabetic wife"
Punti negativi: "Poor last time to use united"
Punti positivi: "$35 WiFi is ridiculously priced."
Punti negativi: "Comfortable flight with nice attendants."
Punti positivi: "Flight took off before scheduled departure time.l"
Punti negativi: "Passengers were rude as they walked down the isle Several times I was hit by a person walking by me without any apologies."
Punti positivi: "Spazio per le gambe leggermente maggiore rispetto al volo di andata operato da Lufthansa, schermo per l'intrattenimento e scelta di film/serie tv molto buoni."
Punti negativi: "Inaccettabile che le hostess siano scortesi e rispondano in modo brusco a domande (tipo dove si trovano le toilette) fatte con gentilezza! Viaggio tantissimo, ma non mi era mai capitato, neanche nelle low cost, che passando con il carrello delle bevande, la hostess sbraitasse "Something?" ai passeggeri, quasi correndo, e che sembrasse addirittura scocciata se viene fermata per dell'acqua!! Pessima impressione, che ha reso ancora più sgradevole un red-eye flight che già di per sè non è un'esperienza piacevole."
Punti negativi: "Entertainment system and WiFi was broken on the flight."
Punti positivi: "Getting home safely; entertainment choices; wine"
Punti negativi: "Tight seats, but economy is that way."
Punti positivi: "Direct flight"
Punti positivi: "Nothing"
Punti negativi: "Tried to cancel flight significantly ahead of time due to change in my military duties and was offered $0 because all of the fees and charges far exceeded the cost of the tickets. Very unhappy with United."