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- Neutrali
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2,0
Scam in Turks and Caicos
Punti positivi: Nothing
Punti negativi: I had a confirmation number. They had my cc information. I thought I had prepaid. When we arrived there was no rental car available from Alamo. After a half an hour with someone from Trinidad at Alamo corporate we still had no car or solution. We ended up renting from another company for a higher rate. Do not book with Alamo in Turks and Caicos. Service was poor. They barely spoke English. There were at least 4 other people on my flight who had a similar experience.
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8,4
Punti positivi: It was a good value and conveniently at the airport
Punti negativi: Tires didn't have much tread left and the person at the counter was not very friendly.
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2,0
When I arrived at the airport Alamo did not have a car reserved for me
Punti negativi: I got no car, no explanation or no compensation for ruining the first day of my trip
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10,0
Accepted responsibility
Punti positivi: Something went a little wrong getting my car and they owned up. The two girls working the counter were just good people.
Punti negativi: It would have been nice to have a backup camera with my mid size car.
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4,0
Basic Transportation
Punti positivi: We liked the upgrade to the Toyota Voxy minivan due to its spaciousness to accommodate my whole group... That may have been sheer luck because they did not have what we contracted for... The Alamo representative,Toya, was very pleasant...
Punti negativi: The condition of the car was poor - One hub cap missing; Many dings and scratches, Check engine light on the whole time; Tires looking well worn; High mileage (73,000 miles). Fortunately, there were no breakdowns and we got everywhere without incident.
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9,2
Punti positivi: Friendly and helpful staff!
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6,0
Punti positivi: Easy at counter
Punti negativi: Way to small easy
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7,2
What consideration?
Punti positivi: Was upgraded from intermediate class to luxury/full-sized with no price increase
Punti negativi: Alamo staff on 2 occasions told me to ignore the low pressure warning for R front tire as the sensor was malfunctioning. Guess what? You're right: the R front tire was flat on day 3. The sensor did work. Called for assistance: no answer. Called the office: no answer. My fiend and I then changed the tire, using the spare donut-tire which was low also. Made it to a service station and properly inflated the spare. Needed directions to the main office as they had no sign on the road. Agent at office said no phone service as electricity was out. Ever hear of cell phones? Everyone in The T&C has one. Turned car in at airport at end of vacation and asked for consideration for 1 day's rental fee. The answer from the agent was " No". I then stated that I might dispute the rental fee when it appeared on my credit card statement. I was then told by the agent, after a phone call to her manager, that if I disputed the billing thru my credit card company, my name would be passed to all rental car agencies on Provadenciales and I would never be able to rent any car in the future on the Island. Now, that's a threat if I ever heard one. What customer service ?
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6,4
Punti negativi: Waited close to an hour to pick up the car
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2,0
Car not available upon my arrival
Punti positivi: Nothing
Punti negativi: After waiting in line for 40 minutes, I was told that my car was not available. I asked for it to be ready by 1 pm. It was well after that time. When I asked how long it would take to have the car ready for me, I was told they could not give me an answer, since the previous renter had returned it late. I asked it the renter would be getting a late fee and was told yes. I then asked if that fee would be passed along to me for all my trouble and was told no. I was then advised that I could rent a car quicker by going to another rental company! This is what I decided to do. So I will never rent a car from Alamo again
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2,8
Worst rental car experience in my lifetime
Punti positivi: The car was clean on the inside.
Punti negativi: The clerk at the pick-up desk was rude and unwelcoming. It appeared that we were inconveniencing her. The check-in process was longer than usual and when complete, we had to wait another 20 min for the car to arrive at curbside. The car we were given was an old, uncomfortable vehicle with 116,000 km on it. The drop off process was equally disappointing. I did exactly what I was instructed to do and yet the staff treated me like I was doing everything wrong. The same unfriendly clerk who checked us in was there to check us out. She was even more rude during the check out process. We often choose Alamo for our car rentals. Probably never again.
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8,0
Punti positivi: The convenience of pick and drop off was great. Everything at the airport.
Punti negativi: We were a bit early for pick up but even at that I thought the wait for our auto was a bit long.
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10,0
Accepted responsibility
Punti positivi: Something went a little wrong getting my car and they owned up. The two girls working the counter were just good people.
Punti negativi: It would have been nice to have a backup camera with my mid size car.
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9,2
Punti positivi: Friendly and helpful staff!
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8,4
Punti positivi: It was a good value and conveniently at the airport
Punti negativi: Tires didn't have much tread left and the person at the counter was not very friendly.
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7,2
What consideration?
Punti positivi: Was upgraded from intermediate class to luxury/full-sized with no price increase
Punti negativi: Alamo staff on 2 occasions told me to ignore the low pressure warning for R front tire as the sensor was malfunctioning. Guess what? You're right: the R front tire was flat on day 3. The sensor did work. Called for assistance: no answer. Called the office: no answer. My fiend and I then changed the tire, using the spare donut-tire which was low also. Made it to a service station and properly inflated the spare. Needed directions to the main office as they had no sign on the road. Agent at office said no phone service as electricity was out. Ever hear of cell phones? Everyone in The T&C has one. Turned car in at airport at end of vacation and asked for consideration for 1 day's rental fee. The answer from the agent was " No". I then stated that I might dispute the rental fee when it appeared on my credit card statement. I was then told by the agent, after a phone call to her manager, that if I disputed the billing thru my credit card company, my name would be passed to all rental car agencies on Provadenciales and I would never be able to rent any car in the future on the Island. Now, that's a threat if I ever heard one. What customer service ?
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8,0
Punti positivi: The convenience of pick and drop off was great. Everything at the airport.
Punti negativi: We were a bit early for pick up but even at that I thought the wait for our auto was a bit long.
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2,0
Scam in Turks and Caicos
Punti positivi: Nothing
Punti negativi: I had a confirmation number. They had my cc information. I thought I had prepaid. When we arrived there was no rental car available from Alamo. After a half an hour with someone from Trinidad at Alamo corporate we still had no car or solution. We ended up renting from another company for a higher rate. Do not book with Alamo in Turks and Caicos. Service was poor. They barely spoke English. There were at least 4 other people on my flight who had a similar experience.
recensione fornita da
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2,0
When I arrived at the airport Alamo did not have a car reserved for me
Punti negativi: I got no car, no explanation or no compensation for ruining the first day of my trip
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4,0
Basic Transportation
Punti positivi: We liked the upgrade to the Toyota Voxy minivan due to its spaciousness to accommodate my whole group... That may have been sheer luck because they did not have what we contracted for... The Alamo representative,Toya, was very pleasant...
Punti negativi: The condition of the car was poor - One hub cap missing; Many dings and scratches, Check engine light on the whole time; Tires looking well worn; High mileage (73,000 miles). Fortunately, there were no breakdowns and we got everywhere without incident.
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6,0
Punti positivi: Easy at counter
Punti negativi: Way to small easy
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6,4
Punti negativi: Waited close to an hour to pick up the car
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2,0
Car not available upon my arrival
Punti positivi: Nothing
Punti negativi: After waiting in line for 40 minutes, I was told that my car was not available. I asked for it to be ready by 1 pm. It was well after that time. When I asked how long it would take to have the car ready for me, I was told they could not give me an answer, since the previous renter had returned it late. I asked it the renter would be getting a late fee and was told yes. I then asked if that fee would be passed along to me for all my trouble and was told no. I was then advised that I could rent a car quicker by going to another rental company! This is what I decided to do. So I will never rent a car from Alamo again
recensione fornita da
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2,8
Worst rental car experience in my lifetime
Punti positivi: The car was clean on the inside.
Punti negativi: The clerk at the pick-up desk was rude and unwelcoming. It appeared that we were inconveniencing her. The check-in process was longer than usual and when complete, we had to wait another 20 min for the car to arrive at curbside. The car we were given was an old, uncomfortable vehicle with 116,000 km on it. The drop off process was equally disappointing. I did exactly what I was instructed to do and yet the staff treated me like I was doing everything wrong. The same unfriendly clerk who checked us in was there to check us out. She was even more rude during the check out process. We often choose Alamo for our car rentals. Probably never again.
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