Autonoleggi Las Vegas

Punti positivi: Check in person was very friendly. The guy who checks you in when you get your car, did not care. Vehicle was very dirty. He did not do the cleaning not his problem.

Punti negativi: The registration on the vehicle was missing. New plates, no stickers or paperwork. Got a ticket and almost had the vehicle towed. They seem not to care all the problems this caused. Missed my child's rehearsal dinner, dealing with police.

Punti negativi: I rejected the rental. They took a very long time to process customers. When I reached the counter, found out why. They try excessively to over sell to the point of annoying. Then they insisted I give them a $200 deposit. I rejected the rental and went to my old standby a Budget. No problems there!

Punti negativi: The first car I had was absolutely filthy. I had to exchange the car the next day as one of the tires was low and the exchange was relatively simple. When I went to drop the new car off there were NO employees present. After waiting a few minutes I left the keys in the car and walked to the shuttle. I’m not picky about rental car agencies but will never book with Advantage again.

Punti positivi: Shuttle to and from and the airport was prompt.

Punti negativi: Car smelled like cigarettes. John at the Advantage rental desk in Las Vegas was very rude to me during my pick up on Nov 26, 10pm. He acted annoyed at every single thing I said or did, which was mostly answering his yes or no questions. He was really condescending. One of the worst customer service experiences I've ever had.

Punti positivi: Front desk at pickup was passive aggressive and almost disrespectful. Poor customer service. I will not use advantage rental car again. It’s the cheapest for a reason.

Punti negativi: Better front desk service. Just be nice.

Punti positivi: I liked the car but it was a nightmare to get it. The car also had cosmetic flaws such as dents and paint chips though it is a new muscle car. It handled great which I appreciated.

Punti negativi: The customer service reps were terrible. They originally refused to accept my reservation offer from you guys and said they will not honor the price shown. That being the case I had to cancel my reservation and use another company and redo the whole process than talk to a different associate who finally knew what they were doing.