Autonoleggi Las Vegas

Punti positivi: The staff at drop off was very friendly.

Punti negativi: The vehicle seemed run down. The engine felt like it was pulling when I reached 50 miles or more. I had a Dodge Caravan and back doors barely closed. I assumed that the van had a electrical issue. If I had the time I would have traded it for a different vehicle but at the time Dollar had no other vehicles available and I would have had to wait over an hour, which I did not have the time to do.

Punti positivi: I used the Swenson Street location to pick up my rental. My scheduled rental was not ready so I was upgraded. Vehicle was very clean, rode well. Staff was friendly.

Punti negativi: Staff appeared behind and overwhelmed. Took almost an hour to get through the check in process which seems too long for having only 2 customers when I arrived. I was told to drop off the rental at the Tropicana parking garage since I would not be returning it during regular business hours. Once I attempted to drop off, there was no drop off location in the garage. When I called the toll free number I was told to bring to another garage (The Venetian) but would have missed my flight bringing it there. Ultimately brought the car to the airport rental drop.

Punti positivi: Convenience of location

Punti negativi: Check in process, they rented out the last car in my rental level before my reservation cut off. When I got there they made me pay for an upgraded car. First luxury car I was forced to pay for was dirty inside and. Had liquid all over the front passenger’s seat. Had to go back in and exchange vehicles.

Punti negativi: Waited over 40 minutes to get car. Agent charged credit $150 for upgrade instead of $50 agreed upon rate. Supervisor did not want to help. Customer service closed. Filing complaint.

Punti positivi: Staff were very helpful

Punti negativi: We had ordered GPS as we were visiting from abroad and it vital we had one. When we arrived at Dollar we were told their GPS were not working . We eventually had to use google maps on phone We were not happy with service.

Punti negativi: Booked a car for pick up at McCarren Airport Las Vegas. When I arrived at Dollar counter after taking shuttle they advised me I was book at an off site. Getting the vehicle at their site cost me additional money due to airport taxes. Then the car available cost me an additional $10 a day. Final cost ended up being $100 more. They should’ve figured a way to to take care of me without all the additional charges. Booked thru Kayak.