Autonoleggi Las Vegas

Punti negativi: Your advertisement states you have “high standards for safety and cleanliness.” Upon approaching our rental van, we noticed several scratches. However, that was no comparison to the filth found inside the vehicle. Due to COVID and your policy of “high standards,” we certainly expected our vehicle to be cleaned. From the caked on dirt on the door panels and carpet, crumbs in the door handles and console, black marks on interior roof, Gold Fish crackers on the floor, to the sticky, smudged fingerprints down the glass, it was very obvious this vehicle had not been touched, much less sanitized prior to our pick-up. To say my family and I were very disappointed is an understatement. I did make a phone call to the 800 during business hours but the recording said the office was closed. I then sent a FaceBook messenger to the Thrifty site and Alexandra responded saying we could exchange it at a “nearby corporate location.” Due to waiting over and hour to get the vehicle and our tight time line, we did not have time for this exchange. I have photos and would love to share with management. Sincerely, One very disappointed customer Tracie Ledford 423-335-4337 scott_tracie@charter.net

Punti negativi: Didn’t even get copy of my receipt

Punti positivi: Good value.

Punti negativi: Agent pushing very hard for extras, like unnecessary insurance. No one to except the return, lots of customers w/ returns and no Thrifty agent insight. I never got a final receipt.

Punti positivi: I booked Chrysler Pacifica. But the car was not available since battery dead. So they gave me Dodge Caravan. But it was also not in good condition. I drove the car to Grand Canyon and parked and spent 1 hr for sightseeing . Then i returned to the car and it wasn't starting. I ended up calling towing service to do jump starting. Overall It was very bad car rental experience with Thrifty.

Punti negativi: 1. The parking assistant at Las Vegas pick off location is very bad. I asked where is the car parked and how do i locate and find. He wasn't even answering and not showing any sign to help. 2. It will help customers if jump start cable is kept in the car.

Punti positivi: The car was in good condition. Garage staff were very nice.

Punti negativi: The counter staff charged us $391 when my booking with kayak says $80. He said because we wanted to upgrade to AWD. Then he gave us a car that’s due for oil change. So we went back to pick a car (AWD but lower grade then he promised) on the floor. Overall it is overpriced. I will not book my rental through 3rd party again.

Punti negativi: You changed the amount that I agreed to pay which was 146, and nothing more. The car was exactly the same returned as it was when checked out. My credit card has not been authorized by me to pay more than the expected amount:. $146.?