Prenota auto a noleggio Fox a Las Vegas

Punti positivi: Price.

Punti negativi: Vehicle was dirty and poorly maintained mechanically. I mentioned a problem with the vehicle and thw staff didn't seem to care.

Punti positivi: price

Punti negativi: unfriendly. tried to sell us gas they knew we would not use. charged us cleaning fee for normal amount of dirt.

Punti negativi: Our rental smelled like smoke, would not start one morning so we wasted hours getting another car. Instructions about what to do to swap car were not clear. Employees at counter and at exit were friendly, others not so much. Saying Good morning or hello to customers would be nice.

Punti positivi: Free shuttle to airport

Punti negativi: The customer service had tremendous room for improvement. One staff member, named Joe was arbitrarily rude!

Punti negativi: Pickup took forever. Car smelled like smoke and was not clean.

Punti positivi: The car (Mitsubishi Outlander Sport) was overall ok and worked for what we wanted. The 2 shuttles were relatively fast and made up for having to use 2 shuttles. The waiting time was average.

Punti negativi: We only got $130 deposit back instead of $150 because we were charged $20 LOREC that was not on our contract and there was not code anywhere that explained the charge. I inquired about the nature of this charge two times via online charge with the promise to get an answer shortly, but I never got an answer. It's unacceptable to create new random charges and deduct them from the deposit and not even bother to explain what the charge is. We were also told at the pick up a second driver would be $11 (no word of per day). We next had to give an electronic signature without seeing the breakdown of the expenses. As it turned out the second driver was $12.50 per day instead of $11. Other agencies give you a free second driver if it's the spouse. We pre-purchased a filling of gas for $42.16, which increased to $44.82 on the final bill. Even though there is a statement "Total Estimated Charges" on the contract we feel betrayed by the way the final billing worked out. Two stars instead of one is just because the car was actually ok. I'm not sure how they are allowed to run business like that. It was our first and last rental at Fox as you actually pay less at standard rental offices with good reputations.