Punti positivi: "Yes, crew were great"
Punti negativi: "Checkin was seamless. flight comfortable and pleasant. Unfortunately not much can be done about the worst part, which was total immigration disorganization on arrival at JFK. Coming from Rome which is a huge airport, it was shameful to see the difference. Sigh."
Punti positivi: "I’m home"
Punti negativi: "Ran almost an hour late with. I explanation of why. No seat power - first class had mediocre seats. No foot rests and not very comfortable"
Punti positivi: "Service/entertainment on the plane was great."
Punti negativi: "We were unable to check in the night before due to website issues and made it so we didn't have seats assigned until everyone else was boarded onto the plane and because of that I couldn't sit next to my girlfriend."
Punti positivi: "Lots of food and drink on plane."
Punti negativi: "Philadelphia airport is horrible, rude staff, they lost our luggage and many other international flight luggage. Absolutely unacceptable."
Punti positivi: "I guess some of the senior crew that now do international flights don’t care much about their attitude. Some were very pleasant others looked like they were not happy to be there."
Punti negativi: "Stewardess’s not stewards could at least act like their enjoying their job."
Punti positivi: "Friendly crew, meals/snacks/beverage service all excellent, and great movie selection! Return flight slightly delayed but we got notifications in advance. Would highly recommend the DFW to Rome nonstop flight."
Punti negativi: "The seats in economy are comfortable but way too close together, even for a small adult needing minimal leg room."
Punti positivi: "Crew really helpful and efficient super fast boarding"
Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"
Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"
Punti positivi: "Crew is helpful, seats comfortable, flight and baggage on time. Food was good for the airline."
Punti negativi: "International connection experience is awful. I understand that AmericanAirlines is not responsible but no help or explanation was provided either."
Punti positivi: "The crew was top notch, very pleasant and went the extra mile."
Punti negativi: "My husband and I were assigned seats in a different part of the plane from one another."
Punti positivi: "Couple of flight attendants were really nice!"
Punti negativi: "Most of flight attendants were rude. No personal touch at all. Felt like they wanna rush and be done with flight asap. Entertainment selection is really poor for 9 hours flight. Expect more new movies and American tv shows. Concerts up to the date would be nice."
Punti positivi: "Crew was okay."
Punti negativi: "It was uncomfortable from arriving at FCO for check in to landing at DFW."
Punti positivi: "Food was okay"
Punti negativi: "Seats were uncomfortable. The tv at key seat did not work at all initially. Crew tried to re- boot it but it still didn’t work properly Flight attendant in our area was brusque and rude. And none of the others said a word to us"
Punti positivi: "With almost airlines charging much more while delivering much less, it was a pleasure to take this flight and actually be treated like a consumer who paid a lot of money to fly. They fed us, gave us drinks, and were generally very nice and accommodating."
Punti negativi: "No complaints, other than I wish I could afford first or business class!"
Punti positivi: "much improved food quality and entertainment quality then previous international flights on AA."
Punti positivi: "When I saw that our BA flight would be operated by AA, I was concerned, given previous poor experiences with American airlines. However, in this case, AA was pretty good, especially the check-in staff at Rome Airport who were excellent. The check-in, boarding and de-boarding processes all went well. Plane was relatively modern, with USB charging ports for phones. Movie selection was good, though the TV selection could be expanded. The food was ok. Seating not bad. All of our luggage, including a child's carseat, was delivered on time and intact. Pleasantly surprised."
Punti positivi: "The plane was far more comfortable than the one we flew on from Boston to Rome."
Punti positivi: "friendly crew, good leg room, on time dperature and arrival. entertainment"
Punti negativi: "one of the food items (beef sandwich) has alcohol in it but I was't told so I ordered from my child then discovered it after reading the label."
Punti negativi: "The touch screen for the video monitors need to be replaced. It was very difficult to select a movie."
Punti positivi: "The flight attendants were really attentive and came to our rescue. In flight entertainment was good."
Punti negativi: "Americans airlines charged me extra to guarantee that my wife and I, along with our infant daughter could sit together. Of course with this came the expectation that we would at least have more leg space. Which we did not. Go figure."
Punti positivi: "That we made jt"
Punti negativi: "Flight crew was rude said things weren’t their job such as handing out custom forms just overall a terrible flight."
Punti positivi: "Leg room. Crew. Nice airplane. Even captain greeting passengers."
Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."
Punti positivi: "The meal was passable but the space to eat it made it very difficult."
Punti negativi: "I dropped my Kindle and earbuds on the floor and there was so little room I was unable to pick them up! Anything I had on the floor could not be accessed because of the tiny amount of space. I would have to ask the passenger next to me to get up if I wanted to get my things."
Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"
Punti negativi: "Il volo era stato overbooked"
Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"
Punti positivi: "tutto ok"
Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"
Punti positivi: "Either Frank needs a raise or the register personnel need additional training. It seemed every time the desk needed assistance, they were hollering for Frank. May be nice to have an ear set for personnel so they aren’t hollering amidst the chaos. Honestly, I sat at Gate E16 for almost 2 hours and genuinely want to say, “Great job!” to Frank. He kept a level head through the madness and maintained his professionalism all the while. Thank you for your hard work, Frank. We need more like you."
Punti positivi: "Food service was good."
Punti positivi: "The crew was amazing"
Punti negativi: "The airplane was very old and I couldn't hear or see the "entertainment"."
Punti positivi: "It’s the industry practice that the service level for 6 hours long flight is by the ‘domestic’ but it’s shaemful. No food or video screen !!!"
Punti positivi: "I wish I had caught his name, but our flight attendant was extremely kind and provided great service. Even came through the cabin prior to landing to thank everyone."
Punti positivi: "Crew fantastic , food good"
Punti negativi: "Limited seat space"
Punti negativi: "I was not sent an email 24 hours prior to my flight to check in."
Punti positivi: "Seats were more spacious and a representative was great about helping us find seats close together for a party of 4 that had originally been split up."
Punti negativi: "No sort of real line before boarding. Other customers were getting in who had numbers that were not yet called. Staff at the inside gatealso gave very short answers."
Punti positivi: "Only about 20 people on board did not have follow up connection flights. My flight going to Rome was also delayed by a half an hour. TBH I don't recall being on a AA flight that ever left on schedule."
Punti positivi: "The flight was calm and clean. Not much turbulence. The flight staff was polite and there was plenty of room."
Punti negativi: "The food was horrible and the seats were a little uncomfortable but everything else was pretty good"
Punti negativi: "Flight delayed and the costumer service was very bad in terms of providing information to the costumers, I have called and there was no proper line to reach them at, I got my information from British Airways, as they were operating the flight."
Punti positivi: "Plenty of food and drink on the flight. Having your own choice of movies and TVs to watch helped pass the time."
Punti negativi: "Aereo vecchio"
Punti positivi: "Friendly and accommodating attendants"
Punti negativi: "I'm 6'3" and the seats were extremely uncomfortable for a 10 hour flight. No vegan options"
Punti positivi: "Large selection of movies/TV to keep your mind busy, food is great and plenty of it (liked the additional ice cream and free beer at meals)"
Punti negativi: "I tried to tell the attendant my screen wasn't working but she cut me off and said "it's loading" (it had been loading for 30 min while everyone else's screen was working, but she was gone before I could mention that). I watched my wife's screen for a whole movie and then re-asked a different attendant if they would mind restarting my screen. He did, and it loaded."
Punti positivi: "we have a very old plane from rome to chicago no entertainent"
Punti negativi: "it was a 10 hours fly in a old plane without any charger for computers and tablets,no individual tvs"
Punti positivi: "The flight crew were great, attentive and accommodating. There were empty seats which allowed for movement of passengers and some stretching out during the long flight."
Punti negativi: "The only issue was one restroom not functioning, which caused a line to queue throughout the flight for the working restroom. Otherwise no complaints."
Punti positivi: "More leg room than expected, food was airline food, but not that bad considering. Plenty of beverages, great selection of movies. Hour delay leaving, but arrived only half an hour late."
Punti negativi: "We paid extra for 'exit row' seats and were sat in sets that had maybe even less room than a standard row! I was extremely disappointed, and even the flight attendant said he had flagged this with his management and they continue to sell those seats as exit row and charge a premium. Very poor business practice on BA's end and will absolutely avoid flying with them in the future."
Punti positivi: "When the arrival time of the connecting flight was changed, we chose another set of flights."