Punti positivi: "Arriving on Time"
Punti positivi: "Great plane Food ok Entertainment system good"
Punti negativi: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"
Punti positivi: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Punti negativi: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Punti negativi: "Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !"
Punti positivi: "Crew was attentive, punctual, and third meal on a 14 hour flight is right."
Punti negativi: "Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond."
Punti negativi: "Flight was 4 hours late making for a tight connection in Nairobi and our luggage not making the connection! No matter how good your service, if you don’t get the luggage through, you fail!"
Punti negativi: "KQ is always late! And never provide information to passengers about the delay"
Punti negativi: "All is well."
Punti positivi: "The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected."
Punti negativi: "The flight for on Nairobi, had no entertainment, nowhere to charge cellphones."
Punti positivi: "They made my journey exciting"
Punti negativi: "The delay leaving Nairobi was long and they offered us on breakfast"
Punti negativi: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"
Punti positivi: "Good approachable crew. Very professional. Aircraft very modern and internal atmosphere very organized. Everything where it’s meant to be."
Punti negativi: "Difficult when you’re tall to have better seating."
Punti negativi: "I enjoyed the flight and the host were so friendly and kind."
Punti negativi: "Better food choice and little more attentive crew."
Punti negativi: "Too many onboard announcements"
Punti positivi: "The crew was professional and gave me undivided attention. The food was good. I enjoyed the flight"
Punti negativi: "Cabin crew could have checked up on me more often for anything I would need inbetween the meals"
Punti positivi: "The crew on the final leg was really nice and helpful"
Punti negativi: "From Entebbe to Nairobi I was cold during the flight. I wish I had been offered a blanket."
Punti positivi: "Everything went well as scheduled"
Punti positivi: "Wow tj about a new airplane! I camt say enough about this flight it was spacious, enough entretainment to last the 4 hr flight no problem. Letrines galore!!"
Punti negativi: "The airline needs a way to make the boarding both more efficient and orginized. It felt as if i was boarding a mini bus in any of the small towns, i was for sure waiting for someone to show up with a goat pushing people out of their way"
Punti positivi: "Nothing"
Punti negativi: "3 hours late outbound. return flight cancelled. made us wait at the aiport for 12 hours. worst flight of my life."
Punti positivi: "I like that the trip had no stops and the food was ok."
Punti negativi: "The check-in counter did not have a credit card machine for me to pay my extra bag fee. This made things very inconvenient for me because I didn't have cash. I had to leave the airport to find a place with wifi because I didn't have service and the airport doesn't have WiFi. I had to contact a family back home in the US to wire me money. The money never came thru and I had to make a cash advance with my credit card which resulted in me having to pay fees. The entire process almost caused me to miss my flight and the lady at the check-in counter tried to keep my change. After wasting all the time getting the money to pay for the extra bag fee the staff were rushing me to get to the plane and threatening me I would be left behind even though it's not my fault I'm running late. I was not happy with my experience."
Punti positivi: "Flight was on time. Service was good."
Punti negativi: "Luggage did not arrive. Many passengers who came from Lilongwe to Nampula did not get luggage. There was no ground staff to follow up on the issue."
Punti positivi: "On schedule"
Punti negativi: "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."
Punti positivi: "Courteous crew."
Punti negativi: "Too crowded from Bamako to Dakar."
Punti positivi: "crew in general helpful Cap kept us informed Price of ticket"
Punti negativi: "Food so so. coffee never came"
Punti positivi: "Clean plane, on-time departure"
Punti negativi: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Punti positivi: "Clean planes, everything (for me) ran on-time"
Punti negativi: "Boarding was a bit "hectic", could be improved. Toilets got progressively worse as the flight went on (should be cleaned regularly). On 1 flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Punti positivi: "The best flight attendants who met my needs with prompt, positive, politeness. Again, my highest regards for Kenya Airways!"
Punti positivi: "No complains means i LOVED everything. From start to finish."
Punti negativi: "No complains on this flight."
Punti positivi: "Well, I missed it due to multiple delays out of Nairobi -- so not much good to say."
Punti negativi: "Delayed. Staff in Nairobi swore up and down that I'd be able to take the bottle I bought in duty free onto my connecting flight in Mumbai, but it was confiscated at customs -- so thanks a lot."
Punti negativi: "Cabin crew didn't pass out headphones, chicken was tough, cabin crew were not pleasant after having to clean up someone's vomit in the toilet"
Punti negativi: "I've taken this flight 6 times and 4 it's been delayed"
Punti positivi: "Crew were solid overall but felt they are not yet at the highest standards of service in terms of friendliness"
Punti negativi: "Entertainment system required every movie to have an intro about Kenya which when switching items became v repetitive"
Punti positivi: "PUNCTUALITY"
Punti negativi: "In a lot of airports, if a flight is delayed, the airline is aware and holds planes on the ground for a few mins if there are multiple people that will miss the connection. In this case, we were delayed for 2 hours, arrive to Nairobi and am at the gate 15 mins before and they sent me to customer service as the gate had just closed. More than 5 other people on the flight missed this common connection as well. Not only did KQ not have a system in place to work with other flights, the service area was completely swamped. People missed their connections because they couldn't get to the front in time to have a boarding pass printed or have a question answered. The staff were rude and didn't give eye contact or answer questions."
Punti negativi: "Staff on the airplane a bit miserable. Uncomfortable seats and no choice of food. Going downhill"
Punti negativi: "Poor Service. Did not care attitude."
Punti positivi: "Nothing. I wasn't on this flight"
Punti negativi: "I still need to be re-booked!"
Punti positivi: "I loved the short flight will book again!"
Punti negativi: "Everything was great!"
Punti positivi: "- plane was empty so I could sit in the exit seats with more legroom. - staff in the plane was extremely nice. - Pilot avoided turbulence zones."
Punti negativi: "- Smelly cabin - Unfriendly boarding crew - Food"
Punti positivi: "The arrival to Monrovia."
Punti negativi: "Losing baggage for a week."
Punti positivi: "Food and service"
Punti negativi: "Time to update, renovate and scale up the fleet flying Africa. Impossible to sleep in economy."
Punti positivi: "5 star service"
Punti negativi: "Flight cancelled streessed up"
Punti positivi: "The flight attendants were as courteous as possible."
Punti negativi: "Our flight was delayed by 90 minutes so that passengers on a late flight could join us. Once arriving at Lagos, our luggage was nowhere to be found. The airline failed to follow up regarding when the luggage arrived at Lagos. Horrible experience. Fly with Kenya Airways at your own peril."
Punti positivi: "Ground check-in, onboard staff, plane comfort were all fine and what normally happens. Nice leather seats and space on Embraer plane."
Punti negativi: "At check-in we were told the departure time was an hour late - when I arrived at 2:00am. As I only had 1 hour and 55 minutes in Nairobi before flight to Johannesburg, I was a bit concerned and had to rush from plane to departure gate. Pilot said flight was late due to " plane arriving late", which I think meant - it isn't our fault."
Punti positivi: "Full flat bed Big windows New plane"
Punti negativi: "10h delay very basic food (especially for business class) Basic service level No side treat"
Punti positivi: "Crew Communications every. Inbound Captain Landings and Take off"
Punti negativi: "Captains Landing outbound Fugi Airport Siera Leone and Landing in Accra. The Pilot caused Panic, he is inexperienced. Captain flight 5595 to Accra from Monrovia on Sep 2,2016. Disaster awaiting"
Punti positivi: "Fast"
Punti negativi: "No food"
Punti positivi: "Crew and food"
Punti negativi: "Hour late even though we had a late arrival of 1:35 am. Made us miss our airport transfer so it took over 2.5 hours to get to hotel"