Trova voli economici per Falmouth

Punti positivi: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."

Punti positivi: "Staff, and service were good."
Punti negativi: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."

Punti positivi: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"

Punti negativi: "The space for each seat was much too small, especially for the long uncomfortable flight. Seats also uncomfortable to sit on."

Punti positivi: "I was upgraded for some reason and holy cow was it awesome. Amazing food with more choices of what to eat. Massager in the chair and it nearly lied flat. So amazing and the perfect way to travel on a long flight"

Punti positivi: "Nothing really"
Punti negativi: "Seats, food , entertainment."

Punti positivi: "Crew and people were fantastic!"
Punti negativi: "LONG lines again. No luggage even with a 4 hour layover"

Punti positivi: "Food, entertainment, on time, excellent flight"
Punti negativi: "Cramped, the touch screen was not very responsive, the snack at midnight would be better if it were breakfast food-"

Punti negativi: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"

Punti positivi: "good entertainment system"
Punti negativi: "not enough leg room"

Punti negativi: "There was no wifi available, the airline did not have a record of my request for a vegan meal even though I submitted one when I booked my tickets, and they claimed I did not pay for/reserve a seat (even though I had for the flight over, which I booked at the same time as the return flight), so I was stuck in a cramped middle seat for 8 hours trying to write a paper without the internet."

Punti positivi: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."

Punti negativi: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"

Punti positivi: "Same as above!"

Punti positivi: "There were a couple of stewardesses who were nice and helpful to the passengers. The food selection was fairly good. Drinks were available at regular intervals. Flight was comfortable except for some turbulence during landing."
Punti negativi: "There was no pre-boarding for families with kids. They waited until the entire Business and First Class passengers boarded in Zurich before they allowed us. This was different in Mumbai where Swiss had families with kids board early. The airbus was not well maintained as fara s cleanliness was concerned. There were bathroom supplies on the toilet floor. Crumbs and food particles on the seats/crevices from the earlier flight"

Punti positivi: "crew very friendly.food excellent- thai curry vegetables, snacks. the flight arrived ahead of schedule despite slight delay. I appreciated that this was Swiss operated so no charge for skis, boots and poles."
Punti negativi: "Not sure why loading is not by aisles, seems not that efficient"

Punti negativi: "Major delay"

Punti negativi: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "Courteous staff,"
Punti negativi: "Only one food choice, meatloaf + mashed potato. I don't care for meatloaf."

Punti negativi: "Same as above."

Punti positivi: "I was extremely pleased with everything about my SWISS flight. I have family in Switzerland and have flown 8 times in the last 5 years. This was by far my best flight."

Punti negativi: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."

Punti positivi: "The captain refused to turn on the AC until we were just about to leave. Many passengers were complaining. The crew refused to help or do anything. Then during the flight they kept the air flow down to a minimum so again it was boiling hot. DON'T FLY Swiss Air if you like normal temperatures!"

Punti negativi: "At the check-in gate there was pandemonium. It was not clear how to proceed. The lines were long and disorderly. Since I had passed through passport control, I didn't think I would need to go through again just before boarding. I was in line, ready to have my boarding pass scanned when I was told I needed to have my passport checked! I had to step out of line, go back and get my passport checked, then go back in line to board! I could not get an assigned seat until I got to Zurich. I needed an aisle seat (I had a bladder infection and would need to use the toilet often). It was left up to me to negotiate with my neighbor to switch seats--- the crew would not help at all. I was cramped in my seat. The man in front of me put his chair too far back; I was difficult to work on my laptop with so little room between me and the table. The snack was horrible---uncooked, tasteless calzone and ice cream."

Punti positivi: "The crew was terrific, the pilot provided us with lots of good information, and though the plane left late, it arrived on time."
Punti negativi: "The seats are configured exactly opposite the human back. Clean, new, but very uncomfortable."

Punti positivi: "Loved the food and wine. Very comfortable flight and the staff was wonderful"

Punti positivi: "Nothing"
Punti negativi: "The food was terrible, boarding was chaotic, only ten movies to choose from."

Punti negativi: "Ritardo di 1/2 ora"

Punti negativi: "Through no fault of the airline, there was a strong thunderstorm that delayed our flight. Little information was provided about the situation. It was obvious that we could not fly in the storm, but we were not informed about the likely departure time. The reason I gave a poor ranking is that my suitcase/pack must have been left out in the downpour on the top of the pile so all of my clothes were extremely wet when I reached Boston. The bag itself was wet so it was not a case of something leaking in the bag. I have had to wash all of the clothes and iron them."

Punti positivi: "Crew was excellent, and the food was both ample and appetizing."
Punti negativi: "The boarding process is a little chaotic for the economy cabin since there is no distinctions by zone or seat row. The result is a bit of a surge when they first announce the boarding of the cabin."

Punti positivi: "The crew were great. They did the best they could given the circumstances. We got a compensation voucher because of all the trouble on the flight. That's something, though it's not super useful for the occasional traveler on SWISS (2000 miles and more bonus miles or CHF 50 travel voucher)."
Punti negativi: "The plane arrived in Boston 50 minutes late, because we left Zurich late. That was because we were waiting on people to make a connection. Which was probably because their SWISS flight was late. Why are all SWISS flights running late??? There was no coffee or tea on the flight because there was a problem with the electrical system of the hot water machines. That could have been fixed before we left.... The entertainment system is clunky, and it didn't help that it had to be rebooted (took 20 minutes !?!?) in the middle of the flight to deal with some 'isssues'. The big boxes with the entertainment system underneath the seats are not fun either, they really cut into legroom. In general, it seems this plane is in need of a bit of an overhaul and maintenance. And whatever happened to Swiss punctuality? I'm not used to SWISS flights being late. You can do much better than that, you used to!"

Punti positivi: "That I was able to get the front seat with the extra legroom at no extra charge. I also liked that the take off and landing were smooth. As was the flight in general. Also, the Swiss chocolate was good."
Punti negativi: "The seats are so narrow and uncomfortable! The overnight flight from Boston to Zurich was the most uncomfortable flight I've ever experienced. There is no legroom. And the seats are incredibly narrow. When the person in front of me had their seat reclining I had even less room. Horrible. The only reason the flight from Zurich to Boston wasn't quite as bad was because I was able to get the seat by the exit aisle with extra legroom. The food was terrible. It didn't taste like real food. It looked and tasted totally artificial. Overall, a very poor experience."

Punti positivi: "Loved the entertainment options, and pretty Good food!"

Punti negativi: "Several flights to US were leaving from the gates in the same wing of the terminal. A separate US passport control hurdle was set up there as an additional step prior to the boarding. The lines were long and barely moved when I joined about 40 min before my departure time. The security guy who handled the lines refused to let me through without waiting in the line. I was pretty stressed that I won't make it in time. Eventually it was all fine, people were picked up from the line by crew members of the flights that were about to leave. And when I eventually got throught, the flight did wait for about 15-20 min for the connecting passengers that were late. Having a clear communication at that US passport control line near the gate would make my flight connection and boarding process much less stressful."

Punti positivi: "Nothing"
Punti negativi: "The least amount of legroom ever. It should be illegal how close those seats were."

Punti positivi: "Clean aircraft, good leg room, and friendly service"
Punti negativi: "Nothing"

Punti positivi: "Sentirmi voluto a bordo"
Punti negativi: "Volo di solo otto ore"

Punti positivi: "Crew was very service oriented"
Punti negativi: "Entree a bit "mushy""

Punti positivi: "Nice blanket."
Punti negativi: "I told the stewardess I had 2 broken ribs and a badly injured leg. She seated me at my seat with - some metal box under the seat in front of me so I couldn't get my feet under it at all! Then she tells me not to put my feet in the aisle! That seat should only be sold to a child! Terrible food. I'm terrible "snacks" of pretzels, it was so insulting."

Punti positivi: "Lots of room, food was very good."

Punti positivi: "See above"
Punti negativi: "See above"

Punti positivi: "Ottima cela e colazione, il brindisi a sorpresa che avevo organizzato per mia moglie è stato apprezzato"
Punti negativi: "Nel mio posto non potevo allungare comodamente i piedi a causa di uno "scatolotto" sotto al sedile davanti a me"

Punti positivi: "L'imbarco da lugano è una gran comodità. Puntualità e velocità nell'imbarco"
Punti negativi: "Praticamente nulla, il tutto è andato senza intoppi."

Punti negativi: "Due to overbooking or other reason, we were sent to Frankfurt instead. We were not notified prior to departure at all. I'm trying to reach Swiss customer support for 7 days, no luck."

Punti positivi: "quasi nulla"
Punti negativi: "L'aereo era in ritardo ed anche il ritiro bagagli e? stato in ritardo di piu' di 30 minuti."

Punti positivi: "there was nobody sitting next to me"
Punti negativi: "people behind me were old so l wasn't allowed to recline my chair"

Punti positivi: "The crew was very friendly, the food was pretty good (especially the chocolate at the end). I had a shore layover of fifty minutes and was able to transfer very easily in the Zurich with plenty of time, and my bags made it too!"
Punti negativi: "For the last half hour or so of the flight I had water dripping on me from up above which was really uncomfortable. A woman in the seat behind me complained that she was all wet too. Not sure if there is a way to fix this, I'm assuming it's condensation, but it did make a bad end to an overall pretty good flight."

Punti positivi: "Wonderful , helpful crew , smooth flight Perfect !"
Punti negativi: "Only slight issue .. More legroom !!"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "Everything"
Punti negativi: "When plane landed early and waiting on another plane to move so we could get off plane over yhirty minutes waiting"

Punti positivi: "Courteous crew and smooth flight"
Punti negativi: "Nothing"

Punti positivi: "Food available was good."
Punti negativi: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."

Punti negativi: "Ottimo"

Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"

Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."

Punti positivi: "The crew was really friendly and helpful. The plane was really clean"
Punti negativi: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."

Punti negativi: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."

Punti positivi: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."

Punti positivi: "It was wonderful to have a non-stop from Rome to Atlanta. The flight was comfortable and punctual. The in-flight entertainment was very good and helped pass the long flight."
Punti negativi: "I liked the complimentary beverage service and many meal and snack interludes, although the food was sub par, especially the snack. I don't know how you can mess up crackers, but they were terrible, even slathered with the accompanying marinara. Also not sure that I ever met a shortbread cookie I didn't like until this trip; why lace it with artificial strawberry flavor?"

Punti positivi: "The crew were nice"
Punti negativi: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"

Punti negativi: "45 minuti per sbarcare e aspettare il bagaglio al nastro, in più una corsa a velocità passo d'uomo con lo shuttle dal terminal 1 al terminal 2, mi han fatto perdere la coincidenza con il volo successicon con conseguente spesa di 130 euro e 10 ore di attesa. Grazie."

Punti negativi: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"

Punti positivi: "Crew was friendly and apologetic"
Punti negativi: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."

Punti positivi: "Good selection of movies available, but right half of touch screen was broken..."
Punti negativi: "Flight departure was delayed almost 30 minutes for "baggage," but Delta still managed to leave many passengers' luggage in Amsterdam. Desk agent guaranteed baggage delivery within 24 hours. 4 days and 3 airports later, my bag reached my hotel. Fly Air France instead. The food is better and they won't lose your luggage."

Punti positivi: "Nothing really."
Punti negativi: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."

Punti positivi: "Service"
Punti negativi: "Food"

Punti positivi: "They switched me to better seats"
Punti negativi: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Punti positivi: "Fast boarding the plane! Great snacks! Great flight attendants."
Punti negativi: "We sat in the plan for 45 minutes before taking off and arrived 20 minutes late."

Punti positivi: "Nothing"
Punti negativi: "This flight never happened bc they didn't have a captain for the plane. Not a delay - not maintenance issues - just didn't have a captain so sorry your flight is cancelled. Ridiculous"

Punti positivi: "The flight and gate crew were absolutely professional and I appreciate them."
Punti negativi: "The entire "seat assignment at the gate" scheme is preoccupying, to say the least. I've flown Delta because of convenience and its embracing some of what technology has to offer (mobile boarding passes, for instance). I was able to do so last year, but not this time, which is disappointing."

"The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking."

Punti positivi: "The seats were very good. The crew was helpful and friendly."
Punti negativi: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."

Punti positivi: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Punti negativi: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."

Punti positivi: "Amazing crew!"
Punti negativi: "NA"

Punti positivi: "Smooth flight. Crew friendly."
Punti negativi: "More leg room"

Punti positivi: "Friendly crew"

Punti positivi: "Easy"
Punti negativi: "Wifi"

Punti positivi: "Pretty straight forward. Clean. Efficient."

Punti positivi: "Middle seat was empty"

Punti negativi: "Significant delay of departure."

Punti positivi: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."

Punti positivi: "Nothing"
Punti negativi: "Proper communication"

Punti negativi: "Delayed and did not explain why"

Punti positivi: "Nice plane, good service and pilots, great landing - no issues at all."

Punti positivi: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Punti negativi: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."

Punti positivi: "Food, timeliness, comfort"
Punti negativi: "Not sure"

Punti positivi: "individual TVs"
Punti negativi: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."

Punti positivi: "Crew"
Punti negativi: "Delays"

Punti positivi: "Good seating, great food, good service."

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti negativi: "Flight continually delayed so I had to drive to Chicago and take an American Airlines flight - that cost an additional $700"

Punti positivi: "Really nice flight crew who braved the storm to get us home when everyone else was getting cancelled."

Punti positivi: "Everyone was great!"
Punti negativi: "N/A"

Punti negativi: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"

Punti positivi: "No delay and friendly crew!"
Punti negativi: "Not much leg room and the coffee was horrific."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "Awesome customer service"
Punti negativi: "No complaints"

Punti positivi: "Punctuality, the entertainment system"
Punti negativi: "For the first time in decades (hundreds of flights), I've had to find the paper bag and until the very end I thought I might end up needing it. My companion did use hers, and mine (also a first in many decades). Part of the bumpiness could have been due to a weather system but the plane's movement was jerky when taxiing in Boston. BOS-MUC used to be one of my favorite routes back when it was served by the A360. The new A350 is nothing special except for the entertainment system. Ironically the large screen seemed overwhelming due to the dismal distance to the seat in front."

Punti positivi: "Real silverware and glasses for dinner and the best blanket on any flight I've ever taken."

Punti positivi: "They did get us other flights home and got us a hotel to stay in. There were meal vouchers but it was so late by the time we were rebooked we could not eat dinner and our flights left too early to be able to use them, but it was a nice effort on their part."
Punti negativi: "They cancelled the flight due to mechanical issues which was understandable. The problem was the chaos at Frankfurt airport because the instructions given to us to get to the Lufthansa service desk were totally inadequate. At least we didn't have to sleep at the airport like some passengers did."

Punti negativi: "We called customer service to change our seats to an aisle seat on both of our flights due to a knee injury and the representative changed them for us after trying to make excuses that she couldn't. When we boarded we found out she gave us BOTH middle seats in the middle of the plane on both flights, she lied to us about them."

Punti positivi: "The flights were lovely, the food was very good (for airline food), the drinks were generous - even the cheap seats were offered wine or cocktails! And after dinner were served coffee with Bailey's or cognac. Hot towels were provided. I would seek out a Lufthansa flight again."
Punti negativi: "It was very difficult to click into any movies, etc. That needs to be looked into. I spent a ridiculous amount just trying to get into a movie."

Punti negativi: "Personale ed intrattenimento ottimi. Cibo discreto, volo superaffollato e nessuna possibiltà di upgrade. Da migliorare la pulizia delle toilettes."

Punti positivi: "food and service"
Punti negativi: "All good"

Punti negativi: "viewing programs was not user friendly and slow (touch screen) other airlines have done a better job on the user interface of the entertainment system"

Punti positivi: "Clean, new plane."
Punti negativi: "Baggage got lost on a direct flight. A lot to improve here."

Punti positivi: "Every thing was great except the seats were small"
Punti negativi: "The seats are small"

Punti negativi: "I was traveling with 2 kids, they placed us far away from each others When I asked if we could move us, staff declined, however we found other passengers were moved. Staff moved our luggage around the plane without informing. "special meal" was ordered, and delivered wrong. Hostess behaves aggressively and rudely, yelling at me (cabin manager apologised, too late anyway)."

Punti positivi: "Faster, newer planes."
Punti negativi: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"

Punti positivi: "Crew"
Punti negativi: "TV didn't work"

Punti negativi: "Ritardo in partenza: 1 ora. Attesa per sbarcare: 30 minuti."

Punti negativi: "Crying children!"

Punti positivi: "Tranquilita"
Punti negativi: "Nulla"

Punti negativi: "seats are too narrow"

Punti negativi: "Prima di iniziare l'imbarco il personale cerca volontari a rimanere a terra causa over booking e davanti cominciano a scorrerti immagini stile United Airlines... Questo genere di pratica mette ansia e rovina il viaggio in qualche modo, sei stanco, al secondo scalo magari, è venerdì sera e non vedi l'ora di tornare a casa, e loro ti piazzano la minaccia dell'over booking!"

Punti positivi: "I would like to commend the crew on this flight for the way they handled a medical emergency during the flight. I thought that the brew reacted and handled this emergency in a calm, professional and dignified manner. Very little information was conveyed to the passengers aside from what was necessary. I thought that was very dignified and respectful of the circumstance. The flight was diverted from Munich to Vienna, the affected individual was evacuated and the flight was back in the air shortly thereafter. I would like to say Very Well Done to the crew and airline for the training they received and handled the situation."

Punti positivi: "Pulizia, intrattenimento, aereo moderno e cibo"

Punti positivi: "Sedili spaziosi, snack gustoso, decollo e atterraggio in perfetto orario."

Punti positivi: "Cibo non male, sono stati serviti due pasti e uno snack - certo le porzioni erano davvero scarsine. Eccellente scelta di film, anche uscite recentissime, e personale disponibile. Volo in perfetto orario."
Punti negativi: "Incredibilmente, i sedili sono più vicini su questo aereo usato per un volo intercontinentale che su quelli per voli a breve raggio in Europa. Cercate di prendere un posto senza nessuno davanti a voi, o quando abbassano il sedile sarete schiacciati!"

Punti positivi: "Great service, food service nice"
Punti negativi: "SMALL seats! Many people did not fit into the seats!!"

Punti positivi: "Great crew and excellent service"
Punti negativi: "No free Wi-Fi even on international flights."

Punti negativi: "The only coffe served entire flight was offered simultaneously with the first meal, meaning i never had another opportunity. Beverage containers were never picked up and no secondary food or beverage service offered over a seven hour flight. This flights service was substandard in every way that my flght from Bosron to Frankfurt excelled -- very disappointing"

Punti positivi: "Awesome crew and service! I would highly recommend flying with Lufthansa."

Punti negativi: "la prosecuzione del volo da Monaco a Trieste è stata un disastro. Volato fin sopra Trieste e poi ritornato a Monaco, asseritamente per nebbia, ma gli altri voli verso Trieste (es. Roma - Trieste) sono atterrati regolarmente. Penso che il pilota non fosse abilitato per atterraggio strumentale. Poi ripartiti solo il giorno dopo."

Punti negativi: "Lufthansa cancelled my flight at midnight before Thanksgiving and left me with no option to get home for the Holiday."

Punti positivi: "The staff was very friendly once I managed through the line for the rebooking because of the strike."
Punti negativi: "Strike holding passengers hostages. This was not the reputation of Lufthansa and the poor relationship between the staff and managment in the past 2 years will make me reconsider travelling with this company."

Punti positivi: "I like to fly LH on the BOS to FRA route as they are the only carrier to fly this route nonstop. Usually the service is quite good. The crew is attentive, offers water or juice repeatedly, gives you a warm moist handcloth before the mealservice to clean your hands. Check-in in FRa can be tedious becaiuse of long lines."
Punti negativi: "LH experienced several strikes in the last two years or so. Once I had to stay an extra day, this time I had to cut a family visit a day short. While they handled the rebooking in both cases quite efficiently, not everyone might have the flexibility to change days so easily. It is also disappointing when one has to give up on a planned activity to make it back home on time. Movie selection could be updated and I miss having an actual newspaper or magazine to read on the long flight. Will have to pack my own oin the future."

Punti positivi: "Everything about the flight was great"
Punti negativi: "Everything was good only scary part was when we where about to land the plane suddenly took off again it took everyone by surprise and we had to circle back around again."

Punti positivi: "Veloci e puntuali"
Punti negativi: "Lo snack offerto e l'intrattenimento non all'altezza del Brand"

Punti positivi: "Gentili"
Punti negativi: "Lo snack offerto e l'intrattenimento non all'altezza del Brand. In più il volo è partito in ritardo"

Punti negativi: "Foods usually not bad but the sausage and beef was absolutely disgusting."

Punti positivi: "The food was terrible. Your seat space is exceptionally small. I am small but others of greater stature cannot really fit and then they encroach into my space. Makes for an uncomfortably long journey. Your attendants were most attentive."
Punti negativi: "The food, food, food."

Punti positivi: "Lufthansa - The best."

Punti positivi: "Smooth flight, good service"
Punti negativi: "Leg room."

Punti positivi: "Tremendous selection of movie entertainment"
Punti negativi: "Boarding process was a bit confusing"

Punti negativi: "Patronizing crew."

Punti negativi: "Asked hor wheelchair assistance on the 3 connecting flight ... Never got one Weighing the carry on is ridiculous! Had to tortow away stuff because a couple pound over British allows up to 50 pounds on a carry on Asked to switch seats and hot terrible service Tried to get boarding pass 24 prior could not They lost my luggage got it 3 days later And other things that I was not happy about"

Punti positivi: "Food was better than on my flight from BOS to fra. Service was good."
Punti negativi: "Boarding. They board priority and then everybody which makes boarding hard. Prolongs it on the plane."

Punti positivi: "food remarkably good decent entertainment comfortable temperature on time, not waiting everything went as expected."
Punti negativi: "sadly, airplane seats just aren't that comfortable. But that is universal and expected."

Punti positivi: "NOTHING!"
Punti negativi: "Lufthansa's customer service is terrible. The service agent who rebooked my flight said flight was FULL when there were several seats open. The lady charged me an exorbitant amount saying that the "flight was overbooked". I am NEVER flying Lufthansa again. In addition, I am spreading the word to family and friends who use Lufthansa to use another air carrier."

Punti positivi: "On time. Great flight attendants and food"
Punti negativi: "Not much space in the seat. The short flight had more legroom"

Punti positivi: "Very pleasant crew, lovely service, good selection of entertainment"
Punti negativi: "Can't complain about anything"

Punti positivi: "Smooth and on time boarding. Large seats with individual arm rests, a wonderful orange mint fresh squeezed juice before takeoff. Lovely friendly service. Great inflight entertainment with a large individual screen on each seat. Lots of leg room. Lots of overhead space. Plenty of restrooms. Comfortable cabin temperature. Good food, plenty of beverages (4 passes of the cart plus water juice and coffee served by tray). Nice landing snack of lox, creme fresh and mini pasta with a bread roll and an additional beverage. Real silverware and glassware. Quality napkins. Premium Economy did feel different and I would pay to fly that class again."
Punti negativi: "The gate wasn't ready when we arrived at Logan and customs took a long time, but that is the airport not the airline."

Punti positivi: "great flight attendant"
Punti negativi: "food lacked a bit taste, but was good overall"

Punti negativi: "Lufthansa had a 2.5 h delay on the trip Turin-Munich which means that would would lose the connection Munich Boston. They said that all other connecting flights to Boston with any airline were booked and they refused to look for space in a different class. So they sent us to Paris, from Paris to New York, we had to spend the night in NY and then fligh in the morning to Boston. All this with an exhausted 8 year old kid. They could have resolved it with an upgrade since there was room in business class but they refused, and did not care to make us have a 30 h trip. Horrible horrible horrible"

Punti positivi: "Servizio eccellente sotto ogni aspetto. Upgrade ricevuto a Economy Premium molto apprezzato."

Punti negativi: "Boarding was very confusing. They boarded from front and rear of plane but no announcements were made. Once on board people that entered from front were trying to get to seats in back and vice versa which ended up with aisles being clogged. A simple announcement would have avoided all the confusion. Tray was broken and unable to use which was not a big deal because only a snack was served, but had it been a meal it would have been a bigger issue."

Punti positivi: "That we didn't crash"
Punti negativi: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Punti negativi: "Service"

Punti positivi: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Punti negativi: "The seats in economy were a little too small for a 12 hour flight"

Punti negativi: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"

Punti positivi: "Ho chiesto di essere spostata in quanto troppo vicina ai bambini e sono stata accontentata"
Punti negativi: "7 ore di ritardo, il cibo era veramente pessimo e in atterraggio l ala destra ha avuto un preoccupante flash accompagnato da rumore strano."

Punti positivi: "Service of the staff was great"
Punti negativi: "Turbulence, with all our technology we still cannot avoid this?"

Punti positivi: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Punti negativi: "Would be nice if there was wifi on board"

Punti positivi: "On-time Quick boarding Friendly staff"
Punti negativi: "Only pre-security lounge (Air France) that is open till 19:00."

Punti negativi: "My Kosher meal never made it on-board. The cabin (and the airport) were way too cold"

Punti positivi: "The long flight"
Punti negativi: "The long flits"

Punti negativi: "The food was inedible--from the chopped RAW potatoes to the slimey, tiny bit of pale turkey. It must have left a foul taste for the crew, too, since they were cold and unwelcoming."

Punti positivi: "It was a KLM flight so good"
Punti negativi: "Could not select seats in advance even as a Platinum level Air France / Skyteam card holder as it was purchases as China Southern."

Punti positivi: "Free snack and drinks, friendly crew. Flight was on time and seat next to me remained empty. Felt like business class on LH :-)"

Punti positivi: "The flight attendants were amazing. Great entertainment system."
Punti negativi: "Seats were a bit uncomfortable for long distance flight."

Punti positivi: "on time arrival"
Punti negativi: "the cabin configuration is bad"

Punti positivi: "entertainment options"
Punti negativi: "lack of USB or other power outlet to charge my own devices, poor responsiveness from crew, skimpy breakfast (it was a way-too-salty quiche), tighter seat options than my first leg of the flight"

Punti positivi: "Puntualità all'arrivo ad Amsterdam"
Punti negativi: "Ritardo all'imbarco, mancanza di un numero sufficiente di sedili per sedersi al gate a Fiumicino in attesa del volo"

Punti positivi: "Friendly stuff"
Punti negativi: "The expiriace going there was horrible because of the weather."

Punti positivi: "I liked boarding was easy and quick. I liked the space I had in economy class for my legs."
Punti negativi: "I didn't like how I had to fly from Germany to Amsterdam to London. but for the fare, I guess I can't really complain"

Punti positivi: "The crew on this flight was great and there were lots of current movies to watch"
Punti negativi: "Why do the airlines makes you walk through first class and then premium economy to get to standard economy? That is a set up for failure."

Punti positivi: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Punti negativi: "No suggestions."

Punti positivi: "The plane condition."
Punti negativi: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Punti negativi: "Friendlier crews"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Overall a nice and good flight"
Punti negativi: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti negativi: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Punti positivi: "The crew."
Punti negativi: "The time between flights."

Punti negativi: "Flight got cancelled"

Punti positivi: "Yes"
Punti negativi: "Everything was good"

Punti positivi: "Comfortable seat, great crew."
Punti negativi: "Flight delayed, no USB port and no entertainment"

Punti negativi: "Travelled business class and was ace experience"

Punti negativi: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Punti negativi: "Troppo ritardo"

Punti positivi: "The flight crew was so friendly and the food was really good."

Punti positivi: "The crew"
Punti negativi: "Seat comfort"

Punti positivi: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Punti positivi: "Everything was good except for the entertainment consul for one of our seats."
Punti negativi: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Punti positivi: "Light snack and complementary wine"

Punti positivi: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Punti negativi: "Not happy to pay extra money for my case"

Punti positivi: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Punti positivi: "Crew was awesome"
Punti negativi: "."

Punti positivi: "The crew was efficient. Flight left on time. Food and wine served."
Punti negativi: "No entertainment."

Punti positivi: "Arrived early!"
Punti negativi: "Boarding seemed disorganized."

Punti positivi: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Punti negativi: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Punti positivi: "Fast boarding"
Punti negativi: "The entertainment system wasn’t working for the whole 10 hour flight."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Standard stuff"

Punti positivi: "The boarding process was smooth and the crew friendly. Flight ran on time."
Punti negativi: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."

Punti negativi: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."

Punti negativi: "Ils ont mis mon bagage à main en soute quand il y avait plein d'espace dans l'avion..."

Punti positivi: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Punti negativi: "There is nothing I did not like."

Punti negativi: "Small leg space"

Punti positivi: "Food and service"
Punti negativi: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"

Punti positivi: "The food, the facilities, the seat, everything."

Punti positivi: "The crew was friendly."
Punti negativi: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."

Punti positivi: "Non mi ha colpito nulla in particolare di questo volo."
Punti negativi: "Volo in ritardo e bagaglio smarrito nonostante la coincidenza venga gestita dalla stessa compagnia aerea."

Punti positivi: "Non mi ha colpito nulla in particolare di questo volo."
Punti negativi: "Volo in ritardo di quasi un'ora. Lo schermo a disposizione è veramente piccolo, i programmi sono un po' datati (molto meglio KLM)."

Punti positivi: "Personale di bordo cortese, abbastanza attento alle esigenze di chi viaggia con bambini"
Punti negativi: "Spazio a bordo degno di una low-cost. Gionocchia contro il sedile di fronte che tra l'altro è stato poi reclinato, il tutto davvero scomodo. A Roma, ad attenderci il solito pulmino, che oltre a far perdere molto tempo perché bisogna attendere fino all'ultimo passeggero per arrivare al terminal, risulta scomodo con i bambini"

Punti positivi: "Il personale è molto attento e disponiblie, ha tenuto in considerazione le esigenze di chi viaggia con bambini come noi. Il volo non è partito in orario ma è atterrato in leggero anticipo"
Punti negativi: "Il cibo, anche se in buone porzioni, non è stato proprio all'altezza. È chiaro che è sempre complicato soddisfare i palati italiani, ma l'impressione è che in generale non fosse proprio all'altezza. La selezione dei film e dei cartoni in italiano, come immaginabile, molto ridotta"

Punti positivi: "Pleasant staff."
Punti negativi: "I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room"

Punti positivi: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Punti negativi: "Seat did not recline as much as normal aircraft."

Punti positivi: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Punti negativi: "Can't think of anything."

Punti positivi: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."

Punti positivi: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
Punti negativi: "Nothing"

Punti positivi: "should let first board passenger in rear rows and not everybody together."

Punti positivi: "The crew was nice .."
Punti negativi: "We were very late for take off. Don't understand why No USB plug. No charging spots. No video. No movie. No radio. No wifi."

Punti positivi: "- puntuale - ottimo sanwich - personale molto cortese"

Punti negativi: "Need to collect luggage in Shanghai airport and check in again"

Punti negativi: "Did not inform me of the shut down of Nice airport that Monday night July 25 from 11:30 to 4:00. I was stranded in nice. I planned to take a taxi to have it take me around a nice at night to see the city. But lost that opportunity.. Then the next morning before boarding I got inquired by French police asking why did I stay in Nice over night. My suitcase locks was cut open and a special silver plated cup,handle,was broken in my suitcase."

Punti positivi: "The food wasn't bad."
Punti negativi: "My husband & I were seated toward the back on the side. Our seats had several inches less leg room than the ones surrounding us (not sure why). This information was not made available when we booked our flight. My husband is 6'2" and his legs legitimately could not fit into his seat. He had to sit the entire flight with one leg in the aisle and the other tucked under the seat in front of me. It was only made worse when the kid in front of him fully reclined his seat. We would have chosen to not sit together rather than endure that had we been given the option. Also, the menu they distributed said they serve ice cream but we asked and then didn't have any. Don't get my hopes up!"

Punti positivi: "Decent food, polite crew. All you can ask for such a short flight."
Punti negativi: "No entertainment, but for such a short flight that's not such a problem. Seat pitch is a bit tight."

Punti positivi: "That I got to fly with a different carrier instead"
Punti negativi: "That they canceled the flight due to a strike - they should have anticipated this much sooner as the strike was going on for a few days by that point."

Punti positivi: "The flight attendants were so funny, uplifting, friendly, and willing to help that it turned the flight into an alternative experience."
Punti negativi: "The seat, food, and movie selection don't apply to what a premium flight promesses. 370 eiro upgrade is way too expensive for only a little difference. I took premium two years ago and there was a real difference, but now they cut food and movie experience to half it was."

Punti negativi: "Voli ritardati, bagagli persi che arrivano in voli diversi. Secondo me airfrance è diventata peggio di una compagnia qualunque e sta perdendo la sua immagine di marca,"

Punti negativi: "4. il mancato arrivo del mio intero bagaglio (4 item) a Linate."

Punti negativi: "1. la necessità di dover pagare SOLO all'imbarco il bagaglio aggiuntivo sia all'andata da Linate che al ritorno da San Jose del Cabo 2. l'impossibilità di un checkin online. rifiutato da AirFrance e risolto con Alitalia all'andata. non effetuato al ritorno. 3. la non comunicazione al cliente del codice di prenotazione interno ad AeroMexico della relativa tratta impedendomi ogni comunicazione con tale compagnia 4. il mancato arrivo del mio intero bagaglio (4 item) a Linate."

Punti negativi: "The food was not good"

Punti positivi: "As usual, great staff, no delay, comfortable seats. We were offered champagne, wine, liquor with our delicious meal and given a choice of 2 entrees. A complimentary pillow, blanket and headphone are given and all that in economy class!"

"It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better."

Punti positivi: "Poor"
Punti negativi: "Poor"

Punti negativi: "The food was not as usual."

Punti positivi: "Yeah Everything well organized"
Punti negativi: "I believe so"

Punti positivi: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Punti negativi: "The seat could have been much better as far as reclining and space. Overall I loved the flight."

Punti positivi: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Punti negativi: "N/A"

Punti positivi: "Check in agent extremely helpful and friendly."
Punti negativi: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."

Punti positivi: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Punti negativi: "See previous"

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "Arrived on time."
Punti negativi: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti negativi: "Too much time spent at boarding. On luggage missing."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "Flight was in time"

Punti positivi: "great food, entertainment and seat comfort"
Punti negativi: "nothing"

Punti positivi: "The crew was efficient and friendly. The plane took off on time and landed on time."
Punti negativi: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."