Trova voli economici per Capo Verde

"Crew could have been more friendly…little-to no smiles…seemed like all business and get the flight over with. Baggage service at Lisbon airport was terrible, between waiting for a discharge belt # to be assigned, waiting for luggage to be loaded onto conveyor belt. All in all waited over an hour for our one suitcase…."

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "Crew was friendly"
Punti negativi: "Food"

Punti positivi: "Delay was for 30 min"

Punti positivi: "Movies"
Punti negativi: "Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one."

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti negativi: "Delayed"

Punti positivi: "Crew"
Punti negativi: "Screens need update, mis functions on equipment"

Punti positivi: "Lost the luggage"

Punti positivi: "The food was great and the crew was very friendly."

Punti negativi: "I could have used USB charging station."

Punti positivi: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Punti negativi: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."

Punti positivi: "Very short flight so pretty standard."
Punti negativi: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."

Punti positivi: "Very friendly and attentive crew. Clean plane."

Punti negativi: "Swiss precision"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "All operations a-ok"

Punti positivi: "Very friendly, without being intrusive. Responsive and happy."
Punti negativi: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "check in & boarding were ok"
Punti negativi: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"

Punti positivi: "On time arrival"
Punti negativi: "Boston -Zurich, the most uncomfortable seat possible. I am 5’2 and I barely fit.... Seats are way more comfortable on European flights."

Punti negativi: "Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally."

Punti positivi: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Boarding music"
Punti negativi: "Changed our seats after check in"

Punti negativi: "The flight was delayed by 85 minutes from Newark to Zurich"

Punti positivi: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"

Punti positivi: "The crew took very good care of us with food and drinks"
Punti negativi: "Updates by the captain about the situation were too few, too infrequent."

Punti positivi: "The chocolate was good. The flight was fine no issues. The flight staff was very good."
Punti negativi: "Had to pay $100 for my second bag. I did not pay for the extra bag on my way out. As a star alliance member and a united chase explorer card user I don’t think I should be paying for the extra bag. I booked the flight through United for the expressed reason that I have privileges when on united and feel if I book united these privileges should transfer. If not what’s the point of being a loyal customet"

Punti negativi: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"

Punti positivi: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Punti negativi: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."

Punti positivi: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Punti negativi: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"

Punti positivi: "It was a good short flight, with good service"

Punti negativi: "entertainment machine in my seat did not worked"

Punti positivi: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."

Punti negativi: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."

Punti negativi: "Major delay"

Punti positivi: "The service is the best!!! I enjoyed everything!!"

Punti positivi: "the punctualty"
Punti negativi: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"

Punti positivi: "The larding was terrible. I came in a wheelchair but am able to walk short distances. I spoke to man at the gate about boarding early and he said he would come and get me. But he did not and I had to push and shove with everyone else as their is no plan. Awful! Service was good. Lots of water and juice brought round in the night of"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "The staff was courteous and pleasant"
Punti negativi: "The exit seats were extremely cold, I had to put on my jacket gloves hat and ablanket Didn't eat dinner, breakfast was all sweet things"

Punti negativi: "smooth & efficient friendly crew"

Punti positivi: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
Punti negativi: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."

Punti positivi: "I was extremely pleased with everything about my SWISS flight. I have family in Switzerland and have flown 8 times in the last 5 years. This was by far my best flight."

Punti positivi: "Everything"

Punti negativi: "I missed a collecting flight due to weather and the airline refused to rebook my flight."

Punti positivi: "I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer."
Punti negativi: "Pleace call 666 394 865"

Punti negativi: "Boarding procedures"

Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"

Punti positivi: "Price. Service and food offered in the plane"
Punti negativi: "The boarding process: everyone crowds into the line without regard of the grouping."

Punti negativi: "flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight"

Punti positivi: "Personale cordiale e disponibile."

Punti positivi: "Quick. Smooth!"

Punti positivi: "Good entertainment, great price"
Punti negativi: "Had about 30 people on our flight that was taking another TAP connecting flight - missed the gate by less than two minutes - did not hold the plane when they could have"

Punti negativi: "Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane."

Punti negativi: "Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed"

Punti negativi: "The crew could be a little bit more accommodating. Both flights ran short of toilet paper. They don’t conduct an intermediate check of the toilets."

Punti positivi: "Everything was on time"
Punti negativi: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"

Punti positivi: "Very friendly crew, nice plane"
Punti negativi: "Very expensive extras like seats and luggage"

Punti positivi: "food and price"
Punti negativi: "boarding... control the luggage size"

Punti positivi: "Very helpful gate attendants. The food was delicious and the movies were all current and kept us entertained for nine hours!"
Punti negativi: "Very cramped legroom. Cabin was extremely hot. There was a man binge drinking in the seat across the aisle. He should’ve been cut off at some point, but he kept drinking. He was a worry."

Punti positivi: "Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional."
Punti negativi: "Company plays games with attractive low fares but extra charges for seating and luggage"

Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"

Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"

Punti positivi: "Very on time, smooth take off and landing and friendly staff."
Punti negativi: "Perhaps spirits offered other than just wine. And a vegetarian food option."

Punti negativi: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"

Punti negativi: "poor and cheap plane"

Punti positivi: "Food was ok. Check in was ok in Portugal. The plane was good (entertainment and seat comfort)."
Punti negativi: "flight crew can be more friendly in my opinion."

Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."

Punti positivi: "Plane was good, service on board pretty good."
Punti negativi: "Flight was delayed and we were never notified despite receiving multiple emails to ‘upgrade’ our flight. While checking in we attempted to upgrade 3 tickets to first class and were sent to 3 different areas in the airport with our luggage, having to wait in line each time. Didn’t provide vegaterian options on board. Weren’t given a gate ever after landing 5 hours late and were kept on board for half an hour making us miss a 2nd connection we had to rebook after the initial delay. A frustrating experience hat could have been made better with just some communication about what was going on."

Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."

Punti positivi: "The crew was very king"
Punti negativi: "the seats were very uncomfortable because the backs were not adjustable"

Punti negativi: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"

Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."

Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"

Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."

Punti positivi: "Staff courteous compared to our previous TAP FLIGHT"

Punti positivi: "Everything smooth!"

Punti negativi: "I needed to cancel my trip and no one could help me. Even with a fee!"

Punti positivi: "Flight crew was friendly."
Punti negativi: "Not being told up front of having to pay for my luggage. First I was over charged on departure ($90.00) and also having to pay on return flight. Travel agent never made us aware of this."

Punti positivi: "Very gentle staff. Good food and service. And I will visit Lisbon next time."
Punti negativi: "Too early in the morning. A better connection in Lis wil lhelp"

Punti positivi: "Allw"

Punti negativi: "40euro checked bag fee on an international itinerary was an unpleasant surprise. They were quite disorganized; our airport-printed boarding passes wouldn't scan at the gate, they didn't have a jet-way ready upon arrival in Lisbon ..."

Punti negativi: "As I keep metioning....you guys need to be more generous with the Victoria program. I fly you guys a minimum of 7 or 8 times a year, plus numerous partner flights, and what do I get? no free upgrades, 60,000 miles to become gold etc etc"

Punti negativi: "Flight to LIS was delayed 2.5 hours, missed BCN flight. I was given a new flight, but boardng pass was canceled at gate. I'm stranded!"

Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"

Punti positivi: "Sicurezza volo, disponibilità assistenza."

Punti negativi: "Flight Washington delayed. Airport about closes upon Arrival!"

Punti positivi: "I did like the crew and food were great!"
Punti negativi: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"

Punti positivi: "Just about everything"
Punti negativi: "The connecting flights with BLUEJET"

Punti positivi: "It is comparatively inexpensive for business class."
Punti negativi: "You get what you pay for! Boarding was very disorganized. Lot of standing around for no good reason. Food and drink service was mediocre -- they ran out of stuff."

Punti positivi: "Complimentary beverages and snacks. Understandable English from the crew about the flight information"

Punti positivi: "Service and crew were very friendly. Excellent!"

Punti positivi: "Nice refreshments, friendly attendants"
Punti negativi: "It took a very long time to check in and board."

Punti positivi: "Wine was nice and metal container of so-called business class utilities (socks, tooth brush, etc.)"
Punti negativi: "Seats are coach seats! No entertainment. No AC power sources. Shame!"

Punti positivi: "The crew was very friendly and check-in was uneventful. A group of us traveled from MXP to EWR via LIS. Excellent ride on each leg."
Punti negativi: "I love the flight attendants uniform. The ticket agent allowed me to change my seat to the exit row with no extra charge. Some of my group was charged for overweight bags and others weren't. A little inconsistent."

Punti positivi: "Service smilles confort"
Punti negativi: "Nothing"

Punti positivi: "On time. Friendly crew"
Punti negativi: "Food, confort"

Punti positivi: "From Casablanca to Accra the seat was very comfortable, and they gave us blankets, pillow, socks and eye mask (none of these provided from Barcelona to Casablanca, and the seat was smaller) Good food and tea service."
Punti negativi: "Personal tv missing."

Punti negativi: "We were delayed 5 hours in Casablanca without notice or explanation it was an officer who shared anonymously that the baggage handlers were on strike"

Punti positivi: "Crew rude and seat aren't comfortable.also didn't get my 4 piece of luggage...I'm still waiting yet!"

Punti negativi: "The flight was late! Nightmare at boarding! I arrived an hour and a half late They lost my luggage I have not heard back yet"

Punti positivi: "Crew was very friendly and service was great."
Punti negativi: "Bag didn't arrive, and representative who checked us in Tunis was not customer service oriented."

Punti positivi: "Nothing - never fly airline again."
Punti negativi: "Airline cancelled flight 1.5 hours before departure. Booked us an another flight that landed 3 hours after our connecting flight departed, with no info on how we were to get home."

Punti positivi: "Nothing , the flight was overbooked and they did very little to fix it"
Punti negativi: "We were sent from terminal to terminal and we are now on a flight with Alitalia today"

Punti positivi: "Amazing cabin crew"
Punti negativi: "Not waiting forever"

Punti negativi: "I had to run all over the airport go through security and custom because flight was delayed 2 hours and I lost my luggage"

Punti positivi: "nothing"
Punti negativi: "the food was awful, electric plugs didn't work, bathrooms were not cleaned before flight -very filthy. My seat was broken and wouldn't recline. Not to mention a 3 hr delay"

Punti negativi: "We taxied around JFK for nearly an hour without as much of an announcement as to why we couldn’t get a gate. After a long flight, we just want some communication."

Punti positivi: "The flight was overbooked so we had to wait 30-40 minutes so we could have our boarding passes. The line was super long and the waiting time was a lot."
Punti negativi: "The airline should be better organized. I arrived very early at the airport and I almost missed the flight because of the airline and customs."

Punti negativi: "CI È STATO NEGATO L’IMBARCO PER OVERBOOKING. Scandaloso"

Punti negativi: "Flight was delayed 7 hours, the flight crew never arrived, communication was nonexistent. I missed my connection in Rome and have now lost a lot of money for car rental, hotel that I can’t use tonight."

Punti positivi: "Timeliness of food and cleaning up."
Punti negativi: "Crew's short patience with customers"

Punti positivi: "Nothing to like."
Punti negativi: "For starters the female flight attendants were very rude. Really unprofessional and lacking costumer service experience. The aircraft was messy and unclean. The entertainment screen freezes and unresponsive. They need replacing. And the delay was the icing on the cake. Royal Air Maroc is the worst airline company one can ever fly with. Even budget companies such as Easy Jet and Ryan Air provide better service. Not recommended at all people."

Punti positivi: "I liked most of things there a specialty the crew they provided more which is good"

Punti negativi: "They canceled the flight without telling anyone including the airport. Airport staff was on the phone with them and said the flights canceled. Then we had to go to 3rd party service who really couldn’t do anything. I had to customer service in the States to finally book myself on another airline. The alternative was to fly to Casablanca and stay there for two days since the next available flight was the 15th. I would have to pay for the second night myself."

Punti positivi: "The plane was cleaner and the seats were more comfortable than my NYC --> Casablanca flight."
Punti negativi: "No vegetarian option (I travel a lot, and I've never encountered this!). But, given that the flight was so short, this didn't matter much to me."

Punti positivi: "Nothing"
Punti negativi: "Food was poor and they served the same over and over again. Plane itself was not very clean. For a long flight, they waited a long time before serving any beverages"

Punti positivi: "Flight crew was helpful."
Punti negativi: "Food not great. Bathrooms a mess."

Punti negativi: "My flight was put on standby, so I couldn't check in using the machine. When I went to the Air Morac counter to check in, they refused to listen to what the problem is. First person told me my ticket is not business class, without even hearing out what the problem is. Second person told me to go to another counter. When I went there, the third person told me they only process passengers flying to Russia, again refusing to listen to what I have to say, and then direct me back to the second person. After that, second person confirmed that the 3rd person is responsible. So I went back, the third person finally decided to listen and told me to wait for their supervisor. I stood there for 40 minutes. The whole thing is extremely unprofessional."

Punti positivi: "Business class seats were comfortable. A meal was served despite the short duration of the flight. The had wine, but you had to ask for it. Maybe because it's Ramadan, I don't know."

Punti positivi: "The flight attendants were nice"
Punti negativi: "Boarding was completely disorganized with people boarding late and then allowing fully half of the passengers to board at one time, clogging the aisle and thereby making the process take even longer. Once all were settled it became a question of "where is...?" As passengers had checked in but not boarded. We sat at the gate an additional hour as boarding passes were checked, sky lounge was checked, etc."

Punti negativi: "Both of the aircraft I took today were substandard. Parts were missing and broken. The staff on the first was surly. The check-in process was a mess. Why print zones on a boarding card when RAM never uses zones? No announcements in the boarding area. And on and on. Worst airline I've ever flown on. And I've flown on more than a hundred. You can't expect people to visit if you can't provide the professional service they deserve. Also..., what's with Moroccan security? Why should I have to clear customs for national flights?"

Punti positivi: "gold card members can board at anytime and ckin at business counter"
Punti negativi: "my seat was changed from the one I selected and ended up uncomfortable for the whole flight with crying babies next to me. Courtesy upgraded should've been given as I fly so often."

Punti positivi: "friendly service, excellent food, wonderful, safe landing"

Punti negativi: "I like to flight again with royal air maroc but the airport need more organised Service was good from the crew"

Punti negativi: "Our luggage did not arrive to JFK. We landed on Saturday, 1/27, and there is still no update.... It had expensive rugs and gifts and spices plus more."

Punti positivi: "Very poor customers service"

Punti positivi: "This particular flight was fine. Royal Air gives a sense of being unreliable overall, though."

Punti positivi: "I love air plane"
Punti negativi: "I don't have my 1 baggage please help me out thank you ref AT 624948"

Punti positivi: "Thanks you so much everything is great"
Punti negativi: "I don't see my 1 baggage"

Punti negativi: "Food"

Punti negativi: "Delayed 2 hours."

Punti negativi: "They canceled my flight forcing me to leave my vacation a day early with not even a 24 hrs notice. This resulted in me losing out on money that I had already spent on tickets, the place we were staying, parking my car etc."

Punti positivi: "Nice flight with excellent comfort in business class"
Punti negativi: "4 hours without no prior information before reaching airport. Received alert thru TripIt and couldn't reach for confirmation RAM in WDC, New York and Casablanca. Another funny story, I spent more than 10h in the more than busy business class lounge because when sent to Sky Atlas a very impolite lady told me that me that I have to go back to the airport as there was no room and she informed the housing service on that. Will avoid from now when possible to flight with RAM. SORRY!!!!!"

Punti negativi: "The attitude on the crew faces they act like if they don't get pay for doing what they do pose to do"

Punti negativi: "The stuff didn't treat people good but not rude , as we waited in Casablanca for 1:30 hr late . At leat any one my sorry for being late but we didn't found such kind of apologize ."

Punti negativi: "They literally had a man at the back of the plane they were beaten and choking before the plane took off and as it was in the air. Worst flight I have ever been on. Ever! It made United flight in the US look like nothing."

Punti negativi: "The plane was an hour and a half late with no updates at the airport. The plane was filthy and smelled awful."

Punti positivi: "Landed safely"
Punti negativi: "Upon Boarding the plane, I was looking for somewhere to store my large backpack in an overhead bin, and instead of assisting or just waiting their turn, the crew is squeezing past me, forcing me to shove my bag into someone's face as I move to the side. This happened twice as I was headed to my seat. No "excuse me", "pardon" or nothing. Barely any English was spoken and I was yelled at to remove my headphones for landing when my music wasn't even playing, (although on any other flight, a device in airplane mode is not a problem). During the flight, the crew was extremely chatty and loud in the back of the cabin disturbing conversations I was trying to have with the person next to me. "Entertainment" was a kids tv show when I doubt that kids can even see the screen. No sound."

Punti negativi: "We came to the airport as usual(not in advance but on time), then they told us the plane has been full. They oversold ticket for like 20 and over 15 passengers can't assess to the plane. The staffs don't speak good English and their attitude are very passive. What is more? They don't even apologize. I had to stay at the hotel they offered for one more day and delayed my work."

Punti negativi: "The entire back of the plane was nearly empty. As was an overnight flight, we went back to ask if we could sit in back to stretch out and sleep. We were told that "police" were there, and that we weren't allowed into the back. That seemed very strange - we did see a few people back there stretched out, but we had to stay put in the middle cabin and sit up to sleep the night through. It would be nice if some vegetarian food were offered."

Punti positivi: "Food was great, minus the sandwiches."
Punti negativi: "I was told in Casablanca by the check in staff that my checked bags would go all the way to my final destination of Washington, DC, but they were offloaded to a NYC carousel during my first stop to the US. I wasn't told this was going to happen. The lady at Air Maroc said someone told us as we walked off the plane, but I was told it was said intermittently. So I missed it. I was lucky someone told me that it happened. Also the woman from Air Maroc that I rechecked my bags to was so apathetic to what happened. I said I was lodging a complaint - she was smirking and didn't care. It was pretty off putting. All I said was I suggest the announcement is made before you get off the airplane - like when the captain or flight staff announces the gates to connections. It was pretty disappointing."

Punti positivi: "nice people"

Punti positivi: "On time boarding"
Punti negativi: "Lights on most of the flight"

Punti negativi: "No respect"

Punti negativi: "I paid for business and there were no TVs or any entertainments from Portugal to Boston on Airbus 321. The seats barely reclined so basically I was charged for business and got a premium economy seat. They do not have a business section, never flying with them again."

Punti positivi: "The crew was running into people with their carts-i saw it 3 times."
Punti negativi: "The food was bad. The area before boarding was small, and once inside, there was no access to food or restroom. We walked far to board. From the"

Punti positivi: "Nothing"
Punti negativi: "Was delayed 4 hours"

Punti positivi: "Crew is wonderful. Very efficient boarding utilizing both front and rear doors of the aircraft"
Punti negativi: "Food was sub par. Older plane without tv screens"

Punti negativi: "They cancelled the flight and made us try stand in line for an hour to get bussed to the hotel- another hour wait. No luggage because it was in a bin so no clothes or anything. Left at 6 am next morning . Got to Sao Miguel and missed my flight that was to leave the day before. Made me wait on stand by before putting me up in a grand hotel with no luggage. It was Still in Boston. I had to buy things to wear and use. So late no dinner at hotel . Terrible"

Punti negativi: "Seats were chosen weeks ago and we recieved a text the night before flight that our seats were changed . They put our 2 year old by himself in tow 38 and the rest of us in tow 5&8 and told us we had to figure it out and ask passengers to switch . Hey made no effort to accommodate"

Punti positivi: "Left and arrived on time. Friendly crew."
Punti negativi: "No entertainment...could only watch the map showing our flight's progress."

Punti positivi: "Nothing"
Punti negativi: "Flight was 2 hrs late then when boarding they loaded all of us in a bus. We’re packed in and then stood on he bus for over a half hr waiting for the cleaning crew to finish. Why we didn’t just stay at our gate till it was ready? Idk but everyone seem to not know what they were doing and very unorganized"

Punti positivi: "I had injured my ankle prior to my trip and everyone was so sweet and accommodating-"

Punti positivi: "Jetblue airplanes"
Punti negativi: "I went to kayak.com to book a flight,kayak booked it threw flyus who booked thru sata aero..This was such a pain to deal with.My sata flight was delayed so much i Missed my connecting flight.Sata was closed so i had to get hotel room on my own accord.If I book thru kayak,kayak should be my contact,not the 3rd party.I wasted so much time and stresse. So much dealing with tracking down my info.For future travel I will consider other websites due to the complexity of your booking methods :/"

Punti positivi: "new plane with very few passengers"
Punti negativi: "The flight from Boston to Ponta Delgada was cancelled twice-- More than 30 hour delay"

Punti negativi: "Worst international airline. Old aircrafts, no A/V equipment, really bad food and service."

Punti positivi: "NONE"
Punti negativi: "Almost everything seemed to be out-of-order and the crew seemed to be really struggling in order to bring some level of comfort to the on-board passengers."

Punti negativi: "Tiny seats, entertainment not operatinal. Staff was ok !"

Punti negativi: "Seats are too small"

Punti positivi: "Nothing."
Punti negativi: "They kicked me off a flight 12 hours before departure, after booking months in advance, because they overbooked. No refund."

Punti negativi: "Currently sitting waiting for gate."

Punti positivi: "Everything was smooth and comfortable"
Punti negativi: "There is no in- flight entertainment."

Punti positivi: "Everything was smooth and comfortable."
Punti negativi: "There is no in- flight entertainment."

Punti positivi: "Nothing, the poorest of the poor and N empathy whatsoever"
Punti negativi: "They canceled my flight because of too few passengers and than rushed all the passengers on an earlier flight. I was driving from Philly and of course couldn't make the flight that was bumped up three hour early. Than they have the balls to accuse me of being late and thus a no show. I have many witnesses that prove I was there on time. But no reschedule for me unless I pay a 1000 usd. I will sue these bastards with a passion. To an extend they have never seen. Not only a refund but loss of business as well"

Punti negativi: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"

Punti positivi: "Honestly, they had the best plane food I've had in a while. Flight very comfortable and uneventful, they even gave us blankets and pillows."

Punti positivi: "Professionalism presented in a relaxed way!"

Punti positivi: "SATA was very hospitable when our flight was delayed into the next day. They provided a hotel and dinner/breakfast vouchers."
Punti negativi: "The App proved to be useles when our flight was delayed 14+ hours. We were able to check in the day of the flight, but were never alerted when the flight was delayed. We called customer service and waited on hold for 30+ minutes without connecting, even though the automated message said the wait would be 6 mins. Communication as a whole was quite poor and created a lot of anxiety amongst the visibly upset travelers."

Punti negativi: "It was seven hours delay. What do you think about that?"

Punti negativi: "I was scheduled to fly and was delayed for 3 days in Boston. I am still waiting to hear back to be reimbursed for the taxis/ubers that I had to take to the hotels that were provided. The hotels were 40 minutes (1st night) and 1 hour (2nd night) away. There was no one available to talk at the airport and the line was ridiculously long. I had planned a trip for 2.5 weeks exploring Portugal and Spain and missed the Portugal portion completely because I was delayed in Boston. I finally gave up waiting and bought a ticket through a different airline so I could meet my friends and not miss any more of my trip."

Punti negativi: "No entertainment, dirty toilets, limuted refreshments."

Punti positivi: "We read several bad reviews of Azores Airlines but our flight over to the islands and back to Boston was smooth riding and on time if not early. Our three interisland flights were also easy and on time, staff great."

Punti positivi: "Nothing"
Punti negativi: "See above comments"

Punti positivi: "Mostly lovely crew"
Punti negativi: "2 hours on tarmac before taking off, no water or bathrooms then, 1/2 hour on tarmac when landed, when plane reeked of gas. Woman in front of me had chair armrest fall off"

Punti negativi: "Long delay, no apologies, uncomfortable all around"

Punti positivi: "Free wine with dinner. crew was attentive."
Punti negativi: "had to walk a long way on the tarmac to get to the plane."

Punti positivi: "Free food and beer"
Punti negativi: "3 hour delay and sizee of seats - SMALL pitch!"

Punti negativi: "Extremely old plane - no air vents, very hot and uncomfortable No soap in bathrooms Service wasn't great Boarding process was very long Entertainment limited Didn't offer water during the flight outside of main foodservice"

Punti positivi: "I liked the food and champagne :)"
Punti negativi: "Didn't appreciate the fact that my flight was canceled and changed for a day later"

Punti positivi: "I got there alive"
Punti negativi: "Trying to be impartial on this review as it was my return trip that was a nightmare. I honestly just slept through the entire flight. It seems pretty obvious that SATA Has a monopoly on US flights to the Azores and they are making no effort to improve service."

Punti negativi: "Both times I have flown this airline it was late--the first time 13 hours without any explanations and constant promises of it just being a few more hours, the second flight was 2 hours. In the airport in Portugal, they transport you by bus to the airplane and make you sit on the crowded bus at least 30-45 minutes. Then it takes another hour to load the plane. This is an 8 plus hour flight--they have the same 4 movies both directions."

Punti negativi: "Didn't make it since the first flight was delayed for over 4 hours. Virgin did not help us with rebooking. Waiting on refund. No word yet. Very angry."

Punti negativi: "Flight was cancelled"

Punti positivi: "Food was good. Full dinner and breakfast"
Punti negativi: "Made us get off the plane in Azores but would not let us in to shops and cafe. Meal not served till 11pm. Seats very narrow."

Punti positivi: "The crew is very friendly and helpful."
Punti negativi: "They crammed way too many seats into the planes; it's really awful if it's a full flight, and if you're claustrophobic or prefer space around you, forget it! When the guy in front of me reclined his seat, his head was practically in my lap. Some tray tables were broken. The planes seem old. But it's the only airline that flies to the Azores from the U.S., I believe, so this is the only option. They also very slow, and we left late to and from the Azores."

Punti positivi: "Doss improved from first experience but still mediocre; staff friendly overall"
Punti negativi: "Late departure, affecting connecting flight"

Punti positivi: "1 booked flight and selected seats months ahead. On date of departure reseated in middle section though previously booked window seats. 2 after arriving in Portugal informed return flight was cancelled due to crew strike. Told we can wait in Portugal or rebook on new airline. You can't make this stuff up."

Punti positivi: "Earlier TAP flight was late and caused me to miss my connecting flights."
Punti negativi: "Flight was cancelled because TAP flight was 2 hours late in picking me up."

Punti positivi: "Friendly crew, flight was comfortable enough"
Punti negativi: "No entertainment or choice in meals"

Punti positivi: "On-time, no lines, very kind staff."
Punti negativi: "No movies or entertainment. Seats are not the most comfortable in economy."

Punti positivi: "Fast boarding, on time arrival, qick baggage delivery. Lots of leg room. Friendky staff."

Punti positivi: "Food was pretty good and staff was nice"
Punti negativi: "Plane was dirty. Tray tables had food on them. Crumbs in seat crevices. Boarding was an absolute nightmare as we were crammed in a shuttle bus for a half hour and then waited on the tarmac for close to an hour"

Punti positivi: "We arrived safely. Which is most important. However..."
Punti negativi: "Everything. This airline is the bare minimum. No TV's, no WIFI, uncomfortable seats, no leg room, NO AIR VENT, narrow isles, unfriendly flight attendants... Should I continue? There are no amenities with this airline. It's like stepping back in time... Worst airline I have ever flown!"

Punti positivi: "Really enjoyed this flight. seats were comfortable, crew was friendly. Enjoyed the wine"
Punti negativi: "Only one choice of sandwich which was meat. I am a vegetarian and hoped there was a choice."