Trova voli economici da Capo Verde per l'Italia

Punti positivi: "Tap was great for the long flight"

Punti negativi: "Legroom"

Punti negativi: "More organized boarding process"

Punti negativi: "No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed."

Punti positivi: "Personale cordiale e disponibile."

Punti positivi: "Nothing"
Punti negativi: "They don’t even give glass of water in business class. Terrible attention."

Punti positivi: "The crew on the plane was very professional and helpful, even with other passengers that weren’t very courteous."
Punti negativi: "There was only one person checking people in, which was not enough to move things along. There was also confusion over whether bags had to be checked or not, with one person giving us tags but then no one looking at the tags prior to boarding. The whole check in process seemed poorly organized."

Punti positivi: "Flight was canceled"
Punti negativi: "Flight was canceled"

Punti positivi: "Comfortable seats with nice pillow and blanket"
Punti negativi: "Boarding was awkward and slow."

Punti positivi: "The food and crew"

Punti positivi: "The food and service during the flight was great. Enjoyed the meals and they offered drinks frequently. Complementary wine is also a big plus compared to other airlines."
Punti negativi: "The luggage situation. We were very annoyed that we didn’t get a carry on bag and had to pay $92 each for every checked bag. I travel frequently and have never experienced this with another airline."

Punti positivi: "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Punti negativi: "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"

Punti positivi: "Extremely friendly flight crews, never hesitate to help with a smile on their face!"
Punti negativi: "The layover situation needs to be improved. When you give 50 minutes, there really isn’t enough time to deplane, get through the check point, and make it to the terminal. We were told to run like animals in the airport in order to not miss the flight."

Punti positivi: "Great food!"

Punti positivi: "Everything was on time"
Punti negativi: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"

Punti negativi: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."

Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"

Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"

Punti positivi: "The crew was nice in the cabin."
Punti negativi: "The Check in people were insanely rude. They made me pay 50 Euro for my carryon. The size was fine but it weighed more than 7 kilo. There was no problem outbound and plenty of people had bigger carryons"

Punti negativi: "The flight was with some delay."

Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."

Punti positivi: "Seat"
Punti negativi: "No film"

Punti positivi: "The service appeared to be good but everything was rationed"

Punti positivi: "Everything from the custumer service, flight departure on time"
Punti negativi: "Long waiting time for my connection flight but i booked it that way"

Punti negativi: "Flight was delayed"

Punti positivi: "Excelent fly! No deley! Excelent crew! Good food!"

Punti positivi: "Nothing"
Punti negativi: "I paid for the upgrade to business class and is like wasting money, the seat on business class was not working good"

Punti negativi: "Flight was three hours late."

Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."

Punti negativi: "Even though I paid for my seats they weren't reserved and I had to request new ones. I paid €80 for them so I'd imagine they would have been reserved. Then they took my blanket when we were getting close with no explanation even though I was cold. I don't get this airline."

Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."

Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"

Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."

Punti positivi: "Clean and simple aircraft. Limited but professional service. Uncomplicated boarding procedures."
Punti negativi: "Boarding from bus at a main airport in winter. It looks cheap flyght .But we'll organized."

Punti positivi: "Flight was on time and landed early. We got small samdwiches with a snack and juice."

Punti positivi: "Meal was OK."
Punti negativi: "TAP changed our seats even though we had paid extra. They were narrow and uncomfortable."

Punti negativi: "I had 1 jour layover but was a big lide for air line I would never travel with this air line again the rest my life They have me pay my luggage. That is stealing from customers Butshit"

Punti positivi: "Accommodating flight crew. Good food. Nice landing and take off."
Punti negativi: "I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me."

Punti positivi: "Flight was on time, crew very friendly, check in process easy"
Punti negativi: "Seats are very unconfortable and the space limited. baggage policy isn't very clear; I had to pay 20 extra euros for a checked bag"

Punti negativi: "Half an hour late and waiting additional 15 minutes before being able to leave the aircraft"

Punti positivi: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
Punti negativi: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."

Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"

Punti positivi: "Sicurezza volo, disponibilità assistenza."

Punti positivi: "Service wonderful"

Punti positivi: "Timeliness of check-in and the flight."
Punti negativi: "N/A"

Punti positivi: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."

Punti positivi: "it had a feet support the toilet was big it was airplane food, still better than most companies I know from Europe, Asia and the USA."
Punti negativi: "the head rest was too hard"

Punti positivi: "The crew was exceptional. Very, very friendly and professional. It stood out."
Punti negativi: "The airplane was pretty old and it's time for a makeover."

Punti positivi: "The staff were very pleasant, extremely helpful and stylish (the airline's choice for attire is clean with great usage of Portugal's national colors). Thank you for the enjoyable ride home."
Punti negativi: "Nothing"

Punti negativi: "The stewards seemed frustrated. Not quick to accommodate."

Punti positivi: "The crew was rude and unhelpful."
Punti negativi: "The professionalism of the crew, the quality and taste of the food. The comfort of the seat."

Punti positivi: "The crew really was excellent! Superb landing. I didnt feel a bump."
Punti negativi: "It was a great flight! I could have been upgraded to business class but other than that...superb"

Punti positivi: "Nothing. Example - I asked the crew to clear my plates and they kept saying they’d come back to do it (3 different people refused) because I had a salad from outside. The guy sitting in the aisle next to me eventually cleared it."

Punti positivi: "Nothing"
Punti negativi: "This flight reached the absolute depths of mismanagement, disorganization, and unprofessionalism. They allowed a full flight of passengers to board with excess luggage, forcing all of us to wait while those people deplaned you check bags. The resulting fracas resorted in several heated arguments, and seemed close to a fist fight. One grounds crew member on the jetway was extraordinarily rude. Wish I knew her name to report it. This was truly the worst flight experience of my life, and I am a frequent traveler."

Punti positivi: "The flight crew where great, and that’s about it"
Punti negativi: "Old aircraft, worn seats, no electrical outlets, no in seat entertainment, you must download their entertainment AP before boarding."

Punti positivi: "On time. Friendly crew"
Punti negativi: "Food, confort"

Punti positivi: "The crew was so kind and easy going."

Punti negativi: "Ticket price"

Punti positivi: "Nothing - never fly airline again."
Punti negativi: "Airline cancelled flight 1.5 hours before departure. Booked us an another flight that landed 3 hours after our connecting flight departed, with no info on how we were to get home."

Punti negativi: "Delayed nearly 4 hours with no actual updates during the entire process."

Punti positivi: "Lyon was great service"
Punti negativi: "Have a crew that knows what they are doing in Casablanca"

Punti positivi: "All good"

Punti positivi: "Nothing"
Punti negativi: "Have somewhere to sleep, polite people. People are rude and not helpful. Nobody care"

Punti negativi: "We taxied around JFK for nearly an hour without as much of an announcement as to why we couldn’t get a gate. After a long flight, we just want some communication."

Punti negativi: "CI È STATO NEGATO L’IMBARCO PER OVERBOOKING. Scandaloso"

Punti positivi: "Luggage allowance for sports equipment and delicious lunch"
Punti negativi: "Single use plastic - time to eliminate for good."

Punti positivi: "on time which is most important"
Punti negativi: "more modern planes"

Punti negativi: "I do not have until now one of my laggage"

Punti positivi: "Security seems paramount to them"
Punti negativi: "Dont think the left hand knows what the right hand is doing... showed my passport 5 times to get on the plane"

Punti positivi: "The airplane crew"
Punti negativi: "The airport crew"

Punti positivi: "I liked the Dreamliner aircraft over Atlantic."
Punti negativi: "The Boeing 737-800 over Europe was okay but it over crowded. From Casablanca to Amsterdam flight, The crew did not let me carry my hand luggage inside the aircraft whereas, there were other Moroccans who they did not stop with bigger hand luggage which should be inside the plane. The weird Arabic music during on board and off boarding has to stop- so annoying and ear piercing. Entertainment has to be improved significantly- ask their entertainment content provider to do a better job on the music, movies and other things. They discriminate other religion by not providing Bible, Gita and Tripitaka as a notion firm the content but the have Holy Quran as an option, more wine options, liquor has to be included as an option and the last but not the least, Royal Maroc needs to provide better lodging for transit passengers. Hotel Relax is a substantially low standard hotel with bad service and food. I saw nothing but lazy employees walking around doing nothing. Also my room had no towel whatsoever and it took me 11 hours to get my towel- go figure."

Punti positivi: "They give us headphones"
Punti negativi: "The crew need to be more pleasant"

Punti negativi: "My flight was put on standby, so I couldn't check in using the machine. When I went to the Air Morac counter to check in, they refused to listen to what the problem is. First person told me my ticket is not business class, without even hearing out what the problem is. Second person told me to go to another counter. When I went there, the third person told me they only process passengers flying to Russia, again refusing to listen to what I have to say, and then direct me back to the second person. After that, second person confirmed that the 3rd person is responsible. So I went back, the third person finally decided to listen and told me to wait for their supervisor. I stood there for 40 minutes. The whole thing is extremely unprofessional."

Punti positivi: "Good food, incredibly hospitable staff."
Punti negativi: "No major complaints."

Punti positivi: "Efficient boarding, however a little disorganized at the calling of gates. Plane seemed newer."
Punti negativi: "In-air service not on par with Emirates, Qatar and Turkish airlines. Even in coach they offer hot towels before meals. I pushed service button for water a few times which went unanswered. The attendants were very nice and when you finally got their attention, they were helpful. A better in-air service strategy should be considered."

Punti positivi: "Flight was on time. No delay."

Punti positivi: "Prompt departure, early boarding, sleep before meal"
Punti negativi: "Cabin looked old and dirty, seats were cramped (just like on any airline). Old aircraft, no entertainment system."

Punti positivi: "The crew."
Punti negativi: "Everything else. Avoid this Airline if you can."

Punti positivi: "Very efficient to serve a meal and drinks on a one hour flight"

Punti negativi: "Food"

Punti positivi: "Happy with the service overall ,staff were very helpful and pleasant."
Punti negativi: "but toilets need more attention, like soap and paper towels weren’t there at all,"

Punti positivi: "Customer service was great."

Punti positivi: "The staff was nice"
Punti negativi: "Breakfast lacked nutritional value as it was carbs only, i.e. an assortment of 3 different types of bread/cake. My friend and I unboarded the flight extremely hungry and had to find breakfast on the street in a new country while waiting for a train from casablanca to marrakesh. Also, my friend's brandnew suitcase was damaged when we received it at the casablanca airport as it was missing a wheel."

Punti positivi: "Nothing"
Punti negativi: "Some steward are very rude in behavior, seats are very uncomfortable, Mobile charger socket didn't work, etc"

Punti positivi: "Nothing"
Punti negativi: "Royal no good since they keep my money i paid for my ticket because I didn't show up at the airport by accidentally that I been sent in different airplane! They cancelled my name on the board for go back home and they said I have to paid again since They' won't t refund my money I had to paid again to return back home! very poor customer service No Cap closed for me to read English and staff was rude!"

Punti positivi: "Crew on flight were very nice. Plane had more room than normal."
Punti negativi: "Flight left 4 hours late from DC. Crew on ground in DC were not helpful and provided no info. I missed my flight to Malaga on Sunday and could not get a flight anywhere else in Spain that day. Got the runaround from crew in Casablanca. Kept sending me to different people after waiting in long lines. Put us in seedy hotel in bad part of Casablanca. It was a very stressful experience."

Punti positivi: "That they flew me out of Morroco."
Punti negativi: "Cabin crew were surly mostly. Disorganized informing passengers about transit. Rude people in the airports. Try to avoid this airline and country."

Punti positivi: "NOTHING"
Punti negativi: "SEATS"

Punti positivi: "Plane was clean, crew was pleasant."
Punti negativi: "Food portions Very small. Plane Very hot all through trip....crew did not come with water often enough"

Punti positivi: "I was happily surprised that on a short flight they served an entire meal. And then as we arrived in Morocco and were preparing for a 12 hour layover, we were informed there was accommodations for us, where we weee fed lunch and dinner and enjoyed a nice long nap! Amazing!"
Punti negativi: "The plane itself was a bit run down"

Punti negativi: "it was very dirty and the bathrooms were broken not an enjoyable flight at all"

Punti negativi: "luggage did not come through from my connecting flight. very disappointed."

Punti positivi: "Comfort Crew"
Punti negativi: "Food"

Punti positivi: "Nothing, but services at the counter"
Punti negativi: "The staff at the airport were un respectful. I didn't have idea about the new technology rule to travel from MOROCCO TO USA, and my son's ipad was the problem. He didn't has patient and he was attending in business class and he said he'll not attend more and make me with my son of 5 yrs do again the line and when I asked for the manager he wa."

Punti positivi: "food is super!!! bravo"

Punti positivi: "Airport"
Punti negativi: "The seat was ok (economy), food was ok and no entertainment system."

Punti negativi: "Why air companies choose to use their run down, dirty planes on use in Africa? The washbasin was so dirty/old that even to just wash my hands I thought twice before doing so. No food or just snacks were served. No entertainment. It is a pity that travelers in Africa are awarded such disregard!"

Punti positivi: "Plane was well-maintained and reasonably comfortable. Boarding was fairly orderly and on time. On the flight over, crew was pleasant and accommodating."
Punti negativi: "On the way back, the cabin crew were not friendly and the service was only ok. Entertainment went down for about an hour."

Punti positivi: "Very good service"
Punti negativi: "None"

Punti negativi: "Paid for business and Seats did not recline, not was there any entertainment provided from a flight from Lisbon Portugal to Boston. This was not a business international flight although it was sold and advertised as one. Awful."

Punti positivi: "I sat in an exit row, so I had lots of leg room"
Punti negativi: "They announced we should pick up our luggage and go through customs, before catching our connecting flight to Teceira. This was not so and we almost missed out next flight, very disconcerting."

Punti positivi: "Scam"
Punti negativi: "Do not exit anymore"

Punti positivi: "Nothing"
Punti negativi: "Was delayed 4 hours"

Punti positivi: "The crew was great very attentive to everyone's needs and helping to see that our disembark went well. Great job and a great flight. We all got home safe."
Punti negativi: "I didn't like the fact that we lost one day in the Azores was supposed to arrive on Saturday morning instead we arrived Sunday after one a.m. and again we were delayed one hour."

Punti positivi: "I loved the fact that our meals, drinks and seat allocation was included in the price. The staff at Azores air was excellent. The flight crew was friendly and it was a smooth flight that took off and landed on time."
Punti negativi: "I bought the ticket through lastminute.com everything I had sent to me said I was on a TAP flight. It was a shared flight and I actually had to check in with Azores Air. This caused me a lot of stress as when I called lastminute.com to find out what was going on as TAP didn’t have a flight leaving to my destination it was only after several minutes of conveying there was no Tap flight that the customer service rep said oh you are to check in with Azores Air."

Punti positivi: "Left and arrived on time. Friendly crew. Decent snack served early in the flight."
Punti negativi: "No entertainment beyond watching the map showing the progress of our flight."

Punti positivi: "Nothing"
Punti negativi: "Flight was 2 hrs late then when boarding they loaded all of us in a bus. We’re packed in and then stood on he bus for over a half hr waiting for the cleaning crew to finish. Why we didn’t just stay at our gate till it was ready? Idk but everyone seem to not know what they were doing and very unorganized"

Punti negativi: "There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best."

Punti negativi: "Expect major delays ."

Punti negativi: "Worst international airline. Old aircrafts, no A/V equipment, really bad food and service."

Punti positivi: "The airline crew/staff was FAR MORE SUPPORTIVE than I have experienced in more than a dozen top ranked airlines. In particular, there was a crew member named GONCALO RODRIGUES, who seemed to have led every other member to perform at their best, by his model of service toward the passengers (customers). Such a staff can/must be utilized for training purposes and be rewarded in order to follow the concept of continuous improvement and stay abreast with leading airlines..."
Punti negativi: "There are a few points that need to bee taken into serious consideration - for instance - like as below: 1. More choice of meals on board... There was ONLY PORK containing meal served during the flight and nothing else was available, which came as one big surprise. 2. My Baggage did not get boarded... and had to waste a great deal of time... The misplaced baggage staff member at the Toronto airport need more training toward customers' satisfaction. 3. More choice for on-board entertainment"

Punti positivi: "NONE"
Punti negativi: "Almost everything seemed to be out-of-order and the crew seemed to be really struggling in order to bring some level of comfort to the on-board passengers."

Punti positivi: "Crew was very nice."
Punti negativi: "Flight was delayed, but they never made an announcement so we were overcrowded in airport waiting area, many people standing up, not enough seats, and we were kept in the dark Felt like we were being held hostage. Instead of boarding by rows, they let everyone go through all at once which caused the aisle in plane to be blocked. No organization as far as boarding."

Punti positivi: "Nothing."
Punti negativi: "They kicked me off a flight 12 hours before departure, after booking months in advance, because they overbooked. No refund."

Punti positivi: "It was clean."
Punti negativi: "The vegetarian meal flying to the Azores was good but coming back to the US it was awful."

Punti positivi: "... efficient, intelligent simplicity. Great job!"

Punti positivi: "Did not like anything about this airline!"
Punti negativi: "The flight took off 2 hours late. There wasn't enough food for all the passengers on the flight. The flight attendants looked miserable, but were trying their best given the circumstances. The airplane was outdated, the seats not comfortable, and no in flight entertainment. SATA/Air Azores has a monopoly on the flights in and out of the Azores to the USA and no other airlines are allowed to flight that route. They should be ashamed of themselves by the way they run this airline and treat the passengers."

Punti negativi: "The flight was delayed as usual. First class was very mediocre. There was no inflight movie, tv or music. First class doesn't feel like a first class flight."

Punti positivi: "I liked that they served a meal, was definitely more spacious seating and leg space, the crew was very helpful."
Punti negativi: "I didn't like that when we arrived in Azores we were quarinitined to a space that could only be entered or left by passing Through security. So there were no bathrooms in the waiting area. I was randomly patted down along with a very small child and around half the other passengers. All they offered was water in the waiting machine. After all the waiting, we reboarded the same plane. They did not explain well what was going on."

Punti negativi: "Waited in line 30 minutes before boarding even though we had already been through security. Business and first class passengers not given any priority in boarding. Limited food and beverage service onboard. Crew seemed inexperienced."

Punti positivi: "Honestly, they had the best plane food I've had in a while. Flight very comfortable and uneventful, they even gave us blankets and pillows."

Punti positivi: "crew was nice and attentive. food wasn't too bad. seats were of decent size."
Punti negativi: "very outdated- no inflight entertainment. interior felt old and used so slightly uncomfortable."

Punti negativi: "We were delayed again"

Punti positivi: "Flight cancelled, were told we'd be called the next morning to reschedule but weren't, an hour on holdeach time we called, rescheduled a flight with extra stops 2 days later, was actually booked on a different flight, and were told we were actually only on standby when we arrived at the airport."

Punti positivi: "Excellent and efficient flight crew."
Punti negativi: "Same meal as previous flight."

Punti positivi: "The flight crew runs an extremely tight ship. Polished and attentive."
Punti negativi: "We arrived to the check in queue 90 min before our flight and it took almost two hours to get through the line. Our seats got swapped and it was a cluster to make it to the gate where we then waited another 45 min for a later departure."

Punti negativi: "Way too warm, uncomfortable seats, no entertainment"

Punti positivi: "Not much"
Punti negativi: "Never had such an uncomfortable flight! The temperature at my seat was far too hot- I and others were sweating constantly. Also I am 6' 3" but wouldn't recommend anyone over 6' fly this airline, at least not in the normal economy seats- I've never had the experience of being unable to move my legs due to the seat in front."

Punti positivi: "The flight was on time!"
Punti negativi: "Seating is ridiculously tight!"

Punti positivi: "Nothing"
Punti negativi: "Flight got cancelled and passengers were left hanging at the airport overnight sleeping on a cot. And refunds are a big hassle after the cancellation. Worse experience ever."

Punti positivi: "Free wine with dinner. crew was attentive."
Punti negativi: "had to walk a long way on the tarmac to get to the plane."

Punti positivi: "Free food and beer"
Punti negativi: "3 hour delay and sizee of seats - SMALL pitch!"

Punti negativi: "Flight was three hours late, missed connecting flight, staff was poorly organized and kept shifting gates, "business class was nothing more than a wider seat - food and service no better than in economy."

Punti negativi: "They cancelled the flight a couple hours before ltake off, then changed the flight number and took off with all the people they bumped from the day before. What a scam, told us it was "operational issues'""

Punti negativi: "DELAYS, BAD CUSTOMER SERVICE, NO ACCOUNTABILITY."

Punti negativi: "Long delay not on time"

Punti positivi: "the crew is nice"

Punti negativi: "Both times I have flown this airline it was late--the first time 13 hours without any explanations and constant promises of it just being a few more hours, the second flight was 2 hours. In the airport in Portugal, they transport you by bus to the airplane and make you sit on the crowded bus at least 30-45 minutes. Then it takes another hour to load the plane. This is an 8 plus hour flight--they have the same 4 movies both directions."

Punti positivi: "Spacious"
Punti negativi: "Delayed 4 times without explanation. No option to select vegetarian meal at time of ticket purchase or check in. Boarding is a free for all. No order, just a mass of people funneling in to get through the gate. Then had to get on a shuttle bus to the plane... which took us to the wrong plane. Boarding the plane is also a free for all. The disorganization must have at least doubled the required boarding time."

Punti positivi: "The crew was very friendly and boarding was pretty fast"
Punti negativi: "No tvs for movies. To much drink were offered and a guy next to be got drunk and then was acting inappropriate"

Punti positivi: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Punti negativi: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."

Punti positivi: "Had two seats to myself. Hot breakfast."
Punti negativi: "The airport in Lisbon was terrible. Got bussed 20 minutes to get to terminal and had to wait 2 hours in line to get through passport line. Could not find my bag, finally found it in a heap to the side. My friend traveling Air Canada had no trouble same day same time."

Punti positivi: "Very very very budget. Old aircraft, poor service, overall negative experience."
Punti negativi: "The seats were very cramped, small and poor. The staff was unresponsive. The lights were on all night (red eye!) and the meal service was unnecessary (12 midnight?!)."

Punti negativi: "Was too tired and worn out to really care after the long delay. Won't fly this airline again."

Punti positivi: "Doss improved from first experience but still mediocre; staff friendly overall"
Punti negativi: "Late departure, affecting connecting flight"

Punti positivi: "Crew was great!"
Punti negativi: "Flight was freezing, departed late, baggage took 35+ mins to get to carousel :/"

Punti positivi: "It was a economical flight. The food was pretty good as well."
Punti negativi: "We had changes to pretty much every leg of our flights. One was delayed by 2.5 hours. I understand that flights get delayed but they hardly gave us any information as to what was going on. The flight was pretty smooth but the flight attendants didn't seem interested in our comfort. They weren't rude but they weren't pleasant either. I guess I'm used to a different style of service that I did not receive on Azores."

Punti positivi: "Earlier TAP flight was late and caused me to miss my connecting flights."
Punti negativi: "Flight was cancelled because TAP flight was 2 hours late in picking me up."

Punti positivi: "On-time, no lines, very kind staff."
Punti negativi: "No movies or entertainment. Seats are not the most comfortable in economy."