Trova voli economici per il Burundi

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "The crew were excellent and seats were comfy."
Punti negativi: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Punti positivi: "The crew was pleasant"
Punti negativi: "Baggage checkin & flight boarding was slow & disorganized."

Punti positivi: "Comfortable seat, great crew."
Punti negativi: "Flight delayed, no USB port and no entertainment"

Punti negativi: "Troppo ritardo"

Punti positivi: "Seat comfortable"
Punti negativi: "Flight was delayed and overhead bin space was very small"

Punti positivi: "Entertainment was amazing"
Punti negativi: "Seats a bit hard"

Punti negativi: "Boarding was very slow."

Punti positivi: "The flight crew was so friendly and the food was really good."

Punti negativi: "Delays, took my hand luggage into the hold,"

Punti positivi: "Food, entertainment and crew was exceptionally friendly."
Punti negativi: "Seats not great for such a long flight."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Crew was great and professional."
Punti negativi: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Punti positivi: "The flight was smooth, the service was friendly, and the food with plentiful."
Punti negativi: "Too much activity in the cabin during the flight."

Punti positivi: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Punti negativi: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Punti negativi: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Punti negativi: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Punti negativi: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Punti positivi: "The crew!!"

Punti positivi: "Entertainment options."
Punti negativi: "Service was poor, seat did not recline, and the food was terrible."

Punti positivi: "The staff tried to help me when it was evident we would not arrive on time"
Punti negativi: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Punti positivi: "Flying with KLM is a pleasure"

Punti positivi: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Punti negativi: "Nothing to say"

Punti positivi: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Punti negativi: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Punti positivi: "Easy to board and easy flight."

Punti positivi: "I slept pretty much the whole time"

Punti negativi: "Flight was cancelled."

Punti positivi: "The boarding was easy and you didn't have to wait inline for that long"
Punti negativi: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Punti negativi: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Punti negativi: "Flight departing late."

Punti positivi: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Punti positivi: "Comfortable seats. Warm plane with happy staff."
Punti negativi: "Maybe a second sandwich option for food, not everyone likes cheese."

Punti negativi: "At some point the luggage was lost. here."

Punti positivi: "Excellent experience with the cabin crew."
Punti negativi: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Punti positivi: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Punti positivi: "The supplied pack of toothpaste/toothbrush"

Punti negativi: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Punti positivi: "quick and relaxed"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti negativi: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Punti positivi: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Punti positivi: "They were awesome."

Punti positivi: "Free wee cake."
Punti negativi: "Nothing in particular."

Punti positivi: "Atmosphere, crew were very professional and friendly"
Punti negativi: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

"The ground crew were great, assisting me with a wheelchair. The pilot aborted our landing so that was a little scary. Otherwise all was good."

"Thank you so much ☺️"

Punti positivi: "Not bad"
Punti negativi: "Good"

Punti positivi: "Crew was super friendly and helpful!!"
Punti negativi: "I didn’t really like the available movies"

Punti positivi: "Loved the available movie collection, as well as the food and the experience overall."

Punti positivi: "Timely arrival"

Punti positivi: "Nothing"
Punti negativi: "1. Delay in takeoff for more than 45 minutes 2. There is no screen to display movies"

Punti positivi: "Friendly and professional staff."
Punti negativi: "Better food options, being a vegetarian, nothing was available"

Punti positivi: "Immediate check-in with no weight. Two checked bags & two carry-ons at no extra charge. Window seat, with no one else in the row. Good meal at no charge. Arrived on time."

Punti positivi: "Professional service and on time arrival"
Punti negativi: "Cleanliness of seats, they are a bit dated"

Punti positivi: "The individual screens had options of tv and movies which was good"
Punti negativi: "The food could have improved and the crew could try to be a bit nicer when asked for stuff like blankets."

Punti positivi: "I got an exit seat and it was comfortable and spacious. The crew was really nice"
Punti negativi: "Food choices. Only two options for lunch unless pre-ordered"

Punti negativi: "Take of was 1:30 minutes delayed. Entertainment was so bad and boring. Crew were super rude."

Punti negativi: "Bathroom could have been much cleaner."

Punti positivi: "Crew was friendly and helpful"
Punti negativi: "Lack of variety of entertainment movies, shows etc. No WiFi connection. Bathrooms were very dirty"

Punti positivi: "The flight was fine, overall okay. The food was good, especially dinner."
Punti negativi: "The flight attendants were not very friendly. The media selections were fine but the sound was not good."

Punti negativi: "The seat reclined flat for comfort."

Punti negativi: "That I could check in online instead of the airport, to get to pick the seat I want, I was placed in an isle seat 2 rows before the end of the plane, right behind me the we only 2 seats row, and almost every single one that went to use the restroom had to bump into my chair in their way back"

Punti positivi: "The pilot"
Punti negativi: "Everything"

Punti positivi: "The food"
Punti negativi: "Timing"

Punti positivi: "Excellent flight, on time, good crew."
Punti negativi: "Nothing"

Punti positivi: "Everything"

Punti positivi: "Being done."
Punti negativi: "Being thirsty."

Punti positivi: "Flights were on time and boarding was orderly"
Punti negativi: "Vegetarian food was poor. It was just boiled vegetables. Even the bread that was given to others was not there. They treated Vegetarian food as Vegan food (although it was specified as vegetarian), so there was no butter, no yogurt and nothing but boiled vegetables and fruit salad. Hard to sustain oneself with that on a 12 hour flight! I asked the flight attendant for yogurt who just ignored my request."

Punti positivi: "Clean and roomy"
Punti negativi: "Poor food and entertainment system is unusable."

Punti negativi: "Buy it From you by price and checkout by other price more than your price don’t know why are you know that"

Punti positivi: "Entertainment selection was decent, I was especially impressed by the very wide variety of music to listen to. The crew were very friendly, helpful and attentive. The plane was clean and presentable, especially the lavatories. The seats were comfortable and the blankets provided worked well too."
Punti negativi: "Food was bland and the chicken dish was dry and difficult to chew. Movie selection on the entertainment system was mediocre, with limited variety of films in general and especially limited variety in languages other than English and Arabic. A problem which I encountered on board was a big gap between the ventilation panel at the base of the wall and the flooring, through which the dessert of my meal fell and which presented the risk of losing further items. I hope this is fixed promptly."

Punti negativi: "Nothing"

Punti positivi: "See above"

Punti positivi: "Comfortable plane, nice crew, movies."

Punti positivi: "The Egypt Air personnel were all outstanding. From Check-In through-out the flight, they were pleasant and helpful and professional."

Punti positivi: "Flight wasn't packed. Reasonable room for carryons. Seat next to me was open, though most seats were full."
Punti negativi: "There was a late gate change in Cairo, which was not communicated to the new gate personnel. They were not ready to receive, there was no female screener which required a delay for the ladies to enter the gate area, and the plane was late leaving. Not a crisis, but was entirely avoidable. Also, I suggest avoiding long layovers in the Cairo airport. There are few chairs outside the eating areas."

Punti negativi: "When I asked the flight attendant for an extra snack, he proceeded to tell me he had none left when I could look directly into the tray and see that there was more than enough. After calling him out on this, he complied."

Punti negativi: "Ran out of chicken meal"

Punti positivi: "Crew were professional, despite flight was almost fully booked. Food portion (i had beef meal) was very small (beef). Drinks are ok. Landing was very smooth."
Punti negativi: "Egyptair online check-in failed to issue the boarding pass, just managed to change my seat. The same failure occurred on my way back to Cairo, and reasons are not clear!"

Punti negativi: "the cancellation of my return flight right after we boarded the flight. Had to change the return date without compensation from the airline for the hotel and food during the extra days they forced us to stay. we then had to push the return flight forward, trying to find a direct flight and good timing."

Punti positivi: "Excellent customer service"
Punti negativi: "N/A"

Punti positivi: "Very comfortable 2-2 configuration of aircraft. Short flight with no hasstle once you board. Only convenient nonstop option between Cairo and Tel Aviv. Plane half empty. Ontime arrival."
Punti negativi: "Not possible to print boarding pass, even at Luxor airport counter from where we originated, which means we could not use transfer service at Cairo and has to que again for all security and checkin lines. I checked in online but airline changed our seating without telling us. Egypt Air created this airline only for flights to Tel Aviv, so difficult to find checkin counters. One feels they don’t encourage people to take the flight."

Punti positivi: "Service in the plan excellent & good entertainment"
Punti negativi: "Service in the ground so pad from custom & the economy class bag come before the business class & all bags almost with business class from kuwait to cairo"

Punti negativi: "The quality of service and aircraft"

Punti positivi: "Awesome"

Punti positivi: "I liked everything about the experience on the actual flight from Cairo to New York. Staff was great, food was great (two meals), drink options were great from juices, sodas, water, tea, coffee all great. the entertainment was awesome with so many movie/tv show options. and you can always get up and ask for a beverage if you were still thirsty, and plenty of toilets on the plane so rarely a line greater than 1 person."
Punti negativi: "They seemed to run out of chicken as the dinner meal, when they got to my the flight to Cairo from NY they also ran out of chicken, the person next to me got the last one, the same thing happened to me on the way to NY, the person next to me got the last chicken, i was kind of upset but the other option of beef was still good."

Punti negativi: "One major safety concern, was that the take off safety briefing was still playing as we took off. On the flight back from Cairo the safety briefing first played in Arabic and then English. The English briefing only started once we were already in the air. If there had been an accident on takeoff, someone flying for the first time wouldn't know what to do or how to get out."

Punti negativi: "Old entertainment system, otherwise, everything else was fine"

Punti positivi: "The crew and the easy boarding"
Punti negativi: "Nothing"

Punti positivi: "Comfortable"
Punti negativi: "After buying stuff at the airport we were not allowed to take it on the plane as there was additional security just before boarding. I had to throw away water and Pepsi cans. I thought this was ridiculous"

Punti positivi: "It got me from point A to point B so it met the minimum requirements."
Punti negativi: "Was late getting loaded and off the ground. The shuttle to/from airport & Abu Simbel was not identified in any way."

Punti positivi: "It was a short flight that landed"
Punti negativi: "We boarded the flight without problem but when we got on the plane a man was in one of our seats. He refused to leave the seat that was ours and the crew seemed scared and said okay sir and told us to give up our window seat and now sit in the middle. Clearly a downgrade! The flight crew seemed as if they were scared to enforce the rules and that they didn't want to bother the man. This did not make us feel comfortable on the flight or have faith in the crew."

Punti negativi: "It was cancelled. Spent 6 extra travel hours. Spent 3 days trying to rebook (ultimately successful)"

Punti positivi: "They had a couple of good new movies to watch during the flight."
Punti negativi: "Crew and food are just wrong!"

"Good and efficient service. Food quality was poor though. Also, my seat hadn't been cleaned from previous flight (pocket still full of gargbage)."

"Good and efficient service. Food was quite poor though. And my seat hadn't been cleaned from previous flight (pockets still full of gargbage). Flight entertainment had a good screen, but audio with earplugs was terrible."

Punti negativi: "Nothing really, everything was great! Flight was just extremely long!"

Punti positivi: "Good"
Punti negativi: "Good"

Punti positivi: "Crew was good"
Punti negativi: "Arrived one hour late."

Punti negativi: "Plane was very very old"

Punti negativi: "Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!"

Punti negativi: "Food must be better"

Punti positivi: "nothing really"
Punti negativi: "entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed"

Punti negativi: "Old aircraft, rickety seats"

Punti negativi: "Airport Addis Ababa is chaos."

Punti positivi: "Fine flight with good meals."
Punti negativi: "TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact."

Punti negativi: "Entertainment is non existent. Plane is tatty."

Punti positivi: "The crew was very attentive, although it did help I was the only passenger in business and the food was definitely better than expected and an improvement on last time I flew with them, around a year ago."
Punti negativi: "The cabin was looking a little tired."

Punti positivi: "Aircraft very comfortable, superb entertainment system. Crew friendly."
Punti negativi: "Crew didn't go out of their way to serve...they did their job capably, but no more."

Punti positivi: "crammed seats, meh food first experience with ethiopian, wasn't great"

Punti negativi: "There was a disruption with the audio system."

Punti positivi: "Champagne; boarding via SATS business class was smooth but I doubt Ethiopian has much responsibility or this."
Punti negativi: "The rest: even mediocre fast food would have been better. The starter was some chewy rosebeef, the main where soggy chicken nuggets. The butter served was rancid! Gross. Also big difference between the older and newest 787! This was the older☹️. Ground crew unhelpful."

Punti positivi: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Punti negativi: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."

Punti negativi: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"

Punti positivi: "But no in flight entertainment on the Addis to Tel Aviv leg"

Punti positivi: "Conexion"
Punti negativi: "Delayed"

Punti positivi: "Cheap. Good for connections in Africa."
Punti negativi: "Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken."

Punti negativi: "Plane didn’t hold, even though I would have made it if they waited 10 minutes, and surely they knew I was coming from a delayed flight caused by Ethiopian and left anyways. Now have to take 3 extra flights and will miss a train at my final destination."

Punti positivi: "Liked the peaceful plane ride and room"
Punti negativi: "Not being told why we were delayed or why we were going to be late. They told us over loud speaker and was not loud enough."

Punti positivi: "Nice crew"
Punti negativi: "Poor registration, Long queue for bagage scanning in very hot airport Aircraft and business seat just medium"

Punti positivi: "Nice crew"
Punti negativi: "Aircraft and business seat just medium Food quite as fast-food service"

Punti positivi: "Good service in the plane"
Punti negativi: "In Lomé ground crew are horrible and asking for bribes including the supervisor."

Punti negativi: "Rude flight attendants and desk staff that were not trained to do check in well. No entertainment available."

Punti positivi: "The crews"
Punti negativi: "The food"

Punti positivi: "Nightmare , I am separated from my baggage since 28/Feb. until now and the airline is incapable of providing the real status of my baggage."

Punti positivi: "Friendly crew"
Punti negativi: "Good not that great - a suggestion - why not something like fresh bread (sandwiches) with cheese and tomato on it - bread often not so fresh"

Punti negativi: "Besides that the flight was 4 hours delayed and the staff gave different information then the screen, customer service was non existant. There seems to be no structure or system. Gate change was not announced. Staff was not clear or direct about status of the flight. I have had several flights with EA and most have been completely disappointing and frustrating. Forget trying to call anyone, it took me 4 days of non stop calls to connect with someone to change my flight date. Then once connected the credit card system was apparently down and they could not charge my fee. I had to contact the US office while I was in Africa in order to get anything done, ridiculous. They over charged me and would not honor the fees that were quoted on the phone and via email but the head office. Dishonest and no concern for the inconvenience to their customers. This airline would be the last choice, highly not recommended."

Punti negativi: "Rude Staff"

Punti positivi: "Great Price Excellent dinner in economy for such a short flight (1.45) Quick, friendly service"
Punti negativi: "Entertainment System is a tad bit outdated on this particular aircraft (737-8) but it was a shorthaul flight and their long haul flights have much better option. \ My seat - although in the exit row (with plenty of leg room) was uncomformable"

Punti positivi: "Crew and service"
Punti negativi: "On board entertainment was not up to date. Old movies. Little choice."

Punti negativi: "There was a four hour delay for departure!"

Punti positivi: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Punti negativi: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"

Punti negativi: "The food was not appetizing and the flight ran out of sodas"

Punti positivi: "Their flight attendants care about people, and overall it's a great airline, except for food."
Punti negativi: "Ethiopian Airlines consistently has sub-quality food."

Punti negativi: "The flight schedule was changed and despite contacting Ethiopian multiple times, they did not comprehend the problem. I was scheduled from Dar to Blantyre to Lilongwe then to Blantyre AGAIN, my obvious final destination. Luckily the crew at Malawian Airlines allowed me off the plane early and edited my booking for the return journey efficiently and easily."

Punti positivi: "New aircraft with automatic flushing toilets!"

Punti positivi: "Great service"

Punti negativi: "non funzionava l'aria condizionata si moriva di caldo"

Punti negativi: "Aereoporto estremamente caotico"

Punti positivi: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."

Punti positivi: "Not much. Will not fly them again."
Punti negativi: "Poor service, poor airport facilies, old aircraft, very limited entertainment, fool was tasteless"

Punti negativi: "The waiting time for the connecting flight to was far too long...."

Punti positivi: "Food and wine"
Punti negativi: "Music"

Punti positivi: "The best flight ever and the crew is super cool"

Punti positivi: "service in general"
Punti negativi: "no covid separation at seats"

Punti positivi: "The crew wasn’t very friendly and there’s very little legroom."

Punti negativi: "Delay of 40 minutes"

Punti positivi: "The flight crew were amazing and had lovely gifts for our daughter"
Punti negativi: "the flight was late and no food or drinks were available without paying rather high prices"

Punti positivi: "This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day."
Punti negativi: "Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP."

Punti positivi: "It was ok"
Punti negativi: "NA"

Punti positivi: "There's nothing much to like. You're lucky if you have a nice crew which was the case. It's extremely expensive for a low-cost airline who pretends to be a full service airlines because they have a "business class" cabin. Seats are ok. Same as LH or LX"
Punti negativi: "Be like Swiss or Lufthansa. Charge less and give free water and snacks"

Punti positivi: "Way better than the others who fly into Accra via London,slight delay due to technical problem but overall my next choice for sure."

Punti positivi: "Flight was cancelled."

Punti positivi: "Food was good. Crew on the flights were polite"
Punti negativi: "Checking in could be made easier by the airline communicating with the staff. They were not aware i had an email that i could check in luggage and they were not helpful or providing good customer services - unprofessional & inexperienced. Lost my luggage both ways."

Punti positivi: "Seats were old, but very spacious and comfortable."
Punti negativi: "The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers."

Punti negativi: "There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown"

Punti positivi: "Molto carino il video con le norme di sicurezza."
Punti negativi: "Il confort dei sedili, dare comunque qualcosa a livello di catering (in altre compagnie ti propongono ALMENO un bicchiere di qualcosa)."

Punti positivi: "The chairs were comfortable the staff was very attentive and nice"
Punti negativi: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"

Punti positivi: "Nothing really"
Punti negativi: "Late boarding, had to check the bag, had to wait forever when landed in the plane"

Punti positivi: "Food and a good cabin crew on Brussels Air."
Punti negativi: "No complaints"

Punti negativi: "Ho perso la coincidenza per 10 min. Il volo per Venezia non ha aspettato la coincidenza!"

Punti positivi: "The crew was very cool"
Punti negativi: "The food was ok"

Punti positivi: "The actual boarding functioned ok and despite a late departure we got to Brussels ok. They also announced our boarding gates which helped."
Punti negativi: "The check in was shockingly bad. I had pre-checked in, but that did not help. I got put in a line for people who had not checked in. It was not possible to ask to be in the right line. Most of the people behind me were moved to another line while we waited for 30 minutes. When I mentioned the ground crew, who had long conversations with the people checking in, he said it was not their fault at all. It was not impressive."

Punti negativi: "Missed my connecting flight from Toronto to Houston. No reason given for late arrival. Yes, they gave me another flight...six hours later! Will be asking for compensation. At least for spending money on airport food. After arriving in Houston, i had already planned on renting a vehicle to my final destination. Because of first delay, i had to drive in the middle of the night and finally arrive at finat destination at 4 am on Oct 5. Im going to bed now."

Punti negativi: "Sia all’andata che al ritorno sono stato obbligato a imbarcare in stiva il mio bagaglio a mano , di dimensioni consentire per alloggiamento in cabina, con conseguente perdita di tempo all’arrivo. La mia richiesta di poterlo mettere sotto il sedile davanti dove sarebbe stato perfettamente non è stata accolta in nessuna delle due occasioni"

Punti negativi: "Spazio tra i sedili molto stretti, imbarco lentissimo , arrivo in ritardo. ci sembrava di stare su una compagnia low cost."

Punti negativi: "I missed this flight due to my connecting flight being delayed for 3+ hours (not sure)."

Punti positivi: "Entertainment options were awesome!!!"
Punti negativi: "We left late because they were waiting for people from another flight that got canceled to transfer to our flight, and even with the delay, one of my bags got lost. I was the third person to check in for the flight, so I'm not sure how that happened."

Punti positivi: "Nulla"
Punti negativi: "Un ora di Ritardo con attesa a bordo, senza condizionamento"

Punti positivi: "Everything about the flight."
Punti negativi: "Nothing."

Punti positivi: "The plan arrived earlier than it was scheduled,everything wss smooth."
Punti negativi: "nothing"

Punti negativi: "Rerouted!"

Punti positivi: "Also a good airline, though the a la cart..."
Punti negativi: "The a la carte approach that includes charging 3 euros for water. I mean, seriously?"

Punti positivi: "Business class. Great service and truly gourmet food. Departure & arrival exactly on time.... a first with JFK. Very nice present of a large box of Neuhaus chocolates upon landing."
Punti negativi: "Silly but the toiletries bag was cumbersome and contained very little. Unlike our return flight to JFK the outbound flight to BRU had very, very poor food and I'm being politr."

Punti positivi: "Staff was ok."
Punti negativi: "Very poor service at brussels airport. It took 15 minutes to connect the bridge and evenually we had to go down the stairs to take a bus that also took 15 min to start. We also left late frm malpensa due to late check-in but i thin rhe plane actually camw in late too."

Punti positivi: "The food somewhat but I couldnt enjoy it when everyone else seated where I was had better food and I couldnt have the better food because I had to order it...something that was never mentioned if it was atleast by email I wouldve ordered. Swiss airlines have emails to give you options on entertainment and everything else...follow their lead"
Punti negativi: "The flight attendants were rude and moody like they didnt want to be there and took it out on the people they were suppose to give service to. One flight attendent got upset or acted a little nasty because I asked her for another custom border slip. She said was going to bring one but I guess she forgot and an atleast 30 minutes to an hour went by till I asked her again and she got nasty. The same lady along with the other flight attendants snatched trash out peoples hands like they were diseased...and they had gloves on. When it came to entertainment they didnt have much variety. Unless the price for the flight is dirt cheap or below average I would choose to fly with them again other than that I'll go to another"

Punti positivi: "Be on time"
Punti negativi: "Food, no comfort, movies and music boring"

Punti negativi: "40 min delay than 15 minutes delay to take off"

Punti positivi: "il prezzo"
Punti negativi: "puntualità"

Punti positivi: "Nothing"
Punti negativi: "The flight was delayed significantly and led to a travel nightmare and us missing an important meeting."

Punti positivi: "On time boarding and the flight was in less time than expected."
Punti negativi: "No leg room, my tray table was broken"

Punti positivi: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Punti negativi: "Crew"

Punti positivi: "Fast Boarding"
Punti negativi: "Was waiting for a lagguage over 30min at Tegel airport"

Punti positivi: "The flight attendants were kind and tried their best"
Punti negativi: "I ordered my special meal 3 times and never got an email confirmation. Because my previous connecting flight with Brussels Airlines was delayed, I didn't have a chance to get something to eat in the airport just in case. As I suspected my Vegan meal was not there. I had to wait until Business class ate to see if they had any leftovers."

Punti positivi: "SN (Brussels Airlines) took on them to organize a flight via Lufthansa. this as soon as they had the info about the strike,."
Punti negativi: "remained cancelled! Olympic did not bother to help or communicate. it was a flight operated by Olympic !"

Punti positivi: "The plane was clean and on time."
Punti negativi: "They charged for water! I couldn't get regular water on the plane. I had spent down all my euro, so I didn't have the 3 euro for a bottle of water. They would not accept American money either. After a while, I had to take a medication and needed water so went to one of the crew in his station to ask for it, explaining the situation. He gave me some water, but pretty much shamed me in the process. He was saying it was hard for the crew to have to charge, but they were made to do it now, and what would it look like if other passengers saw him giving me the water and not charging?! OMG!"

Punti negativi: "There was a a man who I believe is the lead of the serving crew was very disrespectful and mean to passenger. I would never board an airplane when I see this man in the aircraft."

Punti positivi: "Excellent staff"

Punti positivi: "It was a smooth flight."
Punti negativi: "Choice of food"

Punti negativi: "Too noisy tp sleep and It was a long flight, but not your fault."

Punti positivi: "Food was good"
Punti negativi: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."

Punti positivi: "Flight from US was wonderful. Plane had everything you would want. Food was good and seats comfortable."
Punti negativi: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."

Punti positivi: "Nothing"
Punti negativi: "Terrible food, very small and crowded aircraft."

Punti positivi: "Nothing"
Punti negativi: "All of it. Missed an event because of their delay. An event I paid for."