Punti positivi: "United uses a code share with Avianca for regional flights."
Punti positivi: "Flight attendant super nice."
Punti negativi: "Small uncomfortable seats"
Punti positivi: "Well I like the that I was allowed to pre board because I had a 1 year old with me."
Punti negativi: "My one year old was a lap baby. There was virtually no space between the front seat and mine. This made flying very uncomfortable for both me and my daughter."
Punti positivi: "on time. Seat was fine."
Punti positivi: "United is fine."
Punti negativi: "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."
Punti positivi: "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
Punti negativi: "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."
Punti positivi: "The lounge and boarding area at Houston Airport were great. The staff at boarding did a good job keeping everyone happy and in line and boarding in the proper zones."
Punti negativi: "All the flight attendants were trainees. I was served cold coffee because it took so long to get from the front of the plane to the back. I was given a toothpick to stir it with. My headrest detached from the seat, and I had to sit uncomfortably during the flight. The plug for headphones was broken."
Punti negativi: "Il personale dovrebbe imparare a parlere meglio l'inglese e soprattutto a dare indicazioni corrette!!"
Punti negativi: "Da milano a new york ho pagato il bagaglio da stiva 52,00€ arrivata a New York per Nashville ho dovuto pagare altri 65$ Per la mia borsa altrimenti non mi facevano imbarcare ASSURDO!!! Al ritorno da Nashville a New york ho pagato 30$ per il bagaglio da stiva e altri 60$ per ill volo per Milano."
Punti negativi: "Il personale agli imbarchi dovrebbe essere più gentile e cortese!!"
Punti positivi: "Volo breve ma piacevole Buono lo spazio per le gambe Gradevole lo staff a Bordo !"
Punti negativi: "Niente da segnalare"
Punti negativi: "Nessun pasto su un volo di 6 Ore??? Il cibo era a pagamento! Niente cuscini (ci hanno detto all’inizio dell’imbarco non abbiamo cuscini usate i vostri capotti come cuscini. Non importa che non ci siano cuscini ma e ridicolo di fare l’annuncio chiedendo di usare i propri capoti come cuscini Cuffie a pagamento ! Sul serio?"
Punti positivi: "Pulizia aereo"
Punti negativi: "Trolley a bordo senza poterlo collocare sopra la cappelliera corrispondente al posto assegnato"
Punti positivi: "Aircrew great along with gate agents."
Punti negativi: "First class flying is gone. No lounge access in the US. No meal (boarding at 1720 and arriving 2100) Beverage service the same in front as in back. Need to go back to Asia to get what you pay for."
Punti positivi: "Nice seats"
Punti negativi: "No headphones available. No menu selection available."
Punti positivi: "The new Polaris business cabin is awesome"
Punti positivi: "The new Polaris business cabin on 777-200 is awesome"
Punti negativi: "il bagaglio è stato consegnato con un giorno di ritardo, nonostante abbia superato i controlli della dogana correttamente (l'ho riposizionato personalmente sul secondo rullo)"
Punti positivi: "Entertainment in aereo"
Punti negativi: "Pasta scadente. Aggiungere pizza alla offerta di cibo. Facilmente refrigerabile e impossibile che sia cattiva. Facile da mangiare."
Punti positivi: "Paid for Econoplus seat but was assigned a seat in the row before the emergency exit. Seat uncomfortable didn’t recline had to go through refund process"
Punti positivi: "Tailwinds made the trip arrive earlier than expected even with a slight delay boarding due to the jet not arriving exactly on time. The ERJ's are really nice with the updated seats and tray table in the armrest. It was only an hour and a half flight, so no real way to rate food or entertainment."
Punti positivi: "Good flight with no issues."
Punti negativi: "No complaints"
Punti positivi: "PERSONALE OTTIMO, IL MIGLIORE MAI AVUTO"
Punti positivi: "Flying on the beauty Dreamlier Boeing 787"
Punti negativi: "Luggage crew too slow in both airports"
Punti positivi: "Quick boarding, friendly, well done"
Punti negativi: "None"
Punti positivi: "Help changes with my seat assignment"
Punti negativi: "Leg room bad.....attendants. not very happy"
Punti positivi: "Il Posto Al mio fianco era libero"
Punti negativi: "Divertimento a pagamento"
Punti positivi: "*Sat in Economy Plus so had a good amount of room"
Punti negativi: "*Ran out of overhead bin space early on. *The inflight entertainment worked for about 15 minutes and wouldn't work anymore."
Punti positivi: "I has two seats cose ro me empty!"
Punti negativi: "The video entertainment was not free."
Punti positivi: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Punti negativi: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
Punti positivi: "On time, quick boarding, smooth flight"
Punti negativi: "No issues"
Punti positivi: "sistema di intrattenimento buono"
Punti negativi: "il volo San Francisco Toronto è partito in ritardo e durante tutto il volo il personale non è stato in grado di darci alcuna informazione riguardo alla connection per Milano (medesima compagnia.....). Tutti quelli che avevano coincidenze strette sull'aereo per ogni parte del mondo erano allibiti da questa mancanza di informazioni, Una volta arrivati a Toronto il personale di terra non sapeva nulla e siamo dovuti correre fino al gate seguendo le indicazioni dei monitor che davano lo stato del volo come "Boarding". Arrivati trafelati al gate abbiamo scoperto che il volo era partito mezz'ora prima e si erano dimenticati di aggiornare lo stato del volo sui monitor......................... Dopo un'ora di attesa al banco dell'assistenza ci hanno mandati in hotel e dato il biglietto per il volo del giorno successivo. Parte dei pasti li abbiamo pagati di tasca nostra visti i pochi dollari di buono per mangiare (7$ per la colazione, 10$ per pranzo e 15$ per la cena, spendibili esclusivamente all'Holiday Inn dove la sola colazione a buffet costava 17$ + tasse..."
Punti negativi: "volo in ritardissimo e cibo a pagamento"
Punti positivi: "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
Punti negativi: "Customer service, baggage policy, service at the airport counter, in short everything."
Punti negativi: "Hard landibg"
Punti positivi: "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
Punti negativi: "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
Punti positivi: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Punti negativi: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Punti positivi: "Movies on plane"
Punti negativi: "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."
Punti negativi: "I got late to my next flight !! I loose my flight ."
Punti negativi: "Flights from SMF to ORD to IND included on board flight entertainment at no cost. Flight from IND to ORD it was included. However from ORD back to SMF there was a fee. For the amount of money paid for the flight and for someone on a tight budget, this was extremely disappointing."
Punti positivi: "On time; good legroom"
Punti negativi: "Paid an up charge for a seat that didn't recline; guy next to me was farting all flight long"
Punti positivi: "The flight attendants were as great as they could be given the situation."
Punti negativi: "Sat next to someone quite large I had to squash myself uncomfortable every time someone needed the restroom. This happened frequently as our plane was discovered to have electrical problems immediately before takeoff. Our flight was delayed 2 hours because of this."
Punti positivi: "I was pleased with the nonstop option from Chattanooga to Chicago."
Punti negativi: "I have a bag that I have travelled with as a very on for years and I know that it fits in the overhead compartments of this size plane, but on both outbound and inbound I was made to gate check. Upon boarding there was plenty of room in the bins. The waiting at the end of each flight made the gateway crowded and replanting inefficient. Either have all bags checked upon check in with stricter guidelines or put overhead items into a lottery system."
Punti positivi: "Spazio per le gambe leggermente maggiore rispetto al volo di andata operato da Lufthansa, schermo per l'intrattenimento e scelta di film/serie tv molto buoni."
Punti negativi: "Inaccettabile che le hostess siano scortesi e rispondano in modo brusco a domande (tipo dove si trovano le toilette) fatte con gentilezza! Viaggio tantissimo, ma non mi era mai capitato, neanche nelle low cost, che passando con il carrello delle bevande, la hostess sbraitasse "Something?" ai passeggeri, quasi correndo, e che sembrasse addirittura scocciata se viene fermata per dell'acqua!! Pessima impressione, che ha reso ancora più sgradevole un red-eye flight che già di per sè non è un'esperienza piacevole."
Punti positivi: "Nothing went wrong, we got on the plane and it took us to DC."
Punti negativi: "In flight entertainment offered through the plane wifi to devices that have the United app installed. I tried watching a few movies, but they kept stalling and skipping so I went to sleep. Pretty long flight to not offer any food."
Punti positivi: "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
Punti negativi: "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
Punti positivi: "The crew was pleasant."
Punti negativi: "Delayed for an excessive amount of time before the flight was finally Cancelled. Got stuck waiting for over 7hrs before the flight was eventually cancelled. Barley made it home in time for my grandfather's funeral as a result."
Punti positivi: "Boarding and landing ahead of schedule"
Punti positivi: "The crew was great"
Punti negativi: "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"
Punti positivi: "Everything about my whole trip was amazing"
Punti negativi: "Nothing"