Trova voli economici dal il Canada per Milano

Punti positivi: "Comfortable, good food and good crew"

Punti negativi: "Forced to board a bus and sit in an empty terminal. Paid for priority boarding but wasn't called for it. Pretty disorganized. Good flight but gate crew needs work."

Punti negativi: "They lost all my luggage"

Punti positivi: "Nothing.....never made the flight....due to multiple flights delayed. My family and I had to be rerouted which caused us to miss our flight home from LAX."

Punti positivi: "All good, excellent crew."
Punti negativi: "After awhile Seats were a little uncomfortable."

Punti positivi: "Don’t know, missed the flight."
Punti negativi: "No one around to help."

Punti positivi: "Surprised it was as good as it was having read so much negative news about what British Airways had become"
Punti negativi: "Nothing"

Punti positivi: "We loved this land of green but especially the good people. Aer lingus staff everywhere treated us with kindness and necessary help. Already plannng on returning. They only slight problem was that it was difficult to hear the pilot because of poor speakers. But the crew was wonderful."

Punti positivi: "fantastic customer service"
Punti negativi: "wouldve loved to have been left breakfast while i slept"

Punti positivi: "very friendly staff great flight with nice tech made trip fly by"

Punti positivi: "Timely departure."
Punti negativi: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."

Punti positivi: "The service. Excellent"
Punti negativi: "Pay for the food. LOL."

Punti positivi: "Average flight to get you where you want to go. air hostess was helpful."
Punti negativi: "Forgot my luggage in Toronto. This is the second time with aer Lingus in the past 8 month. Had to pay for my seat and baggage on top of ticket price, was unaware."

Punti negativi: "NO complimentary drinks or snacks. Seats are bolt upright. Not comfortable."

Punti positivi: "Almost everything"
Punti negativi: "The confort of thé seats. Way too tight for a 6 hour flight."

Punti positivi: "The Irish accents of the people when we managed to actually get a human being on customer service. Also, the other passengers were nice. Finally, when the flight was cancelled, they did put us up a hotel with a pool. They also have a cool logo."
Punti negativi: "Not only was the flight cancelled (with no clear communication or updates) but the new flights they booked for us weren't recognized by partner airlines and it was impossible to resolve the problem without their help, and no help at all was available this morning. We booked another flight on our own and assume they will pay us back. They'd better or we'll find a lawyer."

Punti positivi: "The free movies and the food was good."
Punti negativi: "The seats are too close together."

Punti positivi: "Great selection of entertainment."
Punti negativi: "No complimentary free alcoholic drink with your meal on the Aer Lingus Flight."

Punti negativi: "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."

Punti negativi: "Missed the flight."

Punti negativi: "Being charged $100 each way for checked baggage, no where on my itenerary did it mention that"

Punti positivi: "I flew overnight from Toronto, Canada to Dublin and had a relatively pleasant experience. The food and drink trolleys came by quite quickly and frequently, and the food exceeded my expectations. The crew was friendly, for the most part. Boarding certainly could've been smoother... But overall, I'd fly Aer Lingus again for an overseas trip."

Punti positivi: "They really did a great job, kept us informed about what was going on,staff was quick, organized and pleasant. I have to say, best food on a flight that I have had in a very LONG time,!"

Punti positivi: "Tail winds shortened the flying time by 45 minutes"
Punti negativi: "seats... no space menu.... skip it movie choice ... fair at best"

Punti positivi: "Great seats plenty of leg room"
Punti negativi: "The food... Yikes"

Punti positivi: "The seats were more comfortable than flying on a Dreamliner. I like the 2-4-2 layout."
Punti negativi: "Some of the flight attendants were very unprofessional and I could hear them in the back while taxiing for take-off complaining about the job. The food was terrible and was served 3 hours after take-off. Every flight I've taken to Europe has at least had extra water bottles in the back of the plane and this flight had nothing. However, my flight from DUB to SFO was great. The flight attendants were happy, the food was good and they had extra water bottles in the back of the plane for everyone to use. I think the service suffers significantly on flights to Dublin from the US."

Punti negativi: "they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys."

Punti positivi: "Quick flight and made it to Milan early."
Punti negativi: "Only one small beverage (plastic cup's worth) offered, no additional drink even though there was time."

Punti positivi: "Flying overnight across the U.S., and then the Atlantic, to Dublin would have been very difficult if not for the accommodations and service provided by Aer Lingus. The reception was warm and comfortable. The in-flight food and service was perfect. The environment was conducive to sleeping during this red eye flight."
Punti negativi: "I have no complaints, to be honest. The flight attendants were so welcoming and accommodating to every request. They were efficient and quick to respond to my questions and requests."

Punti positivi: "Seats. Coffee."
Punti negativi: "Only caffinated hot beverages. Herbal tea and non-dairy milk would be nice."

Punti positivi: "The cabin crew was friendly"
Punti negativi: "The entertainment selections are extremely limited and poor. Food is mediocre and not even comparable to other international Airlines business class standards"

Punti negativi: "Flight was delayed over 2 hours. They also lost my luggage. Very poor and rude customer service."

Punti positivi: "the timeliness of the airline in leaving and arriving at the ports, providing meals for the passengers,"
Punti negativi: "breakfast was not given to some of us as the air hostesses said that they ran out of food"

Punti positivi: "Fast and efficient crew"
Punti negativi: "A going-through-the-paces flight and incredibly expensive beer and wine."

Punti negativi: "90 minutes stranded on the tarmac with no explanation. Not the way you start a trip. While the fact of being stranded was out of the control of Aer Lingus, communication was not."

Punti negativi: "Same as above. I am not sure which leg of the flight caused the damage to the checked bag."

Punti positivi: "The window seat."
Punti negativi: "No Guiness"

Punti positivi: "Nothing. I flew with West Jet. Their review shall be posted on their forum"
Punti negativi: "The abrupt cancellation"

Punti positivi: "From the moment I arrived I felt very taken care of. Plenty of seating in lounge, with many of them facing runway. People were friendly and accommodating. Food was average. On aircraft, the staff was outstanding."

Punti negativi: "3.5 hr delay due to mechanical issues. Missed connecting flight."

Punti positivi: "Seats were comfortable"
Punti negativi: "The entire check in and paying for baggage took 1 hour and 24 minutes in Rome."

Punti negativi: "Had to gate check my bag which is fine, but it came out hurry min after everyone else's"

Punti negativi: "------- we were very cold on the plane . ."

Punti positivi: "Have traveled many long haul flights with various airlines in past 6 months. The Aer Lingus food was significantly better than the others. Very tasty."
Punti negativi: "Not enough seating at gate in Dublin and the space needs updating. A complimentary beer or wine with the meals, as provided by other carriers, would be nice."

Punti positivi: "What do you say about that loses you luggage both directions. It isn't reliable so that's it for me with aer Linus."

Punti negativi: "wi fi a bordo;"

Punti negativi: "Delays and crowded airport with little direction and no one around to help."

Punti positivi: "Crew was friendly"
Punti negativi: "No entertainment and no snack I don't believe"

Punti positivi: "Dublin is easier to transfer in than LHR"

Punti positivi: "At 6’9” tall, it was decent"
Punti negativi: "Not on the flight"

Punti positivi: "Good crew and service"
Punti negativi: "Tough landing at DC but it was the wind"

Punti positivi: "Everything was on time considering the heavy Holidays travels."

Punti positivi: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Punti negativi: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."

Punti positivi: "Seat extraordinarily comfortable"

Punti positivi: "The crew was amazing, and the duration of flight time was reasonable"
Punti negativi: "Comfort of the seat, space between seats"

Punti negativi: "Food quality"

Punti positivi: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Punti negativi: "Airlines should listen to the requests of the passengers."

Punti positivi: "All was ok accept they charge 32dollar for bag."
Punti negativi: "Travel with free bag."

Punti negativi: "Was delayed a lot"

Punti positivi: "On time,"
Punti negativi: "WiFi didn't work."

Punti negativi: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."

Punti positivi: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."

Punti negativi: "Typical tight seating, aircraft showing age."

Punti negativi: "The wifi signup process not seemless with Android."

Punti positivi: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Punti negativi: "Nothing give a 10/10"

Punti positivi: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Punti negativi: "They should offer headphones"

Punti negativi: "Make seat available for two of us together not every one in a deferent row"

Punti positivi: "Even thou flight was delayed we arrive at a decent time."

Punti positivi: "No"
Punti negativi: "No"

Punti negativi: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"

Punti negativi: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."

Punti negativi: "Beverages"

Punti positivi: "Crew on and off plans were helpful and nice."
Punti negativi: "Delayed for hours for a short one hour flight with multiple gate switches."

Punti negativi: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"

Punti negativi: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."

Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"

Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"

Punti positivi: "Flight crew was nice"
Punti negativi: "the small jets are so uncomfortable."

Punti negativi: "KTerrible coffee. Tasted stale"

Punti positivi: "On time."
Punti negativi: "They had to take my bag and because no one would volunteer... sigh."

Punti negativi: "Un necessary delays from start to baggage pickup"

Punti positivi: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Punti negativi: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."

Punti negativi: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."

Punti negativi: "Bag was delayed and damaged"

Punti positivi: "Nice crew"
Punti negativi: "Old equipment"

Punti positivi: "Crew was great!"
Punti negativi: "Was really poor choice of food."

Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."

Punti positivi: "good price and a good route"
Punti negativi: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"

Punti positivi: "Boarding was a breeze"
Punti negativi: "N/A"

Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"

Punti negativi: "Il volo era stato overbooked"

Punti negativi: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."

Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"

Punti positivi: "tutto ok"

Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"

Punti positivi: "Good assortment of entertainment"
Punti negativi: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"

Punti positivi: "The seats were comfortable and the boarding process was very well organized."
Punti negativi: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"

Punti positivi: "We missed this flight."
Punti negativi: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."

Punti negativi: "Staff seemed tired with some minor conflicts between them at Toronto gate"

Punti positivi: "Not much. Poor service, bad crew"
Punti negativi: "Better service"

Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"

Punti negativi: "No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed."

Punti positivi: "Personale cordiale e disponibile."

Punti positivi: "Nothing"
Punti negativi: "They don’t even give glass of water in business class. Terrible attention."

Punti negativi: "The early morning fight was delayed, and I appreciated that TAP notified me ahead of time. However, TAP did not communicate that despite the 2 hour delay, we were required to be at the airport checkin as if the flight was never delayed - and agent dismissed us as late. Only begging got us on flight."

Punti positivi: "The crew was very friendly and food was very good."
Punti negativi: "The toilet sinks were clogged and dirty."

Punti negativi: "Somehow, ticket was not being accepted to board on TAP's flight. Crew had to manually check it"

Punti positivi: "Great flight"
Punti negativi: "All great"

Punti positivi: "Smooth boarding, good vegetarian food options, helpful and friendly staff, and more legroom than my previous flight."
Punti negativi: "No entertainment"

Punti negativi: "Flight delayed but otherwise it was good! Maybe entertainment such as tv monitors or inflight entertainment upgrade."

Punti positivi: "On time"
Punti negativi: "Food"

Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"

Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"

Punti positivi: "the crew was very helpful and friendly"
Punti negativi: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."

Punti positivi: "In flight crew is really nice and respectful, seats were comfortable, clean bathrooms, in flight entertainment is good."
Punti negativi: "Boarding at Lisbon airport was one of the worst experiences. Passengers were asked to line up at least 30 minutes before boarding started and it was hot in the terminal. As boarding started, passengers were split into groups by boarding zones...premium passengers boarded first as expected, then people with small bags. This is where the problem was because a group of four passengers who had one small bag (that could fit under seat) were allowed to go before passengers in boarding zones A/B. The whole idea is people who could fit bags under their seat would board first, but the tap team made a mess and allowed many passengers with large bags in as well. I was one of the last ones to be boarded and stranded on the line for over 40 minutes with my backpack...after traveling for a month and being delayed in Rome, last thing you want is stupid mistakes like this to cause you stress."

Punti positivi: "There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting."
Punti negativi: "I like Kayak. But am very concerned about booking through in the future with this treatment."

Punti negativi: "The flight was with some delay."

Punti positivi: "Delayed"

Punti positivi: "Very nice flight."
Punti negativi: "Boarding should be more organized."

Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."

Punti positivi: "Seat"
Punti negativi: "No film"

Punti negativi: "Some of the worst customer service, seats that do not recline at all, minimum leg room, and worst of all a 2 hour delay that made me miss my connecting flight for which they took NO responsibility stating that they can have delays for up to 3 hours without having to compensate anyone."

Punti positivi: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Punti negativi: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."

Punti negativi: "No cnn or fox news in English"

Punti negativi: "Flight was three hours late."

Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."

Punti positivi: "My experiences on TAP have always been pleasant. The crew is friendly. Everything works as it should. No complaints."

Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."

Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"

Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."

Punti positivi: "Clean and simple aircraft. Limited but professional service. Uncomplicated boarding procedures."
Punti negativi: "Boarding from bus at a main airport in winter. It looks cheap flyght .But we'll organized."

Punti positivi: "Flight was on time and landed early. We got small samdwiches with a snack and juice."

Punti negativi: "I had 1 jour layover but was a big lide for air line I would never travel with this air line again the rest my life They have me pay my luggage. That is stealing from customers Butshit"

Punti negativi: "The boarding was delayed"

Punti positivi: "good movies for the long flight. friendly staff."

Punti negativi: "Half an hour late and waiting additional 15 minutes before being able to leave the aircraft"

Punti positivi: "The Magnum ice cream was a great touch."
Punti negativi: "We thought that $35 per bag is a bit too much when other airlines are $25."

Punti negativi: "Need to pay extra for everything...bags, seats.Very bad practice for entire industry. Should pay $50 extra per flight and mandate that all bags, except hand luggage be checked in."

Punti positivi: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
Punti negativi: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."

Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"

Punti positivi: "Sicurezza volo, disponibilità assistenza."

Punti positivi: "Very friendly staff and well organized."

Punti positivi: "They gave us good snacks. Comfortable flight."
Punti negativi: "We were delayed 1.5 hours. Had to sprint and almost missed my connecting flight."

Punti positivi: "Service wonderful"

Punti positivi: "The crew was exceptional. Very, very friendly and professional. It stood out."
Punti negativi: "The airplane was pretty old and it's time for a makeover."

Punti positivi: "Some random charter flight with a 1960sBoeing. Although the ticket said TAP. Definitely wasn't"

Punti positivi: "Overall flight was great and crew very polite"
Punti negativi: "I have nothing to complain about it!"

Punti positivi: "To be reimburesed for a flight I ended up having to book with Amex travel for the same day"
Punti negativi: "An horrible policy that will steer m eaway from TAP airlines and kayak"

Punti positivi: "Great flying as always. Best leg room anywhere."
Punti negativi: "On flight food."

Punti positivi: "Crew was good. Seat was uncomfortable"
Punti negativi: "Cushen worn out flat"

Punti positivi: "It was nice that they served a meal. On the flight back we got an exit row which was nice. I liked that they were being thorough about security."
Punti negativi: "My husband and I weren't seated together on the way out. On the way back they didn't start boarding until 10-20 min before the scheduled takeoff, so we didn't take off on time. The flight was also delayed 2 hours and there was no explanation as to why. The food was pretty bland."

Punti positivi: "I sat in an exit row, so I had lots of leg room"
Punti negativi: "They announced we should pick up our luggage and go through customs, before catching our connecting flight to Teceira. This was not so and we almost missed out next flight, very disconcerting."

Punti positivi: "Newer, clean interior. Seats had power plugs and the SATA Onboard entertainment app provided free movies, tv and music."
Punti negativi: "One of the male flight attendants was happy and engaging while the other was not friendly; and two of the female flight attendants were ok, while the younger two were unquestionably unfriendly."

Punti positivi: "The crew was great. Service was good."
Punti negativi: "Seat comfort and entertainment options."

Punti positivi: "Very nice crew. Appreciate the meal and service good flight"
Punti negativi: "Made us ship our carry on bags which we didn’t appreciate ! Even boarding early ! Did not being packed in busses then made to wait both at terminal and plane for long periods !"

Punti positivi: "The flight was changed from 9:20pm to 4am. Then they bumped me to the next day because they oversold the flight. So I missed 1 1/2 days of my retreat."
Punti negativi: "Everything!"

Punti positivi: "The crew was great very attentive to everyone's needs and helping to see that our disembark went well. Great job and a great flight. We all got home safe."
Punti negativi: "I didn't like the fact that we lost one day in the Azores was supposed to arrive on Saturday morning instead we arrived Sunday after one a.m. and again we were delayed one hour."

Punti positivi: "Nice crew"
Punti negativi: "No entertainment. Or difficult to access."

Punti positivi: "It was beautiful"

Punti negativi: "My brain new luggage was very badly damaged"

Punti positivi: "Left and arrived on time. Friendly crew."
Punti negativi: "No entertainment...could only watch the map showing our flight's progress."

Punti negativi: "Expect major delays ."

Punti positivi: "new plane with very few passengers"
Punti negativi: "The flight from Boston to Ponta Delgada was cancelled twice-- More than 30 hour delay"

Punti positivi: "The airline crew/staff was FAR MORE SUPPORTIVE than I have experienced in more than a dozen top ranked airlines. In particular, there was a crew member named GONCALO RODRIGUES, who seemed to have led every other member to perform at their best, by his model of service toward the passengers (customers). Such a staff can/must be utilized for training purposes and be rewarded in order to follow the concept of continuous improvement and stay abreast with leading airlines..."
Punti negativi: "There are a few points that need to bee taken into serious consideration - for instance - like as below: 1. More choice of meals on board... There was ONLY PORK containing meal served during the flight and nothing else was available, which came as one big surprise. 2. My Baggage did not get boarded... and had to waste a great deal of time... The misplaced baggage staff member at the Toronto airport need more training toward customers' satisfaction. 3. More choice for on-board entertainment"

Punti positivi: "NONE"
Punti negativi: "Almost everything seemed to be out-of-order and the crew seemed to be really struggling in order to bring some level of comfort to the on-board passengers."

Punti negativi: "We missed the plane from Boston to Denver but it turn out good. We were tired anyway."

Punti positivi: "nothing"
Punti negativi: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."

Punti negativi: "Seats are too small"

Punti positivi: "Nothing."
Punti negativi: "They kicked me off a flight 12 hours before departure, after booking months in advance, because they overbooked. No refund."

Punti positivi: "... efficient, intelligent simplicity. Great job!"

Punti positivi: "Nothing, the poorest of the poor and N empathy whatsoever"
Punti negativi: "They canceled my flight because of too few passengers and than rushed all the passengers on an earlier flight. I was driving from Philly and of course couldn't make the flight that was bumped up three hour early. Than they have the balls to accuse me of being late and thus a no show. I have many witnesses that prove I was there on time. But no reschedule for me unless I pay a 1000 usd. I will sue these bastards with a passion. To an extend they have never seen. Not only a refund but loss of business as well"

Punti positivi: "Honestly, they had the best plane food I've had in a while. Flight very comfortable and uneventful, they even gave us blankets and pillows."

Punti positivi: "Crew was professional. Flight was on time. Food was decent and seats were comfortable."
Punti negativi: "Long flight for no entertainment. We were fine with kindles, without would have been a long boring flight."

Punti positivi: "The flight itself was fine."
Punti negativi: "The process of checking in for this flight was horrendous. First of all, I was planning to carry on my bags and check in online. However, the online system wouldn't let me print my boarding pass, so I had no option but to wait in line at the airport. I arrived over 2 hours before my flight, and the scene was jaw dropping. The line to check in on Azores Airlines wrapped all the way around the terminal and was divided into three separate sections so that people could continue pass through the airport. There was no Azores Airlines staff to be found to provide directions or manage the situation, so people kept going into the wrong lines not knowing what the heck was going on. It actually turned out several people had waited in line for an hour for a different flight before realizing they were in the wrong line. Anyways, after a mind-numbing, almost two hour wait, I checked in and went to my gate. The whole flight was delayed since the check-in was so slow. I have no idea what the cause of such a terrible check-in line was, but the Azores Airlines management at the Providence Airport are definitely doing something wrong, and I will avoid flying from there again at all costs!"

Punti positivi: "generally efficient"
Punti negativi: "bad food, no entertainment at all, did not come through offering water on long flight, toilet paper ra out in bathrooms"

Punti positivi: "Flight cancelled, were told we'd be called the next morning to reschedule but weren't, an hour on holdeach time we called, rescheduled a flight with extra stops 2 days later, was actually booked on a different flight, and were told we were actually only on standby when we arrived at the airport."

Punti negativi: "Delayed, no reimbursement, ac was off while we just sat on the runway, missed my connecting flight. Meanwhile all their other flights were delayed also. I couldn't believe how hot it was for so long on the plane. Worst flight I've ever been on"

Punti positivi: "Excellent and efficient flight crew."
Punti negativi: "Same meal as previous flight."

Punti positivi: "The flight crew runs an extremely tight ship. Polished and attentive."
Punti negativi: "We arrived to the check in queue 90 min before our flight and it took almost two hours to get through the line. Our seats got swapped and it was a cluster to make it to the gate where we then waited another 45 min for a later departure."

Punti positivi: "Nothing"
Punti negativi: "See above comments"

Punti positivi: "Nothing"
Punti negativi: "Flight got cancelled and passengers were left hanging at the airport overnight sleeping on a cot. And refunds are a big hassle after the cancellation. Worse experience ever."

Punti positivi: "I got there alive"
Punti negativi: "Trying to be impartial on this review as it was my return trip that was a nightmare. I honestly just slept through the entire flight. It seems pretty obvious that SATA Has a monopoly on US flights to the Azores and they are making no effort to improve service."

Punti positivi: "Nothing"

Punti negativi: "They lost my luggage."

Punti positivi: "the crew is nice"

Punti positivi: "everithing is good"

Punti negativi: "Both times I have flown this airline it was late--the first time 13 hours without any explanations and constant promises of it just being a few more hours, the second flight was 2 hours. In the airport in Portugal, they transport you by bus to the airplane and make you sit on the crowded bus at least 30-45 minutes. Then it takes another hour to load the plane. This is an 8 plus hour flight--they have the same 4 movies both directions."

Punti positivi: "The crew is very friendly and helpful."
Punti negativi: "They crammed way too many seats into the planes; it's really awful if it's a full flight, and if you're claustrophobic or prefer space around you, forget it! When the guy in front of me reclined his seat, his head was practically in my lap. Some tray tables were broken. The planes seem old. But it's the only airline that flies to the Azores from the U.S., I believe, so this is the only option. They also very slow, and we left late to and from the Azores."

Punti negativi: "Was too tired and worn out to really care after the long delay. Won't fly this airline again."

Punti negativi: "The 12 hour delay without being told why. We would be told we would leave at a certain time and then it was cancelled, told a different time and it was cancelled, and told again, etc was suppose to be in Lisbon in the morning, arrived in Lisbon near midnight."

Punti positivi: "The flight left on time, flight attendants were friendly, some options on the TV (better than none)"
Punti negativi: "Not much offered on the TV entertainment systems. The food was pretty bad. Otherwise the flight was fine."

Punti positivi: "Our flight left on time and arrived 45 minutes early. The crew was good and the meal served was okay. I think BOS (and Providence in the summer) are the only non-stop flights to the Azores, so that is convenience. Flight cost was fine."
Punti negativi: "Seats are crammed in to the max. Fine if you have extraordinarily short legs. No entertainment. Main cabin screen was off the entire flight."

Punti positivi: "It was a economical flight. The food was pretty good as well."
Punti negativi: "We had changes to pretty much every leg of our flights. One was delayed by 2.5 hours. I understand that flights get delayed but they hardly gave us any information as to what was going on. The flight was pretty smooth but the flight attendants didn't seem interested in our comfort. They weren't rude but they weren't pleasant either. I guess I'm used to a different style of service that I did not receive on Azores."

Punti positivi: "Friendly"
Punti negativi: "Slow"

Punti positivi: "Crew was attentive and it was a direct flight"
Punti negativi: "There was very little room in the seats. It was terribly uncomfortable and made worse when the seat in front was declined"

Punti positivi: "Price, friendly crew"
Punti negativi: "jammed in and not too comfy seats"

Punti positivi: "Large comfy seats."
Punti negativi: "Among the drawbacks, long immigration lines in LIS, despite the opportunity to go thru immigration in the Azores - lost opportunity for the airline to market its efficiency and convenience."

Punti positivi: "Earlier TAP flight was late and caused me to miss my connecting flights."
Punti negativi: "Flight was cancelled because TAP flight was 2 hours late in picking me up."

Punti positivi: "On-time, no lines, very kind staff."
Punti negativi: "No movies or entertainment. Seats are not the most comfortable in economy."