Trova offerte per voli da California a Aeroporto di Milano-Malpensa

"La miglior compagnia aerea"

"La miglior compagnia aerea Sempre una garanzia"

Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."

Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."

Punti negativi: "An airline not only with the best service but the best looking flight attendants. They genuinely smile"

Punti negativi: "Niente"

Punti negativi: "Had a broken seat it didn’t recline...."

Punti positivi: "The person behind me didn’t have enough space so I could recline back and get comfortable"
Punti negativi: "More spacial seats"

Punti negativi: "No entertainment but it’s probably because it was a short trip"

Punti positivi: "Crew was efficient and kept a busy flight organized."

Punti positivi: "Delay"

Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."

Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"

Punti negativi: "In"

Punti positivi: "Tutto perfetto: cordialità, cena, confort"

Punti positivi: "Food and attentive of the crew."
Punti negativi: "The boarding took a very long trip on the bus from gate to the aircraft. The entertainment system need maintenance. Screen and head set socket are poor quality."

Punti negativi: "Istruzioni al personale di terra e della luonge"

Punti positivi: "We love this airline!"
Punti negativi: "nothing"

Punti positivi: "Everything else"
Punti negativi: "Cabin crew less approachable than usual"

Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"

Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"

Punti positivi: "Service and food"
Punti negativi: "Boarding for business class took a long time and was very out of order"

Punti positivi: "Nothing"
Punti negativi: "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"

Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."

Punti positivi: "Terrific food, not the same old stuff! Professional staff with a great attitude! A little extra legroom never hurts!"
Punti negativi: "Nothing."

Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"

Punti positivi: "Only the salmon meal. I had a fish meal that was so dry it was impossible to eat"
Punti negativi: "The bland food. Tell the chef to be more creative with cholestral free meals."

Punti positivi: "Entertainment Staff"
Punti negativi: "Delayed 40 min Long time for luggage"

Punti positivi: "Good food. Lots of movies"
Punti negativi: "Crying baby in business. Slow meal service. Car service driver didn't want to pick me up at my address when it was snowing."

Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"

Punti positivi: "Food ,seat,everything was just great"

Punti negativi: "personale mediocre"

Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"

Punti positivi: "Beautiful, clean aircraft with multilingual staff-great entertainment choices"
Punti negativi: "Nothing's ng"

Punti positivi: "Everything, hands down best flights I've ever hand, I'm flying Emirates every single opportunity i get moving forward"

Punti positivi: "horrible baggage policy"

Punti positivi: "Wonderful service. Comfortable flight."
Punti negativi: "My TV wasn't working."

Punti positivi: "Easy, friendly and comfortable."
Punti negativi: "Last row seats so was a bit noisy. But nothing too bad."

Punti positivi: "Plenty of room even in economy. Good food for a plane. Very friendly"

Punti positivi: "Magnificent plane lots of space friendly crew."
Punti negativi: "The person behind me was kind of irritating"

Punti positivi: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Punti negativi: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."

Punti positivi: "Good entertainment selection. Nice quality blankets. Flight wasn't overbooked. Leg room. Complimentary wine."
Punti negativi: "We were delayed 2 hours on the runway. Temperature got hot during the night."

Punti negativi: "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."

Punti positivi: "Well trained crew, layout of aircraft and comfort, wide choice of entertainment, smoothness of ride"
Punti negativi: "boarding was rather disorganized mob scene"

Punti positivi: "ICE entertainment system was of high quality."
Punti negativi: "First, the seats were very small and uncomfortable. I had trouble sleeping, and, the seat was stuck (couldn't move back). And second, the food tasted horrendous. I have been on many flights, and this was perhaps the worst meal I've ever had. The coffee was bitter enough to make me gag (even after I added cream), and the chicken was flavorless. The boarding process was a mess. It was hectic and unorganized. The flight was delayed an hour, and the crew failed to provide an adequate rationale as to why. Speaking of the crew, they weren't helpful. At one point, I had asked to use the restroom, and I couldn't get in. Again the crew provided no rationale as to why. Then, a few HOURS later, a lady approached me and said I could go "very quickly". This was my first time flying with Emirates and I don't think I'll be flying with them again."

Punti positivi: "In flight entertainment"
Punti negativi: "It was an overnight flight but they serve dinner don't turn lights off then other passengers are shaking you awake to have you put ur seat up this was unacceptable"

Punti positivi: "Personale di bordo"
Punti negativi: "Spazio a bordo"

Punti positivi: "Excellent selection of entertainment"

Punti positivi: "Il personale è cortese, il cibo è abbastanza buono nel complesso è tendente al salutare, l'intrattenimento è ampio e aggiornato."
Punti negativi: "Siamo partiti con un'ora di ritardo, rispetto a tutti gli altri voli fatti su stessa tratta hanno aspettato decisamente troppo per servire la cena, mettendoci poi un'eternità, personale disorganizzato. I bagni non erano puliti e un lavabo era intasato sin dalla partenza. Causa ritardo iniziale la discesa è stata rapidissima con conseguente disagio. Atterrati abbiamo dovuto aspettare altri 15 minuti che l'aereo avesse uno spot libero."

"Swiss!"

"We had a 14 hour flight and the attendants worked very hard to keep us satisfied. I would definitely fly Swiss again"

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "Crew was very helpful"
Punti negativi: "More entertainment"

Punti positivi: "The crew were very good. Seats were small."

Punti positivi: "Nothing to like"
Punti negativi: "No entertainment, un friendly crew, terrible food"

Punti positivi: "The meals were awesome, flight great!"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "Crew was great. Very friendly and accommodating"
Punti negativi: "Regional jet had hard seats but adequate for 1 he flight"

Punti positivi: "Officers in the airport are rude and offensive, racial discrimination."
Punti negativi: "Change their employees, arrogant, not professional"

Punti positivi: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Punti negativi: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"

Punti positivi: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"

Punti positivi: "Everything aside from the food and cabin atmosphere."
Punti negativi: "Food and cabin atmosphere. The cabin felt very stuffy and warm."

Punti negativi: "Lost our bags"

Punti positivi: "It was fine - overall pleasant/nothing."
Punti negativi: "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."

Punti positivi: "This new c-series was fantastic, what a nice aircraft!...feels very airy, clean & modern! Wow! Thumbs up! Looking to fly again on this plane."
Punti negativi: "Nothing!"

Punti positivi: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "Everything"

Punti positivi: "This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate."
Punti negativi: "The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile."

Punti positivi: "Very smooth"

Punti positivi: "The food was delicious, the staff was wonderful. Entertainment was awesome."
Punti negativi: "The leg room or seat closeness."

Punti positivi: "Swiss quality, punctuality and reliability."
Punti negativi: "No negatives."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "The food and service."

Punti negativi: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"

Punti positivi: "The gate agents, crew, and food."
Punti negativi: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Quick trip :-)"
Punti negativi: "45 minute delay, but those are pretty understandable and unavoidable."

Punti negativi: "Delayed again"

Punti positivi: "100% the best flight experience I've ever had flying. Wish I flew to Europe more so I could fly with Swiss more often. Thanks!"

Punti positivi: "Great service; Very comfortable lie flat beds with lots of leg room"

Punti positivi: "I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!"

Punti positivi: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"

Punti positivi: "Fastest and most thorough service I've ever received!"

Punti positivi: "Nice sandwich and chocolate."

Punti positivi: "Airline services and great time scheduling"
Punti negativi: "Upon arriving to Chicago airport the Chicago airport couldn't get passengers off the plane due to mechanical issue"

Punti positivi: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Punti negativi: "I would have loved a video"

Punti positivi: "They put us in a nice hotel"
Punti negativi: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."

Punti positivi: "Your crew is amazing."

Punti negativi: "Major delay"

Punti negativi: "Checking bags took longer than I would have liked."

Punti positivi: "Crew was amazing. So patient and accommodating, even when passengers were a bit impatient. Cabin was clean, and it was good to have blankets and pillow on a long flight."
Punti negativi: "Boarding was a bit chaotic. Food was okay but not substantial. Comfort was terrible in my seat - for some reason I had a seat with a metal box underneath so I could not stretch my legs. And the fellow next to me, in the middle, was over 6 feet and was VERY uncomfortable, even though he had legroom. There were good options for entertainment, but it was unreliable and had to be restarted once. Also, the screen was terrible quality and I could not see no matter how I adjust the screen angle or the light."

Punti positivi: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Punti negativi: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "The crew was very professional and friendly. That is a great thing since it's a long flight. Very well prepared! Entertainment was nice lots of options there to keep you busy."
Punti negativi: "I wasn't pleased with their meals so that it's important when it's a long flight, and not many choices available."

Punti positivi: "The plane was remarkable and the service was excellent!"
Punti negativi: "The wifi on the plane was horrible."

Punti positivi: "Super nice and skilled staff, everyone was great to interact with."
Punti negativi: "Not a thing."

Punti positivi: "This is the way to fly long haul."
Punti negativi: "Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most."

Punti negativi: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."

Punti positivi: "Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again."

Punti positivi: "Speedy boarding and good locker space"
Punti negativi: "Lack of room in seat especially with seat in front reclined."

Punti positivi: "Crew was nice"
Punti negativi: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"

Punti positivi: "crew / cabin staff always seem very friendly and genuine and a willingness to help"

Punti negativi: "Good overall"

Punti positivi: "Food was very good"
Punti negativi: "Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it"

Punti positivi: "Very short flight (43 minutes) No food, entertainment or beverage service. Staff did not check young children were strapped in prior to take off resulting in a two year old standing on dads lap throughout take off, flight and landing."
Punti negativi: "Lack of importance shown to safety of young children."

Punti negativi: "Bathrooms needed more cleaning mid-flight."

Punti positivi: "Good food, entertainment, and comfort of the plane."
Punti negativi: "The plane was not really clean."

Punti negativi: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"

Punti positivi: "Friendly staff"
Punti negativi: "Lack of business class seats and no premium economy seats on this flight"

Punti positivi: "Comfort, cibo di buona qualità (non eccellente) e abbondante"
Punti negativi: "Scarsa pulizia"

Punti positivi: "Great movie selection"
Punti negativi: "They need softer seats...had to stand half the time"

Punti positivi: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Punti negativi: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."

Punti positivi: "Fast boarding, not a crowded flight, ahead of schedule."
Punti negativi: "Paid extra for my check in bag."

Punti positivi: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."

Punti positivi: "We paid extra for exit row seats so we had good leg space"
Punti negativi: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."

Punti positivi: "Entertainment Meal service and quality"

Punti positivi: "Smoothest long flight I’ve ever had. No hassles checking in, boarding or leaving the aircraft. Bags checked through to final destination without any problem. Good employees at the check-in counter and at the boarding gate. Service was good at LAX."
Punti negativi: "Cabin service somewhat spotty. I was not served breakfast and had to ask for a meal even though all those sitting around me were served. My wife did not get the coffee she requested even though it was promised twice. Trash accumulated at our seat making use of the tray awkward. I tried to pre-pay for extra luggage on-line before the flight but the web site would not allow me to do so. We paid $100 per extra bag at check-in."

Punti positivi: "Staff was very friendly"
Punti negativi: "Headphone jacks are costume, could not use my own."

Punti negativi: "the food selection did not meet my diet restrictions. Found it hard to avoid due to hunger over the duration"

Punti positivi: "Nothing. The whole experience was horrible."
Punti negativi: "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."

Punti positivi: "Crew was very solicitous...food was quite good.."
Punti negativi: "Baggage was very slow in arriving. ..45-60 minutes"

Punti positivi: "Free everything...food, wine, spirits, movies, etc. Nice crew!"
Punti negativi: "Seats a little hard, main dinner dish was a little odd but okay."

Punti negativi: "Too much food - not enough time to sleep in comfort!"

Punti positivi: "Service"
Punti negativi: "Seats in economy are way to small and very uncomfortable if tall. Too close to the seats in front of you. I was miserable all the way to London."

Punti positivi: "Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent."
Punti negativi: "Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room."

Punti positivi: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."

Punti positivi: "Staff!"
Punti negativi: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."

Punti positivi: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Punti negativi: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."

Punti negativi: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"

Punti positivi: "The flight was on time."
Punti negativi: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."

Punti positivi: "I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight."

Punti positivi: "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Punti negativi: "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."

Punti positivi: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Punti negativi: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."

Punti positivi: "Getting to Barbados from Manchester airport is convenient"
Punti negativi: "The light weight on a long haul flight do not work anything over four hours you need some form of comfortability and virgin got it wrong with the seats .. yes I know the industry is all about making and saving money but you also need to Remember that most of this flight you will be sat down for"

Punti positivi: "Staff was top notch in service and kindness"

Punti positivi: "Nothing because I was given a middle seat"
Punti negativi: "6'4 and I get a middle seat.."

Punti positivi: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"

Punti positivi: "The crew"
Punti negativi: "Food"

Punti positivi: "The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful"
Punti negativi: "We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks"

Punti negativi: "Crew"

Punti positivi: "Professional Cabin Crew Excellent "vera" entertainment"
Punti negativi: "Chaotic boarding procedure in Cancun airport, although I accept that this is more of an issue with airport layout Removal of some of the "Virgin Atlantic" benefits such as free sports equipment will make me rethink my carrier of choice from next year. The 747 fleet is starting to feel old - when are the dream liners coming?"

Punti positivi: "Mostly everything was fine."
Punti negativi: "Not really anything particularly that I didn't like."

Punti positivi: "Flight staff exceptionally friendly and helpful"
Punti negativi: "More leg room always appreciated"

Punti positivi: "Due to earlier late connecting flight into LAX, I assume, my bags didn't make it with me, and arrived two days late. But your man Fred from PNG Air was right there in POM Jackson's airport to take my information and somehow two days later I did receive the bags! Thanks! The flight itselfe was fine in every other way."
Punti negativi: "Maybe when I checked in for the last two flights if your check-in agents could've told me more clearly about where in the system my bags were, it would've been less of a surprise to find out in POM that they were not with me. I did ask, but got answers like 'we'll try to transfer them' or 'your bags are in the system', which were not too informative, but maybe as complete as those workers could ascertain, I don't know. I would've liked to be able to check in on line in advance for this and other flights on this trip, if you ever decide to open up that facility (without a charge), it would be appreciated."

Punti positivi: "Professionalism value of service"
Punti negativi: "let me think...."

Punti positivi: "Very good service, plenty of food, food was pretty good, entertainment system was great and the seats in economy with very comfortable."

"There was no entertainment and there was only a snack for "food." But as it was a two-hour flight, no more was to be expected."

Punti positivi: "Great crew."
Punti negativi: "Mask enforcement"

Punti positivi: "It got us to Atlanta on time."

Punti negativi: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."

Punti positivi: "Crew was amazing."

Punti positivi: "Crew attentive and helpful"
Punti negativi: "N/a"

Punti positivi: "These Comfort+ seats had the most legroom of any airline (Delta, JetBlue, American etc) short of Business class that I can remember in my adult life!"

Punti negativi: "Too many flight delays and gate changes"

Punti negativi: "sat on the tarmac for 3 hours because the pilot was late."

Punti positivi: "I like the entertainment on Delta."

Punti negativi: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."

Punti negativi: "Crew unfriendly."

Punti positivi: "Crew was amazing, flight was much more comfortable. Nice selection of drinks."
Punti negativi: "The snack on the flight was brioche with a Cajun spread. The bread was great but the spread was too spicy for my tastes."

Punti positivi: "I was originally booked through jfk with an 80 minute layover. When I told a delta.help desk employee i feared it was too tight (I flew out through jf k and that was enough to convince me...) he booked me through Atlanta with a.comfortable schedule. Thank you!"

Punti negativi: "Everything was excellent."

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "Direct flight on time"
Punti negativi: "All good"

Punti positivi: "Attendants, food and entertainment very positive"
Punti negativi: "Seats reserved online no where in system. Everyone seemed to be in zone 3 or at least decided to stand in line."

Punti positivi: "Overall, the flight was great but the crew was so nice. We would love for the chairs to be more comfortable to support sleep on these long flights."

Punti positivi: "We left early"

Punti positivi: "food was great. the plane was very comfortable and i also like the fact that there was free movies and wifi inside the plane"

Punti negativi: "Flight delayed on runway in NY for 90 minuted"

Punti positivi: "There were actual meals served on the flight. They were pretty good. Free movies available."
Punti negativi: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."

Punti positivi: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."

Punti positivi: "Smooth flight; on time; easy check-in"
Punti negativi: "Food was o.k., but not great"

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti negativi: "Not enough entertainment. Movies and TV series are old. There was a crew member when I came on board that was a bit rude and sarcastic."

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti positivi: "Everything is good except our lunch as described below."
Punti negativi: "They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us."

Punti positivi: "I like that I was able to request a window seat and was obliged to get another one."
Punti negativi: "My flight was cancelled and I had anxiety about being at my destinations on time because I had to travel another hour away without knowing if my ride would be able to wait for me. However, I was booked on another plane that wasn't damaged which got me there on time,but once I arrived my luggage was no where to be found. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I had to go out and spend money on toiletries,night wear and my medicine because of not having my luggage. Just totally disgusted by the overall experience and wouldn't wish it on anyone."

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Punti negativi: "like to see a bit better snacks"

Punti positivi: "Every single detail was outstanding"
Punti negativi: "Food"

Punti positivi: "Smooth loading and unloading"
Punti negativi: "Customers don’t listen to the Flight attendant"

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti positivi: "Flight was fine."
Punti negativi: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "Customer service was great"

Punti positivi: "Flight Attendant and great Boeing 737-800 was amazing"

Punti positivi: "Although the flight was delayed, when it was time to board and take off, this was extremely efficient."
Punti negativi: "Delayed flight. However, I know this sometimes out ot the airlines control."

Punti negativi: "They change schedule day before we flight, the change schedule 2 time while were flighting"

Punti positivi: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"

Punti negativi: "Some of the flight attendants were rude and not very welcoming at all."

Punti positivi: "The initial boarding process was quick, smooth flight"
Punti negativi: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"

Punti positivi: "Smoorh travels"
Punti negativi: "Economy seats mot comfortable for sleeping"

Punti negativi: "Guests with no overhead luggage should be able to exit first."

Punti negativi: "Ottimo"

Punti positivi: "Friendly people and clean plane"
Punti negativi: "They lost my luggage, I hope it shows up shortly"

Punti positivi: "Great aircrafts, big screens, attentive personnel"

Punti negativi: "there is little time for lay over in turkey going to Egypt one hours is not enough."

Punti negativi: "No social distancing‼️Service on plane just horrible"

Punti positivi: "sedile comodo"

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti negativi: "Free wifi"

Punti positivi: "The food and the fast and efficient customer service."
Punti negativi: "There was too many parents who were super loud and didn’t care about their children jumping and screaming around the plane for 12hrs. I wish the fly attendants said something to calm down the situation."

Punti positivi: "One on the plane, the flight was fantastic! Great service and food. Comfortable for a long-haul flight. Very modern aircraft with nice entertainment system. Overall great experience."
Punti negativi: "Scheduling! We were 4 hours delayed after I had already had a flight cancelled that day. And this 4-hr delay caused me to miss my connection. Turkish did take good care of me in Istanbul, though it was a very slow process to get a hotel with them. Also, my bags missed the connection somehow."

Punti negativi: "The flight was delayed by 4 hours but Turkish airlines inisisted that I had to be at the airport and checked in at the scheduled time and then wait at the airport for that whole time."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti negativi: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."

Punti negativi: "the boarding was delayed and i missed my connection flight and have to stay 8 hours for another flight."

Punti positivi: "The food was great for airline food."
Punti negativi: "I didn’t get upgraded to 1st class. ☺️"

Punti positivi: "Good food for economy and crew was really nice . Great movie selection , nice amenity kit for economy."
Punti negativi: "They weigh your carry on making you shift things . 31 inch pitch is tight for a long flight. Didn’t give 5 stars to the entertainment because although excellent selection , the touch screen is very slow to react making it frustrating."

Punti positivi: "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
Punti negativi: "Gate experience at IST was sub par"

Punti positivi: "The recline and comfort of the seat is good, and the map and entertainment system is OK."
Punti negativi: "The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case."

Punti positivi: "Friendly, charming and welcoming staff."

Punti positivi: "The flight was for the most part quite comfortable"
Punti negativi: "The person sitting behind me (she could not get comfortable and kept jarring my seat) and the baby crying two rows ahead of \me"

Punti positivi: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."

Punti positivi: "Friendly staff,"
Punti negativi: "My infotainment center was broken for the entire 13 hour ride. Luckily I had my phone but it would have been nice to have the expected entertainment options. The service carts only came through twice leaving a many hour gap with no drink or food service."

Punti positivi: "Everything was great, thank you for your service."
Punti negativi: "NA"

Punti positivi: "N/A"
Punti negativi: "Connecting both flights would be good"

Punti positivi: "Entertainment was OK boarding was a good comfortable sitting."
Punti negativi: "I did not have an option to order kosher meal when I did my online check-in so I called customer service and the lady on the line barely spoke English and even though I warder kosher meal and verified it with her when I go to the plane the crew told me they don't have a kosher meal for me. The crew was unwilling to help me find something else to eat and they were very rude. I am very disappointed of their customer service standards. I will not use Turkish Airlines again."

Punti positivi: "Friendly staff, decent meals, comfortable seating"
Punti negativi: "Istanbul airport- needs major refurbishment"

Punti positivi: "Food was too complicated and saucy. Simple dishes preferred. My fork had chunks of fried on food (was dirty) snd unusable. Interior of plane was tired."
Punti negativi: "LOts of water available. I like the menu being given at beginning of flight as one could plan the hours."

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti positivi: "Being able to stretch out and get some real rest makes a huge difference for me when trying to cope with time zone change west coast to Europe. Overall great experience"

Punti positivi: "Flight attendants were not helpful or friendly."
Punti negativi: "Flight attendants were not helpful or friendly."

Punti positivi: "After your bags are delayed 3 days, it's hard to like anything about an airline."
Punti negativi: "Tracking my luggage was a nightmare. No one had any idea where it was for 3 days. When my bag finally arrived, the exterior was severely damaged. Also, the fight crew is rude and unfriendly. If I can help it, I will never fly Turkish Airlines again."

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "Staff are EXCELLENT"
Punti negativi: "Internet was spotty."

Punti positivi: "Great food, great service and a wonderful experience in business class compared with most of the big European airlines. Will definitely fly again Turkish Airlines!"
Punti negativi: "The business lounge in Istanbul was a great facility, but a little bit of upkeep will be a plus."

Punti negativi: "This 13 hours and 5 minutes flight was extremely hot. Regardless of how many times we've asked the flight attendants to make it cooler for us, nothing changed. By the time, we get off my shirt was soaking wet. Imagine flying for so long under these conditions. What an horrible customer service!"

Punti positivi: "Super friendly staff, lots of real food to eat, travel kits including slippers and tooth brush, like a throwback to when flying was fun."

Punti negativi: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."

Punti positivi: "Very nice crew and not at all crowded flight, also the flight was extremely fast."
Punti negativi: "Very loud plane so that I couldn't watch a movie and understand the audio."

Punti negativi: "My first time flying with Turkish probably my last. Too many delays, first from SF to Istanbul and then the worse part no one was able to tell me from which gate my flight to TLV, I received at least 6 emails from you saying a different gate each time and we had a delay almost two hours in Istanbul. Because of all the delays I missed a few important phone conferences regarding my business. Unprofessional service! if I was running my business the same way I had no business! Not going to do this mistake again!"

Punti positivi: "Crews attitude, professional behavior"
Punti negativi: "Not enough leg room in economy class"

Punti positivi: "It is just superb"

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti positivi: "Giving the kids a gift"
Punti negativi: "Worker the didn't smile and not helping very well and getting angry when I asked for help or even they didn't know how to serve people. Airline to bad 2 airlines I go with them is very hot inside. Having bad AC. Thanks"

Punti positivi: "Nothing, just the price"
Punti negativi: "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"

Punti positivi: "Low prices & generally good service and entertainment"
Punti negativi: "This airline used to be excellent. Now, the prices have been going up and the standards down. Service not as good, food not as tasty, plentiful and varied, crew not as warm and attentive. Instabul airport was the usual chaos, which does not add to the experience for transfers. Also: boarding started late and of course was not done and time and since we lost our slot we were further delayed taking off. That made the transfer time even less and the situation more stressful."

Punti positivi: "Checkin agent was very friendly and helpful."
Punti negativi: "The food options were exhausted by the time service reached my seat; so had to eat whatever is available, which is still good."

Punti positivi: "Ottimo il cibo."
Punti negativi: "Non era possibile vedere la mappa in tempo reale del volo."

Punti positivi: "Ottimo il cibo."