Punti positivi: "personale ok, svago ok"
Punti negativi: "distanza tra i sedili, comfort"
Punti positivi: "personale ok, sedili troppo vicini e scomodi"
Punti negativi: "aumentare lo spazio tra i sedili"
Punti positivi: "Nothing"
Punti negativi: "If my plane wasn’t overbooked and I actually got on it. Instead I missed my connection in Barcelona and had to buy a new ticket from Barcelona to the US."
Punti negativi: "Include the baggage fee in the price of the ticket"
Punti positivi: "The airplane"
Punti negativi: "Flying on time"
Punti positivi: "Check-in for bags was fast and the staff was very friendly."
Punti negativi: "At check in, our carry-on bag was 1lb over weight and we were told we would need to check our two bags. We saw several individuals with much larger bags boarding the plane."
Punti negativi: "La puntualità"
Punti positivi: "The plane its so big and we arrived in barcelona on time its my second time."
Punti positivi: "The plane was large and the seats very confy."
Punti negativi: "The AirEuropa App, doesn’t work very well with IPhone, getting constantly error signs. I decided to change my seat after getting the boarding pass, but it was impossible. The app didn’t allow me."
Punti positivi: "Boarded late but arrived early. Nice easy flight."
Punti negativi: "There was a 2 hours delay that caused me to miss my other flights, without any compensation or at least apology"
Punti positivi: "The check in process was fast and the airport security was courteous. The seats were comfortable and the plane was pretty empty."
Punti negativi: "One of the flight attendants, instead of waking us up gently to reposition our seats to the upright position to land decided to wake both my husband and I by abruptly reaching between us to get to the arm rest and do it herself. This was extremely rude and unprofessional."
Punti positivi: "FGood, kind staff. Efficient y throughout"
Punti negativi: "Small seats"
Punti positivi: "Price paid"
Punti negativi: "Food and drink options were mediocre. Also limited entertainment options..."
Punti negativi: "Our flight attendant did not smile ONCE! At check in , we had the good fortune to be carrying exceptionally small carryons. However, two passengers had bags that appeared regulation, but apparently were not. These two people were treated like criminals. I’ll never fly Air Europa again."
Punti negativi: "I'm curious with Air Europa for not thoroughly detailing me at the time of booking about the extraneous and very unreasonable check-in baggage fee for €60!! For checkin in 1 bag at the counter! The website was deceptive in its wording with 1 baggag is free and the rest has a fee. Therefore, i understood that i didn't have to purchase a check in luggage fee. That right there is living expense that I depended on for my trip. Thanks Air Europa! The check-in agent and another Air Europa representative at the Madrid airport did little to anull my fee that I felt mislead about. That was terrible customer service! I tried to give my flight a chance, but the touch down landing was probably one of the worst jolted sloppy touchdowns I've experienced. I looked around to see other's surprised reaction. I don't know of how Air Europa stocks or current state of economy are; but after dropping €60 for 1 checked in luggage, I'd expect a free beverage or light snack provided. Even the hot tea was €2.50. Im not happy and warning other's not to use this airline."
Punti positivi: "The crew."
Punti negativi: "The airplane is too old."
Punti negativi: "Delayed, both ways"
Punti positivi: "Nothing"
Punti negativi: "Scam of taking enormous amount of money from passengers for check in baggage. At the time of making the booking,your website didn't show how & where to pay for Che k in baggage but when I checked in at the airport I had to pay 60 euros each for check in baggage when I had paid only $50 for the airfare. I think it's highway robbery to charge so much for checkbin baggage by deceiving passengers of not providing the option to pay half the price at the time of purchasing the ticket. I would never book another ticket through your site & will make sure I tell everyone to do the same. I had worse experience ever."
Punti negativi: "Row 35 should not be an option far too tight"
Punti positivi: "Crew was nice"
Punti negativi: "Air Europa lost my bag for 6 days. I picked it up at the airport finally the 7th day of my trip. They found it on day 3 but took 4 entire days to ship it from Boston. Awful. We were also delayed 3 hours in Madrid with no compensation, we got a "snack" voucher that totaled $5. It was terrible and I will never fly this airline again."
Punti positivi: "The flight was easy to board when it was time. We left and arrived on time."
Punti negativi: "There was only one person initially checking people in. Then when there was a second person, she was going to make us move to the end of the other line after waiting 30 minutes. She did end up taking us, but it was only after conceding that."
Punti positivi: "Arriving plane was late and then there was added lateness because of a bag put on the plane without owner getting on plane -- perfectly fine otherwise, just a bit disorganized."
Punti negativi: "Terrible line up for boarding."
Punti positivi: "Nothing"
Punti negativi: "Kayak did not disclose that checking bags would cost extra. We got hit with a 60e checked bag fee at the airport. If it WAS disclosed it certainly wasn't in plain site on the mobile app. I checked back on the app to see if I had missed it disclosed somewhere but I still couldn't see it. So it's almost false advertising. Kayak should protect its users. Also, our checked bag that we paid the extra money for arrived late! After our flight was delayed over an hour by the way! Kayak should protect its customers better. Or at least make sure they're informed"
Punti negativi: "Cold onboard"
Punti positivi: "Smooth flight. Quick flight."
Punti negativi: "ALL food was sold to us. No movies."
Punti positivi: "the crew"
Punti negativi: "comfort, there were small space for our legs The food , the worst i have ever seen"
Punti negativi: "The ads! No food. Nice new plane though!"
Punti negativi: "We flew twice in 2 weeks. One way the delay was 40m, back - 1 hour"
Punti negativi: "Flight was cancelled without explanation. We scheduled flight was also seriously delayed. Flight to Barcelona was siginifivantly delayed as well. Poor communication to the passengers. I'll never fly Air Europa again. Moreover, I'll recommend my friends to not fly this airline as well."
Punti positivi: "The new planes are great! Lots of room in the overhead bins, I was able to fit my acoustic guitar in without any trouble. Crew were very helpful and professional. Thumbs up Air Europa!"
Punti negativi: "Don't have tv , after overnight flights we sitting in airplane more than 1,5 hours with out air conditions"
Punti positivi: "I had zero problems"
Punti negativi: "We did not receive any beverage drinks during flight. Only the first 10 or 15 rows received this service. :("
Punti positivi: "Everything!"
Punti negativi: "The employee at check in in Italy was not nice"
Punti positivi: "One of the best international flights I have taken. Comfortable (as much as a plane can be for 9 hours), good food and service, lots of free movie options."
Punti positivi: "Short flight"
Punti negativi: "Not clear how to precheck a bag when booking Cost 30 instead of 15 dollars at counter"
Punti positivi: "Service.. The crew where really kind and always doing there best to make you feel confortable."
Punti negativi: "The boarding procedure need to improve."
Punti positivi: "No major delays"
Punti negativi: "MAD to BCN leg. Slow boarding..Only one unenthusiastic attendant checking boarding passes. Obviously very tied. On board crew statue like. Little enthusiasm."
Punti positivi: "Iberia was fine"
Punti negativi: "We go to our final destination 6 hours after we should have."
Punti positivi: "The flight was again pleasant."
Punti negativi: "In Barcelona, we waited for between 60-90 minutes for our luggage. Nothing was lost, so there were no additional complications. But it was not clear that why it took so long. The delay was so extensive that even the electronic board and our luggage station no longer showed our flight. The only saving grace is that we see other people's luggage were still coming out."
Punti negativi: "Very late taking off in both directions with no one providing information to the passengers."
Punti negativi: "Boarding started almost 45 minutes late and no one knew why, crew was very short with everyone, once again no entertainment available"
Punti positivi: "On time"
Premesso che abbiamo il covid da 2 anni … inutile urlare al check in (tenere le distanze) se poi dentro l’areo non ci sono posti a separarci (così come in aeroporto due no ed uno si) nell’aereo. Il personale scorbutico e non ha fatto rispettare le più normali norme. Se fosse
Il volo è andato bene, peccato per il ritardo di quasi un’ora
Punti positivi: "Crew was great"
Punti negativi: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Punti positivi: "Quick flight, arrived early! That part was great!"
Punti negativi: "Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines."
Punti negativi: "Dovrebbero misurare la temperatura a chi sale in aereo in periodo di COVID"
Punti positivi: "The crew did a fanstastic job!"
Punti negativi: "The seats werent the best and my seat didnt have a window."
Punti negativi: "We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us."
Punti negativi: "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"
Punti negativi: "High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro."
Punti negativi: "Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro."
Punti positivi: "Simplicity and welcome with a smile"
Punti negativi: "The departure gate was far"
Punti positivi: "L’agenzia per le emergenze, FAS airport service, a cui si sono rivolti è stata eccezionale. Lidia Suardi è SUPER!!"
Punti negativi: "Tutto può essere migliorato: il volo è stato rimandato 3 volte e poi cancellato. Le spiegazioni insufficienti. Prima, l’unica alternativa proposta è stata il pullman. Quando, alle 22, solo pochi erano rimasti, ci hanno riprogrammati al giorno dopo pagando transfer e albergo, ma io avevo già pagato"
Punti negativi: "The return flight was very turbulent, but mostly close to take off and landing."
Punti positivi: "The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags."
Punti negativi: "Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again."
Punti negativi: "the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight."
Punti positivi: "Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly."
Punti negativi: "Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company."
Punti positivi: "Puntualità e rapidità"
Punti positivi: "Checking and boarding were easy. Also email reminders were helpful."
Punti negativi: "Could they spare a drink of water? They charged extra for everything, including the air you breathed."
Punti positivi: "Low cost"
Punti negativi: "Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing."
Punti positivi: "Not much"
Punti negativi: "Boarding process stinks. You have 2 groups but board them all at the same time well let's say start to board by having us wait outside for 20 minutes in 90 plus heat. No water then stand on a hot bus for another 15 or 20. If we want a water after heat stroke it's 2.50"
Punti negativi: "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."
Punti positivi: "It was a quick flight."
Punti negativi: "They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport."
Punti negativi: "Will never fly them again"
Punti negativi: "Worst airline I've ever experienced, avoid at all costs"
Punti negativi: "Missed our connection they did not accommodate at all Wanted to sell us another flight the next day My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass THEIR LOW PRICES ARE A SCAM BAIT SND SWITCH"
Punti positivi: "Tutto mia piaciuto"
Punti negativi: "Tutto ok"
Punti positivi: "Convenient straight flight to Bordeaux"
Punti negativi: "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"
Punti negativi: "L'attitudine del personale, corretta ma triste e impersonale. Solo pronti a vendere e non dare servizi"
Punti positivi: "minimum fuss from beginning to end, and no bombarding by emails. their staff all handle carry-on luggage discreetly even when slightly over sized ... Compliments to Volotea."
Punti positivi: "The friendly flight attendants."
Punti negativi: "Unfriendly check in agent and having to pay for everything including being able to sit next to my husband makes it not worth their "affordable" fares. Note: print out your boarding card and check in prior to arriving to airport, otherwise it's an additional $40/pp."
Punti negativi: "Volo in ritardo di oltre 4 ore. Poiché già in passato, in situazioni analoghe, il volo è stato poi cancellato all'ultimo minuto, ho deciso di fittare un auto e di muovermi con questo altro mezzo"
Punti negativi: "2 ore di ritardo e nessuna informazione"
Punti positivi: "Excellent price and route. Very friendly crew. I didn't need much for a 2hr flight. Met all my expectations."
Punti positivi: "Piloti e personale cordiali. Essere sempre stato contattato tramite email per le variazioni sul volo. Perciò servizio ben organizzato"
Punti negativi: "L'attesa, sempre in ritardo, per questo viaggio e chi si trova nei ultimi posti, rumorosità del volo causa mottori"
Punti negativi: "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"
Punti positivi: "Personnel were helpful, polite and spoke English as well as many other languages."
Punti negativi: "Volotea is a low cost airline that charges for early seat assignments, printing boarding passes, luggage and drinks on the flight. There is a service charge added to everything. It isn't as low cost as it initial appears. Beware"
Punti positivi: "Good short flight"
Punti negativi: "Short flight, no food or entertainment"
Punti positivi: "the plane were very old and we felt scared since there was turbulence and the plane showed an unsafe one..."
Punti positivi: "Seats were OK and overhead storage was good."
Punti negativi: "Flight was delayed 45 min without explanation."
Punti positivi: "Nothing"
Punti negativi: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."
Punti negativi: "Everything"
Punti negativi: "Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right."
Punti positivi: "Everything in the plane felt new, crew was friendly, efficient."
Punti negativi: "Mi è stato fatto pagare due volte il check-in in aereoporto, sia all'atto della prenotazione che in aereoporto."
Punti negativi: "Pagare il posto al momento del checkin"
Punti positivi: "Price, direct flight"
Punti negativi: "No frills, no beverage/snack service, seats very uncomfortable"
Punti positivi: "Volotea flight was good and I would fly Volotea again but checking in at the Santorini Airport is Chaos for all airlines Santorini Airport needs to organize the check in area with better barriers especially for the very long line of psgrs lining up for security Without barriers it's unclear where the line ends and where those joining the line should go therefore causing a lot of confusion and people trying to bud in"
Punti negativi: "Assolutamente troppo freddo in cabina... c'era pure il fumo bianco che usciva dai condizionatori da tanto freddo faceva!!! In poco più di un'ora mi sono preso una sinusite durante il volo d'andata! Per di più il carrello delle bibite è passato dal retro dell'aereo verso il davanti per cui la maggior parte delle persone ha pensato che tornasse indietro per poter prendere un bicchiere d'acqua e invece niente. Una volta arrivati a prua dell'aereo hanno messo via il carrello."
Punti positivi: "The cabin crew don't know their job and don't care about security! They separate my husband and I from our children. They changed our seats, because they 2 people previous to us were too elder to seat at emergency exit. So we got stuck seating at emergency exit and away from our children! Who will put the emergency mask on my children now in case of emergency Volotea airline ?! Learn your job as flight attendant!"
Punti positivi: "Errrm...that we actually got to Palermo alive, that was nice."
Punti negativi: "Kind of sneaky with the hand luggage, you may well have the guidelines in small print somewhere, but you really should allow people to check their bags in online before the flight, as opposed to paying 80 euro per bag, so 160 euros for two bags that didn't even weigh 10kgs each. RyanAir would have been able to fly us the same trip for that alone, with bags! Then when we were boarding, both of our seats were taken - the flight attendant said "Welcome to Italy". So, that's our story. In a nutshell, overpriced, and didn't get the seats on our boarding passes..."
Numero banchi per drop bag insufficienti, un’ora di coda
Non mi piace che non sia regolata la discesa dal velivolo. Fila per fila.sarebbe l'ideale, invece tutti ammassati
La possibilità di poter personalizzare il tuo viaggio con la scelta del postoe la tipologia di bagaglio a mano. Migliorare abbassare i prezzi per i bagagli da stiva
Punti positivi: "Personale gentile. Eravamo in prima fila senza protezione davanti quindi dovevamo stare attenti alle gambe che intralciavano gli assistenti"
Punti positivi: "Piloti e stuart di bordo gentili, simpatici e competenti"
Punti negativi: "Il distanziamento sociale e le misure anticovid"
Punti negativi: "Volo in ritardo, gente ammassata al gate, informazioni all'ultimo momento"
Punti negativi: "La puntualità"
Punti negativi: "Ritardo"
Punti positivi: "Quando mi hanno fatto scendere"
Punti negativi: "SEMPRE RITARDO 2 ore e 40 min su un volo di 1 ora e 20 mi sembra esagerato!!!"
Punti negativi: "Delayed by 4 hours"
Punti negativi: "Flight not being delayed as usual"
Punti negativi: "No delays"
Punti negativi: "Sedili scomodi"
Punti negativi: "More clerks for checkin/baggage; some organization in queuing to board. It was total chaos and the staff seemed very stressed."
Punti positivi: "niente"
Punti negativi: "sempre fanno ritardo e questa volta addirittura 4 ore!!!! Mai piu' comprero' un biglietto EasyJet"
Punti negativi: "1 hour delay"
Punti negativi: "Soliti ritardi ormai da aspettarsi da EDI-MXP"
Punti positivi: "Personale poco collaborativo e "saccente""
Punti negativi: "Fanno pagare 60 euro per imbarcare un bagaglio a mano appena fuori dai limiti ( una ruota non entrava nel misuratore) per poi.. imbarcarlo in stiva comunque in quanto oltre 70 bagagli a mano non sono ammessi a bordo. Mi sono sentito.. Derubato!"
Punti positivi: "Come sempre gentili e disponibili. Affaticati non per colpa loro"
Punti negativi: "I tempi di imbarco, evitare il peso e le misure delle valige, se non sono proprio notevolmente e visibilmente fuori dalle regole. Evitare di far pagare il supplemento di 60,00 euro se oltre al trolley si porta uno zaino piccolo. Tempi partenza lunghi. Sedili scomodi"
Punti negativi: "Horrible boarding process."
Punti negativi: "La puntualità dei voli"
Punti positivi: "Tutto"
Punti negativi: "Niente"
Punti positivi: "Hard to understand some of the crew announcements due to speaking way too fast"
Punti positivi: "Tutto nella norma, a parte una tessera del valore di 4.50 consegnata per scusarsi del ritardo, ma che ovviamente non valeva all'interno dell'aereo. senza parole!"
Punti negativi: "Il ritardo spropositato e le informazioni mancanti su di esso."
Punti negativi: "Certezza e puntualità"
Punti positivi: "The crew amazing"
Punti negativi: "To much delayed the flight"
Punti positivi: "Pulizia e cortesia"
Punti negativi: "Puntulità"
Punti positivi: "Personale ok."
Punti negativi: "Pulizia aereo. Imbarco caotico, poco spazio, lunga attesa."
Punti negativi: "Easy jet, sempre una garanzia di ottimo servizio"
Punti negativi: "Volo in ritardo"
Punti positivi: "Con Easyget abbiamo viagiato bene"
Punti positivi: "The staff was great."
Punti negativi: "Nothing. All good."
Punti negativi: "Ritardo pari al viaggio"
Punti negativi: "No vegan option in food Flight delayed as usual for Easyjet"
Punti positivi: "Plane was comfortable and not too full."
Punti negativi: "Flight left a app it late. Verbal announcements in the boarding area were very difficult to hear. They need to upgrade the PA system in Bordeaux."
Punti negativi: "Ritardo"
Punti positivi: "Cheap."
Punti negativi: "Landing - The pram didn’t wait for us at the gate, we picked it up with lagguage. Boarding- the land crew didn’t help or offer any solution for going down 2 floor to the shuttle with a twin pran"
Punti negativi: "We were charged 47 euro for checking in bag"
Punti negativi: "Ritardo di un ora"
Punti negativi: "I missed the flight,because not enough time"
Punti negativi: "Suitcase damaged"
Punti negativi: "Just not good enough for business travel. Stick to ahipping holiday makers who have a bit more flexibility on schedules!!"
Punti negativi: "Personale maleducato ed impreparato. Pessima gestione imbarco con lunga attesa perché incapaci di gestire anteriore e posteriore."
Punti positivi: "Prezzo, puntualità, orari"
Punti positivi: "Purtroppo nulla."
Punti negativi: "L’attesa all’imbarco, l’eccessiva per non dire esagerata erogazione dell’aria condizionata sia al gate che all’interno dell’aereo, la freddezza del personale di bordo ed il ritardo del volo di quasi mezz’ora."
Punti positivi: "La priorità per le famiglie con bambini piccoli meno di due anni"
Punti negativi: "Sono stati smarriti i bagagli durante il volo di ritorno."
Punti positivi: "Check in was super friendly and efficient. Cabin crew also great."
Punti negativi: "Seats and leg room v small. But overall great."
Punti negativi: "Easy jet late yet again, no food on board. This is becomming a typical occurance out if Luton and its just not good enough."
Punti positivi: "solo il volo aereo e l'arrivo a malpensa"
Punti negativi: "il ceck in dell'aereoporto a Catania, personale impreparato e soprattutto scortese. dovevano essere aperti 6 banchi per il ceck in in realtà solo 2 erano aperti. Ho rischiato di perdere il volo aereo pur recandomi a fare il ceck in ben 2 ore prima del volo aereo."
Punti negativi: "Volo posticipato di ora in ora senza comunicazioni definitive circa l’effettiva partenza. Alle 23.30, dopo 7 ore di ritardo e l’ennesimo posticipo alle ore 2, ho deciso di non partire più per evidenti difficoltà logistiche dovute all’ora notturna di arrivo a destinazione"
Great staff, easy boarding
Punti positivi: "Pulizia e personale"
Punti negativi: "I prezzi Dell caffè ☕"
Punti positivi: "La puntualità"
Punti negativi: "La divisione prima del imbarco in base ai nr dove ci si siede e poi ci hanno messo su lo stesso autobus"
Punti positivi: "Sedile molto comodo x un low-cost."
Punti negativi: "Check-in online non disponibile per la tratta SPU - FCO."
Punti negativi: "Lo spazio tra i sedili!!!!"
Punti positivi: "Nulla, mai viaggiato cosi male! Non si tiusciva a stare seduti!!!! Sedile scomodo e non c’era spazio per le gambe!!!!!"
Punti negativi: "Allargare lo spazio per le gambe anche solo di pochi centimetri!"
Punti negativi: "Pagata la priority mi trovo nella fila 3 gruppo imbarcato per ultimo! Inaccettabile"
Punti negativi: "Far pulire bene bagni e posti a sedere pieni di carta nel pavimento, briciole ed acqua sui sedili nonché cibo anche nelle cappelliere"
Punti positivi: "Il check in rapido Il personale super educato e simpaticissimo"
Punti negativi: "La pulizia dell’aereo Non per me, ma io non avevo acquistato il prioritario però sono stato imbarcato davanti a quelli che erano prioritari quindi hanno mischiato tutti e chi ha pagato per il servizio Priority era proprio arrabbiato"
Punti positivi: "il sedile decisamemte scomodo e di dimensioni ridotte"
Punti negativi: "praticamente tutto"
Punti positivi: "DA Barcellona è andato molto bene e atterrato in anticipo"
Punti negativi: "Da milano è partito con 40 minuti di ritardo e arrivato con 30 minuti di ritardo. Inoltre il personale all'ingresso del volo era scontroso e poco professionale"
Punti negativi: "Scadente"
Punti positivi: "Niente"
Punti negativi: "Non sono state date le disposizioni di sicurezza a bordo. Non ho ricevuto nulla di ciò che ho chiesto agli assistenti di volo durante il loro passaggio. Il volo ha tardato di un'ora. L'atterraggio è stato il più spaventoso in oltre 20 viaggi compiuti ad oggi. Da dimenticare."
Punti negativi: "Da anni lo sciopero ha un'importanza sociale; si sciopera per creare disagio e quello che hanno indetto i piloti Vueling ha creato il massimo del disagio. Bene notare che non è con loro che bisogna prendersela, ma con la compagnia che si è rifiutata di avvertire il ritardo di 4 ore e che ha fatto stare centinaia di passeggeri ad aspettare di capire se e quando saremo rientrati. Lo sciopero deve creare disagio soprattutto a una società, non a dei cittadini. Considerando che alla parola "rimborso" nessuno del personale Vueling ha saputo rispondere, mi chiedo: la prossima volta scioperiamo noi per creare disagio ai piloti? Ovviamente scherzo, ma ogni volta che viaggio con vueling succede qualcosa."
Punti positivi: "La impiegata del frontdesk era cortese e aveva molto interese per aiutarmi nel mio caso, perché portavo molto bagaglio"
Punti negativi: "Portavo una chitarra"
Punti negativi: "Ritardo aereo e ritiro bagagli assurdo"
Punti negativi: "The seat area was dirty with broken biscuit crumbs - both seat and floor. The pocket in front of the seat (back of previous seat) was filthy with what looked like yogurt and chewing gum. Very unpleasant!"
Punti positivi: "Gentilezza personale"
Punti negativi: "Attesa valigia imbarcata"
Punti negativi: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Punti negativi: "Come sempre Vueling ha fatto ritardo e questa volta abbiamo pagato un supplemento alla compagnia di affitto auto"
Punti positivi: "Good but not the delay"
Punti negativi: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Punti positivi: "The crew are so helpful and friendly"
Punti negativi: "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"
Punti positivi: "Nice, simple. Friendly"
Punti positivi: "Good leg room"
Punti negativi: "30 minutes late - better than 2 hours with previous Vueling flight..."
Punti positivi: "Crew"
Punti negativi: "Seats are like deck chairs with no leg room"
Punti positivi: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Punti negativi: "Delayed flight that was a connection and nearly missed my next flight"
Punti positivi: "Nothing"
Punti negativi: "The flight was delayed for an hour which made me late for where i needed to be"
Punti positivi: "Getting off the plane in Barcelona"
Punti negativi: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Punti negativi: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Punti positivi: "Nothing"
Punti negativi: "Plane late Check in late What a joke first time flying with this joke company"
Punti positivi: "Staff and smooth fligfht"
Punti negativi: "Really long delay with hardly any information of when takeoff will be"
Punti positivi: "we reached our destination alive"
Punti negativi: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Punti positivi: "Seats were clean"
Punti negativi: "Delayed flight which lead to then sitting in the plane on the runway awaiting a time to take off. Flight attendant didn’t serve the back half of then plane with drinks. Luggage Carousel kept changing."
Punti positivi: "Nothing"
Punti negativi: "Delayed by almost 4 hours with no communication. By the time we found out we could get a meal voucher it was too late"
Punti positivi: "Nothing"
Punti negativi: "Flight delayed, no gate information till 18:40 - when flight was supposed to take off at 14:40 - then gate overcrowded by passengers from 3 different flights all to the same place. Crew members didnt know how to handle the situation and over 200 did not board the plane. However once taken to the plane lucky passengers had to wait outside on runway for approximately 40 mins as cabin crew also did not know how to handle the situation. Those with assigned seats did not get them and those with luggage to go in the cabin were informed there was no more space and luggage had to be put in the hold. We finally boarded the plane at approximately 8:40 but could not take off for another 2 hours where we were stuck on a small cramped space on a plane full to capacity not having eaten anything for hours with no idea of the progress of the situation. In conclusion I expect every passenger should receive a refund for not only the extrodinary 8 hour delay but for the mismanagement of the entire situation."
Punti positivi: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Punti negativi: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Punti positivi: "Nothing"
Punti negativi: "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"
Punti positivi: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Punti negativi: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Punti positivi: "rapporto prezzo/qualità"
Punti negativi: "L'orario del volo"
Punti positivi: "Safe flight, good leg room"
Punti negativi: "Delayed departure, delayed boarding"
Punti negativi: "Malissssssssssssimisssssimo"
Punti positivi: "Crew was nice and welcoming"
Punti negativi: "Plane took off an hr later, not many vegetarian or vegan meals to choose from, my legs didn’t fit in my seating area..."
Punti positivi: "cabin crew was friendly"
Punti negativi: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Punti positivi: "Nothing"
Punti negativi: "The flight was cancelled after checkin . Trying to get an alternative was futile with no success.Had to drive 1000 km in the end. No announcements made in English. Plese advise how to get a refund."
Punti negativi: "Very little legroom"
Punti positivi: "Flight on time"
Punti negativi: "Was made to put case into the hold at the gate, they said there wasn't enough room on the plane, got on, there was loads of space and loads of cases. Got to Barcelona and my Kipling monkey had been removed from case, either in Birmingham or Barcelona."
Punti positivi: "The staff were nice, and we landed which is always a bonus"
Punti negativi: "Almost missed the last aerobus because of the long delays. Long waits with boarding."
Punti positivi: "Furious, Vueling is always late!!!"
Punti negativi: "Always late,, they don't care!!"
Punti positivi: "Staff were fine, lovely to check in online and not have to worry"
Punti negativi: "Once onboard we sat for nearly an hour going nowhere"
You r must whater free i flight and other wise all is good
Siamo arrivati anche in anticipo, ottimo!
Punti negativi: "Hold checkin counter open to advertised time"
Punti positivi: "Nulla"
Punti negativi: "Pulizia sericizio cortesia tutto"
Punti positivi: "Il viaggio è durato meno del previsto e ho passato un'oretta serena grazie al personale e al pilota che ha atterrato in modo eccezionale!"
Punti negativi: "Il volo e stato un disastro io avevo tutti i documenti non mi hanno fatto partire"
Punti negativi: "Bags were soaken wet at arrival"
Punti positivi: "Come sempre da Ryanair il prezzo"
Punti negativi: "Il ritardo di 45 sembra proprio troppo"
Punti negativi: "pulizia, ma dipende da passeggeri"
Punti positivi: "Cost"
Punti negativi: "More comfortable seats. Easier transfer from BVA to CDG"
Punti positivi: "Flight was on time"
Punti negativi: "Boarding should have been smoother."
Punti negativi: "Niente, è stato tutto ok!"
Punti negativi: "The website. It kept going over the same thing and I couldn’t do what I wanted to."
Punti negativi: "Tutto ok, personale efficiente puntualità, confort uguale a zero"
Punti positivi: "Ok for a budget airline"
Punti negativi: "Website indicated without EU identification we needed printed boarding passes. We were unable to print them while traveling. We arrived at the ticket desk and they refused to print them. We had to create an online connection to get the passes and then forward them to all 4 people in our group."
Punti positivi: "La amabilidad del personal. Página web fácil de usar"
Punti negativi: "Los asientos don demasiado duros. Deberían poder reclinar los espaldares. Me molesta que cobren adicional por todo. A la final el precio inicial es irreal"
Punti positivi: "Aereo molto silenzioso"
Punti negativi: "Arrivare in orario"
Punti positivi: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Punti negativi: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"
Punti positivi: "Il viaggio è stato effettuato con la massima Puntualità. Nn ho atteso per l'imbarco. Anzi devo dire che sono arrivata in anticipo di circa 20 minuti. Posso solo complimentarmi."
Punti positivi: "C ERA UNO STUART MOLTO SIMPATICO CHE HA STEMPERATO L ATTESA DEL RITARDO IN MANIERA SIMPATICA E COINVOLGENTE ; UN PO MENO IL PILOTA CHE HA FATTO UN ATTERRAGGIO E UNA DISCESA POCO MORBIDA E ABBASTANZA A SCATTI, A DIR POCO PIACEVOLE ....E QUESTO E' SUCCESSO ANCHE ALL ANDATA ANCOR PEGGIO DEL RITORNO...."
Punti negativi: "LA PUNTUALITA' SOPR.NEI RITORNI ,E CERTE MANOVRE DI VOLO ..... ALL ANDATA 25 MIN DI ANTICIPO PER ATTERRARE SALTELLANDO NON E' STATO UN GRAN CHE PIACEVOLE, DEL RESTO NORMALISSIMO VOLO"
Punti negativi: "Potrebbero servire almeno acqua gratuita ai passeggeri"
Punti positivi: "la Ryanair ci ha informati dei disagi al gate causa agitazioni sindacali solo un'ora prima della partenza e cosi non siamo riusciti a passare il security check in tempo. Abbiamo perso il volo, sia io che un mio dipendente"
Punti negativi: "le informazioni ai clienti"
Punti positivi: "Tutto ok"
Punti positivi: "Nothing"
Punti negativi: "Check in"
Punti negativi: "Ritardo di 55 minuti !! Essere in orario visto orario tardivo di atterraggio"
Punti positivi: "Not a lot very basic"
Punti negativi: "Now I know the meaning of Cattle Class"
Punti positivi: "Il finger per imbarcare nel l’aeroporto di Bologna"
Punti negativi: "La fila lunga dei clienti priority e nessuna agevolazione per viaggiare con bimbi"
Punti positivi: "Il personale ed il volo è stato tranquillo."
Punti negativi: "Non ci è piaciuto ricevere mail per farci spendere soldi ulteriori per posti e bagagli. Non so se risceglierò ryanair ."
Punti positivi: "Very disorganized at Madrid Airport"
Punti negativi: "Took over 11/2 hours to check bags in. Had to enter line twice due to poorly executed information on reservation as to all applicable items needed to check bags, specifically could not use bar code on phone, rather, needed a hard copy ticket."
Punti negativi: "Il volo ritorno malta Bologna in notevole ritardo non lo preso la. Compagnia a proposto rimborso come fare???."
Punti positivi: "All"
Punti negativi: "Anything"
Punti positivi: "Nothing"
Punti negativi: "Delayed"
Punti positivi: "Quicker flight late at night"
Punti negativi: "Waiting on bus to terminal Almost missed last train."
Punti positivi: "Boarding was straightforward"
Punti negativi: "The flight was delayed by 1hour and 45 minutes. Luggage arrived after waiting more than 30 minutes at the carousel"
Punti positivi: "Getting off the flight. At least they didn’t lose my luggage."
Punti negativi: "Everything else"
Punti positivi: "I actually received my checked bag on the other side, so that's good."
Punti negativi: "Positively, unimaginably unenjoyable in every other way."
Punti positivi: "Crew was friendly and the boarding process was relatively smooth."
Punti negativi: "The A/C made the cabin so cold that I am still shivering nearly two hours after landing. The cabin was cramped and uncomfortable, but I have experienced less comfortable seats on other budget airlines."
Punti positivi: "On time departure and arrival, crew excellent. Did not try food and there is no entertainment so three stars for what I saw."
Punti negativi: "Uncomfortable seats and not enough room to even pick up a bottle of water dropped on the floor. Cattle get more room on lorries. Aircraft was very hot on boarding and the arrival bus did not have any airconditioning and was also very hot."
Punti positivi: "Nulla"
Punti negativi: "Tutto"
Punti positivi: "Nothing"
Punti negativi: "The staff, the crew none could english well enough for anyone to understand them"
Punti negativi: "Partenza in ritardo di 35 minuti"
Punti negativi: "Ha ritardato quasi due ore.....e può succedere, ma volerci tenere chiusi su un aereo in attesa per quattro ore mi sembra troppo!!!! Per fortuna è potuto partire prima , ma oltre un,ora è mezza su un aereo fermi ci hanno fatto stare!!! Ora pranzo ma il.cibo ovviamente a pagamento ugualmente malgrado il disagio!!!"
Punti positivi: "Nothing"
Punti negativi: "The agent. They charged me extra for not check-in online. Very bad company"
Punti positivi: "Low cost."
Punti negativi: "Non mi è piaciuta quella che ormai sembra una costante dei check-in Ryanair: farlo e sottoporre i passeggeri ad attese incomprensibili. Questa volta la procedura è iniziata per tempo, ma poi siamo stati costretti ad attendere quasi mezz’ora l’apertura della porta del gate e l’accesso in aereo."
Punti negativi: "Ritardo alla partenza. Disordine è ritardo all’imbarco. Atterraggio pessimo."
Punti negativi: "Molto scortesi sulla gestione posti a sedere, continui cambi di seduta posto sia nel decollo che nell’atterraggio."
Punti positivi: "Gli orari sono stati perfettamente rispettati infatti, anche se siamo stati imbarcati con 5/10 minuti di ritardo, il volo è atterrato all'ora prevista a Napoli."
Punti negativi: "Al gate d'ingresso (Aeroporto Londra Stansted) era poco chiara la divisione tra fila priority e fila normale, il ché ha creato confusione, generando il ritardo dell'imbarco. Come al solito, poi, sugli aerei Ryanair si viaggia davvero troppo stretti e su sediolini scomodi, eppure non sono un gigante (1,80 m per intenderci)"
Punti positivi: "Non mi e stato rimborsato il biglietto pur avendo inviato la grave causa direttamente dal ospedale"
Punti negativi: "Il rimborso non scrivetelo neanche se poi non vi bastano le carte dell ospedale"
Punti positivi: "Afffordable"
Punti negativi: "New baggage policy not so clear yet."
Punti positivi: "Nothing"
Punti negativi: "Would not fly ryanair again."