Punti positivi: "Price is good"
Punti negativi: "Chairs"
Punti positivi: "The crew was amazing, food and overall experience."
Punti negativi: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
Punti positivi: "Boarding process. Insane lines to check bag. Disorganized process. No one, including crew, had any idea what was going on. A real embarrassment."
Punti negativi: "See above."
Punti positivi: "Seat comfortable."
Punti negativi: "Wasn’t able to check in on line so I had to check in at the airport. I walked up yo the counter, the customer service lady was on the phone. I had to wait for her to get off. When she did she told me I could check on line. She gave me conflicting info."
Punti negativi: "The procedures at Naples Airport were a bit of a mess... had to wait for checkin information and a long circular walk through many shops to get to the gates. We did not appreciate that."
Punti negativi: "It was what I expected. Nothing incredible but good"
Punti positivi: "I was seated next to my fiancé. We were separated on Blue air."
Punti positivi: "The crew was nice, friendly and helpful."
Punti negativi: "There wasn't an autobus ready to take us from the main terminal in Athens to the plane on the runway."
Punti negativi: "Food, not in time."
Punti negativi: "Food was very small portion, chicken (2 little slices) with plenty of potatoes. Forgot to give me the tray with the food,didn’t apologize at all.then they told me i need to wait cause they ran out of food trays.."
Punti positivi: "Assistenti competenti"
Punti negativi: "Avrei dovuto specificare che sono vegetariano"
Punti positivi: "Fast and easy"
Punti negativi: "It was too many bags on that airplane and no regulation it a help from the crew"
Punti negativi: "Wait time in line to get on plane"
Punti positivi: "Efficient way the flight was boarded. Crew was pleasant overall a good flight"
Punti negativi: "I would like to suggest in your survey to have NA as a choice because there was no entertainment available on this short flight but I didn’t want to give it no stars as it would affect the overall rating. Thanks"
Punti negativi: "No jet bridge at either location"
Punti negativi: "When I bought the ticket I made sure there was one piece of luggage allowed. When I checked in they said there is no baggage allowance and had to pay usd 69. I feel I have been duped. I should get a refund."
Punti positivi: "This was the best airline I have flown with. The crew was excellent and we were served food and drinks on each flight. Planes were loaded from each end of the air craft so didn't take long to get people seated and off. We don't get this service with American or Southwest. Seats were tight."
Punti positivi: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"
Punti positivi: "Good planes. Kosher food was awful. No entertainment."
Punti negativi: "We didn't have enough time to get to our connecting flight. We were confused and had to run the whole time. We just made it."
Punti positivi: "I like the people and the crew and the plane."
Punti negativi: "That my bags had to be checked for an outrageous price of 50 euros per bag."
Punti negativi: "We paid 70 Euro in the airport for a small suitcase. we felt robbed because we had no informations about charges of suitcases. If we knew about this we would not carry with us any suitcase. The seats were very tight and no comfortable. No entertainment at all."
Punti positivi: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
Punti negativi: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
Punti positivi: "Friendly staff Delicious food Comfy seat Timely breakfast served quickly"
Punti negativi: "Had to put my carry on luggage far from my seat since there were too many people with carry on"
Punti positivi: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."
Punti negativi: "They charged me an extra 40 euros to check a bag and then lost it completely. It looks like a long process and involved to get any cash from it, not to mention the real pain of being without power cords, clothes, toiletries etc for the rest of the trip. I will never fly out of Naples again."
Punti positivi: "I enjoyed it, having a window seat in front of the plane. Time (also) flyes fast when you have a good time looking forward to your holiday in 'paradise' on Crete Island. The vieos from Crete were excellent."
Punti negativi: "There was a 20- minute- delay due to arriving a bit later than expected from Athens. I never get bored at an airport, though."
Punti negativi: "Space wise worse than low cost airlines"
Punti positivi: "Aegean delivered excellent service during my flight to Amsterdam from Athens! They actually served a complimentary meal and wine during my 3.5 hour flight. The flight attendants were so nice."
Punti negativi: "I loved the service during the flight and I can't wait to fly Aegean again!"
Punti positivi: "Surprised to have food."
Punti negativi: "Plane was very hot boarding. Here was not organized boarding."
Punti positivi: "The staff worked well under pressure"
Punti negativi: "Paying to check luggage was a surprise, typically flights allow at least one checked bag unless they are a discount airline like easy jet or Ryan air. We found this out after waiting in line for over an hour. Also, to pay for the luggage we had to go to the other side of the terminal and wait in a ticket counter line with one employee for 40 minutes. The entire check in process took two hours and the airport wasn't even busy. I'm rarely a complainer, but this was event was inspiring."
Punti negativi: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."
Punti negativi: "1 hour delayed"
Punti positivi: "I liked that I was going to Israel – I didn't like being an hour and a half late losing my luggage and not knowing when I'm going to receive it"
Punti negativi: "Lost my luggage – plain one and a half hours late"
Punti negativi: "Overbooked our flight, charged way too much for baggage, clueless employees"
Punti negativi: "Check in was a nightmare. Open up the gates at least two hours before departure to avoid stress for all parties involved."
Punti positivi: "time scduale in flight' plesant"
Punti negativi: "too small the seatin"
Punti positivi: "The attitude of the staff was awesome. They give you a piece of candy when you sit down. Flight was on time. They actually appreciate your business. Highly recommend. The complete opposite of Norwegian Air"
Punti positivi: "Crew was friendly."
Punti negativi: "I only had a 45 minute flight so it's hard to really judge anything but it wasn't a bad experience. Overall Neutral feeling."
Punti negativi: "baggage fees were totally unreasonable high"
Punti negativi: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
Punti negativi: "Very upset with airline. We arrived 1 hour and 15 mins before flight and was told they oversold our flight and gave away out tickets. That is illegal to do. I want a full refund for our 3 tickets. Our names are Bernard , Judith and Max Levin. We were suppose to leave at 5:30 am and arrive at 7:30 am. Instead, we lost the entire day and did not arrive until late afternoon . This is not right what the airline did to us. I want a refund from our credit card."
Punti positivi: "Loved the free food and coffee, the only airline that I've flown that offers such anenities"
Punti negativi: "I felt robbed. They made me pay extra for my luggage and norwere on my ticket did it say I had no right to take my luggae of 20 kg. It is really wrong to do that to people"
Punti positivi: "Quick. Clean plane"
Punti negativi: "Boarding a bit long but still fine"
Punti positivi: "the service food and punctuality"
Punti positivi: "Good for the price seat are not the best but worth it for the money"
Punti positivi: "Staff is helpful in the plane, on the ground and on thephone. Ahead of time."
The luggage handling at arrival was extremely slow. The indication "first luggage on belt" was not correct at all. This is the second time it arrives to me and I will choose other carriers as a consequence.
Horrible airline and airport
Punti positivi: "The plane was already delayed they didnt notify us and when they posted the time on the board, we went 15 mins before the take off and they didnt let us on the plane"
Punti negativi: "Communication"
Punti positivi: "Nothing to tell seriously"
Punti positivi: "Friendly check in!"
Punti negativi: "Extremely hot boarding and no air conditioning while waitin to taxi to runway."
Punti negativi: "No delay"
Punti negativi: "We will never fly Air France, Transavia or Dutch airlines again. Terrible planes for Air France and terrible checking in and connecting flights for transavia and Dutch airlines"
Punti positivi: "Yes"
Punti negativi: "Everything excelent"
Punti negativi: "Easyjet seats are way better. Limiting the hand (cabin) luggage to 10kg and actually weighting it is ridiculous."
Punti positivi: "Price."
Punti negativi: "they could offer at least water “on the house”"
Punti negativi: "Delay in boarding, extremely slow."
Punti positivi: "Both of our experience to an from Alicante via Amsterdam has been an excellent experience. The staff were friendly and helpful, the transfers went without a hitch. I would recommend KLM to anyone to fly with."
Punti negativi: "Nothing"
Punti positivi: "Crew is very nice and friendly"
Punti negativi: "Not enough legroom"
Punti positivi: "Friendly staff, clean olane."
Punti negativi: "Going back and forth to pay for extra luggage."
Punti positivi: "Professional and efficient, everything one could have hoped for."
Punti positivi: "Nothing...it was ridiculous"
Punti negativi: "No kiosks? No online check in? Seats were vinyl and terrible, and the plane was hot. It took us over 2 hours to check in"
Punti positivi: "It got me here in one piece"
Punti negativi: "High school kids ran wild talking screaming standing in aisles and flight crew did nothing to stop all of the noise and nuisance. More like a flying bus than airplane"
Punti positivi: "Crew and pilots appeared competent. The plane was clean, the air conditioning worked well, even when we boarded in Crete."
Punti negativi: "The seats are insanely small, cramped, and narrow, but that's why they call it TranSAVIA. I can live with a small seat for a much cheaper flight. The horror was getting to the gate. This is Greece, so no quick checkin, long lines, not really sure which is the right line. Then they change the gate at the last minute. Really the worst terminal I have been in for a long time, and this includes those in China and India. Even worst than La Guardia at rock bottom. But then you are in Crete... But DO allow at LEAST two hours to check in."
Punti negativi: "Not much food choice otherwise a really good flight"
Punti negativi: "Nessuno mi ha controllato il passaporto o documento di identità!!"
Punti positivi: "Clean planes, nice friendly flight attendants, smooth on-time boarding."
Punti negativi: "Lack of entertainment on the flight."
Punti positivi: "Friendly staff. Passanger leg room is ok. Very reasonably priced food and drinks. No serious delays."
Punti positivi: "As expected"
Punti negativi: "The flight departed about 45 minutes late. Despite it being a late evening flight, they NEVER turned out the lights, which would have made people a bit more quiet and sleep. Instead it was a wild party with adults shouting all over the place. A girl sitting next to me was cutting her finger nails. Couldn't get any rest whatsoever. Also my seat did not recline."
Punti positivi: "Prompt, courteous and professional"
Punti negativi: "Everything was great"
Punti positivi: "Thank you for being kind and helping us board efficiently. Nice, easy flight."
Punti positivi: "Excellent price with good crew and good equipment"
Punti positivi: "New plane"
Punti negativi: "They had cancelled our flight and we almost miss it"
Punti negativi: "No free water , snack"
Punti positivi: "The check in and boarding processs was very quick and easy. Would recommend this airline"
Punti positivi: "What did you like? Price"
Punti negativi: "1. Check-in Agent was rude. 2. Carry-on bag were taken at the Check-in Counter without my permission - and checked through to destination. The carry-on contained an iPad (still in the 'On' Mode) as well as diabetic medication and foods. 3. Flight left an hour late but passengers were not given updates until 15 minutes before we were able to leave. 4. Not much in-flight service and noone came by to collect garbage, empty water bottle, etc."
Punti positivi: "everything was smooth and very convinient"
Punti negativi: "there was no drinking water (unless you buy)"
Punti positivi: "Comfortable seating and pricing"
Punti negativi: "There was nothing I didn’t like. All was as I had expected"
Punti positivi: "Seats were comfortable, crew were very kind"
Punti negativi: "Boarding took too much time"
Punti positivi: "The crew was nice."
Punti negativi: "It was impossible for me to reserve seats in advance. I tried online and via text messaging with the airline directly. I was finally told, after multiple attempts and many texts messages back and forth with a representative, that I could only reserve my seats during check-in at the airport because my ticket had been purchased via another airline/ service (I had connecting flights). This was very frustrating. Also, the seats on the plane were very uncomfortable, there's no room, and I'm not a large person. When they offered something to drink, I asked for water and had to pay 2.80 for it, there were no snacks. I would not fly this airline again."
Punti positivi: "All of it"
Punti negativi: "No room for long legs, reclinable seat in front of me"
Punti positivi: "it got me there"
Punti negativi: "we tried to confirm flight, they said they had no record and made us buy another one. then they found two reservations"
Punti positivi: "Interior lighting"
Punti positivi: "Agents at the check in counter in Lisbon"
Punti negativi: "Green seats"
Punti positivi: "Prompt and on time"
Punti negativi: "I didnt get a receipt. It said 5 Euros on my receipt"
Punti positivi: "Service was wonderful. Would have been perfect if they would have included the check in of an infant car seat. Nonetheless I was able to do it without issue at a fee."
Punti negativi: "leg room in aisle seat"
Punti positivi: "Fast, simple"
Punti negativi: "Had to pay for water"
Punti positivi: "Partenza leggermente in ritardo. Hanno recuperato durante il volo e siamo addirittura atterrati con 15 minuti in anticipo."
Punti negativi: "Niente"
Punti negativi: "Waited 1 hour and 15 minutes just to get a boarding pass. VERY inefficient!!"
Punti positivi: "Smooth check in nice crew - not too complicated"
Punti negativi: "would be nice to have a complimentary glass of water but all beverages and snacks are paid separately"
Punti positivi: "Lovely crew. Was glad to be able to move to an empty row. Flight attendants were very accommodating with tea & letting me borrow a pen. Super quick flight once we got off the ground."
Punti negativi: "Flight was delayed, but more than that - WHERE ARE THE TRANSAVIA SIGNS AT THE AIRPORT?! I flew out of Orly, which is a nice, small airport that looks like a ghost town on one half of the check-in terminal. There are electronic kiosks which look like check-in kiosks but they don't work, and a whole floor of empty check-in booths with NO SIGNS as to where to go. I had to go to the information desk to find out where your check-in staff was - which is quite frustrating for a person who travels as much as I do. This should be easy, right? The trains in Paris are under construction during the summer. The whole transport system is screwed up (also lack of signs as to where to actually catch your train). So you're ALREADY stressed about catching your flight, and when you show up at the airport the check-in terminal (where is appears Transavia is located) is EMPTY?! That is RIDICULOUS. I am NOT a tourist. I LIVE & WORK all over Europe as an artist. I don't appreciate this sick twisted pleasure that some Europeans have in seeing confused tourists rush around like chickens with their heads cut off when their own infrastructure breaks down...because it DOESN'T JUST AFFECT THE TOURISTS! It's not cool. It's sadistic & a really crappy way to treat people who are just trying to appreciate and learn about your culture while supporting your economy while they're at it. A little bit of consideration goes a LONG way. And when it's severely lacking, as it was in this case, it makes me want to take my business & creative projects elsewhere. You have a whole Transavian UTOPIA one floor down from the main level. How about a few big TRANSAVIA SIGNS saying "ONE LEVEL DOWN" that tell people where to go instead of making everyone confused and mad when they're already in a rush to catch their plane?! How about a little empathy - seeing travel from the perspective of the TRAVELER? Just saying."
Punti negativi: "I tried to add a hold luggage in advance via the website but it stated that I had already one, so I didnt add it. Then in the check-in at the counter the girl told me I haven't had any, so I ended up paying 50% more."
Il nostro volo è stato cancellato quando già eravamo saliti a bordo. Non c’era alcuna assistenza disponibile in aeroporto che ci dicesse cosa fare o dove recuperare i bagagli. Dopo 3 ore è arrivato il personale dell’aeroporto per dare informazioni esclusivamente per il pernottamento in attesa di altri voli. Ci hanno detto di acquistare altri voli con EASYJET, ma il primo volo disponibile era dopo 5 giorni. Non hanno riprogrammato nessun volo. Come giustificazione ci hanno detto che la compagnia ha avuto un attacco hacker che interessava tutta l’Europa, ma mentre attendavamo spiegazioni in aeroporto abbiamo visto altri voli EASYJET partire. Assistenza, spiegazioni e giustificazioni vergognose
Mi è piaciuta molto, l’attenzione veramente dettagliata…dal saluto 🖖 iniziale,alla cortesia nel rispondere ad ogni necessità. Controlli supervisionari e gentilezza strabiliante
La possibilità di poter personalizzare il tuo viaggio con la scelta del postoe la tipologia di bagaglio a mano. Migliorare abbassare i prezzi per i bagagli da stiva
Punti positivi: "Personale gentile. Eravamo in prima fila senza protezione davanti quindi dovevamo stare attenti alle gambe che intralciavano gli assistenti"
Punti positivi: "Piloti e stuart di bordo gentili, simpatici e competenti"
Punti negativi: "Il distanziamento sociale e le misure anticovid"
Punti negativi: "Terrible boarding after 2 hours."
Punti positivi: "Confort classico EasyJet confermato"
Punti negativi: "Prenotato e pagato il posto 6 dopo lo speedy boarding ho trovato posto nella cappelliera 20 con uscita solo anteriore. Veramente un pessimo servizio"
Punti negativi: "La puntualità"
Punti negativi: "Ritardo"
Punti negativi: "Departure time"
Punti positivi: "Fast boarding"
Punti negativi: "Nothing"
Punti positivi: "niente"
Punti negativi: "sempre fanno ritardo e questa volta addirittura 4 ore!!!! Mai piu' comprero' un biglietto EasyJet"
Punti positivi: "Come sempre gentili e disponibili. Affaticati non per colpa loro"
Punti negativi: "I tempi di imbarco, evitare il peso e le misure delle valige, se non sono proprio notevolmente e visibilmente fuori dalle regole. Evitare di far pagare il supplemento di 60,00 euro se oltre al trolley si porta uno zaino piccolo. Tempi partenza lunghi. Sedili scomodi"
Punti negativi: "La puntualità dei voli"
Punti positivi: "Cheap. Got me home safe"
Punti negativi: "Cleanliness. Comfort"
Punti positivi: "Tutto"
Punti negativi: "Niente"
Punti positivi: "Tutto nella norma, a parte una tessera del valore di 4.50 consegnata per scusarsi del ritardo, ma che ovviamente non valeva all'interno dell'aereo. senza parole!"
Punti negativi: "Il ritardo spropositato e le informazioni mancanti su di esso."
Punti positivi: "Personale ok."
Punti negativi: "Pulizia aereo. Imbarco caotico, poco spazio, lunga attesa."
Punti negativi: "Easy jet, sempre una garanzia di ottimo servizio"
Punti positivi: "Crew was amazing! The plane was like new, very clean & very comfortable. The check-in staff was also very frenedly and the service was excellent! The value for the cost was unmatched!!"
Punti negativi: "Not Sure..."
Punti negativi: "Volo in ritardo"
Punti positivi: "Quick flight."
Punti negativi: "They threw a black man off the flight for being rude. He wasnt being rude. He was travelling with gf for romantic weekend in Amsterdam. Despite quite a few passangers speaking sensibly on his behalf and despite him apoligising to keep himself on flight. Clear racism!!!!"
Punti positivi: "The staff was great."
Punti negativi: "Nothing. All good."
Punti positivi: "the entrance from front and back"
Punti negativi: "Felt like we were being herded like cattle"
Punti positivi: "Speed of getting to the destination"
Punti negativi: "Huge queues for security at Budapest airport that stretched to the front doors of the terminal, followed by terrible gate facilities in a warehouse structure in the middle of the runway away from the terminal building. Flight delayed by 40mins but no information shared with passengers who were standing in the queue with no access to facilities or any information about how long the delay would be. Flight itself was (eventually) fine but not encouraged to fly easyjet again from Budapest if it can be avoided."
Punti positivi: "Crew was nice, boarding was quick, flight was smooth and arrived 20 minutes early to our destination. I looked ahead on their site and paid a little extra for XL seats, with those you get speedy boarding and can bring a purse or backpack on top of your one rolly-bag carry on - they make it VERY clear on their site that you are only allowed 1 carry on within very specific size measurements. The XL seats were worth it for the leg room and extra small bag."
Punti negativi: "No snack, no entertainment, and a charge for water."
Punti positivi: "The staff were friendly"
Punti negativi: "The passengers were arse holes bit the crew dealt with it well"
Punti positivi: "The flight crew was decent."
Punti negativi: "The gate crew seemed frazzled and at times rude"
Punti positivi: "Il volo ė stato una ninna nanna. Tranquillissimo"
Punti negativi: "Pagare 6 euro per metterr il bagaglio a mano in stiva."
Punti positivi: "On time, friendly, polished,"
Punti negativi: "No offer of any refreshment"
Punti positivi: "Ground staff worked hard to make up time due to layr inbound flight. On board it was like first class service having ore ordered food and drink."
Punti negativi: "Air traffic delays. Boarding is cramped held in the air bridge but it was done to make up time."
Punti negativi: "3 hour delay"
Punti negativi: "Mi hanno obbligato ad imbarcare anche il bagaglio a mano nonostante fossi tra i primi 70 passeggeri e con il check in fatto on line. Non mi piace!"
Punti positivi: "The journey was made easy & stressfree with all our info on the easyJet app. Staff were very friendly on both flights. Paid for the extra leg room & that made all the difference."
Punti positivi: "Non ci hanno fatto la fastidiosa richiesta di imbarcare in stiva il bagaglio a mano, tipica di un concorrente irlandese. Personale estremamente gentile. Atterraggio morbido."
Punti negativi: "Niente"
Punti positivi: "Comfort"
Punti negativi: "That my carry on luggage was not allowed"
Punti negativi: "Quasi un ora di ritardo"
Punti negativi: "posti troppo strtti"
Punti negativi: "Personale maleducato ed impreparato. Pessima gestione imbarco con lunga attesa perché incapaci di gestire anteriore e posteriore."
Punti positivi: "Prezzo, puntualità, orari"
Punti positivi: "Purtroppo nulla."
Punti negativi: "L’attesa all’imbarco, l’eccessiva per non dire esagerata erogazione dell’aria condizionata sia al gate che all’interno dell’aereo, la freddezza del personale di bordo ed il ritardo del volo di quasi mezz’ora."
Punti positivi: "Cabin staff are courteous and professional"
Punti negativi: "Running extremely late without an adequate excuse. Made to wait for ages standing in the departure lounge because the dispatchers wanted to get us off their hands. Oh, and one other thing. GIVE US SOME MORE LEGROOM."
Punti positivi: "It was horrible we was delayed 40 minuets originally to then be told we was going to be delayed another 3 hours"
Punti negativi: "Because when we needed information about the delay and when we could leave the airport no one could give us any information"
Punti positivi: "It landed eventually, crew were friendly"
Punti negativi: "It was 2 hours late leaving. There were no complimentary refreshments provided, not even a glass of water"
Punti positivi: "Personale di volo veramente disponibile"
Punti negativi: "Ritardo di quasi due ore"
Punti positivi: "A parte l'andata, con dei passeggeri che dovevano andare per forza a catania , e che hanno rilevato il posto di due passeggeri che si sono offerti di scendere ,(previo compenso).Questa situazione ha fatto partire l'aereo in ritardo, ma per il volo di per se e' stato perfetto. Cosi' anche quello di oggi, e' partito in orario ed e' atterrato 5 minuti prima. Il volo comunque e' stato rilassante.Bravo ai piloti...."
Punti negativi: "tutto ok"
Punti positivi: "The price of the flight"
Punti negativi: "Flight delayed"
Punti negativi: "Come al solito con questa compagnia che per me è pessima se uno non resta in fila per un ora non imbarca il bagaglio anche quando il volo non è pieno"
Punti negativi: "Non mi è piaciuto l’imbarco io viaggio spesso con easyJet però Si devono mettere d’accordo a volte Si prendono il trolley piccole a volte no quindi secondo me con il solito scopo di farteli pagare come è successo a me quindi il giudizio è negativo"
Passeggeri senza mascherina e personale di bordo che faceva finta di non vedere...... Dopo l'imbarco ci hanno fatto rimanere 15 minuti in piedi nelle scale tutti ammassati perchè l'aereomobile non era pronto. Durante il volo se si cerca di riposare si viene svegliati dalla voce del personale che propone vendite di profumi, grattaevinci e cibo vario...... da dimenticare.....
Sarebbe potuto andare meglio che il volo fosse in orario, negli ultimi 2 mesi ho viaggiato 3 volte con Rayanair e su 6 voli 4 erano in ritardo. Il personale dovrebbe essere più preparato quando controlla i documenti relativi all' emergenza covid
Punti positivi: "Nulla"
Punti negativi: "Pulizia sericizio cortesia tutto"
Punti positivi: "The crew was great and everything about the whole experience was wonderful."
Punti negativi: "Nothing"
Punti positivi: "Tutto ok"
Punti positivi: "The seats were comfortable and the crew were very professional."
Punti negativi: "Il trasporto animali"
Punti negativi: "L'imbarco e la priority"
Punti positivi: "Not super comfortable"
Punti negativi: "Snacks/Drinks for free"
Punti negativi: "I did not check in online and was charged a huge fee, 55 euro to be exact. It would have been a nice reminder from the airline to have emailed with reminder to do so and what kind of fee I would be expecting to pay if I did not check in. Very ridiculous and rude customer service."
Punti negativi: "il problema è lora e mezza di ritardo del volo! Assurdo!!!"
Punti positivi: "Personale gentile"
Punti negativi: "L'intera compagnia della ryanair"
Punti positivi: "Super ritardo"
Punti negativi: "Non ho fatto il check in on Line mi hanno fatto pagare 55 euro non e’ giusto"
Punti positivi: "La amabilidad del personal. Página web fácil de usar"
Punti negativi: "Los asientos don demasiado duros. Deberían poder reclinar los espaldares. Me molesta que cobren adicional por todo. A la final el precio inicial es irreal"
Punti positivi: "Personale molto gentile"
Punti negativi: "Confort sedute"
Punti positivi: "Personale gentile"
Punti positivi: "Cheap easy way to fly"
Punti negativi: "Creamed way too many people on bus at airport. Boarding way hectic and crowded"
Punti negativi: "dimensioni bagaglio a mano incluso (40 X 20 X "20) fa davvero ridere"
Punti negativi: "Bagaglio a mano gratis"
Punti negativi: "Trovo assurdo che per risparmiare, ad aéreo pieno, fate sbarcare solo dalla porta anteriore. Visto che ormai i biglietti costano, almeno cercate di offrire i servizi che offrono tutti. Bagni in pessime condizioni igieniche, zozzi e puzzolenti, a livelli di vecchie stazioni."
Punti negativi: "Atterraggio sono pessima. Mi sembra emergenza per atterraggio o usato automatico anche atterraggio."
Punti negativi: "La compagnia fa cattiva pubblicità sul bagaglio a mano da 10kg trolley. Ti induce a pagare per portarlo sia a bordo che in stiva, pur essendo ancora in Italia gratis"
Punti negativi: "In ritardo, mi ha fatto perdere l’aereo successivo"
Punti negativi: "Bagaglio da pagare a parte, per averPosti vicini bisogna pagare, attesa per l’imbarco ... volo in ritardo di mezz’ora"
Punti negativi: "5 ore di ritardo. Capisco che ci sia stato un problema tecnico e immagino possa capitare però noi arriviamo a casa alle dieci stasera!"
Punti positivi: "Nulla"
Punti negativi: "Scomodo, rumoroso pessimo"
Punti negativi: "It would be an impressive feat, seeing that in regular flights is already annoying, with little sleep and no explanation for the delay whatsoever it would be nice."
Punti negativi: "Il ritardo La mancanza di essere avvisati in tempo senza correre"
Punti negativi: "Non mi hanno fatto entrare sull’aereo dicendoci che eravamo in ritardo anche se siamo arrivati 20 minuti prima della partenza al gate"
Punti positivi: "Tutto perfetto Puntualità da 10 e lode! Soddisfatta in pieno"
Punti negativi: "Nulla da dire"
Punti positivi: "good value for price."
Punti negativi: "disorganized boarding, charged me another 57 euro on top of the extra i paid for priority boarding with 2 carry-on. my luggage fit the size but "stuck" out a little so the staff charged me for over-sized."
Punti negativi: "Ritardo di oltre 40 minuti, peccato poi che ora devi pagare per tutto come il bagaglio a mano"
Punti positivi: "Il prezzo iniziale"
Punti negativi: "Il servizio Priority di Ryanair è fasullo, paghi solo x imbarcarti per primo sul autobus poi tutto è azzerato. Sedili scomodi"
Punti positivi: "The plane didn't crash"
Punti negativi: "Plane left an hour after scheduled time. Amenities were mediocre but that's what you expect with Ryanair. Didn't even get water."
Punti positivi: "The crews not nice!"
Punti negativi: "We wait a long time to board!"
Punti negativi: "The gate for boarding was supposed to close at 1205pm but they didn’t announce the gate until 11:30am. The flight was supposed to take off at 12:35pm but there was no announcement of delay, all of the attendants said that everything was on schedule, yet boarding didn’t even start until 1230pm. They randomly took people out of line and told them their bags were too big and made them pay 50 euro, even though their bags still went in the same hold and they were no bigger than anyone else’s when later compared. It was an international flight and multiple people didn’t even have to show their passports. Then on the plane we sat on the runway for about another hour and didn’t takeoff until 1:40pm. The take off was one of the worst I’ve ever experienced. The seats were basically lawn chairs glued to the ground and the aisles aren’t large enough for the crew so they were constantly bumping everyone in the aisle seats. The landing felt like the plane was going to flip over and crash and then on top of everything we were told that Ryanair didn’t have enough employees to take our luggage off of the plane."
Punti negativi: "Central Naples to Central London lasted 16 hours door to door! No proper explanation is given as to when to expect the flight to depart even roughly. People were kept standing up, waiting. Vouchers given for refreshments were valid in two places, one of them outside the airport! Somebody who couldn't use her voucher wanted to use it on the plane and it was not accepted."
Punti positivi: "Crew was friendly."
Punti negativi: "Delayed two hours, cramped seating, nickel and diming on anything possible ."
Punti positivi: "I was pleased with the RyanAir staff at the Dublin airport and on the flight. Easy booking process and many options to help make traveling a bit easier"
Punti negativi: "I have an American passport and did not realize I needed to get a visa stamp before boarding the plane. While I do realize now that it is mentioned on my boarding pass, there was no other mention of it along the way from arriving at the airport, checking my bag (I used self check), going throigh security, or anywhere else in the RyanAir terminal. Perhaps this could be made more clear for travelers who have never experienced this before."
Punti negativi: "Rude gate agent and they played the blame game as to why they were late!"
Punti positivi: "Low cost."
Punti negativi: "Non mi è piaciuta quella che ormai sembra una costante dei check-in Ryanair: farlo e sottoporre i passeggeri ad attese incomprensibili. Questa volta la procedura è iniziata per tempo, ma poi siamo stati costretti ad attendere quasi mezz’ora l’apertura della porta del gate e l’accesso in aereo."
Punti negativi: "We spent a lot of time standing in lines."
Punti positivi: "Nulla"
Punti negativi: "Poca cortesia del personale, una delle assistenti persino si è permessa del cinismo nonostante il ritardo di 3 ore e 30 minuti, nessuna Distribuzione di cibo o bibita, sequestrati in aereo per 2 ore"
Punti positivi: "Literally nothing."
Punti negativi: "To be charged $20 at the ticket counter for a printed boarding pass is offensive. Despite having already checked in online, Ryannair apparently thinks I should have spent my holiday hunting down a print shop as not to incur their "get a printed boarding pass from an unpleasant ticket counter employee" fee. No boarding pass kiosks and unclear why they would not provide a digital one upon online check-in. Or rather it became clear as I handed over my debit card. Seats are intentionally designated apart from your travel companions so you'll pay more to have them switched to sit next your friend. Cabin is extra cramped. Ryannair is all-around terrible by budget airline standards."
Punti positivi: "We arrived"
Punti negativi: "Delayed"
Punti positivi: "Prezzo"
Punti negativi: "Ritardo"
Punti positivi: "Cabin baggage management"
Punti negativi: "Hold baggage took over half an hour to arrive. Loot enough seats in gate at airport of departure"
Punti negativi: "The fee to check in at the airport was absurd. There is no reason that they should not have been able to accommodate me when I was unable to check in online. The luggage is incredibly expensive as well."