Good economic flight Got me here
There was delays on my departure flight and return flight both due to mechanical issues. The flight crew has us fill out re-entry documents on the return trip from Portugal to US that were unnecessary since the airport has kiosk to take the information. This made the disembarking very stressful.
edreams are scam 😡😡i pay to have flexible fly but they ask mec1100 e to change date of my fly is a simple orrible scam 💩😡😡
Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente
Ordered gnocchi- received rigatoni for 15 euros. They don’t serve alcohol on flight
Booked flight on Iberia.com. There was no way to contact them to make a desired date change. Nobody answers the phone and social media refers you to phone channels. Vueling refused to help and referred us back to Iberia who doesn’t answer the phone.
Punti negativi: "The service and the flight connection which we missed because of the short amount of time in between the 2 flights. They didn't wait for us, as we got told they would, since our first flight was with Iberia. And this flight was late"
Punti negativi: "They lost my suitcase"
Punti positivi: "The price was right!"
Punti negativi: "I know the saying “you get what you pay for”, but good service from the flight attendants should be expected in the price. It was hard to get a greeting or a smile from them, far from prompt delivery of food or coffee ordered. We were traveling with two kids under 5, but there was no help offered. You are expected to pay for any and all food or drinks, including water. The airline could at least offer free water. The meal quality was mediocre for the price paid, and their stock ran out pretty fast."
Punti negativi: "Seats are too close together, very uncomfortable for long international flight"
Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"
Punti positivi: "The crew was amazing"
Punti negativi: "Infotainment system"
Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"
Punti negativi: "It was frustrating to have to pay to check only one bag for a long international flight. Fortunately, I had two seats to myself, so it made it easier to be comfortable during the long flight. Food was mediocre, but good enough. Would have preferred more vegetables or fruit than sweets."
Punti positivi: "What I liked was smooth flight. And the fleece blanket."
Punti negativi: "Crew was not even visible in all that time. No water offered, no concern for passenger comfort. Food was skimpy and packaged, no clues what we were eating. Seats were tiniest and least comfortable ever! Difficult to get up from and get out from window seat."
Punti positivi: "Arriving ahead of time"
Punti negativi: "Too hot in the plane"
Punti negativi: "WiFi didn’t work. Seats were ridiculously small but it got me to Paris safe and sound, and that’s what matters most."
Punti positivi: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Punti negativi: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"
Punti positivi: "The crew was really lovely. They handled a socially challenged passenger with a lot more patience than she probably deserved."
Punti negativi: "I know it's probably not legal to throw passengers out of a moving plane, but I think the flight would have been a lot better without that disruptive lady making multiple scenes. I don't understand how people who behave that way are capable of travel in the first place"
Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."
Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"
Punti positivi: "Clean and fairly new aircraft. Good flight"
Punti negativi: "Ground staff more helpful"
Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"
Punti negativi: "All processed food. GMO’s. No organic options."
Punti positivi: "Everything. Perfect flight, service, food and Ann early arrival. All great. Memorable."
Punti negativi: "N/A"
Punti positivi: "The airport was air conditioned, I guess?"
Punti negativi: "Awful service all around. Some type of notification about needing a passport that expires more than 6 months after your retrun date would be nice, either from the airline or from kayak, since you already send so many emails anyway. This would be super easy for you to do and save a lot of people a lot of hastle, since many do not know about this pretty counterintuitive restriction. Anyway, Iberia offered to rebook me the following day and put me on standby for the next flight to give me the morning to renew my passport. However when I came back to check in for the second flight, the original attendant had forgotten to actually add me to the standby list and in the meantime, my connecting flight had become overbooked. The check-in folks argued about whether I could be upgraded to fit onto this flight, but decided that since the original dely was my fault, the best they could offer was a flight at the same time the following day. I asked if I could rebook my return flight to push it back a day, and they told me that figure reservations could only be changed over the phone. I totally accept that monitoring the validity of my passport is my responsibility, but refusing to put in an ounce of effort to assist their customers with relatively unknown and counterintuitive restrictions, then not admitting to fault of your own or lifting a finger to make up for blatantly crappy service if it even slightly affects their bottom line is absurd. Do better, Iberia. Oh wait, you're an airline. I won't hold my breath."
Punti positivi: "The food could be better"
Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"
Punti negativi: "Un po’ tutto"
Punti positivi: "On time, polite, comfortable"
Punti negativi: "I paid for wifi and I could not use it. There was a problem with the connexion. So, I paid for nothing"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti positivi: "our flight was late into MAD but they held our connecting flight to MIA, so we could make it."
Punti negativi: "The crew was not good at all. there was no water service, one had to go to the kitchen and beg for water. in particular the male crew was not happy to help with anything. the snack before landing was served 45 mins before arrival so everything had to be rushed. Crew soiled a half empty can of soda on me, and didn't even apologize. Our luggage missed the flight to MIA and we were told it would be delivered to our house the next day between 7pm and 8pm. it never showed. I called customer service and they could not tell me anything. Horrible experience"
Punti negativi: "they book flight connections too close in madrid, resulting in big hassles, especially if passport control is also involved"
Punti negativi: "Compagnia di bandiera con servizi low cost, sito web che funziona malissimo. Mai più per tratte lunghe"
Punti negativi: "Compagnia di bandiera con servizi low cost al limite dell'accettabile"
Punti positivi: "The AA Tampa crew need to train the IB crew on customer service"
Punti negativi: "dirty bathrooms, little space, the crew seemed tired and a"
Punti negativi: "Il volo madrid barcellona ha avuto 2 ore di ritardo e questo ha comportato la perdita della coincidenza barcellona pisa. Malgrado abbia acquistato un biglietto con iberia, la compagnia si è rifiutata di prendere in considerazione la possibilità di spostarmi su altro volo madrid barcellona perchè il volo era operato da vueli ng"
Punti positivi: "On time. Polite crew. Plenty of USB chargers."
Punti negativi: "Crowded waiting area. Seats do not recline. Expensive food on board. Entertaining is only for people who sign-up to ‘another’ website. Iberia already has too many websites, users and passwords."
Punti positivi: "The arrival was almost on time (20 min late ONLY)"
Punti negativi: "Check-in machines in Barcelona Airport did not work (since the Vueling shares the code with Iberia, but they did not share the booking codes!). The result is 40 min queue while only one "manual" registration desk opened. The person behind the desk seemed to be very stressed, no shadow of any kindness - it's understandable: the managers had left her alone with a lot of people unable to use their "cool" innovation (registration through machines). If one adds here the unacceptable burden with boarding (30 mins of waiting time before the bus arrived and all that on the stairs of the "sleeve") the flight started fairly "well". The seat assigned was in the last raw (seems for any other type of seat one has to pay like 13 euro more) and with my 2m of height I felt at "maximum of comfort". Thank you, Vueling, for that exceptional "lowcost safari" experience, will try to avoid you in the future."
Punti positivi: "Nice plane an movies"
Punti negativi: "The lost my luggage"
Punti positivi: "Entertainment choices were ok."
Punti negativi: "no leg room."
Punti negativi: "Nothing"
Numero banchi per drop bag insufficienti, un’ora di coda
Non mi piace che non sia regolata la discesa dal velivolo. Fila per fila.sarebbe l'ideale, invece tutti ammassati
La possibilità di poter personalizzare il tuo viaggio con la scelta del postoe la tipologia di bagaglio a mano. Migliorare abbassare i prezzi per i bagagli da stiva
Punti positivi: "Personale gentile. Eravamo in prima fila senza protezione davanti quindi dovevamo stare attenti alle gambe che intralciavano gli assistenti"
Punti negativi: "They could offer a bottle of water for the people who payed the extra fee for the sitting in front"
Punti negativi: "Puntualità"
Punti positivi: "There were major challenges on the day. 1. The French Air traffic officers were on strike. 2. A passenger became ill after boarding and had to be disembarked along with his luggage which had previously been loaded, 3. Another passenger became ill requiring paramedic attention while we waited for a lengthy period before getting permission to take off. All these contributed to delays for which the airline and crew had no responsibility. They did their best to keep us informed of progress but once we took off, much of the lost time was recovered in the air. The flight itself was fairly smooth and uneventful. Thank God."
Punti negativi: "Nothing."
Punti positivi: "Crew was just ok nothing more nothing less.. The general service of easy jet its better for me not operate..."
Punti negativi: "Just to behave to people like human beings... I wont never choose this particular airline to travel..it was my last one.."
Punti positivi: "Confort classico EasyJet confermato"
Punti negativi: "Prenotato e pagato il posto 6 dopo lo speedy boarding ho trovato posto nella cappelliera 20 con uscita solo anteriore. Veramente un pessimo servizio"
Punti negativi: "La puntualità"
Punti negativi: "1 hr delay. It should be more punctual"
Punti positivi: "The cabin crew was very good. The check in process was tough but the representative was nice."
Punti negativi: "The boarding representative wasn’t very welcoming and the baggage hold volunteering wasn’t explained fully to passengers, otherwise they’ll volunteer."
Punti positivi: "Yes and yes"
Punti negativi: "For what it is that you offer I am not sure what more I should expect. All staff were courteous and friendly. Great job."
Punti positivi: "niente"
Punti negativi: "sempre fanno ritardo e questa volta addirittura 4 ore!!!! Mai piu' comprero' un biglietto EasyJet"
Punti positivi: "Friendly crew"
Punti negativi: "Border control at EDI. Lanes too long"
Punti positivi: "Come sempre gentili e disponibili. Affaticati non per colpa loro"
Punti negativi: "I tempi di imbarco, evitare il peso e le misure delle valige, se non sono proprio notevolmente e visibilmente fuori dalle regole. Evitare di far pagare il supplemento di 60,00 euro se oltre al trolley si porta uno zaino piccolo. Tempi partenza lunghi. Sedili scomodi"
Punti negativi: "La puntualità dei voli"
Punti positivi: "Personale ok"
Punti negativi: "Non ho apprezzato il fatto che sul bus a Malpensa non ci fosse un divisorio per I Priority boarding. C’era un pullman unico. Quando sono salito su aereo le cappelliere erano gia piene e ho dovuto mettere il mio bagaglio a mano piuttosto in fondo rispetto al mio posto (1C)."
Punti positivi: "Tutto nella norma, a parte una tessera del valore di 4.50 consegnata per scusarsi del ritardo, ma che ovviamente non valeva all'interno dell'aereo. senza parole!"
Punti negativi: "Il ritardo spropositato e le informazioni mancanti su di esso."
Punti positivi: "La fila a Nizza era chilometrica ed ho rischiato di perdere il volo"
Punti negativi: "Più personale alla registrazione"
Punti negativi: "Check-in was the worst experience I have had in 45 years of air travel. The desk attendant was rude and confrontational. He checked my bag, sent it down the jetway and THEN told me that it was overweight and want to charge me 15€ per kilo for the overweight. He was beyond rude!"
Punti negativi: "Imbarco e sbarco sotto la pioggia. Ritardo in partenza e all'arrivo."
Punti positivi: "Personale ok."
Punti negativi: "Pulizia aereo. Imbarco caotico, poco spazio, lunga attesa."
Punti positivi: "Tutto tranquillo"
Punti positivi: "Puntualità"
Punti negativi: "Cena a bordo"
Punti positivi: "The flight was on time and everything was o.k. I had no high expectations as it was a cheap flight"
Punti positivi: "Imbarco veloce ed arrivo in anticipo"
Punti positivi: "Precisione, ordine, comodità."
Punti negativi: "Molto tempo in piedi nel corridoio dopo il gate ad aspettare. Potevamo restare seduti comodamente ma per il resto viaggio buono."
Punti positivi: "Sempre perfetto"
Punti negativi: "Was not told when booking on Kayak the extra charges that Easy Jet charged for baggage and that the weight limits were much lower than the US."
Punti positivi: "The staff was great."
Punti negativi: "Nothing. All good."
Punti positivi: "Boarding was fast. Flight was on time"
Punti negativi: "The plane smelled like vomit before take off which leads me to believe it was not cleaned properly"
Punti positivi: "WE got there."
Punti negativi: "We had purchased tickets with 2 bags at 15 Kg ea. The day before I realized that was under & I called to increase to 23 for one bag & 20 for the other. They initially said Increase would be 90 euro but when I complained that was terrible she lowered to 60. confirming email showed the icrease to 27 for 1 & 21 for the other. Actuals 22.3 & 16 . 3 for the 2nd."
Punti negativi: "5 ore di ritardo"
Punti positivi: "Il volo ė stato una ninna nanna. Tranquillissimo"
Punti negativi: "Pagare 6 euro per metterr il bagaglio a mano in stiva."
Punti positivi: "Love the new Airbus A320 Neo aircraft, very little “plane” noise and smooth flight Also arrived 30mins ahead of schedule"
Punti positivi: "Tutto organizzato bene."
Punti positivi: "Ground staff worked hard to make up time due to layr inbound flight. On board it was like first class service having ore ordered food and drink."
Punti negativi: "Air traffic delays. Boarding is cramped held in the air bridge but it was done to make up time."
Punti negativi: "Just not good enough for business travel. Stick to ahipping holiday makers who have a bit more flexibility on schedules!!"
Punti positivi: "The pilot was the most skilled ever. Was one smooth flight. Hardly felt anything during landing."
Punti negativi: "I liked everything."
Punti positivi: "Atterraggio e decollo perfetti"
Punti negativi: "Mi hanno obbligato ad imbarcare anche il bagaglio a mano nonostante fossi tra i primi 70 passeggeri e con il check in fatto on line. Non mi piace!"
Punti positivi: "Flight was on time. Boarding was super smooth. Staff was lovely. Nothing to complain about!! I was worried because I had three kids and I had heard horror stories about the airline being super strict about the size of carry-on luggage but everything was fine! They didn’t ask us to check in our bags or to pay any additional Fees. I was so happy! It was easy peasy!"
Punti negativi: "Everything was perfect. There was a dad who kept yelling at his kid in Serbia’s-Croatian but that had nothing to do with the airline."
Punti positivi: "Comfort"
Punti negativi: "That my carry on luggage was not allowed"
Punti negativi: "Quasi un ora di ritardo"
Punti positivi: "Crew were nice and friendly."
Punti negativi: "Boarding in Napoli was ridiculous. The boarding team acted like it was their first day and did not know what they were doing. It may have been due to the inadequate airport facilities there. Plane got off late and had to circle upon arrival at Luton."
Punti negativi: "posti troppo strtti"
Punti negativi: "Siamo partiti con 40 minuti di ritardo"
Punti positivi: "Prezzo, puntualità, orari"
The flight was on time and smooth, the crew was nice. The seats are not very comfortable
Sarebbe potuto andare meglio che il volo fosse in orario, negli ultimi 2 mesi ho viaggiato 3 volte con Rayanair e su 6 voli 4 erano in ritardo. Il personale dovrebbe essere più preparato quando controlla i documenti relativi all' emergenza covid
Guasto Attesa Personale scorbutico
The manager of the flight didn’t allow me to go on the flight because I was late in just one minute!!!! She preferred to take off my baggage instead of giving me to fly home. I have hearing device and I didn’t hear the call. I paid extra priority and for extra baggage and I want my money back!! Thank you
Siamo arrivati anche in anticipo, ottimo!
Punti positivi: "Ok time"
Punti negativi: "Comfort"
Punti positivi: "Tutto ok"
Punti negativi: "Il volo e stato un disastro io avevo tutti i documenti non mi hanno fatto partire"
Punti positivi: "Tutto apposto non si può lamentare nessuno ne vale la pena"
Punti negativi: "Un po' lontano nella pista poi la mattina facciava freddo e così un po' scomodo"
Punti positivi: "On time."
Punti negativi: "Better seats"
Punti negativi: "A bit more space but for the price you can’t really complain"
Punti negativi: "I did not check in online and was charged a huge fee, 55 euro to be exact. It would have been a nice reminder from the airline to have emailed with reminder to do so and what kind of fee I would be expecting to pay if I did not check in. Very ridiculous and rude customer service."
Punti negativi: "il problema è lora e mezza di ritardo del volo! Assurdo!!!"
Punti positivi: "Personale gentile"
Punti negativi: "L'intera compagnia della ryanair"
Punti negativi: "Ryan Air is a rip off run by the mafia. don't fly with them under any circumstance. They pretend that they are budget airline, but in reality they devised many ways to rip you off, and you end paying more than other airlines and you get treated as cattle."
Punti negativi: "Abbiamk avuto quasi 2 ore di ritardo"
Punti positivi: "Super ritardo"
Punti negativi: "attesa all'imbarco troppo lunga"
Punti positivi: "Il personale gentile e disponibile"
Punti negativi: "Purtroppo era un continuo disturbo per l'eccellente lavoro di vendita del personale di bordo i sedili un po' stretti"
Punti positivi: "Per il ritorno da Siviglia a Venezia il posto era buono"
Punti negativi: "Basta passare alla mattina presto con promozioni o altro per tutto il viaggio; paghiamo l'operatore per un trasporto non per venderci o farsi pubblicità come per i viaggio low cost per le pentole!"
Punti positivi: "Ho dovuto pagare per un bagaglio in più, quando con la priority avrei dovuto avere due bagagli a mano"
Punti positivi: "Nella norma, solo potrebbero far rispettare di più il silenzio ed inoltre in 3 ore di viaggio notturno spegnere anche le luci e non vendere prodotti in continuo"
Punti positivi: "Personale gentile e volo arrivato in anticipo"
Punti negativi: "La velocità d'imbarco"
Punti positivi: "Cheap easy way to fly"
Punti negativi: "Creamed way too many people on bus at airport. Boarding way hectic and crowded"
Punti positivi: "Treated us with respect and very helpful when we missed our flight and had to be bumped on to the next flight."
Punti negativi: "Wish we didn’t have to pay so much to change the tickets. Significantly ate out of our holiday money"
Punti negativi: "Bagaglio a mano gratis"
Punti positivi: "Sedili abbastanza comodo per essere su una kow cost"
Punti negativi: "Inaccettabile 3 ore e mezzo di ritardo!"
Punti positivi: "Puntualità ed assistenza online molto semplice"
Punti negativi: "Che all'andata pagando 10 € avevo il secondo bagaglio a mano in cabina mentre al ritorno allo stesso prezzo ho dovuto caricarlo in stiva. C'è però di positivo che non ho atteso neanche un minuto al momento del ritiro; ritiro praticamente immediato quindi ok. Una cosa solo......potrebbero offrire almeno un bicchiere d'acqua durante il volo."
Punti positivi: "The flights were on time and everything was very organized."
Punti positivi: "Nulla"
Punti negativi: "Ritardo pazzesco"
Punti positivi: "Il finger per imbarcare nel l’aeroporto di Bologna"
Punti negativi: "La fila lunga dei clienti priority e nessuna agevolazione per viaggiare con bimbi"
Punti positivi: "Crew and flight was ok"
Punti negativi: "Checkin was the worst nightmare I have ever seen."
Punti positivi: "Nulla"
Punti negativi: "Scomodo, rumoroso pessimo"
Punti negativi: "Volo in ritardo, confusione per i posti che tutti voglio cambiare"
Punti negativi: "Why do I need to pay for one more time?"
Punti positivi: "Solo volo .. atterraggio pessimo"
Punti negativi: "Imbarco aereo cambio porta.. Troppe storie per bagagli e poi tutti sopra.. io pagato tutto molto per non avere nulla.... Da non rifare"
Punti negativi: "It would be an impressive feat, seeing that in regular flights is already annoying, with little sleep and no explanation for the delay whatsoever it would be nice."
Punti positivi: "I prezzi sono davvero unici. Bisogna cercare e prendere al volo l'offerta, ma ne vale la pena. Il personale a terra e a bordo è cordiale ed efficiente. Apprezzo il fatto di pagare per eventuali consumazioni... meno sprechi di soldi e di cibo. Buffa la vendita dei grattaevinci a bordo."
Punti negativi: "Gli spazi sull'aereo sono davvero troppo ridotti e un piccolo trolley a bordo dovrebbe essere garantito"
Punti positivi: "good value for price."
Punti negativi: "disorganized boarding, charged me another 57 euro on top of the extra i paid for priority boarding with 2 carry-on. my luggage fit the size but "stuck" out a little so the staff charged me for over-sized."
Punti positivi: "it was 1 hour flight so it was really great"
Punti negativi: "nothing"
Punti positivi: "The crew was taking care of us and understood our disappointment although they don’t have any responsibility about it"
Punti negativi: "The company delays those flights every time between 2 to 5 hours and I’m getting really annoyed about it. I’m thinking to use another company for my next trip"
Punti negativi: "Unica nota negativa l'aeroporto di partenza in quanto non era chiaramente indicato al momento dell'acquisto che si trattasse di un aeroporto così lontano dalla città e servito solo da un unico mezzo di trasporto a 15€ ciascuno."
Punti negativi: "Flight didn’t leave until about 11 as boardinf didn’t start until after 10 so we arrived in Manchester at midnight."
Punti positivi: "In flight snacks were good. Staff pleasant."
Punti negativi: "Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!"
Punti positivi: "The crews not nice!"
Punti negativi: "We wait a long time to board!"
Punti negativi: "The gate for boarding was supposed to close at 1205pm but they didn’t announce the gate until 11:30am. The flight was supposed to take off at 12:35pm but there was no announcement of delay, all of the attendants said that everything was on schedule, yet boarding didn’t even start until 1230pm. They randomly took people out of line and told them their bags were too big and made them pay 50 euro, even though their bags still went in the same hold and they were no bigger than anyone else’s when later compared. It was an international flight and multiple people didn’t even have to show their passports. Then on the plane we sat on the runway for about another hour and didn’t takeoff until 1:40pm. The take off was one of the worst I’ve ever experienced. The seats were basically lawn chairs glued to the ground and the aisles aren’t large enough for the crew so they were constantly bumping everyone in the aisle seats. The landing felt like the plane was going to flip over and crash and then on top of everything we were told that Ryanair didn’t have enough employees to take our luggage off of the plane."
Punti negativi: "Central Naples to Central London lasted 16 hours door to door! No proper explanation is given as to when to expect the flight to depart even roughly. People were kept standing up, waiting. Vouchers given for refreshments were valid in two places, one of them outside the airport! Somebody who couldn't use her voucher wanted to use it on the plane and it was not accepted."