announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Punti positivi: "Puntuale"
Punti negativi: "Nulla"
Punti negativi: "could not be delayed"
Punti negativi: "I missed my flight because my previous flight was delayed 2.5 hrs"
Punti negativi: "One hour delay"
Punti positivi: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Punti negativi: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Punti positivi: "Nizntz"
Punti negativi: "Check in indisponibile. Dal terrore ho comprato un secondo biglietto con Alitalia che purtroppo subappalto le tratte a questa compagnia low cost con prezzi però da prima classe Alitalia. Verogognoso"
Punti positivi: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Punti negativi: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Punti positivi: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Punti negativi: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Punti positivi: "Boarding was quick and we arrived on time."
Punti negativi: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Punti positivi: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Punti negativi: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Punti positivi: "What to like? The rudness? The delays? Or the fights on board!!!"
Punti negativi: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Punti positivi: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Punti positivi: "Clean enough"
Punti negativi: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Punti positivi: "Flight Attendants very good"
Punti negativi: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Punti positivi: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Punti negativi: "The plane seemed very old, toilet in poor condition."
Punti negativi: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Punti positivi: "servizio a bordo come le compagnie di linea di una volta"
Punti negativi: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Punti positivi: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Punti negativi: "Serive to pay extra luggage very very slow"
Punti positivi: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Punti negativi: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Punti negativi: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Punti positivi: "Crew, polite and friendly"
Punti negativi: "delay of more than 6 hours and incorrect information"
Punti positivi: "company gave out free drinks and snacks"
Punti positivi: "Easy to book on phone no problems getting boarding passes etc."
Punti negativi: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Punti positivi: "Every thing."
Punti positivi: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Punti negativi: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Punti positivi: "On time ,clean aircraft..."
Punti negativi: "Crew was very serious...a smile can make a difference....."
Punti negativi: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Punti negativi: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Punti positivi: "Arrived early to destination"
Punti negativi: "Lack of entertainment also limited drinks"
Punti positivi: "Leg room and reclining"
Punti negativi: "Nothing"
Punti positivi: "On time , crew good... no complaints"
Punti positivi: "free breakfast great staff"
Punti positivi: "Free drinks, cheap flight and fairly comfortable!"
Punti negativi: "No allocated seat."
Punti positivi: "nothing"
Punti negativi: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Punti positivi: "Everything"
Punti negativi: "Nothing"
Punti positivi: "I recomand to Everyone to use the airlines!!Very good quality"
Punti negativi: "Nothing , was everything perfect!The stewardesses very nice"
Punti positivi: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Punti positivi: "Food"
Punti negativi: "Space to sit, especially when seated in the middle"
Punti positivi: "Can't say that I liked anything at all."
Punti negativi: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Punti positivi: "comfy seats and a breakfast thrown in !"
Punti negativi: "not much"
Punti positivi: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Punti negativi: "Seats rather narrow"
Punti positivi: "Personale gentile e attento, volo puntuale e senza sorprese"
Punti positivi: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Punti positivi: "Good price, comfortable seats, nuce food and candies"
Punti positivi: "First time flying with them. Strongly recommended!"
Punti positivi: "Staff on board was friendly"
Punti negativi: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Ritardo ingiustificato di 1:40h
Sempre in ritardo di 2 ore. Scandaloso
Pessimi per quanto riguarda il ceckin. Non mi è stato possibile fare il ceckin online perché siamo all’ndata che al ritorno mi dava un errore dovuta al loro sito e mi hanno fatto pagare 41,50 per il ceckin in aeroporto a Malpensa.Gia all’andata avevo inviato un’email di reclamo ma non c’è stata risposta! Penosi!! Peggio della Ryan Air! In futuro eviterò Wizz Air!!!
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Punti positivi: "la cortesia e dissponibilitta del personale ,e orario preciso"
Punti positivi: "i like the service"
Punti negativi: "water free"
Punti positivi: "The flight was fine"
Punti negativi: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Punti positivi: "Stewards"
Punti negativi: "Uncomfortable seats"
Punti positivi: "Friendly crew"
Punti positivi: "The crew was very professional and I cannot complain about that."
Punti negativi: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Punti positivi: "personale cordiale, posti piccoli e non molto comodi."
Punti positivi: "Ok flight"
Punti negativi: "Comply with departure times"
Punti positivi: "Il volo ha avuto 3 ore di ritardo!"
Punti negativi: "La comunicazione relativa al ritardo"
Punti positivi: "Imbarco e sbarco collegati direttamente all'aerostazione. Personale sorridente e gentile. Tempi rispettati. Posti comodi."
Punti positivi: "Le hostess"
Punti negativi: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Punti negativi: "LA PUNTUALITA'"
Punti positivi: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Punti negativi: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Punti negativi: "puntualità"
Punti positivi: "Il prezzo"
Punti negativi: "Ritardo di un’ora alla partenza e di un’ora circa al nastro bagagli"
Punti positivi: "Interni dell'aereo, atterraggio e gentilezza del personale"
Punti negativi: "Il ritardo di mezz'ora della partenza"
Punti positivi: "The crew was really nice"
Punti negativi: "1h30 delay for no specific reason is unacceptable"
Punti positivi: "On time departure"
Punti negativi: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Punti positivi: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Punti negativi: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Punti positivi: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Punti negativi: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Punti positivi: "Entrambi i voli hanno registrato un forte ritardo,quello di ritorno addirittura di 2 ore."
Punti positivi: "Got me to where I was going and the airline stewards were polite and helpful."
Punti negativi: "Like all budget airlines, Wizzair has low fares and anything else is a nickel and dime game. When did a cup of coffee cost anything? Is this the norm? I would not know. I travel with a musical instrument (guitar) in a soft case. Easily fits in overhead bin compartments. The airline would not allow me to carry it on (only recourse was to purchase a second seat for it). I was forced to pay a baggage fee (around $70 u.s.dollars). For what? To pray it doesn't come back to me damaged? To their credit, it did not..."
Punti positivi: "Everything was ok"
Punti positivi: "Smooth flight"
Punti negativi: "No terminal connection"
Punti positivi: "Easy to book. Comfortable flight."
Punti negativi: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Punti negativi: "The flight was delayed and there was even no information about it. Gate number was changed after boarding time and we didn’t hear any appologize not even receive some meal vouchers or food on board. We arrived more then 1 hour later- I can not evalute this as a good service."
Punti positivi: "La semplicità è velocità di imbarco"
Punti negativi: "Ritardo di oltre un'ora per il mio volo LTN-BRI"
Punti negativi: "No air conditioned 2 hours late Poor ground service"
Punti negativi: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Punti positivi: "There wasn't any delays, perfect landing"
Punti negativi: "Già alle 10.45 stamane si sapeva che il volo avrebbe avuto 3 ore di ritardo e nemmeno un mail/sms per informare in anticipo del ritardo"
Punti positivi: "It flies direct to the airport that I wanted to go to."
Punti negativi: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Punti positivi: "Space. Priority Boarding"
Punti negativi: "Strong bad smell. One hour late for departure."
Punti negativi: "It a good option, a good price, i will fly again"
Punti positivi: "Viaggio spesso con Wizz e devo dire che rispetto ad altre low cost il servizio è davvero ottimo."
Punti positivi: "Price price price"
Punti negativi: "Messy boarding"
Punti positivi: "Crew very friendly."
Punti negativi: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Punti negativi: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Punti positivi: "I liked that I got to my destination in one piece."
Punti negativi: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Punti positivi: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Punti negativi: "NA"
Punti positivi: "Personnel that speaks good English"
Punti negativi: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"
One of our carry-on bags was too big, so they charged us 60 euros to check it. Second Carry-on bag fit in the specified box at check-in, so we were let go through security with it. Then at the gate we were asked again and it was deemed NOT to fit. So I had to pay 70 (!) euros on top of the 20 euros for ‘priority boarding’, which included said carry-on bag. It would have easily fit in the overhead compartment. Just not right and way more expensive than other airlines. Paid more for luggage than the actual ticket. To top it off, they do not accommodate passengers to get seats together (which in time of covid should be encouraged) without a surcharge. But when we got to our seats, they did not hesitate to ask us to accommodate other people that wanted to sit together. We refused. Unacceptable. Never will we travel on Ryan air again.
The lights in the inside of the plane were like strobe lights, poor functioning.
Di positivo solo la gentilezza di tutto l'equipaggio. Purtroppo la partenza con più di un'ora e mezza di ritardo di cui più di mezz'ora inspiegabilmente fermi in pista.
The staff were very strict on following the disembarking procedures in line with COVID restrictions which I really appreciated
Punti positivi: "Patricia, our flight attendant, was kind and accommodating. Props to her!"
Punti negativi: "Ryanair operations at Bordeaux Airport is extremely poor. I arrived 2.5 hours early and still stood in line to check in for an hour because two flights were checking bags with TWO EMPLOYEES! It's 120+ people, and they needed more people working! The flight leaving 20 minutes ahead of us was still checking people in 30 minutes from their departure time, so truly this was on whoever is managing this airline at this airport. I will never fly with RyanAir again."
Arrivati anche in anticipo!
Orari non rispettati! Del tutto scontenta!
Punti positivi: "Tutto ok"
Punti positivi: "l imbarco troppa fila"
Punti negativi: "tante cose"
Punti negativi: "Aumentare possibilità di tè da bere (disponibili solo tè verde o negro)"
Punti negativi: "Il volo e stato un disastro io avevo tutti i documenti non mi hanno fatto partire"
Punti positivi: "Tutto perfetto."
Punti negativi: "Aeroporto molto distante da Londra ma ben servito dal treno express"
Punti negativi: "L’imbarco dall’aeroporto di Catania è stato molto lento con conseguente ritardo!"
Punti positivi: "Le ragazze che lavorano"
Punti negativi: "Il ritardo"
Punti positivi: "Personale grntile."
Punti negativi: "Ritardi, prezzi e fastidio in cabina"
Punti positivi: "Nothing"
Punti negativi: "Ryanair’s app was down preventing me from check-in for my flight. When I went to the counter to get my boarding passes printed, the agent informed me that they where going to charge me 55€ per ticket. I think this is unfair! Never flying again with this airline!"
Punti negativi: "Un decollo in ritardo di due ore e mezza crea non solo disagio, ma soprattutto grandi problemi di organizzazione a tutto ciò a cui il viaggio è collegato. Sette ore da Eindhoven ad Orio al Serio le trovo inaccettabili."
Punti positivi: "Excellent"
Punti negativi: "All good"
Punti negativi: "Take off and arrive on time not an hour late. No trumpet this time."
Punti positivi: "Ho dovuto pagare per un bagaglio in più, quando con la priority avrei dovuto avere due bagagli a mano"
Punti positivi: "Smooth trip"
Punti negativi: "Boarding"
Punti negativi: "AC needs to be on as the cabin was extremely warm on entering"
Punti negativi: "dimensioni bagaglio a mano incluso (40 X 20 X "20) fa davvero ridere"
Punti positivi: "la Ryanair ci ha informati dei disagi al gate causa agitazioni sindacali solo un'ora prima della partenza e cosi non siamo riusciti a passare il security check in tempo. Abbiamo perso il volo, sia io che un mio dipendente"
Punti negativi: "le informazioni ai clienti"
Punti positivi: "Puntualita e cordialità"
Punti negativi: "Atterraggio e decollo troppo estremj"
Punti positivi: "La gentilezza del personale"
Punti negativi: "Troppa confusione con i bagagli abordo"
Punti negativi: "Volo partito in ritardo. Sedili piccoli"
Punti negativi: "La lungissima attesa al imbarco non solo nella sala davanti al gate ma sopratutto nella passarella di accesso all'aereo seguito da un nuovo controllo al ingresso del aereo."
Punti positivi: "We arrive before the planning hour to Pisa"
Punti negativi: "The seats are terrible, nothing confort"
Punti negativi: "Falso low cost"
Punti positivi: "Cabin crew were excellent. Very friendly, professional, efficient."
Punti negativi: "Il volo ritorno malta Bologna in notevole ritardo non lo preso la. Compagnia a proposto rimborso come fare???."
Punti negativi: "We missed our flight because ryanair had originally put gate A7 when we got there (we arrived about an hour and a half early). And then later, they changed the gate to A9. When we realized what had happened the plane had already boarded (although not yet taxied) and they would not allow us to board. We had to buy another immediate flight and spend 100 euros each unexpectedly. Terrible experience."
Punti negativi: "Checking bags was a disorganized nightmare."
Punti negativi: "quasi 3 ore di ritardo, dalla partenza, e io sono andato via prima .......arrivo a napoli 1ll'0'1 di mattina del 2/10....da quello che ho letto"
Punti positivi: "Fast flight"
Punti negativi: "Mess at the airport, ryanair speeding at the gate but not with the flight"
Punti positivi: "Nothing at all"
Punti negativi: "They have a sketchy system to rip people off. Unbelievable!"
Punti negativi: "Come al solito ritardo, attese lunghe prima dell imbarco e stipati come animali"
Punti negativi: "Ritardo di oltre 40 minuti, peccato poi che ora devi pagare per tutto come il bagaglio a mano"
Punti negativi: "Delyed flight for 1h30min"
Punti positivi: "Smooth boarding Friendly staff"
Punti negativi: "Flight was delayed 1.5 hrs Dalayed at the gate 1 hr Waiting at the baggage claim 1.5 hrs Very disappointing"
Punti negativi: "It was delayed"
Punti positivi: "Price is right. No frills flight got us where we were going."
Punti negativi: "Checked Bag check in procedure was confusing (had to go find the place to purchase a checked bag and then start the check in procedure over). Could have saved a lot of time standing in lines if we had known."
Punti positivi: "Nothing !!"
Punti negativi: "Had to pay for not checking in 2hrs before 55 euros per person, After booking information there isnt clear enough notification asking for prior check-in. Flight attendants allowed anyone and everyone change seats before takeoff .. simply seems like Ryanair has no procedures and rules to follow... flight attendants look like they are on life support.. no smiling or kindness whatsoever... Seats were really uncomfortable, cant even recline the seats. Landing was scary. Budget of all budget airlines.. simply a joke and a waste of money ... vueling or easyjet is a 100 times better"
Punti positivi: "The flight was fine"
Punti negativi: "Check-in on Stansted airport was completely messed up. Nothing was convenient. We almost missed the plane. They charge for everything. No good procedure in place"
Punti positivi: "Flight on-time, friendly to baby. Did not have food and no entertainment."
Punti negativi: "Took long time to pick up baggage (could be an issue at BCN airport). Would be great to arrange seating (sit next to my wife) when seats are randomly picked up"
Punti positivi: "price"
Punti negativi: "3 hours delay no assistance 1 hour queue to leave registered luggage, paid separately, among screaming children, hot and nervous people"
Punti positivi: "Nulla"
Punti negativi: "Il volo era in ritardo di 45 min,e l’aeromobile era tutto sporco"
Punti positivi: "Aereoporto di Treviso piccolo rispetto ad altri che ho visitato comunque tutto ok volo x Napoli in orario ed arrivati a destinazione in early"