Overall it was all good and Swiss Air is a great company —however check in time in MIami was 1 hour and 45 minutes. This was very frustrating
Check-in line was slow. Would have been helpful to have more agents. Everyone was very kind and helpful and the flight was short and easy.
Entertaining options could be expanded but I wouldn’t trade for anything else. Excellent experience all around.
First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti negativi: "Nothing"
Punti positivi: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Punti negativi: "The whole experience was positive."
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "Very friendly and cooperative crew. Entertainment is well upated with latest media."
Punti negativi: "Nothing"
Punti positivi: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Punti negativi: "Bread of sandwich was dry."
Punti negativi: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Punti negativi: "2 hour delay and 3 crying babies on a red eye."
Punti negativi: "Temperature was very hot"
Punti positivi: "The crew was terrific and friendly as I expected."
Punti negativi: "I have no other suggestions here since I'm pleased with the flight and services."
Punti positivi: "The crew was excellent, the food was very good as well as the entertainment"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Punti negativi: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"
Punti positivi: "Flight share with another airline so we couldn’t book our seats in advance."
Punti negativi: "Space is cramped. Very professional and courteous crew."
Punti positivi: "Nice crew, lot of space"
Punti positivi: "Good, in-flight entertainment"
Punti negativi: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"
Punti positivi: "The crew and flight"
Punti negativi: "No airconditioning while waiting on the shuttle bus to the plane"
Punti positivi: "The crew was very attentive and friendly. For the price the seats where comfortable."
Punti positivi: "The booking to a new flight was seamless."
Punti negativi: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Punti positivi: "Great service."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Proper business service all the way."
Punti negativi: "The seats did lay flat but were hard and uncomfortable in the down position. The breakfast barley was completely unappetizing."
Punti positivi: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Punti negativi: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Punti positivi: "Quick flight"
Punti negativi: "Small plane with very uncomfortable thin hard seats. Could feel the ride on this plane. Food not great. No entertainment on board."
Punti positivi: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Punti negativi: "My entertainment unit was not working the whole flight."
Punti positivi: "The crew greeted me with a warm welcome when I was the last to boars the plane due to a delayed flight connection. The flight was very comfortable and the crew incredibly sincere in their service."
Punti negativi: "NA"
Punti positivi: "Swift ride - no frills- the chocolate square was delicious."
Punti negativi: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"
Punti positivi: "Very short flight so little to write about."
Punti negativi: "We've got no complaints."
Punti negativi: "Airbus 330 seats are too narrow and the arm rests too high. I am about 5'3" and weigh about 150. I can't imagine what a taller and/or heavier passenger must feel like in these seats. Also I dislike the "nickel and diming" philosophy used by most airlines these days making people pay an extra $29 to reserve a specific seat. Give me a price from the beginning with a seat assignment."
Punti positivi: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Punti negativi: "Only thing that could have been easier is to offer more self check-in options at the airport. Very courteous staff, and wait wasn't extremely long."
Punti negativi: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"
Punti positivi: "They served food! I have been on competitor flights that were twice as long and would have had to pay for every single beverage or food. In Swiss on a 50 minutes flight I got a complimentary chocolate, a crossaint and beverage service. Amazing. The crew also has been very helpful and friendly."
Punti negativi: "Landing in Zürich has been the bumpiest landing I have ever had. I believe that is due to the location and weather conditions but felt like the pilots also did not exactly react the way it should have been."
Punti positivi: "Comfy seats, free drinks, pretty good food. Excellent flight attendants and an eloquent pilot."
Punti positivi: "Good service, space for people and luggage"
Punti negativi: "Less than great food, but everyone else is the same"
Punti negativi: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."
Punti negativi: "Major delay"
Punti positivi: "Business class was full so I could not get an upgrade. There were only 4 lavatories for economy. One of those was broken and there was no water in any of the 3 remaining ones. The crew had no water either and they could not make tea or coffee."
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Punti positivi: "The Crew was wonderful."
Punti positivi: "Very little"
Punti negativi: "I paid extra for seat selections and then they did not give me those seats."
Punti positivi: "Terrific flight. All on schedule"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti negativi: "Space is limited even for a small built person. Too crowded considering long the travel time"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti negativi: "The only thing that was iffy were the movies Most were not recent But I did watch Bohemian Rhapsody Excellent"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Voli in ritardo"
Punti positivi: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Punti negativi: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Punti negativi: "Lufthansa flight from Florence to Frankfurt was 45 mins late, so a large group of passengers had 30 mins to transfer from plane to bus to terminal to security to gate on other side of airport. They offered no assistance other than to say run, which we did the whole way. When we reached the gate less than 5 minutes after scheduled takeoff they said flight was closed and next flight was 18 hours later. Not one passenger successfully made the transfer. It took over 2 hours to get hotel and food vouchers, and we were forced to stay in airport Holiday Inn with now sweaty clothes and no luggage. Everyone was furious, and the entire incident could have been easily avoided in many ways, including by delaying the flight 5 mins or by providing passenger transportation at any point in the 30 minute transfer from the Lufthansa A arrival gate and the Lufthansa Z departure gate."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "After the first flight on the incredible new plane, this was a disappointment. Plane seemed old and dilapidated."
Punti negativi: "See above"
Punti positivi: "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Punti negativi: "Nothing."
Punti positivi: "Great crew and plane"
Punti negativi: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "No problems, it was a quick and easy flight. Crew was great."
Punti negativi: "No entertainment (due to short flight). As with all airlines, economy is incredibly cramped."
Punti negativi: "i ordered 1 kosher meal and the flight attendant said they gave out all special meals and ours was not on the list"
Punti positivi: "Nothing really. KLM or LOT are way better."
Punti negativi: "Get your own food or you will stay hungry. 12 hours flight with 2 crappy meals served with no option of getting anything else except candy bars or pretzels."
Punti negativi: "Troppo freddo"
Punti positivi: "Your helpline number is very disappointing... the staff on the call is very rude.. they did not help us in payment and was least bothered about the customers.. i am a frequent traveler with luftansa and this is the last time I am traveling in luftansa... teach your staff some manners about how to talk to customers"
Punti negativi: "The staff is pathetic amd cery rude"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Punti negativi: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Punti positivi: "Everything was good except for the flight food. I tried the pasta and couldn’t eat it."
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."
Punti positivi: "Big plane, captain communicated our flight well."
Punti negativi: "Flight personelle were not very friendly, and as I am not a great flier and was making my first oveseas trip I was a bit disappointed they were so curt."
Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"
Punti negativi: "Un'ora di ritardo per condimeteo e de icing."
Punti positivi: "I liked the ability to have some air circulation, which was not offered in the first flight, so that was nice. The ride was smooth, quick, and mostly comfortable, although I did wish I could have a little more elbow room. There was no entertainment, but that was also fine because the flight was fairly short. Overall, I don’t have any complaints."
Punti negativi: "Small flight, and just a little bit of elbow room..but no complaints (besides the crying children, but that’s usually a given on a commercial flight)."
Punti negativi: "FLight delayed causing connection lost. Had to take another flight to Milan and then drive the car to Genoa."
Punti positivi: "Great Service Great Stuff will continue with LH in the future"
Punti positivi: "The crew was very friendly and polite. The airplane was clean. The boarding was quick and easy. The entertainment was varied and enjoyable."
Punti negativi: "It wasn't an issue on my flight since there were empty seats in my row, but I don't enjoy the spacing provided for personal items on the floor under the seat in front you. For four seats there are three sections; so, you can hope that someone doesn't need any space or else you have to decide how to awkwardly split it up."
Punti negativi: "Flight from Milan delayed of 1 h . Missed connection have been rebooked to a new flight with crappy seat"
Punti negativi: "Ritardo"
Punti positivi: "Efficient boarding, friendly crew."
Punti positivi: "I enjoyed how smooth the whole flying went in the Lufthansa plane, also how quite was inside the plane compare to other airlines airplanes. I love the leg room in the plane. I impressed with the level of commitment to take passenger out the airport on time. It has definitely one of the smoothest and nice plane I have ever been so far."
Punti negativi: "The pilot when landing landed too fast and the plane lost its balance for a second but other than that everything was great."
Punti positivi: "I was on a flight that lasted over two hours without being offered any beverage service."
Punti negativi: "I needed water to stay hydrated."
Punti positivi: "Crew and breakfast business class"
Punti negativi: "Entertainment"
Punti negativi: "Delayed flight"
Punti positivi: "Old plane. Window shade cracked. Seat poorly maintained."
Punti negativi: "Staff could’ve done a better job at asking family with unruly kids to settle down as a courtesy to other passengers."
Punti positivi: ":)"
Punti negativi: ":("
Punti positivi: "Seat was roomier. Food was good."
Punti positivi: "The crew was very attentive and the seats were comfortable, which was my reason for upgrading to first class, I am tall with long legs, therefore leg room is a MUST for me...but the reurn flight from Memphis to Houston was HORRIBLE!!..PACKED FULL, NO leg room, NO A/C-seriously-Hot air and body odor!"
Punti negativi: "The plane had no A/C!..it just circulated hot air mixed with stale body odor from previous flight!..no leg room and the flight was 100% full..CanadaAir regional jet..and the seats were all narrow, and we were in 1A, !B...totally disappointed!"
Punti positivi: "Upgrade to economy plus"
Punti negativi: "Norhing"
Punti positivi: "Had Good space (not crowded plane)"
Punti negativi: "Food, wasn’t what I call food... No entertainment at all."
Punti negativi: "To actually be on it would’ve been awesome"
Punti positivi: "Food was actually quite decent"
Punti negativi: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Punti negativi: "The unplanned layover in HNL was very poorly handled."
Punti negativi: "Il personale dovrebbe imparare a parlere meglio l'inglese e soprattutto a dare indicazioni corrette!!"
Punti negativi: "Da milano a new york ho pagato il bagaglio da stiva 52,00€ arrivata a New York per Nashville ho dovuto pagare altri 65$ Per la mia borsa altrimenti non mi facevano imbarcare ASSURDO!!! Al ritorno da Nashville a New york ho pagato 30$ per il bagaglio da stiva e altri 60$ per ill volo per Milano."
Punti negativi: "Il personale agli imbarchi dovrebbe essere più gentile e cortese!!"
Punti positivi: "The crew was very good."
Punti negativi: "The foot room could be better for lying on you side."
Punti positivi: "Volo breve ma piacevole Buono lo spazio per le gambe Gradevole lo staff a Bordo !"
Punti negativi: "Niente da segnalare"
Punti positivi: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Punti negativi: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Punti negativi: "Nessun pasto su un volo di 6 Ore??? Il cibo era a pagamento! Niente cuscini (ci hanno detto all’inizio dell’imbarco non abbiamo cuscini usate i vostri capotti come cuscini. Non importa che non ci siano cuscini ma e ridicolo di fare l’annuncio chiedendo di usare i propri capoti come cuscini Cuffie a pagamento ! Sul serio?"
Punti positivi: "Pulizia aereo"
Punti negativi: "Trolley a bordo senza poterlo collocare sopra la cappelliera corrispondente al posto assegnato"
Punti negativi: "I was billed for 58$ for check-in baggage despite I upgraded my seat to economy plus paying 187$."
Punti positivi: "Nice seats"
Punti negativi: "No headphones available. No menu selection available."
Punti positivi: "The new Polaris business cabin is awesome"
Punti positivi: "The new Polaris business cabin on 777-200 is awesome"
Punti negativi: "il bagaglio è stato consegnato con un giorno di ritardo, nonostante abbia superato i controlli della dogana correttamente (l'ho riposizionato personalmente sul secondo rullo)"
Punti positivi: "Food was delicious. CAs were attentive."
Punti negativi: "Fellow passengers’ no etiquette."
Punti positivi: "Entertainment in aereo"
Punti negativi: "Pasta scadente. Aggiungere pizza alla offerta di cibo. Facilmente refrigerabile e impossibile che sia cattiva. Facile da mangiare."
Punti positivi: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Punti negativi: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Punti negativi: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Punti positivi: "On time, pleasant crew"
Punti positivi: "PERSONALE OTTIMO, IL MIGLIORE MAI AVUTO"
Punti positivi: "Beyond one or two friendly crew members, not much."
Punti negativi: "We booked our flights round trip on united.com, but when we arrived at the airport for our return flight from Budapest to D.C., we were told we were on standby and might not be given seats (despite paying full price for the fare months ago). Brussels Airlines, the codeshare partner, blamed United. United blamed Brussels airlines. We are the flight, but my wife and I were seated separately. When I noticed several seats empty after the plane had finished boarding and asked the head flight attendant if my wife and I might not together, she refused, saying they weren't going to give us a free upgrade. When we went to drop off our bags for the next leg of the flight, from Brussels to Dulles, the bag check counters we're severely understaffed and we waited almost an hour just to drop off two suitcases. This made us nearly miss our flight and required us to sprint through the airport and beg to cut the security line. After boarding, my entertainment screen stopped working, though they did manage to fix it a couple of hours into the flight. Needless to say, this was less then a stellar experience."
Punti negativi: "Delayed for so long! 5 hrs"
Punti positivi: "See above"
Punti negativi: "See above"
Punti negativi: "United Express flies out of Terminal A at Newark (EWR) and routinely they do not have Precheck lanes open. Despite flying on the Saturday after Thanksgiving they only had one mixed security line open. When I asked TSA they said they simply weren't staffed to have a Precheck line open. Everyone was working diligently but this happens every time we fly United out of Newark. Traveling with 2 small children it is incredibly frustrating to have to go through the full security line, take off our shoes, and take all of our electronics out of our bags."
Punti positivi: "Quick and departure on time"
Punti positivi: "Everything !!"
Punti negativi: "Not applicable ........................................... ..............."
Punti negativi: "Old plane, no service, TINY SEATS"
Punti positivi: "Il Posto Al mio fianco era libero"
Punti negativi: "Divertimento a pagamento"
Punti negativi: "Staff was very unprofessional looking. Hair hanging in faces, not dressed alike, and over weight to the point of touching both sides of the aisle."
Punti positivi: "*Sat in Economy Plus so had a good amount of room"
Punti negativi: "*Ran out of overhead bin space early on. *The inflight entertainment worked for about 15 minutes and wouldn't work anymore."
Punti positivi: "I has two seats cose ro me empty!"
Punti negativi: "The video entertainment was not free."
Punti positivi: "sistema di intrattenimento buono"
Punti negativi: "il volo San Francisco Toronto è partito in ritardo e durante tutto il volo il personale non è stato in grado di darci alcuna informazione riguardo alla connection per Milano (medesima compagnia.....). Tutti quelli che avevano coincidenze strette sull'aereo per ogni parte del mondo erano allibiti da questa mancanza di informazioni, Una volta arrivati a Toronto il personale di terra non sapeva nulla e siamo dovuti correre fino al gate seguendo le indicazioni dei monitor che davano lo stato del volo come "Boarding". Arrivati trafelati al gate abbiamo scoperto che il volo era partito mezz'ora prima e si erano dimenticati di aggiornare lo stato del volo sui monitor......................... Dopo un'ora di attesa al banco dell'assistenza ci hanno mandati in hotel e dato il biglietto per il volo del giorno successivo. Parte dei pasti li abbiamo pagati di tasca nostra visti i pochi dollari di buono per mangiare (7$ per la colazione, 10$ per pranzo e 15$ per la cena, spendibili esclusivamente all'Holiday Inn dove la sola colazione a buffet costava 17$ + tasse..."
Punti negativi: "volo in ritardissimo e cibo a pagamento"
Punti negativi: "Such a downgrade from other airlines! Awful! They board backwards. Usually the back seats board on the plane after the special needs people. Makes more sense, people are out of the way. My water was poured into a cup from a big water battle. I like how Jetblue gives me a personal water bottle and a variety of snack option. I was given a "snack mix" on this flight which was not good. I hated this flight and there were NO televisions, or usb ports to charge phones. Never again. They didn't even have enough room for carry on bags for everyone. Thank god I packed light and didn't need to use that option. Good to know United Airlines has crappy everything."
Punti positivi: "We liked the fact that George and Amanda were so very nice helping us when our flight was so late that we might miss our connecting flight. They assisted us getting seats on another carrier."
Punti negativi: "We didn't like that they kept changing the times we might be departing. One minute it's an hour, the next it's 2. No consistency."
Punti negativi: "All good"
Punti positivi: "Really pleasant flight. New plane I think - no window shades, it's tinted windows that change colors! They came by many times to offer water, pick up trash. We even got ice cream for dessert! Also, I have a special meal which they brought correctly (have had airlines mess it up which is crummy on a long plane ride). Also, great in flight entertainment on the screens (no need to use personal devices), lots of recent movies like Guardians of the Galaxy and Fantastic Beasts and Where to Find them. Was also surprised to find guided meditations from Headspace which helped me get to sleep! Overall, loved it and would definitely fly again."
Punti negativi: "My bag did not show up at my destination, but I think it will soon. I like that their automated system is sending updates every 6 hours and I can call anytime as well. Fingers crossed it turns up :)"
Punti positivi: "Spazio per le gambe leggermente maggiore rispetto al volo di andata operato da Lufthansa, schermo per l'intrattenimento e scelta di film/serie tv molto buoni."
Punti negativi: "Inaccettabile che le hostess siano scortesi e rispondano in modo brusco a domande (tipo dove si trovano le toilette) fatte con gentilezza! Viaggio tantissimo, ma non mi era mai capitato, neanche nelle low cost, che passando con il carrello delle bevande, la hostess sbraitasse "Something?" ai passeggeri, quasi correndo, e che sembrasse addirittura scocciata se viene fermata per dell'acqua!! Pessima impressione, che ha reso ancora più sgradevole un red-eye flight che già di per sè non è un'esperienza piacevole."