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Punti positivi: The crew were really friendly and made sure we were looked after.

Punti positivi: Food and crew were good

Punti negativi: The seats recline back so far that it really intrudes into the space of the person behind you. At one point the guy in front of me reclined back so far and fast it slammed my eReader and spilled my coffee. Also the touch screen media app does not work well on Lufthansa.

Punti positivi: The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!

Punti negativi: It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight.

Punti positivi: Great flight and food options.

Punti negativi: The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this

Punti negativi: Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. We had to wait 3 hours in the customer service line before we were told we could not fly out until the next day, which caused me to miss work (even though I gave an entire day as a buffer).

Punti positivi: I didn't like that my bag wasn't delivered from Frankfurt to Barselona

Punti negativi: Paying more attention to bags transportation between plains

Punti positivi: These ladies work hard on this plane. They were checking on you and serving food or drink every hour. Always polite and accommodating. The seats are very comfortable and roomy. Great selection of entertainment. I would highly recommend.

Punti positivi: Fantastic crew!

Punti negativi: Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats.

Punti positivi: amazong

Punti positivi: Crew was awful. Grumpy and not friendly. They hate their customers especially children.

Punti negativi: This was my worst experience on any Lufthansa flights. Worst ever!

Punti positivi: New-ish aircraft

Punti negativi: Prompt departure; better food/snacks.

Punti positivi: Not much went well, sorry

Punti negativi: Because of bad logistics, the flight from CDG to FRA was delayed and therefore i missed my connection to AUS. Lufthansa personnel could have helped me make the second flight but didn't bother. I was rebooked on another flight through IAH which defeats the purpose of choosing a direct flight.

Punti negativi: Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom.

Punti positivi: Convenient seats in A-380

Punti negativi: Drinks were good, but food was bad

Punti negativi: Food

Punti negativi: Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes.

Punti negativi: Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes.

Punti positivi: Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight

Punti positivi: Food and crew were good

Punti negativi: The seats recline back so far that it really intrudes into the space of the person behind you. At one point the guy in front of me reclined back so far and fast it slammed my eReader and spilled my coffee. Also the touch screen media app does not work well on Lufthansa.

Punti negativi: Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom.

Punti positivi: Nothing. This was the worst experience ever

Punti negativi: This flight was booked with an unrealistic connection time. The second flight was missed and we had to buy another ticket to get to our destination.

Punti negativi: I had to pay to check my carry on when there was more than enough space in the cabin. It’s a rip off to be honest. My first experience with European airlines and this was the worst. It was uncomfortable as well

Punti positivi: Personale grntile.

Punti negativi: Ritardi, prezzi e fastidio in cabina

Punti positivi: Il modo scorreto e arrogante del personale

Punti negativi: Gente razzista

Punti positivi: Crew was awful. Grumpy and not friendly. They hate their customers especially children.

Punti negativi: This was my worst experience on any Lufthansa flights. Worst ever!

Punti positivi: The crew were really friendly and made sure we were looked after.

Punti positivi: Food and crew were good

Punti negativi: The seats recline back so far that it really intrudes into the space of the person behind you. At one point the guy in front of me reclined back so far and fast it slammed my eReader and spilled my coffee. Also the touch screen media app does not work well on Lufthansa.

Punti positivi: The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased.

Punti negativi: Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have.

Punti positivi: Very Organised and punctual

Punti positivi: Great flight and food options.

Punti negativi: The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this

Punti positivi: Lufthansa always great. Comfortable seats, good and safe service.

Punti negativi: Nothing

Punti positivi: Crew excellent...seats small and not too comfortable for business class.

Punti positivi: The crew was really wonderful. They went the extra mile- pun intended- to make sure me and my family were comfortable. They were especially kind to my daughter. The plane was also great, very clean and well equipped. The 8 hours from Munich to JFK flew by very quickly.

Punti negativi: Over 2 hours late, and this flight has been late 6 of the last 7 days

Punti negativi: Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom.

Punti negativi: I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it.

Punti positivi: The crew were really friendly and made sure we were looked after.

Punti positivi: Crew was competent

Punti negativi: The plane was hot the entire flight

Punti negativi: I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals

Punti negativi: Food

Punti positivi: My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip.

Punti negativi: I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer

Punti negativi: Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes.

Punti positivi: Service

Punti negativi: Delay for both leg trip.

Punti positivi: These ladies work hard on this plane. They were checking on you and serving food or drink every hour. Always polite and accommodating. The seats are very comfortable and roomy. Great selection of entertainment. I would highly recommend.

Punti negativi: Meno comprensibili, e non sono disponibile in caso in incomprensione

Punti positivi: so

Punti negativi: Improve comfort in meetings and more space ..

Punti negativi: Worst plane I've ever flown on, so uncomfortable!

Punti positivi: The crew was very good.

Punti negativi: The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury.

Punti negativi: I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it.

Punti negativi: I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals

Punti positivi: Convenient seats in A-380

Punti negativi: Drinks were good, but food was bad

Punti negativi: Flight from Berlin to Frankfurt was late, but I made my connecting flight to Amsterdam.

Punti negativi: Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. We had to wait 3 hours in the customer service line before we were told we could not fly out until the next day, which caused me to miss work (even though I gave an entire day as a buffer).

Punti positivi: The crew

Punti negativi: More support

Punti positivi: Crew excellent...seats small and not too comfortable for business class.

Punti positivi: Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!

Punti negativi: Boarding could be a little bit more organized

Punti positivi: Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful.

Punti negativi: Every thing should be replaced starting with the crew.

Punti positivi: Convenient seats in A-380

Punti negativi: Drinks were good, but food was bad

Punti positivi: Crew was awful. Grumpy and not friendly. They hate their customers especially children.

Punti negativi: This was my worst experience on any Lufthansa flights. Worst ever!

Punti positivi: Nothing

Punti negativi: Everything

Punti positivi: Aircraft and crew

Punti negativi: Food

Punti positivi: Crew excellent...seats small and not too comfortable for business class.

Punti positivi: Fantastic crew!

Punti negativi: Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats.

Punti positivi: The crew were really friendly and made sure we were looked after.

Punti positivi: My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip.

Punti negativi: I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer

Punti positivi: Free entertainment, excellent food

Punti negativi: Cabin was too warm; unable to adjust air at seats

Punti positivi: Everything except delay

Punti negativi: Nil

Punti positivi: Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!

Punti negativi: Boarding could be a little bit more organized

Punti positivi: The crew was friendly

Punti negativi: Maybe not have my luggage lost and get rebooked to a later flight for no reason

Punti positivi: The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased.

Punti negativi: Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have.

Punti negativi: I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals

Punti negativi: Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes.

Punti positivi: Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!

Punti negativi: Boarding could be a little bit more organized

Punti positivi: Lufthansa always great. Comfortable seats, good and safe service.

Punti negativi: Nothing

Punti positivi: Nothing

Punti negativi: Everything

Punti positivi: Aircraft and crew

Punti negativi: Food

Punti positivi: My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip.

Punti negativi: I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer

Punti positivi: Nothing much to say. The crew was polite, kind and professional.

Punti negativi: nothing.

Punti positivi: Fabulous service

Punti negativi: Not a thing

Punti positivi: Everything except delay

Punti negativi: Nil