Trova voli economici da Roma per Pittsburgh

"It took an hour for our luggage to arrive on the carousel. Everything else was fine. But I’ve never had to wait so long for my luggage. At the end of a very long travel day it was not what I would have hoped for."

Punti positivi: "Felt safe withe the cleanest of the plane"
Punti negativi: "Price"

Punti negativi: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."

Punti positivi: "Very uncomfortable seats and careless crew"
Punti negativi: "The worst food and service ever. Very disappointed"

Punti positivi: "the “salad” lunch before landing was excellent"
Punti negativi: "a cleaner plane and the second lavatory upfront was minuscule"

Punti positivi: "Crew was nice"
Punti negativi: "All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens"

Punti negativi: "Bigger plane."

Punti positivi: "Amazing crew"

Punti positivi: "Amount of food!"
Punti negativi: "Quality of food!"

Punti positivi: "Crew was friendly"
Punti negativi: "Food was not good"

Punti positivi: "The seat was horribly crunched, especially for the 6'4" guy sitting next to me"
Punti negativi: "the only complaint is the inadequate space in the seat for 9 hours. In the connection flight from Detroit to Denver I sat in Comfort + and it was great."

Punti negativi: "The customs and border inspection station in Atlanta is an absolute disaster."

Punti positivi: "The crew was great"
Punti negativi: "No video screens, the choice of snacks is very weak"

Punti positivi: "Good movies; nice crew"

Punti positivi: "Pre-Boarding was very good"
Punti negativi: "Meal service and trash pickup was poor. When meals were served, within 15 minutes food tray pickup was rushed making me feel like I had to cram the food down my throat. I did not and there was no further trash pickup for several hours. I initiated the attendant lamp and no crew responded."

Punti negativi: "Better screens for in-flight movies. More legroom or upgrade options."

Punti negativi: "Perfect"

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "Flight was smooth and fast."
Punti negativi: "Run from gate G to gate C was very tight especially since the first flight was late."

Punti negativi: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"

Punti positivi: "THe crew was super"
Punti negativi: "Confort no good very tight seats Movies hard to understand Announcements hard to hear"

Punti positivi: "Arrived ahead of time"

Punti positivi: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
Punti negativi: "No enough carry on baggage space"

Punti negativi: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"

Punti positivi: "The entire process was easy and seamless. The flight staff was professional and accommodating. Free liquor. Great food."

Punti positivi: "Microphone in seat 31 E (isle seat) did not work. It has a short in it."

Punti positivi: "Not much, hardly anything"
Punti negativi: "The service in First Class, absolutely terrible"

Punti positivi: "The time and the cabin crew were helpful"
Punti negativi: "There was nothing to not like"

Punti negativi: "Very cramped for overseas flight Coffee is never hot, never served in timely fashion"

Punti negativi: "Nice pillows, eye covers"

Punti positivi: "The plane was newer and the flight itself was good"
Punti negativi: "Poor service onboard. Flight attendants showed little care and were curt. Ordered halal meal but were given vegetarian. It was bland and tasteless. My wife ordered drinks that never came. The armrests were stationary adding to the discomfort. Unfortunate how the international service experience is so much worse than domestic."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Late, crowded, bumpy"

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti negativi: "Not being to check our tickets on line"

Punti negativi: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."

Punti positivi: "Seat 2G Orderly boarding and plane clean"
Punti negativi: "Asked to have all the food (appetizer, main course, etc) served together , as they advertise, but was told that service wasn't available. Ordered dinner, was almost as tasty as a Stouffers meal (it was some type of glop of lamb). 7 hours into flight the menu advertised a warm chocolate chip cookie, asked for one was told they THOUGHT they were out, came back about an hour later said the found one, but it wasn't warm, so I passed (not a real fan of eating food they found) About 8 hours into flight , the attendant said out of the blue that they were sorry about not providing the meal all together as requested, but that the other attendant didn't know they offered that service."

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti positivi: "Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it."
Punti negativi: "The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats."

Punti positivi: "Courteous staff, boarding process was okay once it got started."
Punti negativi: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."

Punti positivi: "very short flight, flight was comfortable"
Punti negativi: "Plane was small so carry on space was at a premium, but everything fit"

Punti positivi: "That I was able to sit next to my husband"
Punti negativi: "Everything else."

Punti negativi: "Ottimo"

Punti positivi: "The crew positive attitude"
Punti negativi: "We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,... Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "The crew was cranky at the beginning of the flight."
Punti negativi: "More space!"

Punti negativi: "Frankfurt airport is too big. Allowing only an hour for a connecting flight is not enough time. I would never do that again especially if your with a handicapped person"

Punti negativi: "I am a very experienced international traveler with approximately 25 countries visited and many of them multiple times. This flight set my new benchmark for a international coach flight. Staff were professional, friendly and accommodating. Great leg room and entertainment. Even the in flight meal and snacks were good. I was not looking forward to my domestic connection with Delta. Unfortunately, Delta met my anticipated expectation. US based carriers could learn a lot from Lufthansa."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "Priority boarding for families was easy."
Punti negativi: "The tv monitors didn’t work great. The touch screens reacted very slowly, causing a lot of annoyance. My husbands didn’t work at all."

Punti positivi: "Booked a flight to Italy in economy section and was worried that it would be a difficult and uncomfortable flight. However it exceeded my expectations and never felt that I was in the economy section. They provided excellent service and made sure you were comfortable and attended to. Would recommend"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "The food"

Punti positivi: "The crew is always pleasant and friendly. The in-flight entertainment is great and the food is good too."
Punti negativi: "The Lufthansa rep at the Rome airport did not try to accommodate me when I asked to change my flight. My daughter was flying on a later flight and in order to travel together I asked if there was any way one of us could switch. Before even looking she said NO, there is no way. I know that it can be"

Punti positivi: "Amazing crew. Took care of people in every possible way and were concerned about their comfort. The food and drinks were above and beyond. Other airline CEO’s should fly Lufthansa and find out what they need to do to impress their customers. side pockets beneath the windows are great to have."
Punti negativi: "The only thing I can say is the seating on a long flight needs a little more room. When the person in front lets their seat back it gets to be a little cramped."

Punti negativi: "My luggage did not make it"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "Nice crew, good drinks."
Punti negativi: "Would prefer a vegan sandwich option for the short flight."

Punti positivi: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."
Punti negativi: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "Service was great. Seats were spacious and comfortable. Smooth plane ride."

Punti positivi: "Comfortable seats, pleasant service"

Punti negativi: "Voli in ritardo"

Punti positivi: "Hate today but they do it better thanUS airlines."
Punti negativi: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."

Punti positivi: "Crew were excellent!!!"
Punti negativi: "Se headline"

Punti positivi: "I was on exit place so there were a lot of room space. Flight was only 1 hour."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Good service, decent food, nice entertainment options and it's nice not to feel like the airline thinks it's doing you a favor by letting you fly with them."

Punti positivi: "The boarding was smooth and efficient. We left and landed on time a very good flight."

Punti negativi: "Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Leg room"
Punti negativi: "No internet"

Punti negativi: "Troppo freddo"

Punti positivi: "Very nice airline! Hundreds of movies to choose from, nice hot meals served twice on international flight with top end, complimentary alcoholic beverages. Little bassinets for babies to sleep in."
Punti negativi: "Very tight space in economy seats"

Punti positivi: "nice sevice"
Punti negativi: "I asked a bald headed steward for an additional chocolate and he said he was saving for first class. come on poor customer service"

Punti positivi: "nothing"
Punti negativi: "Flight got delayed 9 hours."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Crew is excellent, polite and personal!"
Punti negativi: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Punti positivi: "Terrific hot breakfast in bus. class"
Punti negativi: "Window did not darken like the others."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti negativi: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Punti positivi: "The crew."
Punti negativi: "The time between flights."

Punti positivi: "Loved the smooth ride."
Punti negativi: "Bathroom was pretty nasty"

Punti negativi: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Punti positivi: "very nice crew"
Punti negativi: "my baggage was lost"

Punti positivi: "No delay and nice staff"

Punti positivi: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Punti negativi: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Punti negativi: "Troppo ritardo"

Punti positivi: "The flight crew was so friendly and the food was really good."

Punti positivi: "My seat"
Punti negativi: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Punti positivi: "Best airline in the business quick efficient and outstanding service What else can you say"

Punti positivi: "Light snack and complementary wine"

Punti positivi: "Employees were very friendly"
Punti negativi: "The seats were very small"

Punti negativi: "Nothing special"

Punti positivi: "Crew was awesome"
Punti negativi: "."

Punti negativi: "Still waiting to board after missing this connection had to be booked on another airline"

Punti positivi: "Good flight, arriving well on time."

Punti positivi: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Punti negativi: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Punti positivi: "kLM staff was great."

Punti positivi: "Great food"
Punti negativi: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Punti positivi: "Fast boarding"
Punti negativi: "The entertainment system wasn’t working for the whole 10 hour flight."

Punti negativi: "We did not get two of baggage at the destination."

Punti negativi: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Food was just fine, movie selection very good"
Punti negativi: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Punti negativi: "Food"

Punti positivi: "Good information and helpfil boarding."
Punti negativi: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Punti positivi: "Booked extra room seat which gave me good room for seating"

Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Punti positivi: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Punti positivi: "Decent seat size. Sorta slept the whole flight."

Punti negativi: "Crowded seating, wake-up for breakfast service two hours before arrival"

Punti positivi: "Helpful and smiling cabin crew."

Punti positivi: "Nice seats, comfortable."
Punti negativi: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Punti negativi: "Nothing."

Punti negativi: "magazines very dog eared and some badly torn"

Punti negativi: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Punti positivi: "Same as above"

Punti positivi: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."

Punti positivi: "crew was pleasant"
Punti negativi: "boarding was chaotic"

Punti positivi: "Row of seats to myself. Free coffee."
Punti negativi: "Coffee refill."

Punti negativi: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."

Punti positivi: "Made it"
Punti negativi: "Nothing in particular"

Punti positivi: "The crew was very nice , and very comfortable seats ."
Punti negativi: "Everything was great"

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti positivi: "Terrible coordination between SAS and United Airlines. Two bags missing, could not find boarding pass of baby, despite us showing them on the SAS website their check in details!"
Punti negativi: "Not losing our bags and delaying our boarding massively despite us having completed information in advance on SAS website. United Airlines inability to assign seating all the way through, throwing their hands in the air and blaming SAS, while SAS did exactly the same thing about United."

Punti positivi: "Nice interiors, relatively new airplanes, and very professional staff"
Punti negativi: "Limited food ans beverage selection, and alcohol is served with an additional cost"

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti negativi: "Don't remember this flight"

Punti positivi: "tutto"

Punti positivi: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Punti negativi: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."

Punti positivi: "The only thing that saved the flight was a good crew and decent food."
Punti negativi: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."

Punti negativi: "When I booked the flight, it did not say that I was not allowed to check any bags. My wife and I had one each, and it costed us €140 total to bring the luggage. If I had known there was a slightly more expensive ticket that would have allowed us to check a luggage each, I would of course have chosen that. Very poor information provided."

Punti positivi: "Fair leg space, kind stewards."
Punti negativi: "It would be nice if they could offer some snacks or something to drink. Seems to be higher quality than low costs, so they could afford to offer that."

Punti positivi: "Great flight. Wonderful staff. No turbulence!"

Punti positivi: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Punti negativi: "I didn't like that they tried to sell stuff on the plane."

Punti negativi: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."

Punti positivi: "Cheap, more than basic, and comfortable. No major complains."
Punti negativi: "The o my thing that could be improved is a lrger selection of movies, and better food. Food is acerage compared to everything else."

Punti positivi: "Crew were good. Plane new and clean."
Punti negativi: "I think the only free drinks are tea and coffee."

Punti positivi: "Smoothest landing I've ever experienced."
Punti negativi: "I missed the refreshments, if any were served at all. Granted I was tired and probably dosed off during that part of the flight."

Punti positivi: "Very helpful crew. Goes out of the way to be helpful certainly in the transatlantic part of the flights. Entertainment is excellent."
Punti negativi: "Food taste is terrible. They did accommodate us in getting vegetarian diet. However, online means to do this was impossible. Choices were not provided when we tried to do seat selection. In fact the web site gave wrong information that there are no meals offered even for the selection of the transatlantic flights. Toll free number calls were put on hold over an hour without success. Eventually chat worked. In the flight segment within Europe they do not even offer water for free. Charging 3 Euros for a small can of water/soda is a rip off."

Punti positivi: "Boarding should be done like this on all airlines"

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti positivi: "Good flight attendants and a plus for the early arrival."
Punti negativi: "The lack of lounge access at the airport in Rome (Fiumicino). Not receiving any food/snacks on a three hour flight is quite poor."

Punti negativi: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."

Punti negativi: "Bag drop line was over 45 min. Only 2 attendants. Flight was late taking off. Baggage fee was outrageous. Site said 1 free bag, but that is carry on only. Checked bag was €70!!!! The flight was only $85."

Punti positivi: "A340 just had a remodel. No media boxes installed under the seats taking up foot room"

Punti negativi: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."

Punti negativi: "While boarding, a crew member neglect to help me finding space on the bins for my carry on luggage with a very rough answer. However same crew member kindly attend people coming next to my wife and me. During the rest of the flight no one even direct us a single word. Seems that SAS crew's attention depend on your ethnicity."

Punti positivi: "The free, in-flight movies, the in-fight dinner, and the friendly, multi-lingual staff were GREAT commodities."
Punti negativi: "I was in economy/SAS Go class, so it was nearly impossible to get more than one or two hours of sleep on a long flight, (i.e. about eight hours). Maybe they should reserve the seats with extra leg room for those who actually need it, and have the seats recline even further."

Punti positivi: "The flight attendants were good at checking on the needs of the passengers"

Punti positivi: "Everyone was friendly and helpful."
Punti negativi: "Would have liked more options for Movies."

Punti negativi: "SAS overbooked the flight and changed our entire group's seats. The attendant at the front desk was very rude during this whole process. We eventually got middle seats in the middle row. During the flight, the flight attendant forgot to give my friends their meals but everyone sitting around them received meals. When we used the overhead button to inform them of this discrepancy they didn't respond for over 30 minutes. We eventually found someone in the aisle that was able to help get the attention of the flight attendant. The overall interaction with the flight attendants was terrible. There is no such thing as customer service with this airline company."

Punti negativi: "I asked for a second glass of water and the flight attendant told me I had to buy a bottle. Also, the flight departed one hour late."

Punti positivi: "Good entertainment options on board. Helpful crew and good snacks."
Punti negativi: "I didn't find an option to request special meal online. The only way was to call customer care which wasn't available at all times."

Punti positivi: "Flight was short."

Punti positivi: "Great flight all went well,"

Punti negativi: "A very fat man seated next to me and occupied half my seat, very uncomfortable!!!"

Punti positivi: "Not enough space to store items."

Punti positivi: "We were in coach and it was comfortable and the food was good. The crew was helpful and pleasant. Entertainment options were great."
Punti negativi: "I have never been on a trans-Atlantic flight before that did not include wine and liquor! Surprising."

Punti positivi: "There was sufficient entertainment and food"
Punti negativi: "Shamelessly disorganized at all departures, the staff was rude, very rude on land and in flight. I will not fly SAS again. I rather pay more."

Punti positivi: "Small but very efficient airport Pilot actually flew lo for a period of time to enjoy the view of a Russian village and fjords and glacier"

Punti negativi: "I could not check in online for this leg of the trip and so could not simply go to a baggage drop line. The company handling checkin dealt with 4 or 5 airlines. It was not clear from iceland air website that i had to checkin with SAS. First stood in line for iceland air then had to go stand in line again for company handling SAS. Spent way too much time online doing this. Otherwise trip was fine."

Punti negativi: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"

Punti negativi: "The food options need improvements. The portion and items are not tasty or plentiful."

Punti positivi: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Punti negativi: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."

Punti negativi: "That I didn't make it to Chicago the day I planned. My first leg had computer issues in Rome which pushed the flight back 4 hours which then made me miss my connecting flight. Had to stay a night in Copenhagen and fly out at 1540 the next day."

Punti positivi: "Efficiency, confidence, promptness"

"They just let people fly without properly using the required mask"

Punti positivi: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"

Punti positivi: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Punti negativi: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"

Punti negativi: "Seat recline was broken- wouldn’t hold position."

Punti positivi: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Punti negativi: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."

Punti positivi: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "Flight was on time."
Punti negativi: "In flight complimentary food and drink service could have been better."

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti negativi: "There was no entertainment available."

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Entire trip was easy and comfortable."

Punti positivi: "Perfetto."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "The crew"
Punti negativi: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Punti positivi: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Punti negativi: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"

Punti negativi: "Food"

Punti positivi: "The staff were very helpful and professional."
Punti negativi: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Punti negativi: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti negativi: "Tiny uncomfortable seats."

Punti negativi: "My luggage was lost in Paris. Now I need to wait still."

Punti positivi: "More experienced, professional crew, better food and service."
Punti negativi: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."

Punti positivi: "On time."
Punti negativi: "Did not seat together passengers, although booked and checked in at the same time."

Punti positivi: "Great food (Economy class). Good Service"
Punti negativi: "Not enough bathrooms on Economy class area due to aircraft design."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "Personnel"
Punti negativi: "Nothing"

Punti positivi: "Nothing"
Punti negativi: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Punti positivi: "I liked the crew, they were professional and tried their best"
Punti negativi: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti positivi: "Nithing"
Punti negativi: "They were unfreindly and rude."

Punti positivi: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"

Punti positivi: "Fine for a 45-50 minute regional flight."
Punti negativi: "Wouldn’t be great for long-haul flights."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Plenty of seat space"
Punti negativi: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."

Punti negativi: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"

Punti positivi: "The food, entertainment, and service. Waited for me after almost missing my flight."
Punti negativi: "Nothing."

Punti positivi: "Nothing special"
Punti negativi: "They start serving late the apperitif before taking off and take it back right after."

Punti positivi: "The crew, the service, the food and beverages"
Punti negativi: "The 3 hours delay"

Punti positivi: "Todo muy bien Volvería a viajar con ellos."

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Punti negativi: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."

Punti positivi: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Punti negativi: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"

Punti positivi: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Punti negativi: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."

Punti positivi: "Nothing"
Punti negativi: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"

Punti positivi: "Crew was great"
Punti negativi: "Not enough food"