Trova offerte per voli da Aeroporto di Roma-Fiumicino a Brasile

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again."
Punti negativi: "Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea."

Punti positivi: "Food was really hot & good customer service"

Punti positivi: "The crew was amazing. They left snacks and drinks out in between service."

Punti positivi: "Crew was very nice, appreciated that they came by with water often"
Punti negativi: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "Ok"
Punti negativi: "Flight was late"

Punti negativi: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."

Punti positivi: "Crew was amazing. Good movie selection. Pretty comfortable."
Punti negativi: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."

Punti positivi: "Loved the crew from Zurich to sf. Amazing service"

Punti negativi: "Arrive on time Zurich"

Punti negativi: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"

Punti positivi: "Outstanding service by the crew."
Punti negativi: "Seats in economy area little cramped"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Punti negativi: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti negativi: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."

Punti positivi: "Everything"

Punti positivi: "Customer service is excellent."

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."

Punti negativi: "Delayed again"

Punti positivi: "Boarding music"
Punti negativi: "Changed our seats after check in"

Punti positivi: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."

Punti positivi: "He service was fantastic."

Punti positivi: "Stewards were friendly; snacks were good"
Punti negativi: "Nothing"

Punti positivi: "Basically the worst flight ever"
Punti negativi: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"

Punti positivi: "It was very efficient and the staff was very nice. The line was long but fast. The seats have quite the lean which made it easier to lie back. Getting Swiss chocolate is always a plus."
Punti negativi: "The seats weren’t as comfortable or fluffy but it was a short flight so it can very well be overseen."

Punti negativi: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"

Punti negativi: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."

Punti positivi: "always enjoying my swiss flights. Thanks guys good job"

Punti positivi: "Flight was fine! Snack and beverages were good. However, when you buy the ticket for the international flight, what they don’t tell you is the extra €40- FORTY EURO you will spend to check a not big bag. For this reason I would fly with another airline next time."
Punti negativi: "Extra fees for checked bags"

Punti negativi: "Our flight was delayed 25 minutes leaving Rome."

Punti positivi: "Service was great staff very attentive food was good and crew makes sure you are never hungry or thristy"
Punti negativi: "It was a 11 hour flight and coach seats too small to sleep"

Punti positivi: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."

Punti positivi: "See below"
Punti negativi: "We got to Rome airport 4 hours before to not miss flight! They booked us with 45 min to connect in Zurich. Then flight from Rome kept getting delayed with no explanations. We got to Zurich with 30 minutes to go. We literally ran to get to gate E. We got no help from Swiss employees and got to our gate with 10 min before flight. They said gate was closed. Went to transfer desk, next flight was next day at 1 pm. Missed very important meeting at work that I had planned around for months. Very upset and disappointed. Felt they could have helped us a lot more and got us on our flight."

Punti positivi: "I was concerned the connections would be too tight but it worked out great!"

Punti positivi: "Best services."

Punti positivi: "Good service, space for people and luggage"
Punti negativi: "Less than great food, but everyone else is the same"

Punti positivi: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."

Punti positivi: "The seat, the airport, the service"
Punti negativi: "The tight connection"

Punti positivi: "overall very satisfied"
Punti negativi: "no issues"

Punti positivi: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Punti negativi: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."

Punti negativi: "Major delay"

Punti positivi: "Aircraft clean, staff friendly and efficient"
Punti negativi: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti negativi: "We loose our flight and they didn't give us any chance to save some money on a new ticket."

Punti positivi: "The crew positive attitude"
Punti negativi: "We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,... Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "A340-600 is a wonderful plane, but economy is too cramped. The stewards do their job of feeding the "cattle", which lacks any personal service."
Punti negativi: "The terminal updates of terminal and gate notifications were wrong! If we had followed your email and gone to T3, we could have missed our flight and be worn out from changing terminals."

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "The crew is always pleasant and friendly. The in-flight entertainment is great and the food is good too."
Punti negativi: "The Lufthansa rep at the Rome airport did not try to accommodate me when I asked to change my flight. My daughter was flying on a later flight and in order to travel together I asked if there was any way one of us could switch. Before even looking she said NO, there is no way. I know that it can be"

Punti positivi: "Seat 16 B was great"

Punti negativi: "My luggage did not make it"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "The flight attendants were professional, courteous, attentive, and the only parts of this experience that made this flight bearable."
Punti negativi: "My partner and I orginially selected a window and middle seat. When we boarded the plane we were switched to the two middle seats of a 4 seat row. Honouring our original requests would have made a world of difference. If Lufthansa cannot do this much then I do not want to fly with them."

Punti positivi: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."
Punti negativi: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "Voli in ritardo"

Punti positivi: "I was on exit place so there were a lot of room space. Flight was only 1 hour."

Punti positivi: "Good seats and wonderful flight crew."

Punti positivi: "Staff was great. Service impeccable. Quick, good flight"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "Had to wait more than 30 min at SJC"

Punti positivi: "Boarding was fast and the flight attendants were very helpfu"

Punti negativi: "Troppo freddo"

Punti positivi: "Very nice airline! Hundreds of movies to choose from, nice hot meals served twice on international flight with top end, complimentary alcoholic beverages. Little bassinets for babies to sleep in."
Punti negativi: "Very tight space in economy seats"

Punti negativi: "No entertainment system."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Overall. Lufthansa is one of the top airlines in Star Alliance"
Punti negativi: "Seats in economy class. The pouches in from of the seats do not stretch enough. It is difficult to place two books!"

Punti positivi: "Nothing"
Punti negativi: "Sno excuse for delaying a flight due to paperwork. The rescheduling was chaotic"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Not much good to say about these connections when the Rome flight runs late."
Punti negativi: "Way to close connection in Frankfurt to go from Terminal A through passport control and try to make it over to terminal Z- especially during spring break with all the school groups traveling. Missed my flight from Frankfurt to Houston."

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Food is provided"
Punti negativi: "Delayed 6 hours on the plane"

Punti positivi: "I fly constantly -This was my first time on Luftansa & this is my go to airline from now on. I was flying coach & I felt like I was in first class. (Although nothing beats first class international"
Punti negativi: "N/A"

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti negativi: "I didn't like going downstairs to the bathroom. I'm sure there is a good reason why we did it. Also, the seats are too close together for a trip of that length of time."

Punti negativi: "FLight delayed causing connection lost. Had to take another flight to Milan and then drive the car to Genoa."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti negativi: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Punti positivi: "The crew."
Punti negativi: "The time between flights."

Punti positivi: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Punti negativi: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Punti positivi: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Punti negativi: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Punti positivi: "Friendly crew"
Punti negativi: "Can’t think of anything"

Punti positivi: "The friendliness of the crew"

Punti negativi: "Troppo ritardo"

Punti positivi: "The flight crew was so friendly and the food was really good."

Punti positivi: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Overall KLM experience is good"
Punti negativi: "Food quality was mediocre for a business class flight."

Punti positivi: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Punti negativi: "Not having to walk outside in Edinbur4gh to board the flight."

Punti positivi: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Punti negativi: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Punti positivi: "Helpful and kind crew"
Punti negativi: "I wish there was WiFi"

Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Punti positivi: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Punti positivi: "Light snack and complementary wine"

Punti positivi: "Crew was very friendly. Nice that wine was served without charge."
Punti negativi: "Announcements from the cockpit were hard to hear. Food has been better in past."

Punti positivi: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Punti positivi: "Crew was awesome"
Punti negativi: "."

Punti negativi: "Flight was cancelled."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Entertainment"
Punti negativi: "Food and one bathroom out of service makes an awful flight"

Punti positivi: "Excellent very good"
Punti negativi: "Everting so good ex"

Punti positivi: "Booked extra room seat which gave me good room for seating"

Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Punti negativi: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Punti positivi: "Very friendly service!"

Punti positivi: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Punti negativi: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Punti positivi: "Helpful and smiling cabin crew."

Punti positivi: "Nice seats, comfortable."
Punti negativi: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti negativi: "Long stop over at Schiphol. Too Long!!!!"

Punti positivi: "Easy airport business"

Punti positivi: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Punti negativi: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Punti positivi: "Flight was efficient enough and staff were friendly."
Punti negativi: "It was delayed quite a bit and more on-time updates would have been appeciated."

Punti positivi: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Punti negativi: "Nothing to improve"

Punti positivi: "Atmosphere, crew were very professional and friendly"
Punti negativi: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Punti positivi: "Loads of leg room"
Punti negativi: "Loved everything"

Punti positivi: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Punti negativi: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Punti positivi: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Punti positivi: "Ho chiesto di essere spostata in quanto troppo vicina ai bambini e sono stata accontentata"
Punti negativi: "7 ore di ritardo, il cibo era veramente pessimo e in atterraggio l ala destra ha avuto un preoccupante flash accompagnato da rumore strano."

Punti positivi: "KLM food and service are great"

"4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore"

Punti positivi: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Punti negativi: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"

Punti positivi: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Punti negativi: "N/A"

Punti negativi: "Staff Curtsy and overall gestures!!"

Punti negativi: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"

Punti positivi: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Punti negativi: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."

Punti positivi: "Entertainment programs"
Punti negativi: "New variety of food"

Punti positivi: "Not much, seats are super uncomfortable"
Punti negativi: "Better code sharing with KLM"

Punti negativi: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."

Punti positivi: "Check in agent extremely helpful and friendly."
Punti negativi: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."

Punti positivi: "All went right namely the seats but the luggage condition is the worst"
Punti negativi: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"

Punti negativi: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "Staff were friendly and seats in business were super comfortable."

Punti positivi: "Crew great."

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Crew was wonderful and welcoming!"

Punti positivi: "Entire trip was easy and comfortable."

Punti positivi: "Perfetto."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Crew was friendly and attentive but hard to understand"
Punti negativi: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."

Punti negativi: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"

Punti positivi: "Food was good, crew was very professional and courteous. Flight was smooth."
Punti negativi: "Coach was cramped and the video system didn’t work very well"

Punti negativi: "Engine noise in the cabin is loud."

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti negativi: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Punti positivi: "Very quiet"
Punti negativi: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"

Punti negativi: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Punti positivi: "On time."
Punti negativi: "Did not seat together passengers, although booked and checked in at the same time."

Punti negativi: "Plane left more than 40 minutes late with no explanation or apology."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "Nothing"
Punti negativi: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Punti positivi: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Punti negativi: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "The food, entertainment, and service. Waited for me after almost missing my flight."
Punti negativi: "Nothing."

Punti positivi: "The fresh bread and cheese."
Punti negativi: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"

Punti positivi: "The crew, the service, the food and beverages"
Punti negativi: "The 3 hours delay"

Punti positivi: "Staff was nice"
Punti negativi: "MD planes are old and not very comfortable."

Punti positivi: "Staff was nice"
Punti negativi: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."

Punti positivi: "None"
Punti negativi: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "Crew was welcoming"
Punti negativi: "Space between the seats was too small."

Punti negativi: "There were not noodle soup ready this time."

Punti negativi: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"

Punti positivi: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"

Punti positivi: "El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks"
Punti negativi: "At this time all worked perfect for me the way how it is."

Punti negativi: "Seats looked older generation and configuration not great"

Punti positivi: "Crew was helpful, worked to make the passengers feel comfortable."
Punti negativi: "The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip."

Punti positivi: "Super friendly crew and great seats."

Punti negativi: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."

Punti negativi: "Little late boarding and leaving. No explanation"

Punti negativi: "Check in seemed to take awhile even though when we arrived there were only a couple of people in front of us. They had multiple staff but seemed to have issues getting the computers to work or it took very long for the staff to log into the systems."

Punti positivi: "Flights were on time"
Punti negativi: "One little cookie for snack is nothing. Planes are old. Seats are uncomfortable. The movies app doesn’t work very well and it requires subtitles available for non English speakers"

Punti negativi: "The flight was late"

Punti positivi: "Good seat. Nice aircraft Helpful check in."

Punti positivi: "Yes, they did"
Punti negativi: "Nothing"

Punti positivi: "Other legs of flight were worse."

Punti positivi: "Fair"
Punti negativi: "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"

Punti positivi: "We will actually travel tonight due to cancellations and route changes. Our seats were upgraded and we were put up in a nice hotel to rest before flight."
Punti negativi: "Better communication about route change and code sharing to fix it."

Punti positivi: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Punti negativi: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."

Punti positivi: "It went with no trouble"
Punti negativi: "The inflight service wasn't great"

Punti positivi: "Nothing"
Punti negativi: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"

Punti positivi: "Seats were acceptable. Crew was competent and prompt."
Punti negativi: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."

Punti positivi: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Punti negativi: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"

Punti positivi: "Amazing crew, very comfortable seat, delicious food."

Punti positivi: "Personale bravo e servizio ottimo"

Punti negativi: "Awful service. Terrible food. The seats are so uncomfortable and the service rude."

Punti positivi: "Great airline. New Boeing 787. Very courteous crew. Nice business cabin with reclining seats and seatback IFE. Light meal served with some very good Chilean wine. As they are part of One World I used the very spacious Iberia lounge which also made the whole trip extremely comfortable"
Punti negativi: "No negatives"

Punti positivi: "The seats are comfortable, the attention of the crew is great."
Punti negativi: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."

Punti negativi: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."

Punti positivi: "Excellent thank you very much"

Punti positivi: "I liked the presentation, the effort that LATAM puts forward in general. They have great uniforms that reminds me of old airlines, in a good way."
Punti negativi: "The services is good, but they do not do it with a smile on their face. I asked for a cup of water and both times it took them about 10 minutes to get me that cup. The crew always seems to be bothered to serve the customer. There is also a big difference between services going straight to Santiago on the 787 and to Peru on the 767. I understand the plan (767) is older and that does not bother me. What bothers me is the disparity in service between the two. I received great service the first time I traveled on LATAM, ever since then they have disappointed. I do not understand what is going on with them."

Punti positivi: "Muy amable la tripuñacion"
Punti negativi: "El abordaje fue algo lento y desordenado."

Punti negativi: "Aeronave muito velha, parecia que ia desmontar no ar."

Punti positivi: "Timely, safe 3-hour flight from Punta Arenas, Patagonia, to Santiago, the capital of Chile. Fine leather seats, interesting in-flight magazine, OK seat recline and pitch. Great in-flight entertainment for as long as it was available. You can watch or listen to for free on your smartphone, tablet or laptop is a great selection of movies, TV series and music."
Punti negativi: "The flight entertainment abruptly ended about 45 minutes before landing. The flight attendant told me they had to reset it because it was not working properly (it was fine as far as I could tell). However, it was not available for the rest of the flight."

Punti positivi: "Very nice service and nice staff"

Punti positivi: "The food, entertainment, boarding and comfortable seating. The check in was great, they changed my flight and I flew direct. It wa really good."
Punti negativi: "The crew was really rude to me"

Punti positivi: "Menu for dinner and breakfast Nice designed heavy-duty plastic fork and knife Extremely comfortable blanket Meals were tasty"
Punti negativi: "As always in last class, no leg room."

Punti negativi: "Latam screwed my son in law, pregnant daughter, and 2 year old grandson. Due to a delayed Latam flight, they missed all international connections. They were stuck in Santiago for 4 days with no help from Latam. Their bags were lost by the airline. NOBODY behind the counters took responsibility to help get them home!! Their passports, credit cards and money were all stolen during this 4 day period."

Punti positivi: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Punti negativi: "There was a 1hour delay leaving Chile, but they made up some time in the air."

Punti positivi: "The crew service is excellent: prompt, efficient, and friendly. The free streaming inflight entertainment to use on your smartphone, tablet or laptop is a very nice feature on a 3-hour plus flight. The food for sale onboard is tasty and fresh. In my experience most domestic flights operated by Latam are on time."
Punti negativi: "Latam crams its single-aisle Airbus fleet with one or two rows of seats too many: the seat space is crammed. The exception are the first three rows and exit rows, for extra pay or free for elite passengers. The first three rows have power outlets -nice and useful to watch streaming movies without draining your smartphone battery."

Punti positivi: "The crew was professional and friendly."

Punti positivi: "Despite being closed out of my flight, LATAM made it relatively inexpensive to change my flight to the next day. But, flying on other airlines out of Santiago, there is really no need to close the flight one hour before flight time. This is a LATAM policy only. I should have been on that flight. My return flight was delayed 3 hours. Go figure."
Punti negativi: "Arrived 50 min before flight, but it was closed and was forced to pay a change fee and arrive 2 days later to Easter Island. There was still plenty of time for me to make that flight, but LATAM's policy of closing flights 1 hr before flight time really screwed me."

Punti positivi: "Ticketing and boarding were well executed."
Punti negativi: "The service was slow and not very helpful."

Punti positivi: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."

Punti positivi: "LA TRIPULACION"
Punti negativi: "EL EQUIPAJE NO LO MANDARON HASTA DESTINO FINAL Y SE PERDIO"

Punti negativi: "Abbiamo dovuto pagare una tassa di 170USD a testa non segnalataci da nessuno"

Punti negativi: "Boarding process was a mess. Not a smooth process at all."

Punti positivi: "Short flight, everything on time"
Punti negativi: "As we had two lines for boarding and only one lady attending us, boarding was kind of messy"

Punti positivi: "Cabin crew excellent!"
Punti negativi: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"

Punti positivi: "The steward/ stewardesses always great."
Punti negativi: "Tasteless food except for the desserts."

Punti positivi: "The planes were new and immaculate, seats were comfortable, we were welcomed by the flight crew upon embarking, and there was a wonderful selection of entertainment."
Punti negativi: "The food selection was rather light, especially for those with celiac issues and or vegetarian."

Punti positivi: "Staff was nice but still in an airplane not moving"
Punti negativi: "Waiting and no contact as no cell phone or internet conection to inform hotel you are not going to arrive in time to use their room"

Punti positivi: "Bello il servizio di entertainment direttamente sul proprio dispositivo."
Punti negativi: "Un bambino ha pianto tutto il tempo correndo per il corridoio. Troppo permissivo l'equipaggio di bordo."

Punti negativi: "Food was horrible. Justo a sort of cupcake as breakfast."