Trova offerte per voli da Roma a Adelaide

Punti negativi: "Flight was a little long!"

Punti positivi: "Crew was good"
Punti negativi: "Tvs don’t work. Uncomfortable seats"

Punti positivi: "The food its disgusting"
Punti negativi: "Better service and better food"

Punti positivi: "The flight was on time"
Punti negativi: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"

Punti positivi: "Really good"

Punti positivi: "Great service, as always. Very comfortable flight."
Punti negativi: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"

Punti positivi: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."

Punti positivi: "much better than average food"
Punti negativi: "shorter length flight but maybe little can be done,"

Punti positivi: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Punti negativi: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."

Punti positivi: "Not-so-full flight meant we could move about and choose more comfortable seats."
Punti negativi: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."

Punti positivi: "courteous service and a clean modern airplane"
Punti negativi: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."

Punti positivi: "Staff, service,"
Punti negativi: "Legroom, seat comfort, very long flight"

Punti positivi: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."

Punti positivi: "In-flight crew was excellent."

Punti positivi: "Good movie selection, very friendly crew"

Punti negativi: "Lost baggage maybe in Rome airport Conbecting flight qatar to vueling was worst"

Punti positivi: "Faultless as per usual QA flights"

Punti positivi: "great service from flight attendnants."
Punti negativi: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."

Punti positivi: "Crew was excellent."
Punti negativi: "Food."

Punti positivi: "I loved the service. All of the attendants were really nice and helpful."
Punti negativi: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."

Punti positivi: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Punti negativi: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."

Punti positivi: "Terry was wonderful"
Punti negativi: "N/A"

Punti positivi: "B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day."
Punti negativi: "Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided."

Punti negativi: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"

Punti positivi: "Staff worked fast to feed and water everyone."

Punti positivi: "Qatar is a reliable airline."
Punti negativi: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."

Punti positivi: "The service was impeccable, flights on time and the transfer easy!"

Punti positivi: "Everything"

Punti positivi: "Great cabin crew"
Punti negativi: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"

Punti positivi: "Crew courtesy, exceptional service"

Punti positivi: "All around a great experience."
Punti negativi: "The internet worked for like 2 minutes and then said my time was up, even though I was supposed to get 15 minutes for free or something."

Punti positivi: "Not much except the on board crew are nice."
Punti negativi: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."

Punti positivi: "All"
Punti negativi: "None"

Punti positivi: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"

Punti negativi: "Food."

Punti positivi: "Everything"
Punti negativi: "Long hours from Doha to Atlanta"

Punti positivi: "Superiore rispetto alle Business europee. Incredibili le operazioni di chekin: - addetti Qatar Airways raccolgono le valigie direttamente dal taxi e le portano al check-in - immigration con coda separata e nell'attesa drink e cibo - lounge fra le migliori mai viste con self service e servizio al tavolo - comodissimi gli aerei ma qui siamo nella norma - attentissimo il servizio a bordo"
Punti negativi: "Nulla di negativo da segnalare"

Punti negativi: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"

Punti negativi: "in flight entertainment interface can be improved to be more user friendly."

Punti positivi: "Their food and crew was good."
Punti negativi: "Seats are very small now and the entainment system was all messed up that day for the whole plane. We were trying to watch something else and system was playing something else."

Punti positivi: "Comfortable seat and good service"
Punti negativi: "None"

Punti negativi: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"

Punti negativi: "no one came to help even after asking for assistance"

Punti positivi: "Schermo non funzionante"
Punti negativi: "Poche informazioni sul ritardo"

Punti positivi: "Tutto, aereo , personale, imbarco, intrattenimento, cibo."
Punti negativi: "Le informazioni a Doha del ritardo volo sono comparse sul tabellone a meno di mezz'ora della prevista apertura gate. Comunque nessun problema, Aereoporto confortevole e dotato di wi-fi gratis per chi vola con Qatar."

Punti positivi: "Servizio del personale ottimo, prezzo buono. Ottimo cibo."
Punti negativi: "Aereo datato, poco spazio tra i sedili, intrattenimento multimediale nullo e per un volo così lungo oggigiorno uno se lo aspetta, tant'è che da Doha a Krabi tutt un'altra cosa. Eppure le ore di volo sono simili."

Punti negativi: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."

Punti negativi: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."

Punti positivi: "The food on the way back to the United States was excellent. The flight attendants were very friendly and helpful."
Punti negativi: "The good on the way to Cape Town was deplorable. Some of the seat back entertainment centers were malfunctioning while trying to watch movies. They would stop and move forward of their own accord."

"Cibo nella norma è intrattenimento vdeo di bassa qualità"

"La miglior compagnia aerea"

"La miglior compagnia aerea Sempre una garanzia"

"They claimed no fees to change ticket flight yet they made me pay 400 dollars to change the flight date. Very very very expensive for no reason."

Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."

Punti positivi: "The crew was wonderful. The food was excellent.the seats was comfortable."
Punti negativi: "The whole boarding process was lengthy and totally unnecessary with the extra steps"

Punti positivi: "Business class on Emirates is always top-class. Very comfortable. Friendly crew. Easy boarding and disembarking. Good drinks. What's not to like?"
Punti negativi: "Food was a less impressive menu due to COVID, more like what you'd get in economy class. But we can't blame the crew for not wanting to do close-up personal service like in the past, during a pandemic. We enjoyed another drink to make up for the lower quality food!"

Punti positivi: "amazing and the airport is awesome"
Punti negativi: "good"

Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."

Punti negativi: "The entertainment system did not work properly"

Punti negativi: "Niente"

Punti positivi: "Entertainment in plan .. airport facilities"
Punti negativi: "Staff in chick in only no staff .. staff in plan ignoring most of passengers except the rude passenger to stop fighting"

Punti positivi: "Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate."
Punti negativi: "Qatar airways allowed us to take both separately and we could take up exit row if available without payment"

Punti positivi: "Crew was kind, attentive, funny, and engaging. The best."
Punti negativi: "A warning about landing in Dubai, and being put on a bus to the terminal"

Punti positivi: "Great customer service, great and always smiling crew, wonderful flight"
Punti negativi: "the food options need to be more. an option with steamed rice should always be available"

Punti negativi: "Info system is not that easy to navigate So hard to find a movie"

Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."

Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"

Punti positivi: "Tutto perfetto: cordialità, cena, confort"

Punti positivi: "Crew were great! Emergency exit was great too"

Punti negativi: "Not to delay the flight for 2 hours !"

Punti negativi: "Istruzioni al personale di terra e della luonge"

Punti positivi: "We love this airline!"
Punti negativi: "nothing"

Punti positivi: "Everything else"
Punti negativi: "Cabin crew seemed less approachable than usual"

Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"

Punti positivi: "Fabulous flight and trip to Australia"

Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"

Punti positivi: "The staff was quite helpful in many ways and checking in was easy with online booking. For an economy flight, the quality of the food was good."
Punti negativi: "I found it difficult to navigate the screen on the airline. Everything else was fine and I am happy with the airline."

Punti negativi: "It was too cold in the airplain"

Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."

Punti negativi: "Seats are uncomfortable and crew uninterested"

Punti negativi: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"

Punti positivi: "Great flight"
Punti negativi: "No"

Punti positivi: "Quick boarding. Attentive flight staff. Very quick disembarking."
Punti negativi: "Bathrooms on plane a little messy. But that’s just careless passengers."

Punti positivi: "The staff was helpful and friendly."
Punti negativi: "I did not get the seat that I booked online. This made things a little hard for me."

Punti positivi: "From dropping off luggag to unvoarding plan, this was a great experience. Only complaint is economy could use a tad more comfort for price paid"
Punti negativi: "Not enough recline in economy to really b comfortable for a long flight"

Punti positivi: "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Punti negativi: "No foot rest - limited ability to upgrade. Bit noisy down the back but not to bad with noise cancelling headphones."

Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"

Punti positivi: "Service and food"
Punti negativi: "My husband had his backpack and a carry on when we checked in at JFK. He was not allowed. From Dubai to Manila, we saw a lot of passengers who had two or more carry on’s. The floors at Dubai airport are dirty."

Punti positivi: "Service was great and crew members very pleasant. Their service made the ridiculous long flight much more palatable.."
Punti negativi: "No real complaints. Time went bye. . ."

Punti positivi: "Good food. Lots of movies"
Punti negativi: "Crying baby in business. Slow meal service. Car service driver didn't want to pick me up at my address when it was snowing."

Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"

Punti positivi: "The food was good for economy"
Punti negativi: "My seat was about 70% of the size of a normal one. It gave me back pain and shoulder pain as the wall encroaches into the seat space. Do not under ANY CIRCUMSTANCES take the window emergency exit seats. They charge you extra but don’t warn you that they are tiny. I am of relatively normal (althletic) build not overweight or unusually tall etc. They initially told me there were no other free seats so I ended up sat on the floor. Turns out there were free seats. They lied."

Punti positivi: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Punti negativi: "None"

Punti positivi: "It would be useful if Emirates would allow us to reserve the adjoining seat of the 3 (on less than full flights) so that we can have the extra space."

Punti negativi: "personale mediocre"

Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"

Punti negativi: "The crew was welcoming and helpful. The plane was clean.... the food was pretty good."

Punti positivi: "Loved to watch a movie and get wonderful service"
Punti negativi: "Can't think of anything"

Punti positivi: "Service is generally ok. Polite and ontime flight (infact ahead of schedule."
Punti negativi: "The entertainment system is getting old and buggy. I have sat on United's international flights now and their systems is som much simpler but fast and responsive. They should try and change it to United's."

Punti positivi: "Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney."
Punti negativi: "Nothing."

Punti positivi: "On time. Very efficient staff. More of this please!"
Punti negativi: "Not a lot!"

Punti positivi: "Nothing really."
Punti negativi: "I was stopped at gate check in and taken to one side as the passport control had reported me for being intoxicated. I was injured in the armed forces and have a bit of a balance problem as lost most my hearing. I think drink alcohol any more. I asked for an aisle seat as I'm a big guy but was put on seat E next to a huge fat guy so was unable to sit properly. I couldn't get out of the seat once as he just slept and must of drempt as kept jumping and banging me. I had 1 meal on the over 13hr flight, which I couldn't eat properly as was unable to use the knife & fork due to the huge obese guy next to me. I asked the stewardess to wake me at all meal times. Which she didn't. So missed all the meals and tea/coffee. I was looking forward to the put a too. The London to Singapore flight was a total let down and I expected so much more from Quantus as they have always been top standard before. Overall disgusted in the service."

Punti negativi: "Absolutely hopeless baggage delivery/collection. Almost as long as the flight"

Punti negativi: "I pay for the airspace above my seat - I didn't get it! Flight attendant obese and not me twice. QF need to lock their cattle class seat backs - insufficient seat pitch to allow leaning."

Punti positivi: "Crew were nice and entertainment was ok."
Punti negativi: "Flight was 1hr 40 minutes late and had to catch a bus to the end of the airport to even board. As well as shared terminal gates..."

Punti positivi: "Very friendly crew."

Punti positivi: "Smooth boarding. Left on time. Uneventful flight (good). Arrived ahead of time"
Punti negativi: "Only had overhead video displays, not individual ones in the back of the seat, so no choice of entertainment. No matter, I read a book!"

Punti positivi: "Consistently good"
Punti negativi: "2,hr delay - weather"

Punti positivi: "Tge flight and landing were uneventful"
Punti negativi: "One hour delay taking off. Departure gate change. Cramped seating. When plane totally loaded, further wait for ground crew to load baggage. No refreshments until way late due to delay. Water should have been offered during the delay due to loading."

Punti negativi: "Why have priority baggage when it doesn’t seem to work, except in inverse proportions"

Punti negativi: "Only podcasts, couldn't find music to listen to while I worked."

Punti positivi: "Excellent customer service !! Great crew down the back !!! (Except they didn’t want to take my banana peel when collecting rubbish?). Will have to carry off plane which is annoying ?!?"
Punti negativi: "Entertainment system not working for our row of seats"

Punti positivi: "Qantas staff unfailingly helpful and courteous."
Punti negativi: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."

Punti positivi: "Arrived alive."
Punti negativi: "Sketchy plane. Too many speed changes. Left late."

Punti positivi: "It got me home in one piece safe and sound, what more can you ask for."

Punti negativi: "The gate displayed on the boards in the departures area did not match the actual gate (17C). Confused a lot of passengers as the gate displayed was through the international area. Limited seating at the gate."

Punti negativi: "Flight delayed no updates in lounge then was rung to ask where i was as bostding closed. Told girl on phone on way bit thete was no flight status on tv in lounge... basically didnt believe me.. rude!!"

Punti positivi: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Punti negativi: "The seating was s cramped Glad the flight was only 3 hours"

Punti positivi: "As before great assist with wheel-chair support"

Punti positivi: "The long trip !"

Punti negativi: "Seat was quite uncomfortable for a long flight. Would be nice if the window arm rest could fold up."

Punti positivi: "There was an excellent selection of movies to choose from. Breakfast was actually pretty tasty, and snacks and water were offered quite frequently. The seat was reasonably comfortable, and reclines back a decent way. For how huge the plane was, the boarding process was super fast and efficient!"
Punti negativi: "Seats were still rather cramped for my poor husband, who is 6'3. It is very hard to get out of your seat if you're in a window and all the seats on front are fully reclined, and I am relatively spry! Can't imagine an elderly or debilitated person trying to do so! The in flight movies were great, but you had to use the headphones they provide, and none of the 3 pairs I tried worked well. All had constant static. Although the seats recline far, they also do it abruptly and are hard to get to come back up. The dinner (we had the beef) was not very good. The quality of the ground beef was what you would expect from a fast food place. The worst part of the flight was that the sat ALL the infants in the same area on the plane, and all right around us. 5 of them, to be exact. 17 hours of on and off screaming babies! My husband had to move to a different seat to get some sleep! Thankfully, I can sleep through anything. Overall, less terrible than I expected a 17 hour flight to be, but could have been better. Some crew were very nice and helpful and others not so much. The first woman my husband asked told him (rather abruptly) that he wouldn't be able to use his CPAP machine. Then a really nice guy helped him get it set up. The turbulence was a bit scary for me, and the way the captain would announce it didn't help! He'd just say "all passengers and crew be seated and fasted your seat belts" in a rather grim tone as the plane shook violently."

Punti positivi: "Entertainment options were great. Boarding was quick and easy. Luggage came out quickly at lax and they gave us express connect cards to make our next flight."
Punti negativi: "Individual lights should be smaller and more direct. Person behind us had on whole flight - no sleeping for anyone near us. Flight leaves at 1115. Means you travel through the day and arrive in la in the am. If you didn't get to sleep it's torture. Also flight attendants put on full lights to serve breakfast 3 hours before flight landed! Which was around midnight to the passengers body clocks. United and virgin let passengers sleep"

Punti positivi: "The 787 Premium economy"

Punti positivi: "Flight was comfortable, in flight entertainment was good, food was good"
Punti negativi: "Nil."

Punti positivi: "It was a smooth uneventful flight. We arrived on time."
Punti negativi: "The distance between the seats has decreased substantially. Reminds me of a Jetstar budget flight. The food being served in cardboard boxes was Aldo a big shock. For the cost of a qantas flight I expected more comfort and better food served"

Punti positivi: "Good flight. Staff was excellent and attentive."

Punti positivi: "Known quality and reliable service It was all right."
Punti negativi: "Entertainment is bring your own screen if you want to see the programme"

Punti positivi: "Comfort puntualità imbarco sbarco decollo atterraggio"
Punti negativi: "-"

Punti positivi: "Smooth flight"
Punti negativi: "Hostess did not allow 2 ounce drink every other time traveled by qantas 10 times in last 5 yrs had no issue This time qantas made us take our baggage to terminal 2 west jet check in counter which head office should know is a far distance should have arranged to do so like other times in the past"

Punti positivi: "We were very needy due to being a large group with elderly passenger. The staff were very patient, tolerant and courteous with us"

Punti negativi: "Lack of ipads for inflight entertainment"

Punti positivi: "Nice crew. Nice food. Nice movies. Smooth ride"

Punti negativi: "The check in process for baggage at Sydney."

Punti negativi: "Did not have any meal for the 2h45m flight"

Punti positivi: "food service PJs"

Punti negativi: "Very cramped. Food was poor. Limited games choices in the entertainment."

Punti positivi: "The in-flight entertainment was packed full of recent big movies. I was travelling with my partner on separate tickets due to us having different final destinations. The Qantas staff was able to re-arrange our seats together for the long flight over the Pacific. We also got to celebrate New Year's twice, since we crossed the International Dateline."
Punti negativi: "I was not a fan of the A380 prior to my flight, and was even less of a fan after. The boarding in Melbourne was chaotic- for some unexplained reason, Qantas felt the need to quarantine the seating area around the gate. This led to a minor stampede as all 5,000 passengers thought the flight was boarding. The Qantas staff at Melbourne, from the check-in desks, to the boarding crew were all apparently over-whelmed. It wasn't any better upon arrival at LAX- the baggage area was chaos as our arrival apparently caught the LAX baggage handlers by surprise. I had a four-hour layover in LAX, yet still managed to miss my connecting flight after an excessive delay getting our checked bags, the line through customs, and rechecking in through the TSA - and that was WITH an expedited screening pass."

Punti positivi: "We loved everything from check in to leaving the plane. They are a lovely bunch. Thank you, Qantas, for hiring wonderful staff members. We hope you treat them well."

Punti positivi: "Faster service.. More attention to customers."
Punti negativi: "Very bad service, entertainment and terrible food.. My food even had plastic in it.. Which I reported to the crew.. Please improve your standards."

Punti positivi: "comfortable seats. Okay food. Great entertainment."
Punti negativi: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."

Punti positivi: "Again, top quality service and support from all qantas employees. Good was yum also! And the Rv made time go by fast."

Punti positivi: "Landing with strong winds went well."
Punti negativi: "No seat pillows"

Punti negativi: "Late leaving and still pretending it was going to leave sooner than it did. It boarded 15 mins after the published delayed departure time. Staff wouldn't even call to find out when it would really leave. Lounge closed before the flight was called,"

Punti positivi: "All good"
Punti negativi: "Nothing"

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "On time and efficient."
Punti negativi: "No GF food choices offered - always try asking for a bit of fruit if what's on offer doesn't suit."

Punti positivi: "The crew, the food"
Punti negativi: "Nothing"

Punti negativi: "My gates changed at Sydney abruptly and some of the ones checking flights through at gate 1c were rude as the Tv screens said my flight was boarding when it wasnt."

Punti positivi: "The crew was very good."
Punti negativi: "Food needs to be improved. More space near washrooms and for moving around in long flights should be provided."

Punti negativi: "Entertaintmebt was poor, and quality of screen was bad"

Punti negativi: "Narrow seats"

Punti negativi: "I have loads of complaints about the entire crew and etihad airlines and I will file my official complaint against them. The space here isn’t enough to write my complain"

Punti negativi: "Foord service poor overall"

Punti positivi: "Good value for money."
Punti negativi: "Expensive wifi. Limited entertainment selection."

Punti positivi: "Good quality overall from Etihad"
Punti negativi: "Selection of movies/tv was pretty dire and the wifi was awful."

Punti positivi: "Plane was clean especially bathroom, chairs were comfy, good entertainment options"
Punti negativi: "It took forever to check in and board. Colombo airport is a bit disorganized. Vegetarian meal was 2 types of pasta no vegetables"

Punti negativi: "No sweets were served in any meals. Not even a chocolate candy."

Punti positivi: "We were lucky to get the last row where there are just 2 seats."
Punti negativi: "Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes."

Punti positivi: "Seat upgrade in response to complaint"
Punti negativi: "Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!"

Punti negativi: "Food needs to get better."

Punti negativi: "Poor service"

Punti positivi: "Flight attendants are nice enough."
Punti negativi: "1. On FCO-AUH route, my son’s entertainment system did not work. We informed the flight attendant and she said it has to be reset but did not come back to do something about it. 2. On AUH-MLA route, my entertainment system is so unresponsive. The touch screen does not work, so I had to use the manual controls. 3. Repetitive advertisements 4. Movies are old, not updated. 5. Food is not so satisfactory."

Punti positivi: "Aircraft, crew, comfort, ground staff."
Punti negativi: "Food and entertainment are average. Movies are old."

Punti positivi: "good environment and staff"
Punti negativi: "Food needs to be improved."

Punti positivi: "Crew was so nice"
Punti negativi: "Food is so bad"

Punti positivi: "Timing was maintained"
Punti negativi: "Food"

Punti negativi: "Food"

Punti positivi: "Aircraft wasn’t too full and crew were happy for us to spread out a bit."

Punti positivi: "Etihad showed some kind of discrimination non-muslims wheel chair passengers. My luggage is not taken good care of as they tear my zipper. The crew of are okay but never take good care of seniors with some physical disabilities to check and see whether they need water to drink on long distance flights as many airlines do. Muslim wheel chair passengers were given preferential treatment as I am always last one to be picked up and my luggage came at the end after waiting for one hour."

Punti positivi: "Upgraded with miles for the long leg Melb to Abu Dhabi. Flat beds tight both length and width for me at 6ft 3inches. I slept fitfully for 7 hours. Food seemed better than my last experience of their business class."
Punti negativi: "Seats still narrow and firm. Rather noisy, a 777, appreciated my Bose quiet comforts..."

Punti positivi: "Connections on Etihad. Abu Dhabi airport. Service and hospitality. On time flights and easy check in. US immigration in Abu Dhabi was a breeze."
Punti negativi: "Food was terrible and insufficient."

Punti positivi: "We had a medical emergency so we couldn’t take our flight. The crew were nice about understanding our situation."
Punti negativi: "Lost our bags, didn’t call us back. We had to go to the airport to find someone to look into our bags. It’s been over a week and we still don’t know where they are. :-("

Punti negativi: "The seats never recline. All the 4 leg seats had reclining ossue"

Punti positivi: "timeliness, in-flight entertainment, food"
Punti negativi: "nothing"

Punti positivi: "cheapest fiar"
Punti negativi: "We have cancelled the trip on some personal problems online on kiwi.com, called twice also but till date no action is taken. Neither we got refund nor tickets got cancelled, eventhough we have cancelled tickets 3 days prior to start of our trip"

Punti positivi: "Crew, Hospitality, Willingness to help"
Punti negativi: "They have reduced seat size drastically - its more crammed than domestic airlines !!!"

Punti positivi: "Seats were very comfortable and the crew was very courteous and friendly. Breakfast could have been a bit better quality, though. Overall it was a nice flight and I would take it again."
Punti negativi: "Food was nothing special."

Punti positivi: "Gentilezza del personale"

Punti positivi: "In time"
Punti negativi: "Crew not helpful . Same with food not enough ):"

Punti positivi: "La tappa da melbourne ad Abu Dhabi, aereo comodo Tutto in orario Lo scalo di circa 2.30 molto buono"
Punti negativi: "Il cibo non era molto buono L'aereo da Abu Dhabi era sconfortevole con i sedili molto appiccicati"

Punti positivi: "Great looking crew. Very professional"
Punti negativi: "Food service a little slow in business class"

Punti positivi: "Very friendly crew and top of the line service and treatment! Excellent customer service."
Punti negativi: "None!"

Punti positivi: "Staff were friendly and helpful, fast to attend."
Punti negativi: "Seats are small, decor is old. Bread was stale."

Punti negativi: "long flight and no food because of short supply like they said to us"

Punti positivi: "Immigration at Dubai saved some time."
Punti negativi: "Food was not good."

Punti positivi: "Every thing was good"

Punti positivi: "Best flight ever"
Punti negativi: "Seats"

Punti positivi: "Overall flight experience was good, but the ground staff need to be more real time responsive and should own responsibility."
Punti negativi: "My baggage is still missing and no one is responding to number presented on the sheet in Chicago, very bad. Please get my baggage to me and be kind to the customers in aftermath of the services."

Punti positivi: "Food and entertainment"
Punti negativi: "Bad seats, bad legroom and very cramped isles"

Punti positivi: "Great staff, very responsive. I was upgraded - i feel that Etihad Gold members are really respected making it well worthwhile showing loyalty to the airline"

Punti positivi: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Punti negativi: "Beware of their scamming ways by cancelling my return ticket due to their mistake...ripoff...avoid using etihad and any othermiddle eastern airlines, their planes are ok but their customer service is the worst in the world"

Punti positivi: "Food is good."
Punti negativi: "For US flights checking at the US immigration is very unorganized by AUG crew. No good communication for long overlay passengers."

Punti positivi: "The female crew was very unattentive. Even raising my hand and calling them, those female crew keep walking."
Punti negativi: "The food was not good . I am planning to continue flights booking with Ethihad- hopefully I will select a window seat on the 2 seat rows and will select other king of vegetarian food."

Punti positivi: "Service and food, comfy seats!"
Punti negativi: "Being charged £94 each suitcase for excess baggage from Manchester! Our bags weighed in at 29k and 31k and was told it was a maximum weight of 23k! However when we left Brisbane our bags weighed the same and nothing mentioned to us! How can this happen? Same airline company different rules depending which country you depart? Very very angry with Etihad."

Punti negativi: "Food was okay..."

Punti positivi: "the journey, staff and overall experience"
Punti negativi: "there was short delays"

Punti negativi: "Stranamente ho trovato pochi film con una traccia audio in italiano. Altre compagnie (Emirates, ad esempio), pur non avendo una partnership con Alitalia, ha la traccia italiana disponibile per tutti i film che sono usciti anche in Italia"

Punti positivi: "Flight got deleted, no intertaimente, no food or snacks. Maybe because is a very short flight ?"
Punti negativi: "The attitude of the staff on the time of boarding in."

Punti positivi: "Actually, the entree was good!"
Punti negativi: "As always with American, we take off late - today 25 minutes. Constant announcements disrupting sleep - another common feature. And please don't thank me for choosing American, it's the only option from Philadelphia for the locations I travel to. Recently I traveled twice to Newark (an extra hour away) to avoid having to fly American."

Punti positivi: "Very good main meal. Numerous movie choices Friendly attendants. Pretty good leg room."
Punti negativi: "Incoming light was late, making for a late departure and late arrival at destination (about an hour). People-mover buses incredibly slow and inefficient, adding to delayed arrival at terminal."

Punti positivi: "Internet."
Punti negativi: "We purchased tickets for nicer seats. When our flight got delayed for some reason American Airlines automatically rescheduled us for a flight the next day with a 17 hour layover. When we called American Airlines after 30 minutes on hold we got back on our flight but our seats were gone and no refund"

Punti positivi: "The crew was very nice. The seats uncomfortable."
Punti negativi: "If I can avoid flying American I will... on my way to Rome, 4 hours delay due to technical issues. Same plane on our way back, 2 hours delay due to technical issues. I did not feel safe knowing that plane has so many technical issues. Had to wait almost an hour on the plane to get to our gate."

Punti negativi: "The flight was full. We waited for wheelchair assistance that never arrived until we got to the gate for boarding, after already doing a 20 minute walk to the gate. The crew was snippy and unfriendly. Two lavatories were out of order from the get-go which should have been detected before leaving."

Punti positivi: "I’m home"
Punti negativi: "Ran almost an hour late with. I explanation of why. No seat power - first class had mediocre seats. No foot rests and not very comfortable"

Punti positivi: "Crew was friendly. Came by for drinks several times."
Punti negativi: "There isn’t free WiFi. This would be a nice accommodation. And having the bread with the meal not be ice cold."

Punti positivi: "I guess some of the senior crew that now do international flights don’t care much about their attitude. Some were very pleasant others looked like they were not happy to be there."
Punti negativi: "Stewardess’s not stewards could at least act like their enjoying their job."

Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"

Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"

Punti positivi: "The crew was top notch, very pleasant and went the extra mile."
Punti negativi: "My husband and I were assigned seats in a different part of the plane from one another."

Punti positivi: "With almost airlines charging much more while delivering much less, it was a pleasure to take this flight and actually be treated like a consumer who paid a lot of money to fly. They fed us, gave us drinks, and were generally very nice and accommodating."
Punti negativi: "No complaints, other than I wish I could afford first or business class!"

Punti positivi: "When I saw that our BA flight would be operated by AA, I was concerned, given previous poor experiences with American airlines. However, in this case, AA was pretty good, especially the check-in staff at Rome Airport who were excellent. The check-in, boarding and de-boarding processes all went well. Plane was relatively modern, with USB charging ports for phones. Movie selection was good, though the TV selection could be expanded. The food was ok. Seating not bad. All of our luggage, including a child's carseat, was delivered on time and intact. Pleasantly surprised."

Punti positivi: "Quality and clean aircraft, and service. Arrived early. Apparently this is one of AA's highest-quality routes."
Punti negativi: "The legroom in economy is the bare minimum-- you could not get the seats closer together."

Punti positivi: "Flight operations such as boarding and flight timing was good"
Punti negativi: "The American airline flight attendants were not customer focused and did not care one bit about service quality Not courteous Unfriendly and did not care about service at all"

Punti positivi: "Flight was on time."
Punti negativi: "One bathroom was out of order, staff appeared very tired, food service was missed twice on one side of our class section like they didn't have assigned sections. Also, the food and drink options do not compare to British Airways who we originally purchased our tickets from. All alcohol is free with BA."

Punti positivi: "friendly crew, good leg room, on time dperature and arrival. entertainment"
Punti negativi: "one of the food items (beef sandwich) has alcohol in it but I was't told so I ordered from my child then discovered it after reading the label."

Punti positivi: "was a very pleasant flight"
Punti negativi: "some of the overhead bins weren't working properly but its an older plane so i totally understand."

Punti positivi: "Checked luggage at the gate smoothly"
Punti negativi: "2 tables were hanging off on 1 side on the right row 30. I pushed them back together but were still crooked and could fall out again easily."

Punti positivi: "The flight attendants were really attentive and came to our rescue. In flight entertainment was good."
Punti negativi: "Americans airlines charged me extra to guarantee that my wife and I, along with our infant daughter could sit together. Of course with this came the expectation that we would at least have more leg space. Which we did not. Go figure."

Punti positivi: "Aircraft and crew were great"
Punti negativi: "After booking tickets months in advance only to get to airport and have a hassle of getting seats together as we are a family of 4. Finally got the seats from Rome to DFW changed and didn't have time for DFW to Denver changed. If your going to offer seat assignments up front for a fee, you need to stick to it. Will never go through a 3rd party again to book flights, should have known better."

Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."

Punti positivi: "The meal was passable but the space to eat it made it very difficult."
Punti negativi: "I dropped my Kindle and earbuds on the floor and there was so little room I was unable to pick them up! Anything I had on the floor could not be accessed because of the tiny amount of space. I would have to ask the passenger next to me to get up if I wanted to get my things."

Punti positivi: "Not much."
Punti negativi: "The flight was late due to maintenance and caused us to miss our connecting flight to Chicago. American Airlines customer assistance at the airport was absolutely terrible. They were rude and inconsiderate as they kept suggesting to fly standby. We shouldn't have to fly standby when it wasn't our fault why were late. They told us our bags would be ok going to Chicago and they we would make the flight, but we did not. I do not know why didn't wait for us considering there were 8 others that also missed the connecting flight. We had to fly to Denver and stay overnight with no luggage and catch a 7:00am flight to Chicago. The last surprise I received was my damaged bag when I got back to Chicago. Thank you for making this trip memorable in a terrible way. I will never book or recommend Kayak or use American Airlines again."

Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"

Punti negativi: "Il volo era stato overbooked"

Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"

Punti positivi: "tutto ok"

Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"

Punti negativi: "Need to serve more water"

Punti negativi: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome."

Punti positivi: "Seats were overall comfortable, food was adequate, flight attendants where nice, and great selection of movies."
Punti negativi: "We weren't able to choose seats at time of booking and AA gave my fiancee and I seats on different parts of the plane; AA employee suggested we ask other passengers to switch with us, which is not convenient or preferable--it shouldn't be difficult to put 2 people next to each other on such a large plane; almost 3 hour delay made a really long flight (over 10 hours) even longer causing us to miss our connecting flight; boarding passes where reissued but we had to pay extra baggage fees since AA transferred to a different airline and didn't provide vouchers or other ways to cover baggage fees which where originally covered by the ticket; new boarding passes didn't include our TSA precheck status which was on our original boarding passes, so would have had to go back to ticket counter to get boarding passes reissued or go through regular security line--both inconvenient and time consuming-- would be nice if AA paid more attention o these details"

Punti positivi: "It’s the industry practice that the service level for 6 hours long flight is by the ‘domestic’ but it’s shaemful. No food or video screen !!!"

Punti positivi: "I wish I had caught his name, but our flight attendant was extremely kind and provided great service. Even came through the cabin prior to landing to thank everyone."

Punti positivi: "Crew fantastic , food good"
Punti negativi: "Limited seat space"

Punti positivi: "That we arrived safely and that the flight attendants were nice"
Punti negativi: "Very uncomfortable seats again with no head rest. I have not had this on any flight of any length for a very long time. Most seats have the adjustable head rest. WHO EVER HEARD OF HAVING TO PAY ADDITIONAL FOR SEATS. AND I PAID TWO TIMES AS I CHANGED MY FLIGHT TO AN EXIT ROW SO PAID DOUBLE...TWO TIMES WHICH IS HIGHWAY ROBBERY."

Punti positivi: "Comfort and roominess of seat, after switching seats with another passenger who requested it to be closer to her boyfriend. Great take off and landing. Crew was attentive. Entertainment system at each seat was awesome."
Punti negativi: "Although the food was better on my trip back to NY from Rome, it was not the best."

Punti positivi: "The food seemed better this flight. Service was laid back and friendly."
Punti negativi: "The flight's departure was pushed by 45 minutes but we didn't board until an hour after the initial scheduled time and then stayed on the plane for another hour and a half. The flight left almost three hours after it was scheduled to depart. I've only experienced such flight delays with AA."

Punti positivi: "Staff was courteous. Plane was clean."
Punti negativi: "It was a very grueling trip. Plane left Rome at 9:15a but that meant getting there at 7:15a. Plane was kept dark even though it was daylight outside. Staff was courteous but did not particularly demonstrate awareness of the strain on the travelers being cramped for 10+ hours. Plane was so cramped that one could not take a stretch walk down the aisles to alleviate muscle cramp being in same position for 10 hours. My ultimate destination was San Jose, CA, but that entailed a wait at O'Hare from 12:30p to 8p. Again, staff uninterested in traveler comfort in these parameters. American felt okay to delay my last leg from Chicago to San Jose an hour later than original scheduled, but offered no compensation for the addition to my discomfort. The switch from British Airways to American was a surprise. New flight numbers, change increased my travel stress. I am only 5'3" and not obese, yet could not really fit in my seat: kept getting bumped by passers by in aisle. Airline uninterested in passenger comfort."

Punti positivi: "Friendly, engaged and helpful check-in staff at Fiumicino (a first), great aircraft (777-200), early landing and no wait time for a gate or baggage reclaim. Seat back entertainment was also excellent relative to other flights, as was the flight crew."

Punti negativi: "Flight delayed and the costumer service was very bad in terms of providing information to the costumers, I have called and there was no proper line to reach them at, I got my information from British Airways, as they were operating the flight."

Punti negativi: "Aereo vecchio"

Punti positivi: "Friendly and accommodating attendants"
Punti negativi: "I'm 6'3" and the seats were extremely uncomfortable for a 10 hour flight. No vegan options"

Punti positivi: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Punti negativi: "States above"

Punti positivi: "we have a very old plane from rome to chicago no entertainent"
Punti negativi: "it was a 10 hours fly in a old plane without any charger for computers and tablets,no individual tvs"

Punti positivi: "More leg room than expected, food was airline food, but not that bad considering. Plenty of beverages, great selection of movies. Hour delay leaving, but arrived only half an hour late."

Punti positivi: "When the arrival time of the connecting flight was changed, we chose another set of flights."

Punti positivi: "Starting with seat selection with an agent, every step of the trip was handled with efficiency and professionalism. The cabin crew saw to my needs and was watchful of each passenger. Communication was provided as needed, food, drink, snacks as well as comfort dispensed smoothly."
Punti negativi: "The delay with our flight leaving Rome was tied to a delay at JFK the evening before, so although there was nothing to be done at the Rome end, it was inconvenient. Also, because we needed to make a connection in New York, this set the stage for delays on the last leg of our journey"

Punti positivi: "Crew was very pleasant, boarding efficient."
Punti negativi: "Food was very mediocre but nothing new in air travel. The biggest complaint is that there was no individual light available for each person to sue to read. On a transatlantic flight of 10+ hours that is not overnight, it is a bit much to expect customers to fill that much time if one cannot read because the lights aren't working. The flight attendant said it was a very old plane as the reason why, not exactly what one wants to hear. Also, the plane was different than the one I prepaid my seats for, thus the money I spent on bulkhead seats was wasted as we just got two normal seats. Not a good experience."

Punti positivi: "Crew was very friendly"
Punti negativi: "On a 10+ hour flight that you're trying to stay awake for, some sort of entertaining is near mandatory. Neither mine nor my boyfriend's TV worked. Even after the crew reset the system twice, they still didn't work."