Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "Everything was comfortable."
Punti negativi: "I can't think of anything."
Punti positivi: "Food was really hot & good customer service"
Punti positivi: "Crew was amazing. Good food. Comfortable seats"
Punti negativi: "Music options along with the movies"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight.."
Punti negativi: "No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!"
Punti positivi: "The food was great and the other flight attendants were kind and understanding."
Punti negativi: "There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old."
Punti positivi: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Punti negativi: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Punti positivi: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Punti negativi: "Free Wifi."
Punti positivi: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Punti negativi: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."
Punti positivi: "Cabin crew were efficient"
Punti negativi: "Open check in counters on time as scheduled. They were half hour late at least"
Punti positivi: "Always like flying Swiss business class. Great service, good food and a great lie flat bed"
Punti negativi: "Nothing"
Punti positivi: "Crew was attentive and overall I enjoyed the flight"
Punti negativi: "Food could have been better"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "Swiss quality, punctuality and reliability."
Punti negativi: "No negatives."
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "Nice crew, lot of space"
Punti positivi: "Good crew."
Punti negativi: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
Punti positivi: "Overall everything was great"
Punti negativi: "None"
Punti positivi: "Crew"
Punti negativi: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."
Punti positivi: "Good seats for my wife and i: window and aisle seat"
Punti negativi: "Only glass of water free...coffee is 3.50"
Punti positivi: "Everything"
Punti negativi: "That it wasn’t a flight to Denver"
Punti positivi: "on time, quiet, nice screen, fast luggage delivery"
Punti negativi: "no foot step available at the seat, uncomfortable for small people who’s heels can’t reach the floor"
Punti positivi: "Great service."
Punti positivi: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Punti negativi: "Nothing. All was exceptionally good."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Generally Swiss air was good"
Punti negativi: "I ask a question if we will arriving late, she give me smart Remarks that we will be on time. No we were late 28 minutes my luggage did not arrive, I'm 4 hours from Warsaw, I wait for luggage which was lost and miss my connection do travel forward. I got home at 8 pm. She check my carry on and they lost , I have only bag with lipstick in there"
Punti positivi: "Great service & lots of room to sleep"
Punti positivi: "Swiss flight zrh to ord was great! Great crew, excellent food and service, comfortable seating, great entertainment."
Punti negativi: "No complaints."
Punti negativi: "Roughest flight ever, many people got sick, too much turbulence to fly"
Punti positivi: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Punti positivi: "Everything was as accommodating as possible."
Punti positivi: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Punti positivi: "The crew took very good care of us with food and drinks"
Punti negativi: "Updates by the captain about the situation were too few, too infrequent."
Punti positivi: "It reminds me of school dinners"
Punti negativi: "Bland, over cooked No thought into the presentation or flavour"
Punti positivi: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Punti negativi: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."
Punti positivi: "On time departure; easy flight; seating was spacious"
Punti negativi: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Punti positivi: "Nice plane, organized food and boarding."
Punti negativi: "Nothing really"
Punti negativi: "Seats too small."
Punti positivi: "Got bumped to business class."
Punti negativi: "What's not to like about that?"
Punti positivi: "Crew was great."
Punti negativi: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Punti positivi: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Punti negativi: "The security check point was frustrating. I was detained for :20 regarding my sealed duty free purchase.... Will not shop duty free again on a two-leg itinerary."
Punti positivi: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Punti positivi: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Punti negativi: "Everything was good."
Punti negativi: "Major delay"
Punti negativi: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("
Punti negativi: "A good team. They all made good efforts. Just fine"
Punti positivi: "Average friendliness of crew, paying for extra leg room seat is a must"
Punti negativi: "Food with a taste, rather than dull"
Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"
Punti negativi: "Maybe have one flight be on time. Train ground crew how to put on fuel."
Punti positivi: "Personale cordiale e disponibile."
Punti positivi: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Punti negativi: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"
Punti positivi: "Not much"
Punti negativi: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Punti negativi: "It took a long time to board the plane and there was literally no line at the boarding gate. When I mean there was no line, its not that there were no people, its that we stood grouped together, because there was not enough space for everyone, so no line could form. So people simply cut in front of each other and there was quite a bit of anger and tension.Once we were on board, and seated, they came through and provided a meal. However after about 3 hours, I wanted to get some water to take medicine and I pushed the call light to get the flight attendant to come over and it was literally 45 minutes before anyone came into the economy portion. All of the flight attendants were either in first class, or hiding somewhere else. As one point 5 call lights were on and no one came. My wife got up and started looking for someone and finally I got water to take my pills. Almost an hour after I hit the call button. When the flight attendant came, I asked her if it was possible to purchase a soda, crackers, or anything as my blood sugar was low. She said there is nothing available for purchase, and did not offer anything. The only help I received was from a fellow passenger who offered a candy bar. I can not believe that there was nothing the attendant could offer me. I was willing to pay 10 euros for a soda, and they still said no. That is unacceptable."
Punti positivi: "Crew were amazing. Timely departure. Inflight meal was good."
Punti negativi: "Not much."
Punti positivi: "Flight on time"
Punti negativi: "No gluten free meal available"
Punti positivi: "Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional."
Punti negativi: "Company plays games with attractive low fares but extra charges for seating and luggage"
Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"
Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"
Punti negativi: "Again contact to customer service ahead of the flight was impossible I sent 3 messages about travel with ESA dog and got no response"
Punti positivi: "On this prop plane, the takeoff and landing was exceptionally smooth. Again, the crew gave outstanding service."
Punti negativi: "All was perfect! Thank you."
Punti positivi: "Punctuality, service and confort"
Punti positivi: "All good"
Punti negativi: "Boarding slightly convoluted but ok"
Punti negativi: "late flight lost my connection"
Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."
Punti positivi: "nothing."
Punti negativi: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."
Punti positivi: "Nice and clean aircraft, snack on the way to Lisbon"
Punti negativi: "Cramped seats (very),"
Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."
Punti positivi: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Punti negativi: "Entertainment system was wonky throughout most of the seven hour flight."
Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."
Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"
Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."
Punti positivi: "Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent."
Punti negativi: "They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight. They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks. I only got two small glasses of wine."
Punti positivi: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Punti negativi: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Punti positivi: "Same as previous flight"
Punti negativi: "Same as previous flight"
Punti positivi: "The name on ticket had the wrong last name for second passenger and they were not helpful. Only solution was to purchase an additional ticket. Not part of my budget. Poor service from gotogate and TAP Portugal in Barcelona. Very upset and sad."
Punti positivi: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Punti positivi: "zero."
Punti negativi: "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"
Punti negativi: "Me and my girlfriend were seated in the middle in a 4 seat combination. I asked the crew member to move us on an aisle seat. Even though there were plenty of aisle seats open, the crew member just kinda ignored us. The old lady sitting next to me just slept the whole time and I could not get out to the bathroom. Also since I am left handed I could not really eat since with the right-handed old lady we were hitting each other's elbow and nocking each the food out of each other's hand, I finally pulled my elbow in and ate like a T-Rex. The person in front of me pushed their seat back all the way, I asked the crew member to do something but nothing really was done, since I am a little taller I could not fit my knees, they were crushed."
Punti positivi: "The crew did a great job."
Punti negativi: "The boarding process was nutz. We had to take a bus away from the terminal to board the plane. The flight was delayed. I was not very happy to have to spend $92 to check 2 bags."
Punti positivi: "Cancelled our flight, at 4am. Did not give a reasonX"
Punti positivi: "The food was good. I have Celiac Disease and they accommodated my gluten free necessities with GF bread!! Wow."
Punti negativi: "The entertainment for an international flight (9 hours) was horrendous. The tiny TVs were actually fuzzy and it is set up so that you cannot actually choose your movie. It is like watching TV where you may tune in to a movie 20 minutes into it playing instead of starting whatever movie you want from the beginning. To make matters worse, there was no plug-in in case you wanted to watch entertainment of your own on phone/iPad."
Punti positivi: "On time and waited for our connection from Miami without any fuss"
Punti negativi: "Comfortable seats but very luttle legroom"
Punti negativi: "40euro checked bag fee on an international itinerary was an unpleasant surprise. They were quite disorganized; our airport-printed boarding passes wouldn't scan at the gate, they didn't have a jet-way ready upon arrival in Lisbon ..."
Punti positivi: "75 Euro per bag!!!"
Punti positivi: "Our flight was late, so we missed our connecting flight to Barcelona, but TAP had already rebooked us on a different flight and had boarding passes all printed out. Good Job."
Punti positivi: "There was good variety of films and food was decent."
Punti negativi: "(1) TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note. (2) The boarding process took forever. They made us line up about 45 minutes before we actually boarded. So we were all standing around as opposed to being seated in waiting area. We did not board until after our take-off time. (3) Seats were really tight, uncomfortable and don't recline much."
Punti positivi: "Hot food and real utensils Good entertaining selection Very nice staff"
Punti negativi: "Everything went well."
Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"
Punti positivi: "Sicurezza volo, disponibilità assistenza."
Punti positivi: "Price"
Punti negativi: "Bad system to board"
Punti positivi: "They were in such a bad mood!"
Punti negativi: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Punti positivi: "I was able to easily store my carryon which is the maximum size you can bring in the overhead compartment and store my large zippered bag underneath the seat with still plenty of space for my legs."
Punti negativi: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational."
Punti positivi: "Nothing"
Punti negativi: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."
Punti negativi: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Ritardo ingiustificato di 1:40h
Sempre in ritardo di 2 ore. Scandaloso
Pessimi per quanto riguarda il ceckin. Non mi è stato possibile fare il ceckin online perché siamo all’ndata che al ritorno mi dava un errore dovuta al loro sito e mi hanno fatto pagare 41,50 per il ceckin in aeroporto a Malpensa.Gia all’andata avevo inviato un’email di reclamo ma non c’è stata risposta! Penosi!! Peggio della Ryan Air! In futuro eviterò Wizz Air!!!
I voli sono sempre in ritardo.
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Punti positivi: "la cortesia e dissponibilitta del personale ,e orario preciso"
Punti positivi: "Crew were very professional"
Punti negativi: "The seats"
Punti positivi: "The flight was fine"
Punti negativi: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Punti positivi: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Punti negativi: "- on board WiFi -"
Punti negativi: "Larger leg room"
Punti positivi: "Nothing"
Punti negativi: "Not having a 3+ hours take off delay"
Punti positivi: "Smooth"
Punti negativi: "All was fine"
Punti positivi: "personale cordiale, posti piccoli e non molto comodi."
Punti positivi: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Punti negativi: "6 hours delay due to bad weather."
Punti positivi: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Punti negativi: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Punti negativi: "The seats are cramped and you have to pay for snacks and water"
Punti positivi: "Il volo ha avuto 3 ore di ritardo!"
Punti negativi: "La comunicazione relativa al ritardo"
Punti positivi: "Imbarco e sbarco collegati direttamente all'aerostazione. Personale sorridente e gentile. Tempi rispettati. Posti comodi."
Punti positivi: "Le hostess"
Punti negativi: "LA PUNTUALITA'"
Punti negativi: "puntualità"
Punti negativi: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Punti positivi: "Il prezzo"
Punti negativi: "Ritardo di un’ora alla partenza e di un’ora circa al nastro bagagli"
Punti positivi: "Interni dell'aereo, atterraggio e gentilezza del personale"
Punti negativi: "Il ritardo di mezz'ora della partenza"
Punti negativi: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Punti positivi: "Entrambi i voli hanno registrato un forte ritardo,quello di ritorno addirittura di 2 ore."
Punti negativi: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Punti positivi: "The Check in was nice and polite"
Punti negativi: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
Punti negativi: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Punti negativi: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Punti negativi: "You have to inform the customers, that company needs you to have a visa"
Punti positivi: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Punti negativi: "Everything was good"
Punti positivi: "La semplicità è velocità di imbarco"
Punti negativi: "Ritardo di oltre un'ora per il mio volo LTN-BRI"
Punti negativi: "Già alle 10.45 stamane si sapeva che il volo avrebbe avuto 3 ore di ritardo e nemmeno un mail/sms per informare in anticipo del ritardo"
Punti negativi: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Punti positivi: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Punti negativi: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Punti positivi: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Punti negativi: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Punti positivi: "Excellent pilot"
Punti negativi: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Punti positivi: "Viaggio spesso con Wizz e devo dire che rispetto ad altre low cost il servizio è davvero ottimo."
Punti positivi: "Flight was on schedule"
Punti negativi: "No free drinking water"
Punti positivi: "The people are very rude no cooperation"
Punti negativi: "The crew was very rude"
Punti positivi: "Crew very friendly."
Punti negativi: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Punti negativi: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Punti positivi: "The crew are always lovely,very professional,helpful and make us feel welcome"
Punti negativi: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Punti negativi: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Punti negativi: "Don't forget to print a damn boarding pass. Cost me 100$ at the airport just for that... What a rip off. First time traveling to Europe so, I guess that's a part of the learning curve."
Punti positivi: "The flight was cheap and got you where I wanted"
Punti negativi: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Great flight. Loved being informed before take off. Very professional
Di positivo solo la gentilezza di tutto l'equipaggio. Purtroppo la partenza con più di un'ora e mezza di ritardo di cui più di mezz'ora inspiegabilmente fermi in pista.
Sono molto efficienti nel dirigere i passeggeri in uno sbarco educato
Worse airline. Charged me for a check bag and didn't check it
Ottimo il viaggio. Arrivati in anticipo di 20 minuti
Punti negativi: "La temperatura. Sempre sui voli Ryanair fa freddo e le ventole automatiche ( non regolabili ) soffiano aria gelida."
Punti negativi: "Ho dovuto pagare due volte 50€ + 50€ di due valigie per 5cm in più di grandezza , che schifo di speculare sul bagaglio a mano....non viaggerò più con la Rainer."
Punti negativi: "Il passaggio del bagaglio a mano ho dovuto pagare per una valigia 45x25x30 ...una differenza di 50€ ...una rapina che schifo non viaggerò più su voli Rainer...strategia da schifo....sfruttate così i passeggeri..con trucco del bagaglio a mano.."
Punti negativi: "Aumentare possibilità di tè da bere (disponibili solo tè verde o negro)"
Punti positivi: "Nothing. Wiorst flight ever!"
Punti negativi: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Punti negativi: "Manca solo un passaggio in po più coperto dall aeroporto di Budapest all aereo"
Punti negativi: "L’imbarco dall’aeroporto di Catania è stato molto lento con conseguente ritardo!"
Punti positivi: "atterraggio"
Punti negativi: "Aria condizionata rotta. Temperatura bassissima"
Punti negativi: "Entertainment online"
Punti negativi: "Entertainment online"
Punti negativi: "La valigia trolley piccola deve essere compresa nel biglietto aereo della Ryanair come in tutte le altre compagnie aeree"
Punti positivi: "Aereo molto silenzioso"
Punti negativi: "Arrivare in orario"
Punti negativi: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Punti negativi: "Siamo rimasti 20 minuti in attesa sul Bus per la pista di decollo respirando CO2,,,,, che schifo"
Punti positivi: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Punti negativi: "No complaints."
Punti positivi: "Benissimo ottimo"
Punti negativi: "Ottimo"
Punti positivi: "Velocità e precisione"
Punti negativi: "Persona oversize di fianco senza averle fatto prendere 2 posti"
Punti positivi: "Niente"
Punti negativi: "Sedili, spazio fra i sedili, regole bagaglio, scelta dei posti, tariffe extra e supplementi."
Punti positivi: "Personale gentile... Posto comodo"
Punti negativi: "Più sorriso stampato sul viso.... Fa sempre piacere..."
Punti positivi: "Puntualità."
Punti negativi: "Pulizia a bordo."
Punti positivi: "La puntualità"
Punti negativi: "Al ritorno mi hanno fatto pagare 20euro extra per il bagaglio da imbarco"
Punti negativi: "La lungissima attesa al imbarco non solo nella sala davanti al gate ma sopratutto nella passarella di accesso all'aereo seguito da un nuovo controllo al ingresso del aereo."
Punti negativi: "Volo in ritardo, confusione per i posti che tutti voglio cambiare"
Punti negativi: "Falso low cost"
Punti negativi: "I got to the airport with plenty of time to make my 1:30pm flight. However the flight ended up being initially delayed for roughly 90 minutes according to the airport, while many passengers received notifications that it was closer to 2 and a half hours. When asked, the Ryanair deask said that they did not know anything and basically told us it was not their problem. We did not take off until after 5pm. However, it did not end there. Having never been told what the problem was, we finally boarded the plane and found that it was filthy. There were bread crumbs all over my seat and a candy bar wrapper underneath. I would have thought that with an extra 4 hours the plane could have at least been cleaned. Other than that, it was typical Ryanair, the seats do not recline, the staff is indifferent, and boarding was done via a bus to the tarmac."
Punti positivi: "price"
Punti negativi: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Punti positivi: "Tutto OK"
Punti negativi: "The gate staff did not make it clear where and when passengers with Priority seating should stand in line."
Punti positivi: "Fly on time"
Punti positivi: "it was 1 hour flight so it was really great"
Punti negativi: "nothing"
Punti negativi: "Mi hanno imbarcato il trolley e me lo hanno rotto"
Punti negativi: "Ritardo di un’ora"
Punti positivi: "Boarding was straightforward"
Punti negativi: "The flight was delayed by 1hour and 45 minutes. Luggage arrived after waiting more than 30 minutes at the carousel"
Punti positivi: "price boarding"
Punti negativi: "flight delayd luggage delayed seating random"
Punti positivi: "La cordialità del personale"
Punti negativi: "Il ritardo, i continui annunci commerciali, il freddo, la disorganizzazione di imbarco e sbarco..."
Punti negativi: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Punti negativi: "The person at the gate during the boarding was rude and unethical. I was asked to place the suitcase in the special cage to measure it and despite the fact that it fit the lady asked me to send it as cargo and pay. I had to call a supervisor to show him it fits. Even so the lady argued about. I have taken a picture and threaten to sue the company for harassment and unfair business practice. Jack Dauber"
Punti negativi: "Partenza in ritardo di 35 minuti"
Punti negativi: "the gate change many times, no information about the flight , no answers, many problems with the cases of the people, I hate rian air."
Punti positivi: "Il volo tutto ok"
Punti negativi: "Ma è assurdo che mi abbiano fatto pagare 50€ di multa per mezzo centimetro di valigia sporgente. Che quando l' ho inserita io invece era perfetta. È un furto e come me ci sono stati altri 6-7 episodi. Abbiamo dimostrato tutti che si sbagliavano ma non hanno voluto sentire ragioni. Mi spiace ma quel vostro dipendente vi ha fatto perdere un po' di clienti purtroppo oggi . Buona giornata"
Punti positivi: "Crew was great."
Punti negativi: "Carry on policy. They should just make everyone check bags at ticketing ans save us the drama of doing it at the gate."
Punti positivi: "I'm not sure honestly."
Punti negativi: "Long lines to board. Petty crew that makes us check our bag because it's one inch over the requirement because of the wheels. Horrible landing, it slammed into the runway. Small seats, not enough leg room. I'm 6ft tall. Flight attendant and announcements kept waking me up."
Punti positivi: "Sono contento di essere arrivato qualche minuto prima rispetto al previsto , benché fossimo partiti con 20 min di ritardo"