Trova voli economici da Pennsylvania per Puglia

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "the crew were so nice"
Punti negativi: "not enough room between seats"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "It was a normal flight with any extra confortable feature."
Punti negativi: "Not delay Treatment in the boarding Gate was ride, asking for visa despite I dont need it."

Punti positivi: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Punti negativi: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""

Punti positivi: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Punti negativi: "More snacks maybe lackerli"

Punti positivi: "Everything aside from the food and cabin atmosphere."
Punti negativi: "Food and cabin atmosphere. The cabin felt very stuffy and warm."

Punti positivi: "Good food and beverage options. Many movie and television selections."
Punti negativi: "The seats were too close especially when reclined. The lady next to me got into an argument 3 times with the man behind her and no one assisted the situation. The second security check needs a better signifier that it was done. It almost made me and another man miss our flight. Miserable attendants"

Punti positivi: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Punti negativi: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Professional courteous staff"
Punti negativi: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."

Punti negativi: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."

Punti positivi: "Good crew."
Punti negativi: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"

Punti positivi: "Swiss took care of arranging hotel for us and substitution flight."
Punti negativi: "Missed connection flight because of delay"

Punti positivi: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Punti negativi: "Nothing"

Punti positivi: "Food was tasty. Crew was very good."
Punti negativi: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."

Punti positivi: "Fast boarding and deplaning."
Punti negativi: "Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic."

Punti negativi: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Generally Swiss air was good"
Punti negativi: "I ask a question if we will arriving late, she give me smart Remarks that we will be on time. No we were late 28 minutes my luggage did not arrive, I'm 4 hours from Warsaw, I wait for luggage which was lost and miss my connection do travel forward. I got home at 8 pm. She check my carry on and they lost , I have only bag with lipstick in there"

Punti positivi: "SwissAir is the best airline ever. Modern, comfortable plane with space - excellent for long haul trips. Zurich is also a great airport in which to change planes."

Punti positivi: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."

Punti positivi: "Good film selection -which unfortunately I couldn’t watch. To be fair I got a 50 CHF discount for my next flight with Swiss."
Punti negativi: "Entertainment system wasn’t working in my row. Food was not great, not the standard I’m used to from Swiss. Took them forever to turn on air handling after boarding, plenty of time for All the people with colds and coughing fits to infect everybody else."

Punti negativi: "It was very late, with us on it."

Punti positivi: "Comfortable flight. The crew was very nice and amenities were fine."
Punti negativi: "My luggage was lost. I had to wait in line forever to file a report. Luckily it was sent to my hotel later that evening."

Punti positivi: "Service"
Punti negativi: "All was great"

Punti positivi: "Excellent food."
Punti negativi: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."

Punti positivi: "The food was surprisingly good and the onboard crew was very nice and friendly. The seats seemed slightly more apart than on Lufthansa."
Punti negativi: "The entertainment unit at my seat was really hard to hear, and from what I heard around me it seems like it's a problem at many if not most seats."

Punti positivi: "Professional crew"
Punti negativi: "Legroom!!!"

Punti positivi: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."

Punti negativi: "Our flight was delayed 25 minutes leaving Rome."

Punti positivi: "When we landed"
Punti negativi: "Everything else..."

Punti positivi: "Airline services and great time scheduling"
Punti negativi: "Upon arriving to Chicago airport the Chicago airport couldn't get passengers off the plane due to mechanical issue"

Punti positivi: "Relaxed check-in"
Punti negativi: "Seats"

Punti positivi: "The flight had a delay but managed to (partially) make up for it."
Punti negativi: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."

Punti positivi: "Flight attendants"
Punti negativi: "No space, bad video screens (especially important for a long flight with a 3 year old) with terrible image and sound quality, even with my good headphones."

Punti positivi: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Punti negativi: "unable to choose seat without paying extra."

Punti positivi: "2 Long flights. Friendly, efficient crew. Plane was clean. Price was good."

Punti negativi: "Major delay"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "Attendants were cordial"
Punti negativi: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."

Punti positivi: "Great crew service, attention to detail, very responsive and efficient"
Punti negativi: "1 hour departure delay from Zurich and did a poor job explaining the cause ?? Movie options available for passengers were limited and not very interesting to watch?"

Punti positivi: "Crew was very nice & humble"
Punti negativi: "Food quality could be better it was tasteless very low standards, & boarding crew in Chicago or in Mumbai needs training because they don't want to give you a choice for food or the seat From Zurich to India & they runout off Nonveg food & crew was telling they have only veg take it or leave it samething Zurich to Chicago if the boarding crew do write thing then this could be avoided ."

Punti positivi: "The food"

Punti positivi: "Everything......"
Punti negativi: "None"

Punti positivi: "Best entertainment package of Movies/TV/Food available on commercial airlines."

Punti positivi: "Lufthansa is a great airline."
Punti negativi: "Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet...."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "I do not like that mono do sale me a ticket with no baggage and never will by a ticket from this company again!"

Punti negativi: "There were a couple of flight delays. Other that that, I love Lufthansa."

Punti negativi: "Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti negativi: "The airline lost our bags!"

Punti positivi: "TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel."
Punti negativi: "See above."

Punti positivi: "amazong"

Punti positivi: "Food and crew were good"
Punti negativi: "The seats recline back so far that it really intrudes into the space of the person behind you. At one point the guy in front of me reclined back so far and fast it slammed my eReader and spilled my coffee. Also the touch screen media app does not work well on Lufthansa."

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "The crew was excellent"
Punti negativi: "N/A"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "It was all really good, as always when flying with Lufthansa"
Punti negativi: "Can always do without delays"

Punti positivi: "Smooth flight."
Punti negativi: "More leg room."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Boarding from Nairobi was ridiculous. The plan was extremely uncomfortable."

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "Leg room, comfortable seats, staff great"
Punti negativi: "Nothing"

Punti negativi: "Voli in ritardo"

Punti positivi: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Punti negativi: "having to come back from vacation!!"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "Troppo freddo"

Punti positivi: "Food was very good"
Punti negativi: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Very nice staff. Excellent entertainment options and food!"
Punti negativi: "Arm room was a bit cramped."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "The flight attendants were very attentive. It's clear they hire for people with high EQs."
Punti negativi: "Not enough leg room. Media box under the seat in front of me so no room to put my carry on under the seat. Also, breakfast was skimpy. Some fruit and a muffin."

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti negativi: "seating is very cramped when the plane is full"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "I liked the food and the election of entertainment. I’m"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Flight crew, including air-hostesses were very polite, accomodating, and helpful. Entertainment system consisted of a big screen LED."

Punti positivi: "Courteous staff, good in-flight entertainment, efficient boarding and deboarding, lots of space on the flight"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Punti negativi: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti positivi: "It was wonderful"
Punti negativi: "Best booking app ever"

Punti positivi: "Early morning flight so left on time and arrived early. Staff excellent."
Punti negativi: "Seats are grim like most European carriers in coach..."

Punti negativi: "This airline is borderline budget airline even in business class."

Punti positivi: "Flight attendants were nice"
Punti negativi: "Food quality"

Punti negativi: "Free coffee"

Punti positivi: "too crowded , not organised enough"
Punti negativi: "organisation"

Punti negativi: "Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive."

Punti negativi: "30 min delay !"

Punti negativi: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."

Punti positivi: "Molto carino il video con le norme di sicurezza."
Punti negativi: "Il confort dei sedili, dare comunque qualcosa a livello di catering (in altre compagnie ti propongono ALMENO un bicchiere di qualcosa)."

Punti positivi: "3-3-3 layout in economy on the United 777 I was on meant I wasn't cramped for space. WiFi worked well for a significant amount of the time I used it."
Punti negativi: "Food was typical economy class fare."

Punti negativi: "Ho perso la coincidenza per 10 min. Il volo per Venezia non ha aspettato la coincidenza!"

Punti positivi: "Good schedules, good prices."
Punti negativi: "They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable."

Punti negativi: "Nothing is for free not even a coffee."

Punti positivi: "Helpful crew"
Punti negativi: "No food except for purchase. Expected at least cup of coffee/crackers"

Punti negativi: "Sia all’andata che al ritorno sono stato obbligato a imbarcare in stiva il mio bagaglio a mano , di dimensioni consentire per alloggiamento in cabina, con conseguente perdita di tempo all’arrivo. La mia richiesta di poterlo mettere sotto il sedile davanti dove sarebbe stato perfettamente non è stata accolta in nessuna delle due occasioni"

Punti negativi: "Spazio tra i sedili molto stretti, imbarco lentissimo , arrivo in ritardo. ci sembrava di stare su una compagnia low cost."

Punti positivi: "Great wheel chair service"
Punti negativi: "Polite customer service agent"

Punti positivi: "I don't think I liked anything about Brussels Airlines, compared to British Airways or American Airlines. The reason why I booked on Brussels Airlines was because American Airlines will only allow my family to check in luggage when we travelled to Accra in 2016. On our return flight on British Airways, we were allowed to check in bags and not 1"
Punti negativi: "The flight was delayed and seating arrangements for my family was not well done."

Punti positivi: "clean plane and nice crew"
Punti negativi: "plane was an hour late, there was no lounge access and no where to sit my pregnant wife in the departure hall"

Punti positivi: "The flight crew was accommodating and genuinely worked to meet passenger needs during the boarding process and also while I'm flight. The flight entertainment included a good, and varied set of options."
Punti negativi: "1. There is a security check just prior to boarding at the gate in Brussels that is not known about in advance. The process is not organized, nor did I (along with other passengers) understand why another checkpoint was being unexpectedly required.. 2. The food onboard (main meal - beef and snack - calzone) were not good; although they were served hot, they were bland and unappetizing. Contrary to popular belief, not all airplane food is "bad". 3. And finally, the restrooms were not kept clean during the flight - I had never seen that on any of the nternational airlines I've taken over several years."

Punti positivi: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."

Punti positivi: "The crew was kind and respectful. The flight was on time and the food was OK."
Punti negativi: "Nothing to complain about on this flight."

Punti positivi: "Nulla"
Punti negativi: "Un ora di Ritardo con attesa a bordo, senza condizionamento"

Punti positivi: "Excellent crew, ALL OF THEM! smiling and super helpful and they seemed to enjoy their job. Super clean restrooms (again, I was the first one in there - by chance)."
Punti negativi: "I travelled economy. Somehow it felt quite crammed. I felt that there were too many announcements, in all 3 languages, it got frustrating, as it stops all onboard entertainment. Duty Free selection rather frugal."

Punti negativi: "As everyone seems to already know, the food and drink is really not very good at all and they didn't provide enough, especially considering that I was delayed by two hours in total in this trip."

Punti positivi: "Smooth and welcoming boarding New aircraft Good crew with free drinks"
Punti negativi: "Nothing"

Punti positivi: "Ok flight."
Punti negativi: "My luggage bag was lost, which contained my entire life."

Punti positivi: "Brussels Air ensured my safety. They made sure that the plane was airworthy."
Punti negativi: "I was due to fly from London to Entebbe via Brussels. Sixteen hours after boarding the flight, I am still in Brussels. We try to complete the assignment another day. My criticism was the overoptimism of the captain how quickly things would happen and on arrival in Brussels the total unpreparedness of the ground staff to cope with half a plane load of people with connections having missed those connections."

Punti negativi: "no information on the board about delay and gate change"

Punti positivi: "Fair amount on the seating room. Polite staff helpful, on time. good value for money"
Punti negativi: "Plane seem a bit old lights would flicker randomly."

Punti positivi: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Punti negativi: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. The day I was suppose to travel ,they told me at the airport that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."

Punti positivi: "NOTHING"
Punti negativi: "We had to wait 1 hour inside the airplane because there was fog in Lisbon. Flight took 2.5 hours and the Fog cleared long before we landed so there was no need to wait 1 hour in the airplane where we had NO leg space at all. As compensation they could at leased given us coffee for free and not have to buy for a bloody expensive high price."

Punti positivi: "Departure and arrival was on time"
Punti negativi: "Very narrow and very uncomfortable seats. Didn't have any free snacks or drinks. I asked about free water, the crew even didn't offer to bring it. For free water you have to go to the back of the airplane to get a small cup. Didn't have any entertainment."

Punti negativi: "40 min delay than 15 minutes delay to take off"

Punti positivi: "The crew members were kind and friendly and went the extra mile to be helpful."
Punti negativi: "The entertainment screen was about 6 inches wide and there were only four movies to choose from (one that was older than the hills). The screen wasn't clear. Hard to believe that there was such poor technology for a flight from the U.S. to Europe. Also, there were no ports to charge phones or tablets which made it near impossible to watch entertainment on a phone or tablet due to low battery levels. The wi-fi was not strong. I typically like food on an airplane, but this food was not something to be enjoyed. I hope to not fly Brussels Airlines/United again. I'll stick with British Airways and American."

Punti positivi: "il prezzo"
Punti negativi: "puntualità"

Punti negativi: "Was surprised that the food was on sale !"

Punti negativi: "Flight was late and I almost missed my connection in Brussels"

Punti positivi: "Boarding was fast, we arrived early."
Punti negativi: "The plane was super hot, the crew never offered drinks or food to me"

Punti negativi: "The gates were way too far apart. Had to run all across the huge airport and go through too many security lines."

Punti positivi: "Flight left and ended on time."
Punti negativi: "Sandwich bread was not so fresh."

Punti positivi: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Punti negativi: "Crew"

Punti positivi: "Fast Boarding"
Punti negativi: "Was waiting for a lagguage over 30min at Tegel airport"

Punti positivi: "On time Polite crew"

Punti positivi: "pleasant fight..."
Punti negativi: "long flight (it was far through no fault of Brussels Airline"

Punti negativi: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."

Punti positivi: "Flight from US was wonderful. Plane had everything you would want. Food was good and seats comfortable."
Punti negativi: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."

Punti negativi: "Need more movies. Fly this route all the time and very little change."

Punti positivi: "good service clean"
Punti negativi: "waiting a long time for luggage"