Avere idea dei motivi del ritardo o avere un omaggio per farsi perdonare (bevanda omaggio, dolce, ecc)
La gentilezza delle hostess
14 ore di ritardo, 1 ora e 20 per parlare al call center, che altro dire…
Aereo nuovo e comodo (A321 neo) Prenotazione su app intuitiva e prezzi competitivi.
Ritardo ingiustificato di 1:40h
Sempre in ritardo di 2 ore. Scandaloso
Pessimi per quanto riguarda il ceckin. Non mi è stato possibile fare il ceckin online perché siamo all’ndata che al ritorno mi dava un errore dovuta al loro sito e mi hanno fatto pagare 41,50 per il ceckin in aeroporto a Malpensa.Gia all’andata avevo inviato un’email di reclamo ma non c’è stata risposta! Penosi!! Peggio della Ryan Air! In futuro eviterò Wizz Air!!!
The crew was exceptionally kind. Communication in terms of gate changes could be better
Punti positivi: "la cortesia e dissponibilitta del personale ,e orario preciso"
Punti positivi: "Seats are ok but unable to recline"
Punti negativi: "Keep up the good work"
Punti negativi: "Lower the aircondition temp, it was hot in the plane during flight"
Punti positivi: "The crew was ok. The seats no conmfortable."
Punti negativi: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Punti positivi: "Fast and smoothy check in"
Punti negativi: "After arrival to budapest not platformy ready and waiting over 10minutes"
Punti positivi: "The leg space"
Punti negativi: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Punti negativi: "not charge me for carry on luggage"
Punti negativi: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Punti positivi: "Smooth"
Punti negativi: "All was fine"
Punti positivi: "We had an eventless and safe flight and it was not too cold on the plane."
Punti negativi: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Punti positivi: "personale cordiale, posti piccoli e non molto comodi."
Punti positivi: "crew and boarding was nice"
Punti negativi: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Punti positivi: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Punti negativi: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Punti negativi: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Punti positivi: "I liked that we were not late and that the late coming priority guests were told to pay attention next time. Take off and landing were both nice."
Punti negativi: "Boarding was a little slow and we were somewhat late."
Punti positivi: "Il volo ha avuto 3 ore di ritardo!"
Punti negativi: "La comunicazione relativa al ritardo"
Punti positivi: "Imbarco e sbarco collegati direttamente all'aerostazione. Personale sorridente e gentile. Tempi rispettati. Posti comodi."
Punti positivi: "Le hostess"
Punti positivi: "The crew was so helpful and nice"
Punti negativi: "I was happy with everything"
Punti negativi: "LA PUNTUALITA'"
Punti negativi: "puntualità"
Punti positivi: "Il prezzo"
Punti negativi: "Ritardo di un’ora alla partenza e di un’ora circa al nastro bagagli"
Punti positivi: "Interni dell'aereo, atterraggio e gentilezza del personale"
Punti negativi: "Il ritardo di mezz'ora della partenza"
Punti positivi: "Flight arrived"
Punti negativi: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Punti positivi: "The flight arrived ten minutes early at our destination."
Punti negativi: "Extremely small and uncomfortable seats even for a small person."
Punti positivi: "Entrambi i voli hanno registrato un forte ritardo,quello di ritorno addirittura di 2 ore."
Punti negativi: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Punti positivi: "Easy to book. Comfortable flight."
Punti negativi: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Punti negativi: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Punti negativi: "You have to inform the customers, that company needs you to have a visa"
Punti positivi: "The crew was really nice"
Punti negativi: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Punti positivi: "La semplicità è velocità di imbarco"
Punti negativi: "Ritardo di oltre un'ora per il mio volo LTN-BRI"
Punti negativi: "No air conditioned 2 hours late Poor ground service"
Punti negativi: "Già alle 10.45 stamane si sapeva che il volo avrebbe avuto 3 ore di ritardo e nemmeno un mail/sms per informare in anticipo del ritardo"
Punti positivi: "Cheap."
Punti negativi: "Last minute boarding change & overall 1 hr delay"
Punti positivi: "Cheap flights, priority boarding."
Punti negativi: "No meal included, no entertainment provided"
Puntuale Comodo Però non usare i fingers per imbarco e sbarco….
Consegna bagagli confusionaria per cambio nastro e banco check in
Arrivati anche in anticipo!
Sono molto efficienti nel dirigere i passeggeri in uno sbarco educato
Punti positivi: "Personale gentile"
Punti negativi: "Niente di particolare"
Punti positivi: "Nothing. Wiorst flight ever!"
Punti negativi: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Punti positivi: "Personale cortese e gentile sedute abbastanza comode per il tragitto fatto"
Punti positivi: "Nulla"
Punti negativi: "Tutto"
Punti positivi: "Come sempre da Ryanair il prezzo"
Punti negativi: "Il ritardo di 45 sembra proprio troppo"
Punti negativi: "Nothing"
Punti positivi: "Hassle free boarding."
Punti negativi: "At least serve water for free."
Punti positivi: "Fast and easy on time flight from PMO to FCO"
Punti negativi: "Abbiamk avuto quasi 2 ore di ritardo"
Punti positivi: "La amabilidad del personal. Página web fácil de usar"
Punti negativi: "Los asientos don demasiado duros. Deberían poder reclinar los espaldares. Me molesta que cobren adicional por todo. A la final el precio inicial es irreal"
Punti positivi: "Il viaggio è stato effettuato con la massima Puntualità. Nn ho atteso per l'imbarco. Anzi devo dire che sono arrivata in anticipo di circa 20 minuti. Posso solo complimentarmi."
Punti positivi: "Personale gentile"
Punti negativi: "L’ora del disimbarcoooooooo"
Punti positivi: "Velocità e precisione"
Punti negativi: "Persona oversize di fianco senza averle fatto prendere 2 posti"
Punti positivi: "Nella norma, solo potrebbero far rispettare di più il silenzio ed inoltre in 3 ore di viaggio notturno spegnere anche le luci e non vendere prodotti in continuo"
Punti negativi: "dimensioni bagaglio a mano incluso (40 X 20 X "20) fa davvero ridere"
Punti negativi: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Punti positivi: "Tutto ok"
Punti positivi: "la sicilia, ma il volo pessimo ci anno fatto pagare il bagaglio a mano andata e ritorno, lo lo prendiamo mai piu"
Punti positivi: "Niente"
Punti negativi: "La qualità del volo e dei piloti"
Punti positivi: "Puntualità"
Punti negativi: "Evitare i costi accessori.. si parte da un prezzo e non si sa Dove si va a finire. Meglio indicare un prezzo per tutto"
Punti positivi: "Was on time"
Punti positivi: "Personale gentile."
Punti negativi: "Spazi angusti...pulizia mediocre. Snellire procedura di imbarco onde evitare ritardi per partenze."
Punti negativi: "Bagaglio da pagare a parte, per averPosti vicini bisogna pagare, attesa per l’imbarco ... volo in ritardo di mezz’ora"
Punti positivi: "- very kind and professional crew"
Punti negativi: "- boarding was late - did not get actual notice that plane IS GOING to be slightly delayed (only email that it MIGHT happen)"
Punti positivi: "It all went smoothky"
Punti negativi: "N/A"
Punti negativi: "5 ore di ritardo. Capisco che ci sia stato un problema tecnico e immagino possa capitare però noi arriviamo a casa alle dieci stasera!"
Punti positivi: "tutto perfetto"
Punti positivi: "Legroom was great as by coincidence seats were in the first and emergency exit rows."
Punti negativi: "Boarding was delayed due to flight delay by 40 minutes. There was no pre delay communication. Intercom was low on volume, hard to understand. Food was looking ok, but not included and entertainment not applicable as this was a cheap flight, hence score is 1*."
Punti positivi: "We landed without dying."
Punti negativi: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Punti positivi: "Hubo una persona discapacitada a la se necesitaba ayuda. Y le dijeron prioridad para sentarse primero en su silla del avión. Entonces las azafatas inmediatamente dejaron pasar los pasajeros creando así un bloqueo en medio del avión que tomó mucho tiempo."
Punti negativi: "La comida estuvo bien. El servicio a la silla fue rapido.. Aunque los precios no son los mas económicos"
Punti positivi: "I got to my destination"
Punti negativi: "No complimentary water Complex Boarding Expensive"
Punti negativi: "I had to pay for the luggage which I already paid when I booked the flight through Kyak. Seats very small. One way ticket for $400 from Palermo to Milan!"
Punti negativi: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Punti negativi: "Come al solito ritardo, attese lunghe prima dell imbarco e stipati come animali"
Punti negativi: "Partiti con un’ora di ritardo a causa del traffico aereo intenso. Tutti i passeggeri sono stati fatti imbarcare in orario e solo una volta sill’aereo ci è stato comunicato il ritardo."
Punti positivi: "The lines to check in do not wrap around like most airlines- we stood on a line for over an hour and weren’t even near the front. Then they announced anyone on our flight needed to go to s different line to check in as we were nearing boarding time. In the rush we lost a jacket and no one from Ryan Air. Could care less. Not one smiling face! Awful!!!"
Punti negativi: "Have one line for check in and then passengers can check in in order- quite fair! There was someone with a problem at the front of our line and we were dtuck there for over an hour!"
Punti negativi: "The flight was two hours delayed"
Punti positivi: "On time no problem"
Punti negativi: "Everything was good"
Punti negativi: "Ha ritardato quasi due ore.....e può succedere, ma volerci tenere chiusi su un aereo in attesa per quattro ore mi sembra troppo!!!! Per fortuna è potuto partire prima , ma oltre un,ora è mezza su un aereo fermi ci hanno fatto stare!!! Ora pranzo ma il.cibo ovviamente a pagamento ugualmente malgrado il disagio!!!"
Punti positivi: "Staffs are very helpful."
Punti negativi: "Should get some drink at least some water."
Punti positivi: "Not much"
Punti negativi: "It’s in the title. Late. Lots of queuing. Why are Ryanair’s seats made so uncomfortable?"
Punti positivi: "La puntualità"