Trova offerte per voli da Montréal a Roma

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "The meals were awesome, flight great!"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "It was a normal flight with any extra confortable feature."
Punti negativi: "Not delay Treatment in the boarding Gate was ride, asking for visa despite I dont need it."

Punti positivi: "Crew was great, seat comfortable, food was fine."
Punti negativi: "Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess."

Punti negativi: "Delayed flight and delayed layover"

Punti positivi: "Great crew"

Punti negativi: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."

Punti negativi: "We were happy with everthing"

Punti positivi: "Crew was kind and gracious."
Punti negativi: "Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster."

Punti negativi: "nothing"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "The space of the seat is wide. Nice chocolate."
Punti negativi: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."

Punti negativi: "I am still in Budapest and was not able to fly back on my Hungarian passport."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "the crew was great."
Punti negativi: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."

Punti positivi: "Left on time. Quick flight."

Punti positivi: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."

Punti positivi: "The staff was wonderful - super friendly and kind. Food was shockingly great. Very impressed."

Punti positivi: "Excellent airline. The flights are always on time and the email notifications make it easy to print out boarding passes and go right to the gate."
Punti negativi: "The seating and leg room is quite cramped"

Punti positivi: "Food was tasty. Crew was very good."
Punti negativi: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."

Punti positivi: "Loved the warm and very delicious quiche, thank you!"

Punti positivi: "All very comfortable"
Punti negativi: "It was delayed"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "crew great smooth flight"
Punti negativi: "no problem and happy crew."

Punti negativi: "The way the movies, needed extra parts. No touch screen"

Punti positivi: "Food.confort.pillows."

Punti positivi: "Good and fast service"
Punti negativi: "The size you allow for the hand baggage is insufficient"

Punti positivi: "on board"
Punti negativi: "12 of January, 2018 Dear Austrian Airlines authority, I address to your kind attention to asist me to get to me the hat qhich I lost on board of the flight 1576 when I arrived to Vienna airport on my way frpom JFK to Lwo. It happened because it was no room above my seat's bin and the steard helped me to get my heat in another bin. Unfortunately I forgot at the moment when I left the board of the plane, a minute later I reminded that I forgot my hat but I was not allowed to go back and get my hat. I tried to communicate with the Lot&Found office in Vienna airport as I had 2h40 minutes in connection time and it was enough time to get me back the hat, unfortunately nothing was really done from the airport staff to get me my hat and made to me possible continue traveling with my hat. I spoke to two managers, the name I could share with you if you need. The Found office registered my black hat and the plastic box under the number F2018/000682. In this situation I ask your offices to deliver my hat and the plastic box to Lviv airport as sson as possible as this is a special hat for my daily prayers. I wish you best and ask for your kind assistance to send the item as soon as possible with the nearest flight. Sincerely, Meylakh Sheykhet"

Punti negativi: "The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible"

Punti positivi: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Punti negativi: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"

Punti positivi: "Swiss Air is very nice, planes are clean, snacks on board were fantastic!"
Punti negativi: "Why the ridiculous amount of money to check a small bag? For this reason, I would not fly Swiss Air. My fancy sandwich was not worth CHF 50."

Punti positivi: "Food was better than some other long-haul flights I’ve been on. Plane fairly clean and comfortable."
Punti negativi: "Entertainment options more limited than Delta or Virgin, who I’ve usually flown intercontinental. Boarding in Zurich was a mess. No order to it and they didn’t start boarding until 20 minutes before takeoff. Nearly every intercontinental flight I’ve taken needs closed to 45-60 minutes to do a full board. Sure we made up the time in the air but the process to get on the plane was frustrating."

Punti positivi: "I am very satisfied and I will recommended it to my friendships"

Punti positivi: "Swiss is always a tad nicer than the alternatives"

Punti negativi: "The seats in economy were unbearable for anyone of normal size, as I am. It is not possible to sit in even bare comfort in them. Obviously I'll have to find another airline or factor a size upgrade into the price"

Punti positivi: "A snack was actually served on board! With a beer if desired."
Punti negativi: "Change of planes at gate produced some boarding confusion."

Punti negativi: "Business class service The hostess forgot my request twice. ..."

Punti positivi: "EXCELLENT LEG ROOM"

Punti negativi: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"

Punti positivi: "The crew was entertaining and pleasant. The flight was short and easy."

Punti negativi: "I'm only 5 months pregnant, barely showing, and the seat tray nearly didn't fit in the down position! So uncomfortable. Also the chicken sandwich was gross. The bread was gritty and dry."

Punti positivi: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Punti negativi: "I would have loved a video"

Punti positivi: "All was good except the snack - it was ok"
Punti negativi: "n/a - quick flight"

Punti negativi: "Major delay"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti negativi: "People who handle Swiss"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "Comfortable and Clean"

Punti negativi: "This Lufthansa flight was operated by United Airlines. Coach seating was uncomfortable after a couple hours despite moving around regularly."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Reliable airline."
Punti negativi: "Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better."

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "Crew was thoughtful"
Punti negativi: "Seats were uncomfortable and the food was not worth eating"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "Luggage did not arrive."

Punti positivi: "Friendly staff. Free drink and snack. Comfy seats and very easy boarding process"

Punti positivi: "Super easy boarding, just scan your ticket and go. Staff was very friendly. On our short flight from Munich to Rome we were served a complimentary sandwich and option of beer, wine or other refreshments. There was plenty of leg room compared to our other recent flights"
Punti negativi: "There was no in flight entertainment. Not that was really needed it with such a short flight."

Punti positivi: "Super service. From gate in Frankfurt to Rome."
Punti negativi: "Communication on which luggage carousel our luggage was going to be on. The screen said, carousel 11 when in actuality, it was carousel 10. Very confusing...and caused me a delay. That’s the only frustration in the entire trip so far."

Punti positivi: "1st Class is a joke. They leave the middle coach seat vacant. You do have more overhead storage since there are fewer people in "1st Class". Otherwise you may as well be in coach. For flights within Europe this appears to be the standard. Save you money fly coach when traveling within Europe."
Punti negativi: "The seat and service."

Punti positivi: "The flight attendants were wonderful."
Punti negativi: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."

Punti negativi: "Impossible to do beter."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "Smooth flight"
Punti negativi: "Stop overcharge people for 1 luggage :( very disappointed"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Punti negativi: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."

Punti positivi: "Good service."
Punti negativi: "Nothing."

Punti negativi: "Voli in ritardo"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "wine"
Punti negativi: "no screens"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "Seems like they want to nickel and dime you for everything now..."

Punti positivi: "It was overall a great flying experience."
Punti negativi: "One of my connections was way too short. I almost missed my flight. I had to run!"

Punti positivi: "Boarding was automated gates was easy."

Punti negativi: "Troppo freddo"

Punti positivi: "Once again, the in-flight crew was excellent."
Punti negativi: "The Frankfort airport is a nightmare. They have loooooooong gateways, so when I Finally got through security FOR THE THIRD TIME, it’s a 10 minute, speed-walk to the gate. Again, a flight delay was the only thing that made the connection possible. I made it to the gate with 3 minutes to spare, so no time for the bathroom, no time to get lunch or even a bottle of water, no time period. And at the end of it all, my bag is lost."

Punti positivi: "There's nothing much that's positive to say about this leg of our journey."
Punti negativi: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "The service to clients number one. I like"

Punti positivi: "Good staff and food."
Punti negativi: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."

Punti positivi: "Served sandwiches even though 1.5 hour flight."
Punti negativi: "Slow and unorganized boarding. Crew was not outwardly friendly."

Punti negativi: "Lost a whole day and a half of vacation!"

Punti negativi: "Having to go through passport control and security a second time took too much time for the connection between flights."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "The seats were comfy and the pilots were skilled, food was average."
Punti negativi: "The handles in between the seats could've been better by being able to be completely raised."

Punti positivi: "Nothing"
Punti negativi: "Kids running up and down isle stewards just walking past. Never made announcement for boarding. Worst flight ever."

Punti positivi: "at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped."
Punti negativi: "Food a bit bland and uninspired"

Punti positivi: "Personale gentilissimo!"

Punti positivi: "The crew was nice"
Punti negativi: "We were boarding later than expected Which caused some stress with connection flight"

Punti negativi: "Boarding process could have been smoother"

Punti negativi: "Il bagaglio è arrivato con volo successivo"

Punti negativi: "Un'ora di ritardo causa tecnica PC. Poi un bagaglio non consegnato all’arrivo a Roma. Una perdita del tempo perché dovevo aspettare che tutti i bagagli siano usciti prima di andare a compilare un modulo per il bagaglio non arrivato."

Punti positivi: "The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us."
Punti negativi: "We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes."

Punti positivi: "Crew was professional and courteous. Flight a little bumpy because of turbulence but otherwise fine."
Punti negativi: "Boarding in Finland with not too many comfortable seats in waiting area. I'm used to boarding by group numbers but no such thing in Vantaa airport??? Food not good. Legroom seems tighter than a few years ago. Movie selection not great."

Punti positivi: "Free WiFi in the air. Email received in air tracking missing luggage. Stressful to receive, but at least I could see where it was & when it would arrive. Didn’t order a meal, but there was a wide variety of snacks for purchase. Very nice crew. Great leg room."
Punti negativi: "Missing luggage. WiFi spotty."

Punti positivi: "New A350 seating positions The attentive and respectful staff The good food and drinks choices The on time arrivals record, no matter what delay they seem to have good efficiency built in"
Punti negativi: "The boarding in Singapore- Finnair are seemingly punished by being gated at the furthest end of the walkway. The security is slow due to the two single lines of screening, even though we are all in transit or have already been through checks elsewhere"

Punti positivi: "Loved it"

Punti positivi: "modern aircraft, excellent service , nice crew"

Punti positivi: "Food on this flight was delicious."
Punti negativi: "WiFi didn't work."

Punti negativi: "They run out of food choices by the time they got to me."

Punti positivi: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Punti negativi: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."

Punti positivi: "The flight was very fast, boarding and getting off were fast and convenient. They had a new Korean movie that I've been wanting to see but didn't expect would be offered on an airline, so that was great!"
Punti negativi: "The crew seemed quite stressed, when I asked to store my wedding dress in the crew closet they were very short with me, which made me feel really guilty about it, as the stewardess obviously thought I was very troublesome, but they did allow it. The food was quite bland. The entertainment was much more limited than most international flight lines."

Punti positivi: "The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights."
Punti negativi: "The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive."

Punti positivi: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."

Punti positivi: "In cabin crew was good. Good service"
Punti negativi: "Crew at gate wasn't really friendly. Made some of us check in our carry ons stating that the flight was full, but I found on the plane that there was tons of overhead space after everyone had boarded. I had a connecting flight to tallin for a conference and was nervous that my checked in carry-on wouldn't make it."

Punti positivi: "Check-in process very efficient. Boarding uneventful. Flight attendants are engaged and present as humans (does it have to do with being well rested?). Blueberry drink was a nice "ethnic" touch."
Punti negativi: "Check-in counters opened only 2 hours before departure. These days most European airlines counters are open 6-24 hours in advance. Was not really an issue for this small aircraft and lines moving fast once opened."

Punti negativi: "We paid for economy comfort and signed up for the 2x2 seats. Instead we received the 2 seats in the middle of 4. we were more than upset, there is no way we would every request the 2 worst seats in that area and given my husband is 6'6' Did not make for a happy experience."

Punti negativi: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"

Punti negativi: "Not offered a beverage ."

Punti positivi: "Very nice crew, Economy Premium seats had enough legroom, not a bad choice of movies on the flight"
Punti negativi: "Worst food I ever had on a plane (frequent traveler), I would be afraid to feed it to my dog, let alone eat it myself. Barely ate anything, spent most of my flight very hungry. Refused to eat breakfast at all, it was that bad! Please do something about it, it is outrageous to give people garbage like that."

Punti negativi: "I never get that flight."

Punti positivi: "inbound crew very friendly - nice plane on outbound flight . service throughout inbound flight"
Punti negativi: "Food was not good at all on outbound flight, limited vegetarian options inbound and was not able to select preference prior to flight. staff on outbound flight were unfriendly and service stopped after meal."

Punti positivi: "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Punti negativi: "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."

Punti negativi: "It was n't their fault but My wife's passport expired in 91 days from beginning travel so they wouldn't let us on the plane to Italy."

Punti positivi: "The crew was great. The plane was either fairly new or recently refurbished. The new thinner padding on the seats was not a problem at all. For an inexpensive flight they gave a good value."
Punti negativi: "The food was decent but not special."

Punti negativi: "I wanted to go home early..... They wanted to charge me 400 dollars to change my booking"

Punti positivi: "The crew was very much professionals, worked fast."

Punti positivi: "Flight left late but reached early. Plane we comfortable and had clean toilets"
Punti negativi: "None"

Punti positivi: "crew were great!"
Punti negativi: "movies offered were poor. a dinosaur (great for kids), and a movie about love (horrible for all). food was yuck."

Punti positivi: "Punctual and very good service from friendly crew"
Punti negativi: "They don't give you options about what kind of food you prefer like carne / pasta , there is just one menu option. Any kind of snack between the two meals in a 11 hours flight. If you get hungry you will have to buy snacks on board . No legroom"

Punti negativi: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."

Punti positivi: "Flight was operated by American and they really absolutely need to update their planes on the JFK-CDG route. It is the only airline that does not provide individual screens, the seats barely recline and the air quality on board on board lives a lot to be desired as the plane odor is just not good."

Punti positivi: "The crew was just fantastic. ...."
Punti negativi: "I request special meal. ..unfortunately was not provided to me."

Punti positivi: "On time arrival."
Punti negativi: "FinnAir Entertainment selection was not as good as British Airways."

Punti negativi: "Sat on runway for almost three hours. Delayed connection."

Punti positivi: "British Airways has greatly improved their customer service, the flight attendants (usually a bit gruff) were instead very kind and helpful to myself and all the passengers I saw them interact with. It really makes the flight experience better."

Punti positivi: "About the only positive was that the plane left on time and arrived on time."
Punti negativi: "Checking luggage was a nightmare. I stood well over an hour in line. We barely made the flight, and afterwards our luggage was lost, and it still has not been found. The wheelchair that I had ordered for my travelling companion was not there, either at Manchester or Philadelphia. The seats that I had reserved were given away to someone else. Whilst the plane flight itself was okay, the airport experiences on either end were miserable."

Punti positivi: "I thought it was a great experience although I slept through most of it. However the electronic boarding passes did not work so I had to go to the desk for a paper one. Everything else good, I will fly again with finnair."

Punti positivi: "Liked the upgrade seat"
Punti negativi: "Food was aweful both the dinner and the breakfast the following morning ."

Punti positivi: "Great service"
Punti negativi: "Equipment defects"

Punti positivi: "FLIGHT WAS ON TIME VERY FRIENDLY STAFF AT GATE ON BOARD STAFF MOSTLY FRIENDLY NO HASSLE WITH MY CARRY ON LUGGAGE FOOD WAS "OK" ONE WORLD SHOULD BRING BACK THE CHEESE PIZZA SNACK! BATHROOMS CLEAN"
Punti negativi: "OLD PLANE OLD ENTERTAINMENT SET WITH FUZZY SCREEN NO WIFI ON BOARD STAFF ON RETURN FLIGHT FRIENDLY BESIDES ONE WOMAN WHO WAS VERY RUDE SEATS ARE TOO CLOSE TOGETHER, NEED MORE SPACE FOR LONG FLIGHTS"

Punti positivi: "The fare was the best I found and it got me home on short notice. Service and facilities were the same as other major airlines as the flight was operated by a code share partner. Online booking was smooth and painless."
Punti negativi: "Nothing. I paid for economy and expect all the issues with flying economy. Finnair is in no way to fault for any issues on my flight."

Punti negativi: "It is over a month now and I am still waiting to get my American Airlines miles awarded to my account. The trip was booked through FinnAir but operated by American Airlines. They are both members of the same alliance. The airline miles number was confirmed with American Airlines upon check-in. But now, American Airlines wants proof of my ticket receipt and boarding pass. I have my ticket receipt but who keeps their paper boarding pass these days? Hope my photo of the gate details suffices for my boarding pass."

Punti positivi: "Hostess don't diturb me and let me sleep"

"My original flight had been canceled and they got me on a better flight with a shorter layover. I spoke to Roger on the customer service line and he was wonderful."

"Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente"

"It was very stressful not being able to use Iberia/American Airlines apps for checking in, adding TSA Pre, or using mobile boarding passes."

"Many people had masks off for very long periods of time. I noted one woman sleeping for the last 3 hours of the flight with no mask on. Cabin crew walked past several times, served drinks and food and didn’t bother to say anything until land procedures. Also during the meal they flight attendant told us there was one chicken meal left and left it amount is to argue who gets it. Frustrating and unsafe flight."

"The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC."

Punti positivi: "Nothing"
Punti negativi: "Being able to go home"

Punti negativi: "The seats"

Punti positivi: "Boarding was seemless and nice"
Punti negativi: "There was a delay which was communicated, inflight entertainment could have been better"

Punti positivi: "Seats were comfortable and staff was lacki g customer service"
Punti negativi: "I felt abandoned by crew when asking for water"

Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"

Punti negativi: "Seat"

Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"

Punti negativi: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"

Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."

Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"

Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"

Punti positivi: "Left on time fast out"
Punti negativi: "Dos not Get any food"

Punti positivi: "helpful crew, fast boarding"
Punti negativi: "nothing"

Punti positivi: "It was my first flight with Iberia - I was very pleased with the entire experience."

Punti negativi: "Seats switched from together with my wife on our honeymoon to seperate.Rrude front desk staff."

Punti positivi: "Never again Vueling"

Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"

Punti positivi: "First time flying El Al. Hopefully my last. They delayed the flight to give three people - two of whom were ladies iver the age of fifty - intensive security screens. I was given one as well. They took my laptop, one of my pbones, my tanlet, and my headphones. This would havr neen bearable if El Al invested in its cabins, but that doesnt seem the case. The headphones provided were similar to models from the 90s (and worked just as well), there was no individual screen for entertainment, and the seats were exceedingly cramped. At least the Wi-Fi was free."

Punti positivi: "Hola todos estuvo ecelente"

Punti positivi: "Who assigns the seats? A monkey?"
Punti negativi: "Who assigns the seats? A monkey? Half my party was seated away from me (including my 5 year old daughter); we were put in an exit row and then moved. Everyone around us was sitting apart from their traveling companions so that we talked over each other. The whole thing was absurd."

Punti positivi: "Fast boarding, friendly staff, clean plane."
Punti negativi: "Not even a tiny snack as complimentary for a 3h flight."

Punti negativi: "Un po’ tutto"

Punti positivi: "I loved being offered newspapers before takeoff. in-flight entertainment had a good selection, food was good, and there was a decent amount of space on this flight because it was relatively empty."

Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"

Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"

Punti negativi: "Missed connection due to Iberia. Rerouted to JFK after overnight delay and had to transfer to Newark. Upon arrival at Newark, which we had to arrange, we were notified that the flight was changed back to JFK. Turned a 12 hour travel day into 36. Horrid experience."

Punti negativi: "Compagnia di bandiera con servizi low cost, sito web che funziona malissimo. Mai più per tratte lunghe"

Punti negativi: "Compagnia di bandiera con servizi low cost al limite dell'accettabile"

Punti positivi: "Staff was amazing!"
Punti negativi: "Seats are very small and leg room is non-existent."

Punti positivi: "Got me where I needed to go, on time. Reasonably comfortable."

Punti positivi: "The AA Tampa crew need to train the IB crew on customer service"

Punti positivi: "All went well"

Punti negativi: "Il volo madrid barcellona ha avuto 2 ore di ritardo e questo ha comportato la perdita della coincidenza barcellona pisa. Malgrado abbia acquistato un biglietto con iberia, la compagnia si è rifiutata di prendere in considerazione la possibilità di spostarmi su altro volo madrid barcellona perchè il volo era operato da vueli ng"

Punti positivi: "The arrival was almost on time (20 min late ONLY)"
Punti negativi: "Check-in machines in Barcelona Airport did not work (since the Vueling shares the code with Iberia, but they did not share the booking codes!). The result is 40 min queue while only one "manual" registration desk opened. The person behind the desk seemed to be very stressed, no shadow of any kindness - it's understandable: the managers had left her alone with a lot of people unable to use their "cool" innovation (registration through machines). If one adds here the unacceptable burden with boarding (30 mins of waiting time before the bus arrived and all that on the stairs of the "sleeve") the flight started fairly "well". The seat assigned was in the last raw (seems for any other type of seat one has to pay like 13 euro more) and with my 2m of height I felt at "maximum of comfort". Thank you, Vueling, for that exceptional "lowcost safari" experience, will try to avoid you in the future."

Punti negativi: "The stewardess spilled coffee on my leg and didnt apologize. then after bumped me in the head with her elbow and did not apologize."

Punti positivi: "Nothing"
Punti negativi: "The flight crew only cared about their first class passengers."

Punti positivi: "Good crew in providing good service with a smile. Smoth take off, flight and landing Good choices in dinner with wine"
Punti negativi: "Below avera ge breakfast with no hot items besides cofee/ tea Poorly organized boarding. Staff person with the microfone and staff controlling the lne were not in sink, gave confusing instructions. Too much noise in the abin with the lights out due to the presence of lots of high schoolers talking Distance between seats kind of small"

Punti negativi: "Could not board the plane as it was overbooked!!!!!"

Punti positivi: "The plane, food and entertainment were satisfactory."
Punti negativi: "Outbound flight TO Paris was cancelled."

Punti positivi: "Everything"

Punti positivi: "Everything was great including staff, entertainment (movie/show options) and luckily an extremely smooth flight."

Punti positivi: "Wide bodied aircraft"
Punti negativi: "No free drinks or snacks"

Punti positivi: "Movies were good, seats were OK"
Punti negativi: "Paying $85 for a 2nd bag"

Punti positivi: "The plane was quiet, the crew was extremely efficient and polite."
Punti negativi: "No complaints."

Punti positivi: "New aircraft, comfortable seats, and the best of all a friendly and welcoming crew. Love Iberia!"

Punti positivi: "Quick flight"
Punti negativi: "Bad delay, long security line there"

Punti positivi: "Amazing crew"
Punti negativi: "Food was ok. Seat was crowded. Everything else was excellent."

Punti positivi: "The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind."
Punti negativi: "I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins."

Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"

Punti positivi: "Nothing"
Punti negativi: "Flight was delayed 4 hours and when finally boarded we had to get off the plane for a crew change and wait another hour. Then we sat on the runway for 45 minutes before we took off. Worst flight of my life."

Punti positivi: "Price"
Punti negativi: "Use jet bridge instead of bus gate"

Punti positivi: "Super friendly"
Punti negativi: "Maybe a hot meal?"

Punti negativi: "Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time."

Punti positivi: "Personale cordiale e disponibile."

Punti positivi: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Punti negativi: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."

Punti negativi: "Ok, it's TAP, it's a bargain, but the "breakfast" was a pitiful piece of meat on a stale piece of bread"

Punti positivi: "Really great"
Punti negativi: "Need entertainment"

Punti positivi: "The crew was very friendly and helpful."
Punti negativi: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"

Punti negativi: "Not missing our connection due to delays."

Punti negativi: "The flight wad late becsuse of the immigration."

Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"

Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"

Punti positivi: "TAP airline didn’t charge me for a checked bag on my flight to Lisbon. On the way back to Rome I was met with blank faces and no options. They demanded the extra $70 for a checked bag. On my way to Rome, a group of students were yelling and crawling all over the seats and blocking the aisle. Worst"
Punti negativi: "Full airline policies up front."

Punti positivi: "Punctuality, service and confort"

Punti negativi: "We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is"

Punti positivi: "TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it."
Punti negativi: "I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only)."

Punti negativi: "Terrible terrible service in helping with a tight connecting flight, terrible"

Punti positivi: "Not much"
Punti negativi: "When TAP couldn’t get me to Lisbon in time to make my connection they added a flight to Madrid where I waited until 16:00 to fly to Seville. I talked to several TAP representatives and none were helpful or apologetic and they offered me nothing for the problems they caused. I missed my only day in Seville due to this. This trip turned out to be a disaster."

Punti negativi: "Missed, even on time at Lisbon"

Punti positivi: "Food was alright"
Punti negativi: "No entertainment, no charging port beyond row 15."

Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."

Punti negativi: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"

Punti positivi: "The crew was amazing. Very professional, kind, and accommodating."
Punti negativi: "The boarding check-in person was confusing. Anyone that didn't speak Spanish got in the wrong line. They didn't announce that there were two lines, one for A and one for B. So we were mistakenly directed to stand in the line for a Madrid flight, when we were going to Lisbon. They made the last minute call only in Spanish, so we all almost missed the flight. The landing was a bit rough with crosswinds."

Punti positivi: "Plane was good, service on board pretty good."
Punti negativi: "Flight was delayed and we were never notified despite receiving multiple emails to ‘upgrade’ our flight. While checking in we attempted to upgrade 3 tickets to first class and were sent to 3 different areas in the airport with our luggage, having to wait in line each time. Didn’t provide vegaterian options on board. Weren’t given a gate ever after landing 5 hours late and were kept on board for half an hour making us miss a 2nd connection we had to rebook after the initial delay. A frustrating experience hat could have been made better with just some communication about what was going on."

Punti negativi: "We were never prompted to pay for our check in baggage at the time of purchase and so when we showed up we were forced to pay 85 euros for one checked bag for an international flight on top of a ticket that already cost more than $250. The luggage restrictions were never shown previously. Will never fly TAP Portugal again."

Punti negativi: "Tap changed the times on my original flight from Portugal to Rome then changed the times from my first flight from Boston to Portugal making it impossible to connect from Portugal to Rome.both flights were tap airlines. We were charged 462.00 extra to take the next flight out 3hours later. We were charged twice for the same flight from Portugal to Rome. It was not our fault that we could not connect in Portugal, every other airlines would make resonable accommodations with out any extra charge. We both feel cheated by tap airlines and it made our vacation very stressful trying to resolve the double charge. It has not been resolved as of yet and we our very disappointed on how we were treated. can’t get anything other than the blame being passed around."

Punti positivi: "Everything was great. No complaints, just an acknowledgement abt layovers and the time needed. Had an hour an a half layover but by the time you get on line to go thru customs n security again we were definitely cutting it close but that's TSA not the airline but the airline could have maybe added another maybe 20-25 mins to the layover. We felt like world travellers running for our connecting flight tho and we loved it! Lol!"
Punti negativi: "N/A"

Punti negativi: "Ground personnel one crew member in particular was unfriendly uncaring and unwilling to find a responsible resolution for the problem"

Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."

Punti positivi: "Nothing. Their mistakes caused an awful experience. And a 24 hour trip from the east coast to Italy is ridiculous."
Punti negativi: "I was livid by their unapologetic nature, their disorganization, their delays, the fact that every customer service agent said something different, the fact we had to pay for bags twice as a result of their delays. We should t have to do extra work to get reimbursed after the fact. They should not charge us right the. and there. It’s stealing. They cost us money and we didn’t get what we paid for."

Punti positivi: "I was on a 7 hour flight and the TAP airline service was very good. I had requested a vegan meal and they were able to accommodate me with no problem. Also they had a great selection of movies."
Punti negativi: "I didn’t like that all the soap dispensers in both bathrooms were empty the whole flight. But good thing for the wet naps they offered and antibacterial I had in my purse."

Punti positivi: "Always the good attention."
Punti negativi: "The delay of the flight without announcing it"

Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."

Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"

Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."

Punti positivi: "Food was ok"
Punti negativi: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"

Punti positivi: "Anything I liked feels inconsequential compared to the bad."
Punti negativi: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."

Punti positivi: "Lots of legroom. On board crew was good."
Punti negativi: "Check-in was a little bit chaotic."

Punti positivi: "The crew were kind and considerate."
Punti negativi: "This was the worst flight I've ever experienced. There was an incessant, loud high-pitched buzzing noise for the entire duration of the flight (we were seated in the very back row so it was particularly loud for us, but others further up said it was bad for them too). Also, we had straight turbulence for over two hours. I've never gotten sick on a plane before, and my husband never gets motion sickness, but we both threw up (and I think several others did, too). I don't blame the crew for any of this, as I know most, if not all, of it was out of their control. However, I would be very nervous to flight TAP again due to this experience."

Punti negativi: "My flight to Miami was delayed due to weather. I missed my connection to LHR, therefore missed my TAP flight to Portugal. I called TAP (before the flight) and they would not change the flight because I went through a travel site. My $240 ticket was lost, and I had to pay over $900 for a new one. I doubt I will use an internet site again because I will unlikely get a refund and it was impossible to change the ticket. Feel awful!"

Punti positivi: "Nice plane, friendly and helpful staff... good service"

Punti positivi: "New plane. Seats ok"
Punti negativi: "Very long wait for boarding. Overcrowding of bus. Food insufficient and mediocre though business class"

Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"

Punti positivi: "Sicurezza volo, disponibilità assistenza."

Punti positivi: "Price"
Punti negativi: "Bad system to board"