Ritardo sulla partenza di 1.5 ore. A
Ci sono stati ritardi...ù Siamo partiti con carico eccessivo... 500Kg. Siamo tornati al gate, scaricato il peso, fatto il carburante e ripartiti. 2 ore di ritardo
I bagagli non sono arrivati
The flight was cancelled. I asked Kayak for a refund by email. No answer.
It was the long delay and standing that was tiring. Then the rushing around to catch the connecting flights was exhausting for everyone I am sure. Airport was crowded. The crew didn't update us on our connecting flights while we were stuck waiting for the bus to take us to the terminal, which caused more anxiety.
Security lines were crazy, even in Fast Track.
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Crew was very nice"
Punti negativi: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."
Punti positivi: "The crew on this flight were excellent. Friendly and professional. Attentive and patient."
Punti negativi: "The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food."
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "All was good"
Punti positivi: "Flight attendant warm, courteous and authoritative at same time."
Punti negativi: "Seat hard. Space tight. I am 6’4”"
Punti positivi: "Amazing crew and service! They are the best!!"
Punti negativi: "Amazing crew and service! They are the best!!"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Best flight crew I've ever had."
Punti negativi: "A free upgrade to first class"
Punti positivi: "The crew was good and the food from Frankfurt to Abuja was good"
Punti negativi: "The layover time was extremely too long and would even be longer during my return"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "This was my first time flying and I have to honestly say I enjoyed this airline. The staff is very attentive to your needs. I felt comfortable the whole flight. The pilot and flight attendants are very informative."
Punti negativi: "I didn’t like the passenger sitting in front of me on my return flight from Frankfurt to JFK. She had her seat reclined the whole time even during meal service. I asked the stewardess to kindly ask the lady to move her seat up so I can remove my meal tray and she said to communicate with the passenger it would make things more easier. I thought that is what the stewardess is supposed to assist me with but hat is my only complaint"
Punti positivi: "Everything"
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Seating was good"
Punti negativi: "Got a seat in the middle - was pretty annoyed with this."
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Voli in ritardo"
Punti positivi: "Seating, food, and crew were very good."
Punti negativi: "No flight entertainment on Erbil flight."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Food was bearable"
Punti negativi: "Delayed, the gate was changed 3 times."
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti negativi: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Punti negativi: "The gates kept changing and people were standing in line without being told how long the wait would be, or what was going on. A little challenging when you have overseas connecting flights ."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Business class for great price but I’m tall and not much extra legroom"
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti negativi: "Troppo freddo"
Punti positivi: "The aircraft was great. A bit wobbly on take off and landing, but overall spacious and comfortable seating. The seats had many position options which was amazing. Meal service tableware was clean and pleasant to use. Food was also great. Also a very wide selection of entertainment options! Also, good flying from the pilot’s crew. Flight was on time."
Punti negativi: "The servicing crew in the business cabin was inexperienced and unrefined. The flight attendants seemed to just want to “get it over with” with questions like “are you done?” The attendants wanted to take our drink order as soon as we got in without giving us a chance to settle into our seats and kept hovering over us until I had to ask her to give us a couple of minutes. The airline did not stock enough snack and ran out mid flight. We had to wait for the next meal service which was not fun. I ended up getting a sweet drink just to get by. Internet, which was paid, was so slow that I got tired of watching it trying to load the pages and gave up. Eventually, the connection completely stalled even though I still had over an hour remaining of the 4 hour package. I used maybe an hour of the total purchase. Total waste because I couldn’t get any work done. Overall, I did not think this was an experience worth a business class ticket."
Punti negativi: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Had ridiculously long bus ride from terminal to plane. Plane was parked on the outer reaches of the airport. This happens far too often on Lufthansa when connecting in Franfort. Build more gates!!"
Punti negativi: "Business clsss sweats on A321 were coach seats with the center seat left empty. Not sir it is worth the higher fare."
Primo volo cancellato e secondo in ritardo di 2 ore
Siamo partiti e le valigie sono arrivate tutto ok
Not being delayed to arrive, and delayed for departure, and delayed to deplane.
I thoroughly enjoyed the service and attention from the crew from my flight with British Airways. Will try to book with them anytime I can.
+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo.
Fully booked so the BA policy of 2 pieces of carry on falls down....
The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week.
Due to the death of my uncle I was unable to take this flight. I called AA repeatedly for 4 hours to tell them I was unable to take flight. I was placed on hold and told I would be called by an agent. By the time the agent from American Airlines called it was 3 min before the flight was due to take off. The agent told me they could not help me and that I needed to contact Kayak regarding booking. I did this straight away but the Kayak agent could not get ahold of AA prior to the flight departing and my entire reservation was cancelled which cancelled my return journey ticket home from London to Los Angeles. The ticket cost $2400 and I tried for 17 days to remedy this issue with kayak.
Punti positivi: "Great crew"
Punti positivi: "The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up."
Punti negativi: "We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead."
Punti positivi: "Crew worked hard to keep to time and make passengers comfortable."
Punti negativi: "Boarding gate crowded."
Punti negativi: "Seriously on an international flight between Linate, Milan to Heathrow, London PAY pounds for a hot coffee or tea."
Punti positivi: "Co pilot chat"
Punti negativi: "Couldn’t sleep - seat didn’t recline properly"
Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"
Punti positivi: "Tutto bene"
Punti positivi: "Great crew, excellent legroom, excellent meal, snacks"
Punti negativi: "Eliminating the 1 hour delay to get to the gate at Logan after landing early."
Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"
Punti positivi: "Nothing."
Punti negativi: "Almost everything. BA is simply an embarrassment."
Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"
Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"
Punti positivi: "The big snow storm cause a 6 hours delay from JFK to MAD, which made me missed my connection flight. Iberia didn't honor its responsibility to find me a connection flight and had no idea where my luggage was. I ended up paying for a train ticket with Renfe from MAD to VLC."
Punti negativi: "It is insane that Iberia didn't help me at all. Iberia should honor its responsibility to ensure the customer have a connection flight when there was a delay due to weather. They were not well trained to locate my luggage, and help me finding an alternative solution, i.e. Renfe train to MAD to VLC."
Punti negativi: "Tempo di off-boarding"
Punti negativi: "Better food better seats and bad movies. Nothing good to pass the time"
Punti negativi: "I film in italiano sono limitati"
Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"
Punti positivi: "In time departure and friendly staff"
Punti negativi: "No complaints"
Punti positivi: "Flight crew was friendly. Getting to leave the plane."
Punti negativi: "Seats were the smallest since I tried Ryan Air. Boarding is ridiculous process of elevators, buses, and salmon stand-offs as people board from the front & rear with no guidance. Arrival was also waiting on buses before a 15 minute ride to the far side of the airport. No food or beverage is offered free. Not a pleasant experience in any way."
Punti negativi: "Il ritardo di 1 ora per la partenza"
Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"
Punti positivi: "The crew was enthusiastic"
Punti negativi: "No m&s sandwiches on board, half filled tea cups (even when asking for no milk)"
Punti positivi: "short flight, no issues"
Punti negativi: "nothing of importance"
Punti negativi: "Never made it!"
Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."
Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."
Punti negativi: "No complimentary drinks, even coffee"
Punti positivi: "N/A"
Punti negativi: "N/A"
Punti positivi: "BA did everything right. Weather caused hours of delays on tens of flights. Airport was not prepared to manage the volume"
Punti negativi: "Over 2.5 hours delay"
Punti positivi: "Customer service was helpful as they could possibly be.. once you are able to contact them."
Punti negativi: "It was very difficult to contact customer service if the hours are not a time the office in NY, USA is open."
Punti negativi: "If you want to reserve your airline seat (I'm talking a standard economy seat) you have to pay $34 per seat if it's 24 hours or more before your flight. Guess what happens at 24 hours? The airport takes over and you're stuck in the middle of a crowded 10.5 hour flight all because you weren't able to select your seat ahead of time. Just another money grab from a tanking airline."
Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."
Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."
Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"
Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"
Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"
Punti negativi: "I wish we would have been offered something to drink that was complimentary."
Punti positivi: "The 747 is spacious. Seats are comfortable and recline. Restrooms are comfortable. The flight crew was wonderful. Food was better than average. Wine was included. Enjoyed the ice cream."
Punti positivi: "The British Airways crews were very friendly and i got upgraded to business class. Its great to know they recognize a hello aviator/pilot"
Abbiamo iniziato l'imbarco addirittura in anticipo. Volo comodo, tutto perfetto
I paid extra for my carry on but it is for “check-in” only. The only way my carry on can go with me to the cabin is to pay another extra 50 Euro under “priority boarding”. This luggage policy is confusing and basically it’s price gouging!
Le vol a été annulé sans aucune autre proposition respectant nos dates et nos tarifs engagés. C'est de la prise d'otage et nous allons devoir lancer une procédure si le remboursement ne se réalise pas rapidement.
Vol retardé et aucune informations
Plutôt une bonne surprise pour ma première expérience en vol « low cost ». L’aller Lyon/Olbia était certes un peu « Cheap » (A320 vieillot / communication équipage minimaliste), mais le retour était impeccable (A319 correct / excellent commandant de bord) malgré les conditions météo.
Stiamo raschiando il fondo del barile con le compagnie aeree...belli i vecchi voli con cibo e bevande inclusi...
Funny crew with a great sense of humor.
To cancel flight as I requested 7 days ago !! Instead you gave me run around saying I had to call airline - called them and they said I had to cancel with Kayak or not possible. First time booking with Kayak and last - terrible experience
Puntualità Ma comunque bene.
IT WAS CANCELLED AND THE AIRLINE DIDN'T TELL ME, AND KIWI TOLD ME 10 MINUTES AFTER IT WAS SUPOSED TO TAKE OFF. AND DIDN'T HAVE ANY FLIGHT PROVIDED BY VOLOTEA NOR KIWI, I HAD TO BUY MY OWN AGAIN
We had to wait 1h to register the luggage, then the flight was delayed and arrived 1h15 later than expected
La segnalazione del ritardo in tempo !!!
We had pay 50 euros taxe bagage to aéroport and we have already pay with kayak option bagage cabine It is not normal Bad service of kayak
Premesso che abbiamo il covid da 2 anni … inutile urlare al check in (tenere le distanze) se poi dentro l’areo non ci sono posti a separarci (così come in aeroporto due no ed uno si) nell’aereo. Il personale scorbutico e non ha fatto rispettare le più normali norme. Se fosse
Il volo è andato bene, peccato per il ritardo di quasi un’ora
Punti positivi: "Crew was great"
Punti negativi: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Punti positivi: "Quick flight, arrived early! That part was great!"
Punti negativi: "Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines."
Punti negativi: "Dovrebbero misurare la temperatura a chi sale in aereo in periodo di COVID"
Punti positivi: "The crew did a fanstastic job!"
Punti negativi: "The seats werent the best and my seat didnt have a window."
Punti positivi: "Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?"
Punti negativi: "Going anywhere but Catania"
Punti positivi: "Perfect!"
Punti negativi: "Beware of checked baggage, the costs are astronomic (around 60 usd per bag)"
Punti positivi: "Simplicity and welcome with a smile"
Punti negativi: "The departure gate was far"
Punti positivi: "L’agenzia per le emergenze, FAS airport service, a cui si sono rivolti è stata eccezionale. Lidia Suardi è SUPER!!"
Punti negativi: "Tutto può essere migliorato: il volo è stato rimandato 3 volte e poi cancellato. Le spiegazioni insufficienti. Prima, l’unica alternativa proposta è stata il pullman. Quando, alle 22, solo pochi erano rimasti, ci hanno riprogrammati al giorno dopo pagando transfer e albergo, ma io avevo già pagato"
Punti positivi: "The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags."
Punti negativi: "Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again."
Punti negativi: "To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini."
Punti positivi: "Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly."
Punti negativi: "Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company."
Punti positivi: "Puntualità e rapidità"
Punti positivi: "Low cost"
Punti negativi: "Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing."
Punti positivi: "Not much"
Punti negativi: "Boarding process stinks. You have 2 groups but board them all at the same time well let's say start to board by having us wait outside for 20 minutes in 90 plus heat. No water then stand on a hot bus for another 15 or 20. If we want a water after heat stroke it's 2.50"
Punti positivi: "Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air. If you are flying business with no luggage it's ok."
Punti negativi: "Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions"
Punti negativi: "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."
Punti positivi: "We got there"
Punti negativi: "About 50 minutes late, hard landing, and worst of all they called us for boarding and we went out of the semi-comfortable terminal and STOOD in the HOT sun. Our plane hadn't even landed. We stood out there for 40 minutes. Voltea is even a worse version of Spirit Airlines"
Punti positivi: "Accepted phone scans of our boarding passes. Decent price Nice crew Left a little late but still managed to arrive 15 minutes early on a one hour flight."
Punti negativi: "I only gave one star for food but I didn't buy any food so I would rather have a "not applicable" category."
Punti positivi: "Tutto mia piaciuto"
Punti negativi: "Tutto ok"
Punti positivi: "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Punti negativi: "No food or entertainment"
Punti positivi: "Convenient straight flight to Bordeaux"
Punti negativi: "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"
Punti negativi: "L'attitudine del personale, corretta ma triste e impersonale. Solo pronti a vendere e non dare servizi"
Punti positivi: "minimum fuss from beginning to end, and no bombarding by emails. their staff all handle carry-on luggage discreetly even when slightly over sized ... Compliments to Volotea."
Punti positivi: "Staff was friendly"
Punti negativi: "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"
Punti negativi: "Volo in ritardo di oltre 4 ore. Poiché già in passato, in situazioni analoghe, il volo è stato poi cancellato all'ultimo minuto, ho deciso di fittare un auto e di muovermi con questo altro mezzo"
Punti negativi: "2 ore di ritardo e nessuna informazione"
Punti positivi: "Excellent price and route. Very friendly crew. I didn't need much for a 2hr flight. Met all my expectations."
Punti positivi: "Piloti e personale cordiali. Essere sempre stato contattato tramite email per le variazioni sul volo. Perciò servizio ben organizzato"
Punti negativi: "L'attesa, sempre in ritardo, per questo viaggio e chi si trova nei ultimi posti, rumorosità del volo causa mottori"
Punti negativi: "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"
Punti positivi: "Good short flight"
Punti negativi: "Short flight, no food or entertainment"
Punti positivi: "Nothing"
Punti negativi: "Check in started at 9:05 and boarding was at 9:25, we arrived at the airport (which has 1 gate) at 9:10. There was no one at the check in counter until we asked the security guard for help. At 9:30, the Volotea attendant came back and said we were late and missed boarding and it would cost another 180 euro to get on the plane!! Beware!!! -They have a 20 kg or 44 lb weight limit instead of 50 and will charge you an additional 60 euro per bag of over 44 lbs! -Print your own boarding passes, they charge 20 euro per passenger if they have to print it at check in. -There are fees all over the place, it is a SCAM!"
Punti positivi: "Seats were OK and overhead storage was good."
Punti negativi: "Flight was delayed 45 min without explanation."
Punti positivi: "Nothing"
Punti negativi: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."
Punti positivi: "Too short of a flight for food and entertainment! Smooth flight. No complaints"
Buono ma a una certa un cattivo odore ha invaso la plancia e nessuno ci dava spiegazioni
Flown this route twice with Wizz- both times more than 6 hours delay
They don't allowed me to travel because wizz said you don't have flight ticket
Forse a causa di un cambio di orario del volo, ho avuto difficoltà ad effettuare il check in on line,ho trovato il sito poco intuitivo.
Corretto e andato tutto perfettamente orario e tutto il resto.
E stato un po in ritardo pero e concluso bene.
Sarebbe stato bello ,mandare le carte di imbarco prima,, ?
Delayed departure and boarding due to airport operations, not fully Wizzair's fault. But considering of already standing 3 hours for security check, standing another 40 minutes for boarding was killing my legs.
L'imbarco è iniziato in ritardo a Catania di 30 minuti. L'aereo doveva partire alle 10:30 e invece è partito alle 11:00. La buona notizia è che in volo è stato recuperato 20 minuti e quindi sono arrivato "solo" 10 minuti di ritardo. Invece delle 12:20 sono arrivato alle 12:30.
Esperienza pessima. Dopo una attesa del volo di 8 ore nessuna comunicazione ufficiale sulla sua cancellazione né sulle alternative. Ora è quasi impossibile chiedere anche il rimborso del biglietto e/o delle spese dell'albergo. Personale assente e inutili quelli al check-in.
Positivo Molto puntuali , negativo non funziona la linea priority.
Una compagnia low cost ma con sovrapprezzo di ogni tipo, sia all'andata che al ritorno ritardi esagerati ed aerei veramente sporchi nel mio posto, nel porta oggetti c'erano tracce di vomito con conseguente cattivo odore poltrone vecchie sgualcite e troppo ravvicinate un viaggio fortunatamente breve ma di una scomodità assurda... nn volerò mai più con wizzair...
It was delayed for borderline and flying
Avere idea dei motivi del ritardo o avere un omaggio per farsi perdonare (bevanda omaggio, dolce, ecc)
La gentilezza delle hostess
14 ore di ritardo, 1 ora e 20 per parlare al call center, che altro dire…
When I arrived at the airport they left me to stand by. Did I ask why? They informed me that the fly was oversold. Finally, when they finished the boarding process, they confirmed, that they gave me the boarding to go to Milan. I arrived at the airport two hours in advance and the flight was delayed.
Aereo nuovo e comodo (A321 neo) Prenotazione su app intuitiva e prezzi competitivi.
I was not boarded because i was positive on my pcr test
Ritardo ingiustificato di 1:40h
Sempre in ritardo di 2 ore. Scandaloso
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Pessimi per quanto riguarda il ceckin. Non mi è stato possibile fare il ceckin online perché siamo all’ndata che al ritorno mi dava un errore dovuta al loro sito e mi hanno fatto pagare 41,50 per il ceckin in aeroporto a Malpensa.Gia all’andata avevo inviato un’email di reclamo ma non c’è stata risposta! Penosi!! Peggio della Ryan Air! In futuro eviterò Wizz Air!!!
Punti positivi: "la cortesia e dissponibilitta del personale ,e orario preciso"
Punti negativi: "Very very bad."
Punti positivi: "Stewards"
Punti negativi: "Uncomfortable seats"
Punti positivi: "Friendly crew"
Punti positivi: "We had an eventless and safe flight and it was not too cold on the plane."
Punti negativi: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Punti positivi: "It's the cheapest you can get"
Punti negativi: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Punti positivi: "personale cordiale, posti piccoli e non molto comodi."
Punti positivi: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Punti negativi: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Punti positivi: "We landed"
Punti negativi: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Punti negativi: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Punti positivi: "Il volo ha avuto 3 ore di ritardo!"
Punti negativi: "La comunicazione relativa al ritardo"
Punti positivi: "Imbarco e sbarco collegati direttamente all'aerostazione. Personale sorridente e gentile. Tempi rispettati. Posti comodi."
Punti positivi: "Le hostess"
Punti positivi: "The crew was so helpful and nice"
Punti negativi: "I was happy with everything"
Punti positivi: "Clean"
Punti negativi: "Claustrophobic"
Punti negativi: "LA PUNTUALITA'"
Punti negativi: "puntualità"
Punti positivi: "Il prezzo"
Punti negativi: "Ritardo di un’ora alla partenza e di un’ora circa al nastro bagagli"
Punti positivi: "Interni dell'aereo, atterraggio e gentilezza del personale"
Punti negativi: "Il ritardo di mezz'ora della partenza"