Trova voli economici da Londra per San Francisco

"Annoying that every short flight is delayed over 40 minutes consistently . Why am i taking a 1 hour flight when it becomes two hours plus airport and uber time? Maybe we should all just drive??"

"my row of TVs didn't work"

Punti negativi: "Missed this flight by a few minutes because the previous JetBlue flight was delayed by about 30 or 40 minutes. It would have been better if the connecting flight could have waited a few minutes, then about 8 or 10 of us wouldn’t have had to have been rerouted and spend nights at the airport."

Punti negativi: "Seat 14A had malfunctioning audio and the internet connection made it hard to stream"

Punti negativi: "the flight was 2 hours delayed but the staff continuously kept us up to date"

Punti positivi: "Landed early"
Punti negativi: "There were crumbs on my seat when I got there. The plane could not have been cleaned."

Punti negativi: "It was a 6 hour flight and I didn’t know only 2 snacks and a water were available on the plane until I got to the airport. Almost everything was still closed at the airport. We were quite hungry and thirsty."

Punti positivi: "It has been over 2 years and I still remember the service, comfort and atmosphere of this flight. Whatever JetBlue is doing, it works!"

Punti positivi: "I liked the male flight attendants on my flight. They were nice and cheery and was always willing to help. The inflight entertainment and WiFi was great. The snacks were also good."
Punti negativi: "I forgot to the flight attendant’s name but she was quite rude. I traveled with an infant who required warming up of her milk in a bottle and I would ask for hot water and she failed to bring it over. I requested hot water twice. Initially when the plane was taking off- she stated she cannot bring anything while the flight was taking off but even after take off and in cruising altitudes she did not come over until we rang the call bell and another flight attendant came over. Second time mid flight we happen to ask the same flight attendant for hot water as she passed by— she nodded her head but again never returned with the hot water. Again I hit the call button and another attendant came over and gave me water. I felt that she did not like attending to the flight guests and always seemed to give an attitude. I understand traveling with a child may be hard for others, but imagine the parents who have to care for a starving baby. The flight was also a bit too warm."

Punti positivi: "Nothing"
Punti negativi: "We were stranded at the airport for hours"

Punti positivi: "Crew was very friendly and responsive"
Punti negativi: "Would’ve been nice if they offer headphones. Maybe they did and I just didn’t notice."

Punti positivi: "Love the free WiFi. That was awesome and somewhat unexpected."
Punti negativi: "There was no coffee left on board when serving the second round - kind of hard to wake up from a 6 hour flight."

Punti positivi: "Very good service"
Punti negativi: "More food choices"

Punti positivi: "Crew is always fantastic, JetBlue crew members never let me down!"

Punti positivi: "Free WiFi and seat comfort!"

Punti positivi: "Great crew. Mint experience is fantastic, actually great airline food. Better than any other domestic first class. Free internet!"

Punti positivi: "Not too full of a flight"
Punti negativi: "It was delayed 3 hours"

Punti positivi: "Boarding process was smooth, and attendants were kind and entertainment system seemed good."
Punti negativi: "Attendants could allow passengers to use extra leg room seats if they are empty once in the air. Would be great if the default setting for the screens was OFF."

Punti negativi: "Don't push a credit cards on us via in person brochures. I found it very unsavory."

Punti positivi: "The seat was good, snacks is good."
Punti negativi: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."

Punti positivi: "Gabe me a free wine"

Punti positivi: "the carry-on luggages were checked-in free at boarding to avoid chaos of the over-head bins space shortage"

Punti positivi: "Friendly crew. Extra snacks and drinks were a big plus on a long flight."
Punti negativi: "There were not enough people that checked their carryons, which lead to a long delay in boarding. Jetblue people should have demanded more checked bags to avoid a long delay in boarding. The flight was painfully long due to snow, which is understandable."

Punti positivi: "I like the comfort of the flight and the kindness of the crew"
Punti negativi: "I'm disappointed that my carry-on has been charged like a suitcase, that has stolen time to reach my booked house in the city"

Punti positivi: "It was really nice having a USB charger under every seat."
Punti negativi: "Our flight was delayed by 2 hours and I was only notified when I had arrived at the airport."

Punti positivi: "The entire flight experience: seating, price, flight crew, entertainment, and snack bar are light years ahead of the other budget airlines. Never fly NYC to SF on any other airline. The crew was so friendly and helpful."
Punti negativi: "Everything was perfect!"

Punti positivi: "The crew and ground staff were accomodating."

Punti negativi: "Entertainment controller was broken"

Punti positivi: "The flight was comfortable enough once it got going after a 5-hour delay."
Punti negativi: "Flight from FLL to SFO was delayed by 5 hours due to a technical issue with the plane. Upon arrival I received an apology email from JetBlue and a flight voucher. However, I will also be filing a claim with the airfare app to seek reimbursement for the enourmous inconvenience this delay caused."

Punti positivi: "return flight was better service"

Punti positivi: "They made us wait in the aircraft for 1 hour because they didn’t have assigned gate! I missed my very important meeting"

Punti positivi: "I love JetBlue's hot towels at the end of long flights. I also love that the have free (Good) snacks. They do have considerably more leg room and bigger seats, and the free WiFi is fabulous!"
Punti negativi: "The cleanliness of the plane in general could've been MUCH cleaner, but I understand that with quick turnaround times and getting in and out on time this is difficult. The air temperature was inconsistent sometimes too cold, sometimes too warm which made staying comfortable difficult. I wish they had more fresh options on the later leaving flights. Also, two of the crew members were SUPER chatty all throughout our evening flight and I could hear them through the earplugs."

Punti negativi: "BOARDING WENT SMOOTHLY, FLIGHT ATTENDANTS WERE GOOD, FREE ENTERTAINMENT WAS GREAT, SEATS WERE COMFORTABLE."

Punti positivi: "The boarding was easy, the legroom was great for economy, the service was straightforward and the price was fair."

Punti positivi: "Smooth flight everything moved pretty timely"
Punti negativi: "Check in was a little hectic"

Punti negativi: "Delayed and departure time changed but wasn’t reflected until I was at the gate. They also changed my seat from the front to very back of the plane"

Punti positivi: "The in flight entertainment was awesome. They have free WiFi, Direct TV, XM radio and more."
Punti negativi: "The flight was so uncomfortable. It was hot in the cabin, and the seats seem to be even more uncomfortable than other airlines. Our backs and butts hurt, and nobody was able to get any rest."

Punti negativi: "I had to gate check my carry on bag, which is one of my biggest traveling pet peeves."

Punti positivi: "Extremely slow taxi-ing at both Boston Logan and SFO led to delays. Plane was very cold which made it hard to sleep"
Punti negativi: "Excellent flight attendants Clean, comfortable plane (other than the temperature)"

Punti positivi: "Long flight so drinks and snacks were appreciated"
Punti negativi: "The rude pushy passenger next to me who kept push8ng 8nto my space and stated that because I was on the Aisoe and he in the middle he should be able to push me 9verbbut that was not Jet Blue’s responsibility. Although the crew offered to move him to the back which he refused but it did quiet him temporarily."

Punti positivi: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Punti negativi: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"

Punti positivi: "Kindness all around from gate agent who gave us lovely seats even though my husband caught in morass of pre-holiday TSA line to flight attendant who we saw first hand give superlative care to man traveling with 2 children, one of whom had very high medical needs and required lots of accessible supplies. Comfy seats and great communication just seem to go without saying at Jet Blue."
Punti negativi: "TSA at JFK was having a rough night"

Punti positivi: "2.5 hours late boarding because there was no piliot or co pilot. They lied about reason blaming on grounding by san fran but then a supervisor said they were waiting for a pilot because they were taking out"
Punti negativi: "The crew"

Punti negativi: "My seat wouldn't lean back irrespective of how hard I pushed it. It went half way back compared to the seats next to me and then it got stuck"

Punti negativi: "Late departure; headphone jack on my armrest was faulty so I had to hold the plug in the whole time if I wanted to hear sound of movies; once we were at the gate in SFO, it took a good 10 minutes for them to open the door to let us off."

Punti positivi: "Again the on board crew was very helpful and were willing to vouch that the plane had mechanical issues not weather issues when the gate agent in LGB tried to tell me that I would not get reimbursement for ground transportation to get from San Jose to San Francisco. So the good is that JetBlue did reimburse me for the LYFT I had to take to San Francisco."
Punti negativi: "Well I arrived in San Jose, not San Francisco. So I arrived 3.5 hours late. Also, I did not appreciate when the gate agent told me that I could not be reimbursed for ground transportation because my flight was weather delayed not mechanically delayed. I understand that he/she may not have known what was the issue with my original flight out of Salt Lake. But, telling me that I would have to pay for ground transportation at 1 am to get the last 30+ miles to my destination made me really worried. If he/she didn't know and didn't have the time or resources to figure it out, I would have preferred if she redirected me to someone else or a phone number or email."

Punti positivi: "Crew were great, boarding process was good too. Great snacks and overall a good experience."
Punti negativi: "The plan temperature was like 85°f for the whole journey meaning you pass our, sweat, or get a headache. Also the seats were really uncomfortable."

Punti negativi: "The Jet Blue counter person was not helpful at all providing direction to us from International Terminal to Domestic terminal C. No help at all to passengers who are not familiar with Logan Airport. Major major disappointment!"

Punti positivi: "On time, very efficient"
Punti negativi: "Checked bag pickup was on the opposite side of the terminal, with inadequate signage."

"Swiss!"

Punti positivi: "Great crew. I had 3 seats for myself."
Punti negativi: "Selection of music entertainment."

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "Great crew & good complimentary food"
Punti negativi: "More seat pitch"

Punti positivi: "Seats were comfortable"
Punti negativi: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"

Punti positivi: "Wonderful on board service from the crew"

Punti positivi: "The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti negativi: "You could have had my luggage arrive. Now I don’t know where it is"

Punti negativi: "Delayed"

Punti positivi: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Punti negativi: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"

Punti positivi: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Punti negativi: "Bread of sandwich was dry."

Punti positivi: "It was a lovely easy flight, always lovely flying star alliance."
Punti negativi: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"

Punti positivi: "friendly and helpful crew"
Punti negativi: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"

Punti positivi: "Swiss is always excellent"

Punti positivi: "The crew"
Punti negativi: "More comfortable seats"

Punti positivi: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Punti negativi: "It was perfect !"

Punti positivi: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Punti negativi: "the seats are small and very small space in comparison to Lufthansa"

Punti negativi: "Boarding time needs to be longer. Also, too little time between connecting flights."

Punti negativi: "Swiss precision"

Punti negativi: "45mn late"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Food and drink service were excellent and big choice of entertainment"
Punti negativi: "seat row spacing in economy was too tight for a 10+ hour flight"

Punti positivi: "The crew was very helpful & friendly"
Punti negativi: "The a/c or fans were on too high"

Punti positivi: "good availability of food"
Punti negativi: "seats did not have much space at all. Legs constantly squished and there was no room to move them the whole trip. not much movie selection available."

Punti positivi: "There wasn't much that stood out as likable. The food was pretty good."
Punti negativi: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."

Punti positivi: "Food service is adequate."
Punti negativi: "Standard complaint, but economy seats are way to squeezed in!"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Check in easy"
Punti negativi: "Weren’t told enough about delays ... very tight seating crew was friendly"

Punti positivi: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."

Punti positivi: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Punti negativi: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."

Punti positivi: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Punti negativi: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"

Punti negativi: "1h45 departure delayed with no compensation."

Punti positivi: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Punti negativi: "Nothing"

Punti positivi: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Punti negativi: "unable to choose seat without paying extra."

Punti negativi: "Good"

Punti positivi: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Punti negativi: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."

Punti positivi: "I take the flight from ZRH to SFO several times a year. Typically on time, typically good service, food and drinks"
Punti negativi: "The entertainment on the Airbus 340 is outdated and the screens are terrible but that is the only problem. ugh better with the new 777. Unfortunately not the case today"

Punti negativi: "Major delay"

Punti positivi: "Service ok"
Punti negativi: "Horrible food, tvs didn't work, crowded."

Punti positivi: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Punti negativi: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."

Punti positivi: "There was metalic box underneath the seat in front of me (entertainment box), that did not leave any room to stretch my legs"
Punti negativi: "This box blocked any room to stretch my legs. The flight was full and I did not have the chance of changing seats. Flying 13 hours in this situation is unacceptable."

Punti positivi: "It takes two minutes to get to a live operator when you call. Simply amazing."
Punti negativi: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."

Punti positivi: "Service was excellent and very friendly."
Punti negativi: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Punti negativi: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."

Punti positivi: "See above"

Punti positivi: "This is the way to fly long haul."
Punti negativi: "Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most."

Punti negativi: "Food"

Punti positivi: "Courteous and attentive crew from baggage check in thru baggage claim."

Punti positivi: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Punti negativi: "No. Keep up the good work!"

Punti positivi: "Craig in first cabin flight crew was amazing. :))))"

Punti negativi: "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."

Punti positivi: "It was empty so we were told we could move around in the empty seats"
Punti negativi: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."

Punti negativi: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."

Punti positivi: "I had one of the few empty seats next to me."
Punti negativi: "The food is awful. Not enough toilets."

Punti negativi: "Good overall"

Punti positivi: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Punti negativi: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."

Punti positivi: "Everything except the food"
Punti negativi: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."

Punti positivi: "Nobody are better hosts than the British. Great service, lovely people."

Punti positivi: "Good food, entertainment, and comfort of the plane."
Punti negativi: "The plane was not really clean."

Punti negativi: "No flight"

Punti negativi: "Missed connection to SFO"

Punti positivi: "Comfort, cibo di buona qualità (non eccellente) e abbondante"
Punti negativi: "Scarsa pulizia"

Punti negativi: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"

Punti positivi: "We paid extra for exit row seats so we had good leg space"
Punti negativi: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."

Punti positivi: "The cabin crew were excellent!"
Punti negativi: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."

Punti positivi: "Crew very friendly"
Punti negativi: "Seats and legroom poor if you’re six feet tall"

Punti positivi: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"

Punti positivi: "Quality of service was good in the plane"
Punti negativi: "Not many good recent movies / shows on in flight entertainment. Food was okay. But, the quantity was too little. It took a really long time for a second boarding pass check at London airport. Other airlines don't usually ask for a second check in"

Punti positivi: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Punti negativi: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."

Punti positivi: "So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight"
Punti negativi: "no complaints whatsoever!"

Punti positivi: "Cool flight, mainly because it was empty. Good food"
Punti negativi: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"

Punti negativi: "Too much food - not enough time to sleep in comfort!"

Punti positivi: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Punti negativi: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."

Punti negativi: "Food was terrible"

Punti positivi: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Punti negativi: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."

Punti negativi: "Service is super fast"

Punti negativi: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"

Punti positivi: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Punti negativi: "Could do with more legroom. Food not the greatest"

Punti positivi: "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."

Punti positivi: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Punti negativi: "Refund of the whole flight."

Punti positivi: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Punti negativi: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"

Punti positivi: "Fast check in Fast security line Upper Class Clubhouse Fast boarding Excellent onboard service Great crew"
Punti negativi: "Old entertainment system Although the seats can be turned into a bed they don't fully recline"

Punti positivi: "NA"

Punti positivi: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Punti negativi: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."

Punti positivi: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."

Punti positivi: "Very comfortable and spacious seats, good air circulation and friendly crew."
Punti negativi: "Food and wine selections were limited and only mediocre. We flew economy plus."

Punti positivi: "Food was great, plenty of it also"
Punti negativi: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."

Punti positivi: "comfort, entertainment, food"
Punti negativi: "nothing"

Punti positivi: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"

Punti positivi: "There are lots of relatively new movies to choose from."
Punti negativi: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."

Punti positivi: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Punti negativi: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."

Punti negativi: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."

Punti negativi: "cabin was nice but cold"

Punti positivi: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Punti negativi: "Price?"

Punti negativi: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"

"Trip was good"

Punti positivi: "Loved this flight, crew was amazing!"

Punti negativi: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Didn’t like anything. Mediocre all round."
Punti negativi: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over."
Punti negativi: "When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards."

Punti negativi: "On tome flight"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "Nothing at all, whole experience was incredibly stressful"
Punti negativi: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"

Punti positivi: "Crew very helpful."
Punti negativi: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."

Punti negativi: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Punti negativi: "Boarding by rows would avoid people rushing to line up ahead of time."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "Staff were ok, did all they could"
Punti negativi: "Not enough information especially for people with connecting flights"

Punti negativi: "Voli in ritardo"

Punti positivi: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Punti negativi: "No negatives."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."

Punti negativi: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."

Punti positivi: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Punti negativi: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."

Punti positivi: "Overall once on the flight the service and comfort were very good. Attendants were very nice and helpful. Always had a smile and made the flight enjoyable. We specifically picked this Airline for its service and reliablity"
Punti negativi: "The checkin and "Automated" Baggage Check were a disaster. It took us a full 2 hours to check our bags and get to thru security and our gate. We were practically running to get to the end. The layout of the airport is very tough to get from point A to point B. Walking a long distance with multiple security checks. On top of that, the plane was almost an hour late boarding and then taking off. It was a mass of people with no way to cue for an orderly boarding process. No instructions or info given to allow us to go get something to eat or drink prior to boarding."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Crew and service was amazing"
Punti negativi: "No entertainment food Horrible"

Punti negativi: "Troppo freddo"

Punti positivi: "I like everything about Lufthansa in terms of quality and service"
Punti negativi: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."

Punti positivi: "Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided."
Punti negativi: "Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude."

Punti negativi: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Punti negativi: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti negativi: "Not entertainment at all"

Punti positivi: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Punti negativi: "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!"

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti negativi: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"

Punti negativi: "Cancelled then delayed then had to stay in Frankfurt and was a day late"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Personale gentilissimo!"

Punti positivi: "One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!"
Punti negativi: "I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!"

Punti positivi: "Lovely crew, very good entertainment system."

Punti negativi: "Il bagaglio è arrivato con volo successivo"

Punti negativi: "Un'ora di ritardo causa tecnica PC. Poi un bagaglio non consegnato all’arrivo a Roma. Una perdita del tempo perché dovevo aspettare che tutti i bagagli siano usciti prima di andare a compilare un modulo per il bagaglio non arrivato."

Punti positivi: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Punti negativi: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Punti positivi: "All good. Very hospitable cabin crew, great service."
Punti negativi: "Nothing."

Punti positivi: "Customer service and efficiency"
Punti negativi: "The delay because of a software glitch"

Punti positivi: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Punti negativi: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Punti positivi: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Punti negativi: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"

Punti positivi: "The new Airbus A350"
Punti negativi: "Onboard food and drink is quite expensive"

Punti positivi: "Far better quality and value than BA, it's OneWorld partner."
Punti negativi: "It was all good."

Punti positivi: "We were kept informed about the delay"
Punti negativi: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Punti positivi: "This was a very good and on time flight from London to Helsinki. The exit row had lots of legroom."

Punti positivi: "The staff were thoughtful and kind. They checked on us and offered snacks and water very regularly. My favorite, though, was that the captain took the time to alert us to the sights out the window. We had closed the shades at the request of the attendants and would have missed the beauty of Greenland had he not alerted us to peak out. I appreciate that!"

Punti positivi: "crew, food"
Punti negativi: "Sat in row 53 of 55 rows, should have boarded in sections instead of everyone all at once. Could not sleep due to passenger behind kept jostling my backrest."

Punti positivi: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Punti negativi: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."

Punti negativi: "Whoever designed and built this airplane should literally be INDICTED - AND I AM NOT KIDDING! We were in disbelief the moment we boarded and saw the airplane. 10 people across jammed into the row??!! - and on an long international flight?? - are you kidding??!! Further, these were the SMALLEST seats I have EVER been forced to sit in. Neither I, or my friend came close to fitting. We literally had to alternate getting up and standing because we were literally overlapping each other when we sat! (His shoulder and arm were literally on top of me!!). It was so bad that when the stewardess came rolling down the aisle with her cart, I had to be aware and see her in advance so I could literally TURN MY BODY OVER TO THE LEFT HALF ON TOP OF THE PERSON SITTING NEXT TO ME SO SHE WOULDN'T TAKE OFF MY ARM AND SHOULDER. ULTIMATELY, SOMEONE, OR MORE THAN ONE PERSON, IS GOING TO GET SERIOUSLY HURT BY THIS RECKLESS, GREED-DRIVEN DESIGN!! The OVERT GREED by the airline (American) clearly reflected by this in trying to JAM as many human beings into a flight as possible like Sardines is DISGUSTING!!! You simply DO NOT TREAT HUMAN BEINGS THIS WAY!! It is also clear evidence that there needs to be tighter standards, regulations and penalties by the FAA and what is allowed by airlines. AND I AM SENDING A LETTER TO THE FAA!!!"

Punti positivi: "This flight was co-shared by British airways. After our horrible flight from San Diego to London, we decided to upgrade our returning flight from London to San Diego to a economy plus premier. This time the plane seems newer and recently refurbished. The seat can recline more, with lump bar support and nice foot/leg rest. It has a bit more legroom. The cabin is nice and new with large view touchscreen TV for each seat. Gluten free meal was good, I'm just glad they finally boarded the plane with my GF meal (after repeated unsuccessful attempts). The service was great, our BA attendants were polite and attentive."

Punti positivi: "Bulkhead seat Good choice of movies"
Punti negativi: "Seat recline broken. Sarcastic male steward. Terrible food. Contracted Norovirus from the plane. Need to better disinfect between flights."

Punti positivi: "The dinner tray was actually one of the best I ever had in a plane (except maybe for the bread). Flight was comfortable overall, I was just a little too hot, with no individual air vent."
Punti negativi: "A little too hot, and no WI-FI. Other than that, great flight."

Punti positivi: "Great flight and nice people"
Punti negativi: "Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info."

Punti positivi: "It was a British Airways flight, plane was large, and felt more roomy than what I'm used to. The service was impeccable."

Punti negativi: "The movies did not play on my screen. I tried to use the screen on the seat next to me and the movies quit in the middle. It was very annoying."

Punti positivi: "Staff as always is polite"
Punti negativi: "The man sitting next to me required two seats. The arm rested had to be lifted to my seat to accommodate him. I complained but the flight was full and my seat could not be changed. I was told that British Air policy was not to require extraordinary over weight people to buy two seats. No, instead the person next to that overweight person has to suffer. A very stupid and unfair policy. As a result I will never book Finnair or British Air again if I can avoid it."

Punti positivi: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."

Punti positivi: "Crew staff pleasant although did not particularly take the initiative to help customers."
Punti negativi: "Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \"

Punti positivi: "The new 777 airplanes were exceptional as well as the splendid airline crew!"

Punti positivi: "I was very pleased with the overall experience on the flight from London to Charlotte. The flight itself was very pleasant, the crew very accommodating, & the food, snacks & beverages very good. The entertainment provided was certainly suitable for my tastes & kept me occupied for the majority of the trip. There was also blackout time provided for sleeping. The seats were a little cramped, but overall I rate my experience as very good."

Punti positivi: "crew were great!"
Punti negativi: "movies offered were poor. a dinosaur (great for kids), and a movie about love (horrible for all). food was yuck."

Punti negativi: "Had to rush to my next flight and the gates were far apart."

Punti positivi: "Everything good except getting bag after flight."
Punti negativi: "Took over an hour at baggage claim."

Punti negativi: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."

Punti negativi: "15 hours before the flight, I was locked out from the website to check in and secure seats. I then called British airways to do so and after 15 min of the agent trying to get seats, she told me that there was a shutdown and no passengers were able to do so and everyone had to book seats at airport. When I got to Heathrow, the agent told me that was not true and everyone was able to book online.. Misleading!"

Punti positivi: "9 month old A380 with dedicated flight crew - everything on time - what more is there to ask for?"
Punti negativi: "Airplane meals tend to be carb-heavy and the food service was no exception. Always a roll or bread but this is normal."

Punti positivi: "Crew was (as usual on BA flights) friendly, attentive, and personable."
Punti negativi: "Boarding was a bit chaotic. Everyone was all bunched up and you could not get through when your rows were called. Also, when they "boarded by rows" the called rows 23-50+ all at once so that people were all bunched up in the isles of the plane. It really did not help"

Punti positivi: "It's a direct flight, it runs on time, the staff on the ground and on the flight are professional, courteous, and helpful. If you are lucky enough to have an empty seat next to you, the seating is quite comfortable, with adequate foot and stretching room."
Punti negativi: "For in-flight entertainment, the ceiling-mounted screens along the aisle are hard to see and offer no choices for viewing. The food, as usual, was poor. I ordered vegetarian meals, and on the return trip for both meals was given the same soggy pasta with tomato sauce--no protein (why not add a few chickpeas or white beans?)."

Punti positivi: "The service was remarkable. Everyone was very attentive and friendly which is exactly what you would want for a long flight. The crew came around frequently to provide beverages and left you alone to sleep."
Punti negativi: "The boarding process was a bit hectic. The flight was full which I completely understand. After everyone was settled in the plane it took another 25 minutes to leave the runway."

Punti negativi: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."

Punti negativi: "My Finnair flight from London to New York was cancelled due to weather conditions in New York. I understand that. What made me very frustrated and angry is that when I contacted Finnair to reschedule the flight I was told the flight was managed by British Airways and I would have to contact them When I contacted British Airways they said it was a Finnair flight and I had to contact them. I finally had no recourse but to buy another ticket through another airline. I feel that I should be reimbursed for my Finnair ticket from London to New York! I paid for a flight I never took. (The Finnair flight from New York to London was fine.)"

Punti negativi: "First of all, though this was booked as a Finnair flight, Finnair was never part of the process after the booking. We rec'd an email from Kayak saying we could check in 36 hrs early - not so. Even at the 24 hr mark, we were unable to check in via Finnair - had to go to British Airways. Finnair was not represented at either airport - British Airways. On the return, British Airways canceled our flight (2 hrs before takeoff), and we could not get a non-stop flight home. This meant that we had to change terminals, retrieve our bags at the layover, recheck, etc. which of course, added 3 hrs to the original length of the trip. Where's our compensation? We paid for a round trip non-stop flight."

Punti positivi: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"

Punti positivi: "Nothing"
Punti negativi: "I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London."

Punti positivi: "The crew was amazing. It was a long flight and they kept bringing us drinks and snacks for 10+ hours."

Punti negativi: "Was not able to check in online on either leg."

Punti positivi: "Arrived on time. Smooth flight."
Punti negativi: "Nothing really."

Punti positivi: "The lie flat bed was nice. Lots of good, new movies"
Punti negativi: "The seats are very narrow and you'd either have to climb over someone to go to the bathroom or someone would have to climb over you. And we're talking about complete strangers most of the time. The flight attendants were not very attentive Food was not good at all even for air plane food"

Punti positivi: "The food and entertainment were good."
Punti negativi: "This flight was operated by British Airways. The flight attendants on this flight were very rude and the plane was not as comfortable as the they Finnair plane."

Punti positivi: "I took the bus back and forth from SF to London. Overseas I am now in contemplation of only flying British Airways from now on. The ride is comfortable, enjoyable, entertaining, adequate space, excellent service, food and drinks are the best I have had, and exceptional services and attention. This goes for both flights. I have been recommending Britsh Airways over the last several weeks to pretty much everyone I know. My family and I will be looking to British Airways for overseas flights as a priority."
Punti negativi: "Connecting flight thru Heathrow was too close for comfort. I just reached the gate at the end of boarding. If there had been a glitch at all I would have missed the flight."

Punti positivi: "Food, drink, and movies were great! Gotta love the A380 and British Air"