Trova voli economici per Guanajuato

Punti positivi: "Everything overall"
Punti negativi: "Slight delay"

Punti negativi: "Flight from Milan delayed of 1 h . Missed connection have been rebooked to a new flight with crappy seat"

Punti positivi: "Plane confitions, food. Srvice"
Punti negativi: "Seats are still uncomfortable le on Economy class."

Punti negativi: "Food was just ok"

Punti positivi: "The cabin crew on our Munich to Denver leg was absolutely the best ever!"

Punti negativi: "Ritardo"

Punti positivi: "Service"

Punti positivi: "Crew members are very friendly."

Punti negativi: "they called for boarding and all the signs said the flight was boarding and yet we stood there for a good 20 minutes before they actually started boarding the flight, but other than that, flight and crew were great!"

Punti negativi: "My passport was stolen on the overnight train I took to get to the airport. It wasn't until I was off of the train that I went to grab my passport and credit card and realized my tiny little purse was gone. I had to rush to the US Embassy, get a new passport, and then rush back to the airport. I didn't arrive until 40 minutes after my flight had left and I was a nervous wreck. Unfortunately Lufthansa staff could not care less. The guy at the ticket counter even looked at my new urgent passport that had the issue date listed as today, so clearly this all had just happened as it was only 10:50am still. What did Lufthansa do? Well they told me if I wanted to fly out the same day, I would have to pay 2700 Euro additional! My jaw dropped and then he said I could fly out tomorrow for an additional 675 Euro instead. I was still in shock as I felt like I had just been taken advantage of with my stolen passport and credit card and now it's happening again. I asked if there was any way he could find something cheaper and he said that I paid so cheap for this flight that I would need to speak with the agency I booked with to help me out more and then he dismissed me. Let me have you know that I booked this fare during an amazing sale that Lufthansa was having and I booked it directly through their website and now it was being held against me. There was no offer to pay something like a $200 change your flight fee. Instead he let that plane leave with an empty seat because I didn't have the 2700 Euro to pay him. Here I was, alone, nervous, in a foreign country, and I had to get my thoughts together the best I could and I immediately started looking up my own flights. I ended up having to book a flight with a different company and just forfeiting any kind of credit that Lufthansa would have applied to their overly exorbitant priced flights. Good job Lufthansa for being the worst customer care service I have ever experienced... and I have flown over 20 airlines and over 100 flights."

Punti positivi: "I have the option to have a special meal. (vegan)"
Punti negativi: "I have to ask for my special meal in advance."

Punti negativi: "Personale ed intrattenimento ottimi. Cibo discreto, volo superaffollato e nessuna possibiltà di upgrade. Da migliorare la pulizia delle toilettes."

Punti positivi: "No entertailment because of the short flight, but free beer or wine was nice and a sandwich!"

Punti negativi: "The seats were absolutely uncomfortable"

Punti negativi: "Our flight was scheduled to leave at 7:00 a.m. We arrived at the airport at 4:00 a.m. to check in. When we tried to check in the lady told us our reservation was canceled. Luckily an airport employee worked his magic and had us added back onto that flight."

Punti negativi: "I was traveling with 2 kids, they placed us far away from each others When I asked if we could move us, staff declined, however we found other passengers were moved. Staff moved our luggage around the plane without informing. "special meal" was ordered, and delivered wrong. Hostess behaves aggressively and rudely, yelling at me (cabin manager apologised, too late anyway)."

Punti positivi: "Flight was on time. They served a light snack in spite of being a very short flight."
Punti negativi: "I liked everything."

Punti negativi: "Ritardo in partenza: 1 ora. Attesa per sbarcare: 30 minuti."

Punti positivi: "Tranquilita"
Punti negativi: "Nulla"

Punti negativi: "Prima di iniziare l'imbarco il personale cerca volontari a rimanere a terra causa over booking e davanti cominciano a scorrerti immagini stile United Airlines... Questo genere di pratica mette ansia e rovina il viaggio in qualche modo, sei stanco, al secondo scalo magari, è venerdì sera e non vedi l'ora di tornare a casa, e loro ti piazzano la minaccia dell'over booking!"

Punti positivi: "Pulizia, intrattenimento, aereo moderno e cibo"

Punti positivi: "Sedili spaziosi, snack gustoso, decollo e atterraggio in perfetto orario."

Punti positivi: "Cibo non male, sono stati serviti due pasti e uno snack - certo le porzioni erano davvero scarsine. Eccellente scelta di film, anche uscite recentissime, e personale disponibile. Volo in perfetto orario."
Punti negativi: "Incredibilmente, i sedili sono più vicini su questo aereo usato per un volo intercontinentale che su quelli per voli a breve raggio in Europa. Cercate di prendere un posto senza nessuno davanti a voi, o quando abbassano il sedile sarete schiacciati!"

Punti positivi: "Late flight with no prior notification. Caused us to miss our connection."

Punti negativi: "la prosecuzione del volo da Monaco a Trieste è stata un disastro. Volato fin sopra Trieste e poi ritornato a Monaco, asseritamente per nebbia, ma gli altri voli verso Trieste (es. Roma - Trieste) sono atterrati regolarmente. Penso che il pilota non fosse abilitato per atterraggio strumentale. Poi ripartiti solo il giorno dopo."

Punti negativi: "Lufthansa cancelled our return flight from Rome two days ahead of departure. Spent the whole day trying to contact them by calling from Rome on American phone which ended up costing over $100, eight times the.l hold was over an hour after which Lufthansa just hanged up. Here is German "reliability, responsibility, and organization" in action!"

Punti positivi: "Veloci e puntuali"
Punti negativi: "Lo snack offerto e l'intrattenimento non all'altezza del Brand"

Punti positivi: "Gentili"
Punti negativi: "Lo snack offerto e l'intrattenimento non all'altezza del Brand. In più il volo è partito in ritardo"

Punti positivi: "Great service, great friendly crew and great food!"

Punti positivi: "On time, clean, helpful"
Punti negativi: "Not enough leg room"

Punti positivi: "Quick flight, efficient boarding."
Punti negativi: "Seats weren't very comfortable, but it was a short flight. Our layover was too short and our passport verification process almost made us miss our flight."

Punti positivi: "flight left on time"
Punti negativi: "arrived on time with no problems"

Punti negativi: "Space between seats and leg room. Very compact for an international flight."

Punti positivi: "Comfortable, price, staff, on time,food/drinks, entertainment..."
Punti negativi: "Traveled with elderly father...all great until Boston Logan Airport. Wheel chairs supposedly went to wring gate. 5 or 6 needed chairs. Waited min of 10-15 minutes standing!!! My father requested to use bathroom... Boston Lufthansa staff refused to let him step back in plane leaving him standing and very uncomfortable!!! Staff on plane and others applauded at how poorly handled this was. Then finally got chair.. At end of ramp saw a min of 4 chairs and 3 people doing nothing... Still had 4 or 5 people waiting for assistance. Our assistant did not speak English... Or minimal... I told him where we needed to go for scheduled bus he did not listen... Dropping my Dad a significant distance from where I told him... He refused to take him there. Other wheel chair person was dropped there.. So not out of range... But found out they were dropped at wrong stop too!!! However... I believed that most was Logan's fault... But the lack of compassion on Boston Lufthansa was very upsetting to all... But .. Still believe Lufthansa is a wonderful airline and I will in time try to forgive that agent."

Punti positivi: "Everything was fine on this flight."
Punti negativi: "The connecting flight had MUTLIPLE issues!!!"

Punti positivi: "the boarding went very smoothly. We arrived at our destination on time."
Punti negativi: "I felt quite thirsty and didn't get anything to drink on the short flight. Most of the flight I slept so I'm not sure if I just missed the serving of a drink. I almost was not able to fit our carry on luggage since it only fit in the center bins which were almost all full. There was no entertainment system."

Punti negativi: "Flight repeatedly delayed and then cancelled due to United technical issues. Was rebooked on another carrier, but United couldn't get our baggage back to us in time to make that flight thanks to the absolute circus that ensued at the gate. 9:55am flight turns into a night at the airport hotel with vouchers that would only allow us to eat from the horrible buffett (ordering off the hotel menu was not covered). Put on same flight the follow day. Wait for it.... Delayed again (no weather). Would never have booked a flight with United in the first place due to similar issues in the past , but got duped when I booked this Luftansa flight and found out after the fact that it was operated by United. Never again, again."

Punti positivi: "The staff was attentive and concerned when my husband became a little dehydrated on board. They brought him fruit and water and came back to check on him."
Punti negativi: "App is terrible. Messed up our selected seats. Airline did not offer to help change our seats or provide any other accommodation. My traveling companions are over 6 feet tall and were very uncomfortable."

Punti positivi: "Generally a smooth flight. My geographically knowledgeable friend pointing out towns, rivers, forests and places we visited in 2012 as we moved across Italy, the Swiss Alps and Germany. Delightful."
Punti negativi: "Nothing."

Punti positivi: "Seating was good and reasonably comfortable."
Punti negativi: "However the food was 99% sugar in the form of cookies and other over processed food. The entertainment was so disappointing with no back of the chair screen that if I could give it a 0 rating I would."

Punti positivi: "Food and movies on board were good"
Punti negativi: "Our flight was 3 hrs delayed so ended up missing our next flight. Also they said there would be someone outside the gate when we landed to help us figure out another flight if we were missing our connection and there was no one there. Had to go find a customer service desk. They did put us up in a hotel for the night but after 3 weeks abroad we were really looking forward to getting home. Also the landing was very rocky. I felt sea sick and a lady behind me was actually throwing up it was so rough."

Punti negativi: "Everything was geeat"

Punti negativi: "I booked my tickets on Lufthansa, but was assigned to the united flight. There was no in-flight entrainment. We were supposed to use our mobile device to access in-flight entertainment via the United app. There were serious buffering issues and only a minute or two of movie would play at once. Also, there was no in-flight charging facility. For a 10.5 hour flight where passengers are expected to use their own personal devices for entrainment, they should at least provide charging facilities. The seats were super uncomfortable. Minimum cushion and recline. Although I requested vegetarian meal while booking the flight (way ahead of my trip) I was told that they were out of any vegetarian options."

Punti positivi: "Flight was on time, snacks were good, crew was friendly."
Punti negativi: "Nothing"

Punti negativi: "Boarded late, then had us stand for 5 minutes before getting into the jetway."

Punti positivi: "plain was almost full and were no space for hand lagguage so we have to put it under seat in ftonr of us, but since there is less space in the end we put our legs on our begs...totaly unconfortable !!!"
Punti negativi: "lower your prices, we do not to pay for your losses because of so much strike in 2015th year...for 200 euro we have to pay luggage 30 euro?! WTF?! i will next time rather fly with lowcast beacuse there is no difference except in price."

Punti positivi: "Servizio eccellente sotto ogni aspetto. Upgrade ricevuto a Economy Premium molto apprezzato."

Punti negativi: "No way to get hold of Lufthansa. They put you on hold and then hung up the phone. I went to the airport and no one was there. All they did was put up a letter saying you could rebook under certain conditions or ask for your money back. h"

Punti positivi: "Great seat"
Punti negativi: "Entertainment console difficult to work from my seat. Also didn't seat with my husband and was not able to get back to see him as you were kept in your cabin area."

Punti positivi: "Light snack and complementary wine"

Punti negativi: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Punti positivi: "Landing"
Punti negativi: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Punti positivi: "Crew was awesome"
Punti negativi: "."

Punti positivi: "Able to fly direct to ansterdam"
Punti negativi: "Have to lay over on the way back. More expensive than other airlines."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Fabulous trip with friendly, helpful staff"
Punti negativi: "Nothing"

Punti positivi: "Really friendly staff. Great service"

Punti positivi: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Punti negativi: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Punti positivi: "Booked extra room seat which gave me good room for seating"

Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Punti negativi: "Bit cramped for space"

Punti negativi: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Punti negativi: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Punti positivi: "Comfortable seats. Warm plane with happy staff."
Punti negativi: "Maybe a second sandwich option for food, not everyone likes cheese."

Punti negativi: "They stole my money"

Punti negativi: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Punti positivi: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Punti negativi: "Nothing to be honest . All positive."

Punti positivi: "was very quick"

Punti positivi: "Good multi media access and content"

Punti positivi: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Punti negativi: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Punti positivi: "Flight was efficient enough and staff were friendly."
Punti negativi: "It was delayed quite a bit and more on-time updates would have been appeciated."

Punti positivi: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Punti negativi: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Punti positivi: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Punti negativi: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"

Punti positivi: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Punti negativi: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Punti positivi: "Ho chiesto di essere spostata in quanto troppo vicina ai bambini e sono stata accontentata"
Punti negativi: "7 ore di ritardo, il cibo era veramente pessimo e in atterraggio l ala destra ha avuto un preoccupante flash accompagnato da rumore strano."

Punti positivi: "Excellent service and comfortable flight"
Punti negativi: "Flight delay roughly an hour"

Punti positivi: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Punti negativi: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"

Punti positivi: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Punti negativi: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."

Punti positivi: "Crew very efficient Food was reasonably good Good movie selection"
Punti negativi: "Boarding at AMS was very disorganized. No row boarding for economy, just all at once Lights stay on during the flight, so difficult to sleep"

Punti negativi: "My family of five spent a lovely week in Sardinia. Our return flight took us through Rome. We were boarded an hour ahead of departure from Rome for our 10+ hour flight, only to be held on the ground for a one hour delay. Barring equipment malfunction, this is a totally unacceptable way to treat people. Be assured that I will avoid Rome in the future if at all possible. I trust that Rome nor Italy need my tourist dollars and there are many lovely other places to spend them. Exceedingly disappointed, Pam Just"

Punti positivi: "Staff was excellent. Entertainment options pretty good."
Punti negativi: "Seems very dated. Business Class felt cramped and not very luxurious."

Punti positivi: "Friendly crew. Good snacks. Timely updates about delays.cr"
Punti negativi: "Crew forgot to serve several rows of seats including ours. Came around when reminded, but then said didn't have enough hands to carry trash away and told us to store cups, etc in back seat pocket when landing."

Punti positivi: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
Punti negativi: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."

Punti positivi: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Punti negativi: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Punti positivi: "the hostess was nice"
Punti negativi: "i was givven a poor seat at the end of the airplane, 2 people slept next to me and for 9 hours i couldnt leve my seat untill the hostess asked me if i needed help"

Punti negativi: "The food was inedible--from the chopped RAW potatoes to the slimey, tiny bit of pale turkey. It must have left a foul taste for the crew, too, since they were cold and unwelcoming."

Punti positivi: "Friendly crew in business class"
Punti negativi: "Bed was angle lie flat. Meal service dragged on for too long."

Punti positivi: "Fast,, efficient but friendly crew"
Punti negativi: "Nothing bad about this short haul flight"

Punti negativi: "As a Delta Elite member I was not impressed that the First Class section had only 1 person in it. Should have been some people upgraded."

Punti positivi: "Crew were professional"
Punti negativi: "aprreciste the snack, but a bit blah!"

Punti positivi: "The crew was very nice. The meal served in Business Class is nice."
Punti negativi: "The flight leave late due to ATC restrictions. But we kept well informend. The aircrafr is full and have even in Business Class less legroom."

Punti positivi: "Puntualità all'arrivo ad Amsterdam"
Punti negativi: "Ritardo all'imbarco, mancanza di un numero sufficiente di sedili per sedersi al gate a Fiumicino in attesa del volo"

Punti positivi: "Nothing."
Punti negativi: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "Nothing"
Punti negativi: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Punti positivi: "Food was Fantastic, Air France the Best on Air."

Punti positivi: "Plane was comfortable and new."
Punti negativi: "Nothing really."

Punti positivi: "I liked the crew, they were professional and tried their best"
Punti negativi: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Standard on most parts with pleasant staff"
Punti negativi: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Punti positivi: "Easy, fast, comfortable, no hassles"

Punti positivi: "Free snack and drinks. Good service."

Punti positivi: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."

Punti positivi: "The food, entertainment, and service. Waited for me after almost missing my flight."
Punti negativi: "Nothing."

Punti negativi: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."

Punti positivi: "Smoothness of flight and service"
Punti negativi: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"

Punti positivi: "On time after latish start"
Punti negativi: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"

Punti positivi: "The crew was Nice onboard But in the AirPort No Good at all.."
Punti negativi: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."

Punti positivi: "It was Amazing staff helpfull and fresh.. love it"
Punti negativi: "Flight of almost 3 hours was not entreteiment at all just magazines."

Punti positivi: "The crew was good and very good pilot's"
Punti negativi: "No leg room between seats"

Punti positivi: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Punti negativi: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "General air of professionalism is reassuring"
Punti negativi: "Food, crew appear rushed"

Punti positivi: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Punti negativi: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"

Punti positivi: "Not much"
Punti negativi: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."

Punti positivi: "Lovely crew, clean toilets"
Punti negativi: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."

Punti negativi: "Ils ont mis mon bagage à main en soute quand il y avait plein d'espace dans l'avion..."

Punti negativi: "Wheel chairs for my ill and aged parents was not provided"

Punti positivi: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Punti negativi: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."

Punti negativi: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."

Punti positivi: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Punti negativi: "Business class seats hard. Did not flatten out for sleep."

Punti positivi: "It was a fine flight"
Punti negativi: "no specific feedback"

Punti positivi: "Not much"
Punti negativi: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."

Punti positivi: "Non mi ha colpito nulla in particolare di questo volo."
Punti negativi: "Volo in ritardo e bagaglio smarrito nonostante la coincidenza venga gestita dalla stessa compagnia aerea."

Punti positivi: "Non mi ha colpito nulla in particolare di questo volo."
Punti negativi: "Volo in ritardo di quasi un'ora. Lo schermo a disposizione è veramente piccolo, i programmi sono un po' datati (molto meglio KLM)."

Punti positivi: "Personale di bordo cortese, abbastanza attento alle esigenze di chi viaggia con bambini"
Punti negativi: "Spazio a bordo degno di una low-cost. Gionocchia contro il sedile di fronte che tra l'altro è stato poi reclinato, il tutto davvero scomodo. A Roma, ad attenderci il solito pulmino, che oltre a far perdere molto tempo perché bisogna attendere fino all'ultimo passeggero per arrivare al terminal, risulta scomodo con i bambini"

Punti positivi: "Il personale è molto attento e disponiblie, ha tenuto in considerazione le esigenze di chi viaggia con bambini come noi. Il volo non è partito in orario ma è atterrato in leggero anticipo"
Punti negativi: "Il cibo, anche se in buone porzioni, non è stato proprio all'altezza. È chiaro che è sempre complicato soddisfare i palati italiani, ma l'impressione è che in generale non fosse proprio all'altezza. La selezione dei film e dei cartoni in italiano, come immaginabile, molto ridotta"

Punti positivi: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."

Punti positivi: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
Punti negativi: "Nothing"

Punti positivi: "The crew was nice .."
Punti negativi: "We were very late for take off. Don't understand why No USB plug. No charging spots. No video. No movie. No radio. No wifi."

Punti positivi: "- puntuale - ottimo sanwich - personale molto cortese"

Punti negativi: "Food was unexpectedly bad and both meals were cold"

Punti negativi: "They lost my luggage going to AFRICA...didn't see the suitcase until 6 days later. When I received the suitcase, over $1000 in equipment was stolen , suitcase was all scrambled...I WAS ROBBED ! ...then on the return flight to HOUSTON, they lost my suitcase again ! W.T.F ? ! No one has called me to apologize for anything ! I expect to be reimbursed for my loses, or I will sue the airline."

Punti negativi: "Did not inform me of the shut down of Nice airport that Monday night July 25 from 11:30 to 4:00. I was stranded in nice. I planned to take a taxi to have it take me around a nice at night to see the city. But lost that opportunity.. Then the next morning before boarding I got inquired by French police asking why did I stay in Nice over night. My suitcase locks was cut open and a special silver plated cup,handle,was broken in my suitcase."

Punti positivi: "Nothing"
Punti negativi: "That I couldn't make the flight because Air France is so unreliable..."

Punti positivi: "That it was not an Air France operated flight. Crew were kind and helpful. Seating was very comfortable, and everything was on schedule."

Punti positivi: "the staff's courtesy and efficiency."
Punti negativi: "The food was pretty awful. My main complaint is the four and a half hour wait at Customs in Atlanta. 4 officials aren't enough to service around a thousand passengers. That meant we missed our connection. While I know it's not the airline's responsibility, it is part of the experience and meant we were exhausted."

Punti negativi: "Voli ritardati, bagagli persi che arrivano in voli diversi. Secondo me airfrance è diventata peggio di una compagnia qualunque e sta perdendo la sua immagine di marca,"

Punti negativi: "4. il mancato arrivo del mio intero bagaglio (4 item) a Linate."

Punti negativi: "1. la necessità di dover pagare SOLO all'imbarco il bagaglio aggiuntivo sia all'andata da Linate che al ritorno da San Jose del Cabo 2. l'impossibilità di un checkin online. rifiutato da AirFrance e risolto con Alitalia all'andata. non effetuato al ritorno. 3. la non comunicazione al cliente del codice di prenotazione interno ad AeroMexico della relativa tratta impedendomi ogni comunicazione con tale compagnia 4. il mancato arrivo del mio intero bagaglio (4 item) a Linate."

Punti positivi: "Excellent French style food. Full service provided."
Punti negativi: "Food serving is too small. Headphones should already be available before I arrive at my seat. Seat is comfortable, but not suitable for flight."

Punti positivi: "The crew was super professional. We appreciated the snack."
Punti negativi: "It is out of your control, but landing can be stressful because of turbulence"

Punti positivi: "Crew ok"

Punti positivi: "Row 6 plenty of space"

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti positivi: "Everything"

Punti positivi: "Early arrival."
Punti negativi: "Tedious check in with camera.. Snack not great. Aeromexico Changed my seat without prior notification. Boarding pass did not reflect change until I boarded. Miss the individual screens for entertainment center to watch movies."

Punti positivi: "Great crew nice and courteous. Great itinerary arrived at 2 pm in León."
Punti negativi: "Very warm and small seats for 3hr 40 mins trip we were seated in front of emergency exit we couldn’t recline understandable but leg space is smaller than most standard planes."

Punti negativi: "Crew and staff were lazy and hostile almost I have to say."

Punti negativi: "We were not let in the bus to take us from the terminal gate to the aircraft on the runway, forcing us to miss the flight. And then were coerced into having to purchase another 2 tickets on the next flight, instead of them transferring our seats from one to the other. Absolutely the worst treatment to a paying customer / passenger you can imagine."

Punti positivi: "Perfectly on time both ways!"
Punti negativi: "Crew was less than friendly"

Punti negativi: "Lost my luggage"

Punti positivi: "The crew at the gate did their best to seat my family together."
Punti negativi: "No entrainment available and the flight crew took over an hour to bring me some water."

Punti positivi: "I like the most the VIP. Lounge. The services were excellent. The beverage and. Food. No complaints. Happy to spend 4 hours. After this experience finally my flight back to Miami. I paid $ 49 for a premium economy seat 6A. I'm 6 feet. Best choice. No problem. In general a good experience"
Punti negativi: "The food. Was so-so"

Punti positivi: "Average flight. Nothing special."
Punti negativi: "No entertainment system. Nothing Thanks I bring my Ipad. Spend play Solitaire."

Punti negativi: "I had to pay $286 extra for two extra luggage. I was the impression that Aeromexico would charge $100 pesos for every extra luggage."

Punti positivi: "The dinner was amazing. Best meal I had on a plane."
Punti negativi: "The flight was 2 1/2 hours late. The information provided by the people on the gate always change. There were people on line, and other flight was asigned to the same gate. Confusing and tired. The people on the gate were stressed out, I believe, because they were not very kind."

Punti positivi: "I liked the food and everyone on the crew."
Punti negativi: "The leg length was so short after my first flight. No individual screens, and what there was was a pretty bad movie."

Punti positivi: "Everything was as expected."

Punti negativi: "Flight was scheduled to leave at 11:00 and was delayed an hour and a half. Changed the departure time 3 times within 1 hour."

Punti positivi: "I was able to watch free movies. It was a 4-hour flight and usually, I cannot sleep the whole flight. I definitely loved that I was able to watch a movie at no charge. I made my flight feel a lot shorter than my other flights."

Punti positivi: "It didn't crash"
Punti negativi: "It boarded a half hour after it was supposed to depart, and took off an hour late, with no explanation ever for the delay. Also, at one point in the flight, the 2 flight attendants in the economy section were seated and asleep - I had to wake one up to get something to drink. And she wasn't very pleased about it. But I would think that is a safety violation that no flight attendant was awake and alert for some period of time."

Punti negativi: "The gogoinflight internet service didn't work, despite following instructions provided. I was able to connect to wifi, but the server would not respond. As a result, I was not able to complete the work I needed to do."

Punti negativi: "The airline"

Punti positivi: "The ticket counter heavy set with black hair, I think her 1st or last name start with "JA" is very very ride and unprofessional. In the middle of taking care of me and my wife he walk away and said., I'm going to the back, let someone else take care of you. Please call me to get the full detail @ 954-501-5998 or email: dave52sinclair@gmail.com"
Punti negativi: "Ticket counter employee at Miami international airport are very rude and unprofessional."

Punti negativi: "On my way to Lima I flew through Mexico City. It took over three hours to get through customs and caused me to get to my gate minutes before the flight closed its gate. For this reason I made note to upgrade my flight so I could be close to the front of the plane and get to customs as quickly as possible. Aeromexico made me check my bag which is the SAME bag I came down with. Same size, same Weight. Their reasoning for this was because they had a full flight, yet I had paid extra to upgrade in the first place and their policy states you can bring on one carry on to store in the overhead. I'll likely miss my connection due to this. I will never fly Aeromexico again."

Punti positivi: "service"
Punti negativi: "food and seats not comfortable."

Punti positivi: "Staff was friendly."
Punti negativi: "Food mediocre."

Punti negativi: "The food"

Punti positivi: "Everything was ok"
Punti negativi: "All my expectations was good"

Punti positivi: "The comfort of the business class, the seats are wide and comfortable"
Punti negativi: "The snacks are only peanuts and juice... I would like to have something more than peanuts."

Punti positivi: "Everything was good."
Punti negativi: "The fee on the first baggage ."

Punti positivi: "Courteous and service oriented."
Punti negativi: "There was only 1.25 hours to connect in Mexico City and the originatng flight left 25 minutes late. Wouldn't have been an issue but baggage delivery in Mex. D. F. was quite slow. First bag arrived quickly enough but second bag was delayed almost 15 minute more before appearing on the caroussel. Going back through securuitY was slow despite a special line for connectin passengers. Result-- missed flight by about 10 minutes and reschedule was for a flight 3 hours later. Luckily, bags never made it onto original flight so arrived with me on later flight. Inconvenient but understandable. Mexico City requires more than an hour (at least 1hr and about 40 minutes more) to make connections."

Punti positivi: "Attention"
Punti negativi: "Seats are very tight, uncomfortable."

Punti negativi: "They cancelled our flight, sent us to another flight, downgrade included since we had to go in tourist even we pay business. Our original Vancouver flight was also delayed for 3 hours, they could put us in another airline but simply did no d anything even we asked for that. At the end, they did not know hate in México, airport screens si done thing, airiline information was another thing."

Punti positivi: "Friendly crew and smooth flight."
Punti negativi: "Flight left over an hour late, very simple tasteless food with little choices of beer that was not cold."

Punti positivi: "Good legroom"

Punti negativi: "Didn't board on time"

Punti negativi: "I lost it!"

Punti positivi: "Costumer service"
Punti negativi: "If u over weight there make u go back to the end of the line and not for all the passengers"

Punti positivi: "To be honest nothing"
Punti negativi: "when I ask for something and they told me they gonna give the forms on the airplane,then they said we are out of this forms?you can get in in the airoport"

Punti positivi: "More of the great Aeromexico service, really made me feel good about being in Mexico, put me in a good mood for arrival at BJX. BJX airport was easy to get off, get my bags, and get out of the airport quickly. Seats were comfy and as a nighttime flight, I was able to sleep easily from takeoff to landing."
Punti negativi: "Departure gates for regional flights at the end of the terminal at MEX are a little confusing to know where to be to wait for your flight and where to board."

Punti positivi: "Everything"
Punti negativi: "No Champagne"

Punti negativi: "Great staff was fantastic"

Punti positivi: "The gentleman at the Huatulco airline counter was great , really exceptional with his service and attitude. Thank you so much."

Punti positivi: "I liked the people."

Punti positivi: "a very kind crew"
Punti negativi: "everything on time"

Punti positivi: "Seat back tv with movie choices. Fed on the plane, and nice crew."
Punti negativi: "Always a delay in taking off, and always a delay in docking the plane at a terminal."

Punti positivi: "You can have 25Kg luggage and a 10kg carry on, plus a personal item"
Punti negativi: "The seats are a nightmare, you have 2 reclining configurations, bad and worst! 3 hours of this and your ready for chiropractic therapy. I will really think twice before repeating with Aeromexico."

Punti negativi: "Kayak outsourced booking of the flights to a third party that was unresponsive and unavailable over the weekend. And they could not process any changes over the phone. This is 2015. I had to junk the entire roundtrip flight because of the lack of customer service and ability for anyone to help."

Punti positivi: "The Boeing 787 dreamliner, excelent and Pilot"

Punti positivi: "Ottimo cibo vegetariano"
Punti negativi: "Ritardo di 25 minuti lunga attesa voli"

Punti positivi: "o servizio"
Punti negativi: "Ritardo su entrambi i voli1 ora per problemi a londra"

Punti negativi: "I had to purchase a cup of coffee."

Punti positivi: "The crew on the flight was pleasant."
Punti negativi: "The flight was over an hour late off the ground and we’d held up in the air for another 1/2 hour. Connections missed, very disappointed."

Punti negativi: "Ritardo di 50 minuti"

Punti negativi: "Aereo con servizi vecchi e non funzionanti. Luci video etc etc"

Punti negativi: "il sistema dsi intrattenimento non funzionava! 11 ore di voloooo"

Punti positivi: "Hillary Swank happened to be on our flight..."
Punti negativi: "Like all of the flights we had with British Airways, it was delayed. Flight delays happen all of the time but the real issue was that there was very little information shared with us as to why, how long, etc. We ended up sitting on the tarmac for more than an hour without so much as an offer of water by the crew. When we did get into the air, it took the crew a full hour to reach all of the rows with refreshments, none of which (including water) were complimentary."

Punti negativi: "It took FOREVER to get our boarding passes. We did wind up checking our bags, but there was no option to do self check and have boarding passes printed at a kiosk, so everyone had to go through the line and the line was incredibly slow. There were just as many lines for people who had checked in online and just needed to drop their bags - this made no sense to me! There should only have been one line for that and the rest should have been dedicated to getting the rest of the passengers checked in."

Punti positivi: "Plane was good, Seats were comfortable"
Punti negativi: "Would only give us boarding passes to LHR, not to LAX so we had a short connection, a late plane and still had to stand in a customer service line in LHR to get boarding passes. Made the conncection but it was a long run through the airport."

Punti positivi: "Food and service were great!"
Punti negativi: "Babies crying, hate flying with Babies! Guy behind me kept pulling and kicking my seat, pain in the aaa!"

Punti negativi: "I paid money when I requested seat assignment online. I’m not sure what I paid for as our seats were standard."

Punti negativi: "I find it hard to believe that BA requires passengers to purchase basic needs like water. That was a huge disappointment."

Punti positivi: "Il personale di bordo è gentile, e si adopera per rendere confortevole il viaggio nonostante il ritardo, e cercando di recuperare sul tempo perduto."
Punti negativi: "Ritardo di oltre un'ora."

Punti positivi: "The food and staff were great."

Punti negativi: "Niente"

Punti positivi: "In anticipo di 20 m"

Punti positivi: "The airline attendants were very nice and helpful. I had to stow my backpack in the overhead since I was sitting in a front seat with no underseat storage. The flight attendant was very helpful in finding a storage place for me near my seat since I was unable to find a place that wasn't towards the rear of the plane. I've always enjoyed flying with British Airways. Always first class service no matter where you sit."
Punti negativi: "I have no complaints about my flight."

Punti negativi: "Ritardo 2 ore"

Punti positivi: "L'airbus A380. Spazioso e confortevole anche in economy class"
Punti negativi: "Arrivato al check-in a Bologna l'affetto mi ha addebitato 140€ X 6kg di eccesso in due valigie X 4 passeggeri. Incredibile non ha voluto sentire ragioni nonostante fossimo in 4 passeggeri con 2 valigie non ha voluto capire...... mai successo in tanti anni di voli aerei con british Airways, quando è successo altre volte mi hanno sempre lasciato passare senza pagare niente"

Punti negativi: "I was sat in a row with two adults and one young child that was all over? I paid full price for my seat not to share it with a family of 3."

Punti positivi: "Switch to Qatar Airlines"

Punti negativi: "We were delayed getting out of Rome, making our connection a little stressful."

Punti positivi: "Service levels were high and good humored as usual, cabin was clean and reasonably comfortable."
Punti negativi: "Apart from still objecting to the principle of treating non-Business class customers like the budget airlines, the food selection on European flight leg was ok, but sales system is so slow and laborious that in future I'll probably buy in the departures terminal and carry on board."

Punti negativi: "Crew was not helpful at the end of the flight when we had a very short turnaround time due to delay and my girlfriend had to run to catch the other flight and she has recently had hip surgery. The crew was asked 3 times for help and their response was "you will be fine". We were not fine also the security crew at Heathrow was incredibly slow and there were 3 standing around talking and one very slow very rude lady going through bags which caused us also to be delayed and have to run to catch connecting flight to SF just barely made it - totally unacceptable."

Punti positivi: "Left late but arrived on time"
Punti negativi: "Had to pay for water (unless you wanted bathroom water) and juice or coffee."

Punti positivi: "Crew was fantastic, food and drinks were of a very decent standard."
Punti negativi: "Boarding was in a cramped corner so a bit confusing, no enetertainment at all on a (very) old plane."

Punti positivi: "Fast and painless boarding. Good online checkin service"
Punti negativi: "Little space for legs. No free food at all, no snacks etc. Asked for a glass of water - the answer was "we sell the water here". In 15 mins they brought one glass though."

Punti positivi: "Heathrow è comodo"
Punti negativi: "Imbarco: 30 minuti di attesa nel bus"

Punti positivi: "Comodità posto a sedere e cortesia del personale"
Punti negativi: "Bagno sporco Cibo di bassa qualità Intrattenimento scarso Temperatura polare"

Punti positivi: "Viaggio ok"
Punti negativi: "Nulla"

Punti negativi: "The ground crew did not give timely updates about the flight delay, which was rather stressful, considering I had a short layover in London."

Punti negativi: "Our flight was delayed in London 3 hours while we already boarded due to a dent on a door and need of repair. B/c of this missed connecting flight in LA and your airline did not replace us with a new flight or accommodation. Had to pay for own accommodation over night and new flight thru different airline NEXT morning."

Punti negativi: "The only flight we have ever been on of two hours or more where there was no complimentary snack or beverage service---not even coffee or water!"

Punti positivi: "Comfortable flight. Loved the free movies!"
Punti negativi: "We races to get to the plane from connecting flight that was late getting in. Then we sat on the plane 2+ hours duew to tire needing replaced, then the air was not working so it was terribly hot and stuffy, then the movie system was not working. Wish we could have gotten off plane during delay. Long flight to begin with, sitting for 2 extra hours was not fun. With all that being said, I am glad they took care of the issues and that our safety was first. Once we got in the air, a very good flight!"

Punti negativi: "Accettare altre monete oltre il là lire Inglese."

Punti positivi: "Varietà di film nuovi. Passano spesso con l'acqua e i succhi."
Punti negativi: "Aria condizionata troppo fredda che spinge aria freddissima sopra le teste. Regolare le temperature a livelli più accettati."

Punti positivi: "Hard to say after they lost my luggage, cramped space, no leg room because of electronics box under seat, then the person in front of me decided to recline all the way back on a 12 hour flight. So I lost my luggage, and had some smelly stranger practically laying on my lap for 12 hours. Talk about insult to injury!"
Punti negativi: "They forced me to check my bag, even before I boarded the plane and said there wouldn't be any room. Then they lost my bag. Worst thing I ever did was listen to the lady at the ticketing booth! Also, the way they do boarding is a total joke. All they care about is their first class passengers. For the rest, it's a free for all! Terrible, even Southwest has more organization! Sputhwest might not have assigned seating, but they're much more organized and significantly cheaper. How do you lose someone's luggage British Airways?!?!?!!!"

Punti negativi: "We were asked to check in our luggage as there was not sufficient space in the cabin which obviously delayed our plans of getting a train to other location from the airport after lading as we had to collect the bags etc"

Punti positivi: "Usual BA - professional service"
Punti negativi: "I cannot believe you have to pay for your drinks now. The only thing which made BA one of the last remaining "experience" airlines has now made it become like a normal train journey. I'd prefer to pay 10 pounds more in my ticket and still have the impression my drinks, soft or not, are offered."

Punti negativi: "I was surprised that I had to put some "crisps" on my credit card (and a bottle of water, despite being severely dehydrated for other reasons) - they can't throw a bag of peanuts our way anymore? Help a brotha out!"

Punti positivi: "Better seats and space"
Punti negativi: "New M&S menu, makes service too slow and the items are mediocre."

Punti negativi: "I had reserved and paid for a certain seat. Upon boarding I have been notified of a seat change, presumably to better accomodate someone else. The new seat was in a front row with a wall in front of me. As I am a very frequent traveller and as I am quite tall, I had reserved another seat with care so I could stretch my legs during the 9 hours night flight. But with this forced seat change I really was uncomfortable."

Punti positivi: "Landed on time. Boarded via an air bridge (no bus)"
Punti negativi: "BA have done away with food and replaced this with a packet of crisps or a biscuit and will soon be changing for food"

Punti negativi: "I have both celiac and a mushroom allergy -- no meal option was proviided to accommodate both. Sure enough, my gluten-free meal contained mushrooms. (It's surprising to me that, since celiacs often have other food allergies/sensitivities, the meal contained a pretty common allergen.) Stuff happens sometimes, but it felt a bit as if the flight attendant felt inconvenienced by my inability to eat the meal. Also, usually disabled passengers are given the opportunity to pre-board -- the wheelchair didn't arrive until quite late, so I was one of the last people, if not the last, on the flight, something that makes getting settled a lot more difficult than when I've been allowed to pre-board. I realize that wheelchair attendants are employed by the airport, not the airline, but he gate agent seemed unconcerned about the fact that nobody had arrived to pick up wheelchair passengers despite the fact that everyone else was already boarding. Finally, the flight departed/arrived quite late, which meant that I had about 10 minutes to spend in the Heathrow Club World lounge before having to wait for a wheelcehair attendant to take me to my connecting flight."

Punti negativi: "Our BA flight from Rome to Paris was operated by Vueling. Vueling staff in Rome lacked knowledge of whether or not our bags could be transferred properly to our BA connection and onto our home city. Our bags did not connect and arrived 2 days after we did. Vueling desks were extremely unorganized, staff were not helpful, and boarding the plane after 2 buses hauled the passengers far out onto the concourse was a nightmare. We love BA, but we will never again purchase a flight where Vueling is involved."

Punti positivi: "L'aereo: il Boeing 787 è un aeromobile meraviglioso"
Punti negativi: "I posti: la combinazione di 3 posti è lontanissima dall'essere ideale"

Punti positivi: "The bad elements of this flight experience far outweigh anything that might have been acceptable."
Punti negativi: "Our flight was plagued by issues which were both avoidable and unavoidable. Here is a list - * I was able to check-in online but my husband was not and kept receiving error messages (no big deal) * Upon arrival at the check-in counter, the line was incredibly long. I understand this happens but of the employees working, only 2 were checking in bags and 3 others were just standing there chatting and talking into walky talkies. * Flight from Rome to Heathrow was late for no apparent reason, landed 45 minutes prior to our connection flight. I inquired with our flight attendant about the potential to make boarding and he said they would let us know. We landed on the tarmac and had to be bussed to the terminal. Not once after we landed did the flight crew mention one word about connecting flights. Never have I had that experience in 44 years. Additionally, there was no direction regarding priority for boarding the busses. When we finally entered the terminal, an airline employee displayed a sign calling for passengers connecting on a flight to San Diego which was taking off just 10 minutes after ours to San Jose. A choice few of these folks were driven over to their boarding gate while many of us were left behind. * When we made it the recommended "Fastrack Express" the attendant informed us that we had already been cancelled out of our connecting flight to San Jose (this was 30 minutes before take off)! We were directed to go wait in line to re-book our flights. * After an hour in line we learned that the couple behind us had already been re-booked onto that evening flight to SJ, which would have been the next out. I wonder how that happens when you are further behind in line? After waiting 4.5 hours in line. We were told that and approximately 3 other convenient flights which would have been a possibility were no longer available since we had been made to wait for so long. There were no places to sit, no numbering system, we did not eat at all that day until 11pm and that was after waiting another 45 minutes to get our passports stamped and then stupid bus ride. *We were forced to miss hosting my best friend's baby shower the next morning. We were sent on an hour long bus trip to another airport in Gatwick to sleep in a hotel for 6 hours and then return bus trip back to Heathrow only to fly into an airport which is an hour away from our home as as opposed to 10 minutes. *Not once in all that time did a manager come out and let customers know the cause of the inconvenience. The window service to re-book was haughty and entitled, rather than thoughtful and efficient. I was insulted by the lack of customer service, the shoddy organization, communication and lack common sense. The only saving grace was that they booked us on a different airline for our return flight where we received decent service. We incurred extra charges due to the change in arrival location - all around failure on British Airways. Not happy at all."

Punti negativi: "Our flight left two hours late causing us to miss the connection in London going to San Jose. We stood in line for 5 HOURS while British Airways tried to arrange for us and many, many others to get to their final destination."

Punti positivi: "Nothing."
Punti negativi: "Had flight from Rome to L.A., with a stop in London. At Rome airport, had to wait 2.5 hours in the check-in line. Once at the counter, the lady tells me "don't worry you won't miss your flight, because it has been delayed 3 hours, but bad news is you will miss your connecting flight in London!" She says once you get to London, British Airways will put you in a hotel overnight and you can fly out the next day. We finally get to London Heathrow that night, and there is no one at the gate to help us. After walking to the third floor where their departures are (exhausted with two little kids), I find a BA employee. Asked her if she can put us in a hotel for the night, and she says there are no more hotel rooms available!! She tells me to go find a room myself and they will reimburse me up to 200.00 pounds a night, then hands me a brochure about my rights, and walks away. Shocked, I followed the other pissed off passengers to a hotel reservation agency on the first floor. After standing in another line for 0.5 hour, the guy reserved me a room with one bed at the Best Western for 305.00 pounds!! Now I am finally back home, and will see if I can get reimbursed by these cheapskates."