|Rotta principale||Aeroporto Internazionale di Monterrey a Città del Messico Benito Juárez|
|Aeroporto principale||Città del Messico Benito Juárez|
Punti positivi: Crew. Amazing seat not confortable
Punti negativi: Very nice crew clean plane
Punti positivi: The crew was really nice.
Punti negativi: It's shocking and disappointing that the plane was completely full. Also, the boarding process was really complicated and confusing.
Punti negativi: They kept taking my carry-on luggage, and checking it in, even though it met the standards of being a carry-on luggage, including the weight, size, and the plane was not full. I felt discriminated against, and did not appreciate having to take risk and time to have to wait and pick up my carry-on at a baggage claim in both round trip flights.
Punti negativi: Excellent customer service
Punti positivi: It was clean and easy
Punti negativi: Nothing really
Punti negativi: The flight crew did little to enforce biosecurity measures among passengers who were not wearing their masks properly
Punti positivi: Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again.
Punti negativi: For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind.
Punti positivi: Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!
Punti positivi: To fligh with Aeromexico is always a wonderful experience. The crew super helpful and friendly. Seats very comfortable and entertainment excellent.
Punti positivi: The seats were comfortable; however, I have always had great luck with the Aeromexico crew.
Punti negativi: The boarding process was not well executed; I know this also involves the airport. They called the various groups to board and then we stood in the ramp, closely packed, for about 20 minutes before they started loading the plane. Also, for the flight, most every seat was filled. Given the concerns regarding the Covid-19 pandemic, the close placement of passengers was concerning.
Punti negativi: Great service from Aeromexico. We flew from Tijuana to Guadalajara and carry on is free. Beverages are free. If you check in luggage, it's the least expensive from the 3. Great airline...
Punti positivi: The conform and easiness from flight to flight.
Punti negativi: More food options.
Punti positivi: The boarding was made very comfortably. The staff was nice.
Punti negativi: Just 1 person doing the check inn
Punti negativi: All good, thanks
Punti positivi: Attentive
Punti negativi: blankets
Punti positivi: Orderly Boarding and departure on time. Business cabin very comfortable
Punti negativi: No food menus were given (understandable for sanitary reasons) but Flight attendants could not tell what was in the main courses, eep for saying one had pasta, one had chicken... besides the complete vagueness, it can be a problem for people with certain food allergies and intolerance. Also, I never received a breakfast (it was an 11 hour flight). I might have been asleep, not sure but then again once I was awake, no flight attendant came to ask if I wanted breakfast. In other words, while flight personnel was polite, they did not provide a very attentive service (and there were only 11 of us in the AM Premier business sections).
Punti positivi: Pues con la nueva pandemia esto se me hace muy regular
Punti negativi: Be on time el vuelo fue retrasado 2 horas
Punti positivi: Service was good, the overlaying in Cancun that I had to pay for just 4 hours of sleep was terrible
Punti negativi: The overlay
Punti negativi: Nothing. Everything went smooth. Except the part where my flight was changed twice with a last minute notice.
Punti positivi: T
Punti negativi: The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner
Punti positivi: No really
Punti positivi: Bueno no los culpo parte es del COVID y parte las personas no se prestan mucho a veces ,pero un poco de orientación en algunos caso
Punti negativi: Mira una observación las personas en silla de ruedas entran primero de acuerdo ,pero a la hora de salir salen caminando y hacen mas lento el proceso de salir,pero bueno
Punti negativi: I think no social distances between passengers
Punti positivi: Todo no ay espera. Y muy amable todo el perpersonal que trabaja ahi
Punti negativi: No tengo ninguna queja
Punti positivi: Wheelchair service for seniors
Punti negativi: Mas separación entre pasajeros
Punti positivi: They said we gonna take distance between passengers thy gonna use one set and they put me next with other passenger
Punti positivi: Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage
Punti negativi: Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen.
Punti negativi: Was not able to travel because of the virus, I was suppose to visit my parents
Punti negativi: Our itinerary changed months ago. We showed up at 4:00 am for our (new) 6:00 am flight expect that delta hadn’t alerted the Tuxtla Gutiérrez airport of the change so we had to go back to our original itinerary of flying out at 9:30 am. We were NOT happy to have gotten up at 3:00 in the morning with the kids to end up having to sit an extra 3 hours (5 hours total) in a tiny airport to fly out at the original time I had chosen.
Punti negativi: Check in it take more the 20 min. Because they have trouble founding the name even with confirmation num. In flight it was 1 person sick fully cover up from head to toe with out giving information to passengers ahead. My mom have heart problems and I was already concerned for her to travel and with no heads up of someone sick inside the plane my mom was more nervous the normal
Punti positivi: Everyone was perfect...!!
Punti negativi: Real meal is necessary, we appreciate the snacks but real meal is necessary.
Punti positivi: Everything
Punti negativi: N/A
Punti negativi: Seat space
Punti positivi: The airline manage to put me on an earlier connection to Mexico City, very appreciated
Punti negativi: Plane seats are very uncomfortable, not enough space
Punti positivi: these aircraft are confyy...the staff super helpful to be honest i would rather fly with aero mexico than one of the u.s.a airlines for ex: american airlines ect.... and their selction for entertaiment was huge and up to date with all the latest stuff...
Punti positivi: Nothing exceptional, but it got me there smoothly and in one piece.
Punti negativi: I found the seats to be particularly uncomfortable but otherwise nothing was wrong.
Punti negativi: Food and leg space were terrible. Flight to CUN didn't have individual TV screens and departed late.
Punti positivi: Seats
Punti negativi: Nothing
Punti positivi: Seats are good
Punti negativi: Punctuality
Punti negativi: No veg option on overnight flight
No orders of special meal online
Keep changing gate
Had to put bag up when fit under seat
Punti negativi: An extra food option could have been better. Very nice flight overall
Punti positivi: My flight arrangements was not found I had to purchase new tickets and spend additional money for something I had already paid it took me almost all day to get everything straightened out it was the worse experience ever.
Punti negativi: Refund me my money back
Punti positivi: Friendly crew, but that is pretty normal for Aeroméxico and expected. Glad the seats had the flip up sides to keep ones sleeping head from falling too far to either side
Punti negativi: A few more degrees of seat recline the meals could have been much better.
Punti negativi: 1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv.
We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight...
We had to check-in again in Mexico city.
Punti positivi: Affordable prices
Punti negativi: Boarding process very desorginized
Punti positivi: Nice crew. Free movies.
Punti negativi: Temperature in cabin was extremely hot and dry.
Punti positivi: I wi not use aeromexico again
Punti negativi: Everything, see prior notes
Punti positivi: Crew was amazing...
Punti negativi: Will be better if we can get off the plane sooner and faster cause it really takes too long..
Punti positivi: The crew did their job well but they made us check in our carry on luggage unnecessary which delayed me leaving the airport.
Punti negativi: If they had not made us check in our carry on
Punti positivi: Service was great
Punti negativi: Nothing
Punti positivi: El avión estaba súper limpio y en excelentes condiciones
Punti positivi: good service
Punti negativi: a better airplane
Punti positivi: Fast and courteous service. Hassle free. I would most definitely fly again with Aeromexico.
Most comfortable seats I’ve had on a plane in years. deplaning was fas
Punti positivi: To
Punti positivi: Boarding was fast and easy.
Punti negativi: The food was very bland, we had to wait 25 min on the tarmac waiting for take off.
Punti negativi: Food
Punti positivi: Aeromexico Boeing 737s are great. No complaints here.
Punti positivi: The crew was great except the pilot.
Punti negativi: The worst landing I have ever experienced. We hit the ground very hard, it was jarring.