Our international experience is that Aer Lingus is the only airline we've traveled that charges for alcohol. Would have been nice to offer water periodically after dinner.
Punti positivi: "Comfortable seats!"
Punti negativi: "Dublin was difficult off boarding, had to take a bus and multiple multiple steps and escalators. Difficult for people trying to connect in under 90 minutes"
Punti negativi: "The check in in the web site was not working the previous day. The check in at the airport in rome was hoorible... 1 hour and 20 minutes on line to be able to check in. Only two clercks workig in a very croded space ."
Punti negativi: "The flight from Rome to Dublin was 1 hr. Delayed (aer lingus also)therefore we missed our connecting flight to Los Angeles we missed our flight."
Punti positivi: "Crews were rude without caring, it was a significantly delayed flight so that is just terrible experience"
Punti negativi: "Please provide good service, we don't pay to get bad service"
Punti positivi: "The entertainment was great and the crew, for the most part, was pleasant."
Punti negativi: "Leaving on time and the consideration of connection flights and how it inconveniences your customers when this happens."
Punti positivi: "U.S. Customs at the Dublin airport is helpful so when you land in the US after a long flight you can get home quicker."
Punti negativi: "Nothing. All was great."
Punti negativi: "There was a lot of turbulence which the crew could not do much about. Apart from that a good experience"
Punti positivi: "Unable to check in online. Not from phone. Not on website. Called directly and waited forever. And told must do at airport. Arrived and was told flight booked and full so bumped from the flight. Paid $2000 for a coach ticket and not able to get on either flight from Boston - so missed all meeting."
Punti negativi: "Join TSA you amateur / cut rate airline. Fix reservation system."
Punti positivi: "Great service"
Punti negativi: "Que in immigration"
Punti positivi: "Crew, plane was very comfortable, meals good and generous, luggage easy, on time. Overall, outstanding"
Punti negativi: "I talk to member of the Kayak to change the spelling on my middle name. It was never done and i was charged 500 dollars through United to fix it."
Punti positivi: "Crew and flight were polite, kind and professional."
Punti negativi: "Slightly delayed flight."
Punti negativi: "The check in was horrible. You could not check in online for this flight. This was an issue with a lot of people. The check in line I got there 2 hours before my flight and waited an hour in line just to get to the counter. The line was still long after I had gotten to the counter. It should not take that long for a line to move especially if you get there 2 hours beforehand. The flight You had to pay for a snacks, water and sodas. The flight was 2 hours we can’t get a water for free?"
Punti positivi: "The flight attendants on the plane were friendly an d helpful."
Punti negativi: "Boarding was disorganized. There was no reason or logic as to how people board the plane. People sitting at the back of the plane boarded with people sitting at the front of the plane. No in flight entertainment. Seating was tight. When we landed in Dublin we were ushered onto a bus to our connecting flight. I wish they had mentioned that would happen."
Punti positivi: "Nothing"
Punti negativi: "Aer Lingus didn’t have a plane to fly us Dublin you boston so they leased one from a company. Someone from AL walked around gate area handing out a letter with the information. No announcements made that flight was going to be late. Everyone was lined up to board, no que so it was a mess. 49 min of standing there. No announcement plane was going to be late etc. Let us board but stood in jetway for awhile. Old plane. Mediocre service. no entertainment."
Punti negativi: "Actuality an aer lingus flight, a secret code share. Flight overbooked by 35 people. 2 hours to find out I was bumped. Another two hours of waiting while one clerk worked each of the 35 people to rebook. Disaster. Tears. People delayed two full days with no hotel / food /etc. I'll never book british airways or through kayak again. Awful."
Punti positivi: "Crew was nice, seats were big and comfy"
Punti negativi: "I didn't like that we have to pay for every little thing to eat or drink... Even water. I suggest you bring your own snacks"
Punti positivi: "1. Friendly staff 2. Good food on the plane"
Punti negativi: "The cost of luggage - unfreaking real to have to pay for first suit case when flying overseas and they at a cost of $100 per item!!! Definitely not recommending this airline to my friends unless they are only taking carry-on luggage. The cabin room was more cramped then usual also but it was ok."
Punti positivi: "On time and friendly"
Punti positivi: "The staff was all very professional and the flights themselves were all really quite nice."
Punti negativi: "In short, I was surprised to find myself on Aer Lingus as every travel doc and app had me on British Airways. Apps can’t handle international check in or multiple flights. There’s no point having an app or a website option of checking in if you can’t accommodate this service."
Punti negativi: "Only water was free on inter EU FLIGHT and AL made it,inconvenient"
Punti positivi: "Crew was responsive and kind if something was requested but service without asking is no longer part of a transatlantic experience."
Punti negativi: "If you're on the Airbus transatlantic flight, the last section nis so noisy I'm surprised it's even a legal noise level. You can't even hear the entertainment it's so loud. Had to buy an upgraded economy just to be able to endure the long flight. It would be nice to see the cart come through again for coffee refill service."
Punti negativi: "Worst flight experience I've ever had and I'm 70+ years old. In Dublin we were diverted from JFK to Hartford due to "mechanical problems" and told we'd be met at the gate and provided ground transportation to JFK. Approximately 30 others going to either JFK or Boston were told the same thing and joined us on a half empty flight to Hartford. When we landed there was no representative at the gate, no ground transportation provided, and no effort to help us. A little investigation on cell phones revealed both the Boston and JFK flights left on time (and I'm guessing full). Needless to say the customers were quite upset. Some even raised their voices which caused the kid representatives of Aer Lingus to call the state troopers (really). When the troopers did nothing the Aer Lingus reps locked themselves in their office rather than deal with their customers. After 2 hours of waiting for the promised ground transportation we gave up, rented a car, and drove ourselves to our destination at our own expense. We were never provided even a free drink. Horrible. Lies upon lies upon lies. I'll never consider flying with them again"
Punti positivi: "The crew was lovely"
Punti negativi: "The space given was considerably smaller than other transatlantic flights and there were also no alcoholic beverages included when other airlines do."
Punti positivi: "We got from Rome to Dublin"
Punti negativi: "No food or drink included in ticket. Charges for all food and beverages including coffee."
Punti positivi: "Smooth flight. Friendly and communicative pilot."
Punti negativi: "Everything was pay as you go. Luckily we brought our own water and sandwich on board."
Punti negativi: "Cannot believe they charge for a Cup of tea! we took a 3+hour flight from Rome to Dublin with not even a complimentary beverage nor a small bag of pretzels. There was also no in flight entertainment. Our flight from Dublin back to Boston was a bit better, but not much. The boarding process took much too long with only one gate agent checking in people. I will say he did turn people away who were not in the rows being called in front of us, but not the woman who cut the line behind us who was 13 rows behind us."
Punti positivi: "Staff was first rate-very professional"
Punti negativi: "poor selection of entertainment, selection out of date and not current movies, over-all appearance of plane was shabby"
Punti positivi: "On time departure and early arrival."
Punti negativi: "System wouldn't allow me to check in online but my wife, who was on the same booking, had no problems. Also, did not appreciate being charged for a cup of tea and a biscuit. It was only four euros fifty but still, seems like that ought to be included in the price of the ticket."
Punti positivi: "same as above"
Punti negativi: "same as above"
Punti positivi: "We left on time."
Punti negativi: "Our stewardess skipped about 3 rows of people during beverage service. A gentleman turned on the service light but unfortunately no one ever came back to provide beverages or answer his call. It was a three hour plane ride and had no turbulence. Not really sure what the problem was."
Punti negativi: "The line for checking in was very long and the workers were very slow and not too friendly. The boarding was carried out in a first come first serve way. People started a line and instead of calling passengers by number groups, those in charge did nothing! So, my husband and I waited and noticed that people were boarding as is."
Punti positivi: "seat near handicap toilet"
Punti negativi: "Nowhere to lift my foot on entire flight"
Punti positivi: "Flight attendants seemed bothered by the passengers.. I had to ask 3 times for a blanket. NO leg room. Paying for beverages on Rome-Dublin flight not good."
Punti negativi: "Smooth takeoffs snd landings. good selection of movies. Liked the irish ones especially."
Punti negativi: "Ability to choose seats ahead of time was not streamlined."
Punti positivi: "Nothing at all"
Punti negativi: "The plane was dirty and old, the food horrible, cramped seats, dirty and non functioning bathrooms, stressed out and inattentive staff, poor coordination of seating families together (I was told my seat was given to a woman so she could sit with her adult daughter...I wasn't asked, just told), the flight was 1.5 hour delayed, my bag was lost because the incompetent staff member in Italy didn't give me a bording pass for the Dublin to LA flight (I'm still waiting over 24 hours later to find out what's happened to my luggage). Overall, this flight was a nightmare and a huge let down after flying to Rome on British Airways. I can't say enough about how wonderful that flight was..Aer Lingus was a big disappointment and a poor substitute for BA. Very unsatisfied customer!"
Punti positivi: "It got you from point A to point B safely."
Punti negativi: "The flight within Europe had no food or entertainment options. I would have expected a bit more, if even just a bottle of water and a snack."
Punti negativi: "The seats are extremely small and narrow. God forbid you need to get up mid flight."
Punti positivi: "I was confronted by a horrible line to get through border control. I showed a local ground crew person of no clear responsibility, and who had a limp, and she saw my ticket was w Alitalia and so ushered me to a special "short transfer" line. All worked out."
Punti negativi: "The check in area was confusing and uncomfortable. My line abruptly shut down. It was anxiety-creating to not have confidence that I would make my flight, even after waiting for an hour with very few (10-12) parties in front of me. Also, actual boarding was a third-world nightmare. Simple "zone" process boarding could radically improve the boarding time and the experience for custommers, among other things. Rome personnel seemed to not have had any training in customer service or even visited a different (better functioning) facility, just to get a sense of what could be possible. I am sure the processes could be easily improved, as best practices are executed elsewhere."
Punti positivi: "Seats were comfortable"
Punti negativi: "The entire check in and paying for baggage took 1 hour and 24 minutes in Rome."
Punti positivi: "Crew was very attentive, good."
Punti negativi: "The air conditioning was so cold I had to wear multiple shirts and a coat to keep warm."
Punti negativi: "Lunch was extra even though it was noon."
Punti positivi: "Aircraft was clean, new, crew was courteous, in flight services were certainly satisfactory"
Punti negativi: "Two major problems, when we went to check in, we stood in line and were very rudely told by some German British Airways attendent that we couldn't check in with them and that we needed to go to Aer Lingus, this even though our reservations were through British Airways. Second, despite my efforts over a few months to make seat reservations, my daughter and i were separated. Aer Lingus reps in rome fixed that and I was very, very grateful for that, but when we got to the Dublin/Boston leg of our flight, they couldn't or wouldn 't fix the seating issue. On board the plane though, the flight attendents arranged for my daughter and I to sit together. Really upset me that I didn't know until the very last minute, on the plane, whether I was going to be able to sit next to my child."
Punti positivi: "Flight crew was very friendly. Seats were comfortable. Boarding went smoothly. You have to pay for food and drinks, but that doesn't bother me. It clearly mentioned this when booking. I would rather pay less for the flight and purchase my food at the airport or before arriving at the airport."
Punti negativi: "I have no complaints."
Punti positivi: "NOTHING!"
Punti negativi: "British airways canceled our flight, gave no warning, no alternative ticket, flight, or any option in general. We had to book an entirely new flight and did not make it to Dublin and had a completely horrible two days of travel just to get back home."
Punti negativi: "wi fi a bordo;"
Punti positivi: "Food is very good . take off and landing Is excellent"
Punti negativi: "Crew attitude was not comforting for the delays!!"
Punti positivi: "Movie options were awesome on such a long flight!"
Punti negativi: "Not sure about the food, you have to pay extra it's free on Delta No tv Friendliest crew!"
Punti positivi: "The crew was good. The comfort level of the seats were awful. People throw their luggage in the overhead compartment to fit theirs and nobody else. I had to put my backpack in front of me and had absolutely no leg room. The seats were smaller than usual."
Punti negativi: "Serve some pretzels at least."
Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"
Punti positivi: "It was comfortable..the food was plentiful, but the chicken wraps were like eating cardboard...ice cream a delight."
Punti negativi: "The chicken wraps were almost unedible..."
Punti positivi: "The vegan meal was tasty"
Punti negativi: "Boarding was chaos. My partner’s entertainment screen would not work so I was not in a position to use mine. Air Canada doesn’t understand vegan. Offered us egg and cheese for a snack. Typical air travel. Long live the train."
Punti negativi: "Grouchy attendants....even though I did my best to stay out of their way or interact positively, they were determined to be brusque and uncooperative. I understand they have a tough job to do, but pushing past people who are in the process of getting out of their way (even holding a baby!) is uncalled for. This happened not once, but 3 or 4 times in the course of the flight to my traveling companion and me."
Punti positivi: "airline hostess were friendly and positive"
Punti negativi: "food - seats tight"
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti positivi: "I got an aisle seat"
Punti negativi: "Unable to use washroom as both units on our aisle were disabled. When crossing the walkway to get to the washroom on the other side, one customer sitting on that row said we cannot pass. She even stretched out her leg to touch the wall in front in order to block passages. She must also be upset as a result of the disabled washrooms. Food was really sub standard. Breakfast was a so called chicken sandwich that looks like a cherry pie from McDonald. I got water spilled over me when water was poured for my neighbor customer. My jacket, pants and even right sock were all wet Crew did not apologize even when I asked for napkins to help dry my clothes. Very unprofessional. He should have used a tray to hold the cup when he"
Punti positivi: "Boarding was quick. Crew were good."
Punti negativi: "We left Rome over an hour late due to a computer problem that had to be reset. The pods in business class were the old style and not very comfortable for sleeping."
Punti positivi: "Comfortable flight, decent movies and food"
Punti positivi: "Airbus 787"
Punti negativi: "Terrible in Rome, poor organization."
Punti negativi: "tight seats, charge for food"
Punti positivi: "Leg room was good"
Punti negativi: "Video screen"
Punti positivi: "I breathe threw my neck & I'm used to putting the air blower on my neck for extra air. These planes had none. We were surprised. And room between the seats was tight."
Punti negativi: "Above"
Punti positivi: "The ice cream and the one woman in customer service that actually seemed to care."
Punti negativi: "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."
Punti positivi: "The service on the flight was fine."
Punti negativi: "Wasn't able to check in to my flight before hand, so I had to wait in line to get checked in at the airport -- stressful!"
Punti positivi: "II was disappointed with the food. Last May when I used AC it was much better, even edible. I left my IPad on the flight and it was not only retrieved and properly identified but was delivered to me on my connecting flight. Most grateful."
Punti negativi: "The food."
Punti negativi: "flight was delayed due to maintenance issues had to take 3 flights to get from rome to stl, would have been nice if it were only 2"
Punti positivi: "Friendly staff. Good entertainment (TV, movies, etc). Good, plentiful food and drink."
Punti positivi: "Going through customs and immigration in Canada before returning to the US is very convenient and saves time after you land."
Punti positivi: "the crew were very friendly and helpful. the onboard entertainment was great. The food was good."
Punti negativi: "getting from the gate to the plane in Rome was a nightmare! the bus that took us to the aircraft was stuffed full, hot, and slow. this may be an airport issue and not airline specific, but it reflected poorly on both."
Punti positivi: "No real positives"
Punti negativi: "Bag check a mess, late departure, so, so food and service."
Punti positivi: "Flights were on time and all flight staff very nice and courteous. Planes were clean."
Punti negativi: "On rerun fights had delays leaving. The flight from Toronto to Columbus did not have a bathroom to use Had used trash in the seat pockets on all flights. On the flight from Toronto was sitting by emergency exit door and flight attendant said to read the instructions located I seat pocket but there were none ."
Punti positivi: "Food is okay. No delay on time flight I enjoyed it"
Punti negativi: "So far nothing flight attendants are very nice"
Punti positivi: "Media on plane selection was great. (Best with less greasy finger prints)"
Punti negativi: "Any type of line or zones. Fill front then back to front?? Kids first? I still resent the handkerchief guy who sat around then cut into position ahead of people who had stood and waited for a lot longer!! Including me!"
Punti positivi: "I really enjoyed the amount of food we got. Especially for the long flight we had. Chicken , snack and then a wrap. Very good. Please continue this."
Punti negativi: "The seat in front didn't have the foot rest and it was really uncomfortable. Anyway to make the seat go back a bit more would be ideal , other then that the flight was great. Crew was very helpful and friendly"
Punti positivi: "I appreciated the varied entertainment options available for such a long flight."
Punti negativi: "The cabin was absolutely freezing! Everyone in the area I was seated was complaining, wearing coats and blankets and still very uncomfortable. The crew was surly and not at all helpful. The flight was very, very late, which caused me to miss my connecting flight in Toronto. If that were an isolated incident, I would be able to look past it, but every leg of the trip I took was late. The boarding process in Rome was so completely unorganized, it was like being in a giant herd pressed against one another and nobody could move to allow the boarding to proceed as called. It was complete chaos from the earliest part of the trip to the very end."
Punti positivi: "- At Rome FCO, one of the Air Canada representatives pulled out of the line to get us into the business class check-in line since we had 2 kids - we totally loved this focus on families and respect the attention to detail! - The flight from FCO to YYZ was awesome! great food, great service, constant flow of drinks and the dessert was awesome! my kids are picky eaters and even they enjoyed the food - Movie and entertainment selection was awesome - Lastly, appreciated the prompt service for getting child stroller at the door of the aircraft at all times (from FCO-YYZ-PDX)"
Punti negativi: "- The new designed aircraft are meant to pack more passengers which means the aisle for rolling the trolley is very narrow - poor flight attendants were having a challenge and bumping trolley into seats (not their fault at all) - given likelihood of injuries and lawsuits, I highly recommend AIR CANADA management to do something about this narrow aisle before it is too late (i.e. major lawsuit filed by future passenger on account of injury sustained because of getting hurt by food trolley)"
Punti positivi: "The on board service was fine."
Punti negativi: "The plane was late. We had to spend night in Toronto. We have not received our luggage yet after being assured it would be on plane with us. the boarding in Rome was pure chaos. The Italian staff were totally out of control"
Punti positivi: "The crew in the flight from Rome were marvelous. I was sick during the flight and they were helpful"
Punti negativi: "The flight was horribly delayed and my plans and onwards transit was seriously affected. I missed my connecting flight from Toronto to New York and as a result, my plans to proceed to Boston was destroyed. When I spoke to the agent in Toronto, to route me to Boston, she told me that Air Canada's contract with me is to a place and not necessarily at a particular time. That was unbelievable. I arrived New York stranded, at 1:30pm, with no ability to continue to Boston. I had to spend so much money to get me to Boston. It was a horribly long day. Over 25 hours on the road, counting when I arrived Rome airport and when I finally got home."
Punti positivi: "Flight was delayed out of italy causing us to miss our connection. Then flight next morning was delayed twice for some bogus reason, then cancelled all together. We ended up renting a car and driving four hours home. People flying to other cities on east coast were having similar problems. Actually flights back and forth to italy were ok......everything else was a nightmare."
Punti positivi: "Nothing"
Punti negativi: "Air Canada was a horrible experience from beginning to end"
Punti negativi: "I didn't like that I did not get home on the original day specified. I didn't like that my luggage was lost because you all directed me to another airline to get home. It was very stressful and exhausting."
Punti positivi: "My vegan meal made it to me"
Punti negativi: "Complicated boarding"
Punti positivi: "The attendant at check in was very personable and friendly. The food was decent as airline food goes. The entertainment I enjoyed as there were some old classics I enjoyed watching again and there was music I enjoyed. The crew was pleasant and tried to make us comfortable."
Punti negativi: "I didn't like being put on standby when we purchased our tickets months in advance. Then being led to believe that we might be upgraded to business class only to be given the very last seats in the plane. That was not right or fair. We were also not the last to check-in."
Punti positivi: "Paid for extended legroom, which was adequate."
Punti negativi: "The plane in the middle in front areas was very, very warm. On a six hour flight, everyone sweated the whole way."
Punti negativi: "At the rome airport, Air Canada closed their bag drops area 1 hour and 20 mins before the flight. We missed our flight because of this. No one in that airport works for Air Canada, I had to call customer service in the US and wait 35 mins before somebody pick up the phone. Air canada hire a local italian company at the airport to do the check in, but they do not care and close the counter way earlier. We were 7 people in the same situation."
Punti negativi: "We arrived from Rome at 3:30 - we wouldn't have made our 5:25 flight to Boston if I hadn't contacted an agent 2 times stating we were STILL in the security line"
Punti positivi: "entertainment system was very good. Crew were fine. The flight itself was fine as well, no issues with weather, etc so it was just long."
Punti negativi: "The boarding at Rome was chaotic. They give you a "zone" assignment but they never used it. People were just milling around trying to figure it out. Weird."
Punti positivi: "Our family of four took this nine and a half hour flight on a day when it was important we stay awake. The inflight entertainment helped. My husband watched three movies, my kids and I played games (often together), and we used the accurate flight tracker to monitor our status. The food wasn't bad at all. Lunch was either chicken or pasta (which my son and I enjoyed) and we had wraps for snack (chicken or veg, which were very good). The beverage service was good and they came around a couple of extra times with water. The flight staff were friendly and helpful. My son is special needs and they were very accommodating."
Punti negativi: "Boarding this flight was a zoo. Instead of orderly calling zones as usual, it was an every-man-for-himself atmosphere. And then boarding was actually onto a bus which carried us out to the plane. Boarding was in front and back of the plane, but deplaning was only at the front of the plane, which took forever and we had a connecting flight. Word of advice: don't try to connect with less than two hours if you're heading to the US. We had at least four checkpoints to go through. (But that clearly wasn't on Air Canada and they, in fact, had someone at Customs watching out for us.)"
Punti positivi: "New plane, nothing was run down, the seats and tvs were in good repair."
Punti negativi: "The board in and baggage drop of in Rome were a bit hectic and disorganized"
Punti positivi: "Staff are wonderful."
Punti negativi: "Not comfortable compared to other airlines."
Punti positivi: "I liked the personal TV with movie and TV shows."
Punti negativi: "The food was not very good, but was not expecting much."
Punti positivi: "wonderful airplane fantastic crew endless options for entertainment"
Punti negativi: "wonderful airplane fantastic crew endless options for entertainment"
Punti negativi: "Air Canada is not really an airline, I suspect they are trying to go bankrupt or some wire stuff because there is no way they are trying to be a real airline with what they offer, worst airline in the world."
Punti positivi: "Safe landing"
Punti negativi: "Service. French crew from Montreal. Rude at best. They were bothered to do anything. Awful service. Movies only via iPad with Air Canada app. Old movies. No free wine with dinner on international flight. Both luggage damaged and they do not cover it."
Punti positivi: "The costumer service desk in Toronto on the way home was very curtious and helpful. They helped us get back on our original flight home, avoiding the 6 hour layover caused by their rescheduling after we got to Rome."
Punti negativi: "2 of our 4 flight legs were changed last minute creating great difficulties making the first flight and causing a 6 hr layover on the way home. The crews to and from Rome acted like they had to be there and wished they weren't. that made the flight much less pleasant. The line through customs in Rome was 90 minutes long, way understaffed."
Punti positivi: "Service"
Punti negativi: "One hour late due to mechanical issue. There was very crowed thru US custom in Toranto. Took 1.5 hours to completed US custom."
Liked: Ability to change flights when there was a delay/cancellation Disliked: no food, drinks (pop and coffee only) only on 4+ hr flights,
il bagaglio è stato trattenuto e non mi sono state date spegazioni, forse era rimasto a Chicago. Mi è stato portato dal corriere dopo tre giorni e non ho ricevuto alcuna spiegazione sul perchè di questo prolungato ritardo. Il corriere che a detta dell'ufficio lost and found dell'aeroporto di Capodichino, avrebbe dovuto avvisarmi per concordare orario, non lo ha fatto, rischiando di non trovarmi a casa. All'aeroporto nessuno rispondeva a telefono nemmeno i carabinieri
il bagaglio non è stato imbarcato non so perchè, il cambio dii terminal e i controlli per la seconda volta della security nonostante si trattasse di un transito, mi hanno fatto rischiare di perdere l'aereo.
Mi è stata preclusa la possibilità di acquistare il bagaglio da stiva online, il che è assurdo. Capisco che la tariffa economy non lo consentiva, ma per principio essendo il viaggio intercontinentale e di 21 ore, doveva darsi la possibilità. Il tempo di transito all'aeroporto di Chicago è stato di 1 ora e 48 minuti, pochissimi per cambiare terminale, prendere la valigia, superare di nuovo la security e imbarcare di nuovo la valigia, ho dovuto scavalcare i nastri correndo e chiesto ai passeggeri di farmi passare, assurdo. Per finire il bagaglio mi è stato restituito dopo tre giorni, allucinante. Ciò nonostante il lunghissimo stop a Monaco dalle 9,30 alle 15 circa, la compagnia ha avuto tutto il tempo di avvisarmi. Solo atterrata a Napoli mi è arrivata in concomitanza l'avviso che il bagaglio non era imbarcato. Dopo reclamo finalmente è giunto dopo 3 giorni e mi sono già rivolta alla assicurazione
Having problems connecting with my MacBook Pro. Found later that Safari is no supported and had to use the Firefox or google apps. Could have had that in the available brochures, I did not see it. Also lots of empty seats where UA was trying to sell but would not let the 'lower' class passengers move into them even though we were pilots going into a exit row. Once the door closes they are not going to sell anymore of those seats so why not do 'upgrades' for passengers to the 'bit' more expensive class. I get the first class barrier but when in a cattle car. . . . . . . .
Everything was on time and staff was great
Punti positivi: "The crew on both legs of our flight were very nice and accommodating."
Punti negativi: "90 minute delay almost caused missed connection"
Punti positivi: "Seat was comfortable. Crew was helpful. Flight was on time."
Punti negativi: "Il personale dovrebbe imparare a parlere meglio l'inglese e soprattutto a dare indicazioni corrette!!"
Punti negativi: "Da milano a new york ho pagato il bagaglio da stiva 52,00€ arrivata a New York per Nashville ho dovuto pagare altri 65$ Per la mia borsa altrimenti non mi facevano imbarcare ASSURDO!!! Al ritorno da Nashville a New york ho pagato 30$ per il bagaglio da stiva e altri 60$ per ill volo per Milano."
Punti negativi: "Il personale agli imbarchi dovrebbe essere più gentile e cortese!!"
Punti positivi: "Volo breve ma piacevole Buono lo spazio per le gambe Gradevole lo staff a Bordo !"
Punti negativi: "Niente da segnalare"
Punti negativi: "Nessun pasto su un volo di 6 Ore??? Il cibo era a pagamento! Niente cuscini (ci hanno detto all’inizio dell’imbarco non abbiamo cuscini usate i vostri capotti come cuscini. Non importa che non ci siano cuscini ma e ridicolo di fare l’annuncio chiedendo di usare i propri capoti come cuscini Cuffie a pagamento ! Sul serio?"
Punti positivi: "On time and great professional staff throughout"
Punti positivi: "Pulizia aereo"
Punti negativi: "Trolley a bordo senza poterlo collocare sopra la cappelliera corrispondente al posto assegnato"
Punti positivi: "The crew on the flight were very friendly, very attentive and always smiling. They took great care of the passengers and in particular a woman with a crying baby. It didn't bother me at all, but I know the parents were concerned and the flight attendants were so kind and helpful. The food was truly fantastic, and served hot and with a smile. They repeatedly asked us about water, as the cabin was dry. I would give the crew an A+!"
Punti negativi: "My husband and I have not flown for several years and have always enjoyed past flights. However, it seems as if the seats have much less leg room than years ago. I am only 5 foot 4 inches, and was very uncomfortable. My husband is 6 feet tall and he was miserable. Sleeping on this 9 hour flight would have been helpful, but due to the cramped seating, it was pretty much impossible. The little pillow and blanket did help with some back support, but I guess making more money per flight is more important than comfort."
Punti positivi: "Crew attitude and service excellent"
Punti negativi: "The flight was delayed then to top it off we sat on the tarmac awaiting to off load in DesMoines. We spent just as much time waiting to off load as we did in flight!"
Punti positivi: "Nice seats"
Punti negativi: "No headphones available. No menu selection available."
Punti positivi: "Smooth flight. On time"
Punti positivi: "The new Polaris business cabin is awesome"
Punti positivi: "The new Polaris business cabin on 777-200 is awesome"
Punti positivi: "Economy plus seats were comfortable and definitely worth it. In-flight service was very good."
Punti negativi: "Multiple delays mean we deplaned nearly 3 hours late in Chicago. The plane was late inbound, had a minor mechanical issue, and on top of that we were at a remote gate so they had to bus everyone to plane. After all that, we sat on the tarmac even longer because of “traffic”. Our takeoff clearance had expired and we were behind a bunch of planes. After landing in Chicago, we waited an additional 30 minutes because our gate was occupied."
Punti positivi: "Early arrival to DSM."
Punti negativi: "il bagaglio è stato consegnato con un giorno di ritardo, nonostante abbia superato i controlli della dogana correttamente (l'ho riposizionato personalmente sul secondo rullo)"
Punti positivi: "Entertainment in aereo"
Punti negativi: "Pasta scadente. Aggiungere pizza alla offerta di cibo. Facilmente refrigerabile e impossibile che sia cattiva. Facile da mangiare."
Punti positivi: "We were delayed taking off from Denver due to snow storm. The crew was communicative and accommodating."
Punti positivi: "PERSONALE OTTIMO, IL MIGLIORE MAI AVUTO"
Punti positivi: "The crew was polite and professional. Thanks"
Punti negativi: "Cannot think of a thing"
Punti positivi: "Il Posto Al mio fianco era libero"
Punti negativi: "Divertimento a pagamento"
Punti positivi: "Flight was on time"
Punti positivi: "I has two seats cose ro me empty!"
Punti negativi: "The video entertainment was not free."
Punti negativi: "the costumer service at the Newark Airport, was bad."
Punti positivi: "sistema di intrattenimento buono"
Punti negativi: "il volo San Francisco Toronto è partito in ritardo e durante tutto il volo il personale non è stato in grado di darci alcuna informazione riguardo alla connection per Milano (medesima compagnia.....). Tutti quelli che avevano coincidenze strette sull'aereo per ogni parte del mondo erano allibiti da questa mancanza di informazioni, Una volta arrivati a Toronto il personale di terra non sapeva nulla e siamo dovuti correre fino al gate seguendo le indicazioni dei monitor che davano lo stato del volo come "Boarding". Arrivati trafelati al gate abbiamo scoperto che il volo era partito mezz'ora prima e si erano dimenticati di aggiornare lo stato del volo sui monitor......................... Dopo un'ora di attesa al banco dell'assistenza ci hanno mandati in hotel e dato il biglietto per il volo del giorno successivo. Parte dei pasti li abbiamo pagati di tasca nostra visti i pochi dollari di buono per mangiare (7$ per la colazione, 10$ per pranzo e 15$ per la cena, spendibili esclusivamente all'Holiday Inn dove la sola colazione a buffet costava 17$ + tasse..."
Punti negativi: "volo in ritardissimo e cibo a pagamento"
Punti positivi: "Flight was ahead of schedule to land and there was no issues of gates or disembarking"
Punti negativi: "The food was terrible and the crew was bordering on civil there was no pleasantness about the services they provided"
Punti positivi: "Nothing I wasn't on it I missed it because of you"
Punti negativi: "My plans for travel were ruined because when I arrived at the airport for my flight I was told it was too late to check my bags, therefore I had to be placed on a later flight which then set off a chain reaction where I lost my rental car and missed various meetings at the event I was supposed to be at my final destination. The main issue was that when I purchased my ticket throughout Kayak YOU NEVER SPECIFIED THAT I SHOULD CHECK MY BAGS 45 MINUTES EARLY OR I WOULD LOOSE MY FLIGHT. YOUR LACK OF CLEAR INSTRUCTION SCREWED UP MY TRIP"
Punti positivi: "THE SECURITY CHECK WAS A BIT TO MUCH, BUT OVERALL A WONDERFUL FLIGHT."
Punti positivi: "economy plus"
Punti positivi: "Spazio per le gambe leggermente maggiore rispetto al volo di andata operato da Lufthansa, schermo per l'intrattenimento e scelta di film/serie tv molto buoni."
Punti negativi: "Inaccettabile che le hostess siano scortesi e rispondano in modo brusco a domande (tipo dove si trovano le toilette) fatte con gentilezza! Viaggio tantissimo, ma non mi era mai capitato, neanche nelle low cost, che passando con il carrello delle bevande, la hostess sbraitasse "Something?" ai passeggeri, quasi correndo, e che sembrasse addirittura scocciata se viene fermata per dell'acqua!! Pessima impressione, che ha reso ancora più sgradevole un red-eye flight che già di per sè non è un'esperienza piacevole."
Punti positivi: "Arrival was late and United held the connecting flight! Thanks United."
Punti positivi: "No-thing!!!"
Punti negativi: "I was traveled no with my wife and my son to Des Moines andI documented our 3 bags in Mexico City and "the first surprise" was that they charged in Mexico n I he front desk about $27 USD per bag...it seemed that the bags were also passengers and " needed to pay"... The big other surprise was when we got to Des Moines and realized all the bags were opened!...my wife's jewelry was stolen!!!! UNITED AIRLINES SUCK!!!!!"
Punti negativi: "The plane was delayed again n again from ，7:30 pm to 11:45pm"
Punti positivi: "The flight I was able to get on eventually had pleasant crew and arrived early."
Punti negativi: "Where to start.... they "delayed" my flight for 11 hrs from 5:55pm to 0700am due to "weather" so no hotel or food vouchers would be issued. THEY ALSO SAID "don't bother going stand by for the other two flights leaving this evening as they will be overbooked or "cancelled" as well. When I walked to customer service they stated it was NOT cancelled but rather "rescheduled due to operational issues" then they put me on stand by for the next flight leaving in a couple hours. I boarded that flight only to be pulled out of my seat the last second before the gate closed saying there was an error and there were two "Fishers" and I was in one of thier seats. After closing the door and departing the gate the agent said "whoops" I guess it was a small child that was to be on the parents lap. "Sorry" as the plane left with an empty seat that I had been sitting in. After a long conversations with the supervisor they finally were able to book me on the last flight out that night arriving in DM at 12:15 in am. I had to dig my original boarding pass out of the garbage as they had refused to put me in first class... an upgrade I had paid for. After being lied to repeatedly about status of plane and bumped from flight due to incompetent gate agent I was able to finally procure a $10 food voucher (a beer is $11 at the airport. There are additional bungles including lost luggage and more to this saga but I think you get the picture."
Punti negativi: "No help from the flight attendants before we landed to inquire to see if the connecting flight would wait - just MINUTES!"
Punti positivi: "The TV's on the plane were newer and easy to use."
Punti negativi: "The crew was not friendly, particularly one woman who would roll her eyes at folks anytime they asked for anything. Occasionally, they would say they were out of something only to "magically" have it appear later. The landing was about the worst I have experience. Must have been a rookie pilot."
Punti positivi: "On time, good service very attentive crew"
Punti negativi: "Ice cream desert served was Toffee flavor, ugh..."
Punti positivi: "Great attendance kind courtesy"