Trova offerte per voli da Aeroporto di Houston Hobby a Firenze

Punti positivi: "Crew was great, cabin was clean"
Punti negativi: "Wi-Fi was very spotty."

Punti negativi: "Broken tray table literally off its hinges and unusable."

Punti positivi: "This was a redeye flight which are never the best. We upgraded to first class for a chance to sleep. The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."

Punti positivi: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."

Punti negativi: "Broken monitor and seat"

Punti positivi: "the plane didn't crash."
Punti negativi: "honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time."

Punti positivi: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Punti negativi: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"

Punti positivi: "Kudos to the employees who really tried to help rather than pay mere lip service."
Punti negativi: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"

Punti negativi: "No milk available."

Punti negativi: "Food service Leg room"

Punti positivi: "Great experience!"

Punti positivi: "The male in the crew was fantastic!!! As always love the entertainment options."
Punti negativi: "Uncomfortable. Stuffed between two large men."

Punti positivi: "Crew very efficient. Greeted us with a smile. Movies sere good but hard to hear."
Punti negativi: "Tried to get comfort seats but sold out way ahead. Long trip for not much leg room."

Punti positivi: "Delta app is awesome."
Punti negativi: "Really nothing. They did a great job."

Punti positivi: "yes"

Punti positivi: "The crew was great and super nice!"
Punti negativi: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."

Punti positivi: "Yes"
Punti negativi: "Took off late. Other than that very comfortable and great experience"

Punti negativi: "Duration"

Punti negativi: "Seat didnt recline and very tight between passenger seats"

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "Clean new plane. Very nice"
Punti negativi: "Nothing."

Punti positivi: "The flight was not crowded and plenty of flight attendants offering service throughout flight Also smoo5h flight."

Punti positivi: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Punti negativi: "Bumpy flight. But it was a short flight and they tend to be bumpier."

Punti negativi: "No video screens and wi-fi was too slow to use"

Punti positivi: "Excellent flight with efficient service. Flight was on time and friendly staff"
Punti negativi: "Efficiency"

Punti positivi: "That I got to my destination safely, and my luggage wasn't lost"
Punti negativi: "The seats are so uncomfortable, and trying to sleep on the flight was nearly impossible."

Punti positivi: "Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated."
Punti negativi: "That we were delayed on the plane for two hours on a small plane but I know it was out of their control."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "Vivian and her coworkers were fantastic!"
Punti negativi: "Nothing"

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "The flight was good, Boarding was smooth and fast"
Punti negativi: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"

Punti negativi: "The flight was a Christmas gift for my mother to spend some time with her friends in Mazatlán. I heard she spent the entire day waiting at the airport as her flight was rescheduled 4 times."

Punti positivi: "Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip."
Punti negativi: "Confusion over my boarding pass at the Delta terminal in Detroit."

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti positivi: "The entertainment"
Punti negativi: "Had to pay for bags"

Punti positivi: "Service"

Punti positivi: "They hade entertainment"
Punti negativi: "No food"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "Smooth take off and landing"
Punti negativi: "N/A"

Punti positivi: "Nice flight a good crew"

Punti positivi: "It was on time"
Punti negativi: "It was crowded and cramped."

Punti positivi: "Crew was great, helped us board fast after a delayed arrival and to avoid needing a crew change (FAA Regs)."
Punti negativi: "Plane was a D-90? The plane was very loud with vibration noise at very high decibels during the whole flight. Because of the extended flight (3 1/2 hours in the air) due to a storm system, they should have offered more food to travelers."

Punti positivi: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Punti negativi: "Seats are getting too crowded!"

Punti positivi: "Fast and very friendly staff."

Punti negativi: "Ottimo"

Punti negativi: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Terrific hot breakfast in bus. class"
Punti negativi: "Window did not darken like the others."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "The crew tried to be helpful but were equally frustrated with the ground crew."
Punti negativi: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Punti positivi: "Customer care was super supportive"
Punti negativi: "Inflight sandwiches"

Punti positivi: "The crew were excellent and seats were comfy."
Punti negativi: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Punti positivi: "very nice crew"
Punti negativi: "my bagfage was lost"

Punti negativi: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Punti positivi: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Punti positivi: "The aircraft"
Punti negativi: "No overbooking next time!"

Punti positivi: "Very professional"
Punti negativi: "Lost luggage"

Punti negativi: "Troppo ritardo"

Punti negativi: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Punti positivi: "Food, entertainment and crew was exceptionally friendly."
Punti negativi: "Seats not great for such a long flight."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti negativi: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Punti negativi: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Punti positivi: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Punti negativi: "Less legroom, storage space, bad food, few movie options."

Punti positivi: "They considered my reguest of vegiterian food."
Punti negativi: "I have no complaints."

Punti positivi: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Punti negativi: "There were several flight delays and gates were changes a few times."

Punti negativi: "My suitcase didn't come with the airline."

Punti negativi: "Still waiting to board after missing this connection had to be booked on another airline"

Punti positivi: "Good flight, arriving well on time."

Punti positivi: "kLM staff was great."

Punti positivi: "I slept pretty much the whole time"

Punti positivi: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Punti negativi: "Can't think of anything."

Punti positivi: "Everything excellent. Comfortable seats in business."

Punti positivi: "Everything is top notch for an airline company."
Punti negativi: "Nothing.... I enjoyed every moment of the flight."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti negativi: "The streaming service didn’t work"

Punti positivi: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Punti negativi: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Punti positivi: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Punti negativi: "Nothing"

Punti negativi: "Food"

Punti negativi: "Delayed!"

Punti negativi: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Punti positivi: "The food and the punctuality"
Punti negativi: "The technology in interteiment is not touch screen"

Punti positivi: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Punti negativi: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Punti positivi: "Good efficient flight crew friendly and helpful"

Punti positivi: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti negativi: "suitcase didn't turn up, although connection was quite tight"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Everything. Staff incredible."

Punti positivi: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Punti negativi: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Punti negativi: "Long stop over at Schiphol. Too Long!!!!"

Punti positivi: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Punti positivi: "That we didn't crash"
Punti negativi: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Punti negativi: "Terrible service in flight and customer service wise .. app functionality was below"

Punti positivi: "They were awesome."

Punti positivi: "Was upgraded to first class on my return flights. Service was excellent seats were comfy. Benefit of being a card holder and flying only American Airlines."
Punti negativi: "Nothing."

Punti positivi: "amazing crew"

Punti negativi: "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"

Punti negativi: "The airline needs to board and deboard by group number."

Punti positivi: "Miami based cabin crew were nice, but they sat in the back of the plane and talked to each other then whole flight. Pretty unprofessional. Chicago based crew from start to finish were fantastic."
Punti negativi: "Miami crew from checkin to boarding were rude, demeaning and unhelpful in this extreme situation. Really rude, particularly the gate boarding pass girl. Haven't you learned your lesson about being rude to passengers yet? I won't be choosing AA again. Your loss, I fly a lot."

Punti negativi: "Flight was broken we had to get off. I had to book a hotel room was so tired"

Punti positivi: "Great crew"

Punti negativi: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti positivi: "My wife and I chose premium economy for the long flight from L.A. to Sydney. I believe it was well worth paying for the differential level of service."

Punti positivi: "The crew was great except the steward making announcements was difficult to understand at times. She sounded as if she had laryngitis. I hope she is doing better."
Punti negativi: "Entertainment cold have been provided for the clients"

Punti negativi: "Baggage handler lost my bag, grabbed it off plane cabin, never found"

Punti negativi: "2 hours late stuck on the plane. Service was not that great"

Punti negativi: "On line booked ticket in wrong name and they would not change or refund"

Punti negativi: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"

Punti negativi: "Coach seats are cramped and little under seat space in window seats. Plus CMH de-icing was a mess (although not AA’s fault)."

Punti positivi: "Variety of snacks and friendly service. Good entertainment selection."
Punti negativi: "Signs for Finnair and AA were hard to find on departure."

Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"

Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"

Punti positivi: "On-time departure and arrival, friendly ground staff and flight attendant"

Punti negativi: "Stayed on the plane another 1 1/2 after landed"

Punti negativi: "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."

Punti positivi: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Punti negativi: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."

Punti positivi: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."

Punti positivi: "The airline staff was SO kind and helpful. I'm an AA fan now!"

Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."

Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"

Punti negativi: "Il volo era stato overbooked"

Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"

Punti positivi: "tutto ok"

Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"

Punti positivi: "The flight attendants were helpful and friendly, the plane was clean and food was ok"
Punti negativi: "Having to stand in line with a 2 year old while rude passengers rush to board not caring about anyone or anything bit getting to their seat. What happened to letting customers with small children board first"

Punti positivi: "The flight was a quick 39 minutes from Chicago, the staff was friendly. Good flight."
Punti negativi: "It's snowing!"

Punti negativi: "No food, no entertainment, no room for luggage, no good."

Punti positivi: "Nothing"
Punti negativi: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."

Punti positivi: "Nothing"
Punti negativi: "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."

Punti positivi: "I Was expecting a bad flight being an aa plane but it was honestly one of the best flights Ive ever had. Modern and clean plane with awesome entertainment. Kind staff, tons of snacks and yummy food"

Punti negativi: "There was a hour delay, waiting for crew. But the flight and crew were very competent."

Punti positivi: "AA canceled my flight to sell to others for more money."

Punti positivi: "Customer service was excellent. Comfort and other services were among the best I've experienced ever flying."

Punti positivi: "Crew was very nice. Free snacks provided on plane."

Punti negativi: "Aereo vecchio"

Punti negativi: "Easy direct flight. No issues."

Punti negativi: "Airfare.com is very difficult to deal with."

Punti negativi: "20 minute departure delay. More than 30 minutes at baggage claim"

Punti negativi: "Food is horrible."

Punti positivi: "This was probably one of the best flights I've had. Attentive flight attendants and the seats were very comfortable. I would definitely fly again."

Punti negativi: "No wi Fi available and I paid for an all day pass"

Punti positivi: "New aircraft."
Punti negativi: "The flight from LAX to HKG was diverted to Haneda, Tokyo. The septic tank was not properly emptied in LAX. Flight in Hong Kong was delayed by about 2 hours due to this diversion. I agree with the call from the Captain. It's a pity that the poor quality of service team in LAX (probably 1-2 individuals) caused tremendous inconvenience to passengers and crew."

Punti positivi: "I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that."
Punti negativi: "The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip."