Trova voli economici da Florida per Firenze

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "N/A"

Punti positivi: "The crew was friendly and helpful."

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "Excellent service from the crew and prices were good."
Punti negativi: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."

Punti negativi: "Movies , Wi-Fi , Live Shows"

Punti positivi: "The food"
Punti negativi: "If there was Headphones on flights"

Punti positivi: "plane was clean"

Punti negativi: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"

Punti positivi: "The crew was polite and we arrived safely."
Punti negativi: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti negativi: "Swiss does not know how to handle their own problems and hurt passengers in the process."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti negativi: "Swiss Air allowed us to book a flight with 45 minutes to connect. First flight came in a few mixtures late, but then we had to wait our long turn to deplane, get on bus and wait for it to fill up with all slower passengers, drive to terminal, make it through passport control, take train to other terminal, and run 20 gates down where they were looking for us. We made it with 1 minute to spare from takeoff. They knew our bags were connecting and they made it. If they could've expedited our passage with a club car it would have been excellent."

Punti negativi: "It was torture in the cramped seats"

Punti positivi: "Nice crew, lot of space"

Punti positivi: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Punti positivi: "Staff was attentive and friendly. Food was great. Easy boarding."
Punti negativi: "N/A"

Punti positivi: "on time, quiet, nice screen, fast luggage delivery"
Punti negativi: "no foot step available at the seat, uncomfortable for small people who’s heels can’t reach the floor"

Punti positivi: "Good product"
Punti negativi: "Seat had some problems, but the crew fixed it for me"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti negativi: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."

Punti positivi: "The Crew is amazing and the plane is comfortable."
Punti negativi: "The food changed and is not really swiss anymore (we got an Oreo for dessert and Cheddar for cheese). My luggage arrived broken in Geneva, which might not be Swiss' fault, but a big problem when you have two weeks of travel ahead."

Punti positivi: "Relaxing and graceful service Pleasant flight attendants the crew greeting you as you embark as well as when DS in barking restrooms clean floors clean The flight was very enjoyable this was my second time flying with Swiss air and it was just as enjoyable cannot put in any complaints I give you five stars No complaints it was excellently although it was a short flight from Budapest to Zürich but it was good and the flight from Zürich to JFK New York was excellent my first name is Ibolya"
Punti negativi: "No complaints it was excellent"

Punti positivi: "Service"
Punti negativi: "All was great"

Punti positivi: "Flight left in time, easy quick boarding. Food was great, we had dinner and breakfast snack"

Punti positivi: "Everything !"

Punti positivi: "I am very satisfied and I will recommended it to my friendships"

Punti positivi: "Everything"
Punti negativi: "Check in"

Punti positivi: "I was concerned the connections would be too tight but it worked out great!"

Punti positivi: "Crew was great."
Punti negativi: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."

Punti positivi: "The seat is designed beautifully. Staff and crew incredibly nice."
Punti negativi: "Movie and TV choices were so limited. You really need to add more options. I found only 1 movie I liked."

Punti positivi: "Best flight crew experience ever"

Punti negativi: "Major delay"

Punti positivi: "Service ok"
Punti negativi: "Horrible food, tvs didn't work, crowded."

Punti positivi: "Very professional crew"
Punti negativi: "Not enough food"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Punti negativi: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."

Punti positivi: "Everything"

Punti positivi: "Everything."
Punti negativi: "My flight was pleasant"

Punti positivi: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Punti negativi: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."

Punti negativi: "Ritardo di 1/2 ora"

Punti positivi: "Excellent Amount & Quality of Asian Vegetarian Food"
Punti negativi: "Due to a glitch in the webstei, I was unable to check in online, and therefore did not get a window seat for an 11 hour flight - very frutrating and uncomfortable!"

Punti positivi: "crew was attentive"
Punti negativi: "having to take a bus from the terminal to board"

Punti positivi: "Upgraded to business, new 777 plane, good snack"
Punti negativi: "No headphones"

Punti positivi: "Excellent food Attentive and smiling flight attendants"
Punti negativi: "Cleaning after meal service was too quick. Then the galley was curtained off with no attendants in sight."

Punti positivi: "Time of flight"
Punti negativi: "Food and entertainment were not good. Person next to me smelled bad"

Punti positivi: "Yes, turned out perfect"
Punti negativi: "Awesome accomodations, delta really cares about your needs. Thank you!"

Punti positivi: "The boarding was great and moved very well. The crew super friendly and helpful."
Punti negativi: "More information on how to use the complimentary Wifi in the cabin. I had the app and it helped me but it’s not immediately in front of you so the passenger can decide. You guys offer WiFi in packages and most of the other airlines do not."

Punti positivi: "quick and easy flight"
Punti negativi: "no entertainment screens at all!"

Punti positivi: "Crew and entertainment options were great. Aircraft was new. Boarding was smooth. On time even though we left 30 min late."
Punti negativi: "The internet was hard to connect to and the gogo options aren’t totally clear."

Punti positivi: "The crew is always smiling and ready to help you and I really like that."

Punti positivi: "Seat was comfortable and the crew was courteous."

Punti positivi: "I loved being upgraded to first class and the crew was so attentive."
Punti negativi: "Nothing, glad this was a better experience than the trip to Miami."

Punti positivi: "Very pleasant crew. Very helpful And always smiling"

Punti positivi: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Punti negativi: "Nothing I can think of-10/10"

Punti positivi: "The Airbus was so futuristic. If you can make it more futuristic, even better."
Punti negativi: "I didn't like that I had to put my bag under when there was plenty of room overhead."

Punti negativi: "Flight was delayed and we missed our connection. Wondering why all the shuttles were parked and unavailable when you knew there were connection s that were tight."

Punti positivi: "The cookies and soda was good and staff was exceptional. Instead of cheezits, chips would be better"
Punti negativi: "Instead of cheezits, please upgrade to chips"

Punti positivi: "Amazing entertainment display and the boarding process is smooth."

Punti positivi: "Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect."
Punti negativi: "While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping."

Punti positivi: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."

Punti negativi: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "Arrived on time and smooth flight though it was completely full"

Punti positivi: "Nothing"
Punti negativi: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"

Punti positivi: "Very comfortable seating!"
Punti negativi: "The landing was a bit rough. Lol"

Punti positivi: "Staff are adept at dealing with these issues but it is a systemic problem."
Punti negativi: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."

Punti negativi: "Food was awful. Didn't get my checked luggage in Manila upon arrival, was traced and left in New York JFK. Don't know who messed up with my luggage if Delta connection or China airlines."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "The take off and landing were very smooth and the crew was nice."
Punti negativi: "Crying baby aboard"

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Punti negativi: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."

Punti positivi: "Seats. Service. Timing"

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti negativi: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "short flight not much to say all was smooth crew was efficent"
Punti negativi: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"

Punti positivi: "They gave me extra pretzels and 2 cans of soda"
Punti negativi: "The seats were awful.. Miniscule"

Punti positivi: "Very professional cabin crew"

Punti positivi: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"

Punti negativi: "Ottimo"

Punti positivi: "It was on time"
Punti negativi: "This flight was cramped. Not enough stretching room. Hard seats"

Punti positivi: "Finally got upgraded!"
Punti negativi: "delayed"

Punti positivi: "Entertainment"
Punti negativi: "Flight was delayed"

Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"

Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."

Punti positivi: "Delta graciously rebooked us on a different flight."
Punti negativi: "Late delayed notification after we reached airport and kept delaying for several hours"

Punti positivi: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Punti negativi: "I don't like flying so there really wasn't anything I liked."

Punti positivi: "Cabin crew were great. Food selection is good and appreciate the snacks."
Punti negativi: "Wish all seats and electrical outlets. Was forced to check my bag at the gate and DID NOT think it was nessesary. There was plenty of room on the plane. They also didn't allow me to take my medicine out before it was checked. Luckily there were no issues with getting it back."

Punti positivi: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Punti negativi: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."

Punti positivi: "Pretty much nothing"
Punti negativi: "Delta. They just hate their passengers"

Punti positivi: "They had good entertainment for free. There were movies, tv shows, and games."
Punti negativi: "The plane was delayed for 5 hours and the ride was longer than expected."

Punti negativi: "My bag was damaged when I arrived at Orlando."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service."

Punti positivi: "The crew was Ok except at the beginning when they could help more inside the plane with finding the seating."
Punti negativi: "I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed."

Punti negativi: "The food"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"

Punti positivi: "Super confortable"
Punti negativi: "Ok"

Punti positivi: "More space for the kids!!"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "All good"

Punti positivi: "The crew should treat better passengers but overall is been good"
Punti negativi: "Overall is been good"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "Crew was helpful, food was good"
Punti negativi: "Seating could have been better"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "All except bfast"
Punti negativi: "Bfast"

Punti negativi: "Voli in ritardo"

Punti positivi: "Quick flight. O ly 2 people per row. Bags did not get lost"
Punti negativi: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."

Punti positivi: "Very nice crew"
Punti negativi: "Legroom"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti negativi: "Flight was delayed more than 1 hour 30 minutes"

Punti positivi: "Crew and flight and service were fine"
Punti negativi: "Economy seats are cramped"

Punti positivi: "Plane was clean and a little more roomy than most long distance flights."
Punti negativi: "Entertainment system in my row didn't work correctly. Flight delayed due to weather. On board announcements said Lufthansa would rebook passengers with connecting flights and tell us arrangements as soon as we landed. No sign of Lufthansa reps at arrival gate area and zero directions on where to go. Had to walk miles through Frankfurt airport , go through immigration and security again without any direction one where to find Lufthansa and when finally found Lufthansa service counter it was understaffed with long lines and confusion. By time we learned rebooking, we almost missed rebooked connections. So much for German organizing and efficiency."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Our cabin service was superb Our seats were wonderful"
Punti negativi: "Nothing it was perfect"

Punti negativi: "Troppo freddo"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Service, food, efficiency of staff and departure and arrival"
Punti negativi: "All was better than expected."

Punti positivi: "Nothing"
Punti negativi: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."

Punti positivi: "flight was on time"
Punti negativi: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Flight was fine..."
Punti negativi: "When two passengers got into a brawl over who knows what, it took two hours for the police to come on board and take them off the flight. They should have been removed quickly. Missed connecting flight. Messed my day up big time."

Punti negativi: "professionalist from the whole crew"

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti negativi: "FLight delayed causing connection lost. Had to take another flight to Milan and then drive the car to Genoa."

"Just average"

Punti positivi: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Punti positivi: "The seats were so comfortable"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Comfort"
Punti negativi: "Internet"

Punti positivi: "Nothing"
Punti negativi: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Punti positivi: "Confort and kindness"
Punti negativi: "It was too cold"

Punti negativi: "Flight got cancelled"

Punti positivi: "Friendly crew"
Punti negativi: "Can’t think of anything"

Punti positivi: "Great plane and staff"
Punti negativi: "Delayed"

Punti negativi: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Punti negativi: "Troppo ritardo"

Punti negativi: "There was no wifi on flight"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Punti negativi: "If I knew how to recline my seat earlier. I did try several times"

Punti negativi: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Punti positivi: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Punti positivi: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Punti positivi: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Punti negativi: "tough to sit on a plane for 9.5 hours"

Punti negativi: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Punti positivi: "Friendly staff"
Punti negativi: "Leg room"

Punti positivi: "Comfort was better than on the previous Dash-8. Food was OK."
Punti negativi: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Punti positivi: "Arrived early!"
Punti negativi: "Boarding seemed disorganized."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Entertainment"
Punti negativi: "Food and one bathroom out of service makes an awful flight"

Punti positivi: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Punti negativi: "Nothing"

Punti positivi: "Good information and helpfil boarding."
Punti negativi: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Punti positivi: ".Very much on time with pleasant service."
Punti negativi: "Can nit find much fault fir a short run!"

Punti positivi: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Punti negativi: "Nothing"

Punti negativi: "They stole my money"

Punti negativi: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Punti negativi: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Punti positivi: "Good multi media access and content"

Punti positivi: "Easy Boarding"

Punti positivi: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Timing & efficiency. Good food though only a sandwich."
Punti negativi: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Punti negativi: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Punti positivi: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Punti positivi: "Crew service"
Punti negativi: "Flight delayed."

Punti positivi: "Service"
Punti negativi: "Only one queue for boarding. Flight late on arrival."

Punti positivi: "Flight attendants tried their best given what they had to work with."
Punti negativi: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Punti negativi: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Punti positivi: "Spacious cabins, friendly service"

Punti positivi: "We love the flight all the way"

Punti positivi: "Ho chiesto di essere spostata in quanto troppo vicina ai bambini e sono stata accontentata"
Punti negativi: "7 ore di ritardo, il cibo era veramente pessimo e in atterraggio l ala destra ha avuto un preoccupante flash accompagnato da rumore strano."

Punti positivi: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Punti negativi: "Food was not very good Tasteless and rubbery"

"The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into."

Punti positivi: "This is outrageous how you ask me to rate a flight I couldn’t take to my destination. And you refuse to refund me or even grant me a voucher. How dare you ask me to rate your fucking service?"
Punti negativi: "This is my first time using Fucking Kayak and will be my last time ever because you stole my money and I didn’t get to fly to my destination."

Punti positivi: "The crew was very attentive."
Punti negativi: "The seats are tight and uncomfortable. Emirates and Singapore airlines have much more space in economy class. They also have better food. The worst new development is that you have to pay an additional charge if you want to sit together. That is pretty ridiculous for an international flight AND when you have a small child with you. I can see doing that on Ryan air, but that is pretty low for a Scandinavian airline. Scandinavians have a very strong sense of family."

Punti positivi: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Punti negativi: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."

Punti positivi: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Punti negativi: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."

Punti negativi: "connection information very poor"

Punti positivi: "Friendly crew. Good food. Uneventful flight."
Punti negativi: "Flight was slightly delayed in departure."

Punti positivi: "Left and arrived on time. Crew very efficient. Smooth flight."
Punti negativi: "Everything was great!"

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti positivi: "Crew was amazing. Seat was better then usual."
Punti negativi: "Don’t make us pay for our drinks."

Punti positivi: "Crew pleasant, operations efficient."
Punti negativi: "Main course - chicken and potatoes with tomato sauce- was not very interesting, or very Scandinavian."

Punti positivi: "Smooth take off and landing"
Punti negativi: "Free food for everyone since it was delayed"

Punti negativi: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti positivi: "On time"
Punti negativi: "Charges for everything"

Punti positivi: "Beautiful airport, nice merchandise and merchants.flights on time."
Punti negativi: "In Copenhagen I left my iphone in the bin during security check. Half an hour later i heard my name on P.A. system. The message was muffled and never repeated. I ran in circles trying to retrieve my phone and I got very poor assistance. I had to be deboarded an boarded again and barely made my flight. I was misinformed several times and ran around the airport with my hand luggage like a chicken without a head. Why wasn’t it brought to my gate? They had my info."

Punti positivi: "Newer plane with comfortable seat for coach. I liked the two-four-two seating arrangement. The direct flight to my destination was a plus."
Punti negativi: "Nothing was negative."

Punti positivi: "tutto"

Punti negativi: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"

Punti positivi: "Nice aircraft (A321) and informative ground staff."
Punti negativi: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."

Punti negativi: "If you want to have a different meal than what they offer, you have to contact customer service before hand. I never been on a flight so far, where there wasn’t a vegetarian option. So I was pretty surprised when they just offered beef fajitas. I asked for a vegetarian option only to find out there isn’t none. The flight attendant wasn’t super nice about it either, she just said you have to order it online. But at no point I got an email saying, if you want something different than what we offer, tell us! So that was pretty annoying..."

Punti positivi: "On time good food excellent entertainment clean plane good crew"

Punti positivi: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Punti negativi: "More selection of food, more variety of sandwiches and bread used."

Punti negativi: "my ONLY complaint is that I preordered a VEGETARIAN meal and got a VEGAN meal. NOT a big deal, but they should be aware of the difference."

Punti positivi: "Entertainment great, plane clean and newish. Breakfast way better than most competitors on transatlantic. Fruit salad, hot good sized rolls, yogurt, thick slices of ham n cheese so much better than BA’s downsized granola bar and mini muffin ( that they also serve in the upgraded class!"
Punti negativi: "You really need to either have no legs or be 5’6” or less to fit in the seat without angling sideways. But alas SAS is no worse than the competitors in this department. Crew served meal 2.5 hours into 9 hour flight and about an hour after complimentary drink. My can of Coke was well gone when the mediocre dinner arrived and I got an earful for daring to ask for another one. It finally arrived after dinner with the creditcard machine etc. Yes, it was $4.00. I passed. As the coffee service was in full swing."

Punti negativi: "Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!"

Punti positivi: "2 meals included for a 7 hour flight!"

Punti positivi: "price, water, easy boarding, in time"
Punti negativi: "noise, no snacks"

Punti negativi: "Service was poor and seats were uncomfortable. There were only 4 flight attendants for the entire flight. It took over an hour for our food to be served after we received our drinks. The food was not good at all. The movie options were not the best either. Also, it was so hot during the entire flight especially once we landed and taxied for 30 minutes. I flew SAS to Europe and really enjoyed my flight but this experience makes me never want to fly SAS again!"

Punti positivi: "Very helpful crew. Goes out of the way to be helpful certainly in the transatlantic part of the flights. Entertainment is excellent."
Punti negativi: "Food taste is terrible. They did accommodate us in getting vegetarian diet. However, online means to do this was impossible. Choices were not provided when we tried to do seat selection. In fact the web site gave wrong information that there are no meals offered even for the selection of the transatlantic flights. Toll free number calls were put on hold over an hour without success. Eventually chat worked. In the flight segment within Europe they do not even offer water for free. Charging 3 Euros for a small can of water/soda is a rip off."

Punti positivi: "Went to help desk in Stockholm on arrival to change seats. Earlier flight with better seats at no additional charge was offered and taken. Easy boarding and nice short hop to Oslo."

Punti positivi: "First time using SAS and very pleasant trip"

Punti positivi: "Waited for us when flight showed up late"
Punti negativi: "Cramped cabin"

Punti positivi: "Everything went smoothly. Timely boarding in a very efficient and comfortable process. Really great food and accomodating staffing"

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti positivi: "People food"
Punti negativi: "Seats small"

Punti negativi: "The 70 euro bag check fee"

Punti positivi: "Quality of service and equipment"

Punti positivi: "They came through twice with coffee and tea after meal and snack."
Punti negativi: "Meal trays were left a bit too long."

Punti positivi: "The food was excellent"
Punti negativi: "A glass of wine free of charge would have been a nice addition."

Punti positivi: "Quick, painless boarding process with friendly cabin staff and above average food. Flight was delayed about 15 minutes by a maintenance paperwork (according to the announcement) issue. Not fully booked, so very relaxing atmosphere onboard."
Punti negativi: "Delay"

Punti negativi: "No priority check boarding for business class in Compenhagen"

Punti positivi: "Crew taking care of us was excellent."
Punti negativi: "Food terrible. Our seats in Plus were in bad condition, they move us that also were in bad condition, hey you are paying Plus to have good seats!"

Punti negativi: "Entertainment systems were not working for many of us."

Punti negativi: "No wifi"

Punti positivi: "Nothing honestly"
Punti negativi: "My luggage was lost and SAS staff was the least helpful I've experienced from any airline. In fact, each employee was so uninterested in helping me that I went in a circle of speaking with 3 different representatives before being helped."

Punti positivi: "Everything. The service was great, plane was comfortable and the ride was easy. I will try to only fly SAS from now on"

Punti negativi: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"

Punti negativi: "We were to fly from Bergen to Oslo, and then from Oslo to Stockholm. However, the flight from Bergen to Oslo kept getting delayed, so we were eventually put on a direct flight to Stockholm from Bergen. But for the 5 hour delay, we were given a food 'dinner' coupon that could have only bought a slice a pizza which we felt was extremely poor. Expected a better compensation for the long delay."