Trova voli economici da Firenze per Sud-est asiatico

Punti negativi: "Very uncomfortable seat. A bit rude flight attendant."

Punti positivi: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Punti negativi: "Serve the cold soba for all meals. :) Love it."

Punti negativi: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"

Punti positivi: "The crew was wonderful. Polite and professional. The meals were very good for economy class."
Punti negativi: "The seats felt like there was no padding in the seat. The back was fine."

Punti positivi: "The crew was amazing. They were all very nice to us."

Punti positivi: "The crew"
Punti negativi: "The seats were substantially more cramped than the other flight."

Punti positivi: "Crew was good"
Punti negativi: "The way they board"

Punti positivi: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Punti negativi: "The food was not enough, we felt so hungry before arriving."

Punti negativi: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"

Punti positivi: "The stewardesses were kind and courteous, attending to every need with a smile."
Punti negativi: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"

Punti positivi: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."

Punti positivi: "everything"

Punti positivi: "Smooth boarding and smiley staff."
Punti negativi: "No tv/ intertainment on the plane"

Punti positivi: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Punti negativi: "None."

Punti negativi: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."

Punti positivi: "Staff were amazing."
Punti negativi: "Nothing great experience!"

Punti positivi: "On time. Nice 787 Dreamliner. Very comfortable flight."

Punti positivi: "The food and courteous flight attendants."

Punti positivi: "The crew were helpful and nice. It was comfortable."
Punti negativi: "The food was horrible. The movie selections were quite limited."

Punti positivi: "Very efficient, friendly and helpful staff"
Punti negativi: "Food was gross."

Punti positivi: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Punti negativi: "Internet was more expensive than it should be"

Punti positivi: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Punti negativi: "Nothing to dislike."

Punti positivi: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Punti negativi: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."

Punti negativi: "Not enough space to put my luggages"

Punti positivi: "Good food, seats were comfy enough for a 4.5-hr flight."
Punti negativi: "Better Hollywood options for entertainment."

Punti negativi: "I was pleased with all."

Punti positivi: "short flight ready to get home"
Punti negativi: "n/a"

Punti positivi: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."

Punti positivi: "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."

Punti positivi: "Crew onboard and in Brussels where very nice and efficient."
Punti negativi: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."

Punti positivi: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Punti negativi: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."

Punti positivi: "service from crew"
Punti negativi: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."

Punti positivi: "Food & Entertainment"

Punti negativi: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."

Punti positivi: "I like the courteous and efficient service of the whole crew."
Punti negativi: "I didn't like part of the journey to USA to be run by UNITED."

Punti positivi: "Food, staff, and entertainment."
Punti negativi: "Tight space and the tray was on the dirty side."

Punti positivi: "Food and movies options."
Punti negativi: "Not enough help to put my carry on on the overhead luggage storage."

Punti negativi: "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"

Punti positivi: "The crew was very friendly and attentive. The food was generous and very good"
Punti negativi: "There really wasn't anything I didn't like"

Punti positivi: "Polite attendants"
Punti negativi: "small leg room......"

Punti positivi: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"

Punti negativi: "No foot rest=back pain"

Punti negativi: "Delayed flight an hour and a half"

Punti positivi: "Great service and good food"
Punti negativi: "Nothing felt like they were glad to have me onboard."

Punti positivi: "Service was amazing."
Punti negativi: "Nothing."

Punti positivi: "Attentive crew"
Punti negativi: "Landing was rough and bumpy"

Punti positivi: "Not overcrowded"
Punti negativi: "Short flight, needed to purchase food"

Punti positivi: "The icecream"
Punti negativi: "There was only one choice of meal left when they gave it to me:("

Punti negativi: "Food and entertainment options"

"Swiss!"

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "comfortable seating, friendly helpful crew, good food"
Punti negativi: "sometimes too cold sometimes too warm"

Punti positivi: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Punti negativi: "The whole experience was positive."

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti negativi: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."

Punti positivi: "Very friendly and cooperative crew. Entertainment is well upated with latest media."
Punti negativi: "Nothing"

Punti negativi: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."

Punti positivi: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Punti negativi: "More snacks maybe lackerli"

Punti negativi: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"

Punti negativi: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."

Punti positivi: "The crew was terrific and friendly as I expected."
Punti negativi: "I have no other suggestions here since I'm pleased with the flight and services."

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti negativi: "One hour delay. Last minute change of seats."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Left on time"
Punti negativi: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."

Punti positivi: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Punti negativi: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"

Punti positivi: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Punti negativi: "Two of the flight attrendants in our area were in a bad mood and it showed."

Punti negativi: "The plane was ancient. offer wifi- at least be able to pay for it. charger outlets."

Punti positivi: "Nice crew, lot of space"

Punti positivi: "Good, in-flight entertainment"
Punti negativi: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"

Punti positivi: "The crew , comfort"
Punti negativi: "The long delay on take off (4 hours +) in Zurich"

Punti positivi: "All good, just perfect and friendly crew. Great aircraft (B777)"

Punti positivi: "The crew and flight"
Punti negativi: "No airconditioning while waiting on the shuttle bus to the plane"

Punti positivi: "The crew was very attentive and friendly. For the price the seats where comfortable."

Punti positivi: "The booking to a new flight was seamless."
Punti negativi: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "The attendants were very pleasant and the food delicious"
Punti negativi: "A bit cramped in economy"

Punti positivi: "Special GF meals care on board, friendly staff, good food and drinks"

Punti positivi: "There was water to drink"
Punti negativi: "Plane felt like a 1990 air France flight. Cabin dated. The least amount of room I can remember on a plane. When sitting upright and the person in front reclined, i looked at their head and if I crossed my arms, it would touch the seat in front. Could not pick up pillow that dropped on the floor, could not bend around the seat in front. Very hard to get out to use the toilet. Felt very claustrophobic."

Punti positivi: "Courteous Staff Excellent Service and enough concern for the guests."

Punti positivi: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"

Punti positivi: "Chocolate was good, a bigger piece, or 2 of them would be better"

Punti positivi: "On time, good service, nice crew"
Punti negativi: "Tight space for legs when chair is in flat setting"

Punti positivi: "Very short flight so little to write about."
Punti negativi: "We've got no complaints."

Punti positivi: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Punti negativi: "Only thing that could have been easier is to offer more self check-in options at the airport. Very courteous staff, and wait wasn't extremely long."

Punti negativi: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"

Punti positivi: "Best airline I have ever flown"
Punti negativi: "N/A"

Punti positivi: "Professional polite crew."
Punti negativi: "Seats too SMALL Food not eatable"

Punti negativi: "Major delay"

Punti positivi: "Aircraft clean, staff friendly and efficient"
Punti negativi: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "I liked everything.....the food, boarding, comfortable, the crew. It was excellent! Will fly them again."
Punti negativi: "The movies were the same so coming back there was nothing to watch."

Punti positivi: "The Crew was wonderful."

Punti positivi: "Very little"
Punti negativi: "I paid extra for seat selections and then they did not give me those seats."

Punti positivi: "Food and entertainment"
Punti negativi: "Mobile app wasnt working for me"

Punti negativi: "NA"

Punti positivi: "Enjoyed the food. On demand entertainment. Beverage service."
Punti negativi: "Despite paying for extra leg room I somehow needed more. Not Swiss Airs fault, but I know better for next time."

Punti positivi: "Very polite and helpful crew. Nice selection of movies in-flight"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "A380 with extra legroom is great comfort"
Punti negativi: "Connection at Frankfurt airport very poor We had to run for 15 minutes to get our Singapore flight with no assistance from Lufthansa"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Punti negativi: "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"

Punti positivi: "Good"
Punti negativi: "Confortable seats"

Punti positivi: "everything from the boarding and check-in process to in flight comfort."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "Great"

Punti positivi: "Yes"
Punti negativi: "Better food"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Lufthansa lost my luggage. Still waiting in my hotel."

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "Food could be better"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "The professional, friendly, accommodating, multilingual crew did an outstanding job to ensure all passengers felt comfortable and that their needs were met during the flight."

Punti negativi: "Voli in ritardo"

Punti negativi: "Lufthansa flight from Florence to Frankfurt was 45 mins late, so a large group of passengers had 30 mins to transfer from plane to bus to terminal to security to gate on other side of airport. They offered no assistance other than to say run, which we did the whole way. When we reached the gate less than 5 minutes after scheduled takeoff they said flight was closed and next flight was 18 hours later. Not one passenger successfully made the transfer. It took over 2 hours to get hotel and food vouchers, and we were forced to stay in airport Holiday Inn with now sweaty clothes and no luggage. Everyone was furious, and the entire incident could have been easily avoided in many ways, including by delaying the flight 5 mins or by providing passenger transportation at any point in the 30 minute transfer from the Lufthansa A arrival gate and the Lufthansa Z departure gate."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Loved the food, the comfort of the seat/plane and entertainment. Timing of meal service was perfect and overall seemed far less rushed and chaotic compared to emirates business class."
Punti negativi: "Some staff were a bit hit and miss. Mostly nice but some were not. I was clearly having trouble getting my seat converted to its bed and 3 flight attendants walked passed me and didn’t help even though they noticed I was. A portion of leather covering under the tv where I feet went was hanging off when I boarded and but on with masking tape. Took the elegance away. It’s funny they use the old fit our A380 but such a long flight."

Punti negativi: "Long delay in taking off. Terrible food."

Punti positivi: "Loved the flight. Definitely better than Swiss which is what we flew in."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Safe trip. Announcer had a radio voice."
Punti negativi: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."

Punti negativi: "Troppo freddo"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "The food was very good"
Punti negativi: "Nothing"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti negativi: "The seats are too close. When reclined it's not possible to get out."

Punti positivi: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Punti negativi: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"

Punti negativi: "Flight was delete and nobody assist during transfer to next flight"

Punti negativi: "Movie selection was lacking, stewardess on one leg of the trip was hard to understand"

Punti negativi: "FLight delayed causing connection lost. Had to take another flight to Milan and then drive the car to Genoa."

Punti negativi: "Flight from Milan delayed of 1 h . Missed connection have been rebooked to a new flight with crappy seat"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Salimos a tiempo . El business es muy confortable"
Punti negativi: "La comida horrible . No se limpian los baños"

Punti positivi: "Very nice airplane and pleasant crew"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti negativi: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Punti negativi: "When its rain we shouldn’t walk to the air plain"

Punti negativi: "Still don’t have my luggage yet"

Punti negativi: "Time"

Punti positivi: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Punti negativi: "Flight was delayed, had to run to my next connection flight."

Punti positivi: "The crew were excellent and seats were comfy."
Punti negativi: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Punti negativi: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Punti positivi: "Yes"
Punti negativi: "Everything was good"

Punti negativi: "I congratulate the KLM crew!"

Punti negativi: "The KLM crew are always great serving and treating you. Well above many other airlines."

Punti positivi: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Punti negativi: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Punti negativi: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Punti positivi: "Friendly crew, upgraded seat was worthwhile"
Punti negativi: "More snacks in between meals,"

Punti positivi: "Seat was good"
Punti negativi: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Punti negativi: "Troppo ritardo"

Punti positivi: "Seat comfortable"
Punti negativi: "Flight was delayed and overhead bin space was very small"

Punti positivi: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Punti negativi: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Punti negativi: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti negativi: "Flight cancelled"

Punti positivi: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Punti negativi: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Punti positivi: "Helpful and kind crew"
Punti negativi: "I wish there was WiFi"

Punti negativi: "Long haul flight made pleasant by KLM"

Punti negativi: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Punti positivi: "All good"

Punti positivi: "Entertainment options."
Punti negativi: "Service was poor, seat did not recline, and the food was terrible."

Punti positivi: "Everything is alright"

Punti positivi: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Punti negativi: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Punti negativi: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Punti positivi: "Employees were very friendly"
Punti negativi: "The seats were very small"

Punti positivi: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Punti positivi: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Punti negativi: "Boarding was chaotic and congested with not much information or order."

Punti positivi: "Efficient crew"
Punti negativi: "Long, slow line at check in. Not many new movies or tv shows"

Punti positivi: "Snooth and efficiënt with a KLM service"
Punti negativi: "No entertainment"

Punti positivi: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Punti negativi: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Punti positivi: "Great on board service from a very professional crew."
Punti negativi: "Can't think of a thing."

Punti positivi: "Able to fly direct to ansterdam"
Punti negativi: "Have to lay over on the way back. More expensive than other airlines."

Punti positivi: "The leg room, was surprisingly roomy"
Punti negativi: "The food and that there was no entertainment."

Punti positivi: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Punti negativi: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Friendly staff"
Punti negativi: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Punti positivi: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Punti negativi: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Punti positivi: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Punti negativi: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Punti positivi: "Helpful and smiling cabin crew."

Punti positivi: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Punti negativi: "Old A330, entertainment system is very tired of this world"

Punti negativi: "They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either"

Punti negativi: "Leg space and crews attitude"

Punti negativi: "Aeroflot has failed the connection which is why my flight to CEK was missed by few minutes and it caused me to miss an important meeting at my final destination. UNACCEPTABLE"

Punti positivi: "I didn't like anything flying with aeroflot plus I didn't received my surfboard case with all my clothes in , I came to a vacation with no bikinis no surfboard no clothes no underwear. Will never fly with you again"

Punti positivi: "The crew was generally ok. Although the flight attendants didn’t make a final pass to collect trash before we started to land. I had to hold trash on my lap for probably 45 minutes."
Punti negativi: "Aeroflot’s food is terrible. Period."

Punti positivi: "Crew was very helpful and friendly."
Punti negativi: "Seats were an avarage, leg space too small. Food - I've ordered kosher food - was not so tasty, as it takes place at European destinations. In fact, not tasty.AND FINALLY, WHY IT IS ALWAYS SO HOT AT AIRFLOT FLIGHTS??? CONTINIOUS SWETTING."

Punti positivi: "Customer service as usual very poor."
Punti negativi: "Sometimes smile at least and pay attention to passengers."

Punti positivi: "Service"
Punti negativi: "I always book ticket with you guys and I went on the Web to my phone to book a flight ticket for my friend and automatically you guys book it under my name and a contact immediately just fly and they said that they cannot change it and meet me by another flight ticket which I did not even request to"

Punti negativi: "Ok"

Punti positivi: "Flight was smooth and on time. Food was tasty and plentiful. Amenities were clean."

Punti positivi: "Crew, and food was great"
Punti negativi: "Delayed toooooo long"

Punti positivi: "Il personale molto gentile"

Punti positivi: "Boarding was smooth"
Punti negativi: "I missed an earlier connecting flight and was placed on a later flight at a window seat with the most uncomfortable seating. I sat there for the entire flight with pain from how hard the seat felt. Also, the drinks and refreshment was severely lacking. The wait time between drinks and meals was too long. I found it odd that they didn’t serve drinks with food either"

Punti positivi: "quiet cozy welcoming resort."

Punti negativi: "Non arrivare bagaglio.. giorno dopo dovuto chiamare io a Mosca per sapere del bagaglio..perché Bologna non sapere niente.... e dovuto ritornare a prendere con ulteriori spese per viaggio Bologna e ritorno.."

Punti positivi: "Comfort in aereo"
Punti negativi: "Camminare 40 minuti pulman per sbarco da volo Minsk.. Mosca.."

Punti positivi: "all good"
Punti negativi: "luguages missed connexion"

Punti positivi: "Sedute piccole e molto scomode"

Punti positivi: "Sedute molto comode, cibo molto buono"

Punti positivi: "Not much Seems ordinary"
Punti negativi: "Pushy and impolite passengers Checkin service needs TLC, poor"

Punti negativi: "Felt like small chairs. Big guy set near me, we didnt have place for the hands."

Punti positivi: "Nothing"
Punti negativi: "Aeroflot were extremely strict about the FANID and I remain stuck in Tallinn with no suggestion to provide any compensation or refubd"

Punti positivi: "The crew was always pleasant and helpful."
Punti negativi: "There wasn’t the ability to control overhead airflow stream which made for a long, humid and dreadfully sweaty fight. The food was unpalatable."

Punti positivi: "Plane handled takeoff, turbulence and landing incredibly well. Entertainment system was great. I was worried about my bag as I was coming from a connection from Sochi, but my bag went all the way without my having to retrieve and re-check it in."
Punti negativi: "Special ordered the "Russian" meal. Absolutely delicious, but I had no idea what I ate."

Punti negativi: "Very rude staff checking in the bags. My bag got lost, so here I am in Romania, on vacation without any clothes and toiletries."

Punti positivi: "Service and hospitality"

Punti positivi: "OK entertainment systems, professional crew"
Punti negativi: "Next flight I'm gonna pay extra for extra leg room, felt like a tuna fish in a fish can"

Punti negativi: "My flight got cancelled. We waited 2 hours inside of the plane and waited on a line at the register for another 5 hours. Horrible service from the airline. I was not willing to fly with them anymore."

Punti positivi: "Nulla"
Punti negativi: "Famiglia composta da Babbo e Mamma e bambina di 3 anni, ritardo di 3 ore alla partenza e 12 allo scalo di Mosca. Ci è stato detto in Giappone che ci avrebbero dato un hotel per la notte a Mosca (un diritto per ritardi oltre le 6 ore) e dunque imbarchiamo il passeggino della bambina, arrivati a Mosca di albergo neanche l’ombra. Chiedermo immediatamente il rimborso!"

Punti positivi: "Pilots did a great job. High class professionals like always"
Punti negativi: "Service could be much faster and more customer oriented. Food: menu was advertised but for those who was sitting in the last raws they never gave a choice. Seats were dirty and old, entertaining unit was very old and it was very hard to use it in the screen or remote control. Seats were too close to each other and it was hard to relax during the long flight"

Punti positivi: "Seats were comfortable. Enjoyed the extra amenities in the pouch."
Punti negativi: "Food. Not enough international movies."

Punti negativi: "I had to take a bus from the terminal to the plane. It was terrible. The weather was bad, and it was not well organized. The rest was fine."

Punti positivi: "Nothing"
Punti negativi: "The Airport hotel looks more like a jail. Why ccant they give decent accommodations?"

Punti positivi: "The crew doesn't want to speak in English. That's a shame seriously..."
Punti negativi: "The airport and the way that they Embark the plane.!"

Punti positivi: "Better than the average US Airlines that I have traveled on. They crew were great and very efficient! Pleasantly suprised and will use them again. Suprised about having two hot meals of lunch and dinner about 5 hours apart from each other. Good above average"
Punti negativi: "Crew! Entertainment! Dozens of movies to choose from"

Punti negativi: "Deleys"

Punti positivi: "Price, punctuality"
Punti negativi: "Boarding gates at Moscow are ridiculous, and no priority boarding for biz or SkyTeam"

Punti positivi: "Price, punctuality, comfort on board (new business seat on A777)."

Punti positivi: "Punctuality."
Punti negativi: "Old fashioned business class on this A330, no full recline, entertainment not working, price similar to European competitors. Luggage arrived 2 days later."

Punti negativi: "No priority lane for boarding."

Punti negativi: "They did not have any entertainment and nor kids welcome package etc. Overall, the flight was horrible. Attendants were acting very tired and nervous, and at one point shouted at my kids. This is my last flight with Aeroflot."

Punti positivi: "The only direct flight between Moscow and Washington"
Punti negativi: "The flight was late, the menus had no relation to actually available food, some of the passengers were obnoxious drunks and crew didn't want to restrain them even after repeated complaints of harassment. Not the first time either, so this is a recurrent problem. On the other hand, if luck is with you, you may get few unusually nice flying companions or enjoy some offbeat movies."

Punti negativi: "A delay in the first flight caused us to lose our continued flight to Phuket and were stuck in Moscow 24 hours"

Punti positivi: "Comfort, staff, prezzo, breve attesa tra i voli"
Punti negativi: "Imbarco senza priority lane, sia per Skyteam priority, sia per business class."

Punti positivi: "Comfort, staff, prezzo"
Punti negativi: "Imbarco senza priority lane, sia per Skyteam priority, sia per business class. Viene offerto sistema di intrattenimento portatile invece che fisso."

Punti positivi: "the service was good"
Punti negativi: "my seat [31 D ] was very narrow & unconfortable otherwise all good"

Punti negativi: "Aeroflot lost 3!!!!!! pieces of our luggage. Still cannot locate one of the pieces. Ridiculous!"

Punti positivi: "Good crew. Good airplane."
Punti negativi: "Poor lunch."

Punti positivi: "It was quite comfortable and pleasant, will fly again for sure."
Punti negativi: "Food can be improved. Other then that, all was fine."