Punti negativi: "Very well executed."
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti negativi: "Swiss air returned my bagage damaged and there is no way to report it!"
Punti positivi: "Entertainment was great, excellent movie selections, and games."
Punti positivi: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Punti positivi: "Excellent"
Punti negativi: "crew at the gate."
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti negativi: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."
Punti negativi: "The HVAC system was apparently defective and passengers in the mid-section of the plane, myself included, were bundled up in winter jackets and blankets."
Punti positivi: "The crew was excellent, the food was very good as well as the entertainment"
Punti positivi: "Baggage out fast Separate bus for 1st and business"
Punti negativi: "Cabin was cold Seat not as comfortable as other business classes"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "Check in agent was extremely helpful in expediting both me and my bags after a late check-in. Flight attendants very friendly and helpful, food excellent. If Swiss Air flew everywhere I need to go, I would fly them every time!"
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"
Punti positivi: "A good airline and a good flight. Lots of entertainment options."
Punti negativi: "Zurich is a confusing Airport, where signs are not obvious, and the queues are poorly formed. They should improve that for sure."
Punti negativi: "I had paid a little extra to have a seat in the back of the plane going to Greece and returning also. I was under the assumption the extra charge would give me a seat with only one extra person next to me. On both flights to and from JFK I was seated in a row with 3 seats and not the last row as promised. Just wondering if a refund for the extra charge would be possible."
Punti positivi: "Everything! The cleanest aircraft I have ever been on, excellent crew, amazing breakfast!"
Punti negativi: "Nothing, everything was superb"
Punti positivi: "Crew members were polite and efficient. Entertainment system kept us engaged for our 12 hour trip."
Punti negativi: "Horrible boarding and check-in. I fly internationally for business. This by far and away was the worst experience ever. There were 2 parts to our travels. Flight from Dusseldorf to Zurich, then Zurich to Los Angeles. in Dusseldorf, SWISS oversold the plane by 25 passengers. It was unbelievable, SWISS was randomly determining who would not fly and miss their other connecting flights in Zurich. It was by shear luck that we were able to keep our original reservation. SWISS needs to realize that this type of problem is serious. I can't imagine every flying SWISS again."
Punti positivi: "Chocolate Mövenpik ice cream"
Punti positivi: "The breakfast quiche was a pleasant surprise. Crew was very welcoming and professional."
Punti negativi: "I was surprised to be charged for 1 piece of checked baggage. I was never informed I would be required to pay for 1 piece of checked baggage. I would have paid ahead of time, had I known. I tried to check-in online but was denied access to my ticket because Swiss Air thought I might be a robot. I kept following instructions for positive access but after about 10 attempts I quit. Very irritating!"
Punti positivi: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Punti negativi: "nothing"
Punti positivi: "Food and crew were great, very friendly and perfect with timing of serving meals"
Punti negativi: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "I love Swiss Airlines, would definitely book with them in the future"
Punti positivi: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Punti negativi: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Punti positivi: "I loved Swiss flights.. its staff and in flight expereince"
Punti negativi: "No seat entertainment."
Punti positivi: "The service was great, the staff was very friendly and helpful"
Punti negativi: "The business seats that we booked were normal economy plus seats with no one in the middle seat. The whole idea of booking a business class ticket is the extra comfort that comes with the lay flat seat or at absolute minimum on smaller planes the wider more comfortable seat. Neither of those were present on this flight. Calling this a business class is a rip off."
Punti positivi: "Legroom is too little"
Punti negativi: "This plane was better."
Punti negativi: "I could not obtain a refund."
Punti positivi: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Punti positivi: "flight was on time"
Punti negativi: "insufficient AC during boarding endlessly screaming baby"
Punti positivi: "They served food! I have been on competitor flights that were twice as long and would have had to pay for every single beverage or food. In Swiss on a 50 minutes flight I got a complimentary chocolate, a crossaint and beverage service. Amazing. The crew also has been very helpful and friendly."
Punti negativi: "Landing in Zürich has been the bumpiest landing I have ever had. I believe that is due to the location and weather conditions but felt like the pilots also did not exactly react the way it should have been."
Punti positivi: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Punti negativi: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."
Punti positivi: "The flight had a delay but managed to (partially) make up for it."
Punti negativi: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Punti positivi: "The crew on board was kind and polite when they had to deliver bad news"
Punti negativi: "2 hour delay due to a morning delay at Barcelona, although that seemed odd. The delay was known early that morning. Flight from Barcelona to Zurich doesn't take long. Seems they could have rerouted, or at least sent an email or some notification. Also, the boarding staff at Zurich is rude and random about whom they let onboard with larger luggage or not. They held some people but not others. Middle seats have metal polls, making legroom awkward."
Punti negativi: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Punti positivi: "I don't think I'd ever experienced such a friendly and empathetic crew."
Punti negativi: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."
Punti negativi: "Major delay"
Punti positivi: "Business class was full so I could not get an upgrade. There were only 4 lavatories for economy. One of those was broken and there was no water in any of the 3 remaining ones. The crew had no water either and they could not make tea or coffee."
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Punti positivi: "crew was great. Food was excellent. Bathrooms in good shape."
Punti negativi: "No internet. Very slim choices for entertainment."
Punti negativi: "the flight late and i was missing the conection flight to Israel :("
Punti positivi: "the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)"
Punti negativi: "the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time"
Punti positivi: "The crew was amazing and took measures to make the flight Covid safe"
Punti negativi: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Punti negativi: "Flight going out cramped seats, going back much bigger space and USB ports. Cabin crew weren’t very cheerful"
Punti positivi: "I didn’t like anything"
Punti negativi: "The female FA gave me an attitude when I asked about moving to a window seat"
Punti positivi: "Older aircraft; no charging or internet. However, I was able to stretch out and sleep due to the aircraft not being full. The crew was great!"
Punti negativi: "The flight was very late to take off. The aircraft could be improved with charging outlets for smartphones/computers, and Internet. I was offered food and beverage, without knowing these were not free. For the cost, the size and quality was poor."
Punti positivi: "Nice crew."
Punti positivi: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Punti negativi: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Punti negativi: "These jerks delayed our flight because our plane was late in arriving. Fine. They give us zero information on what’s going on as we stand in line forever. Then they load us onto the jet and apologize for the delay. Then the jerks announced a new delay. This time a flight in Palermo had technical difficulties, so we would take on their passengers. After another hour sitting in this tin can and our own flight passengers now missing there connections due to this double delay the pilot announced he has no clue what’s going on. He hasn’t heard from the company!!! The passengers were mad! Another time elapsed. Captain says we can’t wait. Let’s go. Now half of us missed our connections!! Air Malta I have a message to you. Clean up your unprofessional act. I get it that a flight had delays but then you did the same thing to us!! I’m pissed at your holier than thou attitude. You were 100% unprofessional."
Punti positivi: "Flight was perfect and on time. Seating comfortable."
Punti negativi: "No free snacks but available upon payment. But not cheap."
Punti positivi: "All was good"
Punti positivi: "Prompt boarding"
Punti negativi: "No complementary drink or snack"
Punti positivi: "Bad seats, too small"
Punti negativi: "3 hours late taking off"
Punti positivi: "fabulous flight and crew"
Punti negativi: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"
Punti negativi: "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."
Punti positivi: "Crew were ok. But flight was delayed and cabin was very warm."
Punti negativi: "If airline informs of delays, cooler cabins"
Punti positivi: "Boarding process was smooth and the flight was on time."
Punti negativi: "LONG lines to check bags at the Malta airport. Limited leg room on the plane. Checking bags is expensive."
Punti positivi: "It was only an hour and a half from Rome"
Punti negativi: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."
Punti positivi: "On time , comfortable seats , nice staff"
Punti negativi: "Nothing"
Punti positivi: "OK"
Punti negativi: "Flight delayed by 45 mins"
Punti positivi: "It was a cheap budget flight which gets you from A to B with no frills !"
Punti negativi: "The check in was sooo long both at Southend & Catania very disorganised & no consistency I got charged twice for one large suit case with 5 people travelling in our party the person on the next check in desk didn't get charged at all !!!"
Punti positivi: "Good service throughout"
Punti positivi: "Flight attendants"
Punti negativi: "Food was awful"
Punti positivi: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Punti positivi: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Punti negativi: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."
Punti positivi: "Nothing"
Punti negativi: "Long delay. Flight was due at 1820. Arroved in milam hotel at 0030"
Punti positivi: "The crew were nice."
Punti negativi: "An hour delay, a cheap sandwich and no entertainment."
Punti positivi: "nothing"
Punti negativi: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"
Punti positivi: "I got to where I needed to go."
Punti negativi: "Herded on to overcrowded buses to and from tarmac. Seats horrible. No worth the trip to Malta. Go somewhere else"
Punti positivi: "The security process at the airport was the best and fastest I have had. Flight was however delayed. But flight was short and enjoyable."
Punti negativi: "The delay of the flight could have been handled better. We were not advised why it was late or anything. But overall experience was good. Thanks"
Punti positivi: "The flight itself was fine. We have taken this flight several times and have never had any major issues. Seattle has improved its arrivals hall, so clearing immigration and customs is much quicker than it used to be."
Punti negativi: "Navigating Heathrow when changing terminals is horrid. I have no idea why they make you go through security again when you never leave a secure area. Always allow at least 2+ hours for a transfer. When boarding this flight usually does not have a gate. It is necessary to take a. Is to the plane and walk up the stairs, which seems like unnecessary delays."
Punti positivi: "The short flight."
Punti negativi: "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."
Punti positivi: "Fast, easy, and comfortable flight, with a friendly crew."
Punti negativi: "For this flight, the line of people to board stretched outside of the gate- it was not possible to wait inside the gate. Once we were checked in we had to shove our way onto an overcrowded bus for transport from the gate to the plane. More buses are needed when ferrying people by bus from the gate to the plane, in general (not just on this flight)."
Punti positivi: "Quick and easy boarding"
Punti negativi: "Food and no entertainment, crew was not consequent with safety rules."
Punti positivi: "Tea and coffee should be included not you have to buy it!"
Punti positivi: "Comfortable flight. Polite and friendly team."
Punti positivi: "We thank Airmalta's Mr. Godwin Grech for his great hospitality and courtesy during the flight."
Punti positivi: "1. The Flights Attendents we unfriendly and inpatient."
Punti negativi: "1-No entertainment 2-No wifi 3-Seats extremely close 4-Food awful, sandwich was soggy 5- Only water is complimentary 6-No frequent flier of US airlines for frequent flier points 7-Lost bag due to the tag being ripped off"
Punti negativi: "Worst leg room ever. I am 6'2" and had to sit sideways due to my knees jammed into the seat infront of me"
Punti positivi: "Boarding was easy, check in online to save time and get a better seat"
Punti negativi: "No entertainment and seats are small"
Punti positivi: "The staff were friendly and helpful. I wwas provided with a snack and a drink which was nice too."
Punti negativi: "There is little that I can think of which I disliked about this flight to London, I would use Air Malta again"
Punti negativi: "Most limited legroom ever."
Punti positivi: "Relatively on time. Friendly crew."
Punti negativi: "Only had a bar of soap for the bathroom for everyone to use. Didn't seem very hygienic."
Punti positivi: "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."
Punti positivi: "The friendly staff at check in and at the boarding gate."
Punti negativi: "The food it far from satisfactory."
Punti positivi: "Even though the airplane was packed, I didn't feel crowded."
Punti negativi: "There was no power outlet to recharge the phone and no entertainment."
Punti positivi: "I had a row to myself and it was a pleasant and uneventful flight."
Punti negativi: "The sandwiches looked cold and tasteless."
Punti positivi: "The crew were uplifting and ready to serve. Genuine smiles and greetings. Take off & landing were very smooth. The aircraft I was in did the job well."
Punti negativi: "The seats are crammed with each other. I feel sorry for the big guy next me. He couldn't even move. The check in was not smooth and we have to wait a couple of times. No greetings,no smiles. Overall experience is just ok."
Punti positivi: "On time. Crew is very friendly. Smooth."
Punti positivi: "Sedili comodi, personale gentile"
Punti negativi: "All' imbarco si è perso tempo perché i passeggeri non riuscivano a infilare tutte le valigie nelle cappelliere"
Punti positivi: "All was just great and on time"
On a 9 hr flight the entertainment kept having issues and not working for most of the flight. The food was worse than usual. It was a pretty awful flight.
Punti positivi: "Great customer service!"
Punti negativi: "NA"
Punti positivi: "The price is affordable"
Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"
Punti positivi: "Left us alone a lot and also not a lot of brainless babbling over the pa. Very nice change from most airlines"
Punti negativi: "The Kayak website sucks"
Punti positivi: "Personale cordiale e disponibile."
Punti positivi: "Crew was great and very friendly, and helpful. Was in Business class so not much to complain about, although the headphones were not working properly."
Punti negativi: "The boarding area in Lisbon is very congested and disorganized."
Punti negativi: "Waiting in many lines, waiting on and taking bus to plane on tarmac, climbing stairs with luggage in hot sun."
Punti positivi: "Food and price"
Punti negativi: "On time departure"
Punti positivi: "Crew was nice."
Punti negativi: "My family wasn't given a choice on the meal they were given which was hard because most of them don't eat fish (it was codfish). One of the flights was delayed 2 hrs & then didn't take off for 40 mins after the two hours because boarding wasn't started til 10 mins before it was scheduled to takeoff"
Punti negativi: "The early morning fight was delayed, and I appreciated that TAP notified me ahead of time. However, TAP did not communicate that despite the 2 hour delay, we were required to be at the airport checkin as if the flight was never delayed - and agent dismissed us as late. Only begging got us on flight."
Punti positivi: "Flight was on time, crew friendly on airport and flight. Plane was clean and sits were ok."
Punti negativi: "The food could have been better."
Punti negativi: "Wait time on buses from-to airplane to terminal was long."
Punti positivi: "Space in the cabin"
Punti negativi: "Language included"
Punti positivi: "Nothing stood out. Legroom was ok."
Punti negativi: "Boarding was confusing and poorly managed."
Punti negativi: "TAP was late getting the first flight out, offered almost no help and almost left 22 people stranded in Portugal and tried to get us to pay for a new flight at our own expense. Customer service was terrible. Multiple people in line said they had been stranded in Portugal by TAP airlines before."
Punti positivi: "Crew was superb!! Very attentive and extremely willing to help people when called upon."
Punti negativi: "Aircraft entertainment screens were not working at all at a lot of seats. Airbus 330-300 was dated and the cabin amenities were in disrepair. But overall the flight satisfied everything that was needed!"
Punti negativi: "The headphone situation was confusing and no charging ports Fairly comfortable for an older plane"
Punti negativi: "Not missing our connecting flight because if flight / airport delays."
Punti positivi: "Very efficient and competent crew. Very much like the A330 plane."
Punti negativi: "On our flight from Lisbon to Paris Orly the baggage took two hours become it was delivered. We were later told the baggage crew forgot some of the bags."
Punti negativi: "Left late, arrived late, missed my connection"
Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"
Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"
Punti positivi: "nice people and cordial staff"
Punti negativi: "cold night in Vienna, pre-boarded then waiting on the bus for 15 min (with doors open) before driven to the plane. then again landing in Lisbon, off the plane then bused to the terminal. slow"
Punti positivi: "I would def use this airline again."
Punti negativi: "The only issue was they’re weren’t any outlets to charge your phone or laptop"
Punti positivi: "The crew and passengers were in a great mood on a Saturday night flight feom Orly to LIS"
Punti negativi: "There were papers and debris from previous flight still on the floor. Clearly they did not vacuum. If yoy want piece and quiet, this is not thw late flight for you."
Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."
Punti positivi: "Prompt and courteous"
Punti negativi: "Not enough leg room, just not enough space al the way around to be comfortable."
Punti positivi: "Food was of good quality."
Punti negativi: "Boarding was slow. A group of very rowdy passengers who showed zero consideration for their fellow passengers and whom the crew did little or nothing to restrain, other than confiscating a bottle of alcohol they carried on board."
Punti negativi: "Book wheelchair assistance for flight, all went well. At destination Lisbon, no wheelchair no assistance very poor service."
Punti negativi: "The 2 hour delay!"
Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."
Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."
Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"
Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."
Punti positivi: "The hotel and accommodation were prepared, as we delay the connection flight to Miami because of the bad weather. BUT NOBODY GAVE US A CALMING INFORMATION ABOUT THAT 3 HOURS LONG TIME. WE WERE FORCED REMAIN IN THE CABIN 70 MINUTES AFTER LANDING!!!"
Punti negativi: "The charged an extra cost for normal luggages, however it was free while booking. Istvan Sas U3MNSD and Iren SasneHarazin U4812T PLEASE GIVE OUR MONEY BACK! OTHERWISE WE CLAIM FOR COMPENSATION BY LAW."
Punti negativi: "40euro checked bag fee on an international itinerary was an unpleasant surprise. They were quite disorganized; our airport-printed boarding passes wouldn't scan at the gate, they didn't have a jet-way ready upon arrival in Lisbon ..."
Punti positivi: "Our flight was late, so we missed our connecting flight to Barcelona, but TAP had already rebooked us on a different flight and had boarding passes all printed out. Good Job."
Punti positivi: "Getting through customs at Lisbon airport is a nightmare. It takes a full hour standing in line among a hoard of other arrivees before passports are checked."
Punti positivi: "The Magnum ice cream was a great touch."
Punti negativi: "We thought that $35 per bag is a bit too much when other airlines are $25."
Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"
Punti positivi: "Sicurezza volo, disponibilità assistenza."
Punti positivi: "Cute meal already waiting for us at the seat when boarded"
Punti positivi: "Fast boarding. TAP crew was nice as always."
Punti negativi: "Cabin was freezing cold, all 8 hours. There seems to be no balance for the cabin's temperature in these long flights. Make sure you have a jacket and a blanket."
Punti negativi: "Flight Washington late."
Punti positivi: "I did like the crew and food were great!"
Punti negativi: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"
Punti positivi: "Seats were big and comfortable with lots of leg room."
Punti negativi: "No entertainment on first 3 hr intra-Europe flight. Food was not good."
Punti negativi: "Flight left without us"
Punti positivi: "Overall flight was great and crew very polite"
Punti negativi: "I have nothing to complain about it!"
Punti positivi: "The staff was very nice. Only bad incident was the misinformation on getting the D Tax. We went early to the airport to do it but could not get it because of erroneous information form the check in agent."
Punti negativi: "When we checked our bags the check in agent did not let us take out bags after getting the boarding pass so we could get the D Tax refund at Customs. She said it was not necessary. She was wrong. French customs wanted to see the merchandise which we no longer had. When we complained at TAP we were told do it in Lisbon. Again in Lisbon we could not get the D tax because that custom agent wanted to see the merchandise which was being transferred to our Lisbon - Newark flight. We loss refunds of over $400. This problem ruined a perfect trip."
Punti positivi: "Price"
Punti negativi: "The boarding was very slow and to seat to small for me."
Punti positivi: "It was a very nice, standard flight. Nothing remarkable good or bad."
Punti positivi: "The was not confortable"
Punti negativi: "Having more entertaiment"
Punti positivi: "On time"
Punti negativi: "Seats and legroom"
Punti negativi: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
Punti negativi: "Baggage claim was nearly one hour long"
Punti negativi: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
Punti negativi: "Not even water is offered to people"
Punti positivi: "Seats and plane looked a little bit run-down definitely on the lower budget of airline brands."
Punti positivi: "Quick and convenient"
Punti negativi: "Delays are always an issue"
Punti negativi: "L´apertura della porta dietro per il ritorno sarebbe stato meglio"
Punti negativi: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"
Punti positivi: "They changed the flight schedule and i asked them for refund and i did not get my money back"
Punti negativi: "Delay..."
Punti positivi: "Everything was fine"
Punti negativi: "No problems"
Punti positivi: "Not full flight"
Punti negativi: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
Punti positivi: "We departed on time It was cheap to check a bag"
Punti negativi: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"
Punti positivi: "The flight was on time."
Punti negativi: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
Punti positivi: "The crew were very nice"
Punti negativi: "Uncomfortable, no entertainment, have to pay for everything, arrived late, bathroom smelled like pee"
Punti positivi: "All went well with no interference."
Punti negativi: "Free tea & coffee would be ideal"
Punti positivi: "The crew was personable. Flight was on time."
Punti negativi: "Transavia delayed 1:30h the flight."
Punti negativi: "Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart)."
Punti positivi: "Everyone was happy trip went great price aircraft clean crew nice!"
Punti positivi: "very nice crew"
Punti negativi: "no pre-checkin on my return flight"
Punti positivi: "Cheap ticket"
Punti negativi: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."
Punti positivi: "great crew and exellent service"
Punti positivi: "Cheap. Gets you from one stop to the next."
Punti negativi: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."
Punti positivi: "Plane comfort was normal to good."
Punti negativi: "Boarding staff at Orly was disgustingly rude."
Punti negativi: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
Punti positivi: "That I could finally land in Madrid, actually a quick flight!"
Punti negativi: "The delay in the flight, a mess at the time of boarding the plane, just terrible!"
Punti negativi: "1 hour delay."
Punti positivi: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Punti negativi: "Nothing not to like."
Punti negativi: "Nacing."
Punti positivi: "Overall good experience. Simple flight. Staff at ORY we’re noce and helpful (I had read negative reviews on them. None of them proven right in this flight)."
Punti negativi: "Despite hold baggage was within allowed measures, it was sent as checked baggage (for free). But, to be fair, they do warn you in advance about this."
Punti positivi: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Punti negativi: "See above"
Punti positivi: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
Punti negativi: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."
Punti positivi: "Gets the job done. Quick flight, well managed. Crew members were nice."
Punti negativi: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
Punti negativi: "I did'' that we have to pay for have water to drink !"
Punti negativi: "water is not complimentary"
Punti negativi: "Poor attitude from ground service at the boarding gate"
Punti positivi: "Quick boarding comfortable"
Punti negativi: "Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible"
Punti positivi: "Cheap"
Punti negativi: "Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again."
Punti positivi: "Staff in the plane and food options"
Punti negativi: "The major slowness and inefficiency to board and the major delays. Trapped in te plane when they would clearly know that the destination airport would not receive the plane late because of the airport space limitations."
Punti positivi: "Lines and delays and shuttles and more delays."
Punti positivi: "The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them."
Punti negativi: "The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about."
Punti positivi: "EAsy boarding, staff, comfort, cleanliness, everything."
Punti negativi: "Everything was good."
Punti positivi: "The crew was very nice and professional. They sat me in the last roll on the left with 2 seats. I could not recline the seat and I had to travel sitting up right all the way from Spain to Brazil. Horrible!"
Punti negativi: "They should have offered the empty seats to the passenger as soon the plane closed to take off."
Punti positivi: "personale ok, svago ok"
Punti negativi: "distanza tra i sedili, comfort"
Punti positivi: "personale ok, sedili troppo vicini e scomodi"
Punti negativi: "aumentare lo spazio tra i sedili"
Punti positivi: "Nice crew, flight landed on time"
Punti negativi: "Temperature was very hot and embarking procedure took a while to be completed"
Punti positivi: "Friendly crew"
Punti positivi: "Flight wa smooth, little to no turbulence."
Punti negativi: "No notice of the delay. There were several adecúate attendants and one needs to be taken out of her misery. What an awful negative and rude person, I feel sad for her. The others were ok."
Punti positivi: "Crew was great"
Punti negativi: "The plane had a technical difficulty with the emergency exit making us feel so uncomfortable and nervous we left the aircraft and had to buy tickets to another flight later"
Punti positivi: "2 per row so no middle seats"
Punti negativi: "charged me 2x what they would have online for a checked bag 60 euros which i thought was egregious. they were late & no beverages"
Punti negativi: "There were no healthy options available to eat on this flight."
Punti negativi: "La puntualità"
Punti positivi: "got it on time...even shorter than planned."
Punti negativi: "1. why leave the tv screens open all night when people sleep and want darkness? 2. too many bags on board and not in the trunk. 3. not enough blankets."
Punti negativi: "The boarding is very bad, you can not board 400 people in 15 minutes, the result will be, you will arrive one hour late! Also, Why the crew wear gloves when pick up left overs but not when serving the food? Really the crew training, it is very poor to sat the least. Arlindo."
Punti positivi: "The flight went out in time, and the suitcases arrived quickly"
Punti negativi: "The plane was very crowded"
Punti positivi: "Excessively hot. You sweat entire time"
Punti negativi: "Lack of a/c"
Punti positivi: "Plane was great"
Punti positivi: "Food service, clean, friendly service, decent leg room, very accommodating for those with special needs, small children etc. One bag free, Carry on bag, and personal item. Fast easy."
Punti negativi: "Nada"
Punti positivi: "Nice plan and staff."
Punti negativi: "Very slow baggage drop off at Barcelona airport."
Punti negativi: "No wheel chair in Madrid as REQUESTED"
Punti negativi: "After 2 days at the airport I still waiting for the airline to give me a date and new time for another flight since the airport is having problems after the storms on Wednesday, they don’t have a counter or anything where travelers can ask questions and have problems solve. They keep making you come but with no guarantee of anything. No one knows nothing, it’s very bad the way they are managing the situation."
Punti positivi: "The crew, the food the entertainment"
Punti positivi: "Service was good food was very good."
Punti negativi: "A two-hour fog delay in London assured me that I wouldn't make my connecting flight to New York. Both the Air Europa desk attendants at the airport and the customer service agent on the phone took no action, telling me simply that they would take responsibility in Madrid, where I had a layover. Sure enough, I missed the connection, and the Air Europa staff in Madrid were even less helpful, showing practically no problem-solving ability and even less empathy. In the end, I couldn't leave Madrid until 24 hours later and had to cancel half of my weekend plans in New York, frustrating friends and family who were expecting me. Overall, this was a nightmare experience. The indifference shown by Air Europa staff was outrageous."
Punti positivi: "The crew was friendly, and the chicken with rice was not amazing but better than average for plane food."
Punti negativi: "The plane was not in the best condition, worn seats, many screens not working... Looked like maintenance is not a priority."
Punti positivi: "Plane left on time. The food was good."
Punti positivi: "Our flight was on time, our crew was kind and helpful, seats were very confortable, on air entertainment was great. It simply get like a great airline and not a budget one. The plane felt new"
Punti negativi: "I liked everything."
Punti positivi: "Relatively on time"
Punti negativi: "Chairs where uncomfortable, food was poor quality."
Punti negativi: "Advance check-in did not work -- tried 3 times. Entered all the info, pressed enter and nothing happened."
Punti positivi: "excellent service, better than expected. flight took off 10 minutes early and arrived 20 minutes early"
Punti negativi: "nothing"
Punti negativi: "The delay"
Punti positivi: "Crew was nice"
Punti negativi: "Air Europa lost my bag for 6 days. I picked it up at the airport finally the 7th day of my trip. They found it on day 3 but took 4 entire days to ship it from Boston. Awful. We were also delayed 3 hours in Madrid with no compensation, we got a "snack" voucher that totaled $5. It was terrible and I will never fly this airline again."
Punti positivi: "No había nada que me agradara de este vuelo."
Punti negativi: "Nuestro vuelo entre Boston y Lisboa arriba llegó con retraso a su destino, Lisboa. En Lisboa, las maletas se retrasaron más de 1 hora. Debido a ambos retrasos, perdimos el vuelo de conexión entre Lisboa y Oviedo. En Lisboa, los empleados del mostrador de Air Europa ni nos miraron a la cara. No se disculparon ni hicieron ningún ademán de ayuda. No había otros vuelos entre Lisboa y Oviedo hasta el día siguiente. Tuvimos que rehacer los billetes de avión en el aeropuerto de Lisboa, encontrar un hotel en Lisboa y cenar allí por el retraso del avión de su compañia y el indebido manejo de equipajes. Aunque las compañias aereas entre Boston y Lisboa y Lisboa y Oviedo fuesen distintintas, el asunto de " no es nuestro problema" " no es una sloución" al viajero, especialmente cuando se trata de vuelos internacionales. Lo menos que Air Europa podría haber hecho por nosotros es habernos facilitado un voucher para pasar la noche en Lisboa. Por decirlo claramente, rehacer los billetes a Oviedo y pasar la noche en Lisboa sumó otros 1000 dólares. Ni que decir que en Oviedo tuvimos que rehacer todo lo demás,porque nuestro vuelo no salió hasta las 4 de la tarde del día siguente. La vuelta del día 21 de Julio desde Lisboa a Boston aconteció iigualmente con otras dos horas de retraso. La compañia Delta en Boston e ofreció a montarnos en un avión Bostón-Atlanta más tarde sin gasto alguno. Su compañia en cambio se disculpó en un vuelo internacional. Su lema "No es nuestro problema". De poco sirve esto ahora de vuelta en mi casa, exceptuando que esta familia no utilizará en el futuro su compañia en ningún vuelo internacional, ni recomendará su aerolinea a otras personas. Nunca Iberia,Delta, Air France, British Airways, Tap ni American se han comportado de este modo a lo largo de nuestro recorrido por el mundo."
Punti negativi: "Ran out of toilet paper"
Punti positivi: "Flight left and arrived on time and seats were comfortable for airline seats."
Punti negativi: "Departing Madrid airport while watching my luggage sit on the tarmac. It turns out their was too much weight and some luggage had to be left behind for another flight. I did get my luggage 24hrs later thankfully."
Punti positivi: "My baggage didnt arrive"
Punti positivi: "Air Europa honored my SkyTeam Elite Status!"
Punti positivi: "Great prices without feeling herded."
Punti negativi: "Boarding could have been easier. Back of the plane should board before the front of the plane. Also, don't let people at the back, use the space at the front. Use the space above your own seat!"
Punti positivi: "Service.. The crew where really kind and always doing there best to make you feel confortable."
Punti positivi: "OK for a short flight"
Punti negativi: "Old plane. Poor entertainment. Average food. Average staff."
Punti positivi: "Crew"
Punti negativi: "Food. Enterteinment."
Punti positivi: "La puntualialidad y amabilidad"
Punti negativi: "En verdad todo estuvo muy bien"
Punti positivi: "Nothing. Totally dissatisfied."
Punti negativi: "They could have made a better effort to get me on that plane in London. After the facts unfolded, I got the impression it was a race thing."
Punti positivi: "Very little to like about the trip. As a very experienced traveller the trip to MAD was not pleasing. It appeared that crew attitudes reflect unacceptable monitoring and control by Air Auropa management of crew performance and equipment maintenance..The unworkable entertainment system failed ti entertain. No major delay. Able to meet connections."
Punti negativi: "MVD to MAD leg. At meal times crew did not request passenger to sit their seats upright. Crew sleeping in the 2 seats in front of us had seats back total time of trip. It was very difficult to eat meats with the seat back in front of us. Hit in the face by crew member forcing seat back rapidly on change of crew rest period. Curtains of crew rest area encroached into my seat area. It was annoying, colostrophobic and unacceptable . One male member of the crew, when serving drinks at meal time mumbled Ïdiotö¨. I assumed he was referring to me. At breakfast time we were ignored when drinks were served. The entertainment system was unusable. It was apparent that the system was mal functioning and needs replacing. . I spoke to the head attendant and relayed our concerns. I was refused a visit from the captain in order to express pour concerns."
Punti positivi: "Price was Ok, but not great for a 30 minute flight"
Punti negativi: "Both flights were at lest an hour or more late. Some disorder in boarding. Screaming kids... and parents who did not discipline them."
Punti negativi: "They are always late, they charge for everything..."
Punti positivi: "The option to listen to music/watch movies/play games/charge your electronic devices (via USB cord). Don't forget your headphones!!! It'll cost you 3 Euros on-board."
Punti negativi: "On this trip, I had to travel on four Air Europa planes; none of which were ever on time. Delays! Delays!! And more Delays!!! Be sure to apply for vegetarian options if you don't eat meat/pork 24 hours in advanced. You'll be left without even a snack to purchase and starving. -An exhausted and hungry passenger"
Punti positivi: "The crew was pleasant."
Punti negativi: "The checking in/boarding process was absolutely horrible. Attempted to check in through their app to avoid the extremely long line and it wouldn't accept our passport numbers. After finally receiving our boarding passes, the kiosk for our flight read "Gate Closed" and it seemed to be miles away. We got to the airport well in advanced, but due to the long line and fear of missing the flight, we didn't have time to shop at duty free or get food within the airport."
Punti positivi: "I arrived."
Punti negativi: "No entertainment. My husband's system was missing buttons. The person on the next row couldn't lower table. Might need maintenance. My husband and I paid for upgraded seats but they were given away. We had to fight to sit together. Not very happy."
Punti positivi: "Convenience - nonstop to/from Madrid"
Punti negativi: "Food, entertainment (lack of), comfort"