flight delay and close connection was stressful-luggage did not arrive with me-hopefully will be delivered today
Short flight with some turbulence. No food or drink offered anymore on this short leg (they USED to give water or soda). Worst part was waiting 45 minutes after landing at DRO for the gate to open so we could get out (apparently, it took special forces to move the other plane--which wouldn't start). THankfully, they left the air on, so we didn't get hot. Good chat with my seat mate.
Ottimo aereomobile e personale cordiale.
Acceptable for such short flight.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "Great service, tasty sandwich."
Punti negativi: "Boarding was a bit of a scrum."
Punti positivi: "Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time"
Punti positivi: "Everything was fine!"
Punti negativi: "Everything was fine!"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "I loved the abundance of movies you can choose from."
Punti negativi: "I don't know."
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Delayed bad"
Punti negativi: "Keep time scheduled"
Punti positivi: "Food option was horrible. Need better options for vegans and Vegetarians."
Punti negativi: "The vegetarian option food was terrible."
Punti positivi: "The crew was great. The sandwich was tasty. And, I loved the leg room!"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Crew was friendly and we were pleasantly surprised to be fed something on the short flight!"
Punti negativi: "Although it was a 4 hour layover, it took almost 3 hours before we saw where our gate was for the flight."
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Boarding was efficient. Everything else was average."
Punti negativi: "With the exception of one Asian cabin crew, others were cold. Food has worsened on Lufthansa. Portion and quality are not as good as 1 year ago. I find the seat average in comfort for premium economy. If only the seat would move forward, I keep sliding off it. Cathay Pacific has a much better seat."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Efficient, on time."
Punti negativi: "Cost for wifi"
Punti negativi: "Voli in ritardo"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "N/A"
Punti negativi: "Upon arriving to Frankfurt airport (gate Z) from Boston, i had an hour to make it to gate A including passport control. Once I got to to gates A50-69 I was told that i had to turn back and go through a different passport control as the one close to gates A50-69 was too busy/full. So I turned back although i had no specific gate number where the passport control was. Once I got there, after 10 mins walking (around gate Z20) around and asking lufthansa staff I came across a rather long queue. At that point I only had 30 mins until my flight to Budapest was boarding. I knew I would not get through that queue on time and there was no assistance. So I decided to turn nack and go back to gates A50-69 assport cobtrol where luckily there was no queue at all. I do not understand why i was turned away by staff the very first time I got to that passport control and why there was no assistance by airport staff. Not happy at all about that."
Punti negativi: "See problem with the KAYAK reservation above."
Punti positivi: "Staff, especially male steward was very professional and dedicated. Bravo for the effort for the boy."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Happy to watch the World Cup Final while the flight was delayed 2 hours on the ground."
Punti negativi: "Before take off, I found a small brown bug that looked similar to a bed bug crawling on my arm. I took pictures of it and alerted a crew member. They replaced my pillow and said sorry... I couldn't stop thinking of the idea of bed bugs crawling on me and my personal belongings the whole flight."
Punti positivi: "Friendly cabin crew."
Punti negativi: "Troppo freddo"
Punti negativi: "Apparently the rude gate agent decided to randomly pull people out of the mass gaggle for boarding and check carryons she seemed to believe we’re too heavy or big, while letting other bigger ones and heavier ones stating safety concerns. The bin has a total weigh limit, not the individual bag. Lufthansa needs to educate its employees."
Punti negativi: "You get onecthecshuttle bus first but then it iscafree for all when you disembark. Only 9ne stairway was operational when we arrived so slow boarding. Business Class seats are same ad economy - just the middle seat is vacant. You get a mediocre meal."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti negativi: "pastry, not sandwich"
Punti positivi: "Used both front and back doors to board the plane."
Punti negativi: "Unfortunately, boarding wasn't well organized. It would have been more helpful if rows (1 through X) used the front door and rows (X+1 through Y) used the back door. We had people seated in the front of the plane using the back door and people in the back of the plane using the front door. It slowed the whole process down and was rather chaotic."
Punti negativi: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well in MXP, however both were approved for the cabine. Due to the late departure our luggages missed the connection so they left our luggage behind in MUC"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
Avere idea dei motivi del ritardo o avere un omaggio per farsi perdonare (bevanda omaggio, dolce, ecc)
La gentilezza delle hostess
14 ore di ritardo, 1 ora e 20 per parlare al call center, che altro dire…
Aereo nuovo e comodo (A321 neo) Prenotazione su app intuitiva e prezzi competitivi.
$40.00 check in fee if not checking on line, even though we ALL have to check in at counter too. 2.50€ for a water, but at terrible exchange rate for Huf. Uncomfortable at best for 6 hours. Zero entertainment. Crew are nice😃
Ritardo ingiustificato di 1:40h
Sempre in ritardo di 2 ore. Scandaloso
Pessimi per quanto riguarda il ceckin. Non mi è stato possibile fare il ceckin online perché siamo all’ndata che al ritorno mi dava un errore dovuta al loro sito e mi hanno fatto pagare 41,50 per il ceckin in aeroporto a Malpensa.Gia all’andata avevo inviato un’email di reclamo ma non c’è stata risposta! Penosi!! Peggio della Ryan Air! In futuro eviterò Wizz Air!!!
The crew was exceptionally kind. Communication in terms of gate changes could be better
Punti positivi: "la cortesia e dissponibilitta del personale ,e orario preciso"
Punti positivi: "Seats are ok but unable to recline"
Punti negativi: "Keep up the good work"
Punti negativi: "Lower the aircondition temp, it was hot in the plane during flight"
Punti positivi: "The crew was ok. The seats no conmfortable."
Punti negativi: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Punti positivi: "Fast and smoothy check in"
Punti negativi: "After arrival to budapest not platformy ready and waiting over 10minutes"
Punti positivi: "The leg space"
Punti negativi: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Punti negativi: "not charge me for carry on luggage"
Punti negativi: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Punti positivi: "Smooth"
Punti negativi: "All was fine"
Punti positivi: "We had an eventless and safe flight and it was not too cold on the plane."
Punti negativi: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Punti positivi: "personale cordiale, posti piccoli e non molto comodi."
Punti positivi: "crew and boarding was nice"
Punti negativi: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Punti positivi: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Punti negativi: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Punti negativi: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Punti positivi: "I liked that we were not late and that the late coming priority guests were told to pay attention next time. Take off and landing were both nice."
Punti negativi: "Boarding was a little slow and we were somewhat late."
Punti positivi: "Il volo ha avuto 3 ore di ritardo!"
Punti negativi: "La comunicazione relativa al ritardo"
Punti positivi: "Imbarco e sbarco collegati direttamente all'aerostazione. Personale sorridente e gentile. Tempi rispettati. Posti comodi."
Punti positivi: "Le hostess"
Punti positivi: "The crew was so helpful and nice"
Punti negativi: "I was happy with everything"
Punti negativi: "LA PUNTUALITA'"
Punti negativi: "puntualità"
Punti positivi: "Il prezzo"
Punti negativi: "Ritardo di un’ora alla partenza e di un’ora circa al nastro bagagli"
Punti positivi: "Interni dell'aereo, atterraggio e gentilezza del personale"
Punti negativi: "Il ritardo di mezz'ora della partenza"
Punti positivi: "The flight arrived ten minutes early at our destination."
Punti negativi: "Extremely small and uncomfortable seats even for a small person."
Punti positivi: "Entrambi i voli hanno registrato un forte ritardo,quello di ritorno addirittura di 2 ore."
Punti negativi: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Punti positivi: "Easy to book. Comfortable flight."
Punti negativi: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Punti negativi: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Punti negativi: "You have to inform the customers, that company needs you to have a visa"
Punti positivi: "The crew was really nice"
Punti negativi: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Punti positivi: "La semplicità è velocità di imbarco"
Punti negativi: "Ritardo di oltre un'ora per il mio volo LTN-BRI"
Punti negativi: "No air conditioned 2 hours late Poor ground service"
Punti negativi: "Già alle 10.45 stamane si sapeva che il volo avrebbe avuto 3 ore di ritardo e nemmeno un mail/sms per informare in anticipo del ritardo"
Punti positivi: "Cheap."
Punti negativi: "Last minute boarding change & overall 1 hr delay"
Punti positivi: "Cheap flights, priority boarding."
Punti negativi: "No meal included, no entertainment provided"
Punti negativi: "Very long queues at boating in Charleroi airport"
Punti positivi: "Viaggio spesso con Wizz e devo dire che rispetto ad altre low cost il servizio è davvero ottimo."
Un ora di ritardo in aereo prima di decollare
Due to the mediated service, it was not possible to check in online. It only works if you buy the ticket at Ryanair.
Punti positivi: "Seat super uncomfortable"
Punti negativi: "Ho dovuto pagare due volte 50€ + 50€ di due valigie per 5cm in più di grandezza , che schifo di speculare sul bagaglio a mano....non viaggerò più con la Rainer."
Punti negativi: "First of all, we've had to pay registration fee 55 Euros each, just because we didn't check in online! What the hell is that? Secondly, the seats that I paid for were not available! Lousy service..."
Punti positivi: "Seat had very little cushion."
Punti positivi: "Tutto ok"
Punti negativi: "puntualità e avvisi quando modificano Gate e ritardi"
Punti negativi: "Il rumore del personale di bordo per la vendita"
Punti positivi: "personale"
Punti negativi: "puntualità"
Punti positivi: "Fast flight"
Punti negativi: "As always delay and on buda airport pretty chaos during off board but not due ryanair staff but wrong airport organization"
Punti negativi: "Il volo e stato un disastro io avevo tutti i documenti non mi hanno fatto partire"
Punti positivi: "Nothing. Wiorst flight ever!"
Punti negativi: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Punti positivi: "Personale cortese e gentile sedute abbastanza comode per il tragitto fatto"
Punti negativi: "Personale molto arogante non ti prendono mai in considerazione."
Punti negativi: "Nothing"
Punti positivi: "Crew were friendly"
Punti negativi: "Chose priority boarding, waste of time so did everyone else. Long queues to board."
Punti negativi: "Aria condizionata rotta. Temperatura bassissima"
Punti positivi: "Friendliness of crew."
Punti positivi: "Personale gentile"
Punti negativi: "Ai counter per il check In dovrebbero indicare coi cartelloni luminosi a che città corrispondono, c'era un gran caos tra chi andava a tenerife, londra e pisa. Questo è successo ai counter di Barajas e diverse persone si sono lamentate a voce alta."
Punti positivi: "Nice crew and helpful check in person."
Punti negativi: "We waited outside in the heat for 35 minutes. Insane! How is that a “priority” experience?! We were all drenched in sweat before take off?! Horrible!"
Punti positivi: "Nothing. Flying with Ryanair is like travelling in purgatory"
Punti negativi: "The app would not let me check in the previous day then they charged me a disgusting €55 to check in. The staff were unable to use any discretion. They clearly all hate working for Ryan Air. Flight was delayed by two hours. Overall appalling experience as it always is."
Punti negativi: "La valigia trolley piccola deve essere compresa nel biglietto aereo della Ryanair come in tutte le altre compagnie aeree"
Punti positivi: "Il personale gentile e disponibile"
Punti negativi: "Purtroppo era un continuo disturbo per l'eccellente lavoro di vendita del personale di bordo i sedili un po' stretti"
Punti positivi: "Il personale era gentile e disponibile... Ho già volato più volte con questo tipo di velivolo e per poche ore di volo va bene oltre ho i miei dubbi.."
Punti positivi: "Il sedile sinceramente non era molto comodo"
Punti negativi: "I sedili andrebbero migliorati"
Punti positivi: "Personale gentile"
Punti negativi: "L’ora del disimbarcoooooooo"
Punti negativi: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Punti positivi: "Personale gentile... Posto comodo"
Punti negativi: "Più sorriso stampato sul viso.... Fa sempre piacere..."
Punti positivi: "la Ryanair ci ha informati dei disagi al gate causa agitazioni sindacali solo un'ora prima della partenza e cosi non siamo riusciti a passare il security check in tempo. Abbiamo perso il volo, sia io che un mio dipendente"
Punti negativi: "le informazioni ai clienti"
Punti positivi: "Puntualita e cordialità"
Punti negativi: "Atterraggio e decollo troppo estremj"
Punti positivi: "Rapidità nell'imbarco"
Punti negativi: "Servizio clienti"
Punti negativi: "Ritardo di 55 minuti !! Essere in orario visto orario tardivo di atterraggio"
Punti positivi: "Was on time"
Punti negativi: "Partire in orario Chek in mlt lenti, un sl addetto"
Punti positivi: "Niente"
Punti negativi: "Volo in ritardo un ora e mezzo!! Scandaloso!"
Punti positivi: "- very kind and professional crew"
Punti negativi: "- boarding was late - did not get actual notice that plane IS GOING to be slightly delayed (only email that it MIGHT happen)"
Punti positivi: "Nulla"
Punti negativi: "Ritardo pazzesco"
Punti positivi: "It all went smoothky"
Punti negativi: "N/A"
Punti positivi: "Il prezzo del biglietto"
Punti negativi: "L'insistenza nel vendere i prodotti ryanair"
Punti positivi: "puntualità"
Punti negativi: "hostess troppo occupate con le vendite"
Punti negativi: "The gate staff did not make it clear where and when passengers with Priority seating should stand in line."
Punti positivi: "Legroom was great as by coincidence seats were in the first and emergency exit rows."
Punti negativi: "Boarding was delayed due to flight delay by 40 minutes. There was no pre delay communication. Intercom was low on volume, hard to understand. Food was looking ok, but not included and entertainment not applicable as this was a cheap flight, hence score is 1*."
Punti positivi: "We landed without dying."
Punti negativi: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Punti positivi: "Hubo una persona discapacitada a la se necesitaba ayuda. Y le dijeron prioridad para sentarse primero en su silla del avión. Entonces las azafatas inmediatamente dejaron pasar los pasajeros creando así un bloqueo en medio del avión que tomó mucho tiempo."
Punti negativi: "La comida estuvo bien. El servicio a la silla fue rapido.. Aunque los precios no son los mas económicos"
Punti positivi: "Vluchten waren mooi op tijd. Voor deze low cost service kan ik alleen positief zijn."
Punti negativi: "Confusion about checking bags - extra cost for the return journey of the two big bags we’d paid for! Extra cost for our party not to be scattered about the plane (we were) altogether annoying and miserable experience. Will try to avoid Ryanair in future"