Boarding in the heat was not pleasant
Spazio ridotto per le gambe. Peggio di una low cost Aereo vecchio
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.
Long delay, lack of space at the seats (not comfortable).
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
volo rapido in 50 m circa, cortesia sempre degli assistenti, rinfresco gratuito
Expect Full aircraft in economy
Nel complesso un buon viaggio .. un po’ di allerta per gli scioperi del 16/12/2021 ma fortunatamente questa compagnia è partita con solo 20 minuti di ritardo
Uno snack oltre al bicchiere d'acqua, sarebbe molto gradito in un volo di oltre un'ora, per il resto, old is gold, aerei soliti e personale molto educato.
Avere idea dei motivi del ritardo o avere un omaggio per farsi perdonare (bevanda omaggio, dolce, ecc)
The flight was delayed, the aircraft was changed last minute and my partner and I got separated, though we paid for the emergency exit seats. Accidentally I spot it and then it was sorted out.
La gentilezza delle hostess
14 ore di ritardo, 1 ora e 20 per parlare al call center, che altro dire…
Aereo nuovo e comodo (A321 neo) Prenotazione su app intuitiva e prezzi competitivi.
I was not boarded because i was positive on my pcr test
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
Ritardo ingiustificato di 1:40h
Sempre in ritardo di 2 ore. Scandaloso
Pessimi per quanto riguarda il ceckin. Non mi è stato possibile fare il ceckin online perché siamo all’ndata che al ritorno mi dava un errore dovuta al loro sito e mi hanno fatto pagare 41,50 per il ceckin in aeroporto a Malpensa.Gia all’andata avevo inviato un’email di reclamo ma non c’è stata risposta! Penosi!! Peggio della Ryan Air! In futuro eviterò Wizz Air!!!
Punti positivi: "la cortesia e dissponibilitta del personale ,e orario preciso"
Punti positivi: "I did not fly"
Punti positivi: "i like the service"
Punti negativi: "water free"
Punti positivi: "Crew were very professional"
Punti negativi: "The seats"
Punti positivi: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Punti negativi: "- on board WiFi -"
Punti positivi: "It was enough fast"
Punti negativi: "Too much money for nothing service."
Punti positivi: "It's the cheapest you can get"
Punti negativi: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Punti positivi: "personale cordiale, posti piccoli e non molto comodi."
Punti positivi: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Punti negativi: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Punti negativi: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Punti positivi: "Il volo ha avuto 3 ore di ritardo!"
Punti negativi: "La comunicazione relativa al ritardo"
Punti positivi: "Imbarco e sbarco collegati direttamente all'aerostazione. Personale sorridente e gentile. Tempi rispettati. Posti comodi."
Punti positivi: "Le hostess"
Punti positivi: "Price of ticket"
Punti negativi: "Seats are terrible."
Punti negativi: "LA PUNTUALITA'"
Punti positivi: "Good airport . Punctual flight ."
Punti positivi: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Punti negativi: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Punti negativi: "puntualità"
Punti positivi: "Il prezzo"
Punti negativi: "Ritardo di un’ora alla partenza e di un’ora circa al nastro bagagli"
Punti positivi: "Interni dell'aereo, atterraggio e gentilezza del personale"
Punti negativi: "Il ritardo di mezz'ora della partenza"
Punti positivi: "I liked how the crew on the plane worked. Very nice."
Punti negativi: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Punti positivi: "All and all great value for the money"
Punti positivi: "Entrambi i voli hanno registrato un forte ritardo,quello di ritorno addirittura di 2 ore."
Punti positivi: "The air hosts and hostesses were very polite and courteous."
Punti negativi: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Punti negativi: "You have to inform the customers, that company needs you to have a visa"
Punti positivi: "La semplicità è velocità di imbarco"
Punti negativi: "Ritardo di oltre un'ora per il mio volo LTN-BRI"
Punti negativi: "No air conditioned 2 hours late Poor ground service"
Punti positivi: "Good legroom and comfortable seats"
Punti negativi: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Punti negativi: "Già alle 10.45 stamane si sapeva che il volo avrebbe avuto 3 ore di ritardo e nemmeno un mail/sms per informare in anticipo del ritardo"
Punti negativi: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Punti positivi: "Plane new & in good condition"
Punti negativi: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Punti positivi: "Maybe the food selection and the price of it."
Punti negativi: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Punti positivi: "Viaggio spesso con Wizz e devo dire che rispetto ad altre low cost il servizio è davvero ottimo."
Punti positivi: "Pleasant staff."
Punti negativi: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Punti positivi: "Absolutely nothing"
Punti negativi: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Imbarco lento e mal organizzato senza una chiara divisione tra priorità e non, e senza assistenza da parte del personale di terra sull'ordine arrivo passeggeri al gate
food and entertainment are not relevant for this flight
Non mi hanno fatto imbarcare nonostante. Hanno cambiato le regole, colpa mia alla fine. Pero eravamo in 6, quelli che hanno perso il volo...
Punti positivi: "Personale gentile"
Punti negativi: "Niente di particolare"
Punti negativi: "Ho dovuto pagare due volte 50€ + 50€ di due valigie per 5cm in più di grandezza , che schifo di speculare sul bagaglio a mano....non viaggerò più con la Rainer."
Punti positivi: "Niente è trovo illegale come si comportano con i bagagli"
Punti positivi: "Tutto ok"
Punti negativi: "puntualità e avvisi quando modificano Gate e ritardi"
Punti negativi: "Il rumore del personale di bordo per la vendita"
Punti positivi: "Personale gentile"
Punti negativi: "Ai counter per il check In dovrebbero indicare coi cartelloni luminosi a che città corrispondono, c'era un gran caos tra chi andava a tenerife, londra e pisa. Questo è successo ai counter di Barajas e diverse persone si sono lamentate a voce alta."
Punti positivi: "Flying EI-DAR, this was Ryanair's sixth-oldest active aircraft at 15.3 years old. Despite this, it featured the new sky interior and was comfortable overall. Flight was quick (albeit at 10 minute late landing) and deboarding was not an issue."
Punti negativi: "Tutto ok, personale efficiente puntualità, confort uguale a zero"
Punti positivi: "Aereo molto silenzioso"
Punti negativi: "Arrivare in orario"
Punti positivi: "Personale gentile"
Punti negativi: "L’ora del disimbarcoooooooo"
Punti negativi: "Dont speak every 5 mn Dont play with light every 10 mn Dont Try to sell lotery or food Dont limit every lugage like drugs prices ...."
Punti positivi: "Nulla"
Punti negativi: "EVITARE RITARDI"
Punti positivi: "Niente"
Punti negativi: "Sedili, spazio fra i sedili, regole bagaglio, scelta dei posti, tariffe extra e supplementi."
Punti negativi: "Bagaglio a mano gratis"
Punti positivi: "Crew was professional and well organised."
Punti negativi: "N/A"
Punti positivi: "Rapidità nell'imbarco"
Punti negativi: "Servizio clienti"
Punti positivi: "Personale gentile e profesionale, volo perfetto."
Punti positivi: "Puntualità ed assistenza online molto semplice"
Punti negativi: "Che all'andata pagando 10 € avevo il secondo bagaglio a mano in cabina mentre al ritorno allo stesso prezzo ho dovuto caricarlo in stiva. C'è però di positivo che non ho atteso neanche un minuto al momento del ritiro; ritiro praticamente immediato quindi ok. Una cosa solo......potrebbero offrire almeno un bicchiere d'acqua durante il volo."
Punti negativi: "Una truffa"
Punti negativi: "Volo cancellato 07.01.2019"
Punti positivi: "Gentilezza personale"
Punti negativi: "Cattivo atterraggio"
Punti positivi: "Good flight and cabin service - on time."
Punti negativi: "Long walk to gate. Boarding was like herding cattle. Far too few seats in departure lounge."
Punti negativi: "Non si può viaggiare con un illuminazione accesa troppo forte. Ci sono passeggeri che nonostante la breve durata del volo vorrebbero chidere gli occhi per riposare."
Punti positivi: "puntualità"
Punti negativi: "hostess troppo occupate con le vendite"
Punti positivi: "Il.prezzo"
Punti negativi: "Partito ed arrivato in netto ritardo"
Punti negativi: "The airline only allows online checkin and didn’t notify us through emails until a few days before the flight when we’re already traveling. During international travel, we don’t check emails. We ended up paying almost $200 to checking at the airport. will not use this airline again."
Punti negativi: "Problemi per portare il bagaglio. Decisamente una politica low Level utile solo a scegliere altre compagnie aeree. Personale di volo all'aeroporto di Timisoara molto scontroso e per nulla incline ad aiutare la clientela."
Punti positivi: "It was a great flight from Marrakech to Rome. The boarding was seamless and hassle free. No extra fees or discussions about the size of my carryon or hand bag, just tagged it and brought it with me. Left and arrived right on time. Thanks Ryanair!"
Punti positivi: "All"
Punti negativi: "Anything"
Punti negativi: "Il tempo d attesa e l atterraggi"
Punti negativi: "Portellone in fondo non si è aperto all'arrivo"
Punti positivi: "Smooth flight (thank the weather Gods)."
Punti negativi: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Punti positivi: "Personale di bordo molto allegro, disponibile e sorridente."
Punti negativi: "Mi hanno cambiato il posto a me assegnato, in seguito a delle richieste ed esigenze personali di un viaggiatore in maniera poco professionale, senza ascoltare le mie riserve."
Punti positivi: "The crew was taking care of us and understood our disappointment although they don’t have any responsibility about it"
Punti negativi: "The company delays those flights every time between 2 to 5 hours and I’m getting really annoyed about it. I’m thinking to use another company for my next trip"
Punti positivi: "Nothing"
Punti negativi: "We were told to board but then waited in line an hour We then waited on the tarmac for 45mins We then arrived and waited for the bus A whole lot of waiting for a simple quick flight"
Punti positivi: "Flight route. No one else does Ostrava to London unfortunately"
Punti negativi: "Uncomfortable seats"
Punti negativi: "Assurdo"
Punti positivi: "The route"
Punti negativi: "No light in the bathroom (sorry to all the women who had to sit down after my guess as to where the toilet was...). No paper towels in bathroom. Delayed getting to the airport. Delayed departure. Sat on the tarmac for an hour and a half"
Punti positivi: "The price and the female staff were gorgeous."
Punti negativi: "Everything from start to finish at BCN."
Punti positivi: "Nothing!"
Punti negativi: "Delays, with poor comms. After advising of delays, they called us to form queues at the gate, but it was more than 1.5 hours before we started boarding. That’s 1.5 hours standing in line with no communication! No apologies from staff, and when we did start boarding a member of staff was so annoyed at some passengers who we’re in the wrong queue that they called out to the entire queue, (quote) ‘the little baby Jesus is sending you a sign so look to the heavens and you’ll see a sign which says priority to the left and non-priority to the rigjt, ok?’ Again, this is after keeping us queuing with no apologies and no refreshments for 1.5 hours. In all, we were three hours delayed, and not one member of staff even mentioned it. Staff on board were really poor also: huffing and rolling their eyes at passengers ordering food. Genuinely shocking service."
Punti positivi: "The inflight crew was friendly. And we got there."
Punti negativi: "Flight was late. But yet we started boarding right away. The crew made everyone stand in the gate entry for over 40 minutes. We then were put on hot buses with no a/c and left to sit there as well."
Punti negativi: "pre check no matter what and don’t take a check in or else they stiff you with $120 in fees. Completely crazy"
Punti positivi: "Il volo, tranquillo."
Punti negativi: "30 minuti tra l'atterraggio e lo sbarco"
Punti positivi: "Late departure from Dublin as expected But it was 30 min, anyways the flight made up time and only arrived 5 minutes late. The staff were very helpful also"
Punti negativi: "The new slimline seats are very uncomfortable when seated for anything longer than an hour, the cushioning is very light and the angle of the seat is not as comfortable as the old ryanair seats. Also there was a long delay in Ciampino at the baggage belts considering the airport was empty - i know this is more a problem with the Airport but ryanair would surely have enough pull to get this sorted."